[Resolved]  MakeMyTrip — Account debited twice during online flight ticket booking

Makemytrip.com — flight ticket

Please be aware of this website. Price you see on website may not be the one you get. They give misleading infomation about price. Even if you buy ticket here at a reasonable price, changing the ticket will cost you more ( read 3 times) than buying a new. I will highly recommend stay out of this website and go with a local agent.

I am surpised how they are able to do this to people.

Dear Anil:

At the outset, regret the inconvenience caused to you. Pleas share the transaction details to understand the case.
Solicit your co-operation.

Regards
Geeta Eral
Head- Customer Delight
geeta.[protected]@makemytrip.com

Online Ticket — NOT ABLE TO GET ONLINE TICKET

I HAVE BOOKED MY TICKET ON 15 JAN 2010, AMOUNT DEBITED FROM MY ACCONT BUT I DID NOT GET MY ONLINE TICKET, EVEN I DID NOT GET MY PNR. I CALLED CUSTOMER CARE BUT NO RESPONSE. WHAT TO DO. IT IS ALSO NOT IN BOOKED HISTORY.

Makemytrip.com — Double Debiting

I was trying to book a flight ticket on Indian airlines on 25 Feb 2010 (Kolkotta to Delhi for 2st May 2010). During transaction (Debit card) after clicking “pay” and waiting for a while I was shown the error statement that the transaction could not be made. So I redid the booking and this time was successful. However on perusing my SBI statement I found amount of Rs13096 has been debited twice, but I have received only one ticket.
On perusing the complaint site for “make my trip” I was shocked to see similar complaints.
Makemytrip booking ID FLT[protected] dated 25 Feb 2010
Ajay Singh

Make My Trip — Trouble with online Bus Booking

Hi,

I wanted to book a ticket from Pune to Selu for khurana travels. I made the payment through my SBI account and the session expires. The ticket amount is deducted from my account. But I didn't have printout of the ticket. Since I didn't login to the makemytrip and booked my ticket.

SO I don't know whether my ticket is booked or not. How can I take a printout of the ticket??? The ticket is not mailed to my mail id.

The transaction was made through CC Avenue gateway and its failed. The transaction details are CCA[protected]IG22164559 TRANSFER TO [protected] AVENUES INDIA PRIVATE.

The bus details are
Bus Operator : Shree Khurana Tours And Travels Pvt. Ltd.
Journey Date : Fri, 28 May 2010
No. of Passengers : 1
Boarding Time : 09:55 PM
Arrival Time : 04:15 AM
Bus Type : Sleeper Seater

If my ticket is not booked yet, is the deducted amount will be refunded to my account??.

While trying to book the ticket again, the seat no which I have booked is still unbooked. Is this indicates my transaction is failed??? If yes the When I am going to receive amount back to my account.

Please mail me at [protected]@yahoo.co.in

Makemytrip.com — Booked some flight got ticket of other flight

On Saturday 7th I booked flight for INDIGO 6E-252 from RAIPUR to KOLKATA which detparts at 17:15 from Raipur
but when I made the payment I got the ticket for JET connect which departs at 21:25 PM (booking ID :NF[protected]from RAIPUR to KOLKATA and which reaches as 11:25 PM in kolkata .On complaining to the make my trip they said they will investigate and wil resolve with in 3-4 days (which is actually insane as the departure date is 8th April and if they resolve in 3-4 days then my departure date will actually be passed already , and what will I do after the departure date) As per them they will convey to me and updat me also in this regard on the cell phone registered with them but its been over 10 days and no updates from them

Further , As booked flight given by them is not as per my choice and they didnt display the option also for the alternate flight ,they are not ready to pay any compensation ,Also when I asked to cancel as this was not my fault this was the programming error in the make my trip side they told me that I need to pay the charges for it .
Iam truly dissappointing with this service , and hopefully this will be my and my group of friends last relation with make my trip .

thnks
Deepankar Das
[protected]

This issue has been prevailing since the day I complaint and was always promised that i would get a refund with in 72 hours and have been sending the copies of my account statement confirming the charge however this being my first experience with Make my trip i have been extremely unhappy and also frustrated . I was given a different ref #[protected] initially and was informed why my transaction failed and I had to call you guys get it escalated and was informed alright send us a statement and will get the refund done for you with in 72 hours and this message was sent to me on 9th Aug and again I receive an email with a different ref #[protected] today letting me know why my transaction failed and to send in my account statement again. This experience has been so stressful that it leaves me with Biter experience and today with limited access to internet I had to send in the document again and never even received a response of confirming the same . This forces me to never do business with you guys and I am sure if I don't receive the required status and update would definitely force me to share the same with my friends and on your wall.

Refund not granted

My transaction was cancelled and makemytrip is not refunding my money. I have tried communicating them at least 10 times still there is no response from their side. Kindly help me.

MY Wallet 82500 RS

Make my trip is hoalding my 82500 RS in MY wallet. Really disappointed