Maruti Suzuki India Complaints & Reviews

MY CAR MARUTI SUZUKI ESTEEM VXI, REG. NO. UP80AW-2097 WAS MET WITH AN ACCIDENT AT GURGAON ON 13TH JAN, 2009 AND WAS TAKEN TO MARUTI AUTHORISED DEALER M/S PASCO AUTOMOBILES ( GURGAON) ON 15TH JAN, 2009 WHERE I HANDED OVER ALL THE NECESSARY DOCUMENTS REQUIRED FOR THE CLAIM. MY CAR WAS INSURED WITH NATIONAL INSURANCE CO. LTD. THROUGH MARUTI INSURANCE UNDER CASHLESS REPAIRS SCHEME VIDE POLICY NO. 3540726 DT. 12 FEB., 2008 FOR THE PERIOD 26 FEB, 2008 TO 25 FEB, 2009 ISSUED BY MARUTI AUTHORISED DEALER M/S MADHUSUDAN MOTORS PVT LTD, AGRA. MY CAR WAS READY AFTER NECESSARY REPAIRS VIDE THEIR JOB NO. 0172449 AND INVOICE/CAS MEMO NO. 123219 DT 30 JAN, 2009 FOR RS 20872/-. AT THE SAME TIME CONCERNED STAFF AT PASCO AUTOMOBILES, GURGAON INFORMED ME TO DEPOSIT THE FULL AMOUNT OF THE INVOICE/CASH MEMO AND MY CLAIM WILL BE SETTLED IN 15 DAYS AND SEPERATE CHEQUE IN MY NAME WILL BE ISSUED TO ME. WHEN I TOLD THEM THAT MY CAR IS UNDER CASHLESS REPAIRS SCHEME AS WELL AS COMPANY INSURANCE PAPERS ALSO SHOW THAT ALL THE ACCIDENTAL REPAIRS IRRESPECTIVE OF ANY NATURE IS COVERED UNDER THIS CASHLESS SCHEME BUT THEY DIDN`T LISTEN AND I HAD TO PAID FULL AMOUNT OF THE INVOICE OF RS 20872/-. TILL THEN I HAVE ENQUIRED THEM SEVERAL TIMES FOR THE CLAIM BUT NOT GIVEN ANY SATISFACTORY REPLY. I HAVE ALSO E MAILED THIS FACT TO MARUTI SUZUKI MANY TIMES BUT NO RESULT TILL DATE. AS MORE THAN THREE MONTHS HAVE PASSED MY CLAIM IS STILL PENDING, PL HELP ME AND DO THE APPROPRIATE ACTION IN THE MATTER IMMEDIATELY, I SHALL BE THANKFUL TO YOU. - SHANTANU GOYAL (MOB. NO. [protected], [protected]). R/O J-112, II ND FLOOR, SECTOR 51, MAYFIELD GARDENS, GURGAON

I have purchased ' SWIFT DZire ' just one month back. I noticed rough paint surface on both sides of car, bellow the doors a bottom line of car body i.e. from front wheel to rare wheel. The surface, it look like either there is air pockets under the paint layer or there are big lums of paint drops setteled on the surface. Could I know why this finish is such ? Is there any reasons behind it ? If so at what benifites, or its simply a quality negligence ? I would like to know that.

Hope your early attention to the matter and your reciprocation to satisfy my issue. Thanks.

Hi,

This is to bring to your notice that Swift Desire (Ldi) was purchased for which delivery was obtained from Modern Auto mobiles on May 06, 2009 .

The car was running locally for 7th and 8th of May, 2009. But on May 09, 2009 while we were going to Karnal after crossing Ambala Cant. we experienced a smell coming from
the AC vents in the car .

Since a tanker was in front of the car it was thought that the tanker moving in front might have been spilling some diesel which was resulting in the pungent smell.
But even after over taking the Tanker the smell continued and we thereafter we closed the blower + AC and immediately that the fuel tanker indicator in the dashboard was
also showing sudden fall.

Apprehending some problem the car was parked in the adjoining Petrol Pump Dhillon service station before Chaupal restaurant .And after stopping the car smoke was seen coming from the bonnet and after opening the bonnet it was seen that the smoke was all around in the Engine area and lot of diesel had flown which could be the line marked below the car on the road.

After talking to the service station people I was asked to call some mechanic whose number was displayed at the service station itself and Mr.Radhe Sham was contacted over mobile[protected] at 0935 AM of May 09, 2009 and he was asked to rush to the spot and he was informed that the ignition key the diesel was seen oozing out from the engine top that is the portion covered with some black plastic.

