Mahindra And Mahindra Complaints & Reviews

puchased new vehicle- mahindra thar DI TC 2WD
serial no: A1L65699
chassis no:MA1AH2GLKA1L65699
engine no:GLA1L85747
colour: white
vehicode:3000032
with ref to above the vehicle was purchased on 31st jan 2011. a compliant was lodged saying we still hav'nt got the logo of the vehicle. at the day of purchase the vehicle had run 2000kms. til date it has run 5000kms and the engine's vehicle has broke down. we have not got any response from your side. we are very much dissapointed by your worst service.. none of our complaints has been attened by any of your representatives till date.. kindly look into the problem.

Dear sir,
In reference with My salery A/c (M&M SWARAJ DIV.) CRN No. 32726314.

I HAVE NOT RECEIVED MY WELCOME KIT YET NOW , SO I UNABLE TO MAKE ANY TRANSACTION.

ALREADY SUBMITED MY APPLICATION IN ABOVE REFERENCE TO BHOPAL M.P. NAGAR BRANCH IN WRITTEN, BUT NOT RECEIVED ANY RESPONSE ,

I AM VERY MUCH DISSATISFIED WITH THE SERVICES OF KOTAK BANK ALTHOUGH I BELONGS TO SAME M&M GROUP.

REGARDS
SANJEET YATI
[protected]

Dear Sir,

I Suvigya Rathee Bansal, Complainant, Case No. 489/07 at District Consumer Disputes Redressal Forum, Sheikh Sarai, New Delhi hereby wish to bring to your kind notice that my case is endlessley going for over 3 years now without any results whatsovever.

For last 4 dates when we visit the court on the given date, we are told that arguments are over and judgement will be passed. For not having received any judgement notice/ information, we enquire at the court and get told that a fresh date has been released for appearing in court. We go to court on the said date and again hear that judgement will be passed. It just does not seem to come to an end.

Last we had the date in court on 9th Nov 2010 and were told about judgement getting released in a month's time. But no news till now. We request your kind attention to the matter and bring it to any conclusion.

Thanks,
Suvigya Rathee Bansal

Dear Sir,
I had complained six months back for rusting and requested change of body shell, but i was assured that threre is nothing wrong in the metal thing, problem is off paint only, it will not be repeated in future.

But after six months again same thing started, rusting again started developing in my mahindra logan car.

I have decided that if i will not get permanent solution this time i am going to approach consumer forum and wants to file a complain there.

Mahavirsinh Mandora
+[protected]


