Skoda India Complaints & Reviews

Thank god all this has happened and you still have your money in your hands to go for some other brand.

I have new Laura AC is hopeless In summers. Poor response from company.

Otherwise car is good. Just I had detected that some electrical wiring is getting damaged near water hose.I have taken care of it.

Keep away.

i do own skoda laura and was intent to buy new superb though despite of repeted lodging request of salea representative and test bdrive turned futile. Also the cars AC is very much below desired expectation.

Skoda Automatic — Gear Box

I Left a car at Krishna Autosales Chandigarh for changing Gear oil but when I Picked up the car in the evening it drove for 6 Kms and after that it stopped moving and nobody in the Agency or Company at Aurangabad has taken any action so far as the matter is now four days old

I own a Laura. I had the experience of the steering being locked up when I was doing about 100kmph, on the highway. The various sensors and control modules in my car were flicked from my vehicle by the company authorised dealer. The boffins at Skoda do not either understand English or they act as if they don't. It's another case of the bigger dacoit(Skoda) employing the smaller dacoits(Dealers) to do their looting for them. And customer care is a laughable joke at Skoda. I personally think Skoda better fire the people in Customer care and then with the amount spent on the salaries of these jokers, all defective parts can be changed with no cost to the customers.

skoda/rider — poor after sales service

RESPECTED SIR,

THIS IS TO INFORM U ,THAT YOUR AFTER SALES SERVICE IS VERY POOR IN INDIA.SPECIALLY AT REAY ROAD BRANCH,THR IS A PICK UP SERVICE WHICH YOUR COMPANY PROVIDES.BUT IS JUST FOR NAME SAKE.SOMETIMES THERE ARE NO DRIVERS.SOMETIMES THERE ARE REPLYS THAT U DONT PROVIDE SUCH SERVICES..

HOPE THERE WILL BE A FEEDBACK...AND MY COMPLAINTS WONT FALL ON DEAF HEARS......

Skoda Car — Poor Mileage

The company confirms the car gives a mileage of atleast 12-13 kmpl but to our surprise the car provides us amileage of only 7-8 kmpl. On complaining the company about it, the company says that they are getting 12-13 kmpl on testing performed by them and they take no responsibility for such low mileage.It is really difficult to maintain the car with such a low mileage. We thought of approching the consumer forum to help us sought out this issue.

Dear Sir,



Please be informed that fuel efficiency for a vehicle depends upon driving styles and situations. The stated 12 - 13 Kmpl is the fuel efficiency arrived at in an ideal driving condition and has been approved by authorized body ARAI(Automobile Research Association of India).


Please feel free contact us at our 24 hour helpline: +[protected] or email us at [protected]@skoda-auto.co.in

Regards,
SkodaAuto India

Skoda Car — rEG: CAR MINOR PART REPLACEMENT

Dear Sir,

I have visited your authorised service centre M/s Krishna Automobiles Ludhiana for replacement of Minor part of car window, as I have deposited the amount in advance for the said part and they assure that the part will came with in a week period and after 1 month again i approched the part was available in the workshop and now they said the part Serial No is wrong it cannot match the car now again they will place the order for the same part as in the job car they have mentioned the wrong serial no which was incorrect and this cannot use for this car. I am suffring from lst one month no one reply and no body ready to listen even, I think they spoiling the reputation of the company and will loose the customer in future.


please look into the matter and do the needful without any further delay,,,,

Regards
Manu Sharma
Royal Builtech Pvt Ltd
92-Surya Kiran Complex The Mall
Ludhiana
Cell No.[protected]

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

Against Skoda’s Unethical Conduct

Dear Fellow,

I have recently had a terrible experience with Skoda which has costed me a lot of money, harassment and still an unreliable Skoda Superb car. Astonishingly, The Skoda Company is hands-in-gloves with its Dealerships & Authorized Workshops, who are given a free-hand to exploit customers and fleece them mercilessly by Skoda itself.

I empathize with the similar exploitation inflicted on you by Skoda and hence urge you to not let it just be at the hands of foreign companies, who think of India as a dumping ground and Indian Customers a bunc of weak, uneducated .

I am creating a forum of 100 similar sufferers who can together jointly address our issues with Skoda to apt regulatory, media, public and rating agencies till we get a resolution.

Await your revert and support to reclaim what is rightfully ours.

Prateek Agarwal
[protected]@rediffmail.com

I am also suffering from poor and pathetic service of SKODA Service Center at Agra M/S Shiel Auto Agra. I purchased a Fabia on Dec 23, 2011. After few days I noticed that the back breaklight fitted with back door had broken clips. This was informed to M/S Shiel Auto Agra in March 2011 and they informed that the part was not available and they will put a demand note from Company. My consistent queries Even after one year is over they have not changed it. Now they are demanding money to change it. My CAR No is UP-85-AA-4221. They also said that why did I not check the broken clips of back light at the time of taking deliver of new car. This is some thing like checking all new parts of car through hired service engineer before you take the new car deliver from skoda. How bad, they could not arrange a small part having price tag around Rs. 500 to 700 in local market. Most often parts are not availae at SKODA Service center

DR. S.K. Singh [protected]@yahoo.com

Dear Dr Singh,

A customer is expected to atleast visually inspect the car at the time of delivery for any scratches dents breakages etc, however, in your case you reported a breakage to a tail light after about 2 months of taking the delivery of the car, even on your last visit to the workshop you claimed that you had a written communication for free of cost replacement of the said part, which you were unable to produce, the lamp is available with us, but can only be replaced on a charegeable basis, we value our relationship and are committed to serving you to the best of our abilities, howevr, we will not be able to provide a component which prima facie appears to have been broken due to poor handling at your end.

