Maruti Suzuki India Complaints & Reviews

Sub : Harrassment & Unsatisfactory Services of M/S Harison Automobiles at Panipat, Haryana
Dear Sir,
It is a matter of great concern that recently I have approached the authorized dealers of Maruti M/S Harison Automoblies, Panipat for purchasing a new Wagon ( R ) VXI.

On dated, vide bill no. VSL08001209 dated 28.01.09, I purchased this car, but during dealings, I have experienced the following hardships & grievances with the dealer which I definitely want to share with you so that you can take appropriate action in the matter.

Needless to mention here that before purchasing this car from M/S Harison Automobiles, I was repeatedly told my colleagues /friends ( M/S National Fertilizers Ltd.) that the services of this dealer is not upto the mark & suggested me to get my car purchased from Karnal (From my native place) which is only 30 Kms from Panipat.)

But being a PSU’s employee of NFL ( Group A Company of Central Govt.) at Panipat, I opted to purchase it from this dealer but now I feel that I have committed a mistake & also feel cheated .

The following are the facts of the case :-

1. For getting delivery of the vehicle, I was to wait for abnormal time of 6 hours when all the papers like, DD no. 1100803 dated 28.01.09 & a cheque was deposited with them on dated 24.01.09.

2. At the time of delivery, an additional Rs. 500.00 was asked on the plea that I am not covered under Corporate discount of Rs. 3000.00 & only Rs. 2500.00 can be allowed.

3. Through an advertisement in local a paper, it was made clear that PSU employees will get a discount of Rs. 3000.00 whereas during transaction this was not passed on to me so far in spite of repeated requests.

4 A lengthy discussions was deliberated & at a later stage Mrs Manvi given me in writing that in lieu of this they will provide a discount of Rs. 500.00 on any accessions.

5 On dated 02.03.09, when I contacted Miss Manvi on phone, against the balance discount of Rs. 500.00, it was replied that I can get either on Body Polish, Tyre Polish & Dash board Polish & this can be collected by me on 03.03.09 at any time.

6 But, today when I approached, it was replied by Miss Manvi that Mr. Bali ( Sales representative) has given the instructions that Rs. 500.00 can be availed in shape of purchasing a new Music system only which naturally a harassment of a customer & a another way of cheating .

7 From this whole episode, I have observed that the main person who has generated such type of grievances is Mr. Parul Bali ( Sales representative) who during dealing/transaction also not provided a normal salesman ship & given misleading information & backed out every time to the offered commitments & since these were not provided in writing therefore I don’t want to elaborate it here.

I am not bothered for an amount of Rs. 500.00 but you will appreciate that not disclosing such misleading facts & improper dealings to the appropriate form will definitely encourage the act of bad elements.

In view the above circumstances, I am confident that you will take an early appropriate action in the matter under intimation to me

Thanking you,

( Rajeev Mehta)
B-339, NFL Township,
Panipat-132106
Haryana
(M[protected]

I received a call from Maruti Suzuki head office regarding winning of coupan of 12000 rs in Zen Estilo Slogan contest on Sunday 22nd Feb 09. There representative said that this coupan will be mailed on my postal address. I have yet not received the coupon, I had already contacted to anytime maruti service ([protected]) but they dont have the information. I called up the my dealer as well as Maruti any time service both of them told me to contact regional office.


Regional Office contacts in Pune, unfortunately this is of no use.

I have called thrice on numbers ([protected]/38/39 ) and have not received any update.

1. The relevant person was on leave.

2. The person was present but was not having an update on this; he confirmed that he will get back with an update on the same day---NO UPDATE.

3. The concerned person is in meeting and will give a call back --- NO UPDATE

4. The concerned person (Bharat Mone) not availaible with whom I had spoken earlier with a commitment to call back. - NO UPDATE.
Also wasted my time calling any time Maruti service

Almost 3 weeks have passed after the first call...

I just wan to inform if you dont have to give them why do you call and update customer abt the win.

Please improve on your customer service which is the most worst ...

