Skoda India Complaints & Reviews

I HAVE WRITTEN SERIES OF COMPLAINT TO THE COMPANY NO ACTION TAKEN!!!


I am dealing with the pathetic car of SKODA FABIA company for the past ONE YEAR. The service centers in delhi are just no good. I had written a series of complaint and spoken to service center manager of sai automobile MR JITENDRA, My car in the past 5 months has visited this service center several times for tracing out the fault with its A/C and the service center of sai automobile tells me its the lekage of the gas and then they tell me the pressure of the gas is too less and so called they FIXED the A/C defect.

Winters there is'nt any problem with the car as AC is not in use, this summer again the car AC starts blowing warm and hot air though the temperature has been set to 16 degree, I again send this car to a different service center "Continenetal Auto Service" on 20/05/09 .
The service advisor Mr Satish tells me there is a problem with the compressor the compressor is faulty and it takes 5-10 days to get it ordered from the company, my car comes back and few days later I speak to the manager of the company Mr Mohan, who convinces me about the compressor is just fine could be some other problem and asks me to drop the car to the showroom for 5 days with an assurance to do the best. My car again visits the showroom on 20/06/09 and till now there is no revert the manager or any other staff of the company till date.

I m forced to take an legal action against the company, as the car is started giving me problems within 5 months of purchase and I have to face harassment with the service center dealers (sai automobile and continental auto service)

I would like to return this car to the company and give my money back!!!

Sir,
I am a customer of skoda skoda fabia diselvehicle since November 08. I bought it from Calicut dealer (Marikar).Last monthI went there and done interior cleaning work. But afterwards my vehicle's front left door power switch (control from the driver side) is not working and one of the rear seat head rest adjusting system is found missed.Accordingly I contacted the service centre and went there for repair but they didn't have any of the spare part with them and I requested the service supervisor to contact the company and onbtain it.On 17th May I found one of my car's tyre got damaged and I contacted the Service Manager and I got it replaced on 3rd June. When I went there to get it I met the service supervisor and asked him about changing damaged parts and got the reply that the parts are not yet with them. Now I need 15000/-Km service and yesterday I contacted him and office staff to get a date for service and enquired about the replacement of the said parts. Still now they don't have stock and about service they not serious and I was told that the work shop is under repair and will call after a week. Also My car is showing a trouble ie when applying reverse gear it makes a sound similar to that of applying a gear without applying clutch. It was happening after the car completed 5000 Km.I approached the service supervisor for maintaining it but still it is not maintained.What can I do Sir? What can I do to the replacement of switch and getting repaired the rear head rest and the clutch problem? My place is 135 Km far from calicut. For a service or maintanence I have to drive 270km. I told them about my difficulty but every time while calling or reaching there they are telling that they are so busy and not getting timely service. It was my great wish to obtain a skoda car and I bought one and now in problems, so much worried about getting proper service.

Sir, though I sent a message against your dealer's service, I have a humble request to you not to disclose my name or mail address to them because the only available skoda service centre near to my place is calicut and I am forced to go there. I request your helpand assistance and get timely maintanence. Inform the dealer that you are a getting complaints from customers about their service and non stock of proper spare parts. I hope I can trust you and you will give proper assistance and advice to me. Also I wish to know whether you have a service centre in mysore. Mysore is only 110 Km from my place and the road is far better. My place is wayanad and to reach calicut I have to drive through ghat road, fuel consumption and kilometre is less to reach Mysore .Kindly tell me if your service centre is in mysore and whether I will get free service and guaranteed service.

Expecting an early reply .

