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MakeMyTrip India Complaints & Reviews

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Updated: Dec 18, 2025
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A
ashmask
Jun 25, 2010
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Complaint No:FLTINT[protected]
Hi, Please be aware of the risk that you run when making purchases at MakeMyTrip.com. Their booking system is totally unreliable and the people who run it are unethical or at best irresponsible. A summary of my experience is given below:
1. I tried making a reservation for airtickets on MakeMyTrip worth $1,040. The system processed my payment but at the end of it, gave me a message saying that due to some unusual circumstance, my reservation could not be completed but my credit card was charged and that I would be contacted within 2 hours
2. When making the reservation, the system asks you for one contact detail in the passenger information section. On any other website you would put the details of the passenger travelling and not necessarily of the person paying. After I printed the error message the window automatically closed and all details of the reservation was lost. Thankfully an email was sent to the passenger's email id.
3. I tried calling the MakeMyTrip customer service in the US and then figured that there is NO WAY I can call the Indian customer service from the US who would be addressing my problem and the minimum wait time for that is 24 hours (btw I never received a call)
4. I tried the online chat and the customer rep told me that I will be contacted and after trying to explain for 10+mins that MakeMyTrip did not have my contact details, I gave up. I finally ended up calling the US customer service and left my number there (to which I again got no response)
5. I did get an email in 2 hours from the passenger (who forwarded me an email from MakeMyTrip) that the reservation was not successful and I had the option of getting a full refund. I promptly replied but 3 days later the $1,040 was charged to my credit card and all further communication was of no avail.
6. Luckily, the US credit card agencies support disputing transactions. If not, I dont know what I would do.

In my mind this is fraud. The company acknowledges that there should not be a charge but still goes ahead and charges the credit card...
As a consumer I had tried looking for complaints before making a purchase, but did not find any relevant ones - hence got misinformed.

Buyers please be aware!
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    D
    debanjandey
    from Bengaluru, Karnataka
    Jun 24, 2010
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    Address: Bangalore, Karnataka

    Hi,

    On 30th May, 2010 I got a call from Makemytrip saying that they are offering some travel package to customers. The cost of the package is Rs.6616. When I further enquired about the package, they said they will be giving branded wrist watch, some domestic and international travel vouchers and dining card. I was not interested on those vouchers except the dining card. When I further enquired about the dining card, they said I will be getting 25% flat off on airline booking and departmental stores like bigbazaar and reliance fresh. Today when I received the dining card, i could see in the booklet that only restaurants and hotels are there in the list and no departmental centre is there. Further, in the restaurants and hotels only 5% to 15% discount is given rather than 25%.

    Makemytrip cheated me very badly as my entire amount has gone for toss. Please suggest me ways to get my money back and also how to sue these maketrip guys.

    Thanks & Regards
    Debanjan
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      P
      prasanthota
      from Surat, Gujarat
      Jun 23, 2010
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      Address: Bangalore, Karnataka

      I had a very bad experience of booking 6 tatkal Train tickets with Make my Trip & wanted to share that. Just couple of days back i booked 6 ticket under Tatkal quota but all of the tickets did not get through & were under waiting list & i had confirmed this with the call center guy. These are of no use of mine & wanted to cancelled. When i was cancelling the ticket it was shown a refund of Rs 6,600 after deducting cancellation charges. But after i cancelled the tickets i got a message stating a refund of Rs 2,200 only. The 4 tickets out of 6 which were under W/L status just before cancellation were shown as confirmed & cancelled after cancellation. When i called the customer care services for twice they kept me on hold for more than 20 minutes in the pretend of checking the details.

      Be careful when you book through this site for Tatkal tickets.
      Aug 13, 2020
      Complaint marked as Resolved 
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        A
        aswani_singh
        Jun 22, 2010
        Resolved
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        I had preponed my ticket from 11th July return from Frankfurt to Kolkata to 8th July and I was charged Rs. 7800. I have enquired with the customer service office of Air India regarding the charges and they said me it is around 42 euro or 50 US dollar i.e around Rs 2500. I have no doubts regarding this rate since one of my friend has the same ticket as me and had preponed from frankfurt for 42 euro. I have tried to mail them regarding this but the mail is bouncing back.I would like to help me find a right deal with them. I am a student from NIT Warangal.
        Aug 13, 2020
        Complaint marked as Resolved 
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          R
          roma kumar
          from Muzaffarnagar, Uttar Pradesh
          Jun 18, 2010
          Resolved
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          Resolved

          i booked 8 tickets to delhi to goa ita a round trip ticket to delhi and your one of the evecutive mention the name of one passeger is incorrect nd we dont have the identification with that name so i want that u should make the correction with the name or give me some of the other possible efforts to remove this inconvienece with any of the other thing in this trip there is her husband and daughter is travelling and this passanger list 3 of the passenger is having a passport or as u want we can carry our family photograph
          as u tell me wht to do with that coz i v not suffer your executive mistake i have to take a step against it
          thanks
          ur's regard
          roma kumar
          Aug 13, 2020
          Complaint marked as Resolved 
          I make parches of rs.29863.00 for KOLKATA to Pune air india flight 30/06/2017 but I cancel after 2 day 02/07/17. MY BANK ACC NOT CREDITED. PLEASE REFUND THE BALANCE to my DEBIT CARD.

