MY CAR MARUTI SUZUKI ESTEEM VXI, REG. NO. UP80AW-2097 WAS MET WITH AN ACCIDENT AT GURGAON ON 13TH JAN, 2009 AND WAS TAKEN TO MARUTI AUTHORISED DEALER M/S PASCO AUTOMOBILES ( GURGAON) ON 15TH JAN, 2009 WHERE I HANDED OVER ALL THE NECESSARY DOCUMENTS REQUIRED FOR THE CLAIM. MY CAR WAS INSURED WITH NATIONAL INSURANCE CO. LTD. THROUGH MARUTI INSURANCE UNDER CASHLESS REPAIRS SCHEME VIDE POLICY NO. 3540726 DT. 12 FEB., 2008 FOR THE PERIOD 26 FEB, 2008 TO 25 FEB, 2009 ISSUED BY MARUTI AUTHORISED DEALER M/S MADHUSUDAN MOTORS PVT LTD, AGRA. MY CAR WAS READY AFTER NECESSARY REPAIRS VIDE THEIR JOB NO. 0172449 AND INVOICE/CAS MEMO NO. 123219 DT 30 JAN, 2009 FOR RS 20872/-. AT THE SAME TIME CONCERNED STAFF AT PASCO AUTOMOBILES, GURGAON INFORMED ME TO DEPOSIT THE FULL AMOUNT OF THE INVOICE/CASH MEMO AND MY CLAIM WILL BE SETTLED IN 15 DAYS AND SEPERATE CHEQUE IN MY NAME WILL BE ISSUED TO ME. WHEN I TOLD THEM THAT MY CAR IS UNDER CASHLESS REPAIRS SCHEME AS WELL AS COMPANY INSURANCE PAPERS ALSO SHOW THAT ALL THE ACCIDENTAL REPAIRS IRRESPECTIVE OF ANY NATURE IS COVERED UNDER THIS CASHLESS SCHEME BUT THEY DIDN`T LISTEN AND I HAD TO PAID FULL AMOUNT OF THE INVOICE OF RS 20872/-. TILL THEN I HAVE ENQUIRED THEM SEVERAL TIMES FOR THE CLAIM BUT NOT GIVEN ANY SATISFACTORY REPLY. I HAVE ALSO E MAILED THIS FACT TO MARUTI SUZUKI MANY TIMES BUT NO RESULT TILL DATE. AS MORE THAN THREE MONTHS HAVE PASSED MY CLAIM IS STILL PENDING, PL HELP ME AND DO THE APPROPRIATE ACTION IN THE MATTER IMMEDIATELY, I SHALL BE THANKFUL TO YOU. - SHANTANU GOYAL (MOB. NO. [protected], [protected]). R/O J-112, II ND FLOOR, SECTOR 51, MAYFIELD GARDENS, GURGAON
Aug 13, 2020
Complaint marked as Resolved
Maruti Udyog — car air conditioning not functioning
Dear SirI hope this complaint will be attended to atleast.
I had registered the same complaint some 8 days prior.
I have purchased a wagon R on 23.06.2008 from your dealer at Mapusa Goa.(Chowgule Industries Pvt. Ltd.)
After the purchase now its more than 1 month & also the 1st servicing is done.
the problem was communicated to their sales person on 3rd day of the purchase i.e 26.06.2008.
It was assured that it will be solved in the 1st servicing.
But, now still the problem persists
the problem is mal functioning of air conditioning.
the left hand side vent for the ac on the non-driver side is not blowing air at all. there seems to be some leakage as some smoke from outside can be smelled inside while the ac is on.
there is no effective cooling compared to other wagonR I saw in your showroom and same was shown to them. ie. ur chowgule service person.
it was cleared to me thaT THESE THINGS ARE NOT IN THEIR HANDS AND THEY [censored] HELP IT.
ITS A DESIGN FAULT.
SERVICE PERSON INCHARGE - -- MR. KAMAT
SALES --- MR. SANKET