Mahindra And Mahindra Complaints & Reviews

Sir,

Me Nalin Katare Sagar (M.P.) aap ke dealer Star Auto Mobile's Sagar M.P. ke pass Date 28/01/10 ko aap ke product Bolero SLX ki jaankari lene ke liye gaya tha us samay meri mulakat gate keeper se hui waha pe koi bhi employ nahi tha or na koi baat karne ko taiyar tha.
Mr. Parihar se fone par baat karne par unhone poor language ka use kiya or mujhse kaha gaya ki koi mahindra me booking nahi...

DATE :[protected].


NITESH J. BHANSALI
202,ASHTAPAD APPARTMENT,
NR.KACHHI BHAVAN,PALDI,
AHMEDABAD.
(O) [protected]
(M) [protected]

TO,
THE CUSTOMER CARE MANAGER,
MAHINDRA & MAHINDRA LTD.


DEAR...

i booked the bolero SLX on 8th october, but still i not get my car,i go many times in the showroom and they are telling that there is no production because there is strike in the company ,so car is not coming ,every day they are excusing and today again i go telling that car not coming from company,they telling that your delivery is now on january.they not understand customer problem.
bank installment and interest is going on but they not caring about this.

they are not given actual reason about the bolero slx and always giving pending reson.

plz help me to get this car as soon as possible.

Subject : XYLO Manufacturing Defects
VEHICLE NO :KL 21 B 2367

I was the first person who purchased Xylo with taxi permit through your Trivandrum agents. From the second week onwards we are facing too much problems with your vehicle.

• Initially one tyre got bursted while we were driving through NH and we informed this issue to sales rep Mr. Mujeeb- at Tvm division – Mob: [protected] he told that the tyre should be sent to Bombay for diagnosing the actual problem. So as avoid huge delay I repaired and kept that as reserve tyre. ( Please look into this matter seriously)
• Second issue was that water was getting inside rear indicator- that problem was solved by your tvm agents
• Third issue was there was having some problems with alternator belt, when we gone for first service we informed this matter now almost 10000/- kms is over. Whenever I asked them whether the belt arrived or not? Again they will give me answer within 7 days. If I use some local belts your company won’t give me any warranty arises due to this. Due to this belt is not yet changed. Even I made meeting with tvm service manager Mr. Manoj he told that belt arrived but I couldn’t find belt till now. He informed me to run this vehicle with the old belt and no problem will happen-
• Finally now the problem is with oil leakage in axils. Now your agents asking me minimum 20 – 25 days to get this problem solved. I am totally in debt and I can’t repay the loan due to service problems. I am unable to book long trips due to vehicle problems. If my vehicle runs as taxi then only I am able to repay the loan. Since from the date of purchase I could run my vehicle only for 30 days and still the vehicle is inside the service division of mahindra at Trivandrum.

Please look into the matter seriously and if there is any serious manufacturing defects, please rectify and pay us the compensation as we couldn’t run this vehicle as taxi for long time. Further you may kindly instruct your agents at trivandrum don’t make the customers unnecessary troubles without supporting with spare parts.


With thanks & regards



Shibili
Mob: [protected]

i bought my mahindra xylo from sridurga motors(new delhi) DL4C NB3875 .
my complaints are blew.
1 gate fittings are not properly fit and sounds too much.
2 seats are sounds like hell.
3 fuel tank button from steering is not working.
4 cars wheels is just finished.its running to left side.
5 head light is not working.
i had complaint to my mahindra dealer(sridurga mators) so many times now.no body replyed yet.i had called to so many persons in sridurga motors.i just want to convey this masssage i have used maruti swift and ford fiesta and they give me very good service,i used mahindras cars 1st time and its worst experience.i[censored] cant give a good service to owners why u selling them.
with this i am hoping some 1 reply soon from mahindra.MAHESH KR PRASAD [protected]

