Mahindra And Mahindra Complaints & Reviews

About 10 months ago,I had purchased Mahindra Xylo Celebration Model(WB06G4997) from Royal Motors(Prestige Height, 135 As.P Mukherjee Road, Kolkata, West Bengal, 700026 ,Ph[protected] and I am highly dissappointed with their services.
Firstly,the AV charger of the car was defective from day one.I have sent the car to service center 5 or 6 times,but still the part is not replaced.
Everytime the car was sent to service center,they told that the part is not availabe in the company.
Secondly,when had sent the car to them for the second free service,they just told that my time for servicing had lapsed because the the duration of the second free service is 8 months from the purchase date.I had sent the car on the 9th month,altough in those 8 months i had sent the car to them 5-6 times but they did not asked for servicing.
I would like you to help me with this matter.
thanking you,
Dinesh bansal
[protected]

It is not understood why the problem comes again and again of the clutch in a very short time.I request the co. to handle it professionaly as it is very serious mater.My vehicle xylo no.PB1OCS 2940 is always been servised by the co. dealer.It is also intimeted that i had requested in writing to both the dealers at ludhiana to replase some of the plastic parts which where damaged due to miner wear and tear but the dealers have not heeded to my request. Requsted to direct the dealer to attend the above problem.

Dear Sir

I would like to complain Regarding my Mahindra Xylo Tires . during driving in the city suddenly front right side tires burst. i also remind you my vehicle is new hardly one month before i had purchased it from A automovers pvt.ltd. faizabad road lucknow near HAL . how its happen ? company should give answer and claim so that i had applied for change my tires but they have rejected it and they are saying its happen due to some other reason. so that i want your help to solve this issue . if possible please help me and do the need full soon .

Regards
Anurag Singh
c-1037/3 indira nagar lucknow
mn.[protected]

Resp. Sir/Mam,
I am Mrs.Sukhjeet kaur residence at Malout,Dist.Muktsar,Punjab.I had purchased Maruti-800
and financed from Mahindra and Mahindra finance ltd, branch at Bhathinda(Punnjab)
in year sept,2006 (Agreement no.503009) and which was matured in Aug,2011.I had paid all
the 60 installments with my own responsibilty and on the time.
But I have charged Rs.6070 penalty due to the non-payment of 3rd installmenat in nov,2006.
Actually I had paid this installment which was not updated to my account.
My son Amrinder Singh consulted about this with branch manager Mr.Rajesh Kakkar but he said
that you have to pay the panalty.
Actually sir/mam this was the mistake of the branch that they had not updated my account.
I had paid 3rd installment dated 28/11/2006 and now submitted the photo copy receipt to Mr.Rajesh
Kakkar but he did not bother about it and made no enquiry for this.
I had paid this installment again to this branch Rs.3550 and not able to pay the penalty.
Please make a enquiry for my complaint and refund my Rs.3550 with the cancellation of penalty.
And the contact number of manager Mr.Rajesh Kakkar is [protected].

My vehicle no. DL4CNB3571 is covered under extended warranty. Of late the Air conditioning system is giving some problems. It was got repaired in June, 2011 when condenser was changed and again in March, 2012 when the cooling coil was replaced under warranty. When recently started using the Car AC, it was frequently tripping and it was taken to Sri Durga Automobiles on 02.05.2012, from where regular servicing and repairing of the car is being...

Manufactoring Diffect on newly purchaed Vehicle

Sirs,

My Name is PRASAD G. RAJPURKAR, employed in Boisar, TAPS.. Recently I bought a Xylo D4 from GLOBAL GALLARIES SHOW ROOM, BOISAR on 1st April, 2012.

After 15 days and 2000 km of my ownership my central locking system was not working and they are replaced me that.

On 24th April, we are going for our family function on return journey my clutch plate was failed. They are told me that I have push the clutch and drive. Pl tell me that the new vechile which was tested how its possible that within 3000 km clutch plate may be damaged. I have full doubt that that is the manufacturing defect.


Let me have my humble doubts on my past experiance

1. Do I have to pay the listed price to buy a diffective car
2. How far the quality control of Mahindra and Mahindra can be reliable,
3. Why the PDI did not find out this error
4. Since I am dipressed from the show room people first and the
vehicle make me desperate later, what is the meaning of customer
satisfaction.
5. How can I be confident on a new product on road from Maihndra.
6. Being a consumer, It is my right to protect my interests even if I
have to use the help from authorities, at this early stage of Xylo,
dont you think it will affect the sales.


