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Maruti Suzuki India Complaints & Reviews

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Updated: Dec 18, 2025
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S
sajal patel
from Rajkot, Gujarat
Dec 25, 2008
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I want to buy a product mention over.I got the price tag from a local dealer in my city (Bhavnagar-Gujarat) is 44, 500Rs. however on the official website of suzukimotorcycle.co.in it is shown only 43, 377Rs. against it.I have complained about it to the dealer but didn't get satisfied answer.I would like to know the exect reason about the pricedifference.Can I get the responce immedietely? othewise i have to look for othe vehicle.
Pl inform Suzuki Access 124 price in Ratnagiri and in Kolhapur duly bifurcated i.e. ex show room, VAT, Insurance, RTO and Totoal.

Regards,
Sam
price difference
I want to buy Access 125cc.I got the on road price tag from a local dealer in my city is 58, 000Rs. however on the official website of suzukimotorcycle.co.in it is shown only 54, 827Rs. My i know the reason for it?

engine valve complaint

i have buy a suzuki access 125 last 4 months .
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    Complainant8364906
    Dec 24, 2008
    Resolved
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    had purchase a Maruti Wagon R vide invoice number 6002698 dtd. 29/9/2006 with additional cash payment for extended warranty for two years. In the month of January 2008 when I approach Maruti Service master for providing service on account of extended warranty then it was shock to me that there was no extended warranty was updated in Maruti record.

    This is clearly breach of Trust and matter of cheating as per law.
    Aug 14, 2020
    Complaint marked as Resolved 
    I booked swift car on 5/1/2009 & on the same date dealer informed that car was not in stoke but delivered you on 7th Jan.09.I apply for loan through dealer. On 7th i get a car without documents only with delvery challan. dealer asked your paper will be released as soon as loan amount recived by co.I saw on the door mirror of the vechicle printed "08". i asked to dealer about model you are giving is 2008 but he asked don't worry we will give you paper on current date. So i write on the dupplicate copy of the deliver Challan" i booked my swift vxi car on 5/1/2009 and delevered on 7/1/2009 but the model offer was 2008 dec. so i am accepting documents under protest" & take the photocopy of the same with reciept of Manager . after when my registration paper complteted i saw a model dec. 2008. Sale letter was issued on 8/1/2009
    Please guide for the procedure
    Same complaint. I had purchased extended warranty from Competent Delhi but no other service centre had this info updated in their system. Maruti is actually cheating by selling EWC.
    Respected Sir/ Mam,


    I am Mobeen Malik booked a Car with Maruti Suzuki Authorized Dealer M/s.Marketing Times Automobile Pvt.Ltd. Delhi 110048 (Maruti Swift VDI) on dated 20.4.2011 still I have not getting my Car when ever I call them they said they are not getting car from maruti I called them almost 100 time & physically visit there 3-4 times but I am not getting any proper response & feedback from there side,


    Is this way treat there client its means maruti Dealers is now doesn’t have value for there clients what ever is there they should give proper response, after 5 month they sending one letter please find the attachment


    If I ready to pay of Rs, 35, 000/- extra amount so I am getting Car same day so it’s means who have excess money they will get there car same or who have dream to buy Car for his family they have to wait over 6month.


    I am the Costumer of maruti since long time almost 21years when I bought Maruti Omni in (1990) I never expect this kind of rude behavior from your dealer









    Thanks & regard

    Mobeen Malik
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      Complainant8959952
      from Delhi, Delhi
      Dec 24, 2008
      Resolved
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      Mr. Nakanishi Shinzo Dr. Hemant Kumar
      Maruti Suzuki Ph.D., BOYSCAST (U.K.), R.A. (Italy)
      Reader in Physics, M.L.N.College
      University Of Delhi, South Campus
      Benito Juarez Road, Delhi 110021
      Ph:[protected], Fax:[protected]
      Cell: [protected] Resi:[protected]

      Dated: 20/12/2008

      Dear Mr. Nakanishi

      I behold a last ray of hope which is why I have finally decided to write to you after having begged before all officials of Maruti Suzuki to rectify the faults exhibited by ALTO I gifted to my wife on her birthday. Kindly ponder asymptotically the miseries I and my wife had to suffer by dint of negligence of service personnel of a multinational giant (Maruti Suzuki).

      1. I purchased Alto car for my wife Deepa Chopra from Bagga Link Motors Patparganj Industrial area Delhi on 20/09/2008 (Regd. No. DL7CH 4953). Three days after taking the delivery of the car I found huge vibrations and pulling in the car towards left side. I took the car to Bagga Link Workshop. The mechanic adjusted the steering wheel and did some alignment but all in vain.

      2. The mechanic (Mr. Jitendra) told me that the car was delivered to me without PDI. However, he assured me that the faults would be rectified at the time of first free service. I had no alternative except waiting till first free service. Meanwhile I reported the matter to the Maruti Suzuki regional office through e mail (also to Mr. Raghvan) but no action was taken.

      3. On 12/10/2008 I drove the car to Bagga Link Workshop for first free service and had a horrible experience there. The car was delivered to me in the same condition as before. I penned down my remarks at the job card. The faults viz. pulling and the vibrations are still there which can be verified.

      4. On my perpetual complaints, an engineer Mr. Tikendra inspected the car along with Mr. Vijay of Bagga Link and returned the car back to my wife after deflating and then inflating the tyres. The workshop officials were primarily interested in getting the satisfaction report signed by my wife rather than correcting the faults in the car.

      5. My incessant calls to the regional office and the customer care resulted in a phone call I received from Mr. Siddharth on 08/12/2008. He assured that the car would be repaired to my satisfaction but when ‘Only God knows’.
      Kindly intervene so that I may not be put into further hardship.
      Thanking You

      Yours Sincerely

      Dr. Hemant Kumar































      ________________________________________________________________
      Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092
      Aug 14, 2020
      Complaint marked as Resolved 
      I too m in the similar boat

      Maruti Ritz

      Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)

      Re: Maruti Ritz

      Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)

      I have bought a Maruti Ritz car from was delivered the car with Registration no MH-02-BM-3138 vide thir bill no 9787 dtd 20th date 2009 on 23rd Aug 2009 Engine No.1257332 and Chassis No.117412 at their Show room at Borivli East Mumbai.
      The car delivered to me had some problem with its Break system or may be some other related systems as was giving prominent sound of some Metal parts rubbing - when breaks are applied.


      I had informed about the same to the sales team of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.

      I took the car to the showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound.

      I had informed about the same to the sales Person Mr Prasad & Ms. Chitra Kale the Chief Customer Care Dept Mob no [protected] of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.
      I took the car to their showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound. On my not being satisfied with the explanation I along with the car was taken to the Works shop to have the same revivified by the expert & one Mr Damodar Mob No [protected] who confirmed that the Car has some problems & took the car for doing the needful.

      I got the car back next day on 28th Aug 2009 evening with the information that the problem was minor and due to some dust & rain water the sound was coming which they have cleaned & its ok now. I took the trial & found some sound still there which was explained to me that is normal one from the boosters. Accepting their explanation and assuming that tits not a major problem I took the car home but to my surprise the same sound again resurfaced which I informed them


      On last Saturday 5th of this month I have taken up the matter with their Works manager Mr Ankush who took the trail with me in the car & was convinced that the problem persist. He promised to look into the same & have it resolved to my satisfaction. I left the car then & there at around 2 PM with them & was delivered the car back on the same day at 8 pm. I was very happy to find the problem solved which I conveyed to all the concerned but my happiness was short lived as the same sound again surfaced. On my again informing about the same this time the response from them was shocking to me the explanation given to me was that they had tried few other new Ritz vehicles & all of them had this sound.
      They now say will refer the matter to Maruti & they will deploy the right Engineers to solve the problem if at all. I feel this is straight a Question mark on your tall claims of Best Car & Best Service.

