MakeMyTrip India Complaints & Reviews

SatishKundapur trip ID IN1304B22991

I had booked my holiday ( Customized) under advice from Holiday IQ with MakeMyTrip. My agony started at least 3 days prior travelling with the family. This package was of premium category and the names of the hotel proposed were of premium side. Once the payment recovered, the confirmation of the Hotels were totally a different to the one proposed. The listed Hotels simply disappeared from the frame. It was well identified prior departure and number of calls through the call centers and any number of mails were shot across to various names. Each one excused by giving names one different to another. The end result was:

My first point was Kolkatta, the Hotel they believed to have booked us was more like lodge than be called as Hotel. The irony was that THERE WAS NO BOOKING though we had a booking voucher given to us. We had to book in at a separate Hotel at our own expenses. Visited MAKEMYTRIP office at Kolkatta, poor girl(don't know the name) was so expressive and tried to help us by escalating to one Mr. Sanjiv Sandal believed to be Country Head. Agony, there was only assurance from a lady called REKHA and things remained as it was unchanged.

The next destination was GANGTOK: The Hotel they booked was more like a DORMITORY with three beds in one 10 x 10 room. The Hotel was located at Mall Road and booking description says there is Garden, landscape etc..etc... what a shame!!!! We had to book ourselves in a separate Hotel at our own expenses. No response from anyone and we were simply chasing all.

The Next stop was for LACHUNG: a valley people do not venture unless otherwise a confirmed booking, because of severity of extreme cold. After boarding the hired vehicle, en route came to know that there was no booking at all. We had to disband the tour from there on and went ahead on our own and manage to visit some place and also cut short the tour.

Though, the mail was sent to MAKEMYTRIP expressing all the adversities, so disgusting, no one called to help us. Some senior citizens were also part of this tour and we are at 2000 plus KM away relying on MAKEMYTRIP to honour their commitment.

The Hotel booking were in mess and not rectified prior departure, the transport was in mess, the planning was in mess. No accountability as you do not have any scope to talk to anyone in their system. Please understand, only MAKEMYTRIP can call you and if you try calling the same number, they do not accept.

My observation is that, in India, they may still last by following this practice as out there there 125 Crores and someone or other will be there to patronize without cross verifying the honesty of this Company. If they were to be Afghanistan, these people would have been beheaded.

My advice is that be sure and cross check each of your booking with the known entity at respective place else you will cheated. My case is a open and shut case, and probably take them to right place for legitimate loss recovery.

SATISH KUNDAPUR

Hi,

I booked a holiday package with makemytrip.com worth INR 1,44,000 on 23 March 2013.
An initial booking amount of INR 20000 was made online and rest of the payment was to be made in 2 installments before the trip. The date of trip was May 26, 2013.

However due to some mis-happening in my family, I required to cancel the trip. I called my booking operator but my call wasn't received neither anyone from the company called back (even after the date of second installment was passed and the payment wasn't made from my side).
Finally, i wrote an email (on May 13, 2013) to makemytrip asking them to withhold the booking amount (INR 20000) with them but postpone the trip. After 2 days, i received a call from my booking operator (Poonam Sharma) and as expected, she was rude and harsh in her tone informing that all bookings have been reconfirmed and i will need to pay the cancellation charges (as per company policy) which appx would amount to 70% of my package cost.
I questioned them for not getting back to me (while they were supposed to) when the date of second installment was passed to which she remained numb.

Anyways, she held up the phone saying she will get back with the cancellation charges soon. In the meantime, I checked the hotel and airline websites to check what amount is deducted when a cancellation is made. Surprisingly, the hotels which were booked in this package didn't charged a single rupee when and if cancelled 1 day prior to check in. The airline ticket too was refundable post deduction of some charges which any how can not amount to 20000.

After a day, i received email from makemytrip saying the booking amount of INR 20000 has been forfeited as cancellation charges.I replied asking to provide a detailed cost break up with receipts and bills to ensure the payment which they have made amounts to 20000.
However, they refused to provide a cost break up instead claimed that the cancellation amount is more than 20000 BUT their claim is without any documentary proof.

I am asking for refund of my booking amount post deduction of charges, as applicable but not getting a satisfactory response in this regard from MakeMyTrip. Request you to help.

With a great disappointment, this was one of my first travel
booking through MAKEMYTRIP.COM, I had to experience my most horrible
and hasslesome journey where i had been harressed by the airline
staff at the airport purely due to lapse of information which
was ideally suppose to have been passed on to the airline by MAKEMYTRIP.COM
operations, but had not been done, which shocked me.