          AC NO: [protected]
          MOB NO: [protected]
          DATE: 30/06/2017
          WEBSITE: MAKEMYTRIP
          PAYMENT: VISA DEBIT CARD
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            J
            jitendraarora
            from Lucknow, Uttar Pradesh
            Jun 18, 2010
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            Address: Delhi

            i bought great india festival vouchers on line via Transaction ID is 8997119. the information provided to me at the time of purchase was totally wrong. when i registered complaint to ms.neha on same department on phone[protected] but reply was not acceptable. then i registered a complaint on makemytrip website to ms. sayani gupta vide Reference ID: [[protected]] great india festival offer scheme but from there no response at all despite of sending mail to her everyday. i have been using this travel company from so many years. i was not expecting this type of response and work culture from big company.

            jitendra arora
            Aug 13, 2020
            Complaint marked as Resolved 
            my booking ID is IN1208B16173. I wanted to book standard mini kerala package (given on internet) with small modification in pick up time at alleppey. I contacted for the same to Swati gupta (Swati.[protected]@makemytrip.com). She send some itinerary but I did not bother to go through as I have already seen the itinerary at the internet. I said OK and paid for the booking (She said I will get discount as well). When she send me the hotel vouchers then I came to know that she has allotted me a hotel of lower star rating than what is promised on internet. I asked to change the hotel to the one shown on internet. She refused to do so. Then I asked for cancellation as I want what I have asked for. If you go through our email communication it will get clear that I never asked for any modification. Thereafter, I was directed to communicate to her supervisor Mr. Birender Rawat. I tried to speak to him on phone but he didnot come to phone. I also asked om mail to give me a call, he never bothered to do that. He said my issue will be resolved in 24 hrs. I had already paid by then Rs. 21110/-. I checked on internet the package I wanted cost me on internet 21498/-. They are not taking any action on my request and I have got no communication from their side.
            Pathetic service
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              H
              h_sawhney
              from Srisailam, Andhra Pradesh
              Jun 14, 2010
              Resolved
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              Address: South 24 Parganas, West Bengal

              Hi, This is regarding my railway booking with Make my trip. I had booked 2 ist class tickets from Howrah - Vishakapatnam from Howrah Chennai Mail on the 12th June 2010. My mom could not come hence i wanted to cancel her ticket. I tried cancelling the ticket but the website was not working hence i called the call center after 30 mins of fruitless attempts. I called the call center where the lady said she wont be able to cancel my ticket ad the chart was prepared and I have to raise a TDS. I clarified with her that the cancellation policy says that 25% will be deducted if I cancel the ticket before 4 hours of train departure. I tried to raise an TDS 5 1/2 hours before the departure of the train.

              I website was not working and i got a automatic response regarding website not working, which indicates the time of the mail as 18:24 and the train departure is at 23:24 PM. I called the call center again to seek help in raising the TDS as I dont want 50% cancellation of the ticket.The agent by the name of Reza was incompitetant, was not willing to listen or transfer the call to any other agent or manager. He was not willing to help at all and did even made an attempt to understand my issue. I had to disconnect the phone after wasting 30-40 mins with the agent . The standard phone bill will be charged for fruitless call . I had to go through unnecessary inconvinence and loss of money as I am still not able to raise TDS . The web site is still not rectified and nobody is ready to listen to my grievance . i sent a mail at customer service department but recieved a standard response.

              I would like you to take action against the company and get my money as well as compensation for time and money wasted on call on the date of departure when i had other important things to do.

              Thanks & Regards
              Harpreet

              I am attaching the mail as a proof that I tried to cancel my ticket 4 hours prior to the departure of the train
              +1 photos
              Aug 13, 2020
              Complaint marked as Resolved 
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                S
                soumen_dass
                from Kolkata, West Bengal
                Jun 14, 2010
                Resolved
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                Address: West Bengal

                We booked a package tour throeugh the touir operator Make My Trip, magical ladakh on dated 5th June, 10. We faced such at hhorrible and

                troublesome experience with I will never forget. On reaching to Delhi in the midnight

                no Dinner was offered to us( as it was supposed to give us as mentioned in the tour

                plan). on the next morning there cab came to pickup us at 6:50am. Our flight was scheduled

                to depart at 8:10am as par their itenarary . but surprisingly at the airport, Kingfisher

                staffs told us we cannot board as the boarding is closed at 7:15am and the flight is about

                to depart at 7:30am. They have no flight schedule at 8:10am to Leh. We just shattered and

                could not decide what to do at that time. We called their representative number of

                times.They talked with the kingfisher staffs and we came to know that the changed time has

                been intimated to their staff Mr. Prem but no intimation was given to us. they ultimately

                kept us in the hostel day long. Think about the situation , we were six adult and two

                children. Their reps. could not confirm our tickt day long. even nobody came to meet us. We

                had to shift to the airport at 2:30am next day for confirmation of tickets.Their reps. was

                trying to sent us to the airport alone but we compelled them to send one guide to accompany

                us.Just think of the situation we had two childrens along with us.On 7th june we reach Leh

                in the morning. But instead of keeping us at rest for the day to acclimatize at such high

                altitude we were forced to go out for sightseeing. As a result of that some of our

                co-passangers fallen ill.My three year old baby had vommiting and fever.As par their

                schedule staying four night at leh we forced to cut short to three nights at Leh. On the day

                of departure from Leh they were supposed to give us breakfast but no such arrangement was

                done. We reached at The Delhi airport at 9:15am on 10th june We had our return flight to

