Maruti Suzuki India Complaints & Reviews

Dear Sir,
I have sent the following complaint to M/s. Maruti Suzuki, (posted on 4th. May), but I am yet to receive a response from the company. It is highly regrettable on the part of the MARUTI Organisation.
Hope you will take up the matter with the concerned people. Since no e-mail address is available at their Web-Site, even in 'Contact us' section, I am forwarding this through your site. I will be highly thankful to you, if you may forward this to the concerned department of Maruti Suzuki.
Thanking you,
Aparna Kumar.



From, Pune -44,
Aparna Kumar, Dt. 3rd. May ‘09
House No. 11, Bhukripa Hsg. Soc.,
Sector –27, Pradhikaran, PCNTDA,
Nigdi, PUNE-411044.
Phone No. 27659179 Mob. [protected]

To
The General Manager -Sales
Maruti Suzuki India Limited
Plot No. 1, Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Phone Board no.46781000
Fax : 46150275 and 46150276

Sub.: Inconvenience due to Misdealings of your Dealer (Sai Service Station, Pune)

Sir,
Our family is a loyal customer of ‘Maruti’ since the last 15-years. My family bought a Maruti Van in 1994 and then, a Wagon-R in 2004. Both these vehicles served us pretty well and we are satisfied with their performances. Now, I am sorry, that some unfortunate circumstances, led me to take the following matter with you this time.

1. I have booked for an ‘A-Star’ vehicle on 4th. April, 2009 with Sai Service Station- Pune, after exchanging our Wagon-R. The initial ‘spot valuation’ for our Wagon-R (well maintained, 2004 Model-single user, 40000KM running) was given as Rs.1, 60, 000/- which was subsequently increased to 1, 70, 000/- and then finalized at 1, 75, 000/-.

2. There were no Special Offers for ‘A-Star’ at the time of the above deal and subsequent booking. But, the company (MARUTI SUZIKI) has announced an exchange bonus of Rs.12, 000/- as well as free accessories worth Rs.7, 500/- after a few days of the above deal.

3. However, during the delivery of my vehicle, the ‘Special Offers’ announced by the company was adjusted with in the pre-finalized offer of the Rs.1, 75, 000/- of my Wagon-R, arguing that the valuation of the vehicle was done high. (Pl. note, just 2-days after fixing the deal with Sai Service, we got an offer of Rs.1, 85, 0000 for the same vehicle from one of the external dealers, and we had to tell them as the deal is already fixed, nothing could be done).

4. Thus in effect, I was not given the benefit of the company offer, to my ‘A-Star’ vehicle. The manipulated adjustment of the ‘Special Offers’ announced by the company, within the pre-fixed amount is definitely a breach on the original agreement, modified suitably to the benefit of only the dealer and in a way it is cheating the customer.

5. During the process, though I opted for the ‘Maruti’ insurance cover to my new vehicle, even after waiting for 3-days, the same could not be materialized and hence finally I had to arrange for the insurance from another agent, from the open market. Because of this mess-up, the RTO Registration of my vehicle got delayed for more than 5-days, and finally got it only on 2nd. May evening, though the vehicle was delivered on 27th. April.

6. Further, without any pre-intimation, I have been billed for the dealer’s internal ‘Extended Warranty’ option, which is highly unjustified and improper.

7. I was not informed of the formality of pre-requirement of 36-Nos. of signed cheques, prior to the disbursement of my loan, though the financing was arranged by the dealer only. Hence, I had only 14-cheques ready with me when all other documents were ready, and this turned out as a nightmare as I had to proceed to New Delhi, the same day for a weeks official duty. This has caused a lot of tension and inconvenience through out my stay at Delhi, as I had no other way but to leave station, without solving it.

8. And ironically, the dealer has also tried to impound my new vehicle for the delay in getting the 36 Nos. of signed cheques, though the default has happened from their end, and not from my side. Had this happened, there would have been no option left for me, but to approach the consumer court or police, as both my vehicles (my old one as well as the new one) would have been under the custody of the dealer then, leaving my aged and unhealthy parents handicapped for any emergency(my father is a heart patient and my mother is suffering from acute arthritis).