Yours faithfully,
Sebastian

Despite plight of global recession and crack in the car market, I, a senior citizen, misguided by attractive ads in the media, purchased one Satin Grey Skoda Fabia Classic 1.2 M/T(Chassis No. TMBAHH5J68A506595, Registration No. HR26AU4996) on 31/10/2008 on full payment, the highest priced car in the like segment with condition of high octane petrol usage for extra comfort on road. From day one i have been experiencing that i have been delivered a most defective car unfit and dangerously inefficient on road menacing lives. The service station peoples'(Giriraj Motors, Gurgaon) repeated servicing and assurance of faithful working of the car proved futile. We have twice escaped nearly fatal accidents due to failure of the car's system(Engine Misfiring, Power steering and window Failure, Dashboard and music system problems, Ac malfunction etc). I realized we were driving most dangerously inefficient car skoda fabia on road and the company requires to be restrained from this hazardous inefficient business.
Repeated complaints at its Aurangabad Head Office through email and on telephone failed to remedy the problem. On 12/6/2009 the car being almost in position on road to kill passengers and the public around, the car has been given to the service station of Giriraj Motors at Gurgaon where it is still lying. Although the company in written communication regretted the situation but they are absolutely not in any mood to settle the matter. The attitude is that once the car has been sold and you have taken delivery of it, it is customer's headache.

mahavir auto vishakhapatnam.my vehicle had complaint about poor fuel economy and engine noise, already four services were over (34000kms run).till day my complaint was not rectified.And the people at workshop had a very poor interaction with customers.I dont have hope on these guys at workshop that they can rectify my complaint.Now i think that all my time is waste going to workshop.So i suggest my friends not to go for skoda.

I had purchased a Skoda Superb new model, in the month of March 2009 . From the day of purchase the AC of the car was not cooling . I had sent it to the service station where they recycled the gas . But still the problem persist.

Today I personally went to the Showroom and showed them the problem . Even if the AC is switched on for 20 mins still the person still in the car sweats and there is hardly any difference between the cabin and the outside temperature .

The showroom guys had no answer but, suggest to re send the car to the service station to re check .


I am surprised and throughly disappointed . I thought Skoda make a good car but my impression has Completely changed with the most expensive product available in the country .

Within a few month my car is in service centre 2 times for the same issue.This seems a manufacturing defect as no one is able to rectify the problem . I even overheard a customer like me with the same problem in the Ac in the service centre .

I request you to kindly rectify/ change the car immediately other wise I will be forced to make this issue public in media and take Skoda to consumer court .

Even at the time of sale I was told about few features which are not there in the car. Eg connecting the phone to the car etc., but today I hear that my car is not loaded with it although it is mentioned in the manual and the feature has a provison in the car.

I purchased the Fabia in 2008 and the list of defects is endless. The car met with an accident, the air bag opend and leaked due to which i suffered severe burn. Following the incident, the car was sent to the Continental Auto Service, Sarita Vihar, New Delhi. Since the car has come after repairs, we find the AC is not cooling at all. Few days back the rear left side tyre got locked itself while the car was parked, as sensible person can make out that it is extremely dangerous if the tyre gets locked while driving. the company person came after we called and rectified the problem and on our asking simply said that it can happen anytime and with anyone, it's a normal feature. Since the car has come after repair, the left rear window is not working. The brake discs of the car sometimes rub against each other in such a way that at time the brakes stop working and i have to press the brake quite a few times to stop the car which is extremely risky. The average claimed by the company was 17km per litre whereas it is only giving 10-11 km per litre. Im always stressed while driving that anything might go wrong anytime. I, m extrermely dissapointed with the performance, the car is not even a year old and Skoda has a reputation which is synonomous to quality thats why we prefer it to other automobile companies.
Rahul Gupta
Jain TV

I purchased Skoda Laura in April 2007 but since the car is purchased I had been facing problem in the air conditioner. The car has been sent to their dealer in Ludhiana (Krishna Auto Sales) around 20 times but the problem has not been rectified. Now since the summer has started i.e since Feburary the car has been with the dealer and only came to me for a bare 10-15 days but still no solution has been made.
Enclosed is their record
Please advice.
Thanks & Regards,
Rakesh Nagpal.