After about some 10 mins the mechanic came and after opening the above mentioned plastic cover, and it was noticed that the lock provided in the return nozzle had came out which had resulted into the fuel (diesel) discharge from this area .The entire portion beneath the plastic cover was seen dipped in diesel and it took lot of time to remove the diesel by inserting the cloth and then squeezing the cloth time and again.The later part of getting it dried by powering water showers and thereafter with air blower and running the vehicle for sometime before moving the vehicle .In this transaction I almost lost the half tank of diesel which was about 15-20 liters and more than one and half hour besides going through the trauma and shocking experience .

I had a great confidence in MARUTI having Japanese expertise and background and pioneer in motor vehicles, but the incident which has happened after only 2 days of delivery of the car when for the 1st time 5th gear of the car was used .I have seen lot of stickers having been pasted on different parts of the car of having 'tested', 'inspected' and 'ok' but it appears that this has been done on paper otherwise how could a new vehicle can give such a trouble and I had to postpone of movie to late in the night and as a result I had to come in the evening that is in day light .

As I have seen from this incident its quite clear that the manufacturing staff had done unpardonable act and have played mischief before giving clearance and I am really shocked and I am not sure how the confidence can be restored especially when I am out of town.Had the vehicle run for another few mins it could have caught fire and hence endangering lives of the passengers in the car .I expect a detailed soul searching from Maruti Udyog's and a remedial action be informed to me in writting or email .In case timely action is not taken to get the defect removed besides I owe an assurance from your company the vehicle will be free from such defects in future and for which you are free to inspect the vehicle through your technicians (experts) to find out why such an incident had happened at all in the first place .

I will be constrained to make a complaint with media as well as consumer forum in case remedial action and guarantee is not assured within reasonable time .

I will also like to know what are the company and sellers liablities in events like these.

Car details
Engine no :1215016
Tempno : CH 09 - 9605
Chasis no: 173677
Deleiver on: 05 May, 2009
Delivered by: 0702(Modern Automobiles)

For,
Munshi Lal Singh
Punjab
[protected]

i HAD BOUGHT A MARUTI SWIFT CAR NO- WB02W 8449 ON 24 TH NOVEMBER 2006. THE REGISTRATION NO . OF THE CAR IS WBO2 W8449 . I SAW THE RUSTING OF THE BODY OF THE CAR WITHIN 6 MONTHS OF THE DATE OF PURCHASE. AND MADE MY FIRST COMPLAIN OF THE RUSTING ON 25/5/2007 AT MOHAN MOTORS THEIR DEALERS. BUT HOWEVER NO ACTION WAS TAKEN. TILL DATE I HAVE MADE MANY COMPLAINTS BUT NO ACTION HAS BEEN TAKEN BY THE COMPANY. AND THEY SAY THAT THEY ARE NOT RESPONSIBLE...

Dear Sirs,
This is with regards to Swift Diesel ratteling issues.


We are group of 10 friends and are planning to do a bulk purchase of swift in next month. However are really put off the issues that you get right from the 1st km. And may be planning to get Getz if Maruti feels customers of India are of no importance but its high profits are, using its brand name for the same. We wonder how maruti wins J.D.Power Customer Satisfaction awards! Please look at the www.team-bhp.com/forums to see that almost every once is complaining the same and maruti is all loosing out to Hyundai who are bit pricy but give peace of mind and prove cheaper in long run. Check this link for all issue faced by diff. customers as well: http://www.consumercomplaints.in/complaints/42203/page/1

Have your engineers look at the forum below. About 90% of people in India are complaining about poor quality parts/ratteling issue as soon as it comes on road/high price etc.http://www.team-bhp.com/forum/test-drives-initial-ownership-reports/35441-sw...⇄

Swift is indeed a great car that is now in line of being throw out by Getz diesel due to low quality of parts used and parts ratteling issue right from the first day of purchase. Sir please help and get your engineers to work in this regard.

I hate to see India's best hatchback being beaten by a ugly looking korean model(getz D). Availibility is not an issue now but swifts build quality and horrible interiors are. Please revive it without increasing the price further and show the world that Maruti has power to provide world class products.


Sir to summerize: the complaints against the quality / pricing and market monopoly are brewing anger amongst indians to such a high level that one day media might bring the entire picture in front of public and we might see the pride of india into more trouble. We do not want Govt + Indian Consumer forums to file a legal action or similar against Maruti for the same and create more trouble of Maruti and its patrons the way it happened with GM and Ford in their nations some time back.