      Further the car also had few scratched all over the body & when pointed was taken to the Workshop to to the needful that’s why could be delivered to me only in the evening at around 5 PM as against the appointed time of before 12 AM
      From all that stated above it transpires that the car was not pre-checked and or a defective one delivered to me as New Road-Worthy one.

      Your early +Ve response will be appreciated failing which will be forced to proceed in the matter as suitably advised by my Advisers

      Regards
      CA Vijay Saraf
      Vice President - Private Client Group,
      Emkay Global Financial Services Ltd Ltd
      E-mail ID: vijay.[protected]@emkayshare.com
      Yahoo Messenger ID: [protected]@yahoo.com
      Tel: +[protected]
      Mobile: [protected]


      New explanations ON 21ST Sept

      The engine knocking sound is normal as its high initially & would disappear when done arnd 2000 km as was evident in the demo car I DROVE TODAY ON 21ST Sept at spectra Borivli which neither had Break sounds nor the excessive engine knocking

      The explanation given to justify their claim that the unusual Break sound is Operational sound is lil extra in this particular my car bcoz each car has different tolerance levels – means yr products r non standard quality

      I was also informed that out of the ten new PDI done Ritz cars they tried for this sound the found 6 of them having the similar sound – so 60% of them r faulty to the extent


      False tall claims:
      Maruti claims best in class
      'Maruti Suzuki customers most satisfied'

      I feel cheated and wrongly influenced with the tall claims of best customer satisfaction & services of maruti ...
      @Dr. Hemant Kumar Maruti follows the ideology of serving the customers better and in a fair way . Your problem is passed on to Maruti team. Need details on your issue.. do drop a mail to [protected]@gmail.com...
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        Complainant2903803
        from Mumbai, Maharashtra
        Dec 23, 2008
        Resolved
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        Hello

        Mr Shinzo Nakanishi,

        I am a Proud Owner of Marutisuzuki Swift Dzire, VDi Model My Car Registration Number is MH 04 DR 1309,

        I was Satisfed with my car Very Much but After mt Second Free Service Following Faults has Occured in my Car

        Last time attended by service centre on 15th Dec 2008, My Car is Getting Serviced in Installments, very time they take car one part or the other is Missing still the problems did not get resolved

        1)Power Windows Not Working[protected] Job Done------ Now OK
        2) Wiper Washer not Working[protected] Job Done ----- But the Pressure is not Sufficient
        3) Inside Mirror Cap Missing[protected] Job Done ----- OK
        5) Fixing of New Mud Flaps[protected] Not Done------- As per Mr Shailesh the material came but of Different Model again reordered
        6) Bad Smell Coming Inside the car ------- Not Done ----- Still the same.
        7) Fix New Centre AC Grill[protected] Job Done[protected] OK
        8) Rear Wheel Humming Noise Check for Rear wheel Bearing[protected] Job Done---- Still I am feeling Some Problem .
        9) Tyre Rotation 5 wheel Rotation[protected] Job Done -------- Ok
        10)Fix Front Right Hand Side Fog Lamp Bulb & Holder Properly[protected] Job Done[protected] OK
        11) Fix Rear RHS Finder Lining Properly[protected] Not Done[protected]
        12) Adjust Head Light Focus[protected]---- Job Done[protected] OK
        13) Check Noise from Front / LHS Door[protected] Not Done ------ Still the same
        14) Check Diccky Hard Loose[protected]Job Done[protected] but Still i feel it s same
        15) Fix New Rear / LHS Outer weather strip[protected] Not Done--------
        16) Silencer Muffler Pinched[protected] Silencer Replaced ----- But there is Lot of Noise coming Now as if i am Driving Some Truck, , , , , , , ,
        17) Central Console[protected] Not Done
        18) Gear Lever Cable[protected] Not Done
        For All These Complaints, I Visited One of Your Authorized Service Centre at Sanpada M/s S K Wheels Pvt Ltd. I had Given my Car for Running Repairs, on 10th Nov 2008.

        IS there some body in Maruti who will listen to all customer Griviences, I am really Fed up with this Car Since I have Purchased every Month its goes to Service centre to show its face to them that still i am alive, Every time oit goes to service centre a new problem comes in picture, I Doubt the capability of the service engineers,
        My Biggest Worry Now is that i had Got the Silencer replaced But the Noise level has Increased so much that one really hear noise of the Silencer coming like we are driving any car of Olden days,
        Aug 14, 2020
        Complaint marked as Resolved 
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          S
          SURINDER KR GROVER
          from Lucknow, Uttar Pradesh
          Dec 23, 2008
          Resolved
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          To,
          The General Manager
          Maruti Udyog Ltd.

          Subject: Non Response from your dealership on report of Rust damage to new Maruti Swift bought in 2007

          Dear Sir,

          This is in reference to the purchase and subsequent damage of Maruti Swift vxi petrol version purchased on DATE 21th Sept 2006 (Invoice # VSLO6000762, Car Registration # HR29Q 9400) from Vipul Motors, Mathura Road, Faridabad

          I would like to draw your attention to the fact that the car started rusting 6 months back. Initially the rust was confined to small areas of body but gradually it spread to all doors, oil tank lid and other hidden sections of body.

          This was brought to the notice of dealership at the time of scheduled service –JULY 2008 months back. Dealership grossly neglected the reported issue and did not take required steps to address the problem. This led to further deterioration of the vehicle.

          Recent re-inspection by the dealership declared it ‘completely rusted’. Dealership estimates that it will cost ~ Rs 40, 000 – Rs 50, 000 to replace doors and oil lid and dealer is demanding me to pay 4.5% of the total cost of replacement. Cost is not the issue, but we are concerned that the rust has spread to almost every other part of the car body and has made it unsafe for driving.

          We have brought this matter to the attention of General Manager at Vipul Motors, Faridabad number of times and have been making concerted efforts for them to consider replacement of the car (which is only 1.5 years old and was under manufacturer’s warranty when the problem was reported to dealership for the first time in JULY 2008)

          Our requests have fallen to deaf ears and no action has been taken. Dealership has also not made any efforts to report our problem to Maruti Udyog Ltd

          Customer service is an important aspect of any business relationship and negligence on your behalf will only hurt Maruti’s brand image in the market place .We will appreciate your consideration and a prompt action on this issue.

          Attached are photographs from the recent inspection for your reference.

          Thank You
          Yours sincerely
          S.K.GROVER
          F/O
          Dimple Grover(Owner of the Car)
          Ph # [protected], [protected]
          HNo-662 SEC-22
          NIT Faridabad
          Aug 14, 2020
          Complaint marked as Resolved 
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            I
            INDUMATHI MAHADEVAN
            from Ernakulam, Kerala
            Dec 23, 2008
            Resolved
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            WE HAVE PURCHASED A MARUTI SWIFT DZIRE TN 09 AY 2066 ON 22ND AUGUST 2008 AFTER WAITING FOR 4 MONTHS FROM KHIVRAJ MOTORS, CHENNAI.