                Kolkata at 6:10pm that was also booked by the company. It was very horrible to stay at transit for about nine hours. They could

                have arranged our return flight earlier as ther ware nos. of flights in between. We are

                planning to lodge a complain at the Consumer forum for such harrassement and mental trauma.My booking ID:IN1004B11596
                DR.SOUMEN DAS
                [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
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                  P
                  Pozir Ahmed
                  from Panaji, Goa
                  Jun 12, 2010
                  Resolved
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                  Resolved

                  Address: Assam

                  I bought an Airline ticket from MakeMy Trip Office in Guwahati on Hyderabad-Kolkata-Guwahati sector on 04-07-10 in the name of my daughter Nahid Farzin. PNR No. M42FCI & M42FCI for journey on[protected]. As per Air Fare details given by their Gurgaon office was Rs. 4782.00 which includes service charge of Rs.250.00.
                  But their Guwahati Office collected Rs. 4982.00 without spelling out the reason for extra collection.I took up the matter with the co. sin they preferred to remain silent. This amounts to plain cheating and demand refund of the excess amount.
                  P U Ahmed
                  28-Islampur Road, Silpukhuri
                  Guwahati-781 003 Assam
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  there are many more people RIGHTLY COMPLAINING against the company...its a complete fraud!

                  they lure people with offers which are wrongly priced...
                  especially, no one should take up foreign tour packages with them.
                  To us, out of a 7 day trip to malaysia-singapore, they gave 3 free days and all the nice places to be seen were optional, for which they extra money everytime.

                  They did not plan to take to twin towers while being in malaysia, and when demanded, they asked for SEVEN TIMES the price of the actual ticket!

                  PLEASE DON'T MAKE MY TRIP!!!
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                    S
                    Sudip.Chakraborty
                    from Mumbai, Maharashtra
                    Jun 12, 2010
                    Resolved
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                    Resolved

                    Address: Mumbai Suburban, Maharashtra

                    I made an incorrect booking for a bus from Udupi to Mumbai on 28th May Travel date incorrectly selected by me was 10th June instead of 11th June. I realised this after making payment. Within 5 mins of booking i checked up I was asked to make fresh booking and make fresh payments for the new booking I was assured that refund would be made after deduction Rs 450 within 5/7 days.
                    I checked up on 3rd for refund accordingly. And till todate I am only getting assurance from CCAvenue and Makemytrip that payment has been advised to my bank without giving any advise details I am also being asked to get in touch with my bank.
                    Booking Reference BUS[protected] three tickets worth Rs 4500 Refund amount Rs 4050 as per agreed terms and condition.
                    The fact that I had to suffer for following up for my payments has no penalty for Makemytrip.com as service provider while they charge me Rs 450 for doing nothing. ??????
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    Everytime I write or complain I get the message the refund will be made within 5/7 days.
                    When will the customer service give cock and bull stories.
                    Why does it take so many days for refunding such a palty sum of Money
                    I was told on 11th Money is refunded. On 12th Money refund is already is processed. And again on 14th I am told the money is going to be refunded in next 5 days
                    In anticipation of payment within 5th June 2010 as per approval I have already issued cheques. All cases of bounced cheques where I would have to suffer consequences of Sec 138 by Default Makemytrip.com and CCAvenue becomes now a party as i was not wrong in issuing cheques in anticipation of refund after 7 days as per Rules of Makemytrip.com
                    THIS IS MAKE MY TRIP RESPONSE>>>>>>>>> To my complain


                    Dear Mr. Chakraborty,
                    Greetings from MakeMyTrip.comAt the outset, regret the inconvenience caused to you.
                    With reference of your mail, please note that due to some error your refund was not update to Bank. The same has been updated to Bank and amount is already reversed and will reflect in 5 days. We are following with Bank and will provide you confirmation number for refund.


                    Appreciate your co-operation and apologize for any inconvenience caused.
                    For any further assistance we are available round the clock on our toll free numbers. You could also write to us through reply email or writing to [protected]@MakeMyTrip.com or visit us at www.MakeMyTrip.com
                    Yours sincerely,
                    Kunal Bariya
                    Team- Customer Delight
                    kunal.[protected]@makemytrip.com
                    India Toll Free:[protected]From MTNL & BSNL Lines)
                    India Toll Free:[protected]From all major mobile operators)
                    Postal Address:
                    MakeMyTrip India Pvt. Ltd.
                    103 Udyog Vihar, Phase I
                    Gurgaon – 122016Haryana
                    This is what CCAVENUES wrote on 11th
                    service to me
                    show details Jun 11 (3 days ago)

                    Dear Sudip,

                    Thank you for contacting Avenues.

                    We would like to inform you that refund process for the order number: BUS[protected] has been initiated from CCAvenue. Rest assured, the amount will be credited back to your account as per the bank's procedure.

                    We kindly request you to be in touch with the bank for the same.

                    For any further assistance, please feel free to revert.