One cannot expect such misdeeds from a professional and probably the oldest ‘Maruti’ dealer of Pune, such as SAI SERVICE.

Therefore, I request you to kindly take up the matter so that at least future customers should not get trapped in such deals. And I also request your attention to the matter by which I have been deprived of the benefits of the ‘Special Offers’ announced by the company, for which as a customer I am also eligible.

One appreciable good thing happened from the dealer’s side is, that they have delivered my vehicle at my residence, on the pre-scheduled auspicious day, i.e. on the 27th April (‘akshaya thritiya’ day, which is considered in our state of ‘Maharashtra’ as one of the most auspicious day), though I have not insisted for it as only 14 Nos. of my cheques were ready that time. However, till yesterday, the 2nd. May, the vehicle remained unusable, due to lack of RTO-Registration.

Finally, I would like to mention here, that I have gone to ‘SAI SERVICE’ and opted for the ‘Maruti A-Star’ vehicle this time only because of the suggestions given by our very old family friend, Mr.Dasgupta who is working there. Otherwise, I had decided and was certain to go for an ‘i-10’this time, though I had no ill feelings against ‘Maruti’.

Please, note with such course of events as above, anybody’s mind can turn to an irreversible ‘mental block’ towards the company, irrespective of how loyal he/she was towards Maruti. And no doubt, the sufferer can easily block at least a minimum of 10 prospective future customers.

Thanking you,
Yours Truly,

Aparna Kumar

customer id:I80207688
cash memo:BC09000289
job card no:JC09000487
Model:Maruthi Swift LDI
Company:HERCULES AUTOMOBILES INTERNATIONAL PRIVATE LIMITED
Place:Kearala, Trivandrum
Complaint:On 19, 4, 09.Our car had an accident, our cars front bumper, right hand headlight, mudguard, panel, front fender right.The work was atrocious, the painting was very poor.The fixing of the parts was not proper.We complainted again that day still its not rectified.We have paid Rs11, 160.Kindley help us to get the vehicle repaired properly.Take the neccesary actions as soon as possible.

Hello I, Gaurav Sahni bought the Car on 27th march 2009, its just 45 days gone to purchase car Swift Vxi model and i am facing problem in the a.c from last 30 days. I bought this car from DD Motors Mayapuri, New delhi. in the first service i told to the service manager that a.c is not working/cooling properly and some noise is coming in blower and the blower speed is very low then they repair, after 3-4 days i was facing same problem then i complaint to service manager that its not working again and then they repair and now i am facing this problem again after 10 days. I dont know what is happening in a.c and even DD motors, mayapuri service is very poor and they dont have experienced service engineers if they had, otherwise i was not facing the problem. I have request to you to replace my a.c because its not cooling properly and not working properly even with blower speed is very low because within a 45 days of purchasing a car i am facing this problem 3rd time. I have a request to you to replace a.c other wise i have to complaint to consumer court for not giving me the service properly and not changing the part also.

gaurav

Subject-Regarding my complaint for A-star mileage rally

Pl read mileage for first prize over 43 kms per litre as announced. Pl omit 41.36 kms written as typing error

To: [protected]@rediffmail.com
S marutisuzuki Complaints - SWIFT VDI
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marutisuzuki
Posted:[protected] by SIDHARATHSHARMA Send email

COPY TO :[protected]@ZEEBUISNESS.COM

COPY TO :[protected]@MONEYCONTROL.COM<TUTUDHAWAN>

COPY TO :CONSUMER COURT.IN

COPY TO :[protected]@AAJTAK.COM
SWIFT VDI
what is my fault? pls tell me, what about replacement of my swift vdi car, my fault is i have purchased a marutisuzuki product?


my humble request pls replace my unregistered brand new SWIFTVDI



DATED:--24/04/2009


To
Mr. Pankaj Narula
C. G. M. Service,
Maruti Suzuki India .LTD
Gurgaon.
Sir,

I Sidharth Sharma S/o Yoginder Sharma R/o Khanna has purchased a new Maruti Swift (VDI) through Gulzar Motors Ludhiana On 1st March 2009. From first day onwards car has some problems given as...