I am working as a Deputy Engineer in Maharashtra Housing and Area Development Authority since last more than 23 years. I had purchased wagaonR LX1 Petrol in the year 2008 february from star motor in New mumbai, the first two services were arranged by the star motors only. for third free servicing i gave my car to Topgear Automobiles in the month of January 2009(authorsed service station of Maruti Udyog Ltd) as the owner stays in our locality. but when the servicing was done they gave me bill Rs. 5646/- in which they added all the things which comes in free servicing (copy of the bill dated 1-1-2009 attached h/w) and when once i was driving my car then i observed that brakes are working then i immediately informed to the top gear automobiles, then they informed that they will have to check the brake and for that they gave me another bill of Rs.778/- (bill copy attached). and once my car was hit by an autorikshaw then they gave me bill of Rs.8652/- without going for insurance and again when his mechanic was parking the car he could not park the car properly in my building compound, then i tried to park it, then it was hit to the main gate of the building. then his mechanic informed me that i am responsible for the incident and he took away the car told that insurance claim will be made. but without informing me he repaired the car and brought the same and gave me the bill of rs.5084/- (bill copy attached) and want me to pay this bill otherwise his mechanic is threatening me with dire consequences. i told the owner's brother each time you people are not insisting for insurance and repairing and insisting for payment and i am being a salaried person cannot offer to pay rs. 20, 000/- in one month. what is the benefit of making insurance. please take action so that they do not cheat the people (who do not have knowledge about the insurance and repairs) again and again.

from
m.a.baseer
404-b wing, tanwar aptt,
kausa, mumbra, thane-400612
mob [protected]

Hi, I purchased my maruti Wagon R in the month of January 03 2009. Met with an accident on February 28 2009. My car has completed only 280 - 300 Kms upto date. I dont know what to do. My Insurance company is Royal Sundaram.

SIR,

PL FIND MY COPY OF COMPLAINT E MAILED TO MARUTI SUZUKI LTD & THEIR REPLY TO ME FROM CUSTOMER CARE AS UNDER . TILL THEN NO FURTHER COMMUNICATION / CLAIM SETTLEMENT IS RECD TILL DATE ( 08/03/2009)

PLEASE DO THE NEEDFUL & OBLIGE.

SHANTANU GOYAL
(E MAIL ID : [protected]@yahoo.co.in )

25/02/09 : www.marutiinsurance.com

SIR, I HAVE GOT MY CAR INSURED UNDER YOUR CASHLESS SCHEME VIDE POLICY NO 3540726 DT 12/02/2008 THRO NIC(MARUTI INSURANCE)MY CAR MET WITH AN ACCIDENT AT GURGAON ON 13TH JAN-2009, I BROUGHT MY CAR TO YOUR AUTH. DEALER PASCO AUTOMOBILES FOR NECESSARY REPAIRS AFTER COMPLETING ALL LEGAL FORMALITIES AND DELIVERED ALL DOCUMENTS COPIES TO YOUR DEALER. THEY REPAIRED MY CAR & DELIVERED TO ME ON 30/01/2009 VIDE INVOICE NO 123219, DT 30/01/09 Rs 20872/- (JOB NO. 0172449)

BUT THEY CHARGED ME THE ENTIRE AMOUNT IN CASH & EXPLAINED TO ME THAT THE CLAIM WILL BE RECEIVED TO ME IN A WEEK`S TIME. I EXPLAINED THEM THAT MY CAR IS INSURED UNDER CASHLESS SCHEME BUT THEY DIDN`T LISTEN & I HAD TO PAY THE ENTIRE AMOUNT. I DIDN`T GET THE CLAIM TILL DATE. MOREOVER WHEN I GOT RENEWED MY INSURANCE VIDE YOUR POLICY NO. 60203012 DT 19/02/2009 AT MARUTI INSURANCE AT AGRA, I WAS TOLD THAT I HAVE ALREADY TAKEN CLAIM, SO NCB WILL NOT BE GIVEN TO ME . SIR, WHAT IS THIS ALL, PL ENQUIRE THE MATTER AND DO THE NEEDFUL OTHERWISE I WILL LEFT NO ALTERNATIVE BUT TO GO IN SUITABLE COURT OF LAW AT YOUR COST & CONSEQUESCES, SHANTANU GOYAL



Dear Mr.Shantanu Goyal,

We have received your mail. You will hear from us shortly.
Yours Sincerely


Maruti Customer Care

Address of Dealer : - Competent Automobiles Co. Ltd., 19 Shivaji Road, Delhi
Phone :[protected], 25928330

