MakeMyTrip India Complaints & Reviews

I Have booked my travel ticket from Muscat to Trivandrum as on date 06/09/2010 for travel date 09/09/2010, As per their payment gateway alreay made the payment through SBT net banking service.

But, i have not received the booking ID reference and ticket confirmation slip.

I called makemytrip customer service today morning and spent my Talk time 24.25 minutes from muscat, they are not giving any solution and assurance for my trip and booking.

Can i lodge a complaint to consumer service with all supporting documents.

Regards,
Iyappan

Dear SIR,

I have booked a ticket with makemytrip with reference no : NF[protected]. Which i have to cancelled due to some rescheduling in my itenrary. The cancellation money which should come to my account is Rs 25275 (receipt attached) . But the money refunded to me is Rs. 23025 . They have not given any account of extra money deducted for cancellation. This is a case of direct cheating by such a reputed website.
Please do the needful and help me in this regard..


Thanks and regards

Akshay Kumar Sardana


Plz. find below the details of refund receipt which is send to me :


From: MakeMyTrip <[protected]@makemytrip.com>Add to Contacts
To: "[protected]@yahoo.com" <[protected]@yahoo.com>

NF[protected].CancellationConfirmation.pdf (86KB)


[protected][protected][protected][protected]


Cancellation Confirmation
Cancellation Number - IN1008R0097593




akshay kumar,

Thank you for using MakeMyTrip.com for your travel needs.

With reference to your booking, kindly find the details of your refund amount given below.

The refund will be initiated within 7 business days o[censored]s receiving the cancellation request. However, the time taken for the refund amount to reflect in your bank or credit card account is dependent on your bank. If the refund amount does not reflect in your billing statement, kindly follow up with your bank and quote the RRN for the same.

We look forward to assisting you again!

Team MakeMyTrip






Flight Details Base Fare Service Fees and Surcharges Amount

[protected][protected][protected][protected]

Indigo 6E 306 - Hyderabad (HYD) to Delhi (DEL)
Travel Date - Wed, 01 September 10, 20:00 hrs



Indigo 6E 309 - Delhi (DEL) to Hyderabad (HYD)
Travel Date - Sun, 05 September 10, 17:00 hrs
akshay kumar Rs. 3,344 Rs. 6,081 Rs. 9,425
(Cancellation charges) - Rs. 1,000

shalini raheja Rs. 3,344 Rs. 6,081 Rs. 9,425
(Cancellation charges) - Rs. 1,000

pranshu sardana Rs. 3,344 Rs. 6,081 Rs. 9,425
(Cancellation charges) - Rs. 1,000


[protected][protected][protected][protected]

Total Cancellation Amount - Rs. 3,000
Approximate Refund Amount Rs. 25,275

I made a booking through Makemytrip, thinking that it's reliable agency and would be fair in dealing. But, I was wrong. I booked my ticket N Delhi to Edinburgh and back and the dates mentioned by me for return was wrongly done by Makemytrip and they booked it one day before. While I approached them, they said will look in to it and sort it out within 72 hours. Still after 100 Hrs, I call them they say it will take next 72 hrs repeatedly. When I called at customer care number again they disconnect the phone.

Since, I have already paid for booking, I am helpless now.

Would suggest people, please beware of such agencies like Makemytrip in future. This is for your information please.