From: WAGHMARE.[protected]@mahindra.com
Subject: RE: Mahindra Logan
To: [protected]@yahoo.com
Date: Wednesday, 7 April, 2010, 2:40 PM
Dear Mr. Mahaveer,
As per our discussion & mutual agreement during the last meeting, we had decided to do the required paint job on the affected area of your vehicle. Moreover, we had also agreed to repair the externally damaged body parts (accidental) of your vehicle on purely goodwill basis.
We can assure you that the required work on your vehicle would be of good quality and as per the standard processes.
Also, the insurance policy is not required for repairing the rusted parts but would be required for repairing the externally damaged parts.
We expect your sincere co-operation in this matter so that we can close the same as soon as possible to your satisfaction.
Regards,
Navendu Waghmare
CCM, Ahmedabad
From: Kirpalsinh Vala [mailto: [protected]@yahoo.com ]
Sent: Tuesday, April 06, 2010 8:02 AM
To: WAGHMARE NAVENDU
Cc: CUSTOMERCARE
Subject: RE: Mahindra Logan
Dear Mr.Navendu,
I still awaiting your reply, i want to put up my car for work as soon before the problem gets bad to worse,
But before that i wanted assurance from your side that after doing these work these should not happen again in this luxury car, plus i expect that using insurance for the above cause does not viable, where the problem seems arisen due to manufacturing fault, as i stated earlier, it doubts the material of metal used for making body of the Logan Car.
Awaiting your reply as soon as possible.
Regards,
Mahavirsinh Mandora
+[protected]
Regards,
— On Fri, 2/4/10, Kirpalsinh Vala < [protected]@yahoo.com > wrote:
From: Kirpalsinh Vala < [protected]@yahoo.com >
Subject: RE: Mahindra Logan
To: WAGHMARE.[protected]@mahindra.com
Date: Friday, 2 April, 2010, 6:26 AM
Dear Mr.Navendu,
As we discussed earlier and mentioned below in your mail, the solution advised at present is not a permanent solution as per my thinking, i appreciate your effort in taking care of the damage/fault being developed in this luxury car.
But my perception was that this should not develop at all in this type of Car, there must me some default in material used, and it doubts the quality of metal being used to make Mahindra Logan.
Whatever solution provide by you, i accept but kindly ensure that this is not an on-going process, as i expect a permanent solution of this problem.
Regards,
Mahavirsinh Mandora
+[protected]
— On Sat, 27/3/10, WAGHMARE.[protected]@mahindra.com wrote:
From: WAGHMARE.[protected]@mahindra.com
Subject: RE: Mahindra Logan
To: [protected]@yahoo.com
Date: Saturday, 27 March, 2010, 11:48 AM
Dear Mr.Mahavirsinh,
This refers to our meeting with you at Punjab Automobiles on 20th March along with our experts from Nashik Plant.
After thorough inspection & our later discussion, we had come to the mutual understanding that the repair work of the affected parts of your car would be done in the 1st week of April (as per your convenience) at Punjab Automobiles. Also, few portions of your car which were externally damaged, would repaired on FOC basis (for which we would require your insurance policy). Also, your car would be treated with the paint protection treatment after the repair work.
Hence, request you to kindly inform our dealer few days in advance when you plan to take the vehicle for necessary work.
Regards,
Navendu Waghmare
CCM, Ahmedabad
From: Kirpalsinh Vala [mailto: [protected]@yahoo.com ]
Sent: 14 March 2010 11:10
To: CUSTOMERCARE
Cc: Kaushalya.[protected]@mahindra.com
Subject: Mahindra Logan
Dear Sir,
I am Mahavirsinh Mandora from Ahmedabad, A proud owner of Mahindra Logan, I was thinking since long to write-up something good and positive about Mahindra Logan, and wanted to share my experiance with all on Networking sites Facebook and Orkut and that sort.
But unfortunately i have set down to writeup a complain regarding rusting being devloped in my Luxury car since last 8 months back, initialy it shows like a spot type on the body and grdualy it gets devloped all over, i was shocked seeing this when i seen first time, Soon i complained to the dealer from where i had purchased ( Mahindra Punjab on S.G. Highway , Ahmedabad ), Mr. Vaghmare from your office had visited and given just a temporarty solution of removing the corrosion and painting that part.
I was not happy with the service as it was not the permanant solution, first of all i was not expeting this type of things from Mahindra make Vehicles, We are customer of Mahindra & Mahindra since 1985, since then till date We have your Tractors, Jeep and other Vehicles.
Since a rough vehicle like tractor which is being used in farm and lying in rains and that sort, it does devlope rusting or corrosion , how it can be developed in such a Luxury car.
Myself i am a patient of Blood Cancer, these car is used only from my home to Doctors Visit and from there to home. Not any regular outings.
As i stated earlier Mr.Vaghmare from your office had advised and action temporary solution of removing the stain and painting that part , But corrosion is being devloped inside from the body, we can not make it from outside, when it gets developed large we can see the small stain being developed outside.
I expect your good sefl to address this issue to some senior guy , who can see and provide me the permanant solution, and if its not possible i expect body change.
As these type of things must not be developed in such a luxury car. My vehicle details are as follows, Awiating a reply from your side.
Reg. No. – GJ23H451
ENG. D005498
CHS. VINMA1LSRHJH7ZF15689
Thanking you,
Mahavirsinh Mandora,
+[protected]

maine 3 /10/2e010 mahindra scorpio vlx lee thi , 21/01/2011 ko road py chalte chalte engin seej ho gaya,vehicl run only 2500 km. maie company phone kr k gadi ko service centar ly gaya, wo kahte ki engine was change jis may 25 say 30 day lagygy, main daily delhi up down karta hu jis k liye muje 2500 rupee ki taxi karni padti hai , main chata hu ki company muje taxi ka rent pay kare , plz help me

I had applied for Exended Car Warranty which Mahindra had introduced for all their Vehicles, I had applied for my Logan Petrol 1.4 L and had given the DD for 12200 rupees in first week of June 2010, Usually the process takes 1-2 weeks, for issuing the warranty, but till now I haven't got the Waranty papers or Certificate, I have called the India Garage Service centre Victoria Road Where I had given minimum of 50-60 times , and even I called the customer service Number and lodged the concern, but nobody gives a proper reason for not giving the Warranty even after 7 months, I even told them to return the money since they are not responding, but till now I haven't got either the money or the warranty papers.
So I request you deal with this erring Vendors.

