[Resolved]  Mahavir Skoda — Poor Service and Stealing Items

I sent my car, Skoda Superb, to Mahavir Skoda, Hyderabad for service and some insurance work. After three days my car was returned with a lot of noise coming from the engine. I had to call the service department only to be told that they had not done the driving test and would do it. Then they took the car and did some warranty replacements. At this time, they stole my BMW 7 Series key chain that has been on my Skoda keys. When questioned they all claimed ignorance. No senior person in the firm wants to come forward and when their customer service department called, they will not give the mail ID of their GM to lodge an official complaint.

These type of dealers who get exclusive rights are becoming arrogant and should not be patronized. Skoda India needs to get their dealers to step up and do the right thing. Treat your customer well and listen to their complaints rather than pretend to comply with company requirements of a follow up call from the customer service department.
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Aug 14, 2020
Complaint marked as Resolved 
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just check this link on team-bhp.com

http://www.team-bhp.com/forum/indian-car-scene/55796-team-bhp-stands-truth-but-skoda-wants-instigate-team-bhp-its-users-57.html

it is shocking...
They are becoming arrogant and Mahavir's service sucks...
You are luck Vishnu. They just stole your keyring. They stole the ESP sensor unit, tourque sensor and steering rack in my car. They are outright cheats and we are paying them to cheat us. As far as the GM of the dealer goes, don't waste your time. He is another slick operator out to get mare time time from you inorder to do nothing. Just mail Skoda, though it might not help you much. I personally think that SIPL actively encourages these guys, as they have not taken any action against them even after a lot of customers have complained.
I dont simply differ but i have had good experience for last few months, honetsly reading all the reviews. i felt very scared but since i loved the new superb (Looks, Performance)i took my friends car and went into the workshop. Noticed that few things i did not like but when i explained to a lady in the reception she put me to a person i dont recollect the name.

He not only sorted my issues but also offered the lift to me and my wife till home. he explained to me the reason why this problem occurred and told me how to avoid this. My friend who does not go to workshops was shocked by the experience i had. My wife was very convince so she actually forced me to go for it. We owned benz with them but most of it was taken care by my office so i never knew how they were.

But today am convinced since i still get calls and also my friend who owns Laura and had lot of problems in his car. possible that your experiences are bad but this was mine. dont know if your comments can be taken seriously.
Mahavir Skoda dealership in Bhubaneswar, Orissa sucks. Three different people quoted me 3 different prices for getting work done on my vehicle, the difference in cost was almost Rs. 1000 apart. I am actually scared of taking my vehicle in because every time I want something checked up it ends up broken. Last episode, I asked them to check if AC was working well (which it was), I am sorry I even asked, I got the car back with whistling noise coming from AC with nothing coming out of vents. When I asked I was quoted 5000 for replacement of nozzle that expands/collapses based on temperature, I gave them my car and got a call after an hour saying my cooling unit needed to be replaced and would cost between 25, 000 to 30, 000. wow what a [censored]in nightmare. I had to do it and after fix now my defrost setting is jacked up and it wont defrost windows so I cant use the ac at night. I took it in again and told them that there maybe a problem in that they did not secure the wire correctly after mounting cooling unit and was just shocked to be told by them that there was nothing wrong and thats how skoda defrost is suppossed to work!!! WTF, after I threw a fit I finally got a mechanic to show this guy that what he was trying to feed me was a bunch of crap because other skodas in for servicing obviously did not have this issue. The guy then tells me - please bring it in again for more work!!! f*&K this - we need another dealership VW, audi ... I love the cars but this dealership is a nightmare I have decided to find a local mechanic and fix some of this stuff myself.
really sad to inform you may gala of buying a Skoda Rapid from
M/s Mahavir Auto, Bhubaneswar

• Firstly the delivery of the vehicle took more than 5 hours. Only two
vehicle were to be delivered on 23rd of feb 2012, in-spite of that
such long waiting hours is not desirable.

• Secondly we wanted to speak to the sales manager regarding any
special offers but the manager being present in the showroom denied to
meet us. The dealer M/s Mahavir Auto Mentions in his web site that
the mission is “To consistently delight our customer and other stake
holders with transparency and integrity” The above statements is just
for name sake the dealer man power are exactly opposite. If you at
least don’t talk to the customer even how will you delight him?

• Shortage of man power in your dealer point : There is only one staff
who is doing all the work at least according to him . He does bank
work, he does sales, he does PDI he is “jack of all”

• Lack of Product knowledge: I think Skoda being a reputed brand must
be spending heavily on product training; however the same is not being
reflected in the sales executive. I wanted to purchase a Leather Seat
cover along with the car but instead if showing me the seat cover the
sales executive replies that “its too costly better buy from outside”


• Now days mud flaps and mats are a part of standard accessories of
the car. I was really disappointed to find these missing in the car.

Overall my experience say that the Product is really good for which I
have taken it but the dealers manpower in not at all co operative nor
they have adequate knowledge about the product nor the top management
is ready to interact with the customers . This kind of dealer attitude
is hampering the brand value overall.

Kindly look into the matter so that the next customer doesn’t walk out
disappointed.

Thanks and Regards

Skoda India — Problem with AC.

can you please send me the cost of Laura air compressor (mdl.2007) i want to buy.
I am planning to buy Skoda Rapid from Mahavir, Hyderabad.
After reading horrible experiences, I was in dilemma to go forward or think about Maruti Ciaz
Please suggest

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