I bought airline tickets to Cochin India from Orlando, Florida on Makemytrip.com. My itinerary consisted of 3 legs - Orlando to Frankfurt, Frankfurt to Bombay and Bombay to Cochin (and return via the same route). Before I flew out I checked my itinerary on the airline (Lufthansa) website and found that one of my flight legs on the return (Bombay to Frankfurt) was canceled by the airline operating the sector (Air India). Makemytrip had never informed me of this and so I called them to find out why this happened. They asked to take the onward journey to India and to contact them after I complete the journey. They fixed it after I reached India. Also there was a schedule change for the first leg of the return. Kingfisher airlines which was operating the direct flight from Cochin to Bombay canceled this route and re-routed me via Chennai (resulting in an additional 5 hours of airtime). Though this occurred before I started the onward journey Makemytrip never conveyed the information and hence I couldn't the change the ticket. Before my return I called Makemy trip 72 hours before as they had stated to confirm my return. On my return I took the first leg from Cochin to Bombay via Chennai. I tried to check-in for my next leg (from Bombay to Frankfurt) at the Air India counter (operating airline) and they couldn't find the eticket number. The eticket I had from Makemytrip website was invalid and exchanged. I contacted Jet Airways who was the issuer of the ticket and they didn't have the updated eticket number either. Finally I got the new eticket number from Kingfisher but by then the flight had taken off. Makemy trip never updated the new eticket number on the itinerary and the information didn't flow into the other airline systems. I was stuck in Bombay and trying to get the confirmation for the next flight flying out the next day. I contacted MakemyTrip and they never provided any help asking me to deal directly with the airlines. I finally got confirmed seats via Jet Airways and boarded the AirIndia flight to Frankfurt the next day. But once Ireached Frankfurt Lufthansa didn't have my updated reservation. They did offer to put me in a waiting list for the flight that afternoon. The flight was overbooked and we never got through. One of the Lufthansa ticket agents was an angel in disguise and she sorted the issue and got us confirmed for the flight departing the next day. We ended up spending over a day at Frankfurt airport. Imagine going through this with two little kids aged 5 and 7. It was nightmare and MakemyTrip never cared to help in anyway. Every time I call it goes to a different guy sitting in a call center and asking me to explain again what went wrong. Several times they said I will get a call back but never got this. Once I spoke to a Manager by the name of Dharam and he seemed genuine assuring me that he will find out what happened and to expect a call back in a day. I waited for 5 days and called him back. i was put on hold and then they hung up. Amazing; Plain and simple they messed up on the reconfirmation and reissuing of the etickets and never owned up to any of it. This is the last time I will ever book anything on their site and I will spread the word on this terrible company;
God Bless
Nivi Abraham

Reference ID[protected]

I had booked my ticket in Kingfisher Red IT-3182 for 12th sep from chennai - mumbai for myself. with name KUMARESAN SHANMUGASUNDARAM. But i unable to get the ticket.

I have paid for that ticket through ICICI netbanking. I had sent the bank transaction attachment to MakeMyTrip.

But till now I didnt get back the ticket or money.

I have booked 3tickets on makemy trip from delhi for which they charged 700 rupees extra at the time of net booking and which appeared after having entered all the booking details.

Also, as mentioned on portal buy one n get one(base fare) "FLYFREE" deal code promotion was there, in the FAQs mentioned right below on portal, they have no where mention that its applicable on roundtrips only. Which they told after confirming in customer care "execuitve-Dikhsha".

This is absolutely misleading, the offers had the above condition missing and hence the customer was befooled.

Booked ticket on 9th August, the payment got processed but no confirmation about the booking of the ticket was made, called up the customer care 6 times since then but every time assurances are being given that the same will happen within next 4-5 hrs. Booking id: IN1008B02856

Refund needed from Make my trip for India Great Festival offer Ref. ID 20258, Ref. complain no.[protected]

Hi,

I have been complaining for the last 1.5 months for the cancellation of deal for Inida graet festival offer and request for refund. I had made a payment of Rs.6616.9 on 7th July, 2010 for the India great festival offer ( where it had MMT's yearly membership+ Domestic flight and hotel dicount vouchers+ International hotel and flight discount offer + Free watch).

At the time of purchase they told that you will get 25% discount on all purchase like air ticket , railway ticket , shopping from mall etc with dining card. They tlod that you can use holyday booking voucher in one trip Rs. 7000 and can go to any where in the india. Like that they promised for many things. But when I paid the money and came to know the complains from various customers. I contacted make my trip and they informed that I can't use 02 nos. vouchers in one time, I can't use dining card for any purchase etc. So very next day 0n 8.07.2010 I requested to Make my trip that pl. cancel this deal and give me refund. But even after several followups I am not getting any response. Even after passing 1.5 months still I have not received any thing from make my trip as mentioned above). Now they are telling that I can't get refund.

I would request consumercourt.in's team to help me with this and it would be great if you can help me to get the confirmation for refund.

