Maruti Suzuki India Complaints & Reviews

one of the worst service agency is batra automobile faridabad in service

power window is not working properly of a 1000 km run vehicle and company is unable to resolve the issue

maruti suzuki/ wagon r — Misbehave and Harrasment by Employees

I gave my car(Wagon R) at Naraina Maruti sale & service station on[protected] six days have already gone but I have not received my car. When I call them there is a supervisor name( Mr. Narender) he is very arrogant, always speak rudely and misbehave with me.

Maruti Suzuki / Alto LXi — Unreasonable Charges

Dear Sir,
This is to inform you that G.L. AUTOMOBILE is an authorized maruti service station in Bahadurgarh, Haryana near Delhi. My Alto had trouble in its clutch plate & to rule the problem out i had the entire clutch plate kit changed after ruling out the problem the dealer charged a Rs.3200 only for clutch plate set. When we checked it with other maruti authorized agents they said the original charge is Rs.2000 on the higher side. We informed the Bahadurgarh dealer while billing immediately but he refused to listen us & charged us about Rs.1200 extra please take the matter in your kind consideration & make him pay for charging unreasonably from the public.
Thanking You
Yours Sincerely
Anurag Bhajanka

Sir,
We have booked MARUTI ALTO LXI SILVER SILKY colour at AKANSHA AUTOMOBILES RUDRAPUR with Rs.60, 000 in cash under the scheme(Insurance worth Rs.9000 + 3rd year EW Rs.1800 + MGA worth Rs.4200) under the sales executive Mr. Mohsin on[protected] and hence the car was booked and the receipt was received by us.
They promised us to deliever the car on[protected] but they didn't delievered us we made multiple calls but there was no positive response and then on[protected] they accepted the final payment additional with the booking scheme by saying that they would deliever the car on same day the DD no.222211 dated[protected] ALLAHABAD BANK KASHIPUR was accepted by them and the receipt was received by us and uptill now there is no response.
Kindly help us regarding the matter and make the delievery of the car as soon as possible under the scheme because they accepted the final amount with the scheme that was prevailing at the time time of booking. Your DEALER and your MARUTI COMPANY would be responsible for all the promblems that we are facing...

THE PRODUCT QUALITY OF MARUTI SUZUKI IS THE WORST I HAVE EVER SEEN.

I have bought a Wagon R VXI on 31/12/2007, which makes it almost 16months old as of today. I have found that the SUZUKI logo both on the front & rear side has started rusting. Also the stainless steel extended rod filtted on the front along side the LOGO is also rusted.

MARUTI SUZUKI LOGO RUSTED

I purchased Wagoner Duo from MY CAR - Pune - Wakad - Pune on 31st May 2008, CAR No. MH14 -BK 3206. ( My Conatact No. [protected]) I am facing problem since beginning - malfunctioning light is blowing in between. I raised this complaint to My Car lot of times & at a time of last two servicing also but they are not able to resolve this problem & they are saying we are not able to resolve this problem.I would be appreciated if you will help me in this matter.

I purchased Wagoner Duo from MY CAR - Pune - Wakad - Pune on 31st May 2008, CAR No. MH14 -BK 3206. ( My Conatact No. [protected]) I am facing problem since beginning - malfunctioning light is blowing in between. I raised this complaint to My Car lot of times & at a time of last two servicing also but they are not able to resolve this problem & they are saying we are not able to resolve this problem.I would be appreciated if you will help me in this matter.

Dear Sir/madam

I Naveen Kumar owner of the maruti 800 model reg no KA 05 M 987, i have problem with one of your serive centre at bangalore(BENAKA MOTORS, NEW THIPPANDRA),
I am not satisfied with serive given, recently i have repair the vehicle near bonet(boby thinkering job) but they not done it properly and overall they have broken my front glass for which they dont have any explaination, after that i have put another glass even that is getinng krack due to some thinkering.

i request you to give me solution

regards

Nveen kumar
cell [protected]
bangalore

From,
Mr.Shynavas m.k
MARUTHUKUNNEL (h)
KONGANDOOR P.O
KOTTAYAM.
Ph no: [protected]

Sir,

My father Mr. synavas m.k purchased one RITZ VDI KL-5 AH-7467 at Avg motors kottayam, Kerala on December 9th 2013. Settling full payment, after 200 meters driving this vehicle stop several times. We spoke with the sales executive mr.kishore he said one sensor is not working. We are not able get the vehicle till now. Please do needful. we are not satisfactory their customer service and delivery.

Regards,

Aswin Kumar Shynavas

Dear Maruti suzuki

My swift VDi meet with an accident two moth, i repaired my car at rohan motors greater noida.

After repairing, my car is not running in the control (the stering wheel is hard) some time it goes left or right automatically, rohan motors charged me a lot of money again (after paid first repaired amount).

But the stering wheel is same as it is as before. i told them regarding this but no one is listening there.