                    Best Regards,

                    Ashwini P. Mhatre
                    Sr.Executive - Technical Support


                    India: Avenues India Pvt Ltd
                    Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
                    Phone: +[protected]/26000846/26491524/32913622/66920419/67425555
                    Fax: +[protected]


                    Singapore: Avenues World Pte Ltd
                    80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
                    Phone: +[protected]
                    Fax:: +[protected]


                    Email: [protected]@ccavenue.com
                    Visit us at www.ccavenue.com/india

                    This is what CCAvenues Wrote on 12th June 2010

                    Service to me
                    show details Jun 12 (2 days ago)

                    Dear Sir/Madam,


                    Thank you for contacting Avenues.

                    This is in reference to your below mentioned e-mail.

                    In response to your query, We would like to inform you that refund process for the order number: BUS[protected] has been Initiated from www.makemytrip.com for an amount INR 4050.00 on 12th June, 2010.

                    Rest assured, the amount will be reversed to your account with in 3-4 working days. Furthermore, we kindly request you to get in touch with the bank for the same. Your cooperation and support is required at this juncture.

                    For further assistance, please feel free to revert.

                    Best Regards,

                    Prabhu Yadav
                    Technical Support Executive


                    India: Avenues India Pvt Ltd
                    Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.

                    Phone: +[protected] extn - 401/402/403/404/405/406/189
                    Fax: +[protected]


                    Singapore: Avenues World Pte Ltd
                    80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624.
                    Phone: +[protected]
                    Fax:: +[protected]


                    Email: [protected]@ccavenue.com
                    Visit us at www.ccavenue.com/india

                    This is what happened on 7th June 2010
                    MakeMyTrip Bus Tickets to me
                    show details Jun 7 (7 days ago)

                    Dear Customer,
                    Thank you for writing to us. This auto-acknowledgement confirms the receipt of your e-mail.
                    If you have raised a query, we will get back to you within 24 hours.
                    Since, this is an automated reply therefore please do not reply to this message.
                    Our customer service representatives are available round the clock for assistance on the following numbers given below.
                    Our contact numbers:
                    [protected]Standard Charges Apply)
                    [protected]All Major Operators)Warm Regards,
                    Team - Customer Care
                    MakeMyTrip (India) Pvt. Ltd.
                    103, Udyog Vihar Phase – I
                    Gurgaon – 122016
                    Comment never received a response let alone 24hours... Ha Ha .what great service
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                      L
                      lakhvinder
                      Jun 11, 2010
                      Resolved
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                      Resolved

                      Dear
                      Sir,
                      I made booking with makemytrip on line through netbanking and made payment through netbanking icici bank to book my two trip ticket from Delhi to san Franciso USA on 19 April 2010
                      and paid 107000 Rs through internet banking using icici bank. my account num ber[protected]
                      As i am not in india at presend i am serving with United nation mission in Ivory Coast
                      i applied for usa visa for me and for my wife and could not get from this countery
                      So i decided to cancell my ticket with make my trip.com
                      i worte so may mail to customer care every time they give reference number and mail say you will get reply with 24 hrs .But i am not getting any reply about may cancellation of ticket
                      the reference mail id are
                      Reference ID: [[protected]] cancellation inquiry‏

                      Kindly do something my trevel date was 8 july 2010 i have to cancell before that date

                      Thanks/regards
                      lakhvinder singh
                      united nation office ( ONUCI)
                      abdijan
                      ivorycoast
                      +[protected]

                      Reference ID: [[protected]] CANCLATION OF TRIP TICKET‏


                      my details of booking are as below
                      Makemytrip booking ID FLTINT[protected]
                      PNR NUMBER 4KJDBJ
                      PASANGER NAME IS
                      1 LAKHVINDER SINGH
                      2. TARJEET KAUR
                      E-Ticket No [protected] & [protected]

                      my contect number is as below
                      e mail - [protected]@live.com
                      +[protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      Make My Trip — Cancellation of ticket

                      they are calling us and saying that the price at the time of booking was not correct....and the ticket will be cancelled if don't pay money
                      Refund not done
                      I have booked an airline ticket and was supposed to fly on 8th September. Due to death in my family I was unable to do so. I contacted the Alitalia Office and they were so considerate and emailed me that there would be no cancellation fee. I have emailed make my trip the death certificate and still it has been more than a month and I haven't heard any update from them. I keep getting the same template email from them that someone will get back within 2-3 days and it has been more than 40 days now and the amount to be refunded is Rs 44000. The customer service is the worst that you can possibly imagine. The irony is when I spoke with Alitalia head office and told them that my ticketing agent is Make my trip, they told me good luck getting refund from them. This is the Head office of Alitalia. my booking id is NN[protected] and my contact no is [protected]
                      Dear prats26

                      We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                      We are getting the case facts checked and will connect with an update shortly.

                      Assuring you best of our services.

