Mahindra And Mahindra Complaints & Reviews

dear Mahindra Xylo,
i am a customer of mahindra having a two months old E6, Dimond White Xylo, bearing reg. no. KL 01 AZ 3920 in the name Shibu. it was drenched in water due to breach upstream of the river near by on December 8th. according to the TVS Mahindra, Karamana, Thiruvananthapuram service centre people all the the electrical and electronic parts are damaged due to water logging and the work of the vehicle can be completed only according to the availability of parts from Mahindra. that may take a minimum of one month to a maximum of many months. please help me providing necessary items in time. as a lady customer i am totally trapped here without car. my mobility has come down to almost zero. Kindly help me to get the vehicle in top condition as early as possible with minimum depreciation.

I bought a Scorpio and was delivered by Sterling Motor Co ( Gurgaon ) on 23rd Oct 2010. After 4-5 days the 3rd row seat started giving trouble as it did not stay in it’s folded position. After about 16 days of delivery (400 kms ) the 5th gear stopped working , it did not stay engaged , it would slip back into neutral position as soon as the gear was shifted to 5th .
Since I was out of town I wrote to Sterling Motor Co . and chose to address it to Mr. Manish Sharma as he was the person who sold the vehicle to us. He has been very professional and helpful throughout our dealings with Sterling Motor Co. Mr. Manish Sharma booked an appointment for the vehicle to be inspected at the Sterling Motor Co workshop and informed my wife about the appointment set for the 9th Nov.
On 9th Nov 2010 at around 10:30 am ,my wife took the Scorpio to the Sterling Motor Co Workshop in Sector 18 , Maruti Industrial Area , HUDA , Gurgaon. Upon reaching the workshop Mr. Vineet Rana took up the case for the Scorpio. After a test drive it was determined that the 5th gear did have a problem and Mr. Vineet told my wife that it would take about 4 hrs for the repair of the 5th gear and 3rd row seat ( was missing a screw ). It was 11 am , so , with the 4 hr time given by the work shop to resolve the problem the vehicle was due for delivery at 3 pm. My wife went home and came back to collect the Scorpio after 3:30 pm , the vehicle was not ready and Mr.Vineet Rana would tell my wife that it would take another 15 – 20 mts more , after several excuses like these the vehicle was finally ready at around 7 pm !!! To add insult to injury it took another 15 – 20 minutes for the billing department to print the bill so my wife could take the vehicle and go home. The final task of printing the bill was passed around between 2 or 3 different billing clerks. My wife had to raise hell and scream at the staff there for them to take the matter seriously and finally print the bill. Anyone who has been to this workshop knows that this place has a predominantly a male clientele .She finally left the workshop around 7:30 pm.
I wrote about this incidence to Mr. Manish Sharma a day or two after the incidence and asked him to forward my concerns / complaint to the relevant person and also copy the mail to me so I know some concrete steps are being taken in Sterling Motor Co to minimize such incidents in the future. It has now been over 2 weeks and I have not heard from Mr. Manish on this matter (solving complaints is not his department and he has done enough to help me with my problems ) .
I then wrote to Mahindra & Mahindra customer care directly on 18th Nov 2010 , in the hopes that these problems will be rectified in the future. Then a week later I wrote back to M&M as there was no acknowledgement from M&M (although their web site states that they respond within 6 hrs of receiving comments from customers ) With M&M having a large urban client , it is in their interest to push companies like Sterling Motor Co to have better trained employees and also have a system of holding them accountable for poor performance. How could an Executive from Sterling Motor Co give and estimated time of delivery as 3 pm and finally the customer walks out of the workshop at 7:30 pm ( 4.5 hrs after the promised time of delivery !!! ) Someone senior in the company needs to start by auditing the station / workshop manager, as such slack performance would come only if the senior management is complacent.
It has been 20 days since I wrote about the incident to Sterling Motors and about 14 days since I wrote to M&M , neither companies have acknowledged my concern. When I read other comments regarding Mahindra & Mahindra after sales service , my issue sounds relatively small but if M&M really wants to excel and stand shoulder to shoulder with the multinational companies then they need to heed these finer points. In the past I have driven a Maruti , a Hundai and a Honda and these 3 companies delivered excellent service while they were in the process of selling me the car and most importantly their service stations were handled in a very competent and professional manner.
I am investing my time and I hope to see a positive outcome from this constructive criticism.
Sincerely
Ajay Pradhan.
[protected]