Respected sir,meri mahindra maxximo mini truck ka engine under warrnty date~08/12/2010 ko fail ho gya jisey repair ke liye jattari auto sales ke workshop allapur road khair bypass Alligarh per date 09/12/2010 ko chhorhi thi.Meri mahindra maxximo mini truck aaj date-16/01/2011 tak bhitheek nahi ho paye hai.jis ke karan mujhey Rs. 25000 ki financial hani huye hai.aap se Anurodh hai ki applicant ko same loss ka as per mahindra & mahindra compansation diya jaye.otherwise I will go to consumer corte.THANKS
L.K.BHARDWAJ
[protected]

i have dun my car service at 30/12/2010 i told-ed to the sever ice supervisor that i am hearing 1 sound from my engine he told me that u come after 10 to 15 days i sided OK but now at 09/01/2011 my car has given me problem in haiway than i call to showroom they told-ed me today is Sunday than also i sues OK i will come by my own aregment yesterday when i go to work shop the bill of rs 5590 that u have to pay Wat should i have to pay , when i will says every thing to the service supervisor than why he is given me time after 10 to 15 day thetas is NT my fault my car time is only 4 month 5 is running on km run 18689. Wat is the warrant e .

shubhanshu aneja
new colony tungri
chaibasa
aneja house
jharkhand
west singhbum

here i receive a fraud email for job




Mahindra & Mahindra Ltd

Dear (candidate)



This is only one chance for you.



You are in group one,You are selected for the interview.And your last depositing time 01:30,



Note - You have to deposit an refundable security amount by cash on[protected] in to the Bank in favor of (Mahindra). The Job profile and salary offered by Company will be mention in your call latter. Your call latter and Air Ticket will dispatch very shortly after receiving your confirmation of security deposited in to the Bank.

The security amount paid by the candidate. This is a refundable amount. And this is compulsory because this is company process.



And after depositing you send me your deposit slip scan copy and your id and add., your two mobile number or phone number.



Note[protected] is the last date of security deposit in to the bank. and bank A/C number you call Mr. Harsh Gupta,



Note - you can call in official working Hours Monday to Saturday–9 Am to 4 Pm. After the working hours your call not be accepted.

if you are been selected or not, This amount is refundable.

Kindly give the information after deposited the security amount in to the bank to company’s below mentioned email id. Without information to this email id – ( [protected]@accountant.com, ,harsh.[protected]@mahindra.com) Your letter will not be dispatch to your home address.

Dear sir,

I have purchased mahindra xylo d2 on 29 sept 2010 from R C Enterprise through HDFC loan. At the time of delivery Dealer has provided only delivery chalan and has said you can take remaining documents from Hdfc agent .After two days Agent has given only invoice and sale certificate.Again i visited to R C Enterprise they did not handover form 22 and temporary no.Dealer authority said we are not authorized to give form 22 to customer .I did not have any paper to prove ownership of the vehicle.
I want to know: Who will the legitimate owner of the UNREGISTERED Vehicle.
An early reply on the matter shall be highly appreciated
Serial no.A2G55226
Engine no. JAA4G14840
CHASIS NO. MA1YA2JAKA2G55226
Delivery invoice no.S.R.C.E/835/10/11
Niraj kumar mob.no.[protected]

Engine No: GHA4H90289
Chassis No: MA1WE2GHKA2H77040

Year of Manufacturing: 2010

Registration No: AP15AT6479

Date of Registration:23/10/2010

Driving Licence: DLDAP[protected]

Policy/Certificate No:[protected]

Proposal/Cover Note No:[protected]

Contact No: [protected],[protected]

We have purchased Bolero SLX no. MP 07 BA 0460 from Royal Automobiles, Gwalior (MP) in 2007. I have the following complaint against Royal Automobiles-

1) There is no proper service equipment available with Royal Automobiles like pressure lift always is not working

2) After washing there is no provision of Greasing at workshop

3) We have demand Power st-rearing oil seal in May 2010 and 15.12.2010 but they are not able to provide the oil seal till date.