Description of problem
This is the first experience of my MARUTI car purchase as somebody says that "first impression
is the last impression" but with maruti we have got the BAD impression I don’t know what to tell
but in nutshell we have got waganR PHOBIA.
I have purchased WaganR on 7th Dec 2008 after that I found some starting
problem in the car on 9th December 2008, self starter enable to start the car (self start motor did
not rotate and producing some sound called “tuck” every time I gave self). Then
I called the sales person (Mr. DAS) of competent motors, Shivaji road Delhi from where we have
purchased car they came and checked the car and asked us to take it to service centre but we
argued and said them to take it by you, finally they agreed and tow the car for repair and repaired
it. Problem described by service centre was ‘the self start burnt and we replaced it’ but I don’t
kwon whether they really did this or just did some repair to sort this problem. Solution took two
days and car repaired on 12th.
After that I again encountered with the same problem on 16th December 2008 and again called
the same person now they asked us to tow the car to the service centre. Now we were helpless
and try to pull the car but failed. Then tried it with ‘dhakka’ and failed, after the three or four
attempts, I tried it with self start it started now and we took it to the service centre they checked
the car thoroughly and said it has some loose connection of battery and ground of starter. They
repaired it and car starts working fine. We got our car repaired car on 20th December 2008.
After that on 28th of December 2008 we were on long trip to Mathura
from Delhi we parked our car outside the hotel and in the morning when we tried to start it
chocked and not taking self “The same problem described early happened again this time also”.
We confused and helpless and tried to start car moving it (Dhakka) it started after 3-4 attempt,
once it started with force but now it start taking self fine as it was in normal condition.
By seeing this I decide to complain into your office so that some is there
to listen our problem and I called them Maruti helpline (Ph. [protected]) on 31st December
2008 (Complaint no is ‘[protected]’), after waiting 4-5 days there were NO reply, I decided to
call again and I called them again on the same no. for asking about the complaint. They were
answer less and said ‘we will forward the complaint again’ and forward the complaint again and
asked me to call to regional office for the status of call and I did the same and called the regional
office (Delhi regional office No.[protected]. I have got the reply from regional office that “we
don’t listen complaint did to helpline no. [protected]. We only listen complaint which did to
region office I got angry but calm down and again registered the complaint to the regional office
on 9th January 2009 (Complaint no.[protected] and name of person attended the call Tanveet.
On 31st December 2008 my first service is due and got done it by the same service centre
Competent Motors so that no other person touch the car and Competent Motors got excuse for
that.
After 2 days on 11th January 2009 car again choked with the same
problem and this time we called Maruti Road help lines service as we stuck between the way to
rohini from Uttam Nagar (My residence). Service engineer took 1.15 hour to come and repaired
the car by saying that ‘ relay connection are loose’ and suggested us to take the car to the service
centre for the repair of car’s relay and next day we visited service centre and got tighten the
Relays and came home. This time they did repaired outside the service centre and NO job card is
opened for this, so there is no proof for this but surely Road help line people having this proof as
they not down all the visits in there dairy.
After this 24th January 2009 again got the same problem. I really
frustrated with the most reliable Maruti Car. We don’t know what to do and what the exact
problem then called Maruti helpline and got the car repaired. He did nothing except some general
check and car start working fine as before. [I wrote a mail on 24th January to you regarding
the car problem and narrated whole story (Copy of mail attached) in mail and till the date
29th January NO reply] I again confused and not able to diagnose a problem. He suggests us to
take it to DD Motors Pera ghari but didn’t take car there as fighting for the solution is with
competent motors. I took the car to competent motors and narrated the whole story again (which
is they already know) and behaving like that they know nothing. I shouted ‘How many times this
problem will occur and how much will you take’, for this he (Pradeep Sharma a ‘service
manager’) answered ‘this problem will occur and we will repair it but don’t know how much
time it will take’ whenever problem comes come to us will repair it, but I asked how many times
the same problem will occur don’t you have any permanent solution for this as the car is NEW
there should not be such a problem but he said come to us we will solve the problem. I don’t
know how much time it will take. I have requested them for checking car thoroughly with the
experienced service engineer and on 24th January they did general check up and on 27th they did
some ‘FLYWHEEL’ repair (which should not be a problem in the new car).
Again I encountered with the same problem on 1st February 2009. We
again took the car to the service centre (competent Motors) on 2nd February 2009. I left the car
for almost 2 weeks they thoroughly checked the car and replaced following as mentioned in Job
sheet ( MOTOR ASSY Starting, Harness assy no. 5, Starting Motor(self) assy R&R, Ignition
Switch assy R&R, Wiring no.5/Eng Wiring Harness R&R)
On 15th I again encountered with the same problem and I talked to Mr. Menon
(service Head in Competent Motors) regarding this and they again asked to took the vehicle next
day I called regional office where I talked to Mr Shidarth and told the whole story and they also
asked to took the vehicle to the competent motors but I didn’t thinks the problem solution lies in
taking vehicle again and again to the service centre. I refused to took the vehicle as I had some
urgent work. I manage to start the vehicle by ‘Dhakka’.
Yesterday (2nd March) the problem again occur Now car is parked at my residence with the
problem and I have talked to everybody but waiting and waiting.