Being a buyer of Xylo D4 from Mahindra & Mahindra through GOLBAL GALLERIES, I belive
I have my rights to make sure that the quality of the product wHich I
purchased is the best to its value. So please advice & guide me to conclude the matter in a very amicabily.

best regards

PG RAJPURKAR,
TYPE C-5/1, ANUVIKAS COLONY,
TAPP 3&4 TOWNSHIP,
BOISAR, MAHARASHTRA,
MOBILE NO. [protected]

Dear Sir,
We herewith bring to your notice that we had booked a Bolero Pickup FB BS3 on 12/10/2011 by paying Rs.10,000/- as the booking amount. Subsequently we were informed by your Marketing Executive that the vehicle we booked is in great demand and the tentative date of the delivery will be more than three months and we should not wait for the vehicle and purchase Force Motors vehicle if we needed the vehicle immediately. We were very surprised with the behavior of your representative. We got a feeling that he must be having some under hand dealing with Force Motors. But we purchased two vehicles from Force Motors because we were in urgent need for the same. Further since we needed one more vehicle we kept on corresponding with your office by telephone about the vehicle we had booked but there was no response from your side.
Recently on 15/04/2012 we once again enquired about our vehicle and we were told by your showroom staff (Miss Sunitha, Miss Rekha and Mrs. Pinto) that the vehicle has arrived and the rate has increased by Rs.15,000/-, but we will get our vehicle at the old price ( the Price when we booked the vehicle). Initially they told us to draw a DD for Rs.5,45,003/-Later they informed us that we have to pay extra for the speed governor which was not included in the price while quoting the rate. They issued us a new proforma invoice in which they had mentioned body building charges. They later said that the Body Building Charges was actually the charges for speed governor and the DD amount including Speed Governor was Rs.5,67,003/- after deducting Rs.10,000/- booking amount which was Rs.30,000/- more than the amount quoted on 20/10/2011. On bargaining they informed us that the prices have hiked again by Rs.8000/- and we are the only customer to get the benefit of Rs.8000/-. To find out whether the rates have increased or not we contacted Miss Rekha through our sister concern Atul Associates and the price quoted by her had no difference in the rates quoted to us and the rates are not going to increase further.
We have a strong feeling that there is some kind of internal commission business running between your staff and Force Motors and they are trying to persuade the Mahindra customers to go for Force Motors vehicle. We have lost faith in your firm and your staff hence we are cancelling our booking and we request you to kindly refund our booking amount of Rs.10000/- paid to you as per the receipt No.81306 dated 02/11/2012.

I have purchased a Rodeo two wheeler scooterr, on 8the July, 2011 from dealer M/s Deewan Automobiles, Alambagh, Lucknow.. While purchasing I asked about thee average it provides on running. I was given to understand it will be around 45-50km per liter. I had got I and II unpaid services in time from thee same dealer. At thee time of theird paid service, I complained about its low average, which was around 30-32 km per liter. I was assured theat thee average has been set and it will increase now. I was surprised to know theat thee scooterr was running very well, but thee average fell down to 26-28 km per liter. On forthe unpaid service on 10the April, 2012 i.e. on 270 days of running of scooterr, I found theat thee dealer has not attended to all thee points written in thee manual book for thee forthe service. When I asked theem to attend to see and service carburettor specifically, as mentioned in thee manual, theey ignored it even after my several requests and even withe some harsh words theat I have to speak at thee end. I had even mentioned in thee report theat "I am not satisfied withe thee service". No heed was given to my negative report even and I was asked to get thee service from anotheer dealer also if not satisfied. I will like to mention theat The Activa scooterr is giving an average of 45-50 km per liter, which is purchase by me relative just 15 days ahead of me.
I find a large number of complaints about theis scooterr in thee website and thee reputed company's ignoring about thee complaints and giving advertisement today i.e. 23rd April, 2012 in Amar ujala about thee average as 5-56 k m per liter for thee Duro, which has thee same engine as theat of Rodeo is perturbing to me and it is simply be-fooling thee public and alluring customers to be be-fooled by thee advertisement to purchase thee scooter of Mahindra & Mahindra, which being a reputed company , not giving any heed to thee complaints of thee existing customers. Will you help me to sort out thee problem of low average.

Dear Sir/madam,

I have purchased a new Mahindra Xylo MH12 HV 5434 on 14/04/2012 from Silver Jubilee Pune Camp. The fuel tank is not opening now. I have visited to service center & they are just ignoring towards the issue.