Please let us know the benefit of authorized service station. We humbly request you please take the necessary action at the earliest.

With best wishes

AFPRO, Gwalior
Ph no.[protected]

dear Mahindra Xylo,
i am a customer of mahindra having a two months old E6, Dimond White Xylo, bearing reg. no. KL 01 AZ 3920 in the name Shibu. it was drenched in water due to breach upstream of the river near by on December 8th. according to the TVS Mahindra, Karamana, Thiruvananthapuram service centre people all the the electrical and electronic parts are damaged due to water logging and the work of the vehicle can be completed only according to the availability of parts from Mahindra. that may take a minimum of one month to a maximum of many months. please help me providing necessary items in time. as a lady customer i am totally trapped here without car. my mobility has come down to almost zero. Kindly help me to get the vehicle in top condition as early as possible with minimum depreciation.

I bought a Scorpio and was delivered by Sterling Motor Co ( Gurgaon ) on 23rd Oct 2010. After 4-5 days the 3rd row seat started giving trouble as it did not stay in it’s folded position. After about 16 days of delivery (400 kms ) the 5th gear stopped working , it did not stay engaged , it would slip back into neutral position as soon as the gear was shifted to 5th .
Since I was out of town I wrote to Sterling Motor Co . and chose to address it to Mr. Manish Sharma as he was the person who sold the vehicle to us. He has been very professional and helpful throughout our dealings with Sterling Motor Co. Mr. Manish Sharma booked an appointment for the vehicle to be inspected at the Sterling Motor Co workshop and informed my wife about the appointment set for the 9th Nov.
On 9th Nov 2010 at around 10:30 am ,my wife took the Scorpio to the Sterling Motor Co Workshop in Sector 18 , Maruti Industrial Area , HUDA , Gurgaon. Upon reaching the workshop Mr. Vineet Rana took up the case for the Scorpio. After a test drive it was determined that the 5th gear did have a problem and Mr. Vineet told my wife that it would take about 4 hrs for the repair of the 5th gear and 3rd row seat ( was missing a screw ). It was 11 am , so , with the 4 hr time given by the work shop to resolve the problem the vehicle was due for delivery at 3 pm. My wife went home and came back to collect the Scorpio after 3:30 pm , the vehicle was not ready and Mr.Vineet Rana would tell my wife that it would take another 15 – 20 mts more , after several excuses like these the vehicle was finally ready at around 7 pm !!! To add insult to injury it took another 15 – 20 minutes for the billing department to print the bill so my wife could take the vehicle and go home. The final task of printing the bill was passed around between 2 or 3 different billing clerks. My wife had to raise hell and scream at the staff there for them to take the matter seriously and finally print the bill. Anyone who has been to this workshop knows that this place has a predominantly a male clientele .She finally left the workshop around 7:30 pm.
I wrote about this incidence to Mr. Manish Sharma a day or two after the incidence and asked him to forward my concerns / complaint to the relevant person and also copy the mail to me so I know some concrete steps are being taken in Sterling Motor Co to minimize such incidents in the future. It has now been over 2 weeks and I have not heard from Mr. Manish on this matter (solving complaints is not his department and he has done enough to help me with my problems ) .
I then wrote to Mahindra & Mahindra customer care directly on 18th Nov 2010 , in the hopes that these problems will be rectified in the future. Then a week later I wrote back to M&M as there was no acknowledgement from M&M (although their web site states that they respond within 6 hrs of receiving comments from customers ) With M&M having a large urban client , it is in their interest to push companies like Sterling Motor Co to have better trained employees and also have a system of holding them accountable for poor performance. How could an Executive from Sterling Motor Co give and estimated time of delivery as 3 pm and finally the customer walks out of the workshop at 7:30 pm ( 4.5 hrs after the promised time of delivery !!! ) Someone senior in the company needs to start by auditing the station / workshop manager, as such slack performance would come only if the senior management is complacent.
It has been 20 days since I wrote about the incident to Sterling Motors and about 14 days since I wrote to M&M , neither companies have acknowledged my concern. When I read other comments regarding Mahindra & Mahindra after sales service , my issue sounds relatively small but if M&M really wants to excel and stand shoulder to shoulder with the multinational companies then they need to heed these finer points. In the past I have driven a Maruti , a Hundai and a Honda and these 3 companies delivered excellent service while they were in the process of selling me the car and most importantly their service stations were handled in a very competent and professional manner.
I am investing my time and I hope to see a positive outcome from this constructive criticism.
Sincerely
Ajay Pradhan.
[protected]