I am chetan.B.Owning skoda rider register no is (KA-50 M-7779) model 2006 july. I am the first owner. When we were travelling we heard a sound.Immedately we stopped the vechile and saw the oil was flowing out.Then we called the vinayaka service people and took the vechile.The service people says it is not hit by anything but this is the first time case they have come across and also took some photoghraps.What is seen is there is a manufacturing defect in this Engine which as run 1lakh km and regularservice done without any accidents and maintained well inspite of these the engines as broken outside.usaully a vechile will have a life of 3 lakhs kms.But this vechile as broke down.and the company people said this will cost around Rs 2 lakhs.It who's fault wheather company's or mine? Please give me Justice in this matter.Thank u sir,

I have purchased SKODA FABIA ELEGANCE 1.4 lts. PETROL on OCTOBER 26, 2008 from TORQUE AUTOMOTIVE PVT. LTD., AHMEDABAD.
After purchase, due to winter season, the A.C. was not used in the car. On the arrival of the SUMMER SEASON, A.C. is currently being used. First service was taken on APRIL 25, 2009.

Thereafter, a lot of problems have arisen in the proper functioning of the car.
They are as under-

a.) The car uptil now has run a total 2500 kms. and the Petrol filled is PREMIUM. Average kilometers per liter of petrol with A.C. on is approximately 8 kms./liter only (Less than 280 kms. for 35 lts. of PREMIUM petrol). On advice by the local SKODA dealer, even after shifting to NORMAL UNLEADED Petrol, respite is still not there. It appears to be a case from bad to worse.

b.) With only two people sitting, the pickup of the car is dismal. When three or four passengers are sitting, with A.C. on at fan-speed 3, the car can hardly run. Even at 40 kms./hr. the car has to be run in the third gear. It is only after the speed of 50 kms./hr. that the car runs smoothly, or else it either vibrates or it jerks. The gears are required to be shifted very frequently to maintain the momentum of the car.

c.) At traffic signals, with A.C. on, the car in the first gear takes a few seconds to pick up and gain momentum. In this case, the A.C. of the car has to be switched off.

This is highly irritating and causes impatience. The above problems were drawn to the attention of the LOCAL SKODA DEALER and the car was inspected and rectified as per them on MAY 12, 2009.
Even thereafter, the above problems still remain and cause a lot of disturbance while driving.

It appears, SKODA has introduced a car NOT for the Indian markets, as the car with A.C. on becomes a "HORSE-CART". I strongly call upon the PARENT company, its Indian subsidiary and the local dealer to address the issue, on PRIORITY BASIS, either by solving the problem or refunding the money back.

Formal complaint was lodged on the 19th day of May, 2009. The complaint was acknowledged with TICKET NO. 19E102109 on the same date mentioning WE WILL ADDRESS YOUR CONCERN AT THE EARLIEST. Today is 27th May and nobody from the dealer or the company has bothered to talk or follow-up.

Please Advice on this.

Dear sir,
I have purchased Skoda Fabia since just 10 months. The car has not yet covererd 10, 000 kms & it has started giving problems.
1>The Engine also had given problem and has lead to opening of engine.
2>The power window is not working properly
3>It had been sent for repairing for almost 6-8 times.
4>Really It had given so many problems to me.
Please contact me at [protected]

I have sent my car ( Skoda FABIA MH 05 AJ 9500.) at J.M.D nerul from 05/05/2009 for its repairing of its power window & some other problems. The car has not yet covered 10, 000 km and has been repaired 6-8 times. I am so disappointed now, after sending it in nerul again-&-again. I am so dissatisfied with skoda and its servicing centers.
I am so unhappy that I wanted to sell it. Also suggest me that is their any scheme under which i can sell it to skoda's authorizers & can claim deserving amount. & also state me the exchange scheme under which i can exchange it with new one.
Please contact me [protected]

