MakeMyTrip India Complaints & Reviews

Please provide as much information as possible... Hi, I had availed one of the makemytrip packages for Kerala two weeks ago and have been writing to their customer care section (Booking ID : IN1308B8S105600) to get an issue resolved. I had taken a 2 nights in Allepey, 2 nights in Munnar package. They charged a total of 14500 and claimed to arrange for the best close to 3 start accommodation. 1. I reach Allepey, and the accommodation is a budget hotel which did not have a restaurant of it's own. On calling makemytrip customer care, they say that it was never claimed the hotel will have a restaurant. They said they are charging me 2k for the room where as when I checked the room charges were 1200. The hotel authorities agreed to cook for us if we gave them a prior notice of 2-3 hrs. 2. It took me an entire day to get through the customer service to get this issue resolved. The calls were initially answered, however after after a point they refused to answer my calls. They kept saying they will get back to me but never did. I finally get a call sometime in the night saying the room will be upgraded. I asked them to move us immediately to the Munnar location and they agreed to do so next day. 3. Cab driver was not provided his fuel amount. He borrowed this from us. 4. Makemytrip claimed the cab would be with us all the time however the driver informed us that his work timings are from 8-6 and post that we can avail the cab only for emergencies. This was not informed to us by makemytrip. 5. We reached Munnar the next day, however had to leave the very next day due to an emergency. We informed the hotel authorities and they agreed to pay us back the entire amount for the remaining two days. Makemytrip agreed as well and they refund me 2000? When contacted they said it was a calculation miss and they would refund 4000. They are paying me back only 27% where the rooms were used only for two days and taxi was used only for pick up from Kovalam, drop to Cochi and in-between sightseeing just once. On questioning they claim taxi charges were 8500 which cannot be refunded and I am not even given a clear split of the entire package. Its been two weeks now and I still haven't got a response. Thanks, Rebecca

PATHETIC CANCELLATION POLICIES OF MAKE MY TRIP This complain is regarding hotel booking done through MAKE MY TRIP.com. I booked 3 rooms with 6 adults and 3 children in hotel CJ international, AMRITSAR. The check in was suppose to be done 8th of September,2013 ? 12 PM and the check out on 9th of September, 2013 12PM . On the 6th of September i called the customer care department for the cancellation in the morning. The customer care department said they cannot refund the amount. The total amount was of Rs.5292. MakeMyTrip Booking ID is NH[protected] Hotel: C J International , AMRITSAR Opp. Langar Hall Building, Near Golden Temple, Opposite To Golden Temple Amritsar , AMRITSAR , INDIA Contact :[protected], 91-[protected] Fax :[protected] E-mail : [protected]@cjhotel.net, [protected]@gmail.com

Please I was booking a flight mum-rpr for 6th sep but payment debited from bank and in booking section ticket is not showing so I called your customer care but no use after calling 5 - 8 times I can't reach the customer executive in the mean time a call came from make my trip and he told you are booking a ticket so for any help call our customer care (Supposing we don't know whome to call while booking online ticket.) anyway after frustation of not getting connected to customer care after repeated try (sometime call forwarding bouncing the call to one executive to another) I made my booking from YATRA.COM very smoothly. There executive called me and guided me till my booking is done. Look in to the matter and hope you will review your process to get early and proper response to customer. for trial you yourself try to book a ticket on yatra.com and see the difference. moreover try once to call your customer support and another time yatra customer support. provide as much information as possible...

Hi, Can anyone explain the basis of the CONVENIENCE CHARGES Rs 300 that are applied to the customer just before payment option selection. Absolutely NO DETAILS about the convinient charges on the website. Why and What is the reason and How it has been decided. Basically, If a person books a ticket worth Rs2000, then he still ends up paying extra Rs300 for you (You have good Quarterly Results, we know it). Return My Rs 300 , You fraudulent Company and Explain the reason for the fee.

We are being taking for a ride by the makemytrip people. I had done a booking for kingfisher airlines from Delhi 28th Nov 2012 to Guwahati and return on 3rd dec from Kingfisher through Make My Trip . However 2-3 days before my journey I got the mail stating that flight has been cancelled. I asked for help from Make my trip to arrange trip but they did not help and I had to book my tickets at higher price. I was told that my refund would be there by Dec end 2012. And since then I have been chasing them regarding my refund but all in vain. I have contacted them numerous time but they are not even giving me any answers. I am really frustrated and irritated with their responses. I know the status of Kingfisher airlines.. However it also responsibility of make my Trip , as the tickets were booked through them… The details are as follows:- MakeMyTrip Booking ID - NF[protected] Amt to refunded- Rs. 18554 Require Help…Not sure what to do?