Service Manager
Shiel Ventures
AGRA

Peculiar (stink) smell which just wount go

Sir my skoda yeti model october 2015 4x4 has developed a peculiar distinct stink
which i tried my level best to get rid off
please advice me accordingly.
This smell gets all the more aggressive once we sit in the car and put on the airconditioner

Faced same issue in Soda Octavia 1.9Tdi. Ran only for 2.5 yrs & some 20000KM. Engine suddenly broke down. They say the engine block has broken and will cost 3Lakh ruppes to replace it. This is absurd.

Skoda is definitely using substandard parts & this is a matter of grave concern for people who think that these high end cars are reliable. Skoda should help such customers!

Regards.

I have a scoda loura, mechine is good, but A? is all ways companint as it is in built . whenever we send the vehicle they say its compalint and no stock of compressor. Their sevice is very bad . We ar finding people to go to consumer court for all this againes scoda if you can join write to me

You should be thankful that you car came back in perfect condition. Because at Mahavir, when you give a car for service a lot of parts are replaced from your car with older ones or faulty ones. The ESP sensor and Steering Rack got ripped off from my car when I gave it for servicing at their Vijayawada service center. Af far as Mr. Farooq is concerned, he is a number one escape artist, so is everyone over there. They just keep dragging your complaint on and on till you end up getting vexed up and cough up for the parts.

Dear Vinayak

I am facing the same problems with its Pick up. Please tell what can w do. There a re lot of other people
who are putting up a fight against the company.

please refer to this lInk:

http://www.team-bhp.com/forum/indian-car-scene/54881-skoda-dealer-changes-parts-...⇄

You know i have given my car for repairs and they havent returned it over a month now.

Nimesh

Dear Sir,
your complaints were showing a unsatisfatory against skoda dealer not against Skoda.
We want you to send a complaint with full history to the below mentioned mail ID's for perusal. Immediate action against your issues will be developed and your problem will be solved with Skoda direct Console & Dealer Support.

To : Customer Relation Manager
mailId : [protected]@gurudevmotors.com

Service manager
mailId : [protected]@gurudevmotors.com

CC : Skoda Company Service Manager
mailId : [protected]@skoda-info.cz

CC : Skoda Sales & Service Customer Support
mailId : [protected]@misupport.net

Note: Also Apply in the Below mentioned website
http://www.skoda-auto.co.in/ind/service/customercare/query/Pages/QueryPage.aspx

skoda octavia elegance — AC COMPLAINT

VEHICLE REF : TMBBGC 1087 A 006981
TYPE : SKODA OCTAVIA ELEGENCE
DATE OF DELIVERY : 26.03.2007
LOCATION : THIRUVANANTHAPURAM
REGISTRATION No. : KL 23 / 1177
REGISTERED OWNER : N PARAMESWARAN PILLAI

I am in receipt of the communication from the dealership at Tvpm.
At the outset, I am really annoyed with the way the matter was handled so far.
The common saying about the after sales “the extent the marketing guy goes till an order gets closed with those promises about after sales that will get vanished” became a reality in your case too, which is quite a pity. With lot of hue & cry about world class service as claimed by you, I am of the opinion that the dictionary will have to amended with the change in the meaning of “world class service”.
With respect to my request, if the incidence is taken on an earnest & positive manner, such a response would not have arisen, especially for a genuine customer like me, as your records will vouch. I am still at a loss of words in describing the way the entire episode is handled by the personnel concerned at the dealership and the attitude, not to mention the lethargy.
It is reminded once again that each step of mine was taken as per specific guidance from the service crew of your dealership starting with confirming the defective A/c system which is due to an erroneous design, followed up be coming up with a request that the expense will have to be borne by me to a small extent and finally concluding that the malfunctioning is a problem of mine and hence have to bear the total expense. You can note the irony in handling of the subject.
Now what I seek is the stance taken by you as the manufacturer of a world class brand to a genuine customer like me. It may also be noted that I have lost the complete trust on your dealership and hence being taken directly.

krishna Autos, skoda Ludhiana Punjab — SKODA LAURA

sRespected Sir,

We are sorry to inform you that we are unsatisfied with the services and support provided by your Skoda dealer in India.

We purchased Skoda Laura 1.9 TDI 77KW Diesel, with Chassis No. TMBBSB1Z17A150683 and Engine No. BJB202528 on March 23rd, 2007 from Krishna Auto Sales, G.T. Road, Dhandari Kalan, Ludhiana, India.

The company’s reputation and power in Czech and also our inclination to perfect perfection derived us to purchase this car.

After the purchase, we have faced numerous problems with the car and also with the unresponsive dealer from whom we purchased the car.