                      Team-MakeMyTrip Care
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                        N
                        nandinidevi
                        from Attingal, Kerala
                        Jun 10, 2010
                        Resolved
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                        Resolved

                        I booked 4 tickets for my daughter from edinburgh to bangalore through makemytrip.Com on 16th april. I have paid rs.40, 000 for four tickets through standard chartered credit card. I money has also been paid to standard chartered, and the amount has been credited to make my trip.Com
                        I even got a mail saying that tickets have been confirmed.
                        When we checked on british airways website, my daughters name was not in the list flight booking.
                        They didn't even inform us about this. When we called the makemytrip number, a mr. Nitin said that the british airways flight itself is canceled. But again when we checked on the british airways website, it said that the flight is operational. When we called again, he agrees to the fact that the flight is operational, indeed he lied. He said he will confirm the tickets and call me back. Never got any phone call from them.
                        The next day i called. Some female called ms. Dhairya answered the call and again told me she will confirm the ticket and tell us. Again there was no call from them.
                        They have block my number, so that i cant call.
                        I called from an other number and someone called priya picked up. Again the same story all over again. I was promised that i would receive a call exactly at 12 this morning. Of course no call from them. Why would they? They are such lazy asses with abosolutely no sense. Cow dung in their brains. Cant book a ticket, cant cancel it, cant refund the money.
                        What sort of moronic company is this trying to cheat people?
                        I called again, because the flight is on 15th of june less than a week away. And 40.000. Rs is not a joke, that i can give for makemytrip cheat me charity! They are such up company.
                        No one answered when i called from my number.
                        Again i called from someones phone. I blasted them nicely and told them to cancel all the booking and give me a full refund and threatened to sue them. They have all got thick buffalo skins with up heads. I think they are so used to people threatening them that it has no effect on them. "the stupid" ms. Priya said she will call at 12 tomorrow.
                        As usual no one will call, don't think they will cancel my bookings, nor refund the money.
                        Its such a fraud. Never had this kind of experience ever. Never ever trust this company
                        Aug 13, 2020
                        Complaint marked as Resolved 

                        Makemytrip.com — Very Unprofessional

                        I was called by one of the rep after I have called most of the offices and he was nice to offer me refund.
                        this is @@@@ing Crazy as I have a conecting flight to catch and now I am left with refund and book my flight again and plan my traveling again. What a dissatisfying experience.

                        at least I am done with it and don't have to speak to them again.
                        The authorities must take stringent action against this company. Their license must be stripped. Authorities please wake up and wipe out such rascals for cheating innocent customers. Mam, I understand your agony and frustrations against such weirdos, please take this matter to the consumer court, if things don't get resolved here.
                        I do agree.
                        Even I faced the same experience with them.
                        Public pls be aware and do not make any deal with them.

                        I had booked a hotel with make my trip in munnar. They debited the money, sent a confirmation email saying that the hotel booking is confirmed and not to phone the hotel to reconfirm.

                        But my happiness was short lived when i just happened to phone the hotel to confirm the booking. They informed me that there is no booking done in my name. Then the horror story starts of contacting the customer support teams.. waiting for their phone calls which never come..they suggesting you some 3rd rate hotels..and the saga to get your money back...Today 10 days have passed i have stil not got my refund.

                        So instead of making your trip pleasurable, Makemytrip will make it disgusting and thats a guarantee.
                        Inform cyber cell of your state. I had a similar experience last week. I am going to approach the media and cyber cell regrading this fraudulent organization. The cyber laws can deal with this type of online frauds.
                        I have booked Air ticket through make my trip.com vide booking no-NF[protected] on 13/07/2011 from Delhi to Pune & Pune to Delhi in Indigo air line at 11:05 am.But suddenly at 2:50 at night i got a massage on my mobile no:[protected] for request of cancellation of my ticket which i dont communicate from my end.
                        It is surprising to know that i have requested thier staff to check&give me detail of mail which they received for cancellation of my booking.
                        I got a call from Kajal at 9:00 am on 14/07/2011 regarding my request to provide me detail of I.D. address from where they got the mail for cancellation.She assured me to provide the detail next day after noon by 1:00 pm & she has given the another name, who is handling the department to provide me the detail. Mr.Akshay is the guy who is handling the technical department, but whole day i tried his number but he did not respond.Please help me to get the detail otherwise i am going to file a suit for harrasing me and wastage of my money and time.
                        I too have been cheated by this company. In fact, out of around $5000 USD. One round trip I cancelled and have yet to receive the refund, even though I did as instructed and BOTH faxed and emailed my signed cancellation letter. Another round trip I tried to change the return flight date. I was told it had been successfully changed after I agreed to the $500 change fee. The next day I received an itinerary which DID NOT HAVE THE CHANGED DATE. So, I emailed the customercare email address to complain of this, only to find not only did no change occur after that, but they charged me $500 TWICE. I am a U.S. citizen who will be visiting India for the next 3 months. Where do I go to begin sue'ing this company? U.S. lawyer, Indian lawyer, firm? This is insane.
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                          J
                          jsakhuja
                          from Karnal, Haryana
                          May 31, 2010
                          Resolved
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                          Address: North Delhi, Delhi

                          my complaint is about the refund which make my trip has to give it to me that is of amount rs 12000. it has been a month i still not got my money back and all the time i call the customer centre they say u will get ur refund back in 7 days and keep on repeating same sometime they dont pick up calls or put it on a long hold so if anyone from customer support department please do consider it .my booking id IN1004B10946.
                          May 11, 2017
                          Complaint marked as Resolved 
                          Verified Support
                          Mar 18, 2010
                          MakeMyTrip India Customer Care's response
                          Dear Phani Krishna,

                          With reference to your post, we are investigating your case and will revert to you at the earliest.