I had rightfully paid to MAKEMYTRIP.COM am amount of AED 138 ( INR 2000 ) towards an infants
booking which is clearly stated on my acknlodgment sent by the operations, however, this booking information had
not been passed on to the airline and did not reflect on their
systems because of which i had been harressed by the airline staff at
the airport checkin for almost more than an hour, where they refused
to board me unless i make them a payment against an infant once more
and take up the process of refunding the amount paid up to MAKEMYTRIP.COM
website for the earliar booking.

It caused trouble to my family travelling with me and I had to go through a lot of harrassment.

I had immediately taken up this matter with the complaint team and after a great deal of follow up my complaint was first acknowledged only after a month after i wrote them first on[protected].

To my despair after they investigated and realised that it was due to a fault at their end, the only soultion they could give me is to take up a discount voucher of only RS 500 against my compensation of AED 650 ( INR 10000 ) and this was revised to INR 1000 later as atake it or leave it option.
Can you beleive this ? They expect me to accept a discount voucher from a company which messed up and i have no intention of do any business with.

i booked complete package tour of European Bonanza for two person.its a honeymoon tour.my departure date is 28th may,2013.from the last many days my visa process is going on.i specially told shweta grover about the date for visa interview and she told me that dates can be changed later.
i sent all the documents which are required which includes both families wedding card.in girl side card there is clearly mention about the function on 15th may,2013 and moreover at my side also there is rituals and it is not possible for me to attend interview on 15th may,2013.
today in morning at around 8.30am i received call from shweta grover and she told me about the interview date and i told her i cant go on 15 th may.she told me that she will mail the concerned department about this and will let me know by afternoon.
i asked her that i already told you about the dates of interview .she replied that we dont have any option for selecting the interview dates.its only the embassy who decides the dates. shweta frover never asked me about the available dates on which we can go to embassy.
i called koushal negi on his mobile number ([protected]) and explained him all the matter,he directly told me to cancel my booking.
i had made many calls to makemytrip customer care and sugandha from international sales department also wrote to koushal negi and shweta grover supervisor to cal me urgently but still i did not received any call.
i am a businessman and since morning i cant concentrate on my work and since morning i am calling makemytrip customer care and writing mails to [protected]@makemytrip.com.this is creating lot of mental harrasement to me.
kindly see in this matter
booking id: IN1304B03448
[protected]@gmail.com
aditya jindal

To
MakeMyTrip (India)Ltd
s-201,2nd Floor ideal Plaza
11/1 Sarat Bose Road
Kolkata 70020
Ph[protected]
[protected] Sanjit hazarika