MMT Complaint ID:[protected] makemytrip is publishing false advertisements in Bank homepages and eventually cheating customers by not refunding back the cash by saying that the cashback was not valid for the period of time when I booked the ticket. This FYI MakemyTrip i called your customer service executive before booking the ticket also I got a successfull confirmation on the promo code "ICICIDF" while applying the deal code. Even after this the unprofessional customer care executive keeping on saying the same statement . I feel being cheated and MMT must stop publishing such nuisance in Bank Websites at least.

I had booked my Kashmir Tour for my six family members....It was all Inclusive Tour and I was told by make my trip that i need to pay nothing more on the Trip. I had done this booking online through the Tarvel agent called Himani Soni (mobile no [protected] ). But in the Trip i found that the arrangement was poor, Hotels were not the same as shown while booking....Service managers were not very helpful.....The worst part was that at Gulmarg Gandola Ropeway booking was not done by makemytrip although it was included in the trip. And after that the tour manager forced us to book the Horse rides which proved costly....on top of that the Housekeepers were trying to misbehave with the female members of my family. When we tried to resist they started beating us up and my brothers hand was broken and had to kept in plaster for 3 months......The tour manager ran away from the scene and refused to provide any sort of help...he said whatever happens to customer is not his business and we should manage on our own......i tried complaining online as well as to Post sales dept of makemytrip Shivkumar and Amandeep ( contact number [protected]) but it proved of no use..
I will request all the readers please not to book anything through MAKEMYTRIP as this company is not at all caring about its customers

Hi, i am a Swiss author who also happens to live in the Engelberg valley in Switzerland. I have also worked a few years at one of the hotels in Engelberg that caters for Indians, so have extensive "background" knowledge on what goes on behind the scenes.
I am currently working on a book about Indian tourism in Switzerland, and would like to personally interview a few people who have actually been on a tour to Switzerland, and find out how they were treated from the time they bought their ticket, to the time they returned home. I will be in India in 2014 doing research, and if anyone has the time, and would like to meet up for a chat, i would be very happy :-) I can be contacted on: [protected]@bluewin.ch
thanks.

I have booked a ticket from ahmedabad to mumbai in indigo airways in rs2074/person with tax through makemytrip on 10/09/2013 at 3:59pm for 3 people. And the day of trip is 10-15days from the date of booking. But for obvious reason i have to cancelled one passenger from tour. So i have cancel a ticket on the same day at 5:45pm. They refund me back just rs323. So i have called to makemytrip for inquire abotu the penelty and they reply me that 1500rs was the penelty by airlines and 250rs penelty is by them. This is rediculus. How can the airline charge me 1500rs and the agent 250rs for just rs2074 ticket. Which is 10 to 15 days from the day of booking.

I booked a family trip to Delhi India over last Christmas. In October, I booked the trip using my Citicard. In November, MAKEMYTRIP billed a second card which I had used previously to charge me a duplicate fare of $6150. After months of attempts to solve dht situation with MAKEMYTRIP and my second credit card - BofA - I am still billed for a second trip. My family and I took ONE trip. It is easily resolvable. As a California senior, I am being forced to take it through legal channels for elder abuse and more.

This is the first incident with make my trip. I booked a ticket from Pune to Bangalore on the 05/08/13. MakeMyTrip Booking ID -NF[protected]
Amount was deducted without any confirmed ticket.
When I called them customer service is pathetic not able to reach them. Then i raise one quiry regarding my E-Ticket then they send me mail as follows
Dear ,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com

Then also i am not able to receive any E-Ticket.

The service has been pathatic and the customer service gone for a toss. I am really upset with their service, though I am their regular customer.Please help me.

Dear Sir,
My name is vinoth kumar. Working in Tirupur. I had booked the bus ticket from tirupur to chennai on 28/07/13 online using my debit card through makemytrip. But the process got failed but the took the amount of Rs.650 from my account and sent the email as follows,

from: [protected]@makemytrip.com
to: [protected]@gmail.com
date: Sun, Jul 28, 2013 at 2:27 PM
subject: Failure booking for NU[protected] (Tirupur-Chennai)
mailed-by: makemytrip.com

Dear Customer,


Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier's reservation system. The MakeMyTrip Booking ID for your transaction is NU[protected].

Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days.

Since this happened because of a temporary error you can try again and make a fresh booking on our website.

We regret any inconvenience caused.