I HAVE A 2004 SCORPIO MODEL, IN[protected] THERE WAS A MALFUNCTION IN BRAKE BOOSTER AND CYLINDER WHICH IS A TYPICAL SCORPIO DEFECT AS PER THE COMPANY TECHNICIAN. EVENTUALLY THE PARTS WERE REPLACED FREE OF COST BY CO. AS WE DIRECTLY APPROACHED TO THE CHAIRMAN. AGAIN NOW IN 2010 THE SAME PROBLEM AGAIN ARISED, THE SERVICE MANAGER AT SURAT"S SERVICE CENTRE Mr GANESH REPLIED THAT BECAUSE YOU DID NOT SERVICED THE CAR REGULARLY WITH US WE CANNOT DO ANYTHING - HOW WOULD YOU EXPECT ME TO DO THAT AS A RESULT OF THE BAD EXPERIENCE I FACED LAST TIME. I NEED A SOLUTION TO IT ASAP - AS YOU HAVE FLOATED A DEFECTIVE VEHICLE IN MARKET - and the defect can cause loss of life also which will force us to approach consumer forum this time. want an urgent resolution to it, my car no DD 03-C-2546 and my contact no is [protected] ( Jimmy Kharadi )

Hi,
This is a serious concern. I gave my Bolero for Servicing to Sireesh Auto (Pvt) Ltd Jakkur Main Road for the first time . I was not satisfied by the kind of response I got from the service station. The main complaint was that the Gear box was hard especially when I tried to shift to second gear it made a loud noise. I had informed the guy who came for picking up the vehicle. When I got the vehicle back I observed that one of the wheel cap was missing, the front window rotator was changed to some flimsy part without my notice. And the main problem of this gear box was not solved. i just had to pay a bill of Rs9345. I gave 9500 to that guy who picks up and drops the vehicle but he never returned the change. When I asked for change He was very arrogant and said no change. I tried to reach a person called Ram Job card Handler who handled my vehicle. He was unavailable forever. The Service center guys said that he would call back which never happened. I will never give my vehicle for servicing .

I advice everyone not to give ur vehicle to this service station. I request Mahindra and Mahindra to take a strict action against these irresponsible workers.

I am Karma Lachungpa , of Sikkim Gangtok who recently Bought a New Xylo E8, to which after a few month when i went to the Services Center...and asked for a new Bar Bush, the concerned staff gave me the other Bush of Bolora!!!! i got shocked.
well i asked him for the Genin of ..he said that i have to wait for a month..Some parts of my Xylo .were not there,when i bought.I had to wait for 4 month..!!!! Can you bear...
THE PRODUCTS ARE TOO EXPENSIVE,,then buying from the other parts Shop.THERE IS A VAST DIFFERENCES...Somrething or the other will be missing,while going for servicing...
I could be greatful if you could look after this matter.,

THE DREAM CAR 'OR' MY NIGHTMARE
[protected][protected]

Sometimes your passion about something blanks your mind. The choice was great but what went wrong?? I'm still wondering.

One afternoon I walked in the Koncept Mahindra Showroom in Noida to test-drive Scorpio VLX. The drive was great and it didn't take me long to make up my mind to own this vehicle. I asked for a quotation and applied for loan.

In a week my loan was approved. I went to confirm this to the dealer and what i saw there was a true beauty. A new Scorpio SLE with "SUNROOF" attached. I was impressed. I always wanted to have one in my car but never went for it with a thought of harming the vehicle's body. This time it was different. After enquiring about it from the dealer they convinced me that they will install it and it is compatible with Mahindra Scorpio and doesn't void its warranty. I was satisfied as it’s a reputed Mahindra Dealer and they themselves are recommending this to me. After speaking to the entire technicians and sales advisor in the company I opted for SLE with sunroof installed.

