Maruti Suzuki India Complaints & Reviews

Dear Sirs,
This is with regards to Swift Diesel ratteling issues.


We are group of 10 friends and are planning to do a bulk purchase of swift in next month. However are really put off the issues that you get right from the 1st km. And may be planning to get Getz if Maruti feels customers of India are of no importance but its high profits are, using its brand name for the same. We wonder how maruti wins J.D.Power Customer Satisfaction awards! Please look at the www.team-bhp.com/forums to see that almost every once is complaining the same and maruti is all loosing out to Hyundai who are bit pricy but give peace of mind and prove cheaper in long run. Check this link for all issue faced by diff. customers as well: http://www.consumercomplaints.in/complaints/42203/page/1

Have your engineers look at the forum below. About 90% of people in India are complaining about poor quality parts/ratteling issue as soon as it comes on road/high price etc.http://www.team-bhp.com/forum/test-drives-initial-ownership-reports/35441-sw...⇄

Swift is indeed a great car that is now in line of being throw out by Getz diesel due to low quality of parts used and parts ratteling issue right from the first day of purchase. Sir please help and get your engineers to work in this regard.

I hate to see India's best hatchback being beaten by a ugly looking korean model(getz D). Availibility is not an issue now but swifts build quality and horrible interiors are. Please revive it without increasing the price further and show the world that Maruti has power to provide world class products.


Sir to summerize: the complaints against the quality / pricing and market monopoly are brewing anger amongst indians to such a high level that one day media might bring the entire picture in front of public and we might see the pride of india into more trouble. We do not want Govt + Indian Consumer forums to file a legal action or similar against Maruti for the same and create more trouble of Maruti and its patrons the way it happened with GM and Ford in their nations some time back.

Please help and action asap in this regard.

Thank you,
Regards
Anand Bangalore

I had booked at Bimal Auto Agency, Indiranagar, Bangalore for a Maruti Suzuki 800 LPG A/C (Red) car on 26/Nov/2008 with an expected delivery date of 15/Dec/2008. Today is 5/May/2009 (more than 5 months!) and still do not have any confirmation when the delivery is.

The response from Bimal and Maruti are extremely poor even after several enquiries and waiting every time the initiative being from my side. Both Bimal and Maruthi seem to be not bothered about the issue.

I purchased a new ALTO Lxi from M/s Popular Vehicles and Services, Trivandrum on[protected].
On my first long trip when I switched on the AC, to my dismay, only hot air was coming, and my whole journey was a terrible experience . On my return trip the horn was also not working which made my suffering worse. On taking the vehicle to the Maruti showroom, they directed me to the Maruti service center where they examined the AC compressor and reported that gas was not in there. After detailed examination of the compressor, I was told that the compressor needs overhauling as one of its nuts is faulty and they have to send it to some other stations to get it overhauled. I was also told that they have not come across similar faults in a newly purchased vehicle. What I understand by these reports is that this is a manufacturing defect. In such scenario, I was sold a basic alto model with power steering at the price of Alto lxi. They have removed the compressor from the vehicle for overhauling and i am still without AC. Maruti should ensure that the customer care should not be confined only to the superficial AC showrooms and customer lounge with serving tea. If the dealer had ensured that all systems are working perfect before delivery, I would not have suffered this bitter experience, or is it a result of some malpractices often reported.

i am a customer from pondichery wanted to buy a swift vxi azura grey. i paid about 2 lakhs at vasanthi automobiles and then only came to know the firm is in crisis. After some frustrating experiences i got my money back in march and in the same day i booked my vehicle at ABT cuddalore. I also paid my premium amount of 2 lakhs and for the remaining amount i opted for icici bank loan which i was sanctioned with ease. its now may and i have not even seen my car.moreover i even started paying my emi to icici bank for an unpurchased car. Hope its the most wierd thing that u may hear.frankly speaking i dont believe in maruti anymore. U are all the same like the dealers who cheated us. even they are not responding to my phone calls.hope this piece of work yeild me good news or else it makes me arrive at decision that "Maruti suzuki is the best in India but only on papers and not even a bit in real".

Dear Sir/Madam

I am a user of Maruti Suzuki Auto Card for last 3 years and is being expired on November 2009.

In my Auto Card I have 5294 points means Rs. 5294.00. twenty days before i purchased leather steering cover from DD Motors, Dealer of Maruti in Dehradun and it was costing Rs.492.00. The payment was successfully done from my AutoCard. But last few days my auto card is not functioning and says "On Hold" or "Card Block" and due to this problem i am unable to reedem my points from my auto card.