Regards,
Pavan Gandhi
[protected]
Email - [protected]@yahoo.com

Attachment mail for reference -

From:
To:
Bcc:
Sunday, August 1, 2010 7:35 PM
Re: Reference ID: [[protected]] I purchased this offer yesterday with ref. no.20258. Today
with feedback from ot
"pavan gandhi" <[protected]@yahoo.com>
"MakeMyTrip" <[protected]@makemytrip.com>
[email]pavan.[protected]@ambujacement.com[/email]
I am still waiting for your confirmation for cancellation. Pl. confirm.
Regards,
--- On Wed, 7/21/10, MakeMyTrip <[protected]@makemytrip.com> wrote:
From: MakeMyTrip <[protected]@makemytrip.com>
Subject: Reference ID: [[protected]] I purchased this offer yesterday with ref. no.20258.
Today with feedback from ot
To: [email][protected]@yahoo.com[/email]
Date: Wednesday, July 21, 2010, 8:06 PM
Subject
I purchased this offer yesterday with ref. no.20258. Today with feedback from ot
Discussion Thread
Response (Kajal Devi) 21/07/2010 08.06 PM
Dear PAVAN GANDHI,
Greetings from MakeMyTrip.com
With reference to your mail,kindly note that we are checking the details at our end.
Further we request you kindly provide us 72 working hours so that we can investigate the
matter and revert you accordingly
We thank you for your valuable patience and co-operation in this regards.
For any further assistance we are available round the clock on our toll free number 1-800-
11-8747.You could also write to us through reply email or writing to
[email][protected]@MakeMyTrip.com[/email] or visit us at [url=http://www.MakeMyTrip.com]Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online[/url] .
Yours sincerely,
Kajal Devi
Team- Customer Delight
Page 1 of 2 Re: Reference ID: [[protected]] I purchased this offer yesterday with ref. no.2025...
8/4/2010 [url]http://us.mc556.mail.yahoo

I cancelled an air ticket booked under make my trip ID FLT[protected]. The refund amount as per rules is Rs.5316/- out of which Rs.2634/- has been credited to my credit card account. When I noticed the discrepency I made a complain to make my trip and on being contacted over phone by me they informed me that the shortfall amount of Rs.2682/- has been credited to my credit card account on 19.07.2010. The credit is not reflected in my card statement and I think the company officials are lying.

Dear Sir
Please refer your below email.
I am still waiting the transaction details of Rs 250 in my ICICI Bank account.
You will also send Insurance Policy as same is missing as of now.
This is to be carry out as per your email within 15 days and same is over by now.
In case same is not carry out, I would like to now the exact details and date.
I am sure Makemytrip will keep it promise .
I am looking forward to your reply.
Thanks and regards
Rajeev Maheshwari
29.07.2010

From: MakeMyTrip [mailto:[protected]@makemytrip.com]
Sent: Thursday, July 15, 2010 4:54 PM
To: [protected]@yahoo.com
Subject: Reference ID: [[protected]] KOLKATA - DELHI - KOLKATA - Refund ICICI NET payment and Insurance Policy

Dear Rajeev Maheshwari,
Thank you for contacting MakeMyTrip.com.
A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
You can expect to receive a reply within the next 24 hours. If you require urgent assistance, please feel free to call us on our toll free number at[protected]from major operators in India), or[protected]from BSNL/MTNL network) or +[protected]networks in and outside India).
Warm regards,
Chirag Pathan
Customer Service Consultant
Toll Free:[protected]All Major Mobile Operators)
Toll Free:[protected]MTNL/BSNL)
Tel:[protected],[protected]
E-Fax number is[protected]
E-mail:[protected]@MakeMyTrip.Com
Team MakeMyTrip.com

I paid Rs.7719/90ps thru Credit Card on 12th Jul'10 for a Multiple offer transaction thru Telemarketing by Makemytrip.com promising me to send the Vouchers and products offered within 10 days .Since it was Makemytrip I agreed to accept but till now Nothing from their side has reached me. I doubt whether there is any Genuinity in the Telemarketing done by a Reputed Organisation such as Makemytrip.com. Please send me a genuine reply for the money , I think , swindled by the concerned people thru these kind of cheap ways.If they are not genuine , they can as well go door to door for direct Donations.This I am telling since the Money is hard earned and Legitimate one.
Please Help to stop any cheating like this in future atleast.
P.R.VENKATSUBRAMANIAN