Sir ,

I have bought my Xylo E4 variant on 26th june 2009 from India garage and have done 10800 KMs so far , I am facing the following issues with my car and have reported the same to the service engineers at VST motors, Vellacherry , chennai but none of the issue was fixed properly.
1. Black carbon being emitted from both the front wheels
2.Too much of noise from the middle row seat while traveling, I was informed by the service personnel of VST chennai that they have done whatever they could do to eliminate the noise and was not able to seize the sound and they are facing simillar problem with some of other xylos also and mahindra is yet to come up with an sollution for the annoying door and seat rattling.
3.One of the rear tyre was making noise and at times jammed when i was applying breakes , while the other tyres were rotating. I took my vehicle to VST motors again they charged 207 rupees for cleaning the break pads but to my shock the problem was not rectified at all they took one more day to fix the problem but now I feel that the breaks are in adequate to control the vehicle.I am very curious to know whether any one at VST/Mahindra tests the vehicle once the problem is fixed.

I am very much worried about my decission of bying an Xylo because of the number of issues that I am facing with the car and the inability of the authorised service station of Mahindra to eliminate the problems. Please do the needfull.
Vehicle Details:
Chasis number :MA1YA2BVN92D31237
Engine number :BV94D44008

on 3 oct 2009 i drop my vehicle scorpio reg. no. DL4C NB 2088 to the Sri Durga automobiles which is at moti nagar in New Delhi. there was just a small noise coming out from the vehicle for which i dropped it and the service adviser who attened me says this is the noise of car fan belt and it will be repaired with very low cost. but the noise was coming from the clutch part of the vehicle which i show him then he says that it will be repaired also i asked him that my vehicle is warranty and please do take care that work is done according to it. after 2 hrs when i reached my home back a phone call from the sri durga workshop department has come and the person calling says that your clutch overhall ho to be done which will cost around 10000rs and also if do not repaired my vehicle then its clutch will be seized. then i asked him to repair it after it also says that your car sevrice also due so we are also srevicing your vehicle i said ok. then after 2 days on 5 oct 2009 when i reached there they told me to pay the bill of rs 19164.00 when i asked them about the proper details they just asid all the work has done as per requirement but the dont explained me anything after it when i asked them for the testdrive of my vehicle they it is ready and you just pay the bill and can take it home. when i forced him for testdrive he taken me to my car and when i started my car it was not starting for which he said that you car battrey has been down then by connecting another battery they strarted my vehicle and said your baterry will charged within some hrs and deliverd me the defective vehicle. on the same day when i was going out and started my vehicle it has the same problem and i called the sri durga asst.workshop manager mr. manu who said to me that tommorow our machanic will come to you home and repair the vehicle. next day after i called them many times the parson comes to my home and said that you have to take the vehicle to the workshop for checking up the problem where they told me that your car battery is down and it has to be changed. i asked them its your fault because this problem has arised from your side then the senior workshop manager k.k. chauhan strated argument with me and says you have to pay for you battery . then they another bill of rs 5274.00 made and forced me to pay it. also none of my any old part of the vehicle hanede over to me neither they were able to explain any of the expense.
It is my pleased request to the above concerend authorities to look into the matter and contact me as soon as possible.

Sir,

I had purchased a mahindra xylo E8 , from day one both front discs are emiiting a black carbon like residue which accumulates on the wheels, also when you hit the brake it produces such a loud screech which is unbearable. The clutch is so hard that after driving for 50 kms only u feel so tired. We had reported all these problems to M/s Koncept AutoMobiles from 1st service onwards but nothing was done, finally we had lodged a complaint on Mahindra customer care and Mr.Vivek Dixit from mahindra contacted us, but he also did not rectify the issue citing that the brake pads had worn out and we will have to pay for there replacement.

My care has just run 17000kms and they say that the brake pads have to be replaced. I am really dissapointed with the xylo and so called mahindra customer care.
So please help in taking this matter to the highest authority.

Xylo Details :

Chasis No.92A11183
Engine No.BV84M72255

regards!

