Mahindra And Mahindra Complaints & Reviews

since very first day taking delivery of Mahindra Quanto C-4 version fuel tank opener,indicator,micro hybrid and watch is not working properly & after making complaint the dealer of the company V.C MOTORS KANPUR opened the back side and dash board fully of my car and dash board was broken while opening and intimated me that the entire defect removed by the company dealer & the same complaint made over phone to your mumbai and luknow offices but after few day when ii was returning back from Delhi i.e. 0n[protected] near to sikhobad check light start blinking & the same moment we made complaint over phone to V.C.Motor kanpur & they told me to approach to mahindra dealer at ETAWAH after approaching to etawah dealer they did something & tell me regarding defect in the inter cooler/coolent & this all things can be verified by my customer I D .today it is seen that micro hybrid is not working again we approach to dealer.
Sir, we purchased the First car in kanpur city but sorry to inform you that inspite of my mental peace we are facing problems regularly It is therefore requested to change my car without any further delay

sir my name is harjot singh i'm from kapurthala i have booked a car mahindra xuv 500 model w6 ..(jalandhar Raga moters) .....he give me a time for 2 nd half months and approx 3 months .................but he nt follow this condetion sir main 40 thousand rupees bokking kye be dye chukka ho par vo meri baat nai sunn raye or bol rahye hain ki app kyo car agle month malegiiii mujje sir jye car urgent chaiyee thiiiiii mujje jye car sis kyo gift karni thiii oss ki marriage pye ,,,,,,,,,,,agar pahele bol dette ki 4 ja 5 month lagge gye.......sir main bhut pareshan hoo............plzhelp me
mobile no[protected]..........................

Dear Sir,


I bought Mahindra XYLO E4(MH14 CS 2332) in Dec 2009 , Company has fitted Parking sensor and integrated music system as available in E8 for which I have paid extra. I am writing this email just to bring to your notice that I am very disappointed with the service provided for Mahindra XYLO from a company authorized service center - Global Gallerie Motors Pvt. Ltd. Thane.

There are some issues in particular that I would like to elaborate:

I gave my car for servicing to Global Gallerie Motors Pvt. Ltd. Thane on 10/10/2012. I had interacted with Mr. Ankush Chitte from Global Gallerie for the servicing which firstly was disappointing. He was very rude and I didn’t expect such behavior from company authorized service provider.

He told me that they need to change Diesel Filter and the cost for it would be Rs. 2200/-. The Diesel filter had been changed in my previous service and I was charged Rs. 1517 /- in Sept 2011. So does this mean that there is a 50% increase in the price of Diesel Filter. Please let me know if I am wrong.

I informed them that I needed to replace the battery in XYLO, the MRP for EXIDE EXPRESS 65Amp battery which comes with the XYLO from Exide Dealers is Rs. 5700/-. The amount they told me they would charge for replacing the battery is around Rs. 7500- with bill and Rs. 6700/- without bill, which is way above the MRP. This is atrocious and appalling.

We give our cars in service station in case of repairs or for maintenance, but in my case my car was damaged during service. The parking sensor was working perfectly fine when the car handed over to the service station, but the day I went to take the delivery of the car the same stopped functioning. I bought this to their attention, they simply replied “They are not responsible for this”. So I went to ask Mr. Chitte, to which he was totally disinterested. He didn’t even have the courtesy to respond appropriately and was the least concerned. He even told me to repair it from the person who had fitted the parking sensor in the car, even after informing him many times that it is company fitted and that I paid extra for it at the time of purchase of the car. After repeated efforts I lost hope and dissatisfied I left with my XYLO.

Also after every service I receive a feedback call(which I think is a good practice) from the concerned official(who is not my service advisor), but this time after the service I received a call from Mr. Chitte himself and instead of inquiring about how the service was, he abruptly asked whether the car is working fine. My answer to that was a yes and before I could elaborate he disconnected the call which was unexpected. This leads me to think that he called deliberately so that I don’t give a terrible feedback.

This kind of behavior is irresponsible and rude and offensive, this is not what I expect from Mahindra. It is not a free service, I am paying for it and I expect some decency from these service providers and expect my car to be unharmed. Before giving my car to Global Gallerie, I used to send it to G-3 which is worse than Global Gallerie. I am not sure if I will ever be able to trust Mahindra’s service.

I have been an ardent fan of Mahindra, I had a Scorpio before this XYLO and I am in the process of buying an XUV. But these repeated episodes have made me rethink about my decision. We give our cars to company authorized service stations for we believe that they would take special care and show some concern to the buyers. But this attitude of Global Gallerie is shocking and inappropriate.