1. Fuel Pump Noise
2. Clutch plate & Pressure plates.
3. Full car noise (Door and back dickey)

After requesting to Gulzar motor for three times they have changed fuel pump and clutch plate but even though car have same problems. I request Gulzar motor again but they have not bothered at all.
I have not registered it and have not installed any accessories in it. I humbly request you to replace this car and give me a new one. At present I have Skoda Laura(car) and Ford Endeavour (SUV) cars but till yet I have not face any single problem. Please accept my request, Otherwise I have to go media or consumer court or some other source to solve my problems. For your convince details are given bellow.
Dealer Code:-- 6204
Model Swift (VDI)
Color:--White
Chassis no.:[protected]
Engine no.:[protected]
key no.:--- 6163
I cant explain the problems because the car has not a single problem but have many problems. So please kindly change my car as soon as possible.



Yours Sincerely.
Sidharth Sharma e mail:[protected]@rediffmail.com e mail:[protected]@yahoo.in Ph.:-+91 [protected]
+91 [protected]
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Maruti Suzuki India Limited - my humble request pls solve the solution &my replace brandnew swift vdi
Complaint by sidharthsharma on May 14, 2009, 12:55 pm in Cars Parts and Vehicles


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From: [protected]@icomplaints.in
To: [protected]@rediffmail.com
S marutisuzuki Complaints - SWIFT VDI
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marutisuzuki
Posted:[protected] by SIDHARATHSHARMA Send email


SWIFT VDI
my humble request pls solve the solution i am not threat you otherwise iam, going to consumercourt &arrange the press confrence in front of regd.office maruti udyog ltd sec-8 madhya marg chd.gulzar motors ltd.ludhiana &live telecast on aajtak, zeetv, ibn7, starnews, news24, ptcnews
if you are responsible



DATED:--24/04/2009


To
Mr. Pankaj Narula
C. G. M. Service,
Maruti Suzuki India .LTD
Gurgaon.
Sir,

I Sidharth Sharma S/o Yoginder Sharma R/o Khanna has purchased a new Maruti Swift (VDI) through Gulzar Motors Ludhiana On 1st March 2009. From first day onwards car has some problems given as...

1. Fuel Pump Noise
2. Clutch plate & Pressure plates.
3. Full car noise (Door and back dickey)

After requesting to Gulzar motor for three times they have changed fuel pump and clutch plate but even though car have same problems. I request Gulzar motor again but they have not bothered at all.
I have not registered it and have not installed any accessories in it. I humbly request you to replace this car and give me a new one. At present I have Skoda Laura(car) and Ford Endeavour (SUV) cars but till yet I have not face any single problem. Please accept my request, Otherwise I have to go media or consumer court or some other source to solve my problems. For your convince details are given bellow.
Dealer Code:-- 6204
Model Swift (VDI)
Color:--White
Chassis no.:[protected]
Engine no.:[protected]
key no.:--- 6163
I cant explain the problems because the car has not a single problem but have many problems. So please kindly change my car as soon as possible.



Yours Sincerely.
Sidharth Sharma e mail:[protected]@rediffmail.com e mail:[protected]@yahoo.in Ph.:-+91 [protected]
+91 [protected]
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marutisuzuki - SPARE PARTS NOT AVAILABLE
marutisuzuki - false commitment

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I have a MARUTI ALTO Lxi which was given 4 times at BATRA AUTO COMPANY ( faridabad) for some sensor problem as its RPM fluctuates abnormaly while driving with A/C switched ON. My car is under warranty and i have been told by many mechanics that it has some sensor problem. But MARUTI is not bothered to change this part under warranty as it is a manufacturing defect.

I am really amazed to see this kind of response and its truely not acceptable. Its been 4th time, my car is there in MARUTI service station / workshop.