            WE MET WITH AN ACCIDENT ON 23RD NOVEMBER 2008 AND ACCORDING TO THE RULES OF THE COMPANY, LEFT THE VEHICLE FOR SERVICES ON 25TH OF NOVEMBER 2008. TILL THIS DATE WE HAVE NOT RECEIVED ANY INFORMATION ON THE DAMEGED PARTS WHICH WILL BE REPLACED. SINCE THE VEHICLE IS NEW, WE ARE TO BE GIVEN 100% INSURANCE COVERAGE FOR ALL THE DAMAGED PARTS, BUT HAS BEEN MISLEADING US FOR QUITE SOME TIME.

            TILL TODAY (23RD DECEMBER 2008) WE HAVE NOT RECEIVED ANY REPLY FROM THE DEARLER OR SERVICE CENTRE. THERE IS NO WAY MARUTI HAS TO BOOST ITSELF FOR COMPLETING 25 YEARS IN INDIA, IF IT CANNOT FULLFIL A CUSTOMER'S PROBLEM. THE SERVICE PERSONNEL KEEP ON SAYING THAT THE REPLACEMENT PARTS WILL TAKE A MINIMUM OF 20 DAYS TO REACH THEM. DO WE LIVE IN INDIA OR ABROAD?

            WE NEED A COMPLETE FEEDBACK FROM MARUTI / KHIVRAJ MOTORS, CHENNAI WITHIN THE NEXT 2 DAYS, OR ELSE WE WILL LODGE A COMPLAINT AT THE NECESSARY LEVELS
            Aug 14, 2020
            Complaint marked as Resolved 
            i ve been using a swift dezire since 1 year. my car went for some service job to the alwar dealership some days ago, when the car came back the air condioner was not working, again i sent my car to the company and till today i have not recieved my car back, its been 5 days i am suffering this problem
            TO,
            THE REGIONAL MANAGER
            MARUTI UDYOG LIMITED NEW DELHI

            SUB:- NOISE IN, BREAKE, ALL FOUR WHEEL STUDS AND NUTS ARE CHANGED BUT NO
            CHANGED IN BREAKE NOISE .
            DEAR SIR,
            I HAVE A SWIFT DZIRE PURCHASED ON SEPTEMBER 2008 AND NOISE IN BREAK STARTED ON DECEMBER 2008 I AM GOING TO COMPLAINT AGAINST JEEWAN MOTORS 3 MARCH 2009 DEALER CHECK THE CAR AND DONE WHEEL ALLIMENT AND BALANCING AND CHARGED RUPEES 496.35 VIDE CASH MEMO NUMBER BCO8O15842 BUT NOTHING IN BREAK NOISE WHEN I SAY TO SERVICE INCHARGE ABOUT THIS PROBLEN THE SAY TO ME SIR DONT WOORY THIS NOISE IS NORMALLY CAME THEY ALSO SAID TO ME THAT THIS NOISE IS ALSO CAME FROM SX4 .
            AGAIN SAME COMPLAINT YOUR DEALER MY CAR ON[protected] YOUR DEALER CHANGED ALL FOUR WHEEL BOLT, NUT WHEEL, BOLT, FRONT HOOD AND CHARGED RUPEES 500 VID CASH MEMO NUMBER BC08015709 BUT NOTHING CHANGED IN BREAK NOISE

            I WONDER ALL FOUR WHEEL NUTS AND STUDS ARE CHANGED SERVICE INCHARGE SAYS ALL NUTS AND STUDS ARE SLIP HOW IS THIS POSSIBLE ?, WHO IS WRONG (JEEWAN MOTORS / MY CAR) CONTACT NUMBER :- [protected], [protected]
            ADDRESS :- C129 KOHEFIZA B.DS.A COLONY BHOPAL M.P
            REGISTRATION NUMBER:- MP-04-CC-4294
            THE REGIONAL MANAGER
            MARUTI UDYOG LIMITED NEW DELHI

            REGRET FULLY THIS IS TO INFORM YOU THAT
            I HAD PURCHASED SWIFT DEZIRE (VDI) CHASSIS NO. MA3 EYE 41S00176402 & ENGINE NO. G13BBN1228859 ON 18th MAY 2009 FROM NAVNEET MOTORS, BANSWARA (RAJ) BUT AFTER 3 DAYS OF PURCHASE IT GAVE A STARTING TROUBLE, I CALLED NAVNEET MOTORS BANSWARA, AFTER A ATTAMPT OF ONE & HALF HOURS THEY COULD NOT START THE VEHICLE, THEN THE DRAG THE NEWLY PURCHASED SWIFT DEZIRE BY TOACHAINING THR. ANOTHER VEHICLE THROUGH MAIN MARKET OF BANSWARA ON 22 nd MAY 2009 . I WAS REGULARLY IN CONTACT WITH THEM BUT NO PROPER RESPONCE WAS GIVE TO ME AFTER THREE DAYS THEY INFORMED ME THAT AN ELECTRONIC DEVICE NAMED ECM IS NOT WORKING, THE TOTAL KMS CAR RUN WAS 200KM ONLY . AFTER THIS NO RESPOCE WAS GIVEN TO ME, I CONTACT THE NAVNEET MOTORS UDAIPUR BUT FROM NAVNEET MOTORS UDAIPUR NO RESPONCE WAS GIVEN TO ME, AFTER SEVEN DAYS ( TILL TODAY ) I HAVE NOT GOT MY VEHICLE, NOW I HAVE NO CHARM OF NEW CAR AS MARUTI GAVE ME A DEFECTED CAR . I WANT OT ASK YOU THAT WHY THIS TYPE OF DEFECTED CAR GIVEN TO A COSTUMER, WHY NOT THE NEW CARS FULLY CHECKED BEFORE DELIVERY, WHY THIS TYPE OF STARTING PROBLE ARISES IN JUST THREE DAYS & 200 KMS RUN, WHATS ABOUT YOUR QUALITY ASSURANCE, WHY MARUTI DECEIVES THE COSTUMERS ON THE BASIS OF HIGHLY ENGINEERED VEHICLE, WHY THE RESPONCE WAS NOT GIVEN AFTER THREE DAYS OF SALE, WHY NOT YOU TAKE ACTION AGAINST YOUR SUCH DEALERS WHO DO NOT CARES THEIR COUSTOMER. I AM TOTALLY FADUP WITH THIS WHOLE PROCESS OF SEVEN DAYS & STILL I HAVE NOT GOT MY VEHICLE . I HAVE ALSO LAUNGED MY COMPLAIN TO COUSTMER CARE, COMPLAIN NO. [protected] DATED 28/05/2009 . I HAVE ALSO APEALED IN CONSUMER COURT AGINST THIS TYPE OF DECEIVES . YOU ARE REQUESTED TO GO THR. THE MATTER & TAKE SOME ACTION TO AVOID BAD NAME TO MARUTI


            ER. SHARAD CHANDRA BHATT
            MANGAL VIHAR, SUBHASH CIRCLE, COLLEGE ROAD, BANSWARA (RAJ)
            MOBILE NO.[protected]
            THE REGIONAL MANAGER
            MARUTI UDYOG LIMITED NEW DELHI