Few days after the car was delivered, the horn broke down. Since driving without horn in India is extremely dangerous. We went to Krishna Autos, Ludhiana, to replace the horn. But the dealer was out of stock and asked us to wait for a week. When we asked them about any other alternative replacement they simply denied and said, the owner has to bear for a week without horn. Then the horn was replaced after 15 days at no cost, since the car was under the warranty.

Then after a month or so, the battery of the car broke down, without any notification of its low power or weakness. I called the dealer, and asked them what I should do now, since I am far away from my home city and I couldn't find any service centre nearby. The dealer advised me to push the car from behind and get the engine started. Being a business man it doesn't make any sense to me. Then after making the car to start at my own, I went straight to Krishna Autos, Ludhiana again, to get the batteries replaced. The battery was out of stock, they asked us to drop the car at their service station as it will take a week for the battery to reach them. I have never seen any agency which is always out of stock. Krishna Auto's is located at 100 Km’s (150 miles) away from my home, I agreed to drop my car but the company has no way to drop me back home, they asked me to hire a cab or bus. Then we have to wait for the car and the battery for another 10 days. It’s a lot of mental stress when you have no vehicle to go to your business and back home. Somehow I managed for another 10 days. But couldn’t retain my financial loses.

Few months later, All the five tires have developed bulge and needs to be replaced. While we were going to New Delhi, one of the tires busted. The car was under the warranty and also it was at about 15, 000 Km’s. The same time we replaced the tire and call the Skoda agency, they said they have launched the complaint and the tire will be replaced in warranty. Then later after few days when we went to the Skoda Agency, Ludhiana, they said it’s late and the warranty of tire is only up to 20, 000Kms. When we said the complaint was launched at 15, 000 miles. They denied and said they don't entertain telephonic complaints.

Then we have to replace all the five tires at our own cost (Rs. 20, 000). And up to that time the horns have been replaced about 10 times.

Then during first summer season, we faced some cooling problem with the AC. We took the car to Krishna Autos Ludhiana; they said there is little dust in the air filter. They tried to ignore our complaint by saying the AC is working fine, we managed that summer without AC, but during Second Summer season, we faced the same problem. We went to the dealer, they said the compressor needs to be changed, but they are out of stock. It took more than a month for the compressor to reach the dealer. Again we and our patience managed 45 degree Celsius for more than a month. Another month we have to deal without car.

Then two days later the car was delivered there was problem with the ignition, our dealer said its Electric Module needs to be changed. And it will take another 15 days for the module to reach Dealer, on being asked they said the parts come from Czech Republic and it takes 15 days for the delivery. Okay, another 15 days without car. After the car was delivered the next day there was huge smoke from the silencer. I called the agency and asked them what I should do, since the car doesn't take the accelerator, and there was no Engine oil in the car. All this because the car was with the dealer for past 15 days and we have no idea what they did with the engine.

On my phone call talks with the Service Manager Mr. Pardeep Sharma, he asked us to bring the car to them, I asked them how, since its gives huge smoke and there is no Engine oil also, they said, just drive slowly and keep refueling the engine oil after every 1 Km and drive for 100 Km’s where the Agency is located. I was like what?? It can cease the Engine.

I hired a tow truck to drop the car at the agency. Now they said the Turbo of the car is no working and it has to be replaced. The warranty period expired a month ago, and the car was with the dealer for past 3 months and during that period these problems came, and now they say it’s out of warranty and we have to pay 1, 50, 000 for the turbo.

When they want to sell their car then they themselves will travel 100 Km’s and show us the features of the car, But after you sell the car then what.

Companies maintain long term relationships, with the existing customers. In order to make them buy their next higher model. But with your company I find there is no proper check on maintaining customer relationships and after sales service.

I am writing you this email because o[censored]nresponsive behavior of our Dealer in India and also Skoda India customer care department.

I want my car should be replaced by a higher model, since it’s full of problems. Also compensatory amount of Rs. 50, 000, 00 which is for the loses I have beard in my business during the period of past two years, days during which the car is with the dealer. And there has been no support by your Dealer in Ludhiana, because of which we have faced a lot of business loss, mental torture and also it has been affecting our reputation.

I feel my dealer has enjoyed keeping my car for more period than me, .

I hope the company will understand the problems I have faced from the date of purchase of the car. And I believe the company will act accordingly to maintain strong customer relationships in future.

Your assistance in this matter will be highly appreciated. Looking forward to your response.

Thanks,

Regards,

Gaurav Gupta

+[protected]

krishna Autos, skoda — dealer unresponsive

Please help if you can this is the copy of the mail sent to skoda company but no reply and no help till dates even after repeated concerns. please help and provide justice.


Respected Sir,

We are sorry to inform you that we are unsatisfied with the services and support provided by your Skoda dealer in India(M/s Krishna Auto Ludhiana Punjab).

We purchased Skoda Laura 1.9 TDI 77KW Diesel, with Chassis No. TMBBSB1Z17A150683 and Engine No. BJB202528 on March 23rd, 2007 from Krishna Auto Sales, G.T. Road, Dhandari Kalan, Ludhiana, India.

The company’s reputation and power in Czech and also our inclination to perfect perfection derived us to purchase this car.

After the purchase, we have faced numerous problems with the car and also with the unresponsive dealer from whom we purchased the car.