Dear Sir,

this in refrence to the poor service recived from your Dealer cum service center Pankaj Motors Moga, I had an ALTO CAR, on MY Mothers Name- Pushpa Singal, Car Number - PB04K 3739. We had an accident on 13th of Feb 2009 near Moga. So we have Given the Car to Nearer Service center M/S Pankaj Motors. for the repair work

but after that the quality of the repair & the dealing was so poor that i can't not expalin you, please note the things we have faced
1) Windows were changed brand new, but if you see thier alighnment in Not proper
2) Painting doen is so poor that at some protion the old Paint is visible below the second coating
3) There was high amount of sound Whcih was coming from the shocker ( though they have Attended after three days
4) They have stolen the petrol from the CAR
5) still high amount os Sound is coming from the silencer, on asking they are telling there is problme in mesh of silencer it has broken, then why the same was not calimed or repair,
6) They have stolen the Plastic covers of the CAR
7) its centeral locking siren is not working, now even after the accident the same was working

on talking about the same to the owner, he satrted shouting at me and come togehter with his employees, at that moment i was feeling that they will beat me up.

it was a ruthless experince, still i am not satisfied with the service, please lookinto the matter, this kind of service i can get from the local mechanic then what is the use of getting in touch with the MAruti

hoping for a quick response

thanks & regards

Puneet Singal

Dear Sir,
i have purchased one maruti alto car on 21.11.2008 from Dealer T.R.Sawhaney Motors Pvt Ltd, Phase-1, Badli, Delhi(Dealer Code - 0819) .My Car Registration no. is DL 5C D7959.Its been more than three months i have not got my RC from the dealer.When i followed Up with my dealer i came to know that i have some dues in my account of Rs 1202/-.

I purchased this vehicle on cash & i have the Dealer invoice No. 5761 dt 21.11.2008.As per invoice i have paid full money & also no due shown on invoice & same was communicated to the dealer.Now even after one month of follow up from dealer, this issue still not resolved & i am unable to drive my car.

Now please resolve this issue immediately & deliver my RC immediately.

Thanks & Regards
AKASH GUPTA
[protected]

no proper services from simran motors Auto (India) P Ltd .

date:-2.3.2009.

I lata motwani have purchased a maruti swift desire from simran motors,
panvel in the month of april 2008 but till today I have not got the smart card which they should had given within 15 to 30 days of purchase .

I have gone there for so many times for the card but they have not given me the card nor they are giving me any proper information.Maruti Udhyog Ltd & Govt. has to take a strict action against the dealer.

Kindly Look in the matter and advice further action.

YOUR TRULY
LATA MOTWANI

sai prasad apt,
203, plot no 442
sai section
AMBERNATH(E)
PIN. 421501.
MOB.[protected]

I have purchased Swift Dzire VXI Petrol on[protected] from OneUP motors pvt. Ltd. Lucknow. Dealer suggested me to get my Rims replaced by Alloy wheels which will cost nearly Rs 19000/-.I consented and they replaced my Four Rims by alloy wheels. I had asked why stepney was not changed with alloy rim, they told me that only set of four alloy wheels are provided by Maruti company. On enquiry with other dealer I came to knew that Maruti provides a set of Five alloy wheels not of Four as was told by the said Dealer.This is cheating a with the cutomer. I request Maruti Udyog Ltd. to stop such type of cheating by Dealers with their cutomers.

I have purchased a Wagon-R LXI from Khivraj Motors, Chennai on16.03.07. From the day1, there was problem in gear meshing particularly in 4 and 5th gears and also during running with AC on in 1 position, heavy jerking in specified speeds in 2 and 3 rd gear. The problem was intimated to khivraj Motors during free service and every time they intimate that it has been attended to. But the problem still persists. All of my friends who are experts in driving says that Maruti dealers always say like that during free service they will not attend but after warranty and during paid service they will give a list of spares to be changed. My vehicle number is TN 22 AV 1351 and so far only 4547 Kms is run. I am completely fed up with the vehicle. I have tested with many experienced Drivers who confirmed the problem is persisting. Now I am not interested to send the vehicle to the dealer who may charge for the no mistake of mine.
I am bringing this message to the knowledge of particularly Dr.K.Kumar, Advisor (Engineering) and Shri Pankaj Narula, Chief General Manager(Service), Maruti Udyog Limited, Gurgaon-122 015
for immediate arrangements for rectification of manufacturing defects and advise the concerned to rectify the faults free of cost as the vehicle was not run even 5000 Kms in 2 years.