            REGRET FULLY THIS IS TO INFORM YOU THAT
            I HAD PURCHASED SWIFT DEZIRE (VDI) CHASSIS NO. MA3 EYE 41S00176402 & ENGINE NO. G13BBN1228859 ON 18th MAY 2009 FROM NAVNEET MOTORS, BANSWARA (RAJ) BUT AFTER 3 DAYS OF PURCHASE IT GAVE A STARTING TROUBLE, I CALLED NAVNEET MOTORS BANSWARA, AFTER A ATTAMPT OF ONE & HALF HOURS THEY COULD NOT START THE VEHICLE, THEN THE DRAG THE NEWLY PURCHASED SWIFT DEZIRE BY TOACHAINING THR. ANOTHER VEHICLE THROUGH MAIN MARKET OF BANSWARA ON 22 nd MAY 2009 . I WAS REGULARLY IN CONTACT WITH THEM BUT NO PROPER RESPONCE WAS GIVE TO ME AFTER THREE DAYS THEY INFORMED ME THAT AN ELECTRONIC DEVICE NAMED ECM IS NOT WORKING, THE TOTAL KMS CAR RUN WAS 200KM ONLY . AFTER THIS NO RESPOCE WAS GIVEN TO ME, I CONTACT THE NAVNEET MOTORS UDAIPUR BUT FROM NAVNEET MOTORS UDAIPUR NO RESPONCE WAS GIVEN TO ME, AFTER SEVEN DAYS ( TILL TODAY ) I HAVE NOT GOT MY VEHICLE, NOW I HAVE NO CHARM OF NEW CAR AS MARUTI GAVE ME A DEFECTED CAR . I WANT OT ASK YOU THAT WHY THIS TYPE OF DEFECTED CAR GIVEN TO A COSTUMER, WHY NOT THE NEW CARS FULLY CHECKED BEFORE DELIVERY, WHY THIS TYPE OF STARTING PROBLE ARISES IN JUST THREE DAYS & 200 KMS RUN, WHATS ABOUT YOUR QUALITY ASSURANCE, WHY MARUTI DECEIVES THE COSTUMERS ON THE BASIS OF HIGHLY ENGINEERED VEHICLE, WHY THE RESPONCE WAS NOT GIVEN AFTER THREE DAYS OF SALE, WHY NOT YOU TAKE ACTION AGAINST YOUR SUCH DEALERS WHO DO NOT CARES THEIR COUSTOMER. I AM TOTALLY FADUP WITH THIS WHOLE PROCESS OF SEVEN DAYS & STILL I HAVE NOT GOT MY VEHICLE . I HAVE ALSO LAUNGED MY COMPLAIN TO COUSTMER CARE, COMPLAIN NO. [protected] DATED 28/05/2009 . I HAVE ALSO APEALED IN CONSUMER COURT AGINST THIS TYPE OF DECEIVES . YOU ARE REQUESTED TO GO THR. THE MATTER & TAKE SOME ACTION TO AVOID BAD NAME TO MARUTI


            ER. SHARAD CHANDRA BHATT
            MANGAL VIHAR, SUBHASH CIRCLE, COLLEGE ROAD, BANSWARA (RAJ)
            MOBILE NO.[protected]
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              Sunil Kumar Kwatra
              from New Delhi, Delhi
              Dec 20, 2008
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              I purchased my Zen Estilo ( Regn. No. DL3CAZ 1395 ) in August 2007 from authorised dealers M/s Rohan Motors Limited, Mathura Road, New Delhi-44. All three free servicings were availed at same above outlet. Clutch-set was replaced by Rohan Motors, free of cost (under the terms of Warranty).

              For 1st Paid service, I approached Maruti Service Masters at their G.T.Karnal Road, Delhi-33 workshop, on 03/10/2008, with following specific complaints:

              1. The clutch was rough and noisy intermitently, more often during gear shifting.
              2. A throbbing noise was being experienced, the throb frequency being in direct relation to the vehicle's speed.

              -#- RESPONSE OF THE SERVICE PERSONNEL -#-

              1. Pretty nothing can be done to repair the clutch at this stage since a free replacement has already been made ( meaning one has to put up with the annoying noise).
              2. As regards the throbbing noise, this was due to faulty alignment of the wheels that had caused irreparable damage to the tyres( Make: MRF-Zv2K ).
              The fact that each of the three free servicings were provided by the authorised dealership and, therefore, any responsibility in regard to the vehicle's performance during this period should rest with the Company did not, of course, weigh with them.

              NOW, MY QUESTION IS WILL THE CONCERNED HIGHER-UPs IN 'MARUTI SUZUKI' STIR TO TAKE NOTICE AND INITIATE APPROPRIATE ACTION TO DO THE BIT REQUIRED TO ADDRESS THE ISSUES, ABOVE, IF ONLY TO LIVE UP TO THEIR BRAND NAME BUILT OVER '25 YEARS'.
              I am under same scenario, my clutch was also chaged free of cost & i am going for !st paid servce & experiencing same sysmptoms.


              It seems that there is same manufacring defect in the a particular lot, i puchased this in october 2007.

              Please let me know the proceeding in your case.
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                Complainant8984434
                from Delhi, Delhi
                Dec 19, 2008
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                I have bought Maruti Suzuki Sx4 {Bearing Registraion No. HR-01-W-0125} in MAY '07 on its launching from Modern Automobiles, Ambala, by having faith on Maruti as i was earlier using Maruti Esteem Vxi {Bearing Registration No. HR-01-M-2010}.But after one month, i found that there is some problem in car and the average was also coming very poor{8 km pl}.When i got my Car's 1st Service done at Punjab Motors & Engineering Works, Saha, they told me that that the car's Clutch Plate & the Pressure Plates are gone and they have to change them and because of that the vehicle is giving poor performance. So they changed its Clutch Plate and Pressure Plate, but the average of the vehicle remains poor .Then after few days, i found that the Defogger of the Car is also not working . i kept it on for around Half an Hour But no result. Also, the vehicle is throwing huge amount of water from its Exhaust which i also showed in Maruti Service Camp held in Ambala last Summer and they admitted that the vehicle has the problem but didn't got any satisfactory result.And finally just 2 months back, i found that the inner iron rods in the Seats is also coming out which is most Dangerous thing.I got shocked when i saw that because while launching Sx4, the company people claims that this is the most safest car Maruti has ever made. Is this is the Maruti Safest Car? I have complaint regarding the problems coming in this car a couple of times to Maruti, but didn't got any satisfactory result yet. Some 20 days back, some engineers from Maruti{ One was Mr. Kapil Bindal
                Maruti Suzuki India Ltd.Chandigarh (#[protected])}and inspected my vehicle thoroughly and admitted all the problems that are coming in the car and requested me to give them some time up to 15 Dec, 08 until l which they completely clear this matter. So i gave them that much time. But yesterday on 15 dec'08, i was waiting for there answer as they committed. They didn't approached me, not even called me up..After waiting late in the evening, i called Mr. Kapil Bindal but he didn't picked up my call for so many time and after i tried 5-6 times, he picked up the call and told me that give us some more time, the person who is handling this matter has been gone to attend some Marriage and didn't talked well. I am totally harassed by Maruti & its Services, please help me out...I think i have done a blunder mistake by purchasing The Maruti Sx4..Pl z. help me out...