I HAD PURCHASED A SKODA FABIA 1.2 CLASSIC (PETROL) ON[protected] FROM GIRIRAJ MOTORS PVT LTD (GURGAON).
SKODA GAVE ME 2 YEAR WARRANTY ON MY CAR.
FROM DAY 1, I AM FACING A PROBLEM IN MY CAR AND I HAVE SUBMITTED SO MANY COMPLAINTS ON THEIR WEBSITE (WWW.SKODA-AUTO.CO.IN) BUT THEY HAVE NOT REPLIED TO ANY OF MY MAILS.
PROBLEM IN CAR- THEIR IS A LOT OF NOISE IN MY DASHBOARD .
WHEN I APPROACHED THE SKODA SERVICE STATION THEY SAID THAT THE AIR BLOWING MOTOR WAS NOT WORKING PROPERLY SO THEY TOOK TEN DAYS TIME AND REPLACED IT BUT EVEN AFTER REPLACEMENT THE PROBLEM WAS NOT SOLVED i.e STILL A LOT OF NOISE IS COMING AND NOW I WANT THE COMPANT TO TAKE SOME ACTION AGAINST THIS MATTER SO I MAILED THEM BUT THEY ARE NOT REPLYING BACK AND THE SERVICE STATION PEOPLE ARE ALSO NOT TAKING ANY ACTION NOW.
MY CAR IS STILL UNDER WARRANTY PERIOD BUT THE COMPANY IS NOT TAKING ANY ACTION.
KINDLY HELP

This is the sad story of a disgruntled customer, who has the misfortune to have a Fabia 1, 2 reg. no - TN 09 AX 9740



The issue is threefold – the car has a faulty engine, the service folks cannot report it and cannot sort it out and worst the senior most folks in the organization cannot do anything about it and if they give a guarantee it is of no use. On the roll of (in)fame from Skoda are all these people who gave us lukewarm responses or never responded -

Ramesh, Karthik and Sudhir, Srinivas and Dixit, Nitin and Joseph, Gerald and Borgen K, the MD himself



In the first week of March 2009, the car had excess vibration in the engine when it was idling.On the 4th of March we ent it to serviceing to (Gurudev Motors, Madras).



He had it for 1 month and allowed factory folks to see the car, take photos and do some jugglery that we have no visibility into. No one could find out the problem or have the courtesy to tell us what the issue was, we started doing daily trips and calls and nothing worked. In deparation we called and spoke to customer care and Rahul Kulkarni said in a mail –

“ We would also like to honestly inform you that, even we are surprised by this exceptional concern and therefore have taken up this matter personally to investigate into the cause for immediate resolution. We would like to apprise your good self that our Service Engineer has inspected the vehicle and necessary job work is being carried out under his supervision. It is therefore we submit to you that, you clear all your apprehensions on your concerns, be assured on the Quality of our products and services.”



This standard answer, mind you took almost a WHOLE month to get. You would think that the issue would have been resolved quickly but that was not the case. While we heard nice things, we didn’t get responses to the following questions –



1. what exactly was the problem in the car

2. how you propose to address the problem

3. a clear confirmation that you are not touching/dismantling the engine of the car.

4. why it took 1 month to diagnose the problem in the first place.



Our worry was what if the engine would sieze when we were driving on a highway or something else of a similar nature happen. Not being told the real issue made things worse. Dissatisfied with vague answers and a refusal to change spareparts or the engine( after all this happened within 4000 kms and within 6 months of having bought the car). As you can see, we have patiently waited for more than a month) despite safety being at stake we spoke to Mr. Joseph, Executive Secretary to the Skoda M.D



By now, it was difficult in not having the car and we were tired of trying to find out why there was a delay, we just wanted the car back and since there was a failure of the 3rd cylinder in the cylinder head and opening the cylinder head is as good as opening the engine and we demanded the replacement of a new engine and not just mere replacement of the cylinder head.



By now, it was April and the MD’s secretary forwarded it to "Ramesh, Karthik" <Karthik.[protected]@skoda-auto.co.in>; "Sudhir, Srinivas" <Srinivas.[protected]@skoda-auto.co.in>; "Dixit, Nitin" Nitin.[protected]@skoda-auto.co.in, more new people for us to fight the battle with! Too many cooks spoil the broth, 6 days NO REPONSE!! We wrote a mail and got a “will respond” again from the Secretary and not the Service dept guys



Finally we got the car back after the 7th of April with no assurances for what was done and a vague commitment that it will not happen again. For what it’s worth the problem repeated, and on 14th of April the car went back to service for the same problem! We have a few more issues now, engine shuts off more often, the engine is sluggish and has lower power and of course the vibration is still there, what did SKODA do?