An early action is sought to enable me to have a reputation with MARUTI

The reference of Given email between Maruti Suzuki Ltd and us clarify the unfair practice of Maruti towards its innocent customer:-

RE: Very urgent otherwise you will loose customer ! CRM:0020982
Thursday, 26 February, 2009 8:01 PM
From: "Anurag Singh" <[protected]@yahoo.com>
Add sender to Contacts To: [protected]@maruti.co.in

Sir / Madam

Today I talked to Area sales Manager of Maruti (Mr. Khshitij) He said that maruti is not providing the latest 2009 model of SX4 Zxi in Ghaziabad.
But I saw the 2009 model of SX4 Zxi in Black Colour. If the ASM said that Maruti not providing the latest model then how the new model of SX4 Zxi (Black colour) appeared atMOTORCRAFT showroom, Sahibabad, GZB. Now I decided that In future, I will never trust on Maruti and its services.And always suggest to others to never trust for Maruti Brand. Because they fooling Inncocent people and selling out their old manufactured car at same price of new car. Its absolutely unfair practice by maruti. Its a totally irritated deal. My Last request to you Please Refund the whole amount 180000/- of booking without any delay because I have to purchase another Brand Car. Goodbye to Maurti sujuki India Ltd. and Motorcraft Pvt. Ltd.

Anurag SinghS/o Ashwini Kr. Singh
34-B, Gyan Khand-4,
Indirapuram,
Ghaziabad- 201014
Phone no. [protected], [protected]

--- On Thu, 26/2/09, [protected]@maruti.co.in <[protected]@maruti.co.in> wrote:
From: [protected]@maruti.co.in <[protected]@maruti.co.in>
Subject: RE: Very urgent other you will loose customer ! CRM:0020982
To: [protected]@yahoo.com
Date: Thursday, 26 February, 2009, 4:49 PM


Dear Mr. Singh, Thank you for visiting our website.We regret the inconvenience caused to you and are immediately forwarding your issue to the concerned department. You will hear from us soon.

Please feel free to revert in case of any query or clarification.Regards, ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at <http://www.marutisuzuki.com>DLR & TSM
015
========================================

From: [protected]@yahoo.com

Received: 2/24/2009 7:27 PM
To: ATM Queue

Subject: Very urgent otherwise you will loose customer !

Sir/ Madam

I would like to draw your attention toward the worst response and non availabilty of
required car in your showroom. Actually I had booked for maruti SX4 ZXi (latest 2009 Manufactured) model in silky silver colour from maruti showroom "MOTORCRAFT SALES PVT. LTD., SAHIBABAD, Ghaziabad, U.P". I already paid him the booking amount of 1, 80, 000/- for SX4 Zxi 2009 model as on 11 feb 2009. Every formality has been completed in this regard.

Its very disappointing that the available all model at this showroom, in SX4 ZXi are of year 2008 manufactured except one model which is Black in colour (2009 feb. manufactured). From last 15 days I am waiting for required 2009 model.But sorry to say that I can't wait more due to non availability of required car. If you are unable to deliver the new SX4 ZXi latest B9 or 2009 manufactured model in silky silver colour upto last 26 feb 2009 then I would like to switch over for New HONDA City
i-Vtec model from Prime Honda Showroom, Ansal Plaza, Ghaziabad which is near to my house and ready to deliver their car soon.

As the loyal customer of maruti, I wrote this problem to you. So please provide me the required car last upto 26 feb.or refund my booking amount otherwise I will opt for New Honda City from Prime honda, Ghaziabad. I hope you will take necessary action.




Ashwini Kumar Singh
34-B, Gyan Khand-4,
Indirapuram,
Ghaziabad- 201014
Phone no. [protected], [protected]




[protected][protected][protected][protected]

Sir,

1. On 26-12-06, I had approached Maruti Suzuki showroom addressed at M/s. Magic Auto, Palam Dabri Road, Dwarka, New Delhi - 110 045 for purchasing a Maruti Wagon-R car. The Sales personnel at this showroom offered to me lucrative “yearend discount schemes”. It was promised that the discount scheme was a “combo pack” offer made by the together by the manufacturer, the dealer as well as the loan finance company.

2. The discount offered by the sales team lead by Shailender Thakur etc. among other was as under :

(i) EMI of Rs.6, 168/- @ 10.90%
(ii) Finance discount – 3 months EMI i.e Rs.18, 564/- (total EMI schedule is 57 instead of 60)

(iii) Cash discount of Rs. around 22, 000/-

3. Upon the assurances and promises and believing them to be true I duly convinced about the pricing and discount policy and thus agreed to book a Wagon-R (Lxi) car and paid an amount of Rs.75, 000/- vide cheque bearing No.152854 & 1898544 all dated 26-12-06. The car was promised to be delivered within 3 days but the car was actually delivered after much delay on 14th. Jan 07 and that too after making frequent visits to the showroom.