MY CAR MARUTI SUZUKI ESTEEM VXI, REG. NO. UP80AW-2097 WAS MET WITH AN ACCIDENT AT GURGAON ON 13TH JAN, 2009 AND WAS TAKEN TO MARUTI AUTHORISED DEALER M/S PASCO AUTOMOBILES ( GURGAON) ON 15TH JAN, 2009 WHERE I HANDED OVER ALL THE NECESSARY DOCUMENTS REQUIRED FOR THE CLAIM. MY CAR WAS INSURED WITH NATIONAL INSURANCE CO. LTD. THROUGH MARUTI INSURANCE UNDER CASHLESS REPAIRS SCHEME VIDE POLICY NO. 3540726 DT. 12 FEB., 2008 FOR THE PERIOD 26 FEB, 2008 TO 25 FEB, 2009 ISSUED BY MARUTI AUTHORISED DEALER M/S MADHUSUDAN MOTORS PVT LTD, AGRA. MY CAR WAS READY AFTER NECESSARY REPAIRS VIDE THEIR JOB NO. 0172449 AND INVOICE/CAS MEMO NO. 123219 DT 30 JAN, 2009 FOR RS 20872/-. AT THE SAME TIME CONCERNED STAFF AT PASCO AUTOMOBILES, GURGAON INFORMED ME TO DEPOSIT THE FULL AMOUNT OF THE INVOICE/CASH MEMO AND MY CLAIM WILL BE SETTLED IN 15 DAYS AND SEPERATE CHEQUE IN MY NAME WILL BE ISSUED TO ME. WHEN I TOLD THEM THAT MY CAR IS UNDER CASHLESS REPAIRS SCHEME AS WELL AS COMPANY INSURANCE PAPERS ALSO SHOW THAT ALL THE ACCIDENTAL REPAIRS IRRESPECTIVE OF ANY NATURE IS COVERED UNDER THIS CASHLESS SCHEME BUT THEY DIDN`T LISTEN AND I HAD TO PAID FULL AMOUNT OF THE INVOICE OF RS 20872/-. TILL THEN I HAVE ENQUIRED THEM SEVERAL TIMES FOR THE CLAIM BUT NOT GIVEN ANY SATISFACTORY REPLY. I HAVE ALSO E MAILED THIS FACT TO MARUTI SUZUKI MANY TIMES BUT NO RESULT TILL DATE. AS MORE THAN THREE MONTHS HAVE PASSED MY CLAIM IS STILL PENDING, PL HELP ME AND DO THE APPROPRIATE ACTION IN THE MATTER IMMEDIATELY, I SHALL BE THANKFUL TO YOU. - SHANTANU GOYAL (MOB. NO. [protected], [protected]). R/O J-112, II ND FLOOR, SECTOR 51, MAYFIELD GARDENS, GURGAON

I have purchased ' SWIFT DZire ' just one month back. I noticed rough paint surface on both sides of car, bellow the doors a bottom line of car body i.e. from front wheel to rare wheel. The surface, it look like either there is air pockets under the paint layer or there are big lums of paint drops setteled on the surface. Could I know why this finish is such ? Is there any reasons behind it ? If so at what benifites, or its simply a quality negligence ? I would like to know that.

Hope your early attention to the matter and your reciprocation to satisfy my issue. Thanks.

Hi,

This is to bring to your notice that Swift Desire (Ldi) was purchased for which delivery was obtained from Modern Auto mobiles on May 06, 2009 .

The car was running locally for 7th and 8th of May, 2009. But on May 09, 2009 while we were going to Karnal after crossing Ambala Cant. we experienced a smell coming from
the AC vents in the car .

Since a tanker was in front of the car it was thought that the tanker moving in front might have been spilling some diesel which was resulting in the pungent smell.
But even after over taking the Tanker the smell continued and we thereafter we closed the blower + AC and immediately that the fuel tanker indicator in the dashboard was
also showing sudden fall.

Apprehending some problem the car was parked in the adjoining Petrol Pump Dhillon service station before Chaupal restaurant .And after stopping the car smoke was seen coming from the bonnet and after opening the bonnet it was seen that the smoke was all around in the Engine area and lot of diesel had flown which could be the line marked below the car on the road.

After talking to the service station people I was asked to call some mechanic whose number was displayed at the service station itself and Mr.Radhe Sham was contacted over mobile[protected] at 0935 AM of May 09, 2009 and he was asked to rush to the spot and he was informed that the ignition key the diesel was seen oozing out from the engine top that is the portion covered with some black plastic.