Hi This is Srihari, I have booked the flight from Chennai to Kualalumpur 3 adults 1 infant Indianairlines Flight thru makemytrip.com for date 24th Jul 2010 Rs.22,860.00, After few days(3days before the Travel date) got sms from Makemytrip pls contact the airlines for unoperational flight.If contact them they saying as flight is cancled. So I call to makemytrip ask for full refund for the cancelled flight. they Refund the money only Rs.12,270.90 , this is my booking ID FLTINT[protected]. I contact the Makemytrip thru email regarding this they said will respond in 24 hours. Its almost 4days completed they never send the things. Please help me to get remainig amount as soon as possible.

i had purchased a travel pack in january 2010 worth rs 7719 from make my trip which was sold through shiftthoughts.i paid the same through my creditcard on jan 19.
till today i have not received the wristwatch nor some refunds promised to me as part of the package.
there is also no customercare number and it is cumbersome to contact them.

We've been observing many offers around in market which contains (*) in them which leads to multiple Terms & Conditions. The intentions of these (*) is to ensure that customer gets stuck in this & can not avail the benefits which those offers give.

One of the example of such offers is (*) of Makemytrip.com which is now offering "Buy 1 Get 1". I did a booking from their website which was done on 14-Jul-2010 assuming that I am gonna avail the free tickets in next 15 days & enjoy the free travel (ofcourse pay for all the taxes). But know what, a surprise here ...... I did a goo[censored]p. And you know what was it? I was supposed to mention the following characters in the deal code "HappyHours". This was missed by me.

I called up their helpline to get the help so that I can avail this offer still. And not at all to my surprise, they used this as an opportunity to not let me avail this offer.

I understand there was an error done by me. But this can be helped through by the helpline which clearly knows that I'm being a repeating customer. And I'm sure the offer was for people like me who want to be a repeat customers to Makemytrip.com. But believe me their intention doesnt felt to be the one to get the customer but to enjoy customer making such mistakes & not able to avail those offers.

Believe me was not expecting this from a company like makemytrip.com that they will not even bother to help me on this issue further. For me this a learning & will always be extra careful while dealing with makemytrip.com

Re: Reference ID: [[protected]] Fw: 22,185.00 INR Deducted from my SBI SB A/C NO :[protected] THROUGH DEBIT CARD NO:[protected].But Air Ticket booking not done neither i get my Confirm Air ticket electronic Copy.Sunday, 11 July, 2010 2:53 AMFrom: "Babun Sona" <[protected]@yahoo.in>View contact detailsTo: "MakeMyTrip" <[protected]@makemytrip.com>Cc: dgm.[protected]@sbi.co.in, agmatm.[protected]@sbi.co.in, sbi.[protected]@sbi.co.in, "santosh.[protected]@sbi.co.in" <santosh.[protected]@sbi.co.in>, "Shalini Chanda" <shalini.[protected]@yahoo.in>Message contains attachments1 File (23KB)My Bank Accounts Statement.pdfMs.Kajal Devi,

In response to your following e-mail please find herewith my SBI Bank Accounts Statement for the month of July 2010 and i had highlighted the Transaction with Yellow Colour which has been made on dated 8 Th.July 2010 at 10:45 pm (Indian Standard Time) towards MakeMy Trip.com for International Air Ticket Booking from Baghdad/Iraq to Bombay in Etihad Airlines through your MakeMy Trip.com web site.

I had receive an e-mail from MakeMy Trip [protected]@makemytrip.com Which i am going to paste here for your reference.You can find the same in extremely below mail of the following mail tariff.

From: [protected]@makemytrip.com <[protected]@makemytrip.com>
Subject: Your Password to access www.makemytrip.com and cheapfaresindia.makemytrip.com
To: [protected]@yahoo.in
Date: Thursday, 8 July, 2010, 9:44 AM

Your username and password
User Name: [protected]@yahoo.in
Password:ncomedenia
This password can be used on www.makemytrip.com and cheapfaresindia.makemytrip.com

You can access the site for look to your booking and many more features.

But i didn't get any Booking Confirmation mail or Confirmation ID from MakeMy Trip.Where as 22,185 INR been deducted from my SBI SB Account in favour of Makemy trip for the said International Air Ticket Booking.You can check the following mail triff everything is mentioned clearly (All details been given).

