[Resolved] Mahindra & Mahindra — TRAUMATISED HELPLESS OWNERS OF MAHINDRA XYLO | |||
Well let me start by telling you that my I was going on a vacation with my family from Mumbai-goa and my xylo e6 (mh 02 bm 5536 PURCHASED 28-9-9 which has done 30000km duly serviced 20 days back at NBS) had an engine failure (engine check lamp) at 9am at satara highway close to katraj. I called the ‘with you hamesha’ helpline and after waiting 3 hours one mechanic from shayadri dealer came and tried to figure out the problem and could not rectify what the issue was. Finally he gave up and said that he is not able to figure out and its best the vehicle to sent to a bigger service center as they don’t have smart computer system at their workshop. So we called up helpline again & got connected to Silver jubilee motors hadapsar and were told to get the vehicle there. So we arranged for a tow truck and towed the xylo to the service centre at 3:30 pm. Now the technicians at silver jubilee connected the smart computer (which frankly is the dumbest piece of software) couldn’t tell what the problem with the vehicle was. Then started a never ending trial and error method to figure out why the car won’t start. They worked on the car till 10:30 in the night, tried everything from changing the common rail to injectors, and finally telling us that the fuel might be dirty, which we rubbished because we get fuel filled at the juhu circle hp petrol pump every time and have been doing so for years, also I had gotten the tank filled up 5 days back and had done a run of at least 50km everyday for the past for four days in the city and had traveled all the way till katraj at an average speed of 110 so that claim was stupid cause the tried changing both the injectors and the common rail and still the car won’t start. We were told every half hour the car will get ok. Every time we asked them they said we will tell you in an hour. At 10:30 in the night after having not eaten anything all day we had to figureout a place to stay in a city So we had to get a expensive hotel due to peak season. Our family vacation is already ruined and now we cannot stay in pune any longer so we have to take this piece of junk xylo to Mumbai and probably take it to a tata service center or a roadside mechanic and try and get this no good piece of on wheels fixed cause the 20day trained highly incompetent technicians of Mahindra and the dumbest (smart computer software) cannot figure out the engine failure. My car is in extended warranty and we were told all along at silver jubilee that it is going to cost 50000 for this repair,what kind of a scam is Mahindra trying to pull on helpless stranded customers. Our only mistake ever is that we bought this vehicle, I have had such a bad history with this car cause from the first week of purchasing this car I had trouble with the second gear of the car, which was finally rectified by the synchronizing kit after my new vehicle was with NBS for 27days. Its day two silver jubilee has still not been able to figure out what the problem is. So all we want now is to take this car back to Mumbai and dispose it off probably get a very lousy deal at First Choice by Mahindra itself. HELP US HELP US GODDAMMIT !! Manish Chawdhry. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
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+91 22 2490 1441
Mahindra Towers, Media Cube, G.M. Bhosale Marg, Worli, Mumbai, Maharashtra, India - 400018
Let me make you understand our situation.
At 5:30 am we left mumbai on 23rd
At 8:45 am we had engine failure lovcation satara highway near katraj.
At 9:25 we were able to connect to with you hamesha helpline
At 1pm the technician fron shayadri motor who was as helpless as us.
At 2:30 pm the we arranged for tow truck to take us to silver jubilee
At bieng stranded on a highway for 6 hours at 3:30 pm we reach silver jubilee
After the car was brought to silver jubilee at 3:30pm on 23-12-11 we were told the car will be fine in a few minutes, the minute they connect the smart computer they will figure the problem and sort it out. But till 10:30 in the night they could not even figure out what the problem was, everything from jets to commonrail to bad fuel were told. In a situation of engine faliure like ours which is when i was overtaking at a speed of 100kmph on a expressway with no power steering or power brakes we were lucky that we almost missed an accident.At 10:30 pm without having any food and water and being on our toes for nearly 17 hours me and my wife asked them if they are not able to fix it, then they can help ur arrange for a trailer so we can take the car back to mumbai and we were told and assured by md aman walia that the car will definitely be repaired in the following morning and they only need 2 more hours to troubleshoot the problem so we decided to get a hotel as it was not a comfortable place for a lady to be, due to late in the night being an industrial area we could not find any transport means so we were dropped to a hotel by the courtesy shuttle.. Next day we kept calling them from 11am to get update of the cars status and they kept saying one more hour one more hour.
At 2:45pm on 24thdec and after waiting 15 man hours of mahindra technicians and the smart computer at silver jubilee working and trying to figure out what was actually wrong with my xylo's and having wasted precious time and a lot of money being stuck in a city we don't know anyone in we had to take a call knowing that Christmas night would be impossible to get a hotel room we decided of taking the piece of junk back to mumbai. With no help from the service center who kept saying that the car will get okay although having troubleshooted all possible procedures with no results we had to arrange a flatbed trawler, getting the number from yellowpages.
The heavy price we had to pay due to mahindras incompetent system procedure to handle a situation like our is to the tune of;
1. Hotel booked at peak season 5000rs
2. tow truck from breakdown spot to silver jubilee 1800rs
3. taxi back to silver jubilee 500rs
4. flatbed trailer back to mumbai from pune 12000rs
5. holiday home booking at goa 6000rs per day
The so called procedure of mahindra is very misleading for any helpless stranded customer, the customer should be told that there are very complicated procedure to be follow once the smart computer detects the problem that it could take 15 minutes to rectify or it could take 2 to 3 days so the stranded transiting helpless customer can mentally prepare themselves and can decide if its worth going through more hassle of not knowing when or if the car can be repaired at the biggest service center in pune or just call a toll truck and head back to their own city.
The irony of the situation and our holiday ruined is not due to the failing of my machine which caused us so much physical and financial agony, its the people assigned to do their job who have failed us.
Pls look into the matter as you are the only hope for me now.
thanks
Manish Chawdhry
[protected]