This is highly dispointing for me that my issues & concerns are not getting resolved.

Hence request you to please look into this. Would be appreciated if this get resolved as soon as possible.

Thanks & Regards,
Avinash Kakade
[protected]

my xylo d2 is consuming very high engine oil, in 800km's it takes almost 6lit of engine oil. then i take it to my nearest mahindra service bajran motors haldwani, they take trail of 1000km's after topuping engineoil and complet service of 40,000kms. and in result it consume complet oil. then on 26march i leave it to bajran motors , and till now i m waiting.

my car is under warranty .

I TASLIM INAMDAR OWNER OF MAHINDRA XYLO CAR MH-05-AX-1455 BUY A CAR FROM G-3 MOTORS (DOMBIVALI)
ABOUT G-3 MOTORS WORKSHOP VERY USELESS PERFORMENCE THEY GIVE TO ME EVEN OTHER CUSTOMER WHO COME THERE FOR CAR'S SERVICING. THE SAME COMPLAINT ABOUT CAR WE HAVE TO 3 THREE- 4 FOUR TIMES. THEY DIDNT TRY TO SOLVE THE PROBLEM'S OF OUR CAR SERIOUSLY. IF THIS TYPE OF SERVICE IF WORKER GIVE TO CUATOMER . NO ONE WILL TRY TO BUY MAHINDRA'S CAR OR BIKE . BETTER TO STOP THIS USELESS SERVICE YOU HAVE TO CHANGE THE FULL STAFF OF G-3 MOTORS WITH THEIR MANAGER. THE MANAGER IS A THIRD CLASS PERSON I THINK SO WHO POST HIM THIER.
PLZ TAKE ACTION AS SOON AS POSSIBLE
CONTACT [protected]

This is regarding the accident happen with our Xylo car on 12th March 2012 at Mumbai- Pune expresshe Highway. (Car No- GJ-6 EH 4373)

We had Accident with Mahinda Xylo Vechicle & unfortunately vehicle got completely damaged in front side. After Accident we took the xylo Car to Global Gallaries Workshop in Manpada in Mumbai. (Mahindra Authorised ) on 12th March at 8:30 PM, But Global officer refused to take the car initially, as he told us that they don't take any accident claim after 8PM & even we want to keep the Vehicle then give some tips to watchman, After requesting Again and again then they allow us to keep the Accident vehicle in the workshop. But they were not supportive in the crucial time. While the Car purchasing the Dealer push very hard for Car purchasing for the selling the Car but while accident time the dealer don’t support the customer, Why?


Without accident Surveyor Global officer told us that if the Vehicle get considered as total loss by the surveyor, then you need to pay 5000 rupees as estimate charges to us & need to collect the our Accident xylo vehicle next day only otherwise 350 rupees will be charged as demurrage charges to us for every day, but later he told that need to wait for Surveyor Report. As per them, need to replace the Body & Chassis completely. We told them that let the report come & need the reasons for not opening the Airbags. But he has not told the about the Airbag failure root cause. When we went on 14th March then he told us that still the Claim surveyor report has not came to use & for Airbag Malfunctioning need to contact directly Mahindra company only. This was very bad experience with Mahindra dealer which company need to look into seriously for customer & Company benefit.

Question No- 1. -Then without Consulting with Accident surveyor, How the Global Garrage office told us as vehicle is total loss & not guided properly for Vehicle repair?? Till date no clear action plan given by the dealer.

On same day on 12th March we asked about the Air bag malfunctioning during the accident, then he told us that Air bag should open when our Xylo collapsed with Truck & it is Air bag fault & he promised to give the report about the Airbag Malfunctioning after 2 days, But when we went back after two days, then he refused to give us the Report about air bag Malfunctioning & He told us that it is Company look out & need to Contact to Directly to Mahindra & Mahindra. Question no 2- Why the Global officer agreed to give the Airbag Malfunctioning during the Accident & why then refused to give the Report.

From the Service book we got the Customer care number & we called to customer service (No- [protected]) to ask about the Airbag Malfunctioning during the Accident, then they have gave another number of Miss Nisha- [protected], So we called Miss Nisha on 14th March to enquire about the Airbag Malfunctioning during the Accident. Initially she told that she will give the report in next 2 days, but after two day she gave another number [protected] & then got toll free number of [protected]. Finally they register our complaint about the Airbag & no reply or report till date. Question No-3- Why need to contact so many People for the Complaint registration & need to follow up for report & Still date no report came to us. Why Customer care team was not supported, instead of solving the problem they kept the problem pushing to each other & why still date no response from the team. We have all the evidences about the follow up did with the team.