Make My Trip: Deficiency in Services
I would like to share some of my “unlimited memories”
We 4 ( Vinay Dixit along with son Varun Dixit & Friend Vishal Manot with his Son Yash Manot) booked a Thailand Trip through Make My Trip Booking ID IN1303B25550 Tour Code MT3004
We boarded the Thai flight TG314 from Kolkata to Bangkok on 30th April 2013 and landed at around 6.10 AM and after coming out of the airport, we met Miss Nina, who told us that we need to wait till 10 am since another couple would be coming down from Mumbai flight at 9 Am. We told her that it was mentioned that the pickup was at 8AM; she refused to change and made us wait till 10. We were given an itinerary for MT3004-B with P.N.R No: R[protected] on the ITC BANGKOK CO LTD 50/980 Moo 9 Bangpood, Pakkret, Nonthaburi 11120 Tel[protected] email [protected]@itcbangkok.com
Finally 7 o[censored]s from Kolkata and two from Mumbai were transferred to Pattaya. The driver dropped us in front of hotel, kept our baggage out of the van and drove off without even being courteous enough to help us take it in.
We checked in at 11.45 am at ALL SEASONS PATTAYA to find out we could not check-in till 2PM, we had to spend time in lobby for 2 hrs. There was no one to guide us or meet us. They asked a deposit of 1000 baht per room, to which we were willing to deposit 100 US Dollar but they refused. Finally we had to get it exchanged from outside and deposited in hotel.
The hotel as per the make my trip itinerary was supposed to be 3 stars or equivalent, but it was not. We were in for a shock- the hotel is located in a narrow by lane- much away from any of the main tourist areas. The room did not have a tea Coffee maker and when I asked front desk I was informed that this facility is not available. The luggage boy kept on asking for the tip. Hotel did not even have the basic facilities making our stay and the entire trip more unpleasant and unbearable.
We waited at the hotel for the pickup as mentioned at 5 pm for ALCAZAR SHOW but there was no one to pick us up, we could not call the local contact since we were not carrying the local sim, we left hotel at 530 and bought a local sim to call them up but by the time we were back the van had picked up Mr & Mrs Bhattacharjee at 545 for the Alcazar show and we were shown as “No Show”. We were asked to be ready by 730 for dinner, the pick-up van arrived at 8 along with a person called KP in a motorcycle who got us dropped at the dinner place, Mumbai Masti, on reaching the restaurant we found ourselves once again in trouble since three halls were occupied with dinner and we didn’t knew where to have ours. We called up KP and made him talk to the manager/owner and finally had the dinner which was a very lousy one. After coming out we could not find the van and there after called up KP who asked us to take a local transport to reach hotel and the amount of 200 Baht would be reimbursed next day morning.
We went to bed at 10 Pm and when on bed my friend Vishal found the body itching, stood up and found the bed having BED Bugs all over called up the reception that responded after an hour and showed them the Bed Bugs to which they immediately shifted us from the 714 room to 806. As a result we could not have a proper sleep.
The Next day the pick-up van driver called us up in our room phone at 7.45 and asked us to be down by 8 or else he would leave. We somehow managed to get ourselves down without freshening up and found that the driver was going away we ran and managed ourselves to be in without having breakfast the driver was very rude and ruthless. He lacked in basic courtesy. He was not ready to listen to us; he only told us or did what was told him to by the travel agent. In a hurry we forgot to pick up shorts, towels etc for the coral tour, ending up with no activities.
We had tried to call KP but he did not pick up the phone it kept on ringing at last we had to call Make My Trip Mr Sanjit Hazarika (Kolkata office, Senior Executive – Sales.) to inform him the kind of facilities we were getting, he passed on the line to some madam to whom once again we had to narrate the complete story at our cost, she said she would get back to us within 15 minutes with a solution which she didn’t as expected. I informed my brother in Kolkata and he called them up and he was asked to shoot them a mail, which he did on 1st May 2013.
Thereafter we were picked up for the ALCAZER SHOW by the ruthless driver and reached there to find Mr Jack the local agent who got us the cheap tickets for the show.
After the show at 7.15 we were sent for dinner and once again there was no pick up van after the dinner, we called KP and had to wait for half an hour for the van.
He was avoiding us simply because he had to pay us 200baht, he did not care to give us 200 baht, and we had to ask for it as if we were begging. He was the one to tell us the day before to take a taxi and he would pay us the fare.
After the above instances we were all down at the lobby at 8.15 AM on the 3rd day, we had to wait till 9.45 AM for the pickup van to arrive. It seems as if time for us is not precious. If we are late by 5-10 minutes then the driver will leave us but if the driver is late then we will have to cooperate with him.
Finally we left Pattaya with a bitter taste and on the way to Bangkok hotel they took us to gems and jewellery and WAT PHO where we met Ms Nina and Mr Tyron wearing the Make my Trip Jersey. We told him about our bad experience in Pattaya, and about the
mail received from Anit Sarkar stating that Already advised the Tour Manager over there to take special care for the rest of the trip Request has been sent to provide better room to clients in Bangkok.
Even then No special care was provided to us.
