Mahadiscom / MSEB / MSEDCL Complaints & Reviews

We stay at a newly constructed residential complex at Dombivli-east,Shankeshwar nagar. Recently 2 months back our electric meter has been installed. We dont have heavy load consuming apllaince like AC,WATER HEAR ,GEYSER,MICROWAVE OWEN ETC, but still our electric bill for the month of august is a shocking Rs 2300. The meter also give faulty readings.

Below is the complaint letter sent to the MSED department.But till now there is no response.


Shailesh C Gada
A-11/304, SHANKESHWAR NAGAR,
MANPADA ROAD, SAGAON .
DOMBIVLI EAST-421201


To,
The Manager/SDO,
MSED,
DOMBIVLI-MIDC ( BILLING UNIT NO : 4577)

SUB: COMPLAINT REGRADING FAULTY READING OF ELECTRIC METER NO : 02300996 & EXTREMELY HIGH BILL AMOUNT.






Dear Sir,

I am Shailesh Gada,staying at Shankeshwar nagar, Manpada road,Dombivli-East

This month we are shocked to see an unlikely high bill (Our second bill) amount of Rs 2300 (bill period 17 july 09 to 20 aug 09)being charged. Several residents in our colony are facing similar complaints. As middle class people, we absolutely cannot afford such high bills, especially when our electrical consumption doesn’t even amount to a fraction of what is being charged from us this time.
There definitely seems to be some manipulation and/or error/ defect as far as the meter is concerned.
All that we use in our house is only a Computer for 1 hr a day, TV for 2-3 hrs daily,a tube light in one of the rooms every day for 6 hrs, 1 fan in any one room everyday for 12 to 14 hours, the refrigerator which is on at all times, and the mixer grinder which is used rarely,

We DON’T have the following High power consuming appliances like AC, Geyser, Water heater, Washing machine, Microwave oven etc, which can lead to such a huge bill amount:

We have shifted to this place in Dombivli east in the month of May 2009.Right from the day one we have been experiencing constant and extreme swings in electric voltage. Several times the some of our appliances have got damaged due to high voltage spikes, thereby incurring extra expenses in terms of electrical repairs of the electrical applainces.

My Bill details are as below:

NAME : SHAILESH GADA
ADRESS : A-11/304, SHANKESHWAR NAGAR,MANPADA ROAD, SAGAON ,DOMBIVLI
EAST-421201
CONSUMER NUMBER :[protected]
BILLING UNIT : 4577(DOM MIDC)
METER NO : 02300996
PC NO: : 6/30/4216/0001
CURRENT METER READING : 550 UNITS
PREVIOUS METER READING : 2 UNITS
BILL AMOUNT : RS 2300
BILLING PERIOD : 17 JULY 09 TO 20 AUG 09


Kindly expedite the problems at your end, and if so required, please send your personnel to detect any mechanical defects in the meter located at our end, at the earliest.


Yours Faithful Customer,




Shailesh C Gada

Dear Sir,
Meter No.[protected]
I am writing in frustration. My electricity bill is always coming high since last one year irrespective of whether we are at home or out of station. For example my August bill came approx. 3570, we were at home, in September half the month we were not at home and still the bill came to approx 3180. My actual bills two year back used to come between 1500 to 1800 when I installed new ac. since then I have not added or removed any electrical equipment. Point to be noted, last year there was 8 hours load shedding and this year its minimum 4 hours still the bill is double.
I also put a request with MSED-Ambernath. In my absence one of their engineers came, god knows what he checked, the message kept with our society watchman that meter is ok and our consumption. My wife, my 3yrs old daughter and me, we 3 stay in this house. Lok Amber, Bldg.No.J-14,2nd Floor,Room No.201, MIDC Road, Ambernath-East 421506 Mobile:[protected]
If I get response to my request I will think there is somebody still in this world who cares and consider for common man query. I am sure if you try to check from your end may be you too will face lot of difficulties to arrive at facts and figures.
Anticipating your kind reply.
Yours faithfully,
Dinesh Srivastav
[protected]

Dear Sir,

I am leaving in diwa(East) from last 6 month Actually there is so many problems of power failure
In diwa transformer is not handling the load properly so add extra transformer or change it .aprroximately 6 hours light is present in navratri.Please respond quickly No one is seeing properly to diwa It is a devloping area .