After about some 10 mins the mechanic came and after opening the above mentioned plastic cover, and it was noticed that the lock provided in the return nozzle had came out which had resulted into the fuel (diesel) discharge from this area .The entire portion beneath the plastic cover was seen dipped in diesel and it took lot of time to remove the diesel by inserting the cloth and then squeezing the cloth time and again.The later part of getting it dried by powering water showers and thereafter with air blower and running the vehicle for sometime before moving the vehicle .In this transaction I almost lost the half tank of diesel which was about 15-20 liters and more than one and half hour besides going through the trauma and shocking experience .

I had a great confidence in MARUTI having Japanese expertise and background and pioneer in motor vehicles, but the incident which has happened after only 2 days of delivery of the car when for the 1st time 5th gear of the car was used .I have seen lot of stickers having been pasted on different parts of the car of having 'tested', 'inspected' and 'ok' but it appears that this has been done on paper otherwise how could a new vehicle can give such a trouble and I had to postpone of movie to late in the night and as a result I had to come in the evening that is in day light .

As I have seen from this incident its quite clear that the manufacturing staff had done unpardonable act and have played mischief before giving clearance and I am really shocked and I am not sure how the confidence can be restored especially when I am out of town.Had the vehicle run for another few mins it could have caught fire and hence endangering lives of the passengers in the car .I expect a detailed soul searching from Maruti Udyog's and a remedial action be informed to me in writting or email .In case timely action is not taken to get the defect removed besides I owe an assurance from your company the vehicle will be free from such defects in future and for which you are free to inspect the vehicle through your technicians (experts) to find out why such an incident had happened at all in the first place .

I will be constrained to make a complaint with media as well as consumer forum in case remedial action and guarantee is not assured within reasonable time .

I will also like to know what are the company and sellers liablities in events like these.

Car details
Engine no :1215016
Tempno : CH 09 - 9605
Chasis no: 173677
Deleiver on: 05 May, 2009
Delivered by: 0702(Modern Automobiles)

For,
Munshi Lal Singh
Punjab
[protected]

i HAD BOUGHT A MARUTI SWIFT CAR NO- WB02W 8449 ON 24 TH NOVEMBER 2006. THE REGISTRATION NO . OF THE CAR IS WBO2 W8449 . I SAW THE RUSTING OF THE BODY OF THE CAR WITHIN 6 MONTHS OF THE DATE OF PURCHASE. AND MADE MY FIRST COMPLAIN OF THE RUSTING ON 25/5/2007 AT MOHAN MOTORS THEIR DEALERS. BUT HOWEVER NO ACTION WAS TAKEN. TILL DATE I HAVE MADE MANY COMPLAINTS BUT NO ACTION HAS BEEN TAKEN BY THE COMPANY. AND THEY SAY THAT THEY ARE NOT RESPONSIBLE...

Dear Sirs,
This is with regards to Swift Diesel ratteling issues.


We are group of 10 friends and are planning to do a bulk purchase of swift in next month. However are really put off the issues that you get right from the 1st km. And may be planning to get Getz if Maruti feels customers of India are of no importance but its high profits are, using its brand name for the same. We wonder how maruti wins J.D.Power Customer Satisfaction awards! Please look at the www.team-bhp.com/forums to see that almost every once is complaining the same and maruti is all loosing out to Hyundai who are bit pricy but give peace of mind and prove cheaper in long run. Check this link for all issue faced by diff. customers as well: http://www.consumercomplaints.in/complaints/42203/page/1

Have your engineers look at the forum below. About 90% of people in India are complaining about poor quality parts/ratteling issue as soon as it comes on road/high price etc.http://www.team-bhp.com/forum/test-drives-initial-ownership-reports/35441-sw...⇄

Swift is indeed a great car that is now in line of being throw out by Getz diesel due to low quality of parts used and parts ratteling issue right from the first day of purchase. Sir please help and get your engineers to work in this regard.