Few days after the car was delivered, the horn broke down. Since driving without horn in India is extremely dangerous. We went to Krishna Autos, Ludhiana, to replace the horn. But the dealer was out of stock and asked us to wait for a week. When we asked them about any other alternative replacement they simply denied and said, the owner has to bear for a week without horn. Then the horn was replaced after 15 days at no cost, since the car was under the warranty.

Then after a month or so, the battery of the car broke down, without any notification of its low power or weakness. I called the dealer, and asked them what I should do now, since I am far away from my home city and I couldn't find any service centre nearby. The dealer advised me to push the car from behind and get the engine started. Being a business man it doesn't make any sense to me. Then after making the car to start at my own, I went straight to Krishna Autos, Ludhiana again, to get the batteries replaced. The battery was out of stock, they asked us to drop the car at their service station as it will take a week for the battery to reach them. I have never seen any agency which is always out of stock. Krishna Auto's is located at 100 Km’s (150 miles) away from my home, I agreed to drop my car but the company has no way to drop me back home, they asked me to hire a cab or bus. Then we have to wait for the car and the battery for another 10 days. It’s a lot of mental stress when you have no vehicle to go to your business and back home. Somehow I managed for another 10 days. But couldn’t retain my financial loses.

Few months later, All the five tires have developed bulge and needs to be replaced. While we were going to New Delhi, one of the tires busted. The car was under the warranty and also it was at about 15, 000 Km’s. The same time we replaced the tire and call the Skoda agency, they said they have launched the complaint and the tire will be replaced in warranty. Then later after few days when we went to the Skoda Agency, Ludhiana, they said it’s late and the warranty of tire is only up to 20, 000Kms. When we said the complaint was launched at 15, 000 miles. They denied and said they don't entertain telephonic complaints.

Then we have to replace all the five tires at our own cost (Rs. 20, 000). And up to that time the horns have been replaced about 10 times.

Then during first summer season, we faced some cooling problem with the AC. We took the car to Krishna Autos Ludhiana; they said there is little dust in the air filter. They tried to ignore our complaint by saying the AC is working fine, we managed that summer without AC, but during Second Summer season, we faced the same problem. We went to the dealer, they said the compressor needs to be changed, but they are out of stock. It took more than a month for the compressor to reach the dealer. Again we and our patience managed 45 degree Celsius for more than a month. Another month we have to deal without car.

Then two days later the car was delivered there was problem with the ignition, our dealer said its Electric Module needs to be changed. And it will take another 15 days for the module to reach Dealer, on being asked they said the parts come from Czech Republic and it takes 15 days for the delivery. Okay, another 15 days without car. After the car was delivered the next day there was huge smoke from the silencer. I called the agency and asked them what I should do, since the car doesn't take the accelerator, and there was no Engine oil in the car. All this because the car was with the dealer for past 15 days and we have no idea what they did with the engine.

On my phone call talks with the Service Manager Mr. Pardeep Sharma, he asked us to bring the car to them, I asked them how, since its gives huge smoke and there is no Engine oil also, they said, just drive slowly and keep refueling the engine oil after every 1 Km and drive for 100 Km’s where the Agency is located. I was like what?? It can cease the Engine.

I hired a tow truck to drop the car at the agency. Now they said the Turbo of the car is no working and it has to be replaced. The warranty period expired a month ago, and the car was with the dealer for past 3 months and during that period these problems came, and now they say it’s out of warranty and we have to pay 1, 50, 000 for the turbo.

When they want to sell their car then they themselves will travel 100 Km’s and show us the features of the car, But after you sell the car then what.

Companies maintain long term relationships, with the existing customers. In order to make them buy their next higher model. But with your company I find there is no proper check on maintaining customer relationships and after sales service.

I am writing you this email because o[censored]nresponsive behavior of our Dealer in India and also Skoda India customer care department.

I want my car should be replaced by a higher model, since it’s full of problems. Also compensatory amount of Rs. 50, 000, 00 which is for the loses I have beard in my business during the period of past two years, days during which the car is with the dealer. And there has been no support by your Dealer in Ludhiana, because of which we have faced a lot of business loss, mental torture and also it has been affecting our reputation.

I feel my dealer has enjoyed keeping my car for more period than me, .

I hope the company will understand the problems I have faced from the date of purchase of the car. And I believe the company will act accordingly to maintain strong customer relationships in future.

Your assistance in this matter will be highly appreciated. Looking forward to your response.

Thanks,

Regards,

Gaurav Gupta

+[protected]

[protected]@yahoo.co.in

krishna Autos, skoda Ludhiana Punjab — SKODA LAURA Complaint

Respected Sir,

We are sorry to inform you that we are unsatisfied with the services and support provided by your Skoda dealer in India.

We purchased Skoda Laura 1.9 TDI 77KW Diesel, with Chassis No. TMBBSB1Z17A150683 and Engine No. BJB202528 on March 23rd, 2007 from Krishna Auto Sales, G.T. Road, Dhandari Kalan, Ludhiana, India.

The company’s reputation and power in Czech and also our inclination to perfect perfection derived us to purchase this car.