4.That, to my utter shock & disbelieve when I visited the offices of ICICI Bank car loan deptt. (car finaced through ICICI bank as advised by the sales person), I was refused any finance discount as promised by the dealer and instead I was informed that the loan was financed @ 11.47% instead of 10.90% as promised by the sales personnel at the showroom.
5. I was further told that the ICICI bank letters used by the Car agent was forged and fabricated which means my total EMI schedule is 60 months and not 57 months . The dealer was indulging such illegal activities of making false commitments based on forged and fabricated documents of ICICI bank.

6. Thereafter, I was constantly approaching the dealer, to redress my genuine grievances and in this regard personally met all concerned and also wrote several e-mails but his office responded by saying that the sales person had already left the job and hence they shall not be able to help.

7. However, The Dealer failed to realise that the assurances were given by his Car Agency –Magic Auto and was in writing (by giving fake EMI Scheduler) and hence the dealer was vicariously liable to honour the commitment made by his sales personnel because any assurance given by his sales personnel could not been without his tacit approval.

7. In view of the facts and circumstances as detailed above, it is clear beyond any iota of doubt that such activities were being carried out with impunity and was within the knowledge and active connivance of top management of car agency and as such tantamount to “cheating” and breach of trust.

8. That, being the authorized agency of MARUTI SUZUKI were duty bound to protect the interest of clients, but instead cheated upon by giving fake statement.

I, therefore finally call upon you all, that kindly address my grievence by asking the dealer to remit an amount of Rs.18, 564/- ( Eighteen Thousand Five Hundred Sixty Four Rupees Only) which is assured by the sales person by giving fake EMI schedule.

Regards,
P.Reji
Flat No. 272, Sector - 17
Pocket - A, Dwarka
New Delhi - 110 075
Mob : [protected]

Attachment : 1) Original Statement of ICICI Bank
2) Fake sattement given by the dealer

Here is another example of the lowest quality of service provided by Maruti. I am pasting the mail that I had sent to Cheif General Manager of Maruti Suzuki 2 months ago without any response from him till now!
================================================================================...⇄

To
Mr. Pankaj Narula
Chief General Manager (Service)
Maruti Suzuki India Limited
Gurgaon


Subject: Dissatisfaction with my Swift issues & dealer’s service around them

Dear Mr. Narula,

Wish you and the entire Maruti staff a very Happy and Successful New Year!

I own a Swift VXI 2006 model car and I have had some of my best moments shared with this car as this happens to be my fist car. Prior to buying Swfit VXI, I have driven multiple cars (owned by my people) and was always proud of the value Marti delivered as a brand to its customers. The major reason to choose Swift over other brands was its technical strengths and overall promise of the brand value projected by Maruti as an organization.

My car dealer is: R.K.S Motors, Somajiguda, Hyderabad.

After I purchased the car, initially I had no issues and I was very happy with it. I drove the car at prescribed speeds for the 1000 KM limit, which I completed in a matter of 20 days. Right after this, I noticed a problem with the A/C. There was a strange smell from AC (a mix of chalk-piece, spirit and old damp dirty cloth kind of smell) when I accelerated the car at 1st, 2nd or 3rd gears. I took it straight to the dealer for repair and explained the issue, for which they said they cleaned the air filter and A/c blower parts and the problem is fixed.

To my surprise, the problem was far from fixed; I could observe the same smell from A/C right at the time of driving my car home from the service workshop. Then started a saga of follow-ups and check-ups with the dealer which continued through the 1st till 3rd service and is continuing till date after 2+ years of owning this car. The A/C smell problem is not resolved so far and I gave up surrendering to the technical incompetency of the staff working at this dealer location.

Just before my 3rd paid servicing, I noticed another problem, a strange sound coming from my brakes area especially front wheels whenever I applied the breaks. I informed this to be a problem and the technical representative said they will look into it. During the delivery of my car after 3rd service, he said the problem is fixed, which was true for a period of 2 weeks, only to return back. Again my saga of follow-ups and multiple check-ups with the service center started but right till this moment, my break noise issue is not resolved! This is only an addition to my existing A/C smell issue which remained unresolved for 2+ years now.

The break noise issue was first diagnosed as breaks cleanup problem, next it was diagnosed as metal touching the break problem, next it was diagnosed as the differential problem and I was asked to take less sharper turns with the vehicle (contradicting what you show as Swift’s USP in the advertisements) which I adhered to and now, it is diagnosed as just a problem! This time, I am afraid if this problem turns out to be life threatening by way of break-failure at some point of time and I simply cannot surrender to the technical incompetency for such a potentially big problem.