Being a buyer of Xylo E4, I believe I have my rights to make sure that the quality of the product which I purchased is the best to its value and is maintained at that. So please advice & guide me to conclude the matter amicably.


Please feel free to call me on +91 [protected].

Regards,
Puneet Kakkar.

Hi sir/madam,

I am V.N.Murugan from madurai , tamil nadu , india .

I would like to file a complaint on the service station of mahindra

SUSEE AUTOMOBILES (P) Ltd.,

H4, SIDCO Industrial Estate,
madurai to virudhunagar Highway,
Kappalur, Madurai - 625008
phone: +[protected]
Fax: +[protected]

email : [protected]@suseegroup.com


I have a Mahindra Xylo car which i left at the service center for service on[protected].30 am and got it back on this day[protected] . The car's interior was good and fine when i left the car at the service station but when i went to get back the car from the service center i was shocked on seeing that the car's key open/lock button was damaged and when i looked inside the car's AC knob was broken. It was like my car was serviced by some 6th std school student. How it can be broken at the service station?? there they test my temper by telling that it was already broken.. I have the job sheet which says it was fine when i left the car for service. and also the car was filled with oil. i saw and felt oil everywhere inside the car right from the dash board to the seat . When i asked them for a replace of the key they said i have to order new and also pay for it. i mean how can i pay for what they broke??

i am shortly sending an legal notice to the service station

concerned person of the service center is Mr. Madhu Balan and his contact number is +91- [protected]

thanking you

regards
V.N.Murugan

91 [protected]

[protected]@gmail.com

To,

The Managing Director,
Mahindra and Mahindra,

Sub:- Non Satisfactory performance of XUV 5OO W8

Ref.No. registration No. Invoice No. INV13C00007 Dated 20.04.2012 ENGINEE No.hjc4c23395, Chassis No.MA1YL2HJUC6C80526.

D/Sir,
We are Punjab based civil construction Businessman and having business in Punjab and Himachal Pardesh and since 1989 we have experienced may type of luxury car of Ford, Toyota, Honda, Hyundai and at present we have Fista, Innova , Verna Fluidic. And on the basis of feature clamed by M&M for their XUV 5OO W8 we booked the vehicle and brought the car on 19.04.2012 from RAGA motor, Jalandhar, Punjab vide above ref. invoice No.
Till date the car run approximate 10,000 km’s and during every tour once we have toe the car for sending it to your authorised service station (History of the car maintenance/replacement of parts at your authorised service station is attached). Several of times on complaint to help line they send recovery van at our residence at Gurdaspur in Punjab to toe the car for sending it to the service station for maintenance work.
After full checkup on 22.09.2012 at raga motor, jalandhar I along with my family went to Kullu Manali in Himachal Pardesh approximately 350 Km for from residence and during journey suddenly the car main belt was broken in a hill turning point which may cause to major a accident and we are surprised that before the belt broken the sensors giving alert for low pressure of spare tyre which was absolutely wrong indication. And we call the help line at 1:30 pm and the service persons came to us at 10 pm even the service station was only 90 kms from us and we spend the time in a danger jungle with my family. And after replacement of the belt by your service persons after 60 kms of running the entire engine oil was drained and after filling the oil we visited to your Mandi service station and till date i.e.[protected] the car is at Mandi service station.

It is a very serious matter because in 10,000 kms of running the car started giving such type of major problems which may cause a heavy accident during driving then what we can expect from it in future. Because every time whenever we used this car for going to attend any business meeting or any family function we have to hire taxi as this car started problems in the way to the destination.

We are feeling very uncomfortable with this car due to its very poor performance and we decide to return this car to you with request to return our hard earn money.

Please reply us in seven days from the date of this letter otherwise we will call the media and also go to the Hornab’le Consumer court with this issue.

Regards,

Sarvjit Singh Kahlon

Contact Persons:- 1.Jaswinder Singh[protected]
2. Sarvjit Singh Kahlon- [protected]
Copy to

1.Mahindra & Mahindra Ltd., Chennai.
2. Mahindra & Mahindra Customer Care, Mumbai

I have purchase new Scorpio from Mahindra & Mahindra Ltd in 28.07.2011
in this regard i would like to lodge complaint against manufacturer & dealer with respect to poor response for my vehicle servicing.