After the purchase, we have faced numerous problems with the car and also with the unresponsive dealer from whom we purchased the car.
Few days after the car was delivered, the horn broke down. Since driving without horn in India is extremely dangerous. We went to Krishna Autos, Ludhiana, to replace the horn. But the dealer was out of stock and asked us to wait for a week. When we asked them about any other alternative replacement they simply denied and said, the owner has to bear for a week without horn. Then the horn was replaced after 15 days at no cost, since the car was under the warranty.

Then after a month or so, the battery of the car broke down, without any notification of its low power or weakness. I called the dealer, and asked them what I should do now, since I am far away from my home city and I couldn't find any service centre nearby. The dealer advised me to push the car from behind and get the engine started. Being a business man it doesn't make any sense to me. Then after making the car to start at my own, I went straight to Krishna Autos, Ludhiana again, to get the batteries replaced. The battery was out of stock, they asked us to drop the car at their service station as it will take a week for the battery to reach them. I have never seen any agency which is always out of stock. Krishna Auto's is located at 100 Km’s (150 miles) away from my home, I agreed to drop my car but the company has no way to drop me back home, they asked me to hire a cab or bus. Then we have to wait for the car and the battery for another 10 days. It’s a lot of mental stress when you have no vehicle to go to your business and back home. Somehow I managed for another 10 days. But couldn’t retain my financial loses.

Few months later, All the five tires have developed bulge and needs to be replaced. While we were going to New Delhi, one of the tires busted. The car was under the warranty and also it was at about 15, 000 Km’s. The same time we replaced the tire and call the Skoda agency, they said they have launched the complaint and the tire will be replaced in warranty. Then later after few days when we went to the Skoda Agency, Ludhiana, they said it’s late and the warranty of tire is only up to 20, 000Kms. When we said the complaint was launched at 15, 000 miles. They denied and said they don't entertain telephonic complaints.

Then we have to replace all the five tires at our own cost (Rs. 20, 000). And up to that time the horns have been replaced about 10 times.

Then during first summer season, we faced some cooling problem with the AC. We took the car to Krishna Autos Ludhiana; they said there is little dust in the air filter. They tried to ignore our complaint by saying the AC is working fine, we managed that summer without AC, but during Second Summer season, we faced the same problem. We went to the dealer, they said the compressor needs to be changed, but they are out of stock. It took more than a month for the compressor to reach the dealer. Again we and our patience managed 45 degree Celsius for more than a month. Another month we have to deal without car.

Then two days later the car was delivered there was problem with the ignition, our dealer said its Electric Module needs to be changed. And it will take another 15 days for the module to reach Dealer, on being asked they said the parts come from Czech Republic and it takes 15 days for the delivery. Okay, another 15 days without car. After the car was delivered the next day there was huge smoke from the silencer. I called the agency and asked them what I should do, since the car doesn't take the accelerator, and there was no Engine oil in the car. All this because the car was with the dealer for past 15 days and we have no idea what they did with the engine.
On my phone call talks with the Service Manager Mr. Pardeep Sharma, he asked us to bring the car to them, I asked them how, since its gives huge smoke and there is no Engine oil also, they said, just drive slowly and keep refueling the engine oil after every 1 Km and drive for 100 Km’s where the Agency is located. I was like what?? It can cease the Engine.
I hired a tow truck to drop the car at the agency. Now they said the Turbo of the car is no working and it has to be replaced. The warranty period expired a month ago, and the car was with the dealer for past 3 months and during that period these problems came, and now they say it’s out of warranty and we have to pay 1, 50, 000 for the turbo.

When they want to sell their car then they themselves will travel 100 Km’s and show us the features of the car, But after you sell the car then what.

Companies maintain long term relationships, with the existing customers. In order to make them buy their next higher model. But with your company I find there is no proper check on maintaining customer relationships and after sales service.
I am writing you this email because o[censored]nresponsive behavior of our Dealer in India and also Skoda India customer care department.
I want my car should be replaced by a higher model, since it’s full of problems. Also compensatory amount of Rs. 50, 000, 00 which is for the loses I have beard in my business during the period of past two years, days during which the car is with the dealer. And there has been no support by your Dealer in Ludhiana, because of which we have faced a lot of business loss, mental torture and also it has been affecting our reputation.
I feel my dealer has enjoyed keeping my car for more period than me, .
I hope the company will understand the problems I have faced from the date of purchase of the car. And I believe the company will act accordingly to maintain strong customer relationships in future.
Your assistance in this matter will be highly appreciated. Looking forward to your response.
Thanks,
Regards,
Gaurav Gupta
+[protected]
[protected]@yahoo.co.in

[protected] Forwarded message[protected]
From: Ashok Gupta <[protected]@gmail.com>
To: [protected]@skoda-info.cz, [protected]@misupport.net, [protected]@skoda-auto.cz, vysoka.[protected]@skoda-auto.cz, [protected]@skoda.com.au, [protected]@skoda-auto.co.in
Date: Tue, 7 Jul 2009 12:19:04 +0530
Subject: Complaint Regarding Skoda Laura

Respected Sir,

We are sorry to inform you that we are unsatisfied with the services and support provided by your Skoda dealer in India.

We purchased Skoda Laura 1.9 TDI 77KW Diesel, with Chassis No. TMBBSB1Z17A150683 and Engine No. BJB202528 on March 23rd, 2007 from Krishna Auto Sales, G.T. Road, Dhandari Kalan, Ludhiana, India.