To,

All Concerned Officials of MSED.

From,

Consumer No:[protected]
Billin Unit No. 4642 Nerul Division
Mrsseema Suhas Kavthekar
Flat 202 Plot No 35, Sector 50
Nerul 400706

Respected Sirs,

This is my last ditch effort to get an issue related to irregular bill solved.

I have been a customer of your since 2 years, and have been paying the bill regularly without any arrears, and any issues whatsoever. But for the month of July, I was shocked to receive a bill for the amount of Rs. 8380/- and total no. o[censored]nit as 1210. I have never received a bill exceeding more than Rs. 800/- and total unit more than 200.

So, I was really surprised to see this, but when I checked the photo of the meter provided on the bill, I learnt that the photo was not of our meter. I also went downstairs to check the readings and found that the reading was wrongly taken. Infact, it was of a different customer. This was a gross mistake on your end you merged a different photo into my bill and send a bill of more than Rs. 8000 without verifying the credentials.

I thought that since this was a major mistake from your end, you would immediately correct it. The very next morning I visited your office and gave an application to correct it (the MSED office is a good 5 KM from my place and I have to spend more than 50 Rs for auto-fares, forget about the loss of working hours). The person told that this will be corrected and you will be send an updated bill.

To my disgust, there was no correction in the new bill too and the amount has risen to more than 9000. But this time they have taken the reading of my Meter correctly. Just so that all of you understand, I will give you the meter reading taken from the month of June to August so you could easily point the mistake.

Month Current Reading Previous Reading Consumed Units
June 1276 1201 75
July 2486 1276 1210
Aug 1435 1276 159

Do you notice the irregularity in the reading? In the month of August they have taken the correct reading but the amount of Rs. 8000 was never adjusted.

I went to the office again to meet one Mr. Ghote and he was not there in the office. I met his assistant. He told me that they have sent an employee to check my meter to find out why the bill was so high. I explained him that the bill was high because they have taken the reading of a neighbor’s meter and have merged that in my bill. I showed him both the bill. But, he was not ready to listen, he told me that we will get the report about the meter and then we will submit it to the billing department you will then get updated bill. I thought, how careless is the way of working with these people, and told fine.

The next day an employee visited my place, and checked the meter and told me that the meter is fine, you will need to collect the report from the office tomorrow. I went and visited the office again, Mr. Ghote was nowhere to be seen today too. His assistant told me that he would need a signature from one of the officer, and that he is also not here. He told me to come the next day, but the next day was Sunday and Monday was a off due to Eid. He told me to come on Tuesday.

I visited the office on Wednesday, but even on Wednesday he had not taken the signature. He gave me the same reason that the officers are not here and asked me to come on Friday. I visited the office again on Friday. Remember that I was wasting more than 50 Rs, everytime I had to visit the office. On Friday, he gave me a Xerox copu of the report, which was signed. I asked him where are all the original bill that was submitted. He told me that you would get it from the billing department. I went to the billing department, and I was told that Mr. Mohite who looks after Sec-50 is absent today. (I wonder how many people remain absent in a day in the MSED office). They asked me to come on Tuesday – 29-Sep-09.

So I visited the office on Tuesday again, and was glad to see that there was someone at the Sec-50 window. But he was busy with some work, and did not even bothered to see if there is a customer to attend. I waited there for 5 minutes, but he did not pay any heed. Finally, I told him excuse me – are you Mr. Mohite? He said yes and told me to wait. Finally after more than 15 minutes, he asked me what happen. I explained him I am here to take a revised bill. He asked me for the inward copy and I showed him the inward copy, He told me that the bill could not be revised see the reading on the report. I told him I do not understand this and in any way this is not related to my issue. You check my bills, but he was very arrogant he plainly told me that nothing can happen. I again requested him to atleast check the bill. I told me that for the month of July the reading are of a different meter. Finally he looked at the bill, and realized the goof-up of MSED.

He told me that you have to meet the sahab. I asked for the name - his name was Digvinjay something? I went to his office and he was not there. Then Mr. Mohite told me to come again tomorrow.