I hate to see India's best hatchback being beaten by a ugly looking korean model(getz D). Availibility is not an issue now but swifts build quality and horrible interiors are. Please revive it without increasing the price further and show the world that Maruti has power to provide world class products.


Sir to summerize: the complaints against the quality / pricing and market monopoly are brewing anger amongst indians to such a high level that one day media might bring the entire picture in front of public and we might see the pride of india into more trouble. We do not want Govt + Indian Consumer forums to file a legal action or similar against Maruti for the same and create more trouble of Maruti and its patrons the way it happened with GM and Ford in their nations some time back.

Please help and action asap in this regard.

Thank you,
Regards
Anand Bangalore

I had booked at Bimal Auto Agency, Indiranagar, Bangalore for a Maruti Suzuki 800 LPG A/C (Red) car on 26/Nov/2008 with an expected delivery date of 15/Dec/2008. Today is 5/May/2009 (more than 5 months!) and still do not have any confirmation when the delivery is.

The response from Bimal and Maruti are extremely poor even after several enquiries and waiting every time the initiative being from my side. Both Bimal and Maruthi seem to be not bothered about the issue.

I purchased a new ALTO Lxi from M/s Popular Vehicles and Services, Trivandrum on[protected].
On my first long trip when I switched on the AC, to my dismay, only hot air was coming, and my whole journey was a terrible experience . On my return trip the horn was also not working which made my suffering worse. On taking the vehicle to the Maruti showroom, they directed me to the Maruti service center where they examined the AC compressor and reported that gas was not in there. After detailed examination of the compressor, I was told that the compressor needs overhauling as one of its nuts is faulty and they have to send it to some other stations to get it overhauled. I was also told that they have not come across similar faults in a newly purchased vehicle. What I understand by these reports is that this is a manufacturing defect. In such scenario, I was sold a basic alto model with power steering at the price of Alto lxi. They have removed the compressor from the vehicle for overhauling and i am still without AC. Maruti should ensure that the customer care should not be confined only to the superficial AC showrooms and customer lounge with serving tea. If the dealer had ensured that all systems are working perfect before delivery, I would not have suffered this bitter experience, or is it a result of some malpractices often reported.

i am a customer from pondichery wanted to buy a swift vxi azura grey. i paid about 2 lakhs at vasanthi automobiles and then only came to know the firm is in crisis. After some frustrating experiences i got my money back in march and in the same day i booked my vehicle at ABT cuddalore. I also paid my premium amount of 2 lakhs and for the remaining amount i opted for icici bank loan which i was sanctioned with ease. its now may and i have not even seen my car.moreover i even started paying my emi to icici bank for an unpurchased car. Hope its the most wierd thing that u may hear.frankly speaking i dont believe in maruti anymore. U are all the same like the dealers who cheated us. even they are not responding to my phone calls.hope this piece of work yeild me good news or else it makes me arrive at decision that "Maruti suzuki is the best in India but only on papers and not even a bit in real".

Dear Sir/Madam

I am a user of Maruti Suzuki Auto Card for last 3 years and is being expired on November 2009.

In my Auto Card I have 5294 points means Rs. 5294.00. twenty days before i purchased leather steering cover from DD Motors, Dealer of Maruti in Dehradun and it was costing Rs.492.00. The payment was successfully done from my AutoCard. But last few days my auto card is not functioning and says "On Hold" or "Card Block" and due to this problem i am unable to reedem my points from my auto card.

I trid to contact toll free no. so many times but no response.

kindly help me.

regards,

Sanjay Agarwal
[protected]

sir.i have booked a swift dzire zdi on 29.03.2009 and they had given time of 3 months.after i booked my car they are saying that car will take 6-8 months bcoz maruti is now doing production of maruti swift dzire....

