[Resolved] Make My Trip — Make My Trip overcharged my credit card by 3 times for hotel reservation | |||
Booking Id: IN1005B02282 I had made a single room reservation through makemytrip for 2 guests at Hotel Arma Residency, Mumbai for check-in date 08-May-2010 and check-out date 09-May-2010. The amount was Rs.1723/- for the room + Rs.100/- (transaction charges of makemytrip for booking over the phone). The total I should have been charged is Rs.1823/- but I have instead been charged Rs.7292/-...an amount 4 times higher. I need an immediate refund of the same. While making my booking over the phone on 06-May-2010 at 4:30pm, Rajneet (ext.2755) confessed that she had incorrectly charged the card twice but my bank statement clearly states that she has mistakenly/fraudulently charged the card 4 times. I expect an immediate response from you and the refund reversed back to my credit card without any further delays as it has already been 7 days since my booking was made. Neil Pinto Was this information helpful? | |||
May 11, 2017 Complaint marked as Resolved Verified Support Nov 23, 2009 MakeMyTrip India Customer Care's response Dear R. Usha, With reference to your post, we regret the inconvenience caused to you. Kindly note, we have initiated the refund process for the difference in fare for Mr. R Jayakumar’s ticket from Frankfurt to Chennai. You can expect the refund amount to reflect in your account within 10 business days. We hope that you give us another chance to assist you with your travel needs in the future. Regards, Devika Khosla MakeMyTrip Care | |||
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MakeMyTrip — overcharging
OVERCHARGINGMY BOOKING ID FLTINT[protected].
My brother Mr R Jayakumar had booked his ticket for his journey from Frankfurt to Chennai [one way] on 06.11.2009, journey date 15.12.2009 through Makemy Trip.com. The fares were shown as 35 k INR, hence he proceeded with the booking by using his card. After the booking was over he received a message that his card was charged with 47 K INR. He was surprised and checked the makemy trip web site as well as with the Emirates web site and confirmed that the fare is only 35 K INR. Immediately within 24 hrs he lodged a complaint to makemy trip about excess charges. Since then we are following up with makemy trip but in vain. They are not resolved the issue and keep on dragging the matter by seeking 24 hrs, 48 hrs and 72 hrs and again 24, 48 like that. I have contacted Gaurav, Dhairya, Gitanjali, Piyush[Sr. Executive], Ankit, Nishant and now holding the line and speaking to Ms Anjali [20.11.2009, 10.30 p.m.] and one Mr Rizwan, Team Leader came on line just now. This is how they cheat the common man. Is there is any body to stop such cheaters. These web sites are making big advertisements and under the nose cheating the public with their hard earned money.
Today morning one Mr Ajit called me at 11.45 a.m. and sought again 48 hrs more. I don't find any justification in this. It is very clear that their intention is to cheat the public and it is evident
Received mail from Make my trip respnse team Ms Gayatri confirming the reversal of excess amount charged to my brother.
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MAKEMY TRIP / TICKETS — OVERCHARGING
MY BOOKING ID FLTINT[protected].My brother Mr R Jayakumar had booked his ticket for his journey from Frankfurt to Chennai [one way] on 06.11.2009, journey date 15.12.2009 through Makemy Trip.com. The fares were shown as 35 k INR, hence he proceeded with the booking by using his card. After the booking was over he received a message that his card was charged with 47 K INR. He was surprised and checked the makemy trip web site as well as with the Emirates web site and confirmed that the fare is only 35 K INR. Immediately within 24 hrs he lodged a complaint to makemy trip about excess charges. Since then we are following up with makemy trip but in vain. They are not resolved the issue and keep on dragging the matter by seeking 24 hrs, 48 hrs and 72 hrs and again 24, 48 like that. I have contacted Gaurav, Dhairya, Gitanjali, Piyush[Sr. Executive], Ankit, Nishant and now holding the line and speaking to Ms Anjali [20.11.2009, 10.30 p.m.] and one Mr Rizwan, Team Leader came on line just now. This is how they cheat the common man. Is there is any body to stop such cheaters. These web sites are making big advertisements and under the nose cheating the public with their hard earned money.