I am feeling like I am in a court getting new dates after other. I am feeling really frustrated now, so I thought the only option left for me is to send an email to the higher officer so that everyone understand whats going on at the lower level.

There is no Customer Support whatsoever, although I liked your web site which is very modern and gives the option for online payment.

I am a senior citizen, and work for a Government firm, if this is happening to me I can understand what would happen to all other illiterate citizen. Its high time that we understand customer needs and support them ably. I will forward this email to all other government and press colleagues of mine so that they understand whats happening at the grass root level.

I am tired of visiting the office daily, without any mistake of mine. You should punish the officer who took the wrong reading and offer some kind of compensation to me. And I am sure that my meter is working fine, the report is tampered with incorrect numbers – because the units are consistent.

Will some officer please take the pain to atleast correct this, I will then believe that there are people who actually check all the emails provided.

CC: PM of India Office
President of India Office

Best Regards,

Mrs. Seema Kavthekar

I am a user of MSEB. I stay at Agashi. For last one month the current provided by MSEB is so variable. At night we have to face load shedding till 10 pm. Every night there is some or the other problem with the sub station that is newly launched at Agashi. When there is no current, everyone is tensed as it comes back by 10pm or by 12am. When called, they answer rudely or do not answer at all.
Hope this complaint is taken care of.

Dear Sir/Madam,

I had installed the MSEB meter at my new flat, B-203, Unity Park, S.No. 43, Kondwa Khurd under Consumer number[protected]. Since last August till Feb 2009, I have not been using the flat and once I moved in, my average bill was around 80 units per month amounting to Rs 180-Rs 190/-. Surpisingly my electricity bill for the month of August 2009 has turned up to a tune of Rs 7100/- with unit usage of 1031 units. Seek help in understanding the reason for the same. Either the reading noted is faulty or the meter kept for the premises is faulty.
The electronic equipments used at the premises are same since month of Feb 2009, so how can the unit usage increase so much without any further electrical usage.
Seek your urgent help in this regard.

Hi,

Been pissed off by the service of MSEB pune. i am staying in salunkhe vihar. There are so many cases of power cuts daily dispite of several complaint the problem is getting worse. I think pune also need some alternative power supplier's like Reliance. Even a slight drizzle of rain they switch off the supply. Dont have idea how to deal with this MSED guys to stop from getting discharge

Respected Sir,

I am residing at Flat no. F-301, Plot no. 3, Sector 8, Airoli -400708, my consumer no.[protected].

I paid my all electicity bills till June -09 regularly. Still my July -09 & Aug -09 bill shows Rs.6570/-

Used units shown for the month of July -09 are 1821.& for the month of Aug 09 are 192.

How come July -09 month used units shown directly 1821 for a single month only.

I request you to pls. correct my bill.

Your's faithfully

Nilesh V. Pandit.

Hi i'm harish.l.poojary from bhandup, my electric consumer bill no is[protected]. my average monthly electric bill amount is 115 to 130. now i got august & september's bill above 500 Rs. pls verify..

We experience a power cut off every day despite of NO-LOAD SHEDDING. Almost every alternate day we have a power cut-off at midnight 12 and the power is off for the whole night. Even worse this happens on week-days and week-ends during the day time as well and the power is not restored for a day. When we connect the complaint number there is no response, no remedy and no action at all. The phone attendants is not aware of the status. Above all the engineer "Abhay Patil" he is not reachable, We are sure that he is deliberately harrasing us.

I request you to kindly help us in this matter....

Average billing for premises not in use and locked.

The Billing process of Mahadiscom needs attention to avoid inconvenience to its customers.

From my experience consumer has to run repeatedly for correction of bills which are issued on the basis of Average Consumption in the past. MSEDCL local area office is repeatedly been informed that premises are unoccupied & not in use. Even then the billing is done on average basis after marking meter as “ FAULTY “.

The meter is found to be ok and premises has also been checked and confirmed about its non use. Again I have received bill for augst 2009 on Average basis.