Moral of the story – Skoda’s customer service sucks and I am happy to have dissuaded 6 friends from choosing a Skoda and choosing a Honda City instead!

We have pruchased a skoda laura a/t in the month of september 08. Since Jan 09 we have been experiencing a lot of issues with the car from
1. Tyre being replaced
2. Wind screen being replaced (resulting in the dash board to rattle and create a lot of disturbance)
3. Ac vents being replace
4. Ac cooling not evenly distributed.

We have been in touch with the customer service head of Skoda India and in response to our persistance they have given us 2 additional free services. Our request is to increase the warranty of the car for an additional year.

Would like to know as to how do we take this case forward.

The President/Vice President/
Manager (Customer Care)
Skoda Auto India Private Ltd.
Plot No. A-1/1, Shendra
Five Star Industrial Area, MIDC
Aurangabad 431 201

Dear Sirs:

We purchased SKODA LAURA. Feb 2006 I am suffering from a problem of an Air Conditioner Cooling Fault, outside pollution & bad smell comes inside through AC, I had complaint to Skoda Service Centre, in Silver tone motors OKHLA New Delhi over lots of time, but still no one is handling and Now they say that compressor is not working and it needs replacement and the warranty of same is expired and I have to spend 55, 000/- to get it replaced kindly do the needful to save the goodwill of the company and the so called prestigious customer

SIR I HAVE SKODA FABIA PETROL VERSION FROM LAST 1 YEAR AFTER SERVICING TOO MUCH PROBLEM IN MY CAR POOR PICKUP NOISE PROBLEM POOR BALANCING SIR I WANT TOO RETURN MY CAR

I have a Octavia no. RJ -14 CD 2949.
My AC is not working despite sending the car to your garage for three times (SAGA automotives, Jaipur, Rajasthan)

The problem started about a month and a half back. Then they changed some AC coil to mend the problem. That was also a horrifying experience for me. I had to wait for almost eight days to get my car in working condition just for the non availability of some spare part in the garage. the dealer here was totally non cooperative. I had to personally talk on phone to your North region head and to your helpline nos. to get my car repaired within the days I mentioned earlier. Though the coil was in warranty period but I had to pay for the AC gas and labour etc, around Rs 3000/-, for not my fault.
(Date 9/3/2009 Job card no. 4714)

After some days it again started giving the same problem. Again I took the car to garage. Again they took two days. Checked some electricals and returned it back.
(Date3/4/2009 Bill No. 0029)

Again after three days the same problem recurred. Again they kept the car in garage for two days. This time they couldn’t even detect the problem and returned the car to me saying that the car has no problem at all and it is working perfectly even before I left it to their garage. I was told in a manner that I am a fool and it is only my notion that the car has some problem. I am a graduate engineer and a builder. Am I so stupid that I will leave the car in garage for so long periods and pay for hire taxi to do my day to day work. Did I buy such a reputed and expensive car to be treated like a fool, face humiliation from the dealer staff and suffer.
(Date 7/4/2009 Job card no. 5200)

Ok. I took myself as a fool and kept the car in the same condition running for four more days. Then on 13/4/2009 at around 13:00 hrs I talked to Mr. Chaku (GM, SAGA automotives) about the matter. He said that he will revert back after ten minutes. He didn’t reply. Again I talked to him at around 14:00 hrs. He didn’t replied to the call. Again I called him at 15:00 hrs. This time he gave me a phone no ([protected]) saying that they are unable to solve my problem and I should talk on the phone number myself. This person is not responding at all. He only gave me a SMS writing that he will call me back. Now I cannot bear the heat and humiliation anymore. I even had a heatstroke due to high temperature in the car and had to be admitted in hospital. You know it has started crossing 42 degree celcius here in Rajasthan. So I talked to the dealer again. Now they are again asking for minimum three days to solve the problem.