The Hotel Howard Square Boutique was again a normal cheap hotel with no stars and far away from the Market place /Main town, Pratunam/MBK/Suan Lum etc the driver as usual left us outside the hotel. We were picked up from hotel for Dinner and the Van person took us to Asian Delight restaurant, as we picked up plates the owner/ manager came and asked us about the trip we were from after knowing he said that they do not have any booking for us. It was a mockery o[censored]s since every other person in the restaurant looked at us. The Driver spoke to someone and he took us to another hotel, Hotel Rasoi and immediately left us after dropping. Within 10 minutes Mrs Shyamali Bhattacharjee receives a message stating that we were not in Rasoi and the Driver has thus left us. I called up Tyron made him talk with the manager of the restaurant and informed him that we are already there he said that the van would reach by 9.30PM, Mr Uday Agarwal waited outside the hotel for the van while we had the dinner and drinks in Rasoi and paid for the Drinks. We called up Tyron to know about our pick up, he said that the driver waited for us for half an hour and left and now we need to go on our own. We all 7 people were in a swoop; neither were we carrying the hotel address nor the amount, while the local cabs could not understand the place Hotel Howard Square. We were around 15 mms away from the hotel in a foreign country and it seemed as if we are lost.
Uday Agarwal ,Mr & Mrs Bhattacharya and me along with my son tried to tell Tryon that no van was there but he was so adamant that at last we had to call up the tourist police. After receiving a call from them Tyron called up and informed us that the Rasoi people will be arranging the cab to send us back.
On talking to my brother he informed me that Make My Trip (Mr Anit Sarkar) had given us a complimentary Safari World & Marine Park tour for tomorrow and to get in touch with the local agent. The local agent Mr Tyron refused saying that they do not have any such information.
Mr Bhattarcharjee and Uday Agarwal was so much moved that they asked us to accompany them to lodge a complaint to Jaraounkung 101 RD, WATPRAYAKAI Police station Bangkok.
We reached hotel to find that the cooling of room very poor with no fans, we lodged a complaint but nothing was done. We along with the kids were completely tired and somehow managed to sleep.
Next, 4th Day we left for sightseeing & marketing and at around 11 Mr Tyron called up to let us know the complimentary vouchers he was having for 4 o[censored]s. He met us in Indira market and handed the same and included uday too since he was with us. But since half of the day had passed by and the next day we were to leave for Kolkata we were given Madame Tussauds and Siam Ocean world vouchers. In the night Mr Tyron was present at Rasoi Restaurant and waited for us and had us dropped in to our hotel.
Fifth day we visited the above 2 places along with Mr Uday and Bhattacharjee and felt very bad since Mr And Mrs Bhattacharjee kept waiting outside.
We reached hotel to find the Airport Van waiting outside, since we had bought TV the driver asked us to pay 100 Baht/TV. We called up Tyron but he said that yes we need to pay for it but we were not told anything as such nor anything related to this was mentioned in the itinerary or any other document given to us.
Overall, the agent, drivers were rude, ruthless ,disrespectful to our entire group and not at all understanding plus the local agents there were only interested in filling their pockets by trying to sell us local sim cards, changing currency and vouchers for safari world etc. etc. We had to shell out extra amount from our pocket and see the places.
Being in a foreign country I think every moment was precious, time shouldn’t be wasted but because of the drivers and agents a lot of worthy time was wasted.
The so called “Indian Food” offered there was equivalent to a langar service in a gurudwara. You state in your package “Indian meals at Indian restaurant.” However go with the notion that these restaurants are like a big hall where buffet meals of sub-average quality is kept. We preferred having food at our cost instead of having meals provided by you. We had lunch in Pattaya which was exceptionally well cooked, and same we did in Bangkok. But according to your agents the “Indian” meals provided were at the best restaurants of the city. They simply want to save money by providing food at cheap places. According to me Meals can be very easily skipped as they are a sheer wastage of our limited time and are not worth eating. We would be happier eating a burger.
Things were un-organized, there was plenty of miscommunication, agents went missing, and hence the entire tour could be summarized as a complete disaster.
Make my trip people talk very sweetly to trap us in the deal, once they get payment, “make my trip" does even bother to care and respond to their customers. Worst after payment service I have seen in my life. Their vendors in Thailand are some low class thugs running tours and travels locally, their service level is so bad, even if monkeys were given a chance would provide better service than their local vendors. They shout at you as though they are doing us a charity act, given a chance they will get physical also. If you cannot hire proper trained guides, you should not conduct the tour. As your commercials say “100% satisfaction or money back” I would seriously like you to return the money. & compensate my loss. Add to it the harassment which I have been subjected to because of such inefficient and bad service and this has turned out to be a nightmarish experience.
It says “make my trip – memories unlimited” yes, I have got unlimited bad and unforgettable memories. The trip was not even half its value. I trusted a company, who proclaims to be the best, but the experience was horrible. I simply wasted my money and time by booking the tour by “MAKE MY TRIP”. I WOULD NEVER EVER INVEST MY MONEY INTO MAKE MY TRIP PACKAGES AND WOULD NEVER RECOMMEND MAKE MY TRIP TO MY FRIENDS AND ACQUAINTANCES.
Looking towards a positive approach
Vinay Dixit