The company’s reputation and power in Czech and also our inclination to perfect perfection derived us to purchase this car.

After the purchase, we have faced numerous problems with the car and also with the unresponsive dealer from whom we purchased the car.

Few days after the car was delivered, the horn broke down. Since driving without horn in India is extremely dangerous. We went to Krishna Autos, Ludhiana, to replace the horn. But the dealer was out of stock and asked us to wait for a week. When we asked them about any other alternative replacement they simply denied and said, the owner has to bear for a week without horn. Then the horn was replaced after 15 days at no cost, since the car was under the warranty.

Then after a month or so, the battery of the car broke down, without any notification of its low power or weakness. I called the dealer, and asked them what I should do now, since I am far away from my home city and I couldn't find any service centre nearby. The dealer advised me to push the car from behind and get the engine started. Being a business man it doesn't make any sense to me. Then after making the car to start at my own, I went straight to Krishna Autos, Ludhiana again, to get the batteries replaced. The battery was out of stock, they asked us to drop the car at their service station as it will take a week for the battery to reach them. I have never seen any agency which is always out of stock. Krishna Auto's is located at 100 Km’s (150 miles) away from my home, I agreed to drop my car but the company has no way to drop me back home, they asked me to hire a cab or bus. Then we have to wait for the car and the battery for another 10 days. It’s a lot of mental stress when you have no vehicle to go to your business and back home. Somehow I managed for another 10 days. But couldn’t retain my financial loses.

Few months later, All the five tires have developed bulge and needs to be replaced. While we were going to New Delhi, one of the tires busted. The car was under the warranty and also it was at about 15, 000 Km’s. The same time we replaced the tire and call the Skoda agency, they said they have launched the complaint and the tire will be replaced in warranty. Then later after few days when we went to the Skoda Agency, Ludhiana, they said it’s late and the warranty of tire is only up to 20, 000Kms. When we said the complaint was launched at 15, 000 miles. They denied and said they don't entertain telephonic complaints.

Then we have to replace all the five tires at our own cost (Rs. 20, 000). And up to that time the horns have been replaced about 10 times.

Then during first summer season, we faced some cooling problem with the AC. We took the car to Krishna Autos Ludhiana; they said there is little dust in the air filter. They tried to ignore our complaint by saying the AC is working fine, we managed that summer without AC, but during Second Summer season, we faced the same problem. We went to the dealer, they said the compressor needs to be changed, but they are out of stock. It took more than a month for the compressor to reach the dealer. Again we and our patience managed 45 degree Celsius for more than a month. Another month we have to deal without car.

Then two days later the car was delivered there was problem with the ignition, our dealer said its Electric Module needs to be changed. And it will take another 15 days for the module to reach Dealer, on being asked they said the parts come from Czech Republic and it takes 15 days for the delivery. Okay, another 15 days without car. After the car was delivered the next day there was huge smoke from the silencer. I called the agency and asked them what I should do, since the car doesn't take the accelerator, and there was no Engine oil in the car. All this because the car was with the dealer for past 15 days and we have no idea what they did with the engine.

On my phone call talks with the Service Manager Mr. Pardeep Sharma, he asked us to bring the car to them, I asked them how, since its gives huge smoke and there is no Engine oil also, they said, just drive slowly and keep refueling the engine oil after every 1 Km and drive for 100 Km’s where the Agency is located. I was like what?? It can cease the Engine.

I hired a tow truck to drop the car at the agency. Now they said the Turbo of the car is no working and it has to be replaced. The warranty period expired a month ago, and the car was with the dealer for past 3 months and during that period these problems came, and now they say it’s out of warranty and we have to pay 1, 50, 000 for the turbo.

When they want to sell their car then they themselves will travel 100 Km’s and show us the features of the car, But after you sell the car then what.

Companies maintain long term relationships, with the existing customers. In order to make them buy their next higher model. But with your company I find there is no proper check on maintaining customer relationships and after sales service.

I am writing you this email because o[censored]nresponsive behavior of our Dealer in India and also Skoda India customer care department.

I want my car should be replaced by a higher model, since it’s full of problems. Also compensatory amount of Rs. 50, 000, 00 which is for the loses I have beard in my business during the period of past two years, days during which the car is with the dealer. And there has been no support by your Dealer in Ludhiana, because of which we have faced a lot of business loss, mental torture and also it has been affecting our reputation.

I feel my dealer has enjoyed keeping my car for more period than me, .

I hope the company will understand the problems I have faced from the date of purchase of the car. And I believe the company will act accordingly to maintain strong customer relationships in future.

Your assistance in this matter will be highly appreciated. Looking forward to your response.

Thanks,

Regards,

Gaurav Gupta

+[protected]

[protected]@yahoo.co.in

krishna stocks Ahemdabad:

This advisory company is a fraud company and it is not relaible.

They are providing services of stocks and charged me 12000 Rs to gaurenteed 50, 000 Rs commited profit, which they were failed to provide and made -60, 000 Rs Loss.

My account was handlled by Kuldeep Surti. Now in this case they are not refunding the money back which they had made commited while joinee the service.