Vijay Kapur

Actually we were supposed to buy Innova but due to the cost and maintenace we had booked xylo E2 at GOA DPC MOTORS in the last month ,the payment of Rs.3 laks as for the down payment and also for the booking was deposited in their GOA OFFICE,DPC MOTORS,but till date we had not recieved the car.After complainting in thier main Head office Mumbai ,on one is botther in looking into the matter and neither the Branch MAnager of GOA SHOWROOM ,even they are not wiling to answers.

we had not expected these from Mahindra ....



vikram

M&M have advertised the availability of an extended warranty called Scorpio Shield for its
customers to avail. The small sum of 30,000 is by no means a small one, one that could
have been used wisely elsewhere.

when I tried to make a claim on utlitising the extended warranty scheme (car # KA 01 MC 1740, Service center, Sireesh Auto, Hosur road, Bangalore), my service center clearly indicated that the M&M records do not indicate the existence of the same and hence would not be able to process a bill against the extended warranty.

This has enraged and embarrassed me no end, I have written to M&M on the 3rd of September, with a reply from their customer care department on same day that my complaint will indeed be addressed. Till date there is no response and I am now convinced that M&M are getting away with many such instances as well.

Please help

rgds
Gopal

hello,
We have taken of the new mahindra xylo ,on the first service itself we noticed some problems, we mention it to the service manager but they cannot clear them .
they are unknown abt that problems.
problems are
1, joint sound now the sound is increasing,
2,fanbelt sound
3,front bonnet vibration
4, one more sound coming frm both sides of the body but we cannot identify wer the sound comes

in the service centre ther mahindra helpline scorpio vehicle hit on our vehicle mirror and scratched it and back right side wheel cap also scracthed they told we will
will replace it on the next service . we have taken the second service but all the problem still persist. we have email to coustomer care of mahindra [protected]@mahindra.com but they didnt reply at all. hope a better reply

VEHICLE NO.. KL-13-T-3873
MODEL ..... uch2bmra7r111rt
ENGINE NO...BV94D42451
CHASIS NO....MA1YA2BVN92D28013
KEY NO1 ......20/04/2009
NVAR ID ......EKM024293
First & second service we taken from kozhikode ,T V Sundaram Iyengar & Sons Limited ,

regards,
ROJIL V RAJ
VIKAS BHAVAN ,VALIYANNUR,
P.O. VARAM.
KANNUR, KERALA

my name is shambhu kumar. i bought new scorpio model SLE in the month of november 2008 a seven months ago from NEXGEN dealership Ranchi.few days back i encountered a problem in vehicle and vehicle was stopped on road in night .next day it was brought into mahindra service centre where it was found that clutch plate were worn out badly, pressure plate and bearing were also suffered.all three parts were replaced and i paid rs 8000/ as they didnt considered in warrenty claim although i tried to convince them.it was great surprise for me of happening such thing for new vehicle .total run by vehicle is 10500.
fyi it was handled by experienced driver having experience of 15 yrs of driving such type of vehicle and i m sure vehicle was taken care good.i can sure the only reason could be bad material used in clutch assembly or old part had been put before delivery.being a new vehicle and distance run only indicates wrong parts have been used in vehicle.and i hold full responsible to mahindra &mahindra motors for putting me such a trouble and expenses occured by me and request to take a action in my case and reimburse my amount.

When I went to take my 2nd cylinder the Distributor add over 1000 Rs. Grossaries. It is not really nead to me. On my query they told that the BPCL Supplying these products & without these BPCL is not providing the 2nd cylinder connection.May I know why these is a Compulsory metter? Why BPCL exploting the customers against customer will ?

My request to all Customer of Bharat Gas please stand against these type of Forceful matter.