I trid to contact toll free no. so many times but no response.

kindly help me.

regards,

Sanjay Agarwal
[protected]

sir.i have booked a swift dzire zdi on 29.03.2009 and they had given time of 3 months.after i booked my car they are saying that car will take 6-8 months bcoz maruti is now doing production of maruti swift dzire....

DEAR SIR,
THIS TO INFORM YOU THAT I MADE A BIGGEST MISTAKE ON BUYING YOUR BRAND CAR MARUTI SWIFT ON 24TH APRIL 09.I WAS HANDED OVER THE CAR BY THE SALES MAN MR EKBAL IN BEEKAY AUTO YOUR SHOWROOM AT CHANDA MORE ASANSOL.ON THE SAME DAY WITH OUT BLUE BOOK. BUT IT WAS MY BAD LUCK THAT I MEET WITH AN ACCIDENT ON 29TH APRIL NIGHT ON ROAD BY THE DIVIDER AND MY NEW CAR WAS BADLY HIT NEAR RIGHT SIDE BUMPER AREA AND THE WHEEL RIM WAS BADLY HIT WHICH WAS NOT IN THE CONDITION TO RUN SO I BOUGHT THE CAR ON SAME DAY NIGHT AT 2.30 AM NEAR THE SHOWROOM BY RECOVERY VAN FOR INSURANCE CLAIM. THEN I CAME TO THE SHOWROOM AT 10.30AM NEXT DAY IN THE SHOWROOM TO HANDOVER THEM FOR THE INSURANCE PROCESS.BUT I WAS TOLD BY THE SALES MAN MR EKBAL WHO SOLD ME THE CAR THAT THEY CANT KEEP MY CAR AS I DONT HAVE BLUE BOOK OF THE CAR ( REGISTRATION BOOK).SO THEY FORCED ME TO TOOK THE CAR BACK TO MY HOME.I WAS RELLY SHOCK TO SELL THE CAR THEY BEHAVE SO GOOD BUT WHEN I AM IN A PROBLEM THEN ARE KEEPING THEM SELF AWAY.THIS IS TO INFORM THAT I WAS HANDED OVER MY NEW CAR WITHOUT REGISTRATION DONE WHICH I GAVE TO THE SHOWROOM DONE.I ASLO REQUESTED THE GM OF THE SHOWROOM BUT HE ALSO SAID HE IS HELPLESS.I WAS SIMPLY ASK THEM IF MY INSURANCE PAPER IS COMPLETE AND I HAVE MY PURCHASES INVOICE WITH ME AND I BOUGHT THE CAR FROM THEIR SHOWROOM THEN WHY THEY ARE HELPLESS JUST TO KEEP THE ACCIDENT CAR IN THEIR CAMPUS TILL I GET MY BLUE BOOK OF THE CAR.
THEN CALL TO YOUR REGIONAL OFFICE IN KOLKATTA FOR HELP THAT WERE I WILL TAKE THE ACCIDENT CAR WITH ME AND ASK FOR HELP.THEY ASSURED ME THAT THEY WILL HELP ME AND BEEY KAY AUTO HAS TO TAKE MY CAR AT ANY HOW.THEY SAID THE WILL TALK TO THE GM AND ALLOW ME TO KEEP THAT CAR IN THEIR CAMPUS.THEN SOME HOW GM AGGREED TO KEEP BUT AGAIN I WAS SHOCKED WHEN HE ASKED ME TO GIVE THE PARKING CHARGE RS 250 PER DAY.TILL BLUE BOOK OF THE CAR COMES.WHAT IS THIS SIR PLEASE TELL ME TO KEEP THE MARUTI CAR IN ITS SHOW ROOM I HAVE TO PAY THE RENT. ITS REALLTY SHAME FULL. THEN I ASK YOU A QUESTION WHY I WAS HANDED OVER THE CAR WITHOUT REGISTRATION BOOK OF MY CAR?IF THIS PROBLEM HAS TO COME.THEN AGAIN I CALL BACK TO THE YOUR REGIONAL OFFICE IN KOLKATTA FOR HELP THAT WHY I AM BEING CHARGED RENT FOR KEEPING MARUTI CAR IN MARUTI SHOWROOM AND THE GM ALSO TOLD ME TO GIVE IN WRITTEN THAT I WILL TAKE THE CAR BACK AFTER RECEIVING THE BLUE BOOK AND PAY THE RENT PER DAY RS 250/-.THEN AGAIN RO ASSURED ME THAT I DONT HAVE TO GIVE THE CHARGE AND THE SHOW RROM PERSON WILL TAKE THE CAR AND KEEP IT WITHOUT ANY COST OF RENT.THEN FINALLY AT AROUND 5.30PM THEY TOOK MY CAR IN THEIR SHOW ROOM.THE WHOLE DAY OF MINE WAS WAISTED BY YOUR PERSON WORKING IN THE SHOW ROOM.REALLY IT WAS MY WORST EXPERENCE IN BUYING A MARUTI CAR.THE WHOLE DAY THEY EVEN DIDINT HAVE THE CURTSY TO ASK A GLASS OF WATER OR TEA.EVEN I HAD AN APPOINTMENT WITH MY DOCTOR I MISSED HAS I HAD TO TOOK MY BROTHER WHO GOT INJURED IN THE SAME ACCIDENT AS HIS HEAD HIT THE FRONT GLASS.AND HE GOT A CUT ON HIS FORE HEAD.