                Regards,
                Rakesh Aggarwal
                Ambala Cantt
                Mb: +91-[protected]
                hello sir, im very impresed with your car sx4 therefore i want to purchase this but this is availabe in only petrol sigment where as your hutch back cars like ritz and d'zire is available in diesle sigment too. i can not afford the petrol expenses so i want to urge u that kindly launch the sx4 in diesel sigment too.there are very luxry cars in this category in market like fiesta, lenia, skoda's etcin diesle sigment.but i like only sx4 according to my physic.i hope u will consider my submmission and make this car available in diesle sigment as early as possible. thanking you.
                I hace SX4 since june 2009, around 9500 km old.
                few days back iam getting stange rubbing noise from steering at low sppeeds while straightning the car from extreem right position.
                service people just tried to convince me by greasing the bushings of front jumper and also by finding fault in my driving.This happened thrice.
                but after my fearce insist the problem was solved.
                bottom rod of front axle was gettin rubbed with the front brake disk cover, which was not in proper place due to poor maintanace earlier.
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                  Raktim Nag
                  from Raiganj, West Bengal
                  Dec 17, 2008
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                  I had given my Maruti Esteem VXI car (No. WB 20 B 8961) to M/S Mohan Motor Udyog, Kolkata for Servicing and some adjustments in Clutch and Steering, and also ordered for a Polish. I am really shocked that driving comfort has totally vanished. I feel that I am driving a 10 year old Ambassador Car. The Steering got hard, so the clutch. When I contacted the Service Station, I am told that the clutch and steering is working fine, as I am driving the car for the first time.
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                    Complainant4217943
                    from Chandigarh, Chandigarh
                    Dec 16, 2008
                    Resolved
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                    Resolved

                    I have bought a new Swift VDI from one of Maruti's dealer in Mohali by the name of Chittosho Motors on 20th Nov 08.At the time of delivery the car was already driven about 9 KMs. I have paid Rs.5.44 lacs (Rs.5.22 lacs approx cost of Vehicle+ Rs.22000.00 as premium paid to the dealer) for the Swift VDI. I was not offered a test drive of the vehicle. When I drive the vehicle and found something unusual in gear lever, as it was moving very sharp in gear no 3. I pointed out this to their representative, he checked and told me it is normal.
                    But I did not get satisfied and I went to another dealer of Maruti, CM Auto Sales in Ropar on 24th Nov. I asked them to check the vehicle if it is alright.Mechanic there at once told me that pressure plate and clutch plates of the vehicles are defective.
                    It was very shocking to know that how a company like Maruti can sell defective vehicles to public. At one hand this car is being sold on some premium and on other hand MAruti is compromising on the quality. It is even more shocking to notice that this vehicle is already driven 9 KM before selling it to me, it was well known to you as well as the dealer about the defect in the Vehicle, still this vehicle was put on sale.
                    The very same day i.e. 24th Nov I went to Chittosho Motors and shown them the vehicle, they put some mechanic to check it, he almost test drive this vehicle for 5-6 KMs and concluded that there is no defect in the vehicle. But later on I spoke to some senior person and he admitted that there is problem with the vehicle as described by the mechanic of CM Auto sales. You will be surprised to know that the person who checked my vehicle at CM Auto Sales, test drive the vehicle with in the workshop and didn't drive it more than 5 meters. It shows that not only Chittosho Motors sold me a defective vehicle but also tried to conceal it.Though Chittosho Motors has now offered me to replace the defected spare parts of the vehicle but I am not interested to do so.

                    It is a fact that Maruti as well as its dealer while selling the CAR to me have knowingly sold the defected vehicle Or else it seems Maruti didn't even bothered to do Checks like PDI etc before putting this vehicle on sale.I would like to re-iterate again that I am not interested in replacement of the defective spare parts but I want refund of full amount including premium paid to dealer.

                    I am contactable at [protected]

                    Thanks
                    Komal Sharma
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    Maruti India / Swift Diesel — Dealer's taking premium on the car

                    i am from nawa shahr and i buy a marti swift in 600000
                    But its rate is 500000 so maruti dealers take 100000for booking
                    to take it soon so so plz think about that sahil

                    Maruti Udyog Limited — Replacement of Battery for Vehicle No. UP 14 AU 9857-SWIFT DZIRE Zxi

                    Please note that my Swift Dzire Zxi , which I had purchased on the 02/02/2009 from Rana Motors ,New Delhi had certain starting problem on the 27th of September 2009, I had to call Maruti on Road Service for help, they Jump Started the Vehicle and I could run it.The next ,morning when I tried to start it; again it did not start.On the 29th Morning I contacted Fasttrack (Authorised Maruti service Station) at Vasundhra Ghaziabad, there technicians took the vehicle post inspection ,and diagnosing a problem with the battery.

                    I was told my the Service Advisor Mr. Shyam Singh, that the batter would be put on charge till evening and then a decision would be taken about the condition of the battery. In case if was found to have a defect beyond rectification , they would help me in getting it replaced, as the battery was still in covered by the warranty.

                    I was in touch with him on that day and in the evening I was told that "Gravity was improper" and we would have to wait till the next day.

                    Today I went to the work shop and met Mr. Jitender (Service Advisor) who told me that the 'Gravity was still not proper' and I will have to call again at 2 PM to know the status.At 3.30PM when I called him , I was told that the Gravity was still improper and the batter requires replacement.

                    I requested them to do the same, however they have expressed there inability to help, and recommended that I should go to the Dealer to get the batter replaced ,if I wish to claim the warranty.

                    I have not yet collected the vehicle from them & it is still with them.

                    I have approached your Customer Care and spoke to a Team manager Mr Ashish , who also expressed his inability to help and suggested that I go to the Dealer only and there was no other solution. I requested him to register a COMPLAINT ,to which he gave me a reference number [protected].

                    My concern is that i should get a replacement of the defective battery at Fasttrack it self, and I should not be required to go to the dealer.

                    Maruti Udyog Ltd. — defected car sold by the Company

                    I purchased Maruti 800 which was having manufacturing defect. But dealer told me that this defect will be removed after some time.
                    But it still persist.

                    Marutiudyog — Premium for swift car

                    Sir, dealers in chennai are asking premium of Rs.25000 and above for giving maruti swift diesel car else await six month time. The dealers have fixed a mediator to approach and collect premium and give no bill or receipt for the premium which is given. My question is whether it is true that marutiudyog has given instruction to collect premium for swift diesel?
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                      Complainant6785265
                      from Kolkata, West Bengal
                      Dec 15, 2008
                      Resolved
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                      Resolved

                      I have a aquamarine blue 1997 Maruti 800 Dx which was taken for servicing and bonnet painting to Vipul Motors/Faridabad on 06.12.2008. the car was promised for delivery on 08.12.2008 but i asked for it to be made ready for delivery on 09.12.2008. certain items which were noted for check up were to be changed based on my confirmation over phone. the bonnet was to be repainted. i got a call on 06.12.2008 itself that the front discs and brake pads were worn out and required changing. the front wheel bearings also needed to be changed. i gave the service supervisor the go ahead over phone. when i reached the service centre after getting a confirmation that the car was ready for delivery on 09.12.2008, the car seemed to have been given a shoddy job of servicing. the discs apparently never required a change. on checking them with a micrometer screw gauge the thickness was found to be much more than the service limit of 8.0mm thickness. none of the supervisors were aware of this thickness limit and apparently were changing the same at will. some excuse of heat marks on the discs was given but on insisting that the same be shown to me there was no satisfactory answer. The old design white perforated roof lining which was supposed to be changed had been completely messed with and there were creases all over the pasted surface. the painting of the bonnet itself was average but the overspray had damaged all the exterior surface of the front windscreen, the rear screen and the front door windows. the same seem to have been cleaned with some cleaner or thinner leading to a fine fog type of a permanent buildup on the glass leading to a permanent glare at night time. there was some wiring defect in between the battery and the distributor which needed rectification and the same was indicated at the time of booking the vehicle. at the time of delivery seeing the condition of the car i raised a ruckus and put my foot down. the service incharge tried to pacify me and arranged for some rectification of the roof lining. as for the discs he confirmed after seeing the old ones that they needed replacement but was shaky when i told him that i was sending one of the discs to maruti along with my complaint. he later offered to change and install the older discs but i refused. some rubbing of the bonnet was also done to reduce the uneven paint surface. some attention was given to the wiring but not enough and the car shut down in the middle of mathura road 3 kms from the service centre after delivery. the car is sitting outside my gate right now and i dont know whether to laugh or cry. it may be another car for maruti suzuki and their dealers, but for me it is my car, the one which we purchased after pooling in our last paisa of savings, in which our daughter came home from hospital the first time after delivery. after more than eleven years and one lac km on the odometer, seeing the condition to which it has been brought in this single service leaves me speechless. i really dont know whom to approach...maruti do not display any complaint/suggestion link for old customers, the setup at the dealer is too insensitive and incapable to understand my finer requests. do i need to go to a consumer forum court... i really dont know. my aim is not to get damages but to get an honest job on my car and defects unattended or mishandled to be reasonable rectified. i honestly dont know what can be done about the front and rear wind screens and the front window glasses.
                      Regards