Now kindly manage to refund the full amount to my concern bank account (22,185 INR) at your earliest convenience.My Bank details as follows.

Bank's Name : STATE BANK OF INDIA
Branch : CHINSURAH,
Branch Code : 00056 - CHINSURAH Akhan BazarP.O. Chinsurah[protected], Pin: 712101, West Bengal, India.
A/C NO:[protected]
Mode of Transaction : SBI DEBIT CARD
Account Holder's Name : Rajiv Chanda & Rabindra Chandra Chanda.

Thanks & regards,

Rajiv Chanda.
Mobile No :[protected]


--- Disclaimer --- The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorised. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group. ---



--- On Sun, 11/7/10, MakeMyTrip <[protected]@makemytrip.com> wrote:


From: MakeMyTrip <[protected]@makemytrip.com>
Subject: Reference ID: [[protected]] Fw: 22,185.00 INR Deducted from my SBI SB A/C NO :[protected] THROUGH DEBIT CARD NO:[protected].But Air Ticket booking not done neither i get my Confirm Air ticket electronic Copy.
To: [protected]@yahoo.in
Date: Sunday, 11 July, 2010, 1:59 AM








Subject
Fw: 22,185.00 INR Deducted from my SBI SB A/C NO :[protected] THROUGH DEBIT CARD NO:[protected].But Air Ticket booking not done neither i get my Confirm Air ticket electronic Copy.


Discussion Thread
Response (Kajal Devi) 11/07/2010 02.29 PM
Dear Rajiv Chanda,

Greetings from MakeMyTrip.com


This is with reference to your mail, we apologize for any inconvenience caused. Further please note that we are unable to retrieve any details at our end hence we request you to please send us the scan copy of your statement depicting these transactions with us so that we can sort out the issue accordingly.

We thank you for your valuable patience and co-operation in this regards.

For any further assistance we are available round the clock on our toll free number[protected].You could also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com .



Yours sincerely,
Kajal Devi
Team- Customer Delight

India Toll Free:[protected]From MTNL & BSNL Lines)
India Toll Free:[protected]From all major mobile operators)
Postal Address:
MakeMyTrip India Pvt. Ltd.
103 Udyog Vihar, Phase I
Gurgaon - 122016
Haryana
Customer (Rajiv Chanda) 11/07/2010 10.53 AM
Dear Sir/Madam,
I would like to inform you that on dated : 8 Th.July 2010 at 10:45 pm Indian standard time I had tried to Book International Air Ticket through my SBI DEBIT CARD from your Internet Travel Agency named as "Make my Trip.com"( http://www.makemytrip.com/ ) and after i built my Air Ticket I had click the pay option but due to internet problem my Electronic online International Air Ticket not get generated neither I get any Electronic Copy of my International Air Ticket but 22,185.00 INR been deducted from my SBI SB A/C No :[protected] which I had check online ( www.onlinesbi.com ) as I have internet banking facility from our SBI Chinsurah Branch. The Account statement NARRATION SHOWS- 22,185.00 INR. Debit 0n 08-July-2010 POS PRCH[protected] [protected]. I myself and my wife had contact with makemytrip.com Travel Company and they said they will inform us after 24 hours but unfortunately almost 3 days been over but still i
didn't get my Booking Confirmation neither 22,185 INR been credited to my SBI SB Account.
My Bank Details as Folows :
Bank's Name : STATE BANK OF INDIA
Branch : CHINSURAH,
Branch Code : 00056 - CHINSURAH Akhan BazarP.O. Chinsurah[protected], Pin: 712101, West Bengal, India.
A/C NO:[protected]
Mode of Transaction : SBI DEBIT CARD
Account Holder's Name : Rajiv Chanda & Rabindra Chandra Chanda.
Waiting for your kind cooperation regarding this matter.
Regards,
Rajiv Chanda.
Mobile No :[protected]
--- On Sat, 10/7/10, Babun Sona <[protected]@yahoo.in> wrote:


From: Babun Sona <[protected]@yahoo.in>
Subject: Fw: 22,185.00 INR Deducted from my SBI SB A/C NO :[protected] THROUGH DEBIT CARD NO:[protected].But Air Ticket booking not done neither i get my Confirm Air ticket electronic Copy.
To: "[protected]@makemytrip.com" <[protected]@makemytrip.com>, [protected]@makemytrip.com, [protected]@makemytrip.com
Date: Saturday, 10 July, 2010, 12:14 PM







FYI..........