Mahindra & Mahindra Ltd. Area Office, Bhuwanashwer had booked a parcel for Mahindra Defence Systems, New Delhi on 11th July 2009 through DTDC vide Docket No. K34852488 but till datei.e. 19th Aug. 2009, the packet containing doucuments had not been delivered to Delhi office. Multiple complaints have been lodged with all concerned officials namely Mr. Kamal Rawat, Branch Mamnger, Tel.[protected], Mr. Vikram Kothari, G.M.Mob. [protected] and customer care of DTDC but all in vain. Till date neither the packet has been delivered nor any response has been given to us. The extreemly poor service and highly non cooperative behaviour from DTDC has caused a huge loss by not getteing the doucuments in time . We are planning to lodge l formal complaint with Consumer Forum for non delivery of packet resulting huge loss to us.
Arun Pathak Dy. General Mnager- Marketing
Mahindra Defence Systems,
2 A Bhikaji Cama Place,
New Delhi-110066
Mob. [protected]

Not receiving any information on the subject matter .
I am continuously following up with RPFC Mumbai for transfer of my FPS details to RPFC faridabad, even RPFC faridabd has written letter to them . I have mailed to
ro.[protected]@epfindia.gov.in
and
acc.[protected]@epfindia.gov.in - on 17.06.09 and then again 26.06.09

Faxed the letter of RPFC Faridabad to Bandra office to Mr.P.M.Methew and Mr.Mukesh Kumar ( on fax number[protected] and[protected] respectively on 26.06.09 )

Mailed the information on EPF site with ref number CEPFO/E/ 2009/ 07484.

Today called up Both Kandivili and Bandra RPFC office and they advised to contact the Pension fund office. No one responding there now .

Pl help : My FPS number is : MH/ 7878 / 13665

Arvind Kumar

Dear sir,
I saw a message in my mobile no.[protected] on 05th, June, 2009.that message is"congratulations!!! you have won GBP 250, 000.00 in 2009 shell international mobile draw, to claim yourprize E-mail:[protected]@live.com,
sir please tell me the process, how and from where can i get money?
and send your contact mobile number to my mobile no.[protected].

Sirs,

My Name is Sreekumar Kurup, employed in Dubai for an international
Media Network. Recently I bought a Xylo E8, from TVS Showroom
Alappuzha(Kerala) on 23rd May.

It was a very unforgetable experiance from the Alleppy showroom when I
went with my family to take delivery of the car, may be I am little
greedy in geting a complementary approach from your staff there,
instead...

sir, we have purchased one mahindra & mahindra generator from m/s agarwal & associate engineers, kanpur on date 20 june 2008 for the Rs. 2, 72, 480.00 but we regret to make the complaint of local service provider m/s G-Link Enterprises, Kanpur that he is continuosly trying to make us fool by his miss guiding statements.
We have made complaints many times to this service provider but he use to send a service engineer only but no any action being taken till date. Despite of written statement by their service engineers ( we have all the copy of the same complaints sheets) he is not solving our problem. The details of product is written below:
Mahindra & Mahindra Make D.G.Set Fitted with Enginer Model 4335 H.P. At 1500 R.P.M. Four Cylinders Water Cooled Battery Start Diesel Engine Fitted with 25 K.V.A. 3 phase Attematpr Including All Accessories .
Sir, Kindly Do some needfull and if any further querry from your side in this connection, please contact us at our web site zeal_foods.[protected]@yahoo.co.in.
With regards,
for zeal foods & beverages,
manoj

Dear Reader,

I had bought a Brand new ( as claimed by Mahindra and the dealer ) Scorpio last year, the product was full of defect the milage never jumpe 6 kmpl, after running for 6K km the suspension bush got torned while driving in delhi, the engine used to get heated up and A/c get frequently tripped.
the horror came when i went in for fitting of the speaker, i found that there were holes drilled at the back door and there was already bents made to accomodate the the 9; speakers. this not standard. the dealer Koncept Automobile says they not done, Mahindra keeps mum on this issue as per them the car was shipped from the plant without being used .

I have clear cut proof that this company is not worthy of giving customer a genuine new product, so be carefull when you buy any of the Mahindra product.

Till date the vehicle suffers from multiple problem, coz of reasons either Mahindra shipped a used vehcile or Quality of the product is too pathatic.

I once again caution you not buy this fake product, i have been cheated, don’t get cheated.save your money look for any other option but not Mahindra & Mahindra’s Product line they are a Phoney company.