I was curious and excited. I went a day before my delivery date to have a glimpse of my dream car. It looked incredible but the smile from my face suddenly disappeared when I saw water leakage in the vehicle. I was stunned and disappointed. I called all the people concerned and related to my deal and asked for an explanation. They got it fixed and reported it as an installation error. Patiently I accepted their response.

Delivery Day:
[protected]
The day has arrived. I am excited. I am going to get my car today. I reached the showroom on time. They said the issue with sunroof is rectified. They asked me to sign the delivery paper but I thought to look at the vehicle first before signing any documents. There were rust all over the body, the after sunroof installation paint was not matching, after opening the bonnet of the car the bonnet shield fell down. They saw all this and got it fixed. The rust was given some touchups. The delivery time was 15:00hrs but I got the car at 19:00hrs. Patiently I saw all this and accepted their apology.

I got my car. I was happy again but my elation didn't last too long. After driving 2 kilometres from the showroom, the vehicle started giving some noise from the front and the orange engine sign was lit. Immediately I pulled the car and took a U-Turn back to the showroom. Their engineers checked the car and said, the diesel is less. They connected a computer, turned off the orange engine light, filled some diesel and said its ready to go. I took the car and drove back home.

Day 1:
-----

The engine's orange light lit again. The noise started coming again. Took it to the showroom and got it fixed. Don't ask me their explanation!

Day 2:
-----

Installed JVC car stereo. The stereo turned on and turned off again. They said you car ignition is giving reverse current and i must take it to the showroom. Took it to the showroom. They called their technician, he checked it and said you have cut the wire. I was surprised and responded I took care of it. He showed me an additional wire and showed its installation saying its an outside work. I was furious as I took care of it while the installation was on. The technician responded by confirming it the wiring from fog light. This was a great shock as SLE comes preinstalled with fog lights. This was a great blow for them as it was their own dirty work, which they were trying to impose on me, but by mistake the technician uttered the truth. He changed the topic and fixed the reverse current coming from the ignition. Patiently I drove the car back home without showing any anger.

Day 3:
-----

The wind started blowing through the sunroof inside the car. I took it to the showroom and got it checked. They said, the concerned technician has taken a day off so I should leave it for another day.

Day 4:
-----

Heavy rain in New Delhi made Delhites a great ease from the hot weather but it was nothing less than Tsunami for me. I woke up in the morning, went to my car and opened the gate. I was stunned to see water everywhere in the car including the electrical part. I took it straight to the showroom. I was concerned about the electrical parts, rust in the ceiling and body. They took the car from me and said they will get it fixed.

Now my car is in the showroom. This is a new car and buying Scorpio still costs you 10 and half lac of rupee. If this is Scorpio, which is owned by Mahindra, then this is the worst vehicle ever made by such a company. I don't know whom to blame, the dealer, The Manufacturer or My fate. This is my first initiative towards all the problems caused. I am making a website "saynotomahindra" I will put it online soon. I am posting my experiences on blogs and finally my father who is an advocate in The Supreme Court of India is planning to file a suit against the dealer and the company in the consumer court. The world must know what they intend to buy.

Bought from: Kocept Mahindra, Noida
Sales guys contacted and who know my case: Hema(Sales) Ananta(Accessories) Sanjay(PDI) AND vp(tOOFAN

My name: Saquib R Khan

[protected]

To
The Eastern Regional Head,
Mahindra & Mahindra
7, Park Street,
Dr Md Ishaque Road,
Kolkata,
West Bengal – 700016.
Telephone number:[protected].

Subject: Complain against M/s Royal Motors, Kolkata.

Reference: Purchase of BOLERO PLUS 9 SEATER NON-AC, BS - 3, 2WD FROM ROYAL MOTORS 135A, S. P. MUKHERJEE ROAD, KOLKATA - 700 026...

This is Aniruddha From Mahindra & Mahindra Ltd, R&D.

Material Sent from Haridwar Plant on date 28/08/2010 it always takes minimum 9-10 days for deliver.