Regards,

Rajiv Chanda.
Mobile No :[protected]

--- On Sat, 10/7/10, dgm.[protected]@sbi.co.in <dgm.[protected]@sbi.co.in> wrote:


From: dgm.[protected]@sbi.co.in <dgm.[protected]@sbi.co.in>
Subject: Fw: 22,185.00 INR Deducted from my SBI SB A/C NO :[protected] THROUGH DEBIT CARD NO:[protected].But Air Ticket booking not done neither i get my Confirm Air ticket electronic Copy.
To: agmatm.[protected]@sbi.co.in, sbi.[protected]@sbi.co.in
Cc: santosh.[protected]@sbi.co.in, "Babun Sona" <[protected]@yahoo.in>
Date: Saturday, 10 July, 2010, 8:41 AM







LHO KOLKATA


FORWARDED FOR QUICK NECESSARY ACTION PLEASE ......

DGM,Customer Services,
State Bank of India
Corporate centre, Mumbai
[protected],22740432,FAX[protected]Forwarded by DGM CUSTOMER SERVICE CORPORATE CENTRE MUMBAI/CORP/SBI/SBG on 07/10/2010 09:13PM -----


To: sbi.[protected]@sbi.co.in, chairmansbi.[protected]@sbi.co.in, dgm.[protected]@sbi.co.in
From: Babun Sona <[protected]@yahoo.in>
Date: 07/09/2010 02:20PM
cc: [protected]@makemytrip.com, [protected]@makemytrip.com
Subject: 22,185.00 INR Deducted from my SBI SB A/C NO :[protected] THROUGH DEBIT CARD NO:[protected].But Air Ticket booking not done neither i get my Confirm Air ticket electronic Copy.






TO,
The Senior Branch Manager/Internet Banking Manager,
STATE BANK OF INDIA,
Branches - CHINSURAH
Branch Code - Branch Name Location Info:
00056 - CHINSURAH Akhan BazarP.O. Chinsurah[protected], Pin: 712101, West Bengal, India.
Dear Sir,
I would like to inform you that yesterday dated : 8 Th.July 2010 at 10:45 pm Indian standard time I had tried to Book International Air Ticket through my SBI DEBIT CARD from Internet Travel Agency named as "Make my Trip.com"( http://www.makemytrip.com/ ) and after i built my Air Ticket I had click the pay option but due to internet problem my Electronic online International Air Ticket not get generated neither I get any Electronic Copy of my International Air Ticket but 22,185.00 INR been deducted from my SBI SB A/C No :[protected] which I had check online ( www.onlinesbi.com ) as I have internet banking facility from our SBI Chinsurah Branch. The Account statement NARRATION SHOWS- 22,185.00 INR. Debit 0n 08-July-2010 POS PRCH[protected] [protected]. I had contact with makemytrip.com Travel Company and they said they didn't receive any such amount from my SBI SB account.
For you kind reference I had keep the below mail which I had send to make my trip.com. Air Ticket details and Air ticket fare everything you can get from the below mail which I had send to make my Trip.com internet travel agency.
At present I am out of my country working at Baghdad/Iraq as an Operations Manager. So it's my humble request kindly look into this crucial matter and do the needful at your earliest convenience so that the deducted 22,185 INR amount should be credited to my account immediately for which I shall be highly obliged to you.
Thanking you in anticipation.
Rajiv Chanda.
Iraq Mobile No: +964 [protected]
India Mobile No : 91 [protected]
My SBI SB A/C DETAILS.
A/C NO:[protected]
A/C TYPE: JOINT
NAME: RAJIV CHANDA & MR.RABINDRA CHANDRA CHANDA
BRANCH: CHINSURAH- CHINSURAH Akhan BazarP.O. Chinsurah[protected], Pin: 712101, West Bengal, India.
BRANCH CODE: 00056
DEBIT CARD NO:[protected]
--- On Thu, 8/7/10, Babun Sona <[protected]@yahoo.in> wrote:


From: Babun Sona <[protected]@yahoo.in>
Subject: Fw: Your Password to access www.makemytrip.com and cheapfaresindia.makemytrip.com
To: [protected]@makemytrip.com
Cc: "Shalini Chanda" <shalini.[protected]@yahoo.in>
Date: Thursday, 8 July, 2010, 11:58 AM







Dear Sir/Madam,

This is to inform you that today dated : 8 th.July 2010 at Indian Standard time 10:45 pm I had booked my Air Ticket through my SBI Debit Card.Air Ticket details as folows.