I am extremely sorry to say that my Scorpio was held at Bhurawala motors, Himmatnagar from past 15 days as I have given the same for servicing due to sudden vehicle breakdown. I did not get any positive response from the Bhurawala servicing team till date. Whenever I am visiting the servicing station, they say that the servicing will be completed in two days but even after 15 days also I am getting the same response from them and as per my knowledge they might have not diagnosed problem yet. As ours is a seasonal seed business, our filed activities severely impacted and incurring huge losses every day. At this point of time each day field activity is crucial for us otherwise seed quality will be ruined and cannot be compensated any further. to monitor our day to day field activities we are hiring [protected]@ Rs 1500/- per day.

In this juncture i am requesting pehredar team to look in to this issue & resolve the same.


Problem Background:

As I was travelling on Idar-Himmatnagar highway on 7th Septhember there was heavy downpour on way. Suddenly vehicle was struck up while crossing road dip where water is over flowing at 1 feet height and vehicle not started any further. Then I stopped my vehicle and handed over vehicle at Bhurawala Motors, Himmatnagar through toeing.

Vehicle details:

1. Registration # : GJ 9 BA 1791
2. Model :SCORPIO VLX
3. Engine # : HFB4F37316
4. Chassis # : B2F4F37316
5. Organization : MAHALAXMI SEEDS COMPANY, IDAR
6. Mobile# :[protected]

7. Date Of Purchase : 28/07/2012

8. No of Kms Run : 34300 Km.

From

C.Mariappan,
48, Mani Nagar,
NAZARETH 628 617.
Tuticorin Dist.
Tamil Nadu.

To


Dear Sir,
Sub: Logan 1.5 Dle – Car (Sedan) – Service not satisfied & Warranty
Not under-taken – Complaint submitted – Re

This is to inform you that I have purchased your above cited vehicle Regn.No. TN69 AY 4905 – Engine No.D050261 – Chassis No.MAILSRFJHAZL18688 during November 2010, from your Agent, Kodai Automobiles, Tirunelvelli. Now everybody says that it is a failure model. If I would have known this earlier, I would have not purchased this.

Now the vehicle has not completed 2 years and has not run more than 46000 kms. But the present problem is that, it had Clutch Friction problem when my vehicle was running 35396 kms. So I took it to your Trichy Agent, Shiva Automobiles (P) Ltd on 12/04/2012. They attended to it by changing the clutch complete at the cost of Rs.12728/-. I made payment in full. Since then I was not satisfied with this. I find the same problem not rectified. Anyhow I managed for 5 months. Hesitating to take it again to your Trichy Agent, I surrendered my vehicle to your Tirunelvelli Agent on 29th August, 2012 at its mileage reading of 46063. Since the Trichy check-up it has not run more than 10,000 kms. Within a period of 6 months. Now your Tirunelvelli Agent has estimated the works @ Rs.31,000/-. They say that they have to change the Kit-Eng Flywheel and to change the clutch complete again. What is this? - Changing the clutch complete in every 10000 kms. Could not it be covered under warranty? Being failure model I request you to change everything into new free of charge, otherwise I will be caused into heavy loss and damage and I will be constrained to seek remedy through legal means.

I request you to give necessary instructions to your respective agent to attend to the needful free of cost early, since my vehicle is stationed in your service station at Tirunelvelli for the last 10 day. I request you to render justice. Conduct no.[protected]

Thanking you,
yours faithfully,
Nazareth
8/9/2012
C.Mariappan
Encl: Copies of the respective Estimates/invoice

sir.from the very first day my Scorpio EX , PB 11 AZ 3009.is giving me problems,it stopped on the middle of road on the very first day after 32 km with no reason,they changed the piece after a hue and cry.then its dash board lid used to open without any reason,they repaired this after sixth visit,after few days there was creepy sound from the engine,then after keeping the car with them for four days they changed the water body,
now on first service i told them to install an antenna for FM radio, they installed antenna without any wire attached to the stereo and the height is with nuts bolts from the junk.i took all the photographs of the whole episodic, when i noticed the water drops from the roof , i took it to the nearest mechanic and came to know about this blunder,when asked at raj vehicles pvt ltd,they asked me to take the refund.
i purchased this car on 30 April 2012.kindly let me know what to do?
varun malhotra [protected]

Dear Sir,

I have submitted my PF withdrawal forms to my previous company Mahindra & Mahindra logistics Services Ltd and they have sent it to the EPF, Bandra office. Those documents are received by the office on July 4th 2012

It is almost forte four days over, but still the amount is not deposited into my account.