Mobile [protected]

Dear Sir / Madam,

I had made a booking for Goa on 4th May 2013 from 26th May to 29th May. I have few issues to bring to your notice as under: -

1. I had made this booking for INR 58,529/-, whereas the same flights and same hotel booking with Yatra.com was costing me INR 55,552/-. However, being your loyal customer, I preferred MakemyTrip over Yatra, expecting that you will consider and give me credit of the difference of INR 3,000/- approximately between your value and Yatra.com value for the exactly same flights and hotel.
2. Secondly, the same hotel is providing many freebees for the similar time stay with Yatra.com, whereas the same is completely missing your package. I am pasting the freebees by the hotel with Yatra.com for your reference.
“One child up to 12 years complimentary sharing parent's room without extra bed ,Late check out till 1600hrs ,Book for minimum 02 nights and get 01 dinner complimentary ,Breakfast ,Airport transfer for 2 nights stay only ,Complimentary Tea / Coffee Maker in the room with daily replenishment”

3. Regarding these concern, I had called the helpline number of MMT and spoken to Ms. Rajshree, who had asked me to send the screen shots of the booking at Yatra.com. Since then, I had spoken to various Executives of MMT, as well as written numerous e-mails also, but everytime I receive a standay reply from some Mr. Amit Govani.

With this, I expect a credit / refund of INR 3,000/- from MMT against this package and the Hotel freebees at par with Yatra.com. Since I have booked only flights and Hotel (even some room) from MMT, it should not charge more than Yatra. Moreover, the Hotel inclusions should be same in both, which is not the case with MMT. I can challenge that even if we compare the rates of MMT with Yatra, the rates of MMT will be higher.

Please help me resolving this issue. My communication held with MMT is enclosed.


Thanks in anticipation.


Warm regards,
Sachin Mahendru

Cell# [protected]

Dear sir,
I had booked hotel through Makemytrip.com I booked hotel on 7th may 2013.
Booking details :
Makemytrip booking ID - NH[protected]
Hotel - The Queens Residency, Ooty
Check in - 9th may 2013
Check out - 10th may 2013
Total cost - Rs. 1566.00
Due the my personal problem, I could not able to reach there. I informed to makemytrip on 9th morning for hotel booking cancellation. They informed me, "you will not get any single amount".
I told, I should get some amount or some percentage. They totally refused my request. They are simply cheating to customer.
I request you to do something in favour of me.
Thanking you,
Tanay Ray
[protected]

I had made a booking for 2 persons under your MALAYSIA SUPER SAVER KOLKATA SPECIAL, Departure Date: 22nd May 2013 Ex Kolkata, My Booking ID is IN1304B19951


This booking was done on 22nd April 2013 by Mr. Maninder Bindra ([protected]) (Maninder.[protected]@makemytrip.com) and advance payments of Rs. 20,000.00 [10,000.00 per person] was made vide cheque no: 000052 dated 22nd April 2013 on Kotak Mahindra Bank payable to Make My Trip India Pvt Ltd which was duly cleared from my Bank on 24th April 2013

Yesyerday (08th May 2013) i receive an e-mail from Kamiya Kumar ([protected]) (Kamiya.[protected]@makemytrip.com) stating that this booking is cancelled without mentioning any Valid Reason.

Such a poor response from such a reputed organisation like Make My Trip inst appreciated.

I need to go to Kuala Lampur on 22nd May 2013 since my friends from other countries are also visiting Kuala Lampur from 22nd May 2013 to 26th May 2013, and they have also made their booking based on my Arrival & Departure from Kuala Lampur.

Kindly make necessary arrangements to prevent this booking from cancelling or else I will be forced to take the legal help

Thanks & Regards
PANKAJ SINGHI
+91 [protected]

I have the Worst experience with Make My Trip I had booked e-ticket return ticket Lahore /Dubai /Lahore for my brother and paid via UAE Exchange and guess what when my brother went to Dubai Airport for his Departure Flight we came to Know that Flight is NO LONGER OPERATING FROM DUBAI TO LAHORE SINCE JAN 2013 imagine our situation as we where not informed at all about this in advance, Logically it was responsibility of Travel Agent (Make My Trip to inform us) When I spoke to customer care team for initial 40 minutes conversation the staff said we didn't received the notification from Air Line but when he (Make My Trip Staff) added the airline staff in the conversation he said we did send the Notification. YOU can imagine my Situation that time as My Brother was on Visit Visa and luckily I booked his ticket 3 days prior to his visa Expiry, When I told them and request them that you already have money with you please issue one-way ticket from Dubai To Lahore they refused to do the same and said they can Only REFUND the money to my bank account. I have provided them my Bank account details on 26FEB and received an email from them that your refund been processed and it will take 31 Working days to reflect the same in my account. But Today is 07MAY 2013 and till date I have not received any Refund in my account, I have followed up several times and every time have received the same response. No one is providing me the Wire Transaction Details which i can forward to my bank and followup with them. and Now since 29APRIL2013. Even Customer Service Staff cannot Help and repeating the same words again and again. I am REALLY FED UP. This was my First first booking with Make My Trip and I had the Worst experience of my Life. For sure WILL NEVER DEAL OR BOOK ANYTHING WITH MAKE MY TRIP.

