[Resolved]  Make My Trip — Wrong booking details/ Invalid Bus

Address:

Indore, Madhya Pradesh

This is a serious complain against Makemytrip, Makemytrip promotes travelers and does not cross verify their details.
I had a scheduled departure from Indore to Pune on Jan 28, 2012 and my pickup point was hotel foodie, Dhamnod. The bus was scheduled to arrive at 9:55 PM IST. I was at the stop at 9:00 and tried to wait for the bust until 11:00 PM. I tried calling 4 numbers of the bus operator and they were all non – functional. I called up Makemytrip helpline on[protected].
The helpline assistant gave me an another wrong number of the bus operator – RAT RATAN Travels;[protected]/ 200. I called up helpline again and shared that they have provided me with the wrong number. The call attendee kept me on hold for 25 minutes and shared that they cannot connect with the operator and I shall arrange my travel according.
Makemytrip has tried to mentally harass me by asking me to arrange my own pick up at 12:00 am in the morning from a place I don’t know. The operator assured me they will take necessary action in the next 20 minutes. I have not received any call from them in last 24 hours and have not even been refunded back with the money, and I still see raj rattan travels booking at makemytrip portal.
I want to take a serious action against MMT where they organize fake trips and bus operators do not respond. I have paid my money and am not even reverted back, my call center issue Log number is[protected] and my ticket ID is NU[protected]. They have neither refunded back money nor called me back.