My PF number is: MH/BAN/0125073/000/0001801
Please process my withdrawal application as soon as possible.

Sir,

We have purchased a XYLO OR02BY-2406 from your dealer UTAK AUTOMOBILES, Bhubaneswar dated 23/05/2012

Invoice No: INV13C000341 Chassis Number: B2M48884 Engine Number: JHBHM60756 Serial No: B2M48884 after

delivery we came to know about 4(four) dent on top of the vehicle.

It is already informed to Mahindra & Mahindra (When Mahindra people phoned us within 3 or 4 days from the

Date of purchase).

Few days back, My Ten year old daughter was injured in side the vehicle at night. She told us here is a

piece of glace. Next day we came to know more than hundred of glass pieces are in side of vehicle. We have collected

glass pieces through vacuum cleaner, Colour of dash board look likes ( not like New Vehicle ).

We doubt , dealer has delivered us accidented vehicle to us or most probably, previously it was with

another person. Kindly see the matter directly because we do not have faith on dealer.

Kindly do the needful & oblige.

Thanking you.

Yours faithfully,
For INDUSTRIAL GAS CO., 40/41, NH-5, RASULGARH, BHUBANESWAR – 7501010

Ashok Kumar Bhagat (Mob: [protected] / [protected])

I bought a brand new Mahindra Scorpio EX model on 8th August 2011. From the next day I was getting issues on the vehicle. My vehicle suddenly stops in the middle of the road and doesn’t move an inch. Over three times I had to bring the vehicle home with help of other vehicles. Two times I reported the complaint to my dealer and they get it rectified. On 14th of this month I was travelling with my family and suddenly the vehicle stopped. We escaped from a major accident.
After buying a brand new Mahindra vehicle, I feel cheated by the company. I feel cheated as my expectations got thrashed and the company failed to deliver to normal expectations from such a prestigious brand. I have sustained mental harassment, financial losses and wastage of time. I feel like i have bought a second hand vehicle in pathetic condition. Now I want to get my vehicle replaced or money back with compensation for the mental torture I have gone through. I have decided to take the matter to consumer court if my vehicle is not replaced or refunded.

Details of the vehicle are given below :

Model : Mahindra Scorpio EX 2.5
Vehicle Reg Number : KL 31 C 8862
Engine Number : GMB4F10735
Chasis Number : MA1TA2GMKB2F51647
Date of purchase : 08th August 2011
Dealer : T V Sundaram Iyengar & Sons Pvt Ltd., Alleppy, Kerala
Customer Name : Mohan K
Contact number : [protected]/ [protected]

Hi,
I have bought scorpio sports model in 2005 (Chassis No: 80598).
Recently in feb 2012, I was advice to change my headlight control switch (combi switch with hazard part no 1105DA0031N) during service, which I agreed. But as spares were not available they could not change it. Till date they are not able to get the spares, now every week I call Narshima from India garage ([protected]) to check on the availability, still they have not got the headlight switch which make driving at night dangerous.

I have sent mail to M&M(Nisha Goradia and Pradeep Periasamy) on this but no positive action is taken. I want to book M&M for this deficiency in service as they are not able to get the required spare to repair the vehicle.

Thanks,
Shyam

I have purchased Xylo E8+ from MPL automobile Agency (P) Ltd, Chennai.
The vehile was delivered to me on Friday (19/3/2008) evening. I am fully satisfied with the dealer with their service.

After delivery I have noticed that

1. the delivered vehicle had run around 370KM while delivery.
2. The right side back door gasket torned out.
3. The inter cooler fins on the engine were damaged.
4. Back door manual lock is not working.
5. Back door child lock is not working.
6. The back pumper has finger prints impressed in wet paint.
7. Scratches in the back pumper.
8. No plastic wrappers in front and back captain seats and some of the handles.
9. We need to press the fuel lid cover while pressing the electric switch provided in driver seat to open fuel lid. It is not pop out while I press lid open switch. This is the case in manual open switch also.
10. Dry mud in driver seat carpet. This is a summer, so, no reason for dry mud in a new car.
11. Dry mud in under chassis in all four wheels.
12. Scratches and muds in door plastic flashings provided at the bottom.

All these are the defects I found in my visual test in next day light.

Because of my belief on your quality, I did not checked the vehicle before delivery. But Now I feel that I could have checked the vehicle even though it is produced by a good manufacturer and its appointed dealer.