Response Via Email (Meha Vaidya) 04/05/2013 09.42 AM
Dear Mr. Bhadury,

Thank you for contacting MakeMyTrip Customer Support with your query related to Payment made for Booking ID NF[protected].

With reference to your query, we would like to inform you that the the ticket price shown as the time of booking was INR 6700 and the remaining amount was charged for the convenience fee.

We would like to inform you that Convenience fee is the facility charge which is required to be paid for online service. Convenience charge is non-refundable in except the cancellation cases. We would like to inform you that at the when you made booking on MakeMyTrip website, on "Traveller & Payment" option website shows convenience charges when you select any payment option.

Further, we have attached the screen shot of the page on which after entering all the details related to the card and payment, you can get the information about the convenience fees.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Meha Vaidya
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=Custo...⇄


Customer By Email (Kaushik Bhadury .) 03/05/2013 03.12 PM
What is the meaning of convenience Charges?When you were showing certain amount before booking but during transection you were deducting other then what you have shown means it is kind of cheating with customer. Regards,Kaushik Bhadury
Email [protected]@yahoo.com
[protected]@gmail.com
Ph. +91 [protected]

From: MakeMyTrip
To: [protected]@yahoo.com
Sent: Friday, May 3, 2013 10:22 AM
Subject: Incident ID: [[protected]] MakeMyTrip Confirmation for Booking NF[protected]



Response Via Email (Meha Vaidya) 03/05/2013 10.22 AM
Dear Mr. Bhadury,

Thank you for contacting MakeMyTrip Customer Support with your query related to Payment made for Booking ID NF[protected].

With reference to your query, we would like to inform you that the the ticket price shown as the time of booking was INR 6700 and the remaining amount was charged for the convenience fee.

We would like to inform you that Convenience fee is the facility charge which is required to be paid for online service. Convenience charge is non-refundable in except the cancellation cases. We would like to inform you that at the when you made booking on MakeMyTrip website, on "Traveller & Payment" option website shows convenience charges when you select any payment option.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Landline). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Meha Vaidya
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=Custo...⇄




Auto-Response 02/05/2013 04.12 PM

Dear Kaushik Bhadury .,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com


P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)
3. Please click on Customer Complaints to reach out to the escalation matrix process on our website.



Customer By Email (Kaushik Bhadury .) 02/05/2013 04.12 PM
The ticket price shown was Rs, 6700 whereas money deducted is is Rs, 7060.Please clarify????
Regards,Kaushik Bhadury
Email [protected]@yahoo.com
[protected]@gmail.com
Ph. +91 [protected]

At the outset, I was pleased with Make My Trip services, however, once I made the initial booking payment. My complaints in this regard are:

1. On the pamphlet of 'Best of Thailand' , there was an additional Rs,2,000 discount per person, this discount was offered in an arbitrary fashion. There was no (*) in the pamphlet to suggest that there were any further conditions that would apply;

2. Make My Trip has till date (I am due to fly in less that 15 days) not provided me with flight/hotel details;

3. Make My Trip was subsequent to the initial payment was suppose to transfer my file/service to the operation team, which did not happen/still has not happened;

4. One reason why Make My Trip refuses to give me any details is because I want to process my Visa applications independently, as it is cheaper and more convenient for me;

5. They have time and again provided me with false information with respect to fees of visa, documents required for visa etc.;

6. They refuse to reply to my e-mails in a timely manner and do not adhere to deadlines;

7. They have time and again given assurance of rectification of the same, however this has not happened;

8. I haven't received a confirmation e-mail with respect to my copies of the passport;

9. The e-mail complaint mechanism has not done anything in this regard; and

10. Make My Trip Mumbai office offers a cash back of 7.5% to all Standard Chartered customers, my cash back has been limited to INR 2,500. This is unclear and unfair.

Make My Trip will cheat you if you are not aware and cautious.

I have booked a package with MakeMyTrip at a cost of Rs.41,000/- including travel, hotel 2nights at Nathdwara & 3 nights at Mount Abu. The travel cost is approximately Rs.20,000/- and balance Rs.21,000/- on account of accommodation.

The accommodation arranged by MakeMyTrip at Nathdwara (Hotel Vrinda Nikunj instead of requested Hotel Vrinda) cost of Rs.1400/- per day (totalling to Rs.2800/- for 2 days). Also, at Mount Abu the hotel booked was Hotel Udaigarh and the tariff is Rs.3000/- perday before discount (generally they offer 50% discount during off-peak season).