We ar trying to call on Landline no provided[protected], on mentioned land line no No body is responding, if respond by luck then we are getting reply " WE ARE NOT HERE TO DISPATCH COURIER AT YOUR LOCATION, 2) IF YOU WANT COURIER TODAY PLEASE COME & COLLECT, 3) PLEASE TALK TO HEAD OF THE BRANCH, bla bla bla, IF WE ARE TRYING TO CALL ON MOBILE NO PROVIDED ([protected]) THE PERSON HAVING THIS MOBILE NO IS NOT AT ALL PICKING THE CALL."

Requesting to take immediate corrective action on the same.

I purchased Bolero Plus with factory fitted AC. The car was delivered to me by Mohan Motor, Kolkata in November 2009. Immediately after delivery of vehicle, within 2 days, I found AC is not working and reported to the Dealer Mohan Motor, Kolkata who is authorised service dealer also. The work shop refilled the Gas and temporarily it started cooling. this incidence was repeated twice. Finally the workshop took one full day to attend the AC of the vehicle and I found it was cooling although not satisfied fully. Off late 3 days when i found some problem again in the AC and contacted a local workshop, I was told that the AC fitted in the Vehicle is not factory fitted but a local AC fitted by the service dealer. I got it checked again else where and got the same reply. it is quite shocking to me and I do not find as to how to solve it. whether the Company will listen to me through this forum and set right the AC?

SUNITA PODDAR[protected] email [protected]@yahoo.co.in

I have receive an email which is a fraud email...............


Ref: “MAHINDRA & MAHINDRA COMPANY Ltd” Direct Recruitments offer.
It is our good pleasure to inform you that your Resume has been selected for our plant. The Company selected 24 candidates list for IT, Administration and Production Departments, as well as Company offered you to join as an Executive/Manager post in respective department. You are selected according to your resume in which Project you have worked on according to that you have been selected in Company. The Company is dealing in manufacturing business in India .
Your interview will held at Company Corporate office on –22th Aug 2010 at 11.30 in MUMBAI.
You will be pleased to know that Company has advise you in the selection panel that your Application can be progress to final stage. You will come to Company corporate office in MUMBAI. Your offer latter with Air Ticket will be send to you by courier before date of interview. The Company can be offer you as salary with benefits for this post 30,000/- to 3,50,000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD. At time of final process. You have to come with photo-copies of all required documents.
REQUIRED DOCUMENTS BY THE COMPANY HRD.
(1) Photo-copies of Qualification Documents.
(2) Photo-copies of Experience Certificates (If any)
(3) Photo-copies of Address Proof
(4) Two Passport Size Photograph
You have to deposit the (Cash) as an initial amount in favor of Company HRD. Department. for Rs. 9,480/- through any (Chase Manhattan Bank) Branch from your Home City to Company Senior HRD. Account NO [protected] - Name of Mahindra Group of India ltd. This is refundable interview security. Your offer letter with Air tickets will be send to your Home Address by courier after receiving the confirmation of interview security deposited in (Chase Manhattan Bank). Company will pay all the expenses to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in (Chase Manhattan Bank). We wish you the best of luck for the subsequent and remaining stage.
You have to give the information after deposited the security money in bank of Company HRD – direct recruitment email id confirmation.mail.[protected]@gmail.com,Your Letter with supporting documents will be dispatch same time by courier to your postal address. Your security deposited confirmation in bank. The interview process and arrangement expenses will be pay by Company. Traveling and local conveyance actual will be paid by Company as per bills. The candidate has to deposit the initial refundable security as mentioned by HRD. If the candidate wants to come with his parent or friend, the Company will arrange all facilities only for female candidate.

For the last date for the confirmation in bank is tomorrow
Thanks
Mr.RAJESH SHARMA
Mahindra & Mahindra
[protected]@mahindra.co.in
Our website address is:- www.mahindra.com
We are located at
Automotive Exchange Pvt Ltd,
12th floor, Vishwaroop IT Park,
Sector 16A, Vashi,
Navi Mumbai - 400705
Contact No. – [protected]
NOTE: -After confirmation in bank you have to send the scan copy of deposited slip to this email id: -confirmation.mail.[protected]@gmail.com

I've purchased in exchange Mahinda Logan fro their Vasant Kunj outlet on 22nd dec 2009, but till now they've not provided car RC, I've lodgged complaint on their website also but no body is helping me, I've made visit to Vasant Kunj outlet every week but they are very unprofessional and procrastating it further. Also as promised in adeal document of repairing Gear box was not kept.