                          Regards,

                          Devika Khosla

                          MakeMyTrip Care
                          Verified Support
                          Mar 18, 2010
                          MakeMyTrip India Customer Care's response
                          Dear Phani Krishna,

                          We have retrieved details of your booking activity on our website and as shared with you earlier via email, our records show that you had selected incorrect dates for your booking.

                          Kindly note, we will not be able to process any refund for cancellation.

                          Regards,

                          Devika Khosla

                          MakeMyTrip Care
                          hi
                          i had booked air tickets for me and my wife from bangalore to mumbai, confirmation ID(FLT[protected] from bangalore to mumabi on 9th sept and from mumbai to bangalore on 12th sept. But to my surprise the printout/confirmation sent to my mail had the dates interchanged, that was mumbai to blore on the 9th and blore to mumbai on the 12th sept 2010. the error caused may kindly be looked into and the cancellation fee charged may kindly be refunded since i did not make any mistake when i booked my ticket. the date i booked the ticket was 4th march 2010.
                          thanking you,
                          Phani Krishna
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                            A
                            aparna680
                            from Mumbai, Maharashtra
                            May 29, 2010
                            Resolved
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                            Resolved

                            Hi,

                            I purchased a ticket from Makemytrip.com using my Credit Card to Travel from New York to Chennai. The total cost was 52,000. My card was charged twice for the same transaction and there was no response after repeated mails. Everytime I called the customer care, using ISD from USA to India, I was put on hold for 30mins and each time the customer service representative gave me some story and cut the call. Also, for every new call, I was asked to quote the ExtensionNumber of the representative who spoke to me previously. But when I ask the representative for their extension, they refuse to give saying that it is against company policies. My bank that issued me the card is showing clear proof that my the merchant came for settlement twice. Makemytrip is absolutely fraudeulent in their approach and do not treat any customer with courtesy. They give very rude replies on phone and keep lying that someone will call you, someone will mail you. I would like to use this forum to inform people that please do not make any online transcations with make my trip.
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              R
                              ravi5913
                              from Lucknow, Uttar Pradesh
                              May 26, 2010
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                              Dear Sir/Madam
                              On Jan2nd, 2010 I booked my flight tickets from Hyderabad to Lucknow (Price was Rs.6044/-) using makemytrip.com. With the tickets I have traveled on 5th Jan, 2010 and on 16th Jn, 2010 I again booked two tickets for my wife and daughter (price was Rs.11482/-) from Hyderabad to Lucknow. This time also I used makemytrip.com. On 18th when I went to my bank for updating my passbook to my surprise I have noticed the charges both the times were redundant. I immediately called makemytrip.com customer care and technical departments and I even tried the local office, but all in vain. Finally I wrote them and I have sent them all the details. Finally they responded and said they cannot see the redundant charges and bla bla bla. After I insisted this time they said they will pass it to the technical department and on 19th I received a call from one of their members and they told me that they have received the amount twice both the times and told me that they have refunded it just then. But on Monday when I went to update my passbook unfortunately I have received only in one case (Rs. 11482/-) and the other (Rs.6044/-) I never received. They still owe me Rs. 6044/- and I was asked to verify with my branch and I did filed a complaint with my branch and they cannot trace it and I even filed a complaint with my ATM card people. All my trails are getting wasted and I cannot find any solution. Now if it helps to solve it I have some confirmation numbers that makemytrip person gave me when he called me. It says for Rs. 6044/- the number is CCA[protected]. I don't know what is this and what am I suppose to do with this number?
                              Can you please help me in solving this and I wanted to file a case against makemytrip.com for causing me all sort of troubles all these days. Also, in this case do you think I can file fraudulent charges on makemytrip, on the first place for charging me twice and secondly for giving me wrong information by refunding only one charge and keeping the second one with them.
                              regards
                              Dr. Ravi S. Ampapathi
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                                V
                                vinaybahirwani
                                from Mumbai, Maharashtra
                                May 19, 2010
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra

                                Cancellation for booking ID's FLT[protected] and FLT[protected] were made via Make My Trip Website. The cancellations were made before April 17, 2009
                                Refund amounted to Rs. 16.356 only. ( Rs. 3,879 * 2 and Rs. 4,299*2). However refund of Rs. 3,879 has not been received till date i.e May 19, 2010.
                                Repeated attempts to get in touch with Make my trip have not resulted in any positive feed back
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  A
                                  atinmu
                                  from Mumbai, Maharashtra
                                  May 16, 2010
                                  Resolved
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                                  Resolved

