[Resolved]  Make My Trip — Non refund of booking charges and non presentment of receipts

Address:

Ghaziabad, Uttar Pradesh

Hi,

I booked a holiday package with makemytrip.com worth INR 1,44,000 on 23 March 2013.
An initial booking amount of INR 20000 was made online and rest of the payment was to be made in 2 installments before the trip. The date of trip was May 26, 2013.

However due to some mis-happening in my family, I required to cancel the trip. I called my booking operator but my call wasn't received neither anyone from the company called back (even after the date of second installment was passed and the payment wasn't made from my side).
Finally, i wrote an email (on May 13, 2013) to makemytrip asking them to withhold the booking amount (INR 20000) with them but postpone the trip. After 2 days, i received a call from my booking operator (Poonam Sharma) and as expected, she was rude and harsh in her tone informing that all bookings have been reconfirmed and i will need to pay the cancellation charges (as per company policy) which appx would amount to 70% of my package cost.
I questioned them for not getting back to me (while they were supposed to) when the date of second installment was passed to which she remained numb.

Anyways, she held up the phone saying she will get back with the cancellation charges soon. In the meantime, I checked the hotel and airline websites to check what amount is deducted when a cancellation is made. Surprisingly, the hotels which were booked in this package didn't charged a single rupee when and if cancelled 1 day prior to check in. The airline ticket too was refundable post deduction of some charges which any how can not amount to 20000.

After a day, i received email from makemytrip saying the booking amount of INR 20000 has been forfeited as cancellation charges.I replied asking to provide a detailed cost break up with receipts and bills to ensure the payment which they have made amounts to 20000.
However, they refused to provide a cost break up instead claimed that the cancellation amount is more than 20000 BUT their claim is without any documentary proof.

I am asking for refund of my booking amount post deduction of charges, as applicable but not getting a satisfactory response in this regard from MakeMyTrip. Request you to help.