ETIHAD AIRWAYS
FROM : Baghdad,Iraq-Al Muthana(BGW)

TO : Bombay,India-Chhatrapati Shivaji(BOM)
Departure Date:[protected]
Cabin Class – Economy











Flight Departure : Baghdad to Bombay



Duration:12hr 20min











Etihad Airways

Flight# EY 556

Baghdad (BGW),Iraq
Departs:18 Oct, 12:00 PM

to

Abu Dhabi (AUH),United Arab Emirates
Arrives: 18 Oct, 03:20 PM




Aircraft: 320 : Economy : Duration: 2hr 20min









Change of Planes at Abu Dhabi

Connection Time :6hr 50min



Etihad Airways

Flight# EY 206

Abu Dhabi (AUH),United Arab Emirates
Departs:18 Oct, 10:10 PM

to

Bombay (BOM),India
Arrives: 19 Oct, 02:50 AM





Aircraft: 320 : Economy : Duration: 3hr 10min


Fare Summary: Rs.22,186 INR 22,186 been deducted from my SBI SB Account which i had checked online but unfortunately when i sign in to your maketrip.com websight with give folowing User name and password.In the below mail from your end.It's show on My Bookings - NO BOOKING FOUND IN YOUR ACCOUNT.But 22,185 INR been deducted from my SBI SB Acoount.
So kindly look into this matter and please do the needful immediately.
Regards,
Rajiv Chanda.
India Mobile No :[protected]
Iraq Mobile No : + 964-[protected]
--- On Thu, 8/7/10, [protected]@makemytrip.com <[protected]@makemytrip.com> wrote:


From: [protected]@makemytrip.com <[protected]@makemytrip.com>
Subject: Your Password to access www.makemytrip.com and cheapfaresindia.makemytrip.com
To: [protected]@yahoo.in
Date: Thursday, 8 July, 2010, 9:44 AM


Your username and password
User Name: [protected]@yahoo.in
Password:ncomedenia
This password can be used on www.makemytrip.com and cheapfaresindia.makemytrip.com

You can access the site for look to your booking and many more features.

Hi

I am Debasish Pradhan, My email id is [protected]@rediffmail.com.

Make My Trip called me and introduced their Great Indian Festival Offer and said its as part of the MakeMyTrip Select Program. They told me that the package where I need to pay Rs 6610 as a one time charge for a year, includes Two International Holiday Discount Voucher worth Rs.5000/- each – Total Value Rs.10,000/-; (2)Two International AirTravel Discount voucher worth Rs. 1000/- each – Total value Rs.2,000/; (3) Two Domestic Holiday Discount Voucher worth Rs.3500/- each – Total Value Rs. 7,000/-; (4) Two Domestic Hotel Discount voucher worth Rs.1000/- each – Total Value Rs.2000/; (5)Two Domestic AirTravel Discount voucher worth Rs. 500/- each – Total value Rs.1000/-.. They emaled me the offer on 2nd of July.

There is a huge difference between what i was explained during the call. I was shocked to see that there are individual terms and conditions attached to each of the vouchers for redemption. I wrote an email to them regarding this on 8th july to cancel the transaction of Rs 6610/- made by my SBI credit card but got a phone call from +91-[protected] on 9th of July and the executive informed me that they can not cancel the transaction. Followed by this they also sent me an email regarding the same on 9th of July. I tried calling the same number but I got automated voice message saying " the phone number doesnot exist"

I tried to locate the phone numbers and contact nunbers of the management staff to bring it to their notice but looks like they have deliberately not disclosed their contact details.

I feel that this is a Fraud and I am getting cheated and Make My Trip should be brought to justice.I want to lodge a complaint against Mr Deep Kalra who is the founder and CEO of Make My Trip.