                                  Address: Delhi

                                  This complaint is regarding a pathetic travelling experience arranged by MakeMyTrip india Pvt Ltd. I had booked a package called "Himachal Hues" scehduled on 8th May ex-Mumbai. This package was for Delhi, Shimla, Manali & Chandigarh. We were 17people in that particular tour. From day 1 when we boarded the ac bus in Delhi I had doubt regarding the condition of the bus. I had spoken to Mr. Ashish Kaundal of MakeMyTrip regarding the condition of the vehicle and asked him to replace it with another bus. he denied it. Now when we started for Shimla, it was a nightmare for us as that vehicle took 14 hours to reach Shimla which was expected to take at most 10 hours. This happened not because of traffic or poor road condition, rather because of the condition of the vehicle. Similar thing happened from Shimla to Manali and from Manali to Chandigarh. This tour was supposed to be an escorted tour, but the guide named as Nadeem Khan was not playing the role of a guide as he was travelling for this tour for the first time. I wonder how can a tour company arrange a guide who is not being into those places before? This has caused to miss some sight scenes as that guy was not aware of those places. We brought this fact also infront of makemytrip people and they assured me that in manali they will arrange a local guide. But we were stunned that there was no local guide at Manali too. The worst happened when we reached Chandigarh. It took 14 Hours to reach Chandigarh from Manali as we were demanding to change that vehicle by which we were supposed to travel back at Delhi at next day. When we were asking the Driver to drive little faster he said that he can not drive faster as there was problem in the steering. He also told that if he tries to drive fast then there might be brake failure also. I wonder how we can have this kind o[censored]nsafe vehicle for this tour which includes lot of hilly areas. We also came to know this driver is having a case against him.Driver Satish khurana also tried to abuse and threaten us. We informed these incidents to MakeMyTrip and still they didn't change the vehicle and helplessly we had to come back to Delhi with that same vehicle taking our life in danger.

                                  Atin Mukherjee
                                  Mumbai
                                  [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    V
                                    vaibhav.mishra
                                    from Guntur, Andhra Pradesh
                                    May 14, 2010
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                                    Address: Lucknow, Uttar Pradesh

                                    This is with reference to the hotel booking id no.HTL [protected] of Estrela Do Mar Resort-A Beach Property Goa for two person on 22 February 2009. and recieved a mail fromMy booking was cancelled and I was told that the money will be refunded to me. You can see the email trail since 22 Feb 2009. Even after several reminders and communication to you, still I am waiting for refund to be done.

                                    I got a mail from Amandeep.[protected]@makemytrip.com confirming the refund of Rs 9487/-(Nine thousand four hundred and eighty) on 22 February 2009 at 4:40:50PM,Then again got a mail from [protected]@makemytrip.com on 05 April 2009 at 9:28AM, after waiting for too long I AGAIN MAILED TO [protected]@makemytrip.com on 18 April 2009 at 12:28PM and again got a refund confirmation mail from [protected]@makemytrip.com on 29 april 2009 at 05:08PM but have not recieved any refund. AGAIN I MAILED TO Amandeep.[protected]@makemytrip.com on 11 october 2009 at 01:52AM. BUT...................EVERYTHING IN VAIN THE IMPRESSION I GOT FROM YOUR SIDE IS THAT YOU PEOPLE ARE NOT BOTHERED TO KEEP YOUR COMMITMENTS AND REFUND MY HARD EARNED MONEY,SO THIS IS FOR THE LAST TIME I AM WRITING TO YOU.I WANT MY 9487/- RUPEES WITH INTEREST AND THE INTEREST PART THAT HAS BEEN LEVIED ON MY CITI BANK CREDIT CARD ON THIS AMOUNT.DO RESPOND TO ME WITHIN 3 DAYS OR I'LL SERVE YOU WITH LEGAL NOTICE AND WILL ALSO PUT UP THIS CASE IN FRONT OF THE MEDIA. After this I have stopped booking any ticket through makemytrip.com because I do not have any faith left in your process and procedures. It is very obvious by your dealing and refund process that you people are only bothered about getting money and business, without keeping the relation with custonmers on priority. It is very sad to say that I have lost all beleive in keeping any business relation with makemytrip.
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                                      U
                                      utkarsharma
                                      from Pune, Maharashtra
                                      May 13, 2010
                                      Resolved
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                                      Resolved

                                      MakeMyTrip Booking ID : FLT[protected]
                                      Cancellation Confirmation [Incident:[protected]]

                                      Approximate Refund Amount Rs. 6,465
                                      Approximate Refund Amount (In words)SIX THOUSAND FOUR HUNDRED SIXTY FIVE ONLY(INR)

                                      Though Cancellation done on Feb 19 2010, I have not received any refund till date. Also I called customer care at least 10 + time however they are not able to give any concrete answer. They always gives different reasons and they have permanent reason that they have escalated to concern department and things would be done in 72 hours. That 72 H has not come in last 2 months.
                                      Also the web site is not giving the correct status about refund and saying that amount would be refunded till 26 March 2010
                                      Let me know what could be further action which can be taken on the same
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      Make My Trip — Refund not done

                                      I made a cancellation on 22nd of March 2011 for the booking Id IN1103R0111606
                                      and the cancellation no. is IN1103R0111606 I was supposed to get the money refund by 29th of March But till today I havent heard anything
                                      When ever I call them they say they have a technical failure and money will be refunded in next 5 working days. This nothing but utter harassment of consumers.

                                      P Dilip Reddy,
                                      [protected]
                                      Hii,
                                      I have got the refund. But I have got only Rs.46711 refund it should be Rs.47196. Look into matter and make sure that I get all my money back.