DEAR SIR,
THIS TO INFORM YOU THAT I MADE A BIGGEST MISTAKE ON BUYING YOUR BRAND CAR MARUTI SWIFT ON 24TH APRIL 09.I WAS HANDED OVER THE CAR BY THE SALES MAN MR EKBAL IN BEEKAY AUTO YOUR SHOWROOM AT CHANDA MORE ASANSOL.ON THE SAME DAY WITH OUT BLUE BOOK. BUT IT WAS MY BAD LUCK THAT I MEET WITH AN ACCIDENT ON 29TH APRIL NIGHT ON ROAD BY THE DIVIDER AND MY NEW CAR WAS BADLY HIT NEAR RIGHT SIDE BUMPER AREA AND THE WHEEL RIM WAS BADLY HIT WHICH WAS NOT IN THE CONDITION TO RUN SO I BOUGHT THE CAR ON SAME DAY NIGHT AT 2.30 AM NEAR THE SHOWROOM BY RECOVERY VAN FOR INSURANCE CLAIM. THEN I CAME TO THE SHOWROOM AT 10.30AM NEXT DAY IN THE SHOWROOM TO HANDOVER THEM FOR THE INSURANCE PROCESS.BUT I WAS TOLD BY THE SALES MAN MR EKBAL WHO SOLD ME THE CAR THAT THEY CANT KEEP MY CAR AS I DONT HAVE BLUE BOOK OF THE CAR ( REGISTRATION BOOK).SO THEY FORCED ME TO TOOK THE CAR BACK TO MY HOME.I WAS RELLY SHOCK TO SELL THE CAR THEY BEHAVE SO GOOD BUT WHEN I AM IN A PROBLEM THEN ARE KEEPING THEM SELF AWAY.THIS IS TO INFORM THAT I WAS HANDED OVER MY NEW CAR WITHOUT REGISTRATION DONE WHICH I GAVE TO THE SHOWROOM DONE.I ASLO REQUESTED THE GM OF THE SHOWROOM BUT HE ALSO SAID HE IS HELPLESS.I WAS SIMPLY ASK THEM IF MY INSURANCE PAPER IS COMPLETE AND I HAVE MY PURCHASES INVOICE WITH ME AND I BOUGHT THE CAR FROM THEIR SHOWROOM THEN WHY THEY ARE HELPLESS JUST TO KEEP THE ACCIDENT CAR IN THEIR CAMPUS TILL I GET MY BLUE BOOK OF THE CAR.
THEN CALL TO YOUR REGIONAL OFFICE IN KOLKATTA FOR HELP THAT WERE I WILL TAKE THE ACCIDENT CAR WITH ME AND ASK FOR HELP.THEY ASSURED ME THAT THEY WILL HELP ME AND BEEY KAY AUTO HAS TO TAKE MY CAR AT ANY HOW.THEY SAID THE WILL TALK TO THE GM AND ALLOW ME TO KEEP THAT CAR IN THEIR CAMPUS.THEN SOME HOW GM AGGREED TO KEEP BUT AGAIN I WAS SHOCKED WHEN HE ASKED ME TO GIVE THE PARKING CHARGE RS 250 PER DAY.TILL BLUE BOOK OF THE CAR COMES.WHAT IS THIS SIR PLEASE TELL ME TO KEEP THE MARUTI CAR IN ITS SHOW ROOM I HAVE TO PAY THE RENT. ITS REALLTY SHAME FULL. THEN I ASK YOU A QUESTION WHY I WAS HANDED OVER THE CAR WITHOUT REGISTRATION BOOK OF MY CAR?IF THIS PROBLEM HAS TO COME.THEN AGAIN I CALL BACK TO THE YOUR REGIONAL OFFICE IN KOLKATTA FOR HELP THAT WHY I AM BEING CHARGED RENT FOR KEEPING MARUTI CAR IN MARUTI SHOWROOM AND THE GM ALSO TOLD ME TO GIVE IN WRITTEN THAT I WILL TAKE THE CAR BACK AFTER RECEIVING THE BLUE BOOK AND PAY THE RENT PER DAY RS 250/-.THEN AGAIN RO ASSURED ME THAT I DONT HAVE TO GIVE THE CHARGE AND THE SHOW RROM PERSON WILL TAKE THE CAR AND KEEP IT WITHOUT ANY COST OF RENT.THEN FINALLY AT AROUND 5.30PM THEY TOOK MY CAR IN THEIR SHOW ROOM.THE WHOLE DAY OF MINE WAS WAISTED BY YOUR PERSON WORKING IN THE SHOW ROOM.REALLY IT WAS MY WORST EXPERENCE IN BUYING A MARUTI CAR.THE WHOLE DAY THEY EVEN DIDINT HAVE THE CURTSY TO ASK A GLASS OF WATER OR TEA.EVEN I HAD AN APPOINTMENT WITH MY DOCTOR I MISSED HAS I HAD TO TOOK MY BROTHER WHO GOT INJURED IN THE SAME ACCIDENT AS HIS HEAD HIT THE FRONT GLASS.AND HE GOT A CUT ON HIS FORE HEAD.

