[Resolved] Mahindra & Mahindra — Non Cooperation | |||
Sir, I had purchased a mahindra xylo E8 from P P Automotive Karnal(Haryana) in Oct.2009.I belongs to Hisar District.On 24th May10 the sluff wire was fired.then i gone to Supreme Automobile Hisar for Repairing sluff wire But they responed that i have to pay money of Rs.1000 for that because i have purchase Xylo from Karnal.At that time i was agree to pay 1000 rs. because o[censored]rgency.but after 3 hours they are asking for 5000 rs for that work.Then i talk to Service Manager Of Hisar Area.but i Didnt get right responce.then i talk to Mr. Raghav Mob No.[protected](Area Manager).He ensure me to pay only 1000 rs. rest amount Bear By company side.When i go to Supreme AutoMobiles to Confirm The Status then they ask me confirmation with mr Raghav.but he didnt pick my phonecall.at last i paid 4422 rs to repair my Xylo.i am very disappointed with the behave of company Employees and After Sale Service.i also talk to customer care but i didnt get any right responce from there side also. So please help in taking this matter to the highest authority. Xylo Details : Chasis No.MAIYA2BVN92H11072 Engine No.BV94G54464 regards! Rakesh Kumar Garg [protected] [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
I brought a Mahindra Xylo E8 in South Africa. This vehicle is less than 6 months old and has less than 10 000km on the clock.It has had so many problems that I have begun to lose count. All the door rubbers had to be replaces. The direction compass does not work and nobody has any idea of how to fix this problem. The rear windscreen wiper started working on it's own. After checking it out there was a loose wire, which has now been repaired. NOW the compressor has gone in the air conditioner for the 2nd time. I can not believe that such a vehicle can have so many problems in such a short space of time. I am now sitting without a vehicle and am told that they are awaiting shipment of parts. Apparently the container is first filled and then shipped so it can take anything from 0 - 3 months before the ship the parts. I am astounded that such a reputable company can behave in such a manor... and there is just no answer. NOBODY knows who is responsible for all the problems. A person is just told "sorry we are still awaiting parts". i would expect that in todays global village that we live in that parts could be sent across immediatley to keep tha name and the faith of the brand. I am VERY sorry that i ever brought this make and i was warned of Mahindra dealers not keeping their word.
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Mahindra Towers, Media Cube, G.M. Bhosale Marg, Worli, Mumbai, Maharashtra, India - 400018
We are very sorry to hear about your experience. I've forwarded your concern to our customer care department. Note that for any queries or feedback in the future you can always also call us at the Xyloline –[protected]. We also offer 24x7 on-road assistance for the Xylo on[protected]*
Our mailing address: Mahindra & Mahindra Ltd., Automotive Sector, Road No. 13, Worli, Mumbai : 400 018.
Thanks,
Mahindra Online Admin
*Toll Free number is accessible from MTNL, Garuda and BSNL phone.