                                      Dilip Reddy

                                      MakeMyTrip — Refund not done

                                      I booked an international flight from Hyderabad to Singapore. And I canceled it before few days of flight date. It been two months, I havent recieved my money back.
                                      I have called several times to customer care, no response. I have written to management chain, no response.
                                      All they say is 'sincere apology', but I hardly feel you really mean that.
                                      I have been writing to these unprofessional guys on daily basis & yet nothing moves in any direction. Makemy Trip claims big in their adds but it so hollow from inside for customer service. I dont think they even know meaning of customer service. Just imagine you have to run behind to get your own money back.
                                      Some body responded me on 8th Dec that they would get back in 48 hrs, but till now, 16th Dec, nothing has happened.
                                      You & your money at risk while you deal with makemy trip......!
                                      Dear Customer,

                                      With reference to your post above, kindly share your booking id in order to retrieve details. You are also requested to email the same at [protected]@makemytrip.com quoting your booking id in the subject in order to assist you better. Our representative will get in touch with you after we receive your booking id.

                                      Regards,
                                      MakeMyTrip Care
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                                        N
                                        neil pinto
                                        from Mumbai, Maharashtra
                                        May 13, 2010
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra

                                        Booking Id: IN1005B02282

                                        I had made a single room reservation through makemytrip for 2 guests at Hotel Arma Residency, Mumbai for check-in date 08-May-2010 and check-out date 09-May-2010. The amount was Rs.1723/- for the room + Rs.100/- (transaction charges of makemytrip for booking over the phone). The total I should have been charged is Rs.1823/- but I have instead been charged Rs.7292/-...an amount 4 times higher. I need an immediate refund of the same. While making my booking over the phone on 06-May-2010 at 4:30pm, Rajneet (ext.2755) confessed that she had incorrectly charged the card twice but my bank statement clearly states that she has mistakenly/fraudulently charged the card 4 times. I expect an immediate response from you and the refund reversed back to my credit card without any further delays as it has already been 7 days since my booking was made.

                                        Neil Pinto
                                        +1 photos
                                        May 11, 2017
                                        Complaint marked as Resolved 
                                        Verified Support
                                        Nov 23, 2009
                                        MakeMyTrip India Customer Care's response
                                        Dear R. Usha,

                                        With reference to your post, we regret the inconvenience caused to you.

                                        Kindly note, we have initiated the refund process for the difference in fare for Mr. R Jayakumar’s ticket from Frankfurt to Chennai.

                                        You can expect the refund amount to reflect in your account within 10 business days.

                                        We hope that you give us another chance to assist you with your travel needs in the future.

                                        Regards,

                                        Devika Khosla

                                        MakeMyTrip Care

                                        MAKEMY TRIP / TICKETS — OVERCHARGING

                                        MY BOOKING ID FLTINT[protected].

                                        My brother Mr R Jayakumar had booked his ticket for his journey from Frankfurt to Chennai [one way] on 06.11.2009, journey date 15.12.2009 through Makemy Trip.com. The fares were shown as 35 k INR, hence he proceeded with the booking by using his card. After the booking was over he received a message that his card was charged with 47 K INR. He was surprised and checked the makemy trip web site as well as with the Emirates web site and confirmed that the fare is only 35 K INR. Immediately within 24 hrs he lodged a complaint to makemy trip about excess charges. Since then we are following up with makemy trip but in vain. They are not resolved the issue and keep on dragging the matter by seeking 24 hrs, 48 hrs and 72 hrs and again 24, 48 like that. I have contacted Gaurav, Dhairya, Gitanjali, Piyush[Sr. Executive], Ankit, Nishant and now holding the line and speaking to Ms Anjali [20.11.2009, 10.30 p.m.] and one Mr Rizwan, Team Leader came on line just now. This is how they cheat the common man. Is there is any body to stop such cheaters. These web sites are making big advertisements and under the nose cheating the public with their hard earned money.

                                        MakeMyTrip — overcharging

                                        OVERCHARGING
                                        MY BOOKING ID FLTINT[protected].

                                        My brother Mr R Jayakumar had booked his ticket for his journey from Frankfurt to Chennai [one way] on 06.11.2009, journey date 15.12.2009 through Makemy Trip.com. The fares were shown as 35 k INR, hence he proceeded with the booking by using his card. After the booking was over he received a message that his card was charged with 47 K INR. He was surprised and checked the makemy trip web site as well as with the Emirates web site and confirmed that the fare is only 35 K INR. Immediately within 24 hrs he lodged a complaint to makemy trip about excess charges. Since then we are following up with makemy trip but in vain. They are not resolved the issue and keep on dragging the matter by seeking 24 hrs, 48 hrs and 72 hrs and again 24, 48 like that. I have contacted Gaurav, Dhairya, Gitanjali, Piyush[Sr. Executive], Ankit, Nishant and now holding the line and speaking to Ms Anjali [20.11.2009, 10.30 p.m.] and one Mr Rizwan, Team Leader came on line just now. This is how they cheat the common man. Is there is any body to stop such cheaters. These web sites are making big advertisements and under the nose cheating the public with their hard earned money.

                                        Today morning one Mr Ajit called me at 11.45 a.m. and sought again 48 hrs more. I don't find any justification in this. It is very clear that their intention is to cheat the public and it is evident
                                        Received mail from Make my trip respnse team Ms Gayatri confirming the reversal of excess amount charged to my brother.
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