                      Atul Singh
                      Mobile- [protected]

                      House No. 873,
                      Sector-28,
                      Faridabad
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        Complainant3510859
                        from Chennai, Tamil Nadu
                        Dec 15, 2008
                        Resolved
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                        Resolved

                        greetings of the day
                        i am the owner of ALTO LXi, regd no. HR10K 1655.purchased on 2nd march 2007.I want to complaint against the one of dealer named JAGMOHAN MOTORS LTD. SONEPAT-131001, HARYANA.One of the electrical part of above said vehicle named distributor is not properly working since one year but neither of the authorised service dealer short out the problem including JAGMOHAN LTD.I wish to submit the following points-
                        1.have regular service record from authorised service dealer
                        2.subject mention dealer shorted out the problem very late i.e after the expiry of warranty period of 40, 000 km.
                        3.also have extended warranty coverage
                        4.current mileage is 40, 684 km
                        5.Mr. Anil Dagar one of the supervisor misbehavied and replied - can do anything you want
                        6.from dec 05, 2008 onwardgreetings of the day
                        i am the owner of ALTO LXi, regd no. HR10K 1655.purchased on 2nd march 2007.I want to complaint against the one of dealer named JAGMOHAN MOTORS LTD. SONEPAT-131001, HARYANA.One of the electrical part of above said vehicle named distributor is not properly working since one year but neither of the authorised service dealer short out the problem including JAGMOHAN LTD.I wish to submit the following points-
                        1.have regular service record from authorised service dealer
                        2.subject mention dealer shorted out the problem very late i.e after the expiry of warranty period of 40, 000 km.
                        3.also have extended warranty coverage
                        4.current mileage is 40, 684 km
                        5.Mr. Anil Dagar one of the supervisor misbehavied and replied - can do anything you wants i am not able to move the car due to defect
                        7.my whole schedule is blocked with monetary losses
                        Aug 14, 2020
                        Complaint marked as Resolved 

                        Maruti Suzuki — very poor dealing and misbehaviour by JAGMOHAN MOTORS LTD. SONEPAT(Haryana)

                        greetings of the day
                        i am the owner of ALTO LXi, regd no. HR10K 1655.purchased on 2nd march 2007.I want to complaint against the one of dealer named JAGMOHAN MOTORS LTD. SONEPAT-131001, HARYANA.One of the electrical part of above said vehicle named distributor is not properly working since one year but neither of the authorised service dealer short out the problem including JAGMOHAN LTD.I wish to submit the following points-
                        1.have regular service record from authorised service dealer
                        2.subject mention dealer shorted out the problem very late i.e after the expiry of warranty period of 40, 000 km.
                        3.also have extended warranty coverage
                        4.current mileage is 40, 684 km
                        5.Mr. Anil Dagar one of the supervisor misbehavied and replied - can do anything you want
                        6.from dec 05, 2008 onwardgreetings of the day
                        i am the owner of ALTO LXi, regd no. HR10K 1655.purchased on 2nd march 2007.I want to complaint against the one of dealer named JAGMOHAN MOTORS LTD. SONEPAT-131001, HARYANA.One of the electrical part of above said vehicle named distributor is not properly working since one year but neither of the authorised service dealer short out the problem including JAGMOHAN LTD.I wish to submit the following points-
                        1.have regular service record from authorised service dealer
                        2.subject mention dealer shorted out the problem very late i.e after the expiry of warranty period of 40, 000 km.
                        3.also have extended warranty coverage
                        4.current mileage is 40, 684 km
                        5.Mr. Anil Dagar one of the supervisor misbehavied and replied - can do anything you wants i am not able to move the car due to defect
                        7.my whole schedule is blocked with monetary losses

                        jagmohan motors — mileage problem

                        sir i m pardeep sharma i m purchage a car FEB2009 2nd service is completed, my car no hr10m 9110and my no. is [protected] My car mileage is very low 10 km par liter and with ac 5 to 8km per liter.
                        Dear sir,
                        I AM BRIJESH KUMAR GUPTA .PRSON OF MEDIA .I WAS
                        PURCHASED MARUTI-WAGON-R LXI DUO(REGISTRATION NO.-UP32 CU 5700)FROM
                        ONE O[censored]R DEALER KTL LTD, LKO IN THE MONTH OF 12 JUN, 2009. I REGRET
                        TO INFORM YOU THAT AT NO POINT I WAS SATISFIED BY THE SERVICE OFFERED
                        BY THEM. MY PROBLEMS ARE MY LEFT SIDE POWAR WINDOW & BACK GEAR ARE NOT
                        WORKING TO PROPERLY APPROX 7 TO 8 MONTHS . MANY TIMES I HAVE SEND
                        THE CAR IN ktl SERVICE CENTER BUT MY PROBLEMS HAVE NO SOLUTION I
                        THINK . THE SHOWROOM MANAGER MR. KERNAL RISHI KUMAR IS ALSO CHEKED MY
                        CAR BUT HE DID NOT FIND MY SOLUTION .NOW MY CAR IN WAARENTY PERIOD
                        ALSO. WHEN I TOOK THE CAR IN SERVICE CENTER THEY WERE NOT PROPERLY
                        WASH MY CAR . I WAS TOTLY SHOCKED .THIS SERVICE CENTER IS FILL OF
                        MANY LAZY PERSON & ALSO LAZY MANAGER . NOW I WANT FASTLY ACTION
                        AGAINST THE DEALERSHIP OTHERWISE I TAKE HARD ACTION KTL AND UR OMPANY
                        ALSO . I WOULD SINCERELY REQUEST YOU TO TAKE NECESSARY ACTION AGAINST
                        CONCERNED PERSON & KINDLY DO NEEDFULL. . . I WANT THIS MATTER CAN BE
                        EASLY FINISH.IF MY PROBLEMS ARE NOT TO BE FINISHED WITH IN 2 DAYS THAN
                        I TAKE A HARDLY ACTION.I[censored] WANT CONTECT ME U CAN CALL ME ON THIS NO. [protected]
                        REGARD,
                        BRIJESH KUMAR GUPTA...
                        I completely agree with you sir. I also experienced the servce of Jagmohan Motors and it really sucks.

                        NOw I want to get CNG fitted inside my car from an authorised dealer and now i dont want to get it installed from jagmohan motors. when my problem relating to my new wagon r wwasn't solved, i did a complaint on maruti's toll free number, only then sm action was taken bt was of no use. But I advise you to do a complaint on maruti's toll free number and they will sort your problem out and will refer you to any other maruti dealer as they did in my case.