SIR YOU PLEASE TELL ME WHAT MISTAKE I MADE IN BUYING YOU BRAND CAR.WHY I WAS HANDED OVER THE CAR IF THE REGISTRATION WAS NOT COMPLETE BY THE SHOW ROOM PERSON?WHY THEY WERE CHARGING ME RS 250 PER DAY TO KEEP THE CAR IN THEIR CAMPUS?TO SELL A CAR THE SALES PERSON WILL RUN BACK TO US AND AFTER WE BUY THE CAR THEY WILL FORGET US.REALLY ITS A SHAMEFUL MATTER.

I HERE BY REQUEST YOU KINDLY TAKE SOME SERIOUS ACTION AGANIST THEM SO THAT THE TRUST OF YOUR BRAND WONT BE BROKEN BY SOME FEW PERSON WHO AS JUST TAKING YOUR BRAND GRANTED.

MY CAR DETAIL.
NAME - DALJIT KAUR,
INVOICE NO. - VSL09000069
ENGINE NO. D13A 1163881
CHASIS NO. MA3FKEBI1S00386026
CONTACT NO. [protected]
THANKING YOU,
DALJIT KAUR

Hi,

I'm not sure if my complaint would be processed from this site or not but i'm so frustated that i'm put my complaint.
I booked a Maruti Swift VXI (ABS) Silky Silver colour on 4th of April 2009 and paid Rs. 10000/- as booking amount at Competent Automobiles Moti Nagar Branch New Delhi. The finance manager of the company comitted that i'll receive the delievery of car on 20th of April 2009. However on 19th April 2009, i received a call from Branch Manager "Nishant Shori" telling me to buy a White Colour car.
I told him that i have booked a Silver colour car then why i should go for Silver. He told me in a very Rude Tone that otherwise i'll have to wait for two more weeks.
I agreed for that. Now when that two weeks Deadline is finishing on 2nd may 2009, they are still not having my car ready for delievery.
Now they are telling me that it will take another 7-10 days. When i contacted their CEO Mr. Kamal K. Kumar, he informed me that Maruti has problem in manufacturing Cars with ABS. This is quite unacceptable. A Comapny like Maruti can face problem in Manufacturing cars??????
My B'day falls on 10th May. I wanted to have the car before it so that i can present it to my Parents. After all this is going to be first car of my life and my emotion are attached to it.

Competent Automobiles are very rude in dealing and have kept my Rs.10000/- for over a month now. I want to have some stricted action against them as they do fake bookings just to retain customer and delay the delievery.

If anyone really looks into complaints posted on this site can contact me at [protected].

Thanks,
Derik R. Sharma

Dear sir,
I had purchase a new maruti swift VXI model(chassis no.-400587) from Stan Autos Pvt. Limited, G.T.Road, opp.Delhi Public School, Jalandhar, dtd.19.1.2009.Before 40-45 days the original papers of my car was stolen .Then i went to that showroom for duplicate papers .but their two salesmen Mr.Satish and Mr.Amarjit behaved with me so much rudely .their behaviour was so terrible.I visited that showroom many times .But they clearly refused to give duplicate papers. .they have no sense to talk with customers.
Now i think i had done very big mistake to puchase a car from your showroom.I request you please issue the duplicate papers as soon as possible otherwise i have to take another steps to get them.I am sending you F.I.R of my lost documents, please kind attention about this issue .because ur dealers service is not good & i m feel very bad for purchasing a car from your dealer. plz look into the matter and do the justice to me if possible .
Thank You,
varinder kamboj[protected]