I see these two problems as an eloquent testimony of the technical incapability of the staff working at my dealer location. This has not only costed me my time and energy but have bought a lot of heart-burn towards overall Maruti’s service setup.

I believed Swift to be a safe and dependable car (which it was till it got these irresolvable issues) but me and many others like me would not be able to afford their time and money for the multiple visits to compensate for the technical inability of employed personnel at the service center. Especially with the potential situation of my 2nd problem around noises coming from applying breaks, I see it no less than life-threatening which has negatively impacted my confidence in the safety and dependability of the car.

I have great respect and pride in Maruti as an Indian organization which has played a great role in improving the overall standards of life for Indian car customer and is continuing its efforts to do so. But with issue like the ones I have with my car, not getting fixed on multiple painful visits, it is disheartening to note the state of your service setup which is again advertised as the USP for Maruti as a brand.

I believe one cannot own a product like a car without a strong technical service support. Due to this, I am now planning to sell my Swift VXI to buy another brand car. Initially I wanted to upgrade my Swift to an SX4 but I see very weak chance of that happening especially with competitor brands like Honda (Honda City to be specific).

For all the loyalty I had for Maruti and the love I had for my Swift car, I am taking out this time out from my busy schedule to write to you my heartfelt feedback. I seriously suggest you to look into the lack of technical knowledge of the staff at this dealer’s location and plan for upgrading it at the earliest.

I am myself a manager for software development in a reputed organization and I understand the importance of customer feedback to improve my products and services. I hope you also give the same significance and importance to a customer feedback and will take steps for improvement of your services to your customers.

Please let me know what do you want me to do with these 2 problems in my Swift car! I would love to hear from you before I take any further steps away from Maruti as a brand and a reputed Indian organization.

Thank you,
Ramgopal Marepally

My car WB02Z 8327 met with an accident on 06.11.2008 at National Highway under Police Station Rajgunj, Near Dhanbad. The accident was major and the car could not be braught to Kolkata. (I stay in Kolkata). The car had to be handed over to reliable industries at Dhanbad (Maruti authorised workshop) for repairs.
The estimate given by them was for Rupees 150000/- Approx but when the car was delivered to us on 28.12.2008 the bill was for only Rs. 67000/-. Apparently everything was fine but after a few days problem started occuring in the car. Body started making sounds, car started puuling to the left side, suspension which was supposed to have been changed started making sound. when we talked to reliable industried about this they said to bring the car to Dhanbad and leave it there for check ups and that we have to pay for the repair costs. when we lodged a complaint over phone to Maruti Udyog, we were given a complaint Number ([protected]) and were told that we will be contacted by some one from Maruti or Reliable but till date nothing has happened.The tyres of the car are getting damaged fast due to this fault.

Since Dhanbad is 4 hours away from Kolkata can Maruti Udyog arrange for the car to be repaired here and since I havew already paid for all the work done shouldn't the work be done free of cost?

Regards

Sharad Drolia
Kolkata
[protected]

I given my car Maruti Baleno No. MH12DE7971 for service to Sai Service, Phugewadi, Pune on friday 20th Feb.09.

After servicing bill was submitted for Rs.11486/- And when I checked for power Window operations I found back seats both power windows are not functioning. Also no audio sound is available on music system.

When contacted to Mr. Sanjiv([protected]), his comments are we have not done anything to music system and power window. Similar complaints I raised for poor service from same dealer last year too. After lot of assurance I gave my car to this service station but again same story.

Pl. help, how to resolve this and to whom should I contact.

Regards

Rajesh Mishra
[protected]

Hope you are fine. I am a Maruti Suzuki customer from last 11 years. I own 3 cars of your company.

Actually I had purchased Wagon R LXi on the name of Mrs. Muktaben K. Virani from Kataria Automobiles Ltd, Ahmedabad. As per the talks with sales representative of Kataria Automobiles Ltd Mr. Hasmukh Gohil on 22/12/2006, he offered me the discount of rupees 35, 000/- on Wagon R LXi E3 White. I have attached the page on which he had given me in written the offer which shows the Price of Wagon R LXi + R.T.O + Insurance + 1st advance Installment, discount of rupees 35000/- and file charge.

So After the talks with Mr. Hasmukh Gohil, I was satisfied with his offer and I booked my car on the spot by paying Rs. 5000/- cash on 22/12/2006. I paid the remaining amount of the car Rs. 57, 065 by cheque no. 147323 on 29/12/2006, which included R.T.O. Tax, Insurance, 1st Advance Installment (EMI) and paid Rs. 1660 in cash as file charge. I decided to go for loan of Rs. 3, 00, 000/-. So I submitted all the necessary documents regarding loan of Rs. 3, 00, 000/-. But after many days I was not informed regarding my loan approval status. I was sent all my documents back on 12th January 2007 and was informed by Mr. Hasmukh Gohil that we can’t do your loan, so you kindly loan your car yourself and give me D.D. At that time I questioned him that why I was not informed for those many days and whenever I dialed him regarding the loan status, he said that it will be sanctioned within 2 or 3 days etc.