                        Regards,
                        Yogi Rela
                        Y R Furnishers
                        [protected]

                        jagmohan motors ltd. — refusal from servicing

                        Dear Sir.
                        As i purchased my ALTO from M/S Jagmohan motors last year on dated 29/3/11, and today i reached service station at 10 am for servicing after compilation of 15000 km, but on duty supervisor refused to attend .according to him TODAYS LOAD FULL .pl. come to another day or come to pre- appointment only.i think this is the worst experience which i faced second time.
                        can you pl.advised or help me out or to select jagmohan motors we did mistake?????
                        I totally agree that Jagmohan Motors technical staff is not skilled, after every service i have to go again 2-3 times related to same problem. and the MAIN PONIT : Misbehavior and arrogant attitude, they think every time customer have to compromise. They don't know how to talk and handle an customers.

                        - If you are not happy with car service and given Negative feedback, No Escalation process, the case was went to same person who handle it previously. So, you can think, what will be happen. Same Problem remain same.

                        NOTE : SONEPAT Branch technical staff and Technical Manger are just completing working hours... Not doing their JOB.
                        I have ALTO K10. Yesterday, i got my car axle changed from Jagmohan Motors, Sonipat. They did not work properly. It has a minor space between tyre and car body. I have been going there 3-4 times but they are not able to find from where the sound comes from my car.
                        Poor servicing

                        poor dealing and misbehaved by JAGMOHAN MOTORS LTD. SONEPAT(haryana) - Comment #3462938 - Image #0
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                          Complainant6627065
                          from Sangli, Maharashtra
                          Dec 12, 2008
                          Resolved
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                          Resolved

                          my wagon r had some wobling sound from the front left tyre. i went to greenland motors, which i thought of being a good service centre, and the engg there were unable to identify the fault. The person who took the test ride told the i need to get left shocker changed. Job sheet was prepared and shocker changed was mentioned.Later the person who worked on my car confirmed that the shocker is perfect. He reffered the case to one of the sr supervisor, Rajesh. Rajesh checked the shocker (he did not test drived my car) and said that the shocker needs to be changed. Thus the shocker was changed for approx 1300/-.
                          The next day the simlar sound again was heard. I went to see the service center incahrge Mr Bhushan, and he also confirmed that the problem is not of the shocker. Again he reffered the case to Rajesh, who retierated that shocker was faulty. I had referred my case to other maruti service centre which confirmed that the shocker has been unecessarily changed.
                          Pls pass this complaint to Maruti udyog and that i am going to lodge a complaint jn consumer court against them about the fradulent activities they are indulging in and cheating the customers.
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            A
                            ASHISH SHANKHE
                            from Mumbai, Maharashtra
                            Dec 10, 2008
                            Resolved
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                            Resolved

                            To,
                            The Manager
                            Customer Care Department
                            Maruti Suzuki India Ltd.

                            Sub: Pathetic Services from the Maruti Dealer

                            I did plan to buy a car in the month of November’08 and that’s why I visited the showrooms of Wagon R & Santro and from every where I have been committed to provide the best of the services from their dealers and I have chosen the Wagon R. And I have booked the Wagon R on dated 31/10/2008 though the Competent Automobiles Co. Ltd. And given the Cheque of Rs 50, 000/- .

                            The executives who are dealing to me are the representative of the Competent and given me the detail of the below mentioned company for the Finance and the Deal of the Car and promised me to give the delivery with 6-7 working days.

                            Mr. Vaibhav – [protected]
                            Ms. Asha - [protected]
                            A.V.Financial Services
                            212, Okhla Industrial Estate, Phase III, New Delhi – 110020. India
                            Phone:[protected], 26845555,[protected] Lines)
                            Fax:[protected], E-Mail: [protected]@hotmail.com

                            Deal has been given
                             Wagon R LXI (Met)
                             Ex Showroom Price – Rs 353500/-
                             Free Insurance
                             2 Year Warranty
                             Credit Assure Policy From ICICI Bank.
                             CNG Complete Kit: Rs 52500/-( Italian Kit- Rs 46000/-, Italian Lambda Control-Rs 3000/-, Italian Timing Advancer-Rs 2800/-, CNG Insurance and CNG on Registration)
                            I had words regarding CNG with Anjali (M/S Fucon Technologies Ltd.[protected] Referred by Mr. Joshi (Competent Lajpat Nagar).

                            But here I have given the money and I have been treated like I am begging for something and not even they denied me to give the delivery on the given date but also for next given 2-3 dates. Then I realized that I have been ripped off and said that either give me car or give me my money back. But he said it’s not possible. And after so many problems the car has been given to me on dated 30/11/2008 after a month.
                            No. : SGPO8000677 Date: 30/11/2008 Reg.No. : DL1TX2035
                            Inv. No.:VSL08001092, Inv. Date: 31/10/2008
                            Veh. ID: MA3EED81S00738420
                            Engine No.:4562982
                            Chassis No.: 738420
                            Model: Wagon R LXI BS III (With Immobiliser)

                            But Car was being delivered to me from Mr. Joshi, Competent Lajpat Nagar but it was in the disaster because of not given me the deal what had been promised like….

                            Problems:
                             I haven’t got the Invoice yet (Only I have NEW VEHICLE GATE PASS)
                             RC is pending (Promised to be given with in month)
                             Not given the Credit Assure Policy
                             Scratched on the left door
                             CNG Kit
                            1. CNG Kit – Rs – 45500/-
                            2. Lambda Control – Rs 500/-
                            3. Not given the Timing Advancer

                            It is very pathetic that a number 1 company in the small cars in the entire India, is treating the customers like this or If someone who is representing the Maruti and ripping the customer like this then Maruti must take against of the Dealer and the Finance company.

                            I am hoping the best of your response from your side.
                            ASHISH SHANKHE
                            REGIONAL MANAGER
                            (DELHI & NCR)
                            +91 [protected]
                            ashish.[protected]@lilliputindia.com
                            ashish.[protected]@gmail.com
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            yes, i m agreed with his complaint
                            and you should give him full compansation
                            me too agreed with this.. i have also taken the CNG kit with Santro. It is prefitted by FUCON. from the day one it is giving the trouble of Mis-firing. It sound like a blast. I have visited too many times the Service center but nothing happened. Infact two days back breakdown also happened. Seems they have hired the incometent people who really dont know how to rectifiy the complaints
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                              Yogesh Trivedi
                              from Ahmedabad, Gujarat
                              Dec 9, 2008
                              Resolved
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                              Resolved

                              I had taken the delivery of SX$ on 3rd Sept'07 from Fort Point, Cotton green, Mumbai. Since, the delivery i have been facing the hard gear problem, i am told that this gear is correct and it can not be make further smooth. Second problem, i am facing since, July08 about the hard steering. After the 2nd service, this problem is started and till date problem remain as it is. They have taken 3 times my vehicle to garage, their technician visited my office 3 times, gievn me end no. of assurance to resolve the problem, however till date problem is not solved.