Team MakeMyTrip

Postal Address :

MakeMyTrip India Pvt. Ltd.
243 SP Infocity Tower A, Udyog Vihar, Phase -I,
Gurgaon - 122016, Haryana, India

Because of emergency i tried for booking again in their same website. But the same thing i got again as follows and took Rs. 650 from my account.

from: [protected]@makemytrip.com
to: [protected]@gmail.com
date: Sun, Jul 28, 2013 at 2:37 PM
subject: Failure booking for NU[protected] (Tirupur-Chennai)
mailed-by: makemytrip.com

Dear Customer,


Your payment has been processed; however the system was unable to confirm your booking. This is a rare occurrence and can happen when there is a fluctuation in the connectivity with the supplier's reservation system. The MakeMyTrip Booking ID for your transaction is NU[protected].

Your payment of Rs 650.0 has been sent for refund processing and the same will be processed within the next 2 business days.

Since this happened because of a temporary error you can try again and make a fresh booking on our website.

We regret any inconvenience caused.

Team MakeMyTrip

Postal Address :

MakeMyTrip India Pvt. Ltd.
243 SP Infocity Tower A, Udyog Vihar, Phase -I,
Gurgaon - 122016, Haryana, India

Finally i did not get the ticket and i went by three different buses. i called their customer care and complaint regarding this and they said my amount will get refund within 2 working days. now its happen more than 6 working days but still i did not get any refund. i called their customer care and they transferred for many departments. every transfer i had waited for 5 to 10minutes. finally they said it will get refunded within 7 working days. i got more frustrated regarding this issue. because of their delay i cant apply for my bank exam. I request you to please take a needed action against these cheating fellows. Kindly do me the needful.

Thanking you

Vinoth Kumar S
[protected]

Please note that my refunds are pending with make my trip-
1. Booking ID: NF[protected] & amount of INR 3799 (cancelled ticket)
2. Booking ID: NF[protected] & amount of INR 5229 (Booking unsuccessful but amount debited from my account)

After trying repeatedly by complaining on their site, I have not received a single response from them. please advise if I need to involve my lawyers in this as well for filing a case against makemytrip for doing fraud and keeping my money in an unauthorized way.

Is makemytrip a genuine company or a website that just does not care about customers. a friend of mine nearly lost his life due to the tension created by this company. He booked a ticket from USA to Calcutta by paying a business trip cost for economy class. He paid the full cost online and received an acknowledgement on the payment. The agent(Ms.Rawat) did not send him the eticket even 24 hrs before his departure. He called the customer service (atleast 15 times)and tried to reach her , but was pushed from corner to corner eventough he paid the cost in full and the makemytrip had already deducted his credit cards within minutes of his approval. With the tension, he had a mild attack and his wife asked him to cancel the trip(his father had passed away). He is now trying to get a full refund even after 4 months. he gets scripted emails asking to wait for 15 days every 15 days the message repeats by Ravinder Singh or some other uneducated bloke. He is now trying to get a full refund for $8000 that was paid for an economy class ticket as it was an emergency travel. What does the government or your complaints boards do about such insipid companies with no moral values?

I had booked a group package through make my trip to thailand. my departure was on 16 july.
i recived a mail on 1st week of july saying that the tour is cancelled due to flight issue.
whn i asked the airline thy told thy dnt hve ny issues as such.
Thy travel agency asked me for more money. whn i told i wont give more thy told me to chnage the dates,n the itenary also. i agreed to that also. but whn i asked them to book thy told the seats are full.
Next day thy gve me the departure for 16 but with different flights,whn i ask wat abt the flight u hve mentioned i ur itenary thy told its fare are higher, n i hve to bear the extra expenses.
Thy were trying tp extract money from me by ny means.
whn i had no option i had to cancel the booking,n spoil mq honeymoon.

I had booked my flight tickets (Delhi to Mumbai and back) on 01/07/2013 for Rs 9851.00. Please find my makemytrip booking no. for your reference - NF[protected]. However, after the transaction was completed the amount got debited from my bank account twice. I have attached the detailed bank statement for your reference. I have been in contact with makemytrip customer care for 22 days and they have not been able to provide me with any help in this regard. It would be really helpful if you could put an eye on this issue and help me get my refund from the company.

Regards
Rahul Mishra

I have been following up about my cancellation amount not been reverted to my account for the last 2 months without any reply and solutions (Booking ID NF[protected]. Out of 11.5 K i have only received 4.3K the rest 6990 is been lying with Makemytrip. I had made my ticket on 4th April and cancelled around 15th April. There were some calculation mistakes from there end and I received only 4.3k, for the remaining amount I have trying to follow up without any result. I am given an ARN which takes me two more days to follow up with the bank and it turns out to be of the 4.3k that i have already received. I have even sent my account statements twice. Then again I raise one more complaint and receive another ARN no. and after following up with citibank regarding this they say they have not received any amount from Makemytrip. Its been a very bad experience with the customer support been calling and sending numerous mails without any solutions. I have even reached the last level of escalation at makemytrip side (Reference ID: [[protected]]). I am yet to receive Rs 6900. Its been a very painful experience following up with both Makemytrip and citibank without any proper response.