The issue is both the hotels were substandard and makemytrip could have offered a better hotel at the charges they have levied. In fact, I stayed Nathdwara as per makemytrip booking but looking into the experience I had there I didn't stay in Hotel Udaigarh and intimated about my non-acceptance to hotel and makemytrip (This quality aspect has made me upset and I had to short-close my trip). subsequently I searched out another hotel (Hotel Hillock) and stayed there for 2 days @ Rs.5000/- per day which is actually lower than what is charged by MakeMyTrip.

My request is to refund the 3 days charges levied by MakeMyTrip.

Submitted for necessary action please.

Nareshkumar Panchal
M# [protected]

Have done a pre-paid booking on Make My Trip Holidays for a Vacation Trip to Bangkok.
Been calling Make My Trip on (Contact Numbers : [protected]/[protected]
But there been no reply on emails, calls, or Wats up.
It's freaking me out as our travel is supposed to be on 1st May and we supposed to board the flight on 30th Apr'13.
Morover trying to get in touch as due to some emergency need to reschedule the flight.
But no replies been weired.

we have booked the ticket on feb 19,2013 from bangalore to jaipur indigo flight from make my trip travel on 26th April for 4 persons .
Our amount was deducted(from there agent portal) and we were issued a confirm ticket with pnr number. but now they are saying that we have not booked and they shall refund the amount charged on 19th feb.
now the price of the ticket is more than double. why are we responsible for there error.
i have below copied the ticket which was send to me.


Dear BABULAL GUPTA,

Thank you for booking your flight tickets throught our Travel Agency. We value your business and look forward to assist you again.
This is the e-Ticket of your booking made with us and your order no. is NF[protected]. Kindly take a moment to review your travel itinerary below.
You will need to take a print out of this e-mail along with one valid photo identification proof (passport,driving license,PAN card, voter ID or credit card with photograph on it) and present it at the check-in counter of the airline at the airport. On doing so, you will be issued a boarding card.

Traveller Information
Passenger Name Type Segment Ticket No.
BABULAL GUPTA Adult BLR-JAI PW3BAM
DEVIKA GUPTA Adult BLR-JAI PW3BAM
NAMRATA BHARTIYA Adult BLR-JAI PW3BAM
USHIKA BHARTIYA Child BLR-JAI PW3BAM

Flight Information
AirLine Class Departure Date - Time Arrival Date - Time PNR Stops Duration
Indigo Airlines # 441 M Bangalore (BLR) 26 Apr 2013 , 6:45Hrs Jaipur (JAI) 26 Apr 2013 , 9:10Hrs PW3BAM 0 2 : 25 Hrs.

Fare Detail
Passenger Details No. Of Pax Base Fare Fees and Surcharges Service Fees Total Cost
Adult 3 470 4332 0 14406
Child 1 470 4332 0 4802
Total Cost 19208

Address
SOMNATH R BHARTIYA HUF Mobile :- [protected]
1173 Anugraha Bldg ,7th Sector , 5th main,Opp Allahbad bank Email :- [protected]@gmail.com
BANGALORE , India
PinCode :-122016

Hello Complaint Team,

This is to bring in your attention that makemytrip and etihad airways mislead us while making online booking as return flight from Delhi to Manchester via Abu Dhabi and there was a connecting time at the airport on outbound leg which was 19hours at the airport on Abu dhabi then from abu dhabi we have schedule our next fligh from abu dhabi to manchester which leds me to stay at the airport for 19hours as connecting time confirmed from etihad airways & makemytrip twice for transit visa since it was 19hours stay they mentioned you do not require any visa because it's not 24hours at the airport so you do not require visa hence while boarding plane at the counter of etihad airways mention you cannot board the plane beacause you do not have transit visa now they are not providing me any option as such for any different flights also saying we never confirmed the same as such.

Registered compaint with make my trip : IN1304R4S65745

I need my refund of 40,000 Rupees asap + taxes + the charges for staying here

So please look into the matter and inform us on [protected]@live.com regarding the same.

Looking forward to hear from you

Kind Regards,
Akshita

Dear Officer,

I have made a booking in MakeMyTrip website on 30th, March 2013. I have booked to and fro flight ticket from Singapore to Chennai. The dates I had selected through the website was 20 Apr 2013 (Singapore to Chennai) and return on 21 Apr 2013 (Chennai to Singapre. After i have completed the payment of the booking, the ticket shows the return booking on 22nd Apr 2013 instead of 21st Apr 2013. I have raised this concern to the MakeMyTrip Management by calling their Customer Support 5 times. I did not get any resolution for this till date.