After this, I sanctioned the loan from S.B.S Bank within 3 days and gave D.D (no. 311086) of Rs. 3, 12, 159 in favour of Kataria Automobiles Ltd. Because of norms and regulations of S.B.S, they gave me D.D of Rs. 3, 12, 159/- which included Insurance also. But actually I have to give D.D. of Rs. 3, 00, 000/- only. At the time of delivery, I asked for the amount which I had to take back from Kataria Automobiles which was Rs. 12, 159/- of the D.D as I paid extra above the loan amount, Rs. 9500/- of advance EMI as I paid it to bank and Rs. 1660/- of File charge which totals the sum of Rs. 23, 319/-.

I have all document with me including offer given by Hasmukh Gohil to me...
When I got the Invoice, I found that the Basic amount of car, R.T.O and Insurance is totally different as compared to the amount paid by me. Please see the attached copy in detail .

According to the Invoices which I receive, I should get back more money, which I paid more than the Invoice amount and I should also get back Rs. 23, 319 which I paid extra on the offer letter. But after continuously making many calls, I got a cheque of Rs. 7658/- on 22/1/2007.

I complained many times regarding this but I got answer that in a week we will give you the remaining amount. But till today I have not received any rupees from Kataria Automobiles Ltd. I have sent this copy on 16th March - '07 to kataria motors as well as to Regional Office, (West - III), Iscon Mall, Satellite Road, Ahmedabad.

So here is my request to put forward my complain and help me to get me my the remaining amount with Interest. I have been sending mails for last 2 years regarding same but i didnt get any reply...

So kindly reply me as soon as possible. Waiting for your positive reply.



Regards,



Yours truly
Jay K. Virani
(M) +[protected]

(O) +[protected]
+[protected]
Fax: +[protected]

I HAVE PURCHASE A NEW ALTO LXI SPICE MODEL IN MONTH OF JAN 2009 FROM FORT POINT (MARUTI SUZUKI DEALER) GHODBUNDER RAOD THANE. AFER 2 DAYS I NOTICED ONE THINGS THAT MY CAR STARING IS GONE TO CROSS, IT IS NOT CONFIRTABLE TO DRIVE. I ALREADY INFORMED TO DEALER ABOUT THE SAME PROBLEM. BUT NO ANY SATISFATION ANSWER FROM THEM SIDE.

I may not be one of the proud owners of Maruti Swift. My vehicle no is PY 01 AE 2054. I had an accident May 2008. After that I gave it for repairing it in Vasanthi Automobiles in Pondicherry. As I am not tied up with Maruti Insurance Vasanthi asked for some payment. Initially I paid Rs. 30, 000/- but they did not even touched the vehicle. They were convincing me stating that parts have not come from maruti. Every time it was next week. Again they asked for payment and I paid Rs. 100000/- on 11/12/2008 and I also told them that I will pay again once they start the work. But still the same promises are made to me that still parts not received from maruti. For some parts if it takes 9 months. I have wasted my 9 months behind following this

I have recently purchased a Maruthi car taking loan from SBI after doing extensive research and analysis based on the information provided by Maruthi Udyog Ltd. In the website, www.maruti.co.in its declared that there will not be any processing fee from SBI for taking vehicle loan for buying Maruthi car from any authorised dealer.

I have purchased car from the approved agency ‘My Car’ Bhopal. But when I approached with the printed copy of the finance obtained from the website, SBI declined to waive off the processing fee. A copy of the information is attached herewith for your kind information. To get the loan sanctioned at earliest, I gave a cheque(No. 352404, SBI, Bhopal) towards the processing fee(0.5 percent of loan amount). The exact processing amount is Rs.1130 of Rs.2, 26, 000(loan amount).

In this regards, I have sent emails many time at [protected]@maruti.co.in. Mr. Dilip Patnaik informed me during telephonic discussion on 4th Jan’09 that the processing fee can be refunded from our side in reference to the email. The last email communication of reference no HT20081230_[protected] received from Mr. Dilip Patnaik on 10th Jan 2009.

I am seeking your kind attention to the matter.

Kindly do the necessary steps to refund the processing fee collected by SBI, which is a violation o[censored]ser information provided in the website.

Thanking you,

Yours faithfully,


(Dhrubajyoti Sarma)