Please advice me that what to do now. The showroom persons told me that the KMs run was most common in all Mahendra vehicles. Is it common to all your vehicles?

Will you do test drives in factory on all vehicles or Will you deliver test droved vehicle to customers?

Are you admitting your dealers to deliver their used cars to customers as a new one?

This is my first buying experience in India from a India's number one diesel vehicle manufacturer. I had proud of buying a quality vehicle from a Good manufacturer. But after seeing the vehicle the impression I got is, just I bought a second hand car as a new car.

I am waiting for your early reply.

Best regards
P.Karthikeyaraja

I HAVE PURCHASED DURO DZ 125 FROM JAMMU DEALER NAME KRISHNA MOTORS, GREATER KAILASH THREE MONTHS BACK ON 14 MAR 12, BUT THEY ARE UNABLE TO PROVIDE ME REGISTERATION CERTIFICATE (KRISHNA MOTORS) .NOW IT IS 03 MONTHS PAST AND I AM UNABLE TO DRIVE THE VEHICLE WITHOUT RC BOOK. THEY HAD TAKEN THE MONEY AND ALL REQUIRED PAPERS DURING PURCHASE OF VEHICLE. I AM AT PRESENT WORKING IN GUJRAT (KANDLA PORT) AND CANNOT UPDOWN TO JAMMU SO MANY TIMES. SO PLS DO SOMETHIG I[censored] CAN.
THANKS



MOBILE NO P [protected](GUJRAT)
____________ [protected] (JAMMU)

hello sir
main omprakash arora bina main rahta hoon main 05-jan2012 ko narmada motors hosangabad se bolero purches ki thi maine uska ragistration taxi main sagar r.t.o. se karya tha jiska no.m.p.15 T2288 hai mujhe abhi tak refund nahi milla hai

Sorry to say my vehicle no PB10CS2940 is standing in co. premises from last 6 days and no one is taking care of my vehicle. If the company is not having the sclied labour then please return my vehicle i will get it repaired out of the co. Daily i am reciving the calls from the co. person giving some silly excuse or other and trying to make me fool.Is it fair on your part that they are delaying it for nothing.Today i am not sure what they are doing with my vehicle from last 6 days to prove themselves right.
Sir it is my humble request please deliver the vehicle as it is that is in earlier stage without replacing the parts.

dear sir,

i have submitted all the documents in your office in jai plaza ggn nd they told me that they will give the d o next day bt till 1 week they were making me fool &1 o[censored]r employee said that ur loan cannot b approved because ur father name is in civil bt they knew it before also ........so i just want to know that is there any this kind of rule ...because he was asking for 5000 rupees to approve the loan ..........kindly see this






regards
vicky

The cable which holds the step - in tyre broke on the way while driving and not noticed by the driver. Some body on the road shouted at and informed about the incident.
If this would had happened on a high way and some other vehicle following imagine the impact.
Most worrying part is even though this was informed to M&M no action was taken so far. Even a mail was sent about 15 / 20 days back for no response !.
Still one more chance being extended before going to media. I feel strongly this is nothing but a design mistake and utter neglegience by the manufacturer.

On 31st may i felt minor problem in clutch, my vehicle no PB10CS2940 and was taken to the Modern moters ldh for repair.The agency person after checking told that the cylender has to be replaced.Imejeatly the item was replaced.After tfe replacement i felt some problem when asked to the superviser he brefed that after running some kms it will automatically adjust.After some time on 06th june i again lodged the complaint regarding the same and the replaced cylender is not smooth and need attention but no body responded.So on 10th june again a complaint was lodgedat the headquaters .On 12th june the vehicle has been taken back to the co premisses.
Now the manager and the superviser of repairs are telling that the clutch plates has to be overhauled and for that a additional expenditure of 11000/- you have to bear.When asked why they replied earlier the siperviser has done his own now this time let me do.I wonder on what basis Co. machenics are working as the are getting traning on my vehicle.I feel i am been cheated by the co mechanics and they are trying to enhance the bill unnessarily.
So i reqiest the vehicle may please be returned back along with my old cylinder and my payment should be refunded as they are not co. persons are not capable of repairing my vehicle.

I have a scorpio sle purchased in 2010, and i faced a big problem with it and avoid to drive it, because that is frequently heating due to some technical fault since i purchased,
So, I had told the BHASIN MOTOR service centre to check what was the problem. The service centre expert had tested my car with long drives and returned the car to me saying that there was NO PROBLEM, but still the problem is same as earlier.
Ph:[protected]