Please help and action asap in this regard.

Thank you,
Regards
Anand Bangalore

I had booked at Bimal Auto Agency, Indiranagar, Bangalore for a Maruti Suzuki 800 LPG A/C (Red) car on 26/Nov/2008 with an expected delivery date of 15/Dec/2008. Today is 5/May/2009 (more than 5 months!) and still do not have any confirmation when the delivery is.

The response from Bimal and Maruti are extremely poor even after several enquiries and waiting every time the initiative being from my side. Both Bimal and Maruthi seem to be not bothered about the issue.

I purchased a new ALTO Lxi from M/s Popular Vehicles and Services, Trivandrum on[protected].
On my first long trip when I switched on the AC, to my dismay, only hot air was coming, and my whole journey was a terrible experience . On my return trip the horn was also not working which made my suffering worse. On taking the vehicle to the Maruti showroom, they directed me to the Maruti service center where they examined the AC compressor and reported that gas was not in there. After detailed examination of the compressor, I was told that the compressor needs overhauling as one of its nuts is faulty and they have to send it to some other stations to get it overhauled. I was also told that they have not come across similar faults in a newly purchased vehicle. What I understand by these reports is that this is a manufacturing defect. In such scenario, I was sold a basic alto model with power steering at the price of Alto lxi. They have removed the compressor from the vehicle for overhauling and i am still without AC. Maruti should ensure that the customer care should not be confined only to the superficial AC showrooms and customer lounge with serving tea. If the dealer had ensured that all systems are working perfect before delivery, I would not have suffered this bitter experience, or is it a result of some malpractices often reported.

i am a customer from pondichery wanted to buy a swift vxi azura grey. i paid about 2 lakhs at vasanthi automobiles and then only came to know the firm is in crisis. After some frustrating experiences i got my money back in march and in the same day i booked my vehicle at ABT cuddalore. I also paid my premium amount of 2 lakhs and for the remaining amount i opted for icici bank loan which i was sanctioned with ease. its now may and i have not even seen my car.moreover i even started paying my emi to icici bank for an unpurchased car. Hope its the most wierd thing that u may hear.frankly speaking i dont believe in maruti anymore. U are all the same like the dealers who cheated us. even they are not responding to my phone calls.hope this piece of work yeild me good news or else it makes me arrive at decision that "Maruti suzuki is the best in India but only on papers and not even a bit in real".

Dear Sir/Madam

I am a user of Maruti Suzuki Auto Card for last 3 years and is being expired on November 2009.

In my Auto Card I have 5294 points means Rs. 5294.00. twenty days before i purchased leather steering cover from DD Motors, Dealer of Maruti in Dehradun and it was costing Rs.492.00. The payment was successfully done from my AutoCard. But last few days my auto card is not functioning and says "On Hold" or "Card Block" and due to this problem i am unable to reedem my points from my auto card.

I trid to contact toll free no. so many times but no response.

kindly help me.

regards,

Sanjay Agarwal
[protected]

sir.i have booked a swift dzire zdi on 29.03.2009 and they had given time of 3 months.after i booked my car they are saying that car will take 6-8 months bcoz maruti is now doing production of maruti swift dzire....

