LPG Of Indian Oil Company (Indanegas) — Misbehaviour and harassment made by the Owner of the Jiban Jyoti LPG distributor of Indian Oil Co. Ltd.

To
The Sales Officer,
Customer Care Sale (LPG),
2, Gariahat Road (South),
Indian Oil Bhavan,
Kolkata-700029.

Kind Attention : Mr.Bera/Sales Officer/South Kolkata
Sub : Misbehaviour and harassment made by the Owner of the Jiban Jyoti LPG distributor of Indian Oil Co. Ltd.

Ref : Page-8 dt. 3/12/2007.

I received an improper stamped letter from Jiban Jyoti LPG distributor in Daksinapan building dt. 03/12/2007 where I was directed to attend the showroom within 7 days from the date of the receipt of this letter within 10AM to 5PM for termination of my connection and refund of security deposit.

Sir, I was puzzled after going through the letter and could not understand from where the concerned dealer came to know that I have double connection LPG GAS . Whatever may be I went to the said LPG distributor office to settle the matter. After meeting the distributor of the said LPG SHOP I was more puzzled to know that my gas connection is likely to be withdrawn due to another LPG connection in favour of my 70 years old widow Mother-in-law in the same house .

I told her it is true that she has a connection but she is not staying with us. Other than matrimonial relation we have no interaction with each other. It is true she is staying in the same postal address because neither I nor my husband can not say to leave the house. But we have separate sets of kitchen, She stays in the ground floor in 1/6, Naskarpara lane, Kolkata-31 and I stay in the 1st floor along with my husband and one child.
Hearing my arguments that ruffian lady owner of the said LPG Shop told me “ truthness of version should be examined by an inspector who may go to your house for examination”. I was glad to know and I welcomed her decision but further I made a request that please send your inspector specially on Saturday because I am working in a responsible position in the South Eastern Railway under Ministry Of Railways. As a proof I showed my identity card also.

Hearing my request that ruffian lady suddenly became very much angry and what she told me is given hereunder:
“ Why I will listen to your request ? You have no fairness. I will send the inspector at any time any moment just to see your factual position. You are a stupid lady can not adjust with your mother-in–law. You have no ability to work in Government sector etc.”
Sir, being a consumer of LPG gas Indane I am asking you the following questions :
1. Do you think the behaviour of the owner of Jibon Jyoti LPG distributor is under section 3 of Liquefied Petroleum Gas Act ?
2. We are getting gas in lieu of money then why customer have to face the red eyes of the distributor.
3. According to her shall I drive out our elders from their house.
4. According to her, Senior citizens have no right to get essential commodities just to pass peacefully their last life.
5. Under section 3 of Liquefied Petroleum Gas Act is applicable inspite of having separate kitchen facilities and my widow Mother_in-law is staying separately

I tried my level best to narrate my grievances and pain to your lotus like feet and praying to you to get justice. Please make arrangement to sned your Inspector either on Saturday or giving prior intimation to me so that I can make myself available when the Inspector visits my kitchen. Kitchen of my mother-in-law is in the Ground Floor as well as her bedroom is in Ground Floor and the Inspector may visit my mother-in-law at any convenient time.

Thanking you,

Yours faithfully

Dated:15.12.2007 [MEENAKSHI SUBRAMANIUM] 1/6 Naskar Para Lane, Kol-31 Mob No.[protected]