SIR YOU PLEASE TELL ME WHAT MISTAKE I MADE IN BUYING YOU BRAND CAR.WHY I WAS HANDED OVER THE CAR IF THE REGISTRATION WAS NOT COMPLETE BY THE SHOW ROOM PERSON?WHY THEY WERE CHARGING ME RS 250 PER DAY TO KEEP THE CAR IN THEIR CAMPUS?TO SELL A CAR THE SALES PERSON WILL RUN BACK TO US AND AFTER WE BUY THE CAR THEY WILL FORGET US.REALLY ITS A SHAMEFUL MATTER.

I HERE BY REQUEST YOU KINDLY TAKE SOME SERIOUS ACTION AGANIST THEM SO THAT THE TRUST OF YOUR BRAND WONT BE BROKEN BY SOME FEW PERSON WHO AS JUST TAKING YOUR BRAND GRANTED.

MY CAR DETAIL.
NAME - DALJIT KAUR,
INVOICE NO. - VSL09000069
ENGINE NO. D13A 1163881
CHASIS NO. MA3FKEBI1S00386026
CONTACT NO. [protected]
THANKING YOU,
DALJIT KAUR

Hi,

I'm not sure if my complaint would be processed from this site or not but i'm so frustated that i'm put my complaint.
I booked a Maruti Swift VXI (ABS) Silky Silver colour on 4th of April 2009 and paid Rs. 10000/- as booking amount at Competent Automobiles Moti Nagar Branch New Delhi. The finance manager of the company comitted that i'll receive the delievery of car on 20th of April 2009. However on 19th April 2009, i received a call from Branch Manager "Nishant Shori" telling me to buy a White Colour car.
I told him that i have booked a Silver colour car then why i should go for Silver. He told me in a very Rude Tone that otherwise i'll have to wait for two more weeks.
I agreed for that. Now when that two weeks Deadline is finishing on 2nd may 2009, they are still not having my car ready for delievery.
Now they are telling me that it will take another 7-10 days. When i contacted their CEO Mr. Kamal K. Kumar, he informed me that Maruti has problem in manufacturing Cars with ABS. This is quite unacceptable. A Comapny like Maruti can face problem in Manufacturing cars??????
My B'day falls on 10th May. I wanted to have the car before it so that i can present it to my Parents. After all this is going to be first car of my life and my emotion are attached to it.

Competent Automobiles are very rude in dealing and have kept my Rs.10000/- for over a month now. I want to have some stricted action against them as they do fake bookings just to retain customer and delay the delievery.

If anyone really looks into complaints posted on this site can contact me at [protected].

Thanks,
Derik R. Sharma

Dear sir,
I had purchase a new maruti swift VXI model(chassis no.-400587) from Stan Autos Pvt. Limited, G.T.Road, opp.Delhi Public School, Jalandhar, dtd.19.1.2009.Before 40-45 days the original papers of my car was stolen .Then i went to that showroom for duplicate papers .but their two salesmen Mr.Satish and Mr.Amarjit behaved with me so much rudely .their behaviour was so terrible.I visited that showroom many times .But they clearly refused to give duplicate papers. .they have no sense to talk with customers.
Now i think i had done very big mistake to puchase a car from your showroom.I request you please issue the duplicate papers as soon as possible otherwise i have to take another steps to get them.I am sending you F.I.R of my lost documents, please kind attention about this issue .because ur dealers service is not good & i m feel very bad for purchasing a car from your dealer. plz look into the matter and do the justice to me if possible .
Thank You,
varinder kamboj[protected]