Let me know how you can help me in this regard.

I have availaed a 4days 3nights package tour from make my trip people for which i paid them 13,000 rupees . out of which 11000 by cash and 2000 by bank tarnsfer. Now i ma aksing for the bill but those people are not at all responding. Before booking there agent was calling me daily and asking what i need and promised me a lot of thing but now when i asked for the bill only for the conveyance only they are not ready to give it. The same person...

This complaint is regarding duping me through telephonic calls after I become a regular buyer of online air tickets through makemytrip.com. A caller identified that he is calling me on behalf of makemytrip.com offered a package The Great Indian Festival offer. The offer value is for Rs. 7,719.90 This offer was accepted my me for the reason that goodwill of makemytrip.com was involved. The amount was transferred by credit card to an account STC-MAKEMYTRIP. The offer letter with Vouchers were sent in the letter head of make mytrip.com and is attached for your reference. During the call, it was not mentioned that the vouchers offered were not redeemable through online booking normally carried out by me through makemytrip.com . Once I received the package with vouchers, it provided this vital information that it is to be booked by telephone as per the nos. given in the offer letter (See attached letter). Now these nos. do belongs to makemytrip.com but I could never talk to anyone over the phone but it is always answered by IVR and there after repeated failure to contact anyone, I contacted local makemytrip.com office in Guwahati and I was informed that the responsibility of this package remains with their program partner, shiftthoughts.com. This was never mentioned during the call offering this offer that there is any other partner involved in this offer.
I would have never accepted this offer:

1. If it was known to me that it is not makemytrip.com but some other dubious company that offered this offer and
2. The vouchers were not redeemable while booking online through makemytrip.com.
The offer took benefit of the credentials of makemytrip.com and makemytrip.com took this advantage for fraudulently duping their valuable customers.
Not only that, once I could talk to the executive over the given no. but the price quoted for the air ticket was higher than the existing tickets available from online booking and even after redeeming the vouchers, the price of the tickets are higher than the available tickets online and the executive was not offering tickets as desired by me in terms of time and convenience and was not even ready to confirm this immediately. After I opted for particular booking, I was informed that they will confirm this but no calls was received as well as any e-mail and I could never contact them again.
Now toadw 1st July 2010, I called the number again[protected] but I again my call was responded through IVR.
Please take this complaint to logical end and advice me for any appropriate action to be taken from my side.
I feel if the offer letter is really offered by Sachin Bhatia as seen from the attached letter, it is really shame that he has duped us. If he can do it for money what is left in his integrity?

Prof. A K Das
IIT Guwahati

I have tried to book hotel accommodation at Kodai Resort Hotel in Kodaikanal on[protected]. Without even confirming the availability of rooms, Rs. 10 272/- had been debited from my account. But due to non availability of rooms on the requested dates, the booking was automatically canceled on the next day. Even after communicating many time over phone and in person to Chennai Office at Nungambakkam, the money is not yet refunded.

Dear Sir,
I am Bidyut Kanti Dhar and want to lodge a complaint with you against makemytrip, a travel agent. On 15/06/2010, I tried to book Air ticket from Guwahati to Chennai for my son Victor Dhar by the flight no 6E 291through online (Debit Card of SBI). The Money was instantly debited but ticket not received. The ticket was tried to be booked with email Id vickey.[protected]@gmail.com and phone no given [protected] which is my son's id and phone no.However, I have contacted with their customer care when I was provided with booking id IN1006B05738.My discussion detail is as follows: I was told on 23/06/2010 that the money has been credited on 22/06/2010 which will be reflected in your account within 3 working days which was a false information as it was not credited as promised. On 25/06/2010 when contacted I was again told that the money was credited on 24/06/2010 and not on 22/06/2010 and will be reflected within 3 working days but not yet received.Again I have called their customer care today on 29/06/2010 when I was told money has been credited on 24/06/2010 but since it has not been reflected in my account I have to provide my bank statement to them so that they can take up with the bank. But I dont understand why should I provide my bank account to a company with whom I do not have permanent transaction. Is it not their duty to take up the matter with their banker to expedite the refund. Please help me out to get my refund. My email id is [protected]@yahoo.co.in and Mobile no is [protected].
Thanking you,
Sincerely yours
B.K.Dhar