So Finally we went to the Mahindra & Mahindra Kandeveli office & we meet Mr.Agrawal- DGM- Regional Customer Care, Automotive sector, But he has not give the Clear Report about the Airbag Malfunctioning during the Accident & when we asked about the deadline for the Report, then he has not given any time for us, we also asked about the Time line for the Accident car part availability, then also we have not received any correct Answer from Mr. Agrawal as we need our vehicle urgent basis Question No-4- Why the Mahindra company Office does not respond to the out problem & why are not supporting us to get our repaired vehicle by putting the Press on his dealer.


Mahindra & Mahindra is good Indian Automobile company & we are proud of it , But When Company need to sell the Car it put so many effort to sell the Cars, But Why it does not support the Customer in bad phase such as the Accidents. So we request to you to Please look into the Matter urgently & Solve our problem on the top Priority. We need our vehicle As soon as possible in completely repaired Condition.

Thanks in advance for your support.

Best Regards,

Manhar Rana


this mail alrady sent to "[protected]@mahindra.com" <[protected]@mahindra.com>
Cc: "aggarwal.[protected]@mahindra.com" <aggarwal.[protected]@mahindra.com>, "paradkar.[protected]@mahindra.com" <paradkar.[protected]@mahindra.com>

But Still my questions are still un-answered till date

Hi

This pertains to my Mahindra & Mahindra XUV5OO AWD Opulent Purple colour booking
History
3rd Oct 2011 after 4 days of initial launch booked the car with G3 motors Navi Mumbai, Nerul paying Rs. 50,000.00. When was assured delivery of the car in 2 months time. Since many days were given on delivery. 25th Feb 2012 get a call from dealer that my car has arrived and can take the same also was checked on my number plate preference. I arrange for complete payment and give a call on 29th Feb 2012 when I am told different colour car has arrived Satin White instead of my preference Opulent Purple. When checked with Mahindra and Mahindra, was told wrong tagging and my revised delivery date is 19th March 2012, I call on 14th March 2012 and I am told the date is shifted to 3rd April 2012.

I am not sure what is happening appx 6 months from my booking and company is still cannot give me the delivery.

I have also dropped several mail to Sales dept of M&M

Please help…
G3 Motor Dealer authorized person: Amarnath [protected]
My details: Anand Salaskar : [protected]

Mahindra & Mahindra Worst company & their Worst product is Mahindra Rodeo... I would request all reader never go for this Vehicle Mahindra Rodeo.
I am facing Kick Staring problem , Low Milage ( 24-22 Average) & EngineVibration... I had already file the case in Consumer Form , but unlucky due to Some Technical data missguide i lose the Case... Never mind for that... but i would request never go for this any of Mahindra 2 Wheelers... I am using other scooters since last 10 to12 years but due to this Rodeo i am tired of this in 2 and half year. Company is not at all responsible of Consumer after sales & services... their would be no care for product after sales from this Company. Request please read all the views before purchasing this Rodeo product. Since this is the best way to bring the clear picture of any of Company or any of their product.. So i am writting on this please NEVER GO FOR THIS RODEO PRODUCT. WORST WORST WORST PRODUCT I HAD SEEN IN MY LIFE.

Dear Mahindra Customer Care,
I have purchased Xylo Celebration Model with Vehicle Serial No MA1YA2KJNB2825915, Engine No KJB4B27274 and Registration No DL 12CA 1290 on dated 29-Mar-2011 from Koncept Automobiles, Safdarjang, New Delhi Showroom .
I serviced my vehicle twice at your Authorised service Centre “Koncept Automobiles” Noida Ghaziabad well in due service period. I am highly un-satisfied with support and services offered by Koncept Automobiles Noida. Usually advisors & team treat direct customer like CAB drivers, they doesn’t have maintained & hygiene Customer lounge and separate waiting lounge for drivers, not satisfied with quality of vehicle washing & polishing infect I believe post washing they usually don’t polish vehicle. This is highly unacceptable and somewhere it’s directly impacting to Image of M&M Service. The above statements in regard to my dissatisfaction are compared with service offered by competitors like Hyundai & Toyota.
Further to above feedbacks, I am facing problem in the Laptop Charger console since vehicle purchase and the same has been reported to service advisor during 2nd Free service but service technicians are unable fix this issue, further to this issue I have been facing problems in “Intermittent Wiper System” after 2nd service that was noticed very late after 2nd Service.
I request M&M National Support / Service Manager to intervene and get both unit replace to fix it permanently.
Thanks and Regards,