Now would you please explain the above events to me and also why I should bear the cost of hiring pay taxi, face humiliation, discomfort, loss of my precious working hours and mental agony.

Tomorrow I am taking the car again to the garage. As I have lost all faith in your dealer here, may I expect that some one from your side will interfere in the matter and solve the problem once and for all. I even doubt that the coil which was replaced in the first instance was even required to be done, and even if that, then was it done genuinely.


(Bhagirath Agarwal)
phone no [protected]
India

I bought a Skoda Fabia top end (Diesel) car on 28th Mar 08.
- First, I got a USED car - already run for 118 kms while delivered to me, without any plastic covers on seats and some scratches on right top of the car body
- Had a problem with auto lock
- Reverse sensor was not working
- Seat belt indicator not working (and still does not work - this is a feature as per Skoda representatives)
- Wheel alignment off the track completely

Unfortunately, this was a company provided car, I could check the car and these defects only after getting the delivery.

After much follow up, complaints and escalations for close to a month and half, some problems were rectified (like the wheel alignment, autolocking and reverse sensor related). There was absolutely no orientation towards customer service by anyone within the Skoda systems related to my complaints and I gave up.
Since this was a company leased car, the only option I had was to use it as less as possible and use my other personal car. So, my car ran ONLY 5223 kms as I type this complaint (till 13 March 09) in the last one year.
Strangely, I observed two more peculiar problems as below during the last couple of months, for which Skoda says, there is no solution and we, customers have to LIVE WITH IT.
- One, related to breaking (breaks dont function, if you apply breaks suddenly in a jump or a speed breaker)
- Second, related to auto-locking. Once the car gets locked automatically at a speed of 20kms/hr, the boot gets locked too. However, after stopping the car and unlocking the locks using key or unlocking button inside the car, boot does not get unlocked unless and until any of the 4 doors is opened. There is an unlock key for boot, but it does not function and Skoda representatives are "SURPRISED" to see this problem. The problem for me with this is, every day while entering my office building or at any malls, I have to open the door if I need to get the boot checked for security reasons. Surprisingly, without starting the car, all the locking and unlocking keys work very well. Then what is the use of this unlocking option?

I am sick of the defects in the car and the incompetency of Service staff of Skoda. Is there anyone listening to my problem? Just to inform, I paid Rs 7553/- during the "FIRST FREE" service just a day ago even if the problems reported have not been solved.. Is the free service chargeable, even for wheel alignment and labour?? I have all the bills, job sheets (5 of them so far) and the history of complaints till date.
Lastly and most importantly, if I get to meet with an accident due to the break problem of the car, who is responsible?? Should I risk my life or not use the car due to this problem??

I am looking for someone to help me.

Regards,
Sreevathsa

Since the date of purchase the AC barely gives the needed tempretaure.
i appraoched the service station, Torque, which was new @ that time and they took the vehicle to the already well equipped autorised station at baroda and after four days the vehicle was returned with a request that it would need more evaluation.
no response after that is there.
every quarter i renew my reqeust but no response is there. time is killed and warranty is expired. the reqeust is now heeded by saying you need to replace the compressor and as no warranty is there you have to pay. i asked for details of work carried out in baroda station while warranty was on but evasive replies are given saying the software is changed.. no old data is available..etc.
due to paucity of time and having trust on there word that they are trying to resolve my warranty expired. though they admit that all lauras have the problem with compressor still they are behaving in a manner which is causing tremendous harrasment.

Dear Mr. Thomas Kuehl, ŠkodaIndia, Mr.Reinhard Jung, Mr. Fred Kappler, Mr. Horst Muehl, Mr. Eckhard Scholz,

THE DIRCOR'S OF SKODA'S C Z. Dipl.-Ing. Reinhard Jung, Klaus Dierkes, Dipl. Ökonom Fred Kappler, Dipl.-Ing. Holger Kintscher, Horst Mühl, Dr.-Ing. Eckhard Scholz





I regret with disappointment having to write this mail to you. I have been a faithful customer of SKODA since the past five years.