My car had an accident. Left Door of my car was damaged by this accident. Instead of replacing the angle on the door authrised service centre has just repaired the old broken angle and fitted it with the door. They have not informed me at the time of delivery of repaired car. This was my first year of purchasing car therefore my free service period and insurance both were alive. They have claimed higher amount from the insurance company. I don't think their service worth this much money.

dear sir,
i have purched a car (Wagon R LXI) on 27/09/2007. but sir my problem is that when my car go to washing in competent service station, gagipur, delhi and after that my car autolok remote is off. and i immediate contact to nippon autolock company and the company send immediate a service engg. mr vimal his no. is [protected]. mr. vimal told me autolock remote is wet. this is very surprised for me inside the car how can say wet. and changed my autolock remote and told me pl. pay Rs. 663/-. but sir my car is under warrenty. mr. vimal give me a slip without mentiond amout why? pl. solve my problem immediately

an early action will be appriciate.

manoj k.joshi
min.of defence
DRDO HQrs
New Delhi

Cont. No.23007777/23007601

Dear Sir,

This is to convey to you my Disatisfaction with your service. I have a Maruti Alto 2004 model HR26-W-1017 serviced by M/s Vipul Motors Gurgaon on Dated 13-Apr-09. Job No 0415.

After the service I faced major problem in my vehicle.
I found average of my car which gives 16 Km before service it comes to 12-13 Kmph after service, unwanted noise is coming from the engine, AC is not properly working, cleaning is not satisfatory, light allignment is not done.

After 3-4 days of service I reported these issues to service center also.


Then I visited the Vipul service station on 24- Apr-09 to address the above issue I got the response come another day then I make request to complete the work on the same day as i have to attend some marriage out of station. Then they response that this is way of service it is your wish to come here next time or not.

Which results i hired a taxi to attend the marriage.

I feel so bad to see such type service and pathetic response by Maruti service center.

So it request you to close all my complaints so that my trust will be same as before the service towards Maruti, as i have to buy my second car with in month.

Regards,
Atul Agarwal

To
The CEO
Maruti Motors
Gurgaon.
SUB:Regarding misbehaviour and financial cheating by batra auto fridabad[D code 5803].

1. Sir i want to state that i, gagan deep, k.p physio care & sports injuries clinic, bank road, muktsar had purchached swift LDI wide bill no. VSL08002900 dated[protected] [delivery date[protected]].

2. As per the comittement by the concerned sales executive mr. amit chohan we were duly cheated and mislead in terms of delivering us the swift LDI instead of swift VDI which we have booked vide cheque no. 00001 on the name of satwinderjeet singh.

3. Our funds were misused by mr amit chohan by his personal intrests and i am still short of apporx. 13000rs/- which according to him were used by him for his own personal intrest as under:-

A. As per statement advance booking money 50, 000/-
B. Draft sumitted to batra auto 5, 20, 262/-
C. Invoice of amount 4, 67, 990. it means the due balance to be given to me 1, 09, 395 rs/-
D. from the above left amount removing the extended warranty chaerges and insurance and temporary challan charges the amount comes to be a total of 87000 rs/-
E. i received balance amount vide cheque no. 489769 amount of 74, 788 rs/-
F. I fell short of Rs/- 13000 which were used by mr amit chohan for his personal financial intrest which was told to me by him on a telephonic conversation by him.
G. A case of fraud, cheating, mental, social and personal harrassment would by soon registered against batra auto in the Honourable punjab and hariyana high court chandigarh.

DATED:--24/04/2009


To
Mr. Pankaj Narula
C. G. M. Service,
Maruti Suzuki India .LTD
Gurgaon.
Sir,

I Sidharth Sharma S/o Yoginder Sharma R/o Khanna has purchased a new Maruti Swift (VDI) through Gulzar Motors Ludhiana On 1st March 2009. From first day onwards car has some problems given as...

 Dealer Code:-- 6204
 Model Swift (VDI)
 Color:--White
 Chassis no.:[protected]
 Engine no.:[protected]
 key no.:--- 6163
I can’t explain the problems because the car has not a single problem but have many problems. So please kindly change my car as soon as possible.

kindly explain what is my fault i have purchased ( swift vdi )through gulzar motors ludhiana is that my fault

Yours Sincerely.
Sidharth Sharma e mail:[protected]@rediffmail.com e mail:[protected]@yahoo.in Ph.:-+91 [protected]
+91 [protected]

I had purchased the maruti wagon R Duo vehicle in the month of Aug'08 from M/s Ammam Cars, Hosur in tamilnadu and the second servece was done in the month of Mar'09. At the time of second service service team was done the tyre suffelment by this the stepni tyre was fittend in the right rear side. After the second service when i was take vehicle for long drive on 16th Apr'09 the in the running right rear side stepni got punchured.