I request you to kindly look into the matter for bills that are raised on the basis of AVERAGE CONSUMTION even when meters are photographed and verified to be working satisfactorily. Only when meter is not accessible or meter reading cannot be taken for any reason they should raise bills on average.

The details are as under :

1. Cosumer No:[protected]
2. billing unit-4296/amravati u sdn 2
3. METER NO : 00568044
4. ADD OF PREMISES : krishna nagar,near garden,amravati-444603
5. Running Reading: Faulty ( Actually meter is ok and it was last checked and verified
on jully 2009)as an application is given to the ex.engineer msedcltd, amravati

Dear Manager-Customer Care (Grievances)

I the undersigned had visited your New Panvel office which is located near Vishwas Bazaar on Friday 28th August. The purpose of this visit was to give a complaint about our electricity bill, which has been quite higher than our actual usage.

After showing the bill to the on duty official, he asked me if the electricity consumption in our shop had started just over the past 2-3 months. I was quite taken aback by this question, since the location in question is not a shop, but our residence which is in the name of my mother Mrs. A.R. Kulkarni. He brought to light the fact that we had been receiving a COMMERCIAL bill instead of RESIDENTIAL. He also said that since the Per Unit Cost of “COMMERCIAL” is higher than “RESIDENTIAL”, we have been getting a high bill.

He asked me to submit a copy of our last month’s bill and made a note on it in Marathi saying that “TO BE CHANGED FROM COMMERCIAL TO RESIDENTIAL”. He also assured that the matter would be looked into and any previous bills with the above said error would be rectified and a reversal of the bill amount paid till date to that effect would be made in the next bill. He did not provide me any acknowledgement on this complaint, but assured that the needful would be done.

After reaching home, I started checking my previous bills and was shocked to find, that all earlier bills right from the beginning were billed as COMMERCIAL. I have attached a screenshot of the oldest (31st October-2005) and latest (17th August-2009) bills taken from your website.

I would call this incident as unfortunate, since it could have been a technical error from your end. However, I am expecting a prompt and positive action and rectification from your end to assure that the needful would be done to end our grievances and obtain a satisfactory resolution.

You may please forward this mail to the concerned department, reply back or call me at either of the below mentioned numbers at the earliest.

Regards,
Mrs. A.R. Kulkarni

This is regarding above subject matter I am a Secretary of the The Kanjur Village Sahayog Co-op Housing Society Ltd. Plot No.58, Datar Colony, V.S.Road, Bhandup (E) Mumbai- 400042., stating that in August 2008 we sent letter attached relevent documents which require by MSEDCL with my representative regarding Change of name in Electricity Bill to The Secretary, The Kanjur Village Sahayog Co-op Housing Society Ltd. Plot No.58, Datar Colony, V.S.Road, Bhandup (E) Mumbai- 400042. which were specificially mention on the letter. Mr. Wankar,Clerk he received the letter and he told him in coming month you will get the change of name bill to be issue. Then I went personally to their Eshawarnagar MSED Office, Bhandup (W) on April,2009 to stating that your changes not done then I gave (Same person) him a copy of the August 2008 letter. Then he told me you will get next month fresh name bill till today the above name of the bill not done. In current Bill in the name M/s Kanjur Vilayageco COOP H SOC, and then address as above. My suggestion is that name and address should be as above which I mention earlier of this mail. Please give us justice about above matter Bill details for your requirement is given below.
Consumer No.[protected]
PC - 2
BU-4733

SIR WE WORKS FOR THIS COMPANY FOR PROVIDING LABOUR SUPPLY .WE SUBMITT THE BILL FOR SUPPLY OF LABOUR (ELECTRICIAN,WIREMAN,CLERK,PEON)AS OUTE SOURCING WORKER .FROM THAT BILL THE SAID COMPANY CUT INCOME TAX TDS AT THE RATE OF 11.33% BY THE CLOUSE OF 194J AS RECRUTMENT AGENCIS BUT OUR CA SAID THAT IF THE RESPONSBILYTY OF LABOUR FOR ANY REEBURSMENT IS OUR THEN THAT SERVICE IS NOT COME IN RECRUTMENT AGENCIS OUR CA'S OPENION WE SEND THE COMPANY BUT THIS COMPANY NOT UNDERSTAND OUR LABOUR ARE NOT COME IN TAXEBAL CRETERIA SO THEY GET LOW PAYMENT DUE TO VAST CUTTING OF IT SIR PLEASE TELL ME HOW I CONVINCE THE COMPANY TO CUT THE IT BY 194C AT THE RATE OF 2.266% THIS IS ANNYAY ON OUR LABOUR SIR PLEASE TELL US WHAT WE DO THANKING YOU