In the last five years I have purchased and used four SKODA cars and recently was in the process of buying the Top of the Shelf model Laura. Incidentally this would have been the third Laura car and the 4th SKODA car in this short period.



However recent experience with your dealer here at Jodhpur has left me with no choice but to forget SKODA for ever.



I am taking a very serious view at my end regarding the entire situation created by SKODA INDIA through your dealer in Jodhpur. His behaviour is very arrogant/unethical and malefic while dealing with me and other customers.



1. I purchased Laura on 10.08.2008 vide bill number JLPL0054

2. I deposited advance for the Fabia for my daughter by Cheque. (Details enclosed)



Paid By Ram Aart - 02.09.08 196885.00

Paid By Swati Potalia - 23.10.08 200000.00

CN . 849580 KBL

CN. 849582 KBL - 19.12.08 100000.00

CN. 849583 KBL - 18.12.08 100000.00



Tatal - 596885.00



3. From the date I deposited the money till to date he is not returning the money nor is he clarifying regarding giving the Fabia to me.

4. Because of his irresponsible behaviour my daughter and I refused to buy Fabia and wanted my money back which I had paid as advance. This tremendous misbehavior and irresponsible attitude of your dealer towards me has compelled me to arrive at this decision that I will never use Skoda brand in my lifetime again. Please come and take the Laura back from me.

5. I have been requesting since last three and half month to him to pay the due amount deposited as advance. But he refused and gave me reasons that Company has no policy to return the advance amount.

6. I had an Octavia car previously with me which met with an accident on 10th August, 2008 in Jodhpur. I was fortunate that I and my family were in a Skoda car. After major accident, because of the quality of Skoda we were saved. It is not first time such an incident has happened. Being the safest vehicle I have come across in my life I purchased a Skoda Laura at the same date from your dealer, vide invoice no. JCPL 0054, engine number BJB 207307 and Chassis Number TNBBSD 1228A151872.

7. This new Laura again met with an accident on 2nd October, 2008 so I gave the car to the dealer for repairing.

8. Since the 2nd October to 12th February, 2009 I was chasing him to give back my two cars, the Laura and one old white Octavia as well as the money which I had paid as advance for the Fabia. He has been refusing to return both my car as well as my money.

9. He is always claiming that he does not have the spares to repair my cars and the Company policy was that we pay advance for the spares which have to be purchased. I so also gave him advance Cheque for the spares. Then he compelled me to buy the Fabia or he would not refund my cars or refund my money back, since this was also the Company policy.

10. As I belong to the backward community from Rajasthan and belonging to Barmer

I took his words to be true. I was betrayed and punished by your dealer although I have not committed any mistake. Please solve my problem.









Why am not getting my money back?
Why am not being given back my Old Octavia car (white colored)?
Why was my Laura kept there for four and half months?
Why was my Laura car used by your dealer to the extent of more than 3000 kilometers?
Please tell me why should I now use or buy your products? This major loss of reputation and financial situation has dragged me to depression. I have been under serious medication and am being treated by Dr. Anil Vyas


Till such time you will not solve my problems, I am not going to use the Laura which was given back to me at your dealers’ mercy.



Some of my friends also tried to settle this matter with your dealer but he refused on the same grounds of the matter being a Company policy and that only the Company can resolve the matter.



My dear sirs, this is not a general complaint of your dealer but this is a question of somebody’s dignity, self respect and social reputation which has been ruined by your dealer, which makes you equally accountable in this entire matter.



Looking forward to your urgent attention and action,



Yours truly,





M. R. Potalia


Town Aart

62-63, Udyog Nagar, II Phase Basni

Jodhpur 342005 INDIA

Tel.[protected], 2742077

Fax.[protected]

Mobile-0091 [protected], [protected]

www.mabrosgroup.com

www.townartexport.com

[protected]@townartexport.com

[protected]@gmail.com

MSN: [protected]@hotmail.com