The MakeMyTrip Booking ID is NN[protected].
And the Consumer Complaint Number is :[protected]?3612.

This ticket was escalted three times to their management. Request you to do the needful.

Regards,
Sameet

I booked an up-down frankfurt-Bangalore ticket on makemytrip on Jun 15th, 2012.The ticket cost me 50,000INR. The trip got cancelled.When I requested for the cancellation of the ticket and refund, they cancelled it with 0 refund.Despite several follow ups I failed to get any refund at all.Its been 5 months I dint get any response.

Hi,

Booked my tickets - Booking ID IN1303B14103 (Booking Number - 2K249P). This ticket was booked on the phone and the representative told me that in case reschdule I will have to pay Rs. 1500 per person.

I got this rescheuded on 4th April by paying full charges. They charged me Rs 3100 instead of 3000 for 2 tickets which is anyways more charge than what MMT representative told me. Still then I paid the full...

Makemytrip.com is offering FLYFREE coupons for domestic travelers to get their base fares off as you can see on this page- http://offers.makemytrip.com/promo/template.php#
I booked a ticket for two passengers from Bangalore to Delhi for 21st March with that coupon code using my HSBC card and then booked a return flight for 2nd April, in which I had mentioned the booking id of the previous booking (mandatory condition to avail the FLYFREE offer).
Prior to the trip when I had called their customer care, they had mentioned that the cashback will happen after three days of making the return journey. Now when I contacted the customer care, they are saying that the offer is not valid for me as I had used HSBC card for making the booking. If anyone checks that webpage, there is no restriction on the type of card/mode of payment to avail the offer.
Following is the response I received from makemytrip.com
Discussion Thread
Response Via Email (Gireesh T) 06/04/2013 01.49 PM
Dear Customer,

Thank you for contacting MakeMyTrip Customer Support regarding your eligibility for the cash back under promotion FLYFREE.We checked our records and we confirm that your booking is not eligible for cash back since we don't have FLY FREE Offer in Air domestic bookings in HSBC Cards.

For any further assistance we are available round the clock on our toll free number[protected]MTNL/BSNL)/[protected]All Major Mobile Operators)/[protected]Any Land line). You may also write to us through "Reply E-mail" or writing to [protected]@makemytrip.com or visit us at www.MakeMyTrip.com.

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,
MakeMyTrip (India) Pvt. Ltd.
Tower A, SP Infocity
243, Udyog Vihar, Phase 1
Gurgaon, Haryana - 122016, India
All Major Mobile Operators:[protected]
Tel:[protected],[protected]
E-Fax number is 0124 – 4781801
E-mail:[protected]@MakeMyTrip.Com

You are welcome to write to our management with feedback about our services at https://support.makemytrip.com/customer_complaint/new_complaint.aspx?pcode=Custo...⇄

Dear Sir,
i was a MAKEMYTRIP B2B AGENT,,FOR SOME DAYS AGO I AM RECIEVE A MAIL THAT FOR NOT BOOKING ANY HOTEL YOUR B2B ID IS DISABLE ON 1ST MARCH.AND ADVISE ME THAT PLEASE SPENT YOUR AVAILABLE BALANCE.
SO I AM CALLING B2B HELPLINE FOR ASKING THAT ABOUT IT,THEY TALLED ME THAT IF YOUR BALANCE IS NOT END..THE REMAINING BALANCE WILL CREDITED IN YOUR ACCOUNT WITH IN 15 DAYS.

1ST MARCH MY B2B ACCOUNT DISABLE.AND I AM COMPLETED ALL FORMALITIES BY SENDING CANCELED CHEQUE COPY AND PAN CARD ALSO FOR REFUND MY BALANCE.MY REFUND BALANCE IS MORE THAN 30000 INR.

ON 7th March mail me that BALANCE WILL BE CREDITED IN MY ACCOUNT WITH IN 15 DAYS..TILL NOW I DONT RECIEVE MY BALANCE.AND I AM TRYING TO CONTACT MAKEMYTRIP ,THEY ALWAYS SAID THAT VIA PHONE ITS UNDER PRECESS..AND TRYING TO CONTACT MORE THAN 5 TIMES VIA EMAIL..BUT NO RESPONSE FROM MAKEMYTRIP END.

I THINK MAKEMYTRIP TRYING TO CHEAT ME.

SO PLEASE TAKE NECESSERY STEP TO GIVEN MY MONEY..

Thanking You.
Faruk Khan