DEAR SIR,
THIS TO INFORM YOU THAT I MADE A BIGGEST MISTAKE ON BUYING YOUR BRAND CAR MARUTI SWIFT ON 24TH APRIL 09.I WAS HANDED OVER THE CAR BY THE SALES MAN MR EKBAL IN BEEKAY AUTO YOUR SHOWROOM AT CHANDA MORE ASANSOL.ON THE SAME DAY WITH OUT BLUE BOOK. BUT IT WAS MY BAD LUCK THAT I MEET WITH AN ACCIDENT ON 29TH APRIL NIGHT ON ROAD BY THE DIVIDER AND MY NEW CAR WAS BADLY HIT NEAR RIGHT SIDE BUMPER AREA AND THE WHEEL RIM WAS BADLY HIT WHICH WAS NOT IN THE CONDITION TO RUN SO I BOUGHT THE CAR ON SAME DAY NIGHT AT 2.30 AM NEAR THE SHOWROOM BY RECOVERY VAN FOR INSURANCE CLAIM. THEN I CAME TO THE SHOWROOM AT 10.30AM NEXT DAY IN THE SHOWROOM TO HANDOVER THEM FOR THE INSURANCE PROCESS.BUT I WAS TOLD BY THE SALES MAN MR EKBAL WHO SOLD ME THE CAR THAT THEY CANT KEEP MY CAR AS I DONT HAVE BLUE BOOK OF THE CAR ( REGISTRATION BOOK).SO THEY FORCED ME TO TOOK THE CAR BACK TO MY HOME.I WAS RELLY SHOCK TO SELL THE CAR THEY BEHAVE SO GOOD BUT WHEN I AM IN A PROBLEM THEN ARE KEEPING THEM SELF AWAY.THIS IS TO INFORM THAT I WAS HANDED OVER MY NEW CAR WITHOUT REGISTRATION DONE WHICH I GAVE TO THE SHOWROOM DONE.I ASLO REQUESTED THE GM OF THE SHOWROOM BUT HE ALSO SAID HE IS HELPLESS.I WAS SIMPLY ASK THEM IF MY INSURANCE PAPER IS COMPLETE AND I HAVE MY PURCHASES INVOICE WITH ME AND I BOUGHT THE CAR FROM THEIR SHOWROOM THEN WHY THEY ARE HELPLESS JUST TO KEEP THE ACCIDENT CAR IN THEIR CAMPUS TILL I GET MY BLUE BOOK OF THE CAR.
THEN CALL TO YOUR REGIONAL OFFICE IN KOLKATTA FOR HELP THAT WERE I WILL TAKE THE ACCIDENT CAR WITH ME AND ASK FOR HELP.THEY ASSURED ME THAT THEY WILL HELP ME AND BEEY KAY AUTO HAS TO TAKE MY CAR AT ANY HOW.THEY SAID THE WILL TALK TO THE GM AND ALLOW ME TO KEEP THAT CAR IN THEIR CAMPUS.THEN SOME HOW GM AGGREED TO KEEP BUT AGAIN I WAS SHOCKED WHEN HE ASKED ME TO GIVE THE PARKING CHARGE RS 250 PER DAY.TILL BLUE BOOK OF THE CAR COMES.WHAT IS THIS SIR PLEASE TELL ME TO KEEP THE MARUTI CAR IN ITS SHOW ROOM I HAVE TO PAY THE RENT. ITS REALLTY SHAME FULL. THEN I ASK YOU A QUESTION WHY I WAS HANDED OVER THE CAR WITHOUT REGISTRATION BOOK OF MY CAR?IF THIS PROBLEM HAS TO COME.THEN AGAIN I CALL BACK TO THE YOUR REGIONAL OFFICE IN KOLKATTA FOR HELP THAT WHY I AM BEING CHARGED RENT FOR KEEPING MARUTI CAR IN MARUTI SHOWROOM AND THE GM ALSO TOLD ME TO GIVE IN WRITTEN THAT I WILL TAKE THE CAR BACK AFTER RECEIVING THE BLUE BOOK AND PAY THE RENT PER DAY RS 250/-.THEN AGAIN RO ASSURED ME THAT I DONT HAVE TO GIVE THE CHARGE AND THE SHOW RROM PERSON WILL TAKE THE CAR AND KEEP IT WITHOUT ANY COST OF RENT.THEN FINALLY AT AROUND 5.30PM THEY TOOK MY CAR IN THEIR SHOW ROOM.THE WHOLE DAY OF MINE WAS WAISTED BY YOUR PERSON WORKING IN THE SHOW ROOM.REALLY IT WAS MY WORST EXPERENCE IN BUYING A MARUTI CAR.THE WHOLE DAY THEY EVEN DIDINT HAVE THE CURTSY TO ASK A GLASS OF WATER OR TEA.EVEN I HAD AN APPOINTMENT WITH MY DOCTOR I MISSED HAS I HAD TO TOOK MY BROTHER WHO GOT INJURED IN THE SAME ACCIDENT AS HIS HEAD HIT THE FRONT GLASS.AND HE GOT A CUT ON HIS FORE HEAD.

SIR YOU PLEASE TELL ME WHAT MISTAKE I MADE IN BUYING YOU BRAND CAR.WHY I WAS HANDED OVER THE CAR IF THE REGISTRATION WAS NOT COMPLETE BY THE SHOW ROOM PERSON?WHY THEY WERE CHARGING ME RS 250 PER DAY TO KEEP THE CAR IN THEIR CAMPUS?TO SELL A CAR THE SALES PERSON WILL RUN BACK TO US AND AFTER WE BUY THE CAR THEY WILL FORGET US.REALLY ITS A SHAMEFUL MATTER.