Now they are not picking up the phone and no response.

My personal advice please take away your self from such kind of advisory and only trust the trustable company. Till the time you are gettting profit it is okay once you start getting losses no one will follow up.

Take care

The same condition is with me as well. This is the major problem, which occurs in krishna auto sales only, whether it is in chandigarh or in ludhiana. I also get stuck while travelling lots of time just due to dis hole car of skoda. The dealer is not at all ready to listen its customers. this problem of dealers is not only here in punjab, but i think it is all over in india as i noticed and talked to my friends and relatives having skoda cars all over india. So its better not to choose skoda cars in ur life. better to stay without car instead of purchasing a huge mentel tention i.e. skoda.

pSkoda India — ac problen

I spend around lakh of rupee.compressor, condenser, filter changed at Skoda service but still ac is not working

I absolutely agree.
These people can only harass people
I have also gone through the same problem.

I am sorry for that you are also on same boat as we are, But our porblem is more "Life Threatening" and it's happenning to us again and again. The Dangerous thing is While driving the Driver seat is completly pulling towards back away from the dash board, where I am loosing the controll of steering and from the breaks .I can't even put the break and the seat is going Completely "Slanting position "Where it almost pushing the back side passenger (Passenger is My Child 8 years old kid).I have complained the servicing center, they have resolved the problem send the car back & told it's resolved .After 19 days again it's reoccoring .The time I am in the Passenger seat .They are telling me to get the car for servicing and they will fix it.But I am asking is there any guarentee it doesn't happen after they repair?, What will happen if I am on 80 above speed and the seat completly moves back ?..How can I surivive ?...Can they give Guarentee of our lives?????, They don't have answers . I am fighting for justice.. Don't know who can resolve the problem ?...And I never expected such kind of problems with SKODA...It's really not worth of buying SKODA LAURA ...

True guys., these skoda people really don't know how to treat customers.
got a skoda laura. can u imagine my FLY-WHEEL got screwed on a freakin;' Automatic.had to pay 40000 to change it from the skoda
AC not working properly .
whats the problem with this god-damn car.
never been through so many problems with a car.
N guess what, my axle is having problems. car shakes when you accelerate
really disappointed with skoda. CRaPPPPPPPPPPP cars.
buy a honda ..

Skoda Laura — automotive problem

i am owning the skoda laura n i really fed up with the services of arshia motors faridabad a agency of skoda india.they are unecessarly changing the parts of the car and they are themselves making faults in the engine.



sourav jindal
[protected]

DONT EVER BUY THIS CAR AND IF YOU DO OWN IT, SELL IT BEFORE YOU GO BROKE KEEPING IT ALIVE.

I brought skoda laura 2008. after 1 year my car ac was not cooling properly so i went to skoda service station they told that ac compressor is gone so u have to change it with cost nearly Rs 82000. when i told them that my car is in warranty period but they told u have done service late so warranty has gone. i have spent lots of money to repair ac but every time ac work 3 to 4 month then same problem in ac. i am fed up of this skoda Laura car. please friend don't perches this company car and also skoda spare part are to costly. my so many relative and friend having same car they are also suffering same ac problem.

I also sent many complaints to SKODA company but action so far.
within 2 months car started of giving problem.
The service is very bad in hyderabad and they are saying it will cost ~Rs 1, 35, 000. They have given defective piece and charging again within small duration.

I am also going to take Legal action against SKODA as there is no proper action thought I kept the car 3 months back.

My car is with the dealers for past 10 days and their is no revert from their end. I have written to the company for the same and they dont revert or call back. Only after 3-4 days they drop a concern mail but nothing is happening!!!
They have sold me a bad car which ahd problem from the begining and now they want me to live with it and they do not want to fix it also

Writting in this forum does not make any difference to them as judiciary does'nt seem to be their concern..

Dear Sir,

I Sachin Lodha is owner of Skoda Laura (L&K), I have problem of AC of my car all ready complaint of same is registered 31A101609. i had sent my car on 21/1/2009 for servicing at asset auto (i) pvt ltd. as there was problem in AC. After through inspection it was told by service advisor that condenser of AC need replacement. I took estimate of 19544/- same and then gave confirmation on same day for condenser replacement. He demanded some advance for procuring material I paid total amount in advance.

They replaced my condenser on 22/01/2009 and said that work is done ok. But from very next day i found that AC cooling is not proper. As i was out of town from 24th to 26th when i returned i visited service station where on again checking they said "AS PER WORKSHOP DIAGNOSING AC COMPRESSOR FOUND INTERNALLY DEFFECTIVE & NEED TO REPLACEMENT". They again gave me quotation of 50160/-.

i don't understand that was there problem in condenser or is there real problem in compressor. or problem is something different.

Sorry to say these people are making business of this. Ultimately we are sufferer creating bad impression about SKODA.
i have send till date 30 mails to company HR thakkre and she has replied for only 3 times that too wrong
most unreailable company.
PLEASE LOOK IN MATTER AT EARLIEST & SERIOUSLY.

Regards
Sachin lodha

Special REQUEST PL FORWARD THIS MAIL TO



M.D SKODA INDIA as I want to let him know where his hard work is heading to.