Dear Sir,

I have a total of 7 cars from Mahindra and Mahindra. I had purchased a Car Mahindra XYLO in the year 2009. The car has been giving several problems. I spent thousands of rupees on service and parts in last one year. I have all the records for the same.

Now the problem is that I gave the car for servicing on 11th July 2010 at Sewree Service Workshop, Signal Hill Avenue, Via Reay Road, Near Raj Oil Mills, Sewree Mumbai, India. Tel:[protected] / 23713833. The name of the contact person is Mr. Mithun [protected]. This representative gave us a Repair Order number RO11B000721. The estimated repair period was for 2 days and the car was to be delivered back on 13th July 2010 as per the repair order.

Today it is 21st July 2010, it has been more than 11 days. The car has not been touched for repairs. It remains in the workshop as delivered by the towing vehicle. The problem indicated was the failure of the starter. For the last 9 days the representative is saying that they cannot find a starter. My company has suffered losses to the tune of 27,000 Rs for hire of private car as replacement. One manager from our company has been visiting their workshop everyday for follow up for the last 11 days. He has spent a total of 11,000 Rs in doing so. The company has suffered a lost to the tune of 38,000 Rs and till date and we don’t know when the car will be returned back to us.

Also the name of the General Manager is Sailesh. No body is willing to give me the number for the General Manager as he has refused his entire staff to do so. The representative is saying that you should go to the consumer forum and only then any help will be granted. We tried to contact Mahindra and Mahindra. The number provided for customer services was for Mrs. Sultana Shaikh [protected]. Her office address is Mahindra Towers, 5th Floor SBU, G.M Bhosale Marg, Worli, Mumbai- 400017 Maharashtra, India but there is no response from her as well.

Thus my request to please guide us how to resolve this issue.

Name : Sujay Kewalramani
Number: [protected]/[protected]

Dear Sir,

I have purchase XYLO in the m/o of Feb & till now I am not satisfied with the service from your side.
I have complained for the mileage but no response from your local dealer
I have an complaint that the Doors are not properly closed it sounds too much.
I have an compaint that when the doors are locked & when we open the doors all the doors except the front door is never unlocked from inside, one people has to open the door from outside.
I have an complaint that in Rainy Season the water is droping inside the vehicle & all the automatic switches are getting wet.
I have a complaint that the Coolent water is leaking.
I have a complaint that the Engine oil is also leaking & all the coolant & engine oil is spreaded in the bonout.
I have a complaint that when I had sent the vehixle for the above complaints they informed us that the condeser is leaked & to be replaced & it may take 10 days to repair .

Kindly infom me that by running 20000 Kms how can the condenser leaks & what is the guranty period.

kindly look into the matter at the earliest.

thanks & regards,

Rajiv Sharma.
[protected]

Dear Sir/Madam

I have purchased new mahindra n mahindra xylo before 52 days from the purchase date after four days i was geting problem in engine regarding noise from engine i had visited dealer show room many a time but they only answering they till dot recevied parts from company today in my car facing many problem like door making noice, air coming from doors, poor pikup and milege, break not working proper, tyre wearing problem, balancing not doing proper, noice coming from R1 suspension, break rolling, during breaking you cant handle vehicle many problem there but i am not getting solution for this please help me regarding this

i am doing copy here of mail which i recevied from mahindra & mahindra executive

Dear Mr Bhagwanji



This has reference to your mail regarding your reported concern.



We apologise for the inconvenience and have advised our Customer Care Manager Mr Ajit Gham who is based at Ahmedabad to arrange for necessary action as required. Please bear with us till such time.



Please let us know for any further support or assistance.