I HAVE A 2004 SCORPIO MODEL, IN[protected] THERE WAS A MALFUNCTION IN BRAKE BOOSTER AND CYLINDER WHICH IS A TYPICAL SCORPIO DEFECT AS PER THE COMPANY TECHNICIAN. EVENTUALLY THE PARTS WERE REPLACED FREE OF COST BY CO. AS WE DIRECTLY APPROACHED TO THE CHAIRMAN. AGAIN NOW IN 2010 THE SAME PROBLEM AGAIN ARISED, THE SERVICE MANAGER AT SURAT"S SERVICE CENTRE Mr GANESH REPLIED THAT BECAUSE YOU DID NOT SERVICED THE CAR REGULARLY WITH US WE CANNOT DO ANYTHING - HOW WOULD YOU EXPECT ME TO DO THAT AS A RESULT OF THE BAD EXPERIENCE I FACED LAST TIME. I NEED A SOLUTION TO IT ASAP - AS YOU HAVE FLOATED A DEFECTIVE VEHICLE IN MARKET - and the defect can cause loss of life also which will force us to approach consumer forum this time. want an urgent resolution to it, my car no DD 03-C-2546 and my contact no is [protected] ( Jimmy Kharadi )

Hi,
This is a serious concern. I gave my Bolero for Servicing to Sireesh Auto (Pvt) Ltd Jakkur Main Road for the first time . I was not satisfied by the kind of response I got from the service station. The main complaint was that the Gear box was hard especially when I tried to shift to second gear it made a loud noise. I had informed the guy who came for picking up the vehicle. When I got the vehicle back I observed that one of the wheel cap was missing, the front window rotator was changed to some flimsy part without my notice. And the main problem of this gear box was not solved. i just had to pay a bill of Rs9345. I gave 9500 to that guy who picks up and drops the vehicle but he never returned the change. When I asked for change He was very arrogant and said no change. I tried to reach a person called Ram Job card Handler who handled my vehicle. He was unavailable forever. The Service center guys said that he would call back which never happened. I will never give my vehicle for servicing .

I advice everyone not to give ur vehicle to this service station. I request Mahindra and Mahindra to take a strict action against these irresponsible workers.

I am Karma Lachungpa , of Sikkim Gangtok who recently Bought a New Xylo E8, to which after a few month when i went to the Services Center...and asked for a new Bar Bush, the concerned staff gave me the other Bush of Bolora!!!! i got shocked.
well i asked him for the Genin of ..he said that i have to wait for a month..Some parts of my Xylo .were not there,when i bought.I had to wait for 4 month..!!!! Can you bear...
THE PRODUCTS ARE TOO EXPENSIVE,,then buying from the other parts Shop.THERE IS A VAST DIFFERENCES...Somrething or the other will be missing,while going for servicing...
I could be greatful if you could look after this matter.,

THE DREAM CAR 'OR' MY NIGHTMARE
[protected][protected]

Sometimes your passion about something blanks your mind. The choice was great but what went wrong?? I'm still wondering.

One afternoon I walked in the Koncept Mahindra Showroom in Noida to test-drive Scorpio VLX. The drive was great and it didn't take me long to make up my mind to own this vehicle. I asked for a quotation and applied for loan.

In a week my loan was approved. I went to confirm this to the dealer and what i saw there was a true beauty. A new Scorpio SLE with "SUNROOF" attached. I was impressed. I always wanted to have one in my car but never went for it with a thought of harming the vehicle's body. This time it was different. After enquiring about it from the dealer they convinced me that they will install it and it is compatible with Mahindra Scorpio and doesn't void its warranty. I was satisfied as it’s a reputed Mahindra Dealer and they themselves are recommending this to me. After speaking to the entire technicians and sales advisor in the company I opted for SLE with sunroof installed.

I was curious and excited. I went a day before my delivery date to have a glimpse of my dream car. It looked incredible but the smile from my face suddenly disappeared when I saw water leakage in the vehicle. I was stunned and disappointed. I called all the people concerned and related to my deal and asked for an explanation. They got it fixed and reported it as an installation error. Patiently I accepted their response.

