SIR,
I would like to bring to your notice, in the month of September 2010,
I had sent my SKODA SUPERB CAR, registration number MH-20-BC-6857,
with a major repair as my vehicle had just stopped in the middle of
the road while crossing a small water puddle on the busiest roads. I
did not wish to meddle with it and hence immediately informed your
local Skoda Authorized Service Station M/s Navnit Cars Pvt. Ltd.,
Nagpur which brought a recovery vehicle and the vehicle was
transported to the Skoda service center. Immediately on getting to
dealer's service, we tried to inquire about problem, they asked us
to wait and we had received no reply. On asking the Service Manager
Mr. Paras, replied me that we will tell what exactly has happened
after inspection as they have lot many vehicle to service and only one
service engineers is available who knows the repairing of Skoda superb
(V6 Engine Model).
And after 15 days the service manager of Navnit Cars, Mr. Paras said
that this Skoda Superb car has a common manufacturing defect that if
the car is passed through water, at that moment the water directly
enters into the engine block and has extensive damage the engine.
Hence the engine has to be opened and overhauling has to be done , he
had given the estimate of Rs. 10, 50,000/- (Rupees 10 lakhs fifty
thousand only) for repairing and make the car in working conditions.
They say that the damage is due to water logging and hence cannot be
covered under Insurance also. Then I contacted the Service Manager of
SKODA India Ltd, Aurangabad- Mr. Vaidya, he assured me that he will
talk to Mr. Paras and get back to me after conclusion. But to my
surprise, he even not able to turned up with solution and was trying
to give me messy answers. After my regular follow-ups, one day Mr.
Paras told me that he had talked with Mr. Vaidya and took special
discount as I am one of their prestigious customer since long time,
they will repair the car at Rs. 5, 60,000/-. At that point of time I
got to know that they are not going to offer me the appropriate deal,
because being an authorized dealer of Skoda they were bargaining as
well as misguiding their customer.
By this time I was so irritated with their unprofessional nature of
the work and realized they were trying to extort money from me, I
again contacted Mr. Vaidya. He told me that let them open the engine
first and they will see what exactly happened to the engine chamber
and whatever parts gets damaged it will be repaired in lesser cost.
And if wish I can depute any person in front of the vehicle to watch
at the time of opening the engine.
After my person's regular follow-ups, they opened the engine at last,
and told me that only one piston has to be change and other are in
good conditions and gave me the estimation of Rs. 1,26,000/- for car
in running condition and asked for advance of Rs.50,000/-. I paid
advance of Rs. 50,000/- and request them to repair.
Navnit Cars took more than three months for the repairing of the car
and sent a bill of about 1,82,000/- and when I asked why the cost
increased when the estimation was much lesser amount. Then Mr. Paras
given the clarification that there was some mistake in bill as the
charges of interior cleaning has been charged twice and the repairing
charges also charged more. Then I had received the revised bill of Rs.
165000/- at which Mr. Paras told me that he will give some Rs.
15,000/- discount in that cost. Then after when I reached there to
take delivery of my car I got surprise that Mr. Paras had left the Job
and no one to attend even after waiting for two to three hours. Then
after two to three hours Mr. Amit (Asst. Service Manager) approached
me and gave me outstanding statement and told me that I must clear the
payment with extra amount of Rs. 14000/- by saying it is my old
outstanding which I paid earlier and would not release my car until I
paid the full amount.
I requested to meet the owner of the Navnit Motors; he simply denied
to talk with me and ordered his Manager to deal me. Still I held my
temper even after the atrocious talks done by the accounts people at
the service center and settled the full account and took the car. On
reaching home I realized that there was heavy diesel leakage , to
which they promised me to do rectify the faults in next day as it was
minor problem for them. After the following day I sent my car to
Service station to get the problem resolved. On that day, they
repaired my car but during the washing process of the engine area fro
removing the excess diesel near the engine they did an open washing
because of which some water had entered the condenser of the
air-conditioning system. On that day they had sent my driver back that
telling that they will call him when the car gets repaired. The next
day when my driver went to take the delivery, they told that the
sensor, condenser should be changed as water has short-circuited it
.My driver had seen with his own eye that the Navnit Person tried to
clear the AC pump through water and its100% sure due to this the
condenser and sensor got short circuited. And now they are asking me
an amount of about Rs. 80,000/- to rectify the AC problem. When I have
talked with Mr. Vaidya to intervene to help me, he gave me fantastic
idea to sell the car immediately, which is really never expected from
such senior technical person of the Skoda Company. I was literally
amazed what impressions of yours are passing to a consumer who bought
a product of your company.