                              If you think that after paying 7 Lacs. i have to drive the vehicle with problems and at mercy of Maruti dealers, i might go for sale and buy another company's car. Your action cum solving problem for ever will be appreciated. await.
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                M
                                MANISH UKANI
                                from Surat, Gujarat
                                Dec 9, 2008
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                                IDV CHANGE IN INSURANCE POLICY RENEWAL & POLICY, LESS IDV IN POLICY THEN INSURANCE POLICY RENEWAL, I ASK N CALL TO KATARIYA SURAT BUT THERE Mr. MISHRA NOT GIVE ME A SOLUTION ABT THIS
                                MY INSURANCE POLICY RENEWAL RECEIPT NO. 3861 D:07/02/08 WITH NAME HASMUKH N RUDANI IDV AMT IS 298833+27200=326033 BUT IN POLICY NO.40175053 D:07/02/08 PROPOSAL No.O[protected] THE NEW INDIA INSURANCE CO LTD HAVE ONLY 268553+27200=295753 SO WHT I CAN IN THIS CASE PLS GIVE ME REPLY
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                                  A
                                  Ashok Kumar Ramasubbu
                                  from Chennai, Tamil Nadu
                                  Dec 7, 2008
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                                  I bought a Maruti Wagon R from the above said Maruti Used Car Dealers in the year 2006. The car was a 2002 Model. The car was sold to me in 2006 with 28000 Kms completed. Later when serviced the car with ABT maruti Services in Guindy, I came to know that the first owner has already completed 58000KMS in 2005. Popular True Value Maruti has tampered the speedometer in the car while selling it to me and made the KM as 28000 to sell the car for a better price.

                                  As the car has already done 58000 KMS in 2006 now i am facing a lot of issues with the car. Now the car is in a condition where the whole engine and spares has to be changed. I bought this vehicle in the belief that it has only completed 28000 KMS and i would not have any major expenses till the next 3-4 Years
                                  Aug 14, 2020
                                  Complaint marked as Resolved 

                                  Maruti True Value — BATTERY COMPLAINT WITHIN 1200 KM TRUE VALUE CAR

                                  BATERY COMPLINT TRU VALU CAR IN ONLY 1200 KM RUN THEY SAID ALL PATS CHEKED BATTERY IS GOOD CONDITION AM MANOJ KL-4S-4667 [protected] DELAR INDUS ALUVA THYKAVU

                                  ABT Maruti - True Value — Cheating Customers

                                  Dear Sir,
                                  Iam a custumer trying to buy a used car from maruthi true value (ABT maruthi), in true value website the veichel is displayed for sales but while i enquired in person, they are telling that the veichel has been blocked by the General Manager. iam repetadly trying for past 15 days, always they are telling the same reson. if its blocked, then why should they display in the website. they are cheating.
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                                    narayan
                                    from Bengaluru, Karnataka
                                    Dec 5, 2008
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                                    Hi, writing from bangalore, we have one Garuda Service Centre on kanakapura road which is opposite METRO. Their minimum service charges for Maruti 800 is Rs 6, 000. Can somebody up there tell me why is it so high? What's it in free check-up? Further, they charge for everything. If there is a breakdown, they send their vehicle but charge Rs 150/- unlike the free breakdown service provided by others. For a small repaie, they charge not less than Rs2000. Is there someone to check this blatant cheating of customers?

                                    Suzuki should be ashamed of this practice. They should exit this market if they cannot rectify thier sercie agents. Almost all of them in Bangalore are cheats.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
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                                      Sreela Menon
                                      from Delhi, Delhi
                                      Dec 4, 2008
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                                      On 26.11.08 I purchased ALTO LX from your dealer at Kozhikode, Kerala. m/s Popular vehicles and servicesLtd. On 27.11.08 itself the vehicles cats protection indication was not working and so I couldnot start the vehicle. I called in for the helpline and they came and took the vehicle to the workshop and repaired it. when enquired they said that the main electric relay was cut and it is a manufacturing defect. It gave me much mental agony as on the first day itself as I had to take the vehicleto the workshop and to know that my vehicle is having a manufacturing defect. Your Company being a reputed one such things are not to happen. Why do such defects occur.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        M
                                        Mrs. B.Bhargavi
                                        from Nagar Karnul, Telangana
                                        Dec 3, 2008
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                                        To Date :
                                        The Chief General Manager Anantapur
                                        Maruti Suzuki India Ltd.
                                        11th Floor, 25 Jeevan Prakash,
                                        Kasturba Gandhi Marg,
                                        New Delhi -110001

                                        From
                                        Smt. B.Bhargavi
                                        W/o G.Nagaraj Babu
                                        Anantapur
                                        Mobile : [protected]

                                        Anti – Consumer practices by Maruthi Suziki through its authorized dealer:
                                        Sree Durga Automotives, Anantapur, Andhra Pradesh.

                                        Dear Sir,

                                        Contrary to our high expectations from your esteemed organization i.e., MARUTHI SUZIKI INDIA LIMITED, the treatment I have received from your associates has been appalling.

                                        I have purchased a vehicle type of AULTO Lxi model with wine red – 76G colour and with chasis No. MA3EYD81SO1252898 and Engine No. F8DN3580989 from your authorized dealer “ Sree Durga Automotives”, Anantapur, Andhra Pradesh and their code is 1B01 on[protected]. And to that effect your dealer has given Delivery Certificate. Except this no other documents i.e., Sale invoice, Sale Certificate, Form-22 and Insurance Certificate as it is very much essential and I am entitle of all these.

                                        When I asked about the vehicle papers the dealer has requested me to collect the same on the next day. When I approached the dealer on the next day, the dealer has postponed to hand over the same to next weak. I again went on[protected], but the dealer has asked me to come on next weak to collect the same. Again I approached the dealer on[protected] and demanded about the vehicle papers, the dealer has asked me to approach after 10 days for obtaining the same. When my people protested the dealer has handed over the papers on[protected]. And all these days your authorized dealer was postponing on some other pretext to hand over the vehicle papers, for the reasons best known to them.

                                        The action of the dealer is nothing but deficiency in service and negligence attitude towards me.

                                        SECONDLY, on[protected] at the time of purchase of the vehicle your dealer has collected Rs. 9, 304/- towards Insurance of the Vehicle and Rs. 25, 820/- towards Life Tax of the vehicle. After receiving the vehicle papers at a great pain, I was surprised by going through the insurance papers. In that the total premium was charged for Rs. 8, 839/- as the dealer has collected Rs. 9, 304/-.

                                        This attitude of your authorized dealer towards me is nothing but cheating, which is punishable under the law.

                                        FINALLY, when I went to RTA, Anantapur for Registration of the vehicle on[protected] and submitted all the papers to the officials, they told me that the dealer has paid the Life Tax amount only for capacity of 4 in all instead of 5 in all. I was shocked by listening the same and I lost the faith on the dealer and on you as by appointing such kind of dealer at our place as a representative of your esteemed organization. Then I rushed to the Bank for getting the Demand Draft for the balance amount, which has to pay by your dealer. When I came back to the office, the registration time was over and they asked me to come on next day that is Tuesday.

                                        Because of this kind of attitude and actions of your authorized dealer I could not able to Register my vehicle on auspicious day.

                                        Your authorized dealer has cheated me twice and showed deficiency in service, by the acts of your dealer I got mental agony, stress and physical strain.

                                        Such quality of service is highly unexpected, especially from a reputed company like Maruthi, I have lost total confidence.

                                        compelled by your actions, it is a painfull duty of mine to constrain to go to court of law for justice.
                                        hello,
                                        sir i have purchase the car model ALTO last 3 months back in hyderabad showroom, my problem is that my car clutch is not working properly seen when i get the car till now only, iwll give first service and compliant but not rectified. and again i give second serviceing at jam motors at madhapur in hyderabad and i compliant he said we cant do any thing becoz no replay from company.
                                        so kindly look into the matter do as soon as possible, ihave leg pain also for this clutch problem, is very hard to push.
                                        replay soon as possible.
                                        mohd. farooq
                                        [protected]
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