Dear Sir/Madam
Be avoid To Booking Make My Trip
My Personal Experince I was Suffered With My Family........................It MadarChot Make My Trip and Katyani Travel Kute Sale Not to deal Properly to customer I Will daily Updates to Max,15 Days to aware all about third class services make my trip + Katyani travel

Chor Company Make My Trip So dear Frds Dont Book Bus Railway and Flights Tickets Its Totally third class services i have already suferred from last 15 days but not resolved These are personal experin. when i share with u............pleases to share it noone hang service in make my trip
From: Kanpur Bus Operator: Katyayni Travels PNR/Ticket Number: TS-MMT5086505IVT (Operator PNR:11811)
To: Delhi Bus Type: 2x2, Deluxe, AC Seat MakeMyTrip Bus Id: NU[protected]
Bus Departure: 5-Jul-13, 09:30 PM Passengers: 2
Boarding Time: 09:30 PM Total Fare: 2400.0

Number of Times I have called To Customer Care But no response Cheater Make My Trip

Dear Sir,

Today i.e. on 29th June 2013, I was trying for ticket for 30th June 2013 from Delhi - Pune for 3 through MMT. I was speaking with an executive on Live Chat section. Ultimately he called me on My Cellphone. My requirement was 3Tickets for 30th June 2013 and flight departing from Delhi after 4PM, preferably 4-6PM Departure from Delhi. Customer Care Executive told me that ticket is available for Flight starting from Delhi at 8.20 PM which is Del-NGP-PNQ flight reaching pune at 11.20PM. Fare informed to me was around Rs.13k per person. Also the executive told me that there is no other confirmed ticket available with him. When I told I would book the ticket immediately but only fare is really high then he reduced fare to Rs.11.8k as last fare. After that I said the fares are too high. Hence he again said let me check for fuel surcharge and MMT fee reduction. After hearing the fare i asked for Monday morning fares. After this Most Shocking question I received from the Customer Care Executive was that, "How much fare are you looking for?". I was really surprised. I told him i want Rs.8.5-9K. to which answer was it cannot come so down and let me check with airline. And to my surprise he said if you book now you wud get fare of Rs.10.5k. Within 15mins of our discussion Ticket Fare per person was reduced from Rs.13K to Rs.10.5k. Have a look at difference.

At the same time I was able to see fare of Rs.9k per person for 9PM flight. On asking about the same, executive replied that he has more updated system and tickets on that flight are wait listed. I was really surprised how wait listed tickets are issued by MMT. I said can I book that? on that he said you can try but at my end those tickets are shown as not available and I ahve more updated system and same may not have been updated on the website. Actually I tried to go ahead and book the tickets. To my surprise, the tickets went through and he was still insisting on confirming booking which he had. I gave him MMT ID to check which was generated for the ticket, on which he replied yes the transaction you had done had gone through. My MMT ID is "NF[protected]". And the executive was off. He cut the call and was no where.

It is really BAD on part of Make My Trip. I must have Lost Rs.4.5K in case i have not tried to book through online myself. It is really fooling customers if you call. MMT is misguiding customers saying that whiel talking the customer care executives have more updated system than website of MMT (Which proved wrong in my case and don't know may be wrong in how many others cases.) In fact I think Website is more updated.

It is really SAD MMT is CHEATING / Misguiding Customers.

Hoping some really some logical reply soon.

Thanks & Regards,

Ravish Bhave
[protected]

I had taken package trip from Delhi to Manali , we were 10 members,and I was charged 58,000 Rs in advance for the same trip and we got a 12 seater cab and 1 star hotel booked
And they claimed that we will reach manali within 11 hrs and it took 23 hrs we suffered a lot because the cab was not at all in good condition and when we reached manali the hotel guy had a chat with us and he told us the address but when we reached @ the hotel there was no one @ the reception our driver knocked the door for an hr bit no one responded,so we had to look for some other hotel but in whole manali there was not a single hotel vacant, and we sufferd whole night searching for occupancy, when we called makemytrip guys they told us you ll be charged one night cost and we were charged for one night and for the cab 34,000.
So,kindly help us in getting our refund!
Thank you
Shyam Dixit