Delivery Day:
[protected]
The day has arrived. I am excited. I am going to get my car today. I reached the showroom on time. They said the issue with sunroof is rectified. They asked me to sign the delivery paper but I thought to look at the vehicle first before signing any documents. There were rust all over the body, the after sunroof installation paint was not matching, after opening the bonnet of the car the bonnet shield fell down. They saw all this and got it fixed. The rust was given some touchups. The delivery time was 15:00hrs but I got the car at 19:00hrs. Patiently I saw all this and accepted their apology.

I got my car. I was happy again but my elation didn't last too long. After driving 2 kilometres from the showroom, the vehicle started giving some noise from the front and the orange engine sign was lit. Immediately I pulled the car and took a U-Turn back to the showroom. Their engineers checked the car and said, the diesel is less. They connected a computer, turned off the orange engine light, filled some diesel and said its ready to go. I took the car and drove back home.

Day 1:
-----

The engine's orange light lit again. The noise started coming again. Took it to the showroom and got it fixed. Don't ask me their explanation!

Day 2:
-----

Installed JVC car stereo. The stereo turned on and turned off again. They said you car ignition is giving reverse current and i must take it to the showroom. Took it to the showroom. They called their technician, he checked it and said you have cut the wire. I was surprised and responded I took care of it. He showed me an additional wire and showed its installation saying its an outside work. I was furious as I took care of it while the installation was on. The technician responded by confirming it the wiring from fog light. This was a great shock as SLE comes preinstalled with fog lights. This was a great blow for them as it was their own dirty work, which they were trying to impose on me, but by mistake the technician uttered the truth. He changed the topic and fixed the reverse current coming from the ignition. Patiently I drove the car back home without showing any anger.

Day 3:
-----

The wind started blowing through the sunroof inside the car. I took it to the showroom and got it checked. They said, the concerned technician has taken a day off so I should leave it for another day.

Day 4:
-----

Heavy rain in New Delhi made Delhites a great ease from the hot weather but it was nothing less than Tsunami for me. I woke up in the morning, went to my car and opened the gate. I was stunned to see water everywhere in the car including the electrical part. I took it straight to the showroom. I was concerned about the electrical parts, rust in the ceiling and body. They took the car from me and said they will get it fixed.

Now my car is in the showroom. This is a new car and buying Scorpio still costs you 10 and half lac of rupee. If this is Scorpio, which is owned by Mahindra, then this is the worst vehicle ever made by such a company. I don't know whom to blame, the dealer, The Manufacturer or My fate. This is my first initiative towards all the problems caused. I am making a website "saynotomahindra" I will put it online soon. I am posting my experiences on blogs and finally my father who is an advocate in The Supreme Court of India is planning to file a suit against the dealer and the company in the consumer court. The world must know what they intend to buy.

Bought from: Kocept Mahindra, Noida
Sales guys contacted and who know my case: Hema(Sales) Ananta(Accessories) Sanjay(PDI) AND vp(tOOFAN

My name: Saquib R Khan

[protected]

To
The Eastern Regional Head,
Mahindra & Mahindra
7, Park Street,
Dr Md Ishaque Road,
Kolkata,
West Bengal – 700016.
Telephone number:[protected].

Subject: Complain against M/s Royal Motors, Kolkata.

Reference: Purchase of BOLERO PLUS 9 SEATER NON-AC, BS - 3, 2WD FROM ROYAL MOTORS 135A, S. P. MUKHERJEE ROAD, KOLKATA - 700 026 somewhere in February 2010.

Dear Sir,
This is to inform you that I am writing this letter with profound grief on my experience in purchasing a vehicle as mentioned above from the dealer whose name and address is mentioned above. The proprietor of the dealership is Mr. Nitin Himmat Singh and under him Mr. RAJA GARG whose telephone number are [protected] is the important person and the Dealer authorized person who has misbehaved and created mental agony is Mr. Sankhojit Chatterjee.