I would say that Skoda after sales service is terrible, pathetic and
disgusting, after paying such a huge sum of money to repair, every
time the car is taken for Service, the dealer Navnit Cars in Nagpur
rips me off of lakhs of rupees.
It seems that you people are doing a favor in convincing the dealer to
get the job done on paying Rs.80,000.00, But for you kind attention I
would like to make it clear that the customer using car like Skoda and
already paid huge amount of lakhs of rupees for repairing does not run
behind mere Rs. 80000, but as the car was at there at Service station
since last 5 months, the AC was short circuited due to their fault
and I have no intention of paying them a single penny.
Now, I am in a completely perplexed state of mind, as the such kind of
fraud happened under your banner as well as the question arises in my
mind that, is this the treatment which is being meted out to each and
every privileged customers of Skoda motors? I have started realizing
that choosing to be Skoda customer, I have committed one of my great
mistake of my life as against my earlier belief that it was one of
the great privileges I had being a SKODA OWNER, being the owner of
three cars of SKODA. It is now in your hand whether to prove my
present belief true that I am a disappointed and unfortunate Skoda
customer or I can still feel proudly say that choosing to be a
privilege customer of Skoda Motors I made a great decision of my life.
I hope that you would consider my problem and help me to resolve my
problem at the earliest. Otherwise I will have to resort to legal
methods for resolving my issues.
--
*Regards,*
**
*Santosh Taori*
*
Aug 13, 2020
Complaint marked as Resolved 
I am writing this letter to you with the utmost disappointment and I have been regretting consistently for the contemptible treatment by Gurudev motors Service Centre, Guindy Chennai. I have bought Skoda, Superb Car in February 2011, Reg No:HR26-BG 7569 Ever since I started using this car, I was not much happy with the air conditioning system of it. Many times I happened to sweat inside the car and my friends were also felt the suffocation. Thus, I had decided to provide the car to the service center to inquire about the problem. Earlier, the service center authorities wanted the car to be in their custody for 10 days and they had informed me that compressor should have to be changed. I have granted them for the finest service to be done and I was eagerly expecting the salubrious air conditioning system on return. However, failing all my expectation, the AC inside the car had so salutary feature. My happiness and joy for having such a prestigious car has been discouraged. Many times I have been self humiliating myself for such worthless service by the center. Later, I wanted to ensure a thorough and careful service to be done on AC system in my Car. I gave the car for the second time to the same service center. The authorities had inspected the car and they told me that the compressor should be changed again. I was clueless to figure out what might be happening with the car, but, with the positive notes, I had to accept to change the compressor again. But, on that day, I was treated disgracefully and sordidly by the service center authorities. They kept me waited for more than three hours and they never replied me properly for any question. No one in the center was capable of showing hospitality and to my wonder I could not see any kindness among them. In particular the person who known to be Murali was very rough and ruthless in attending a customer. His nonchalance towards the customer queries and the service center’s inhospitable environment did not qualify the outfit to be an esteemed car service center. However, despite all the humiliation and disgracefulness, the problem in the car is yet not rectified and the function of the AC is still unimpressive. There is another problem with the car that I have changed 3 tubeless tyres within 20000 km for which I feel unnecessary and not a reputed sophistication for such a prestigious car.
Hence, I kindly report you that the fervency about my Skoda, Superb has been sapped. I was also disrespectfully treated by the Service center people and at the same cost my work is also not done. I require your earnest consideration and to requesting you to militate action against erring employees in the center.
Thanking you
Yours faithfully
V.S.A Arul Muthukumaara samy