Regards

Ronik
([protected]

Dear Sir,

It has been exactly eleven days since I gave a complaint to you regarding catching of fire by my M & M Scorpio LXM Reg No UP 80 BD 1275, Chasis No. MAITB2BSC82E79576, Engine No.BS84E30795 Purchase dt 9/10/09.
When I did not get any response from you or your Authorised dealer M/s Atmaram Auto Enterprises, Agra, I contacted them over telephone on 23rd May 09 to know the fate of my vehicle lying with them &the status of my complaint.I was informed that the Service Engineer of the company will visit the dealership on 27th May 09.I requested them to call me over telephone as soon as he visits & not to conduct any investigation or repair works in my absence.After some time I received a call & the person identified himself as Mr. Amitabh Nautial, the Service Engineer of the company.I repeated the same request to him also.
When I did not get any call on 27th May I visited the Agra dealership on 28th May 2009 & met Mr.Anil Dudhewala the owner of the dealership. He informed me that Mr. Nautial visited his dealership on 27th as per schedule & the repairwork in my vehicle has been completed in my absence.On informing him that repair work should have been completed in my presence he replied that as I was out of station hence they did the job on getting my concurrence over telephone, which was a blatant lie.
From this it is clear that your company & the dealer is not interested in solving my complaint & are even not showing basic courtsy to its customers of even responding to their queries. You are trying to hide some design faults & endangering the life & property of customers.All this comes under the definition of deficiency in customer service under customer protection act. Hence I would like to give final notice to you that if withen three days of this mail my vehicle is not replaced & suitable compensation is not given to me for the hardship I am facing & mental trauma I have suffered, I will be forced to file a case in the competent forum for redress of my grievance. Also as I understand that the said model has some design fault hence I am starting a blog through which customers who have faced similar problems will be invited so that all o[censored]s can fight collectively against the dangerous game your company is playing by endangering the life of its customers.
Also I will seek the help of consumer protection NGO's & organisations so that maximum coverage can be given through print & electronic media so that your company is forced to pull back the faulty model before any more lives are endangered.

Regards
Rajesh Bhasin
Raj Tractors
G.T. Road
ETAH-207001 (U.P.)
Tel.[protected]


ote: Forwarded message attached
-- Original Message --
From: "vijay rajbansh"
To:
Subject: FIRE IN SCORPIO ON ROAD
Dear Sir,

We are a business group having dealerships of TAFE tractors in Distts. of Agra, Etah & Firozabad in UP. Moreover we are also the authorised dealers of Honda Motorcycle & Scooter India Pvt Ltd in Etah & Firozabad Districts.

At present we own the following vehicles of your company for personal & official use.
1. Mahindra Armada Model 2007 Reg No. UP 80 M 1711
2. Mahindra Utiliti Model 2009 Reg. No UP 80 S 9611
3. Mahindra Bolero DI Sports Model 2007 Reg No UP 82 J 8580
4. Mahindra Scorpio M2 DI Model 2007 Reg No UP 83 M 4101
5. Mahindra Scorpio Crde Model Oct 2008 Reg No UP 80 BD 1275

A couple of days back our Scorpio Crde vehicle while on the HighWay No 2, near Etmadpur, suddenly emitting irregular noise accompanied with smoke. On stopping & opening the bonnet heavy smoke with fire was observed in the engine.The fire was doused with mud & water. The vehicle was towed to your local dealers at Agra, M/s Atmaram. We were informed that the intake pipe of the air induction system had broken off & due to friction & some other reasons it had caught fire.

We had been purchasing your vehicles for the last few years, believing that a reputed company like yours, must be keeping the safety of its customers as top priority. But we were shocked to find another customer in the above dealership who had faced the same problem. This reflects very poorly on the functioning of your company & the weightage you give to customer safety.

We request you to depute your HO Service personnel to inspect & attend our vehicle on priority basis. Further we request you to give to us in writing the exact cause of this accident & also the recourse to the passenger, in case the same problem occurs in our other vehicles and the electrical malfunction due to fire.In the interim we have started keeping a hammer to break open the windscreen as a precautionary measure.

We request you to treat this matter as extremely urgent.

Regards
Rajesh Bhasin
C-45, Kamla Nagar, AGRA
Tel. [protected]