I HERE BY REQUEST YOU KINDLY TAKE SOME SERIOUS ACTION AGANIST THEM SO THAT THE TRUST OF YOUR BRAND WONT BE BROKEN BY SOME FEW PERSON WHO AS JUST TAKING YOUR BRAND GRANTED.

MY CAR DETAIL.
NAME - DALJIT KAUR,
INVOICE NO. - VSL09000069
ENGINE NO. D13A 1163881
CHASIS NO. MA3FKEBI1S00386026
CONTACT NO. [protected]
THANKING YOU,
DALJIT KAUR

Hi,

I'm not sure if my complaint would be processed from this site or not but i'm so frustated that i'm put my complaint.
I booked a Maruti Swift VXI (ABS) Silky Silver colour on 4th of April 2009 and paid Rs. 10000/- as booking amount at Competent Automobiles Moti Nagar Branch New Delhi. The finance manager of the company comitted that i'll receive the delievery of car on 20th of April 2009. However on 19th April 2009, i received a call from Branch Manager "Nishant Shori" telling me to buy a White Colour car.
I told him that i have booked a Silver colour car then why i should go for Silver. He told me in a very Rude Tone that otherwise i'll have to wait for two more weeks.
I agreed for that. Now when that two weeks Deadline is finishing on 2nd may 2009, they are still not having my car ready for delievery.
Now they are telling me that it will take another 7-10 days. When i contacted their CEO Mr. Kamal K. Kumar, he informed me that Maruti has problem in manufacturing Cars with ABS. This is quite unacceptable. A Comapny like Maruti can face problem in Manufacturing cars??????
My B'day falls on 10th May. I wanted to have the car before it so that i can present it to my Parents. After all this is going to be first car of my life and my emotion are attached to it.

Competent Automobiles are very rude in dealing and have kept my Rs.10000/- for over a month now. I want to have some stricted action against them as they do fake bookings just to retain customer and delay the delievery.

If anyone really looks into complaints posted on this site can contact me at [protected].

Thanks,
Derik R. Sharma

Dear sir,
I had purchase a new maruti swift VXI model(chassis no.-400587) from Stan Autos Pvt. Limited, G.T.Road, opp.Delhi Public School, Jalandhar, dtd.19.1.2009.Before 40-45 days the original papers of my car was stolen .Then i went to that showroom for duplicate papers .but their two salesmen Mr.Satish and Mr.Amarjit behaved with me so much rudely .their behaviour was so terrible.I visited that showroom many times .But they clearly refused to give duplicate papers. .they have no sense to talk with customers.
Now i think i had done very big mistake to puchase a car from your showroom.I request you please issue the duplicate papers as soon as possible otherwise i have to take another steps to get them.I am sending you F.I.R of my lost documents, please kind attention about this issue .because ur dealers service is not good & i m feel very bad for purchasing a car from your dealer. plz look into the matter and do the justice to me if possible .
Thank You,
varinder kamboj[protected]

My car had an accident. Left Door of my car was damaged by this accident. Instead of replacing the angle on the door authrised service centre has just repaired the old broken angle and fitted it with the door. They have not informed me at the time of delivery of repaired car. This was my first year of purchasing car therefore my free service period and insurance both were alive. They have claimed higher amount from the insurance company. I don't think their service worth this much money.

dear sir,
i have purched a car (Wagon R LXI) on 27/09/2007. but sir my problem is that when my car go to washing in competent service station, gagipur, delhi and after that my car autolok remote is off. and i immediate contact to nippon autolock company and the company send immediate a service engg. mr vimal his no. is [protected]. mr. vimal told me autolock remote is wet. this is very surprised for me inside the car how can say wet. and changed my autolock remote and told me pl. pay Rs. 663/-. but sir my car is under warrenty. mr. vimal give me a slip without mentiond amout why? pl. solve my problem immediately

an early action will be appriciate.

manoj k.joshi
min.of defence
DRDO HQrs
New Delhi

Cont. No.23007777/23007601

Dear Sir,

This is to convey to you my Disatisfaction with your service. I have a Maruti Alto 2004 model HR26-W-1017 serviced by M/s Vipul Motors Gurgaon on Dated 13-Apr-09. Job No 0415.