Dear Sir

I, Anupal Singh r/o house no 209 sector 9-C Chandigarh (India)

had purchased a Laura Candy White in my wife’s name (Harsimranjit Kaur ) with Vin No TMBBEE1Z39A150373 on[protected] from your dealership Krishna Auto Sales at Chandigarh. The car has been driven for only 4272 Kms & mostly to the workshop for the perpetual problem of emission of white smoke on starting the car, with foul smell as well as no pickup and low average.



I apprised M/s Krishna Auto Sales Chandigarh, on 08/08/09 about the said problems, who agreed to look into the problem and assured that the problem would be rectified.



I must compliment the staff at Krishna Auto Sales Chandigarh for going out of their way to redress my problem. They have been very courteous “but I am Sorry to say that people at Head Office at Aurangabad are not at all interested in rectifying the problem, rather their attitude is callous and high handed .”



The hit and trial method adopted from day one leads me to believe that you yourselves are not sure what and how to arrive at the final diagnosis, short of changing and replacing the parts and then eventually sending software to clear the defect “have done nothing.”



Sir not only have I suffered mental harassment and huge financial losses, but have also been told in no uncertain terms by Mr. S.K Aggarwal that the defective car sold to me by your ESTEEMED COMPANY will not be replaced rather it may take 2 Year for it to be repaired and the losses incurred by buyers like me are of no consequences to the company. Further when I requested him to furnish me with the details of the MD Telephone No., Email Address, He categorically told me that as he was the sole in charge …………HIS WORD STANDS FINAL.





So where do I go from here ?????????????





Regards



Anupal Singh

I am also having similar type of experience

Complety agree. another skoda fabia bought 6 months ago has gone to garage for 7 times staying there for more than 2 weeks each time!!! SO actually it has spent more time in garage than with the owner of the car!!

But the point is how can we reach the CEO of the company. What's his contact number?? e-mail id?? Can anyone help?

JUst giving our views in this forum is not going to help any o[censored]s.

skoda/fabia — steering

my skoda fabia stearing is not working i have given to service station in jaipur on 27 oct 2009 but till nov 16 they have not returned our fabia back
worst company

Hi,

This is srinivas from Andhra pradesh and I own Skoda Octavia. I am here to tell you that skoda showroom and servicecentre of Vijayawada is so terrible that they took 3 long weeks and they have still done nothing and they are worst at responding the calls even . They dont have even proper technicians and proper staff to respond in a fair manner. Even if we make a call to the showroom or service centre they just play games by saying the work is finished and when we go there they ask to come tomorrow.This same thing happened thrice and we travelled 80 kms each time to go to the service centre. They dont even know what's the problem is? this is how it goes there. The worst ever customer support as far as i was concerned. Its better to close the showroom in Vijayawada or they should hand it to somebody else who is good at it. I dont know how these people get license to maintain such showrooms and service centres. Many skoda owners are getting their vehicle serviced done from outside which is a big shame for Skoda itself.

Somebody from Skoda India should take the responsibility and should find a solution for this terrible situation, otherwise Skoda would worth less than a Maruti.

Hope you people respond quickly, i[censored] follow the same way as this people then its better for you to close Skoda company in India.

octavia — disrespect by your employee

Dear Sir

Myself Rajeev Rathi owe an octavia from your skoda group. I am from jaipur and my car no is RJ04 C 2400.

Three months ago i met with an accident in which my car was totally damaged so i sent my car to your jaipur branch service centre for repairing which cost me rs.300000 including insurance amount and i paid around 130000 at that time.

But i am not satisfied with the service as even after this expenditure my car is not working properly

moreover your service center is 60km away from my residence and we have visited there for 2-3 times but it is always said by them that they dont have the parts and when i called one of your employee he was disrespectful in his talks and misbehaved and his act was not appreciated as he is the worker of your esteem organisation

please seek to my problem and i want you to take proper note on your service center

my contact details:
ph no .0091-[protected]
email id [protected]@yahoo.com

octavia — poor service

Hello sir I am your loyal customer since 2005 . I have 2 skoda octavia and one laura . i need your help I have been sended my new one octavia the totl running 17000 km . to your nawab motos for service . I don,t know what they do sound and vibration are increase and I think they re using local lubriation my care pick up is very hard and they already change fuel filter b,coz some problem in the filter my care not start in the moring we give 20 shelf and press many time race they they start . they servicing are very poor . you take the ation other wise we sale this cars and also complaint to new reports , and we stand this car in the market with put on lot of footware . please arrange the macanic to check my care what is the right proble b,coz your deal only money making work . they are very poor response and very poor skoda services.
One more think to share with you please strong to your service network otherwise you also lost your market as like fiat.
I my home the marrige and we want superb but this situation I never go with your product. If you want to continue your customer you find out he right solution . my friend sale their fabia couse oof service problems.
Skoda every body knows their customer satifaction I thing this time they forgot this words
Thanks

Contact me
Shobhit
[protected]
[protected]
[protected]

Skoda Laura,

It was a bad choice...

Every 4-6months the horn goes out.

2yrs the clutch is out

2 1/2yrs the AC has given up

Don't they have to meet some basic quality standards.

There service is the worst in its category...And prices are simply astronomical..

I do not know how to settle my score with this cheater of a company.