i am the owner of the franc "PAYPOINT INDIA NETWORK PVT LTD" since when it started, only one silly mistake and they blocked my mach & not a single person is int in that so there is no communication in them only i was the biggest collecter of this company in my area sorrry to say its my friends hopeless company

Hello sir,
I Tejinder singh has given a complain about my meter wire burn on 25/08/09 to visharantwadi MSCB office and they have not yet come to solve it.
Kindly send your offical to my place to solve the problem.

consumer no.[protected]
add: surinder singh ahir
s.no 18/1, plot no. 142, ganesh marg
shambhaji nagar, dighi pune 411015.
ph: 27157101

We are facing problem to receive Electric Bills since last year despite so many compalints, last month we didnt receive the bill (Whole Bhandup Area) but we received this month on i.e. 17 Aug 2009 at 6.30 PM with panalty & change in unit Slabs whih raised the bill amount by more than 300/- . The whole Area which is served by Pannalal Compound of MSEB is facing this problem, but there is no change . Please enlighten this Issue.

The MSEB numbers are not being picked up. In general MSEB numbers are not responsive. Infact the so called "complaint numbers" are also not responsive. Do we need complaint number for complaint numbers ????? This is unacceptable.

Sriram Kulkarni

Reference: Consumer #[protected] with Meter # [protected]/2-11374

This is the second complaint within a months time. This is actually a follow up on the first one done already on the 13th July 2009. The complaint is to replace my energy consumption meter at B-12, Sai Vihar Residency, Sus Road, Pashan, Pune -21 (SN 4/2A/1/3 SN 4/2A/1/Pashan) since it is not working properly (viz: The display seems to have failed).

Also the meter number on my current bill for June 2009 has changed and does not match with that on the actual meter.

The bills for all the months till date have been duly paid without delays, the latest being for May 2009 paid in full for the billed amount, on the 16th June 2009. The bill for the month of June 2009 received on 9th July 2009 shows a credit of 2380 Rs. and does not seem to be correct.

I have constantly been following every week regarding the said request and have also personally visited twice to the MSEB Ganeshkhind office as a follow-up on the request. Mr Lahmge & Ms. Trivedi have called Mr. Patil (the agency owner who is responsible to change meters in Pashan). However the faulty meter still hasn’t been replaced. I have been in constant touch with Mr Lahamge (the in-charge of the Chaturshringi office) & calling him every week. I have also informed Mr. Kulkarni (in-charge of Sus Road branch) and Mr. Khaire (his deputy at Sus Road branch). Whenever I check with any of the authorities mentioned above, I am promised that it would be done the same day. However its been falling on deaf ears.

Now that an appeal has been released in the news papers by Mr.S.P. Nagtailak (Chief Engineer) from Pune Region Electricity Board, I request you to include the replacement of the said meter under this scheme and issue me correct bills for my actual consumption for coming months.

Regards,
Satyen Kohadkar

I am a resident of Magarpatta City since February 2006. Every month I had been receiving electricity bills showing 0 units. After numerous complaints to the MSEDCL office within Magarpatta to check the meter, they finally send a person and replaced the meter in February 2007. Since then I have been receiving bills in the range of 200 to 500 showing the meter status as "NORMAL". I had no problems for 2 years. Suddenly in May 2009 I received a bill of Rs 1, 21, 590/- for 15494 units. I immediately complained to the MSEDCL office head Mr Butte. After two weeks, they replaced the meter. They said they will send the old meter for testing and wait for the report. I asked them, what about the bill ? They said if the meter testing reports says "Ok", then I would have to pay the entire bill along with the new meter charges. After two months, they said that the meter is tested Ok and I will have to pay the bill. I need guidance on what I should do next.