After the service I faced major problem in my vehicle.
I found average of my car which gives 16 Km before service it comes to 12-13 Kmph after service, unwanted noise is coming from the engine, AC is not properly working, cleaning is not satisfatory, light allignment is not done.

After 3-4 days of service I reported these issues to service center also.


Then I visited the Vipul service station on 24- Apr-09 to address the above issue I got the response come another day then I make request to complete the work on the same day as i have to attend some marriage out of station. Then they response that this is way of service it is your wish to come here next time or not.

Which results i hired a taxi to attend the marriage.

I feel so bad to see such type service and pathetic response by Maruti service center.

So it request you to close all my complaints so that my trust will be same as before the service towards Maruti, as i have to buy my second car with in month.

Regards,
Atul Agarwal

To
The CEO
Maruti Motors
Gurgaon.
SUB:Regarding misbehaviour and financial cheating by batra auto fridabad[D code 5803].

1. Sir i want to state that i, gagan deep, k.p physio care & sports injuries clinic, bank road, muktsar had purchached swift LDI wide bill no. VSL08002900 dated[protected] [delivery date[protected]].

2. As per the comittement by the concerned sales executive mr. amit chohan we were duly cheated and mislead in terms of delivering us the swift LDI instead of swift VDI which we have booked vide cheque no. 00001 on the name of satwinderjeet singh.

3. Our funds were misused by mr amit chohan by his personal intrests and i am still short of apporx. 13000rs/- which according to him were used by him for his own personal intrest as under:-

A. As per statement advance booking money 50, 000/-
B. Draft sumitted to batra auto 5, 20, 262/-
C. Invoice of amount 4, 67, 990. it means the due balance to be given to me 1, 09, 395 rs/-
D. from the above left amount removing the extended warranty chaerges and insurance and temporary challan charges the amount comes to be a total of 87000 rs/-
E. i received balance amount vide cheque no. 489769 amount of 74, 788 rs/-
F. I fell short of Rs/- 13000 which were used by mr amit chohan for his personal financial intrest which was told to me by him on a telephonic conversation by him.
G. A case of fraud, cheating, mental, social and personal harrassment would by soon registered against batra auto in the Honourable punjab and hariyana high court chandigarh.

DATED:--24/04/2009


To
Mr. Pankaj Narula
C. G. M. Service,
Maruti Suzuki India .LTD
Gurgaon.
Sir,

I Sidharth Sharma S/o Yoginder Sharma R/o Khanna has purchased a new Maruti Swift (VDI) through Gulzar Motors Ludhiana On 1st March 2009. From first day onwards car has some problems given as...

 Dealer Code:-- 6204
 Model Swift (VDI)
 Color:--White
 Chassis no.:[protected]
 Engine no.:[protected]
 key no.:--- 6163
I can’t explain the problems because the car has not a single problem but have many problems. So please kindly change my car as soon as possible.

kindly explain what is my fault i have purchased ( swift vdi )through gulzar motors ludhiana is that my fault

Yours Sincerely.
Sidharth Sharma e mail:[protected]@rediffmail.com e mail:[protected]@yahoo.in Ph.:-+91 [protected]
+91 [protected]

I had purchased the maruti wagon R Duo vehicle in the month of Aug'08 from M/s Ammam Cars, Hosur in tamilnadu and the second servece was done in the month of Mar'09. At the time of second service service team was done the tyre suffelment by this the stepni tyre was fittend in the right rear side. After the second service when i was take vehicle for long drive on 16th Apr'09 the in the running right rear side stepni got punchured.

When we are openned with the help of of local punchur shop person i found a plastic object ( Mouth cap of tyre) and got shoked . As i was travelling with family and going at very slow speed i felt that i got ecaped from big accident.

After this incidenet i was unable to use the car and no confident on the quality.

Kind Attn. Mr. Pankaj Narula, CGM Service

I had sent my accidental car (Maruti Suzuki Estilo-engine no.3266655 chasis no.142745, reg. no. CG-04-FG-8001) to Sparsh Automobiles, Raipur, C. G. for repairing/serivicing on 12.03.2009. Estimate of Rs.60147.16 were given to me. One day I went the service station to receive my car. I found duplicate parts were fitted, Servicing also not done properly. All the settings also were not properly. I left my car there after getting no satisfaction reply.

I anticipate your kind cooperation and early reply at the earliest.

For Shree Madan Construction
Proprietor
Rakesh Saraogi
Mob. No.[protected]
Madan Mahal, Shankar Nagar Road,
Raipur, Chhatisgarh.