With you hamesha

Thanks & Regards,

Sultana Shaikh

Customer Care Dept.
Automotive Sector, Mahindra & Mahindra

Email: [protected]@mahindra.com

Phone -022- 24916773





From: BM chotara [mailto:[protected]@yahoo.com]
Sent: 17 May 2010 12:50
To: CUSTOMERCARE
Subject: Request You Please Help Us Regarding Xylo Problem



Dear Sir/Madam





i have purchased new xylo D2 on Dated 20th april 2010 on name Mavji Ramji Chotara from your dealer B. Mangatram (Gandhidham) from the purchse date i got problem in engine withn two days, from engine coming noise like tick tick tick, i compained in comapny and visit dealer point B. Mangatram (Bhuj) for this problem, after four days inspection they told this noise coming from tapit because of company foult and now theny told us need to change rocker shaft for solution, but there this part not avlble so they changed rocker shaft from the old engine till new part comes (time limit 5 days), after changed this shaft we facing problem regarding fuel consumtion much high, before i getting averege around 16.33 to 17 but after changed rocker shaft getting averege only 8 to 9 and other problem facing like poor pickup, gear shifting problem, clutch play and many other,



and also after 15 days from purchase visit second time for change new rocker shaft and also for 1st free service, but they told us till today we dot get rocker shaft from comapny so we cant do anything, and about few problem on 1st service i put there like oil and filter change, central lock not working, noise coming from door, air coming from door, poor pickup, clutch not proper, gear shifting problem, break not coming proper during break coming from noise from front of left wheel, vehicle get down from behind, power steering to hard and play, but from company vehicle receive only with changed oil till all this problem pending and no one take incharge for ll this many a time talkd with customer care and here at dealer poit but nothing favroble for us



please help us what to do now





Bhagwanji

[protected]

Hello Everybody,

I had purchased Mahindra Scorpio CRDe 2.6 in the month of April 2007 for commercial purpose.

I had availed a loan from Mahindra & Mahindra Finacial Services Ltd. There is a refund scheme of excise department on purchase of commmercial vehicles due to which I was entitled to receive excise refund of Rs.30,000/-.

The employee of Mahindra & Mahindra Financial Services Ltd., promised me to get the refund order of Rs.30,000/-. He has completed all the documentation on my behalf inclulding Bank's verification of my signasture etc.

Till date I have not received my refund order of Rs.30,000/-. I doubt that the employee of MMFS had siphoned the money with the help of authorised car dealer and finance broker. IT IS NOT POSSIBLE AT ALL TO COMMIT SUCH FRAUDS WITHOUT THE HELP OF THE INSIDER.

This fact was confirmed when I had approached the Goregaon Branch of MMFS. The Branch Manager and the Regional Manager extracted all the information by pretending that they want to help me genuinelly. After few day I received the letter from MMFS in which they had tried to save their employee by using the information I provided to them. I can still prove that the employee of MMFS had siphoned my money.

In view of the above, I had delliberately not paid one EMI so I can dig up this issue on later date.

I request you to be careful in such dealings.

Sir,

I had purchased a mahindra xylo E8 from P P Automotive Karnal(Haryana) in Oct.2009.I belongs to Hisar District.On 24th May10 the sluff wire was fired.then
i gone to Supreme Automobile Hisar for Repairing sluff wire But they responed that i have to pay money of Rs.1000 for that because i have purchase Xylo from Karnal.At that time i was agree to pay 1000 rs. because o[censored]rgency.but after 3 hours they are asking for 5000 rs for that work.Then i talk to Service Manager Of Hisar Area.but i Didnt get right responce.then i talk to Mr. Raghav Mob No.[protected](Area Manager).He ensure me to pay only 1000 rs. rest amount Bear By company side.When i go to Supreme AutoMobiles to Confirm The Status then they ask me confirmation with mr Raghav.but he didnt pick my phonecall.at last i paid 4422 rs to repair my Xylo.i am very disappointed with the behave of company Employees and After Sale Service.i also talk to customer care but i didnt get any right responce from there side also.


So please help in taking this matter to the highest authority.