I received a QUOTATION DATED[protected] of the above-mentioned vehicle with QUOTATION AMOUNT Rs. 5, 44, 629.00/-. Ever since I have purchased the vehicle in February 2010, I have encountered the following problem:

1. The initial booking amount of Rs. 10,000 and the discount of Rs. 25,000 totaling to Rs. 35000 has not been paid back to me in spite of paying the quotation amount from the bank that financed me.
2. Vehicle was purchased in February 2010, Discount offered by dealer. Rs. 25000.00, booking amount taken by dealer Rs. 10,000.00, which construes that when the vehicle is getting bank financed Rs. 35000/- is supposed to be returned back by the dealer to the customer that is me. I have not received this money till date.
3. Over inquiry the dealer is mentioning that they have adjusted this money against insurance and registration cost. However, DEALER IS UNABLE TO PROVIDE ANY RECEIPT OF THIS TRANSACTION OF Rs. 35000 GETTING ADJUSTED TO REGISTRATION COST AND INSURANCE (AS CLAIMED BY DEALER).
4. It is pertinent to mention FEW DETAILS OF THE VEHICLE - BANK OF BARODA - TALA PARK BRANCH HAS FINANCED THE VEHICLE.
1. VEHICLE GOT REGISTERED BY me WITH THE HELP OF INVOICE received FROM THE DEALER after 6 months of purchase of vehicle AND A XEROX COPY OF THE INSURANCE cover note also provided by the dealer AFTER 6 MONTHS FROM THE DATE OF PURCHASE.
2. ORIGINAL INSURANCE COVER NOTE TILL date have NOT RECEIVED THE BY me.
3. REGISTRATION NUMBER OF THE VEHICLE IS WB - 04 - E – 7803 was obtained by me with lot struggle and pain and had to bear lot of expense since documents for registration was not provided by the dealer.
4. While getting the vehicle registered it was identified that temporary registration number of the vehicle was a false one (vehicle was supplied with temporary registration number 451 but it was identified that the actual temporary registration number was 278). This may kindly be verified and checked from your end since I suspect that the dealer is cheating in all respect in providing a fresh vehicle. For your reference kindly note the engine number is GHA4A23016 and CHASIS NUMBER IS MA1WG2GHKA2A72185 of the vehicle provided to me.
5. There are some TECHNICAL PROBLEMS encountered by me which I think is purposefully done so that owners of vehicle cannot verify whether the vehicle provided to them is fresh or damaged and rectified one at their service center.
6. FOUR FREE SERVICES OVER. VEHICLE WAS NOT ATTENDED TO AND DELAYED PURPOSEFULLY FOR DELIVERY.
7. WITHIN 6 MONTHS OF THE PURCHASE OF THE VEHICLE THE 4 TYERS HAVE ALREADY WORN OUT AT 18000 KM.
8. VEHICLE HAS NEVER BEN ATTENDED TO PROPER SERVICE AND THE CLIENT IS FORCED TO GET THE VEHICLE SERVICED

I request you to immediate scrutinize and inspect this dealer’s network. It appears that the dealer is firing the gun by keeping the butt your shoulders. I immediately require the following;

• PROPER ACCOUNTS OF Rs.35000/- to be made available to me.
• INSURANCE COVER NOTE ORIGINAL to be produced to me by the dealer.
• All relevant documents of purchase of vehicle are required by me, which I want that M&M should help me to obtain the same.
• MATTER SHOULD BE BROUGHT TO THE NOTICE OF your concerned department MAHINDRA AND MAHINDRA so that manufacturer should know what his dealer is doing in Kolkata.
• I need an immediate reply on this missive of grievance.

With thanks,
Regards,

RABI ROY
# 35 B, KALACHAND PATHITUNDI LANE,
KOLKATA - 700 002.
PHONE NUMBER +91-[protected].

This is Aniruddha From Mahindra & Mahindra Ltd, R&D.

Material Sent from Haridwar Plant on date 28/08/2010 it always takes minimum 9-10 days for deliver.

We ar trying to call on Landline no provided[protected], on mentioned land line no No body is responding, if respond by luck then we are getting reply " WE ARE NOT HERE TO DISPATCH COURIER AT YOUR LOCATION, 2) IF YOU WANT COURIER TODAY PLEASE COME & COLLECT, 3) PLEASE TALK TO HEAD OF THE BRANCH, bla bla bla, IF WE ARE TRYING TO CALL ON MOBILE NO PROVIDED ([protected]) THE PERSON HAVING THIS MOBILE NO IS NOT AT ALL PICKING THE CALL."

Requesting to take immediate corrective action on the same.