Akhilesh Gupta
Mob No [protected]

sir,i got my Bolero CH03P9749,Chasis no.42655749,Engine no.DD44F71357 serviced from mahindra dealer GOEL MOTORS (P) Ltd on 13Jan2012 but to my surprise i found that after one week the engine got ceased and i got it repaired from the private dealer costing me Rs 10,000 the engine got ceased bcz there was no oil in the engine.WHILE IT WAS TOLD TO ME DURING THE SERVICE BY GOEL MOTORS that they had put 7 litres oil in the engine and was charged according to that.they are just harrasing people on the name of service and nothing else .now are you going to do anyting in this regard or otherwise i am going to report the matter to the consumer court.
sanjeet #1305,15-B
Chd
Customer ID C[protected]
Phone no [protected]

10 feb 2012

WE HAD GIVEN MAHINDRA XYLO FOR SERVICING IN NBS NTERNATIONAL LTD MUMBAI (REAY ROAD)
WE HAD GIVEN THE DETAIL INFORMATION ABOUT THE PROBLEM IN CAR BUT NONE WAS DONE ACCORDING TO IT
INSPITE THEY CREATE MORE PROBLEM IN CAR. WE TOOK THE DELIVERY AFTER THE SERVICE AND WE WERE ON WAY BACK TO PALGHAR. ON HIGHWAY SOME SORT OF NOICE CAME FROM THE CAR.WE HAD THE LOOK ALL NUTS OF FRONT SIDE WHEEL WAS LOOSE
FORTUNATELY WE ESCAPE FROM BIG MISHAP.
THIS TYPE OF WORST SERVICES THEY ARE PROVIDING.
WE MADE THE COMPLAINT OF THIS IN NBS BUT INSPITE OF REPEATED ATTEMTS NO NECESSARY ACTION IS BEEN TAKEN.
I WOULD LIKE TO SUGGEST DONT EVER PREFER MAHINDRA CAR.

I HAVE PURCHASED A MAHINDRA ALFA PASSENGER 3 WHEELER WHICH
CHASSIS NO.MAILE2FYSA5K44833
ENGINE NO. AOKO396764
REGISTRATION NO. AS-06/AC-4080,AND AFTER FEW DAYS MY VEHICLE CANT TAKE PICK UP, MY VEHICLE PICK UP IS VERY POOR,DEALER HAS REPLACED THE CLUTCH PLATE ASSEMBLY AND PISTON, THE DEFECT CAN'T BE RECTIFIED, 2TIMES THE CLUTCH PLATE ASSEMBLY HAS BEEN CHANGED , BUT PROBLEM NOT YET SOLVED, SO KINDLY RECTIFY THE DEFECT IMMEDIATELY

FROM
MONTU SARMA(BUBU)
LAHOAL
DIBRUGARH
[protected](MOBILE)

I m Ved chand purchase xylo last year from bilaspur agency.
my xylo crown leaked due to this many types of problem i have faced.
Complaint loged 3 to 4 times in agency. but no progess in it.
my xylo is in warrenty period, please do some needful arrangement as soon as possible.
my mail id [protected]@rediffmail.com
Regards
V C Jain

Dear Sir/Madam,

This communication is in relation to the new car purchased by my brother-in-law registration number MH 02 CD 6375 name of the owner Ashwin Hasbi.The delivery of this vehicle was taken from G3 motors Malad(Authorised Mahindra&Mahindra showroom) dated[protected] .The vehicle had a flaw of pulling towards the left due to a wheel alignment issue,however we thought that it must be some major issue and took the car to their authorised workshop on[protected].After this we have take the vehicle 4 times to the same workshop however the issue has not not been resolved.

There have been ocasions when we have kept the car at the workshop for 3 days as advised by the workshop manager Amit Chavhan and whenever the delivery is given we are told that the issue is resolved.We have been informed that this vehicle has an independent suspension technology and hence the issue is not being rectified easily.It is very difficult and dangerous to drive the vehicle on road.We have asked the workshop manager to replace either the faulty part or the vehicle itself as it is spoilin the entire experience of buyin a new vehicle

I have all the relevant bills provided to me by the workshop and can produce the same if required.Do let me know incase any further details are required from my end.You can contact me on [protected] or you could speak to Ashwin Hasbi directly on[protected].awaiting revert

Regards,
Darshan Vaithy