Xylo Details :

Chasis No.MAIYA2BVN92H11072
Engine No.BV94G54464

regards!
Rakesh Kumar Garg
[protected]
[protected]@gmail.com

Dear Sir
I have brought Xylo E4 Vichle from SHUHUL AUTOMOBILES PVT.LTD NOWGAM BYPASS SRINAGAR.on 21.06.2009.
Ihad accident of my vichle on 29 may.2010. i left vichle for insurance claim with shuhul automobiles. i have bajaj aliance insurance . insurance people have cleared the insurance claim. now shuhul people told me that we will deliver vichle on 5th June. 2010.
but as on today i have not got deliver of my vichle and the service from the shuhul dept. is very very poor they are not treating clients in good manor when i conatct them they say so many excuse within 2 mints they cut the teleph. i have been 3 times to the thier office for enquiry of my vichle they give only one answer that Mr Juniad is not available . Mr Juanid is lookkin after insurance claim vichles. Junaid cellno; [protected].

now my request u to is that kinldy take a action against that why they don't given proper response to their clients. and shuhul automobiles in srinagar is not taking care of their clients even their boss is not meeting their clients when we ask that we need to meet boss of the shuhul they don't give importants . their staff specialy those who are on excutive post.

kinldy inform the Shuhul auto people that look after their clients in proper maner.

they think that we kashmirs are not able to send the complients to Mahindra company.

kinldy lookafter this matter.

thnaks with regrds.

farooq bhat

my vichle no; JK01 M 8609
CHASSIS NO: 92E33989.
ENGINE NO:BV14E45638.

Dear sir,

This is in connection with a call, I had received from a cell No, bearing no -[protected], two weeks ago. The person, who called me ,he informed me that he is calling from Mahindra Motors (H.O).

He also informed me that a lucky coupon contest was held in between the customers of mahindramotors, those who purchased vehicle in last sixmonths. My name is selected for a prize ( Mahindra Scooty). I have to contact my local dealer for the same.

But the local dealer is unable to give me any information for the same. I am giving my purchase details for the same. please inform me about the same if any.

Name : Ranjan Kr. Barai.
Add; Subhas Pally, P.O & Dist- Malda, West Bengal-732101.
Date of Invoice: 24.12.09
Dealer : S.N.Motors
Invoice No- SNM/0621/09-10
TYPE: XYLO E8m-Eagle, Sr No-92K24503. Engine No-BV94J62761, CHASSIS No-MA1YA2BVN92K24503.
COUPON BOOK NO-0026850.

THANKING YOU,
Regards,

RANJAN BARAI

Hi, I'm Jay, possessing 2007 Scorpio CRDe LX which was having some minor issues such as
1.the dashboard's middle AC vent to be replaced,
2. rear foot rest to be replaced completed with a new one,
3. 65000km servicing.

So went to do the repair at NBS International which is M & M's own service center at Sewree, and to my surprise the service was horrible.
The Service Advisor claimed...

i myself as rakesh doshi owe a Mahindra Xylo vehicle no.MH-O3-AR-5544

I HAVE REGULARY SERVICING MY 4TH & 5TH SERVICE FOR YOUR BHANDUP WORKS. I THAT I FOUND THAT THE HANDBRAKE CABLE WORKING FAILED IN 4TH SERVICE AND COMBINATION SWTICH NOT WORKING PROPER HEADLIGHT IN MID OF 4TH SERVICE AND 5TH SERVICE AND WIPER GEAR NOT WORKING IN 5TH service and i was assured fully By your service engineer that it would be replaced free of cost from the company as the car carries 2yr warranrty but till today 1month have been passed for the 5th service and 4months have passed for 4th service i do regulary call your service engineer for the parts..but it say its in progress....wen i call up in your store manager for the said parts to be purchased its says that are availlabe for COST.? i also call mr.sachin think so the works manager for bhandup but he didnt even bothered to pick my call at 11.30am replied via sms that" kindly call me after 2.00pm " is that the serive you offer to your customer...is that the way you build up relations to the customer....that day onwards i have stop the publicty for xylo...becoz once if you purchase it all fine but the sales and servcive offered by the companies dealers is WORST