When we are openned with the help of of local punchur shop person i found a plastic object ( Mouth cap of tyre) and got shoked . As i was travelling with family and going at very slow speed i felt that i got ecaped from big accident.

After this incidenet i was unable to use the car and no confident on the quality.

Kind Attn. Mr. Pankaj Narula, CGM Service

I had sent my accidental car (Maruti Suzuki Estilo-engine no.3266655 chasis no.142745, reg. no. CG-04-FG-8001) to Sparsh Automobiles, Raipur, C. G. for repairing/serivicing on 12.03.2009. Estimate of Rs.60147.16 were given to me. One day I went the service station to receive my car. I found duplicate parts were fitted, Servicing also not done properly. All the settings also were not properly. I left my car there after getting no satisfaction reply.

I anticipate your kind cooperation and early reply at the earliest.

For Shree Madan Construction
Proprietor
Rakesh Saraogi
Mob. No.[protected]
Madan Mahal, Shankar Nagar Road,
Raipur, Chhatisgarh.

Hello Sir,
This is regarding a fraud happened to me and my father Jacob Joseph. My father is a NRI working in UAE. Last time when he came, we visited one of the dealers in Kottayam 'Popular Vehicles And Services LTD' True Value Division. We went there for enquiring about buying a good maruti vehicle preferably Maruti 800. The showroom executive giuded us. The executive name was 'Julee'. She explained very well about the vehicle which we liked. The vehicle registration was KL-3E 7527 Blue Maruti 800 5 Speed 2000/3 Model. She told the price was 1, 20, 528 (True Value) and she explained it as the vehicle was a true value category. And i was also happy with that price because the vehicle is a true value category. At the same time the market price for the vehicle is only 105000 Max. But since it is a true value value, i was not worried about the price because the future benefit which we will get will justify the price. But at the time of billing she entered the vehicle as a non true value vehicle. My father did not noticed that. And unfortunately he signed on it, and paid an amount of 4000 Rupees as advance(Bill Number- Temporary Receipt 4544 dated 22-09-08, in the name of 'Jacob Joseph').
When we noticed about the fraud we decided to cancel the purchase. We cancelled the purchase only because of the fraud. And we called the executive and ask for the money which we paid as advance, but she denied the proposal saying that there is no rule in repaying the amount. But after some time she and her manager agreed to pay half the amount. But they again withdraw that decision. We made a complaint to your true value manager but he also had no interest in dealing with our case. We have also sent one complaint mail to maruti. But the effect was same. Maruti people dooes not even tried to call us.
We want a serious action on this case. We are planning to move further because of the non-response of maruti. Non-response in the fraud case means promoting the fraud practises in the organisation, this is what we are experiencing from Maruti, India's one of the most trusted brand.
We hopefully looking forward to hear more from your side.
Thank You
Yours Faithfully
Jeev Joseph M
[protected]
S/O Jacob Joseph

Dear sir,
My maruti car no-800ac up21 x 0655 has insurance from Akansha Auto Mobile Moradabad and I had renewed it on 23 November 08, my policy no is 4852614 proposal no-5545859 and it has not been still verified .I have given so many reminders and it is regretting that I have-not got my renewal verification till date after five months and the center is not helping me out. so I have a very humble request to please do me favour n take some appropriate action against this, or suggest a legal way out

I will be highly obliged.
THANKS

Dr NAVEEN MISHRA
mobile ...[protected]

I Purchased Wagon R Duo (LPG Version) on 15th January 2009. From that day onwards it has some blasting sound while riding in gas especially in lower gears and slowdown . Even thoughI went several times to the service centre, THEY CAN'T rectify the problem, why this happen ? what its remedy any body can pls help me.

I purchased one VDI SWIFT from M/s. Pallavi Motors Pvt. Ltd., G.S. Road, Guwahati – 781 005 (Assam) vide Invoice No. VSL07001323 dt. 31.10.2007 with anti theft system (Immobiliser). I am enclosing herewith the scan copy of Invoice & Insurance.
But suddenly some days back some one want to theft my car breaking side glass of back window, but some how it was saved. While contacting to engineers of Pallavi’s Service Centre,...