Kindly help me, my number is [protected]
car number - HR26AU-1789
purchased - 15th Oct 2008

not working power window and dicky

How to solve it

maruti india ltd. maruti swift — after sales service

sir, i had purchased maruti swift on 31st dec 07 from BRIGHT 4 WHEELS Lucknow (U.P.) but the distributor is not giving me the number of my vehichle after all the formalites have been handed over to him.

maruti suzuki /alto car — breach of promise by dealer/excess money taken for registration

complaint tracking no HT20080307_[protected], provided by
[protected]@maruti.co.in, not yet redressed.

complaint tracking no HT20080307_[protected] provided by [protected]@maruti.co.in on 08/03/08, not yet pursued

There could be some more undiclosed issues as the complainant seems to be more demanding than resolving.Swift Dzire is a good vehicle with natural waiting of more than 4-5 months but should not stretch to 8 months for petty reasons. Maruti is a system driven company with clear cut communication on tentative date of delivery on all models under allocation. Mr. Senthil Kumar V should sit in front, face to face, to understand and resolve the issue. No need to pull .
Regards
Kishor G

Mr. Kishore G.

I think you are from Maruti or Jaikrishnaa Autosales, I tolerated nearly 8 months 20 days. There is no undisclosed facts here. I have got records to show you.

It is very surprise after logging this site you are telling that "MARUTI IS SYSTEM DRIVEN COMPANY"
STRANGE DONT' JOKE IN THIS SITE. First you search how many complaints posted in this site. Dont defend them.

For his deficiency service now Sales Manager of Jaikrishnaa Autosales person tlephoned me offered Rs.2000 (Two thousand only) worth accessories as a compensation...!!

Mr. Kishore From 14.04.2008 till 29.12.2008, I have contacted them over telephone 43 times from mobile phone. Thrice visited personally.

If you want decisions against these type of dealers and Maruti company before Consumer redressal forum, I will provide you JUdgement copy. Let us know your requirement.

Senthil Kumar V

MARUTI SUZUKI - DZIRE — DELIVERING SCRATCHED NEW CAR

I HAVE PURCHASED A NEW DZIRE FROM DEWARS GARAGE KOLKATA (C - BEIGE : PETROL) AFTER MAKING FULL ADVANCE DOWNPAYMENT . TO MY HORROR ON INSPECTION I FIND THE CAR IN TOTALLY BAD CONDITION . THE CAR WAS FULL OF DIRT . THE TYRES WERE MUDDY . THE BODY HAD VARIOUS SCRATCH MARKS ON DOORS & BUMPERS( NAIL TYPE) . THE GLASSES ON REAR LIGHTS WERE SCRATCHED . THE OUTER BODY OF THE ENGINE INSIDE HAS RUSTED ALONGWITH SOME PIPES . THE INTERIOR WAS ALL DIRTY (SEATS & OTHER THINGS WERE NOT PLASTIC WRAPPED). WHEN I DENIED TO TAKE DELIVERY OF THIS 2ND HAD TYPE VEHICLE THEY INFORM ME THAT IT IS REGISTERED IN MY NAME & THEY WILL DEDUCT REGN. CHARGES.

I FEEL LIKE CHEATED & MY EXPERIENCE WITH THE SHOWROOM & ITS STAFF HAS BEEN VERY PAINFULL & APPALING . I HAVE LOST ALL CONFIDENCE IN MARUTI NOW.

I HOPE THEY REFUND MY FULL MONEY OR CHANGE THE CAR OTHERWISE I HAVE TO GO FOR COURTS & OTHER FORUMS FOR REDRESSAL.

YES, I also have bad expereince from them.i ever never had such bad experience before in my life.I booked for wagnor duo.so many problems in the car .no water wash, no maintenace for this new car.
I would not recommend jaikrishnnaa auto coimbatore for anybody.Csutomer service sales are harassing, their attitude are like forcing customers to buy their car.

Maruti Suzuki Cars — Very criitical car faults

Sir,

I bought Maruti VDzire on 10th Oct 2008. since the 1st day itself i am facing so many problems which i told to the dealer during the first 2 free services but they have did nothing about it. When the problems became life threatening i contacted maruti on 22/04/09. But i have been getting just emails from them with no action.Post my complaint to maruti i got a call from the dealer (Pasco in gurgaon) to check what complaints i have. They kept the car with them for 2 days but most of the problems still persist.I again complained Maruti regional office but nothing happened & they said they are reopening the case. Post that nothing has happened. The list of my problems are endless with the 1st being life threatening & i have been saved from accidents 5 times just by God's grace. The problems are :
1.) While driving the car just shutss off & i loose all controls. The car just stops in the middle of the road. This happens everyday & i just drive in constant fear. This is very dangerous as there is no control on the car inlcuding break as everything is controlled electronically.
2.) Nagging sound from Dashboard
3.) Very hard Gears
4.) While changing gears there is a very loud noise
5.) The boot lid makes a big noise while closing
6.) When we use vipers the water come on the driver's side window.

Would request you to kindly look into the matter & take corrective actions.

Regard's

Rohit Sawhney

It is unacceptable reception i had received with JAIKRISHNAA maruti dealer in coimbatore on 26th Sep 09. Myself, wife and my kid visited the showroom to enquire and exchange my wagon-R with Swift or Swift Dzire or SX7. No one shown their interest to explain models and no one attended our self even the show room manager. Finally we got fedup exchanged our at ABT with really very good reception and their team is very keen to the customers satisfaction.

It's shame to Maruti having this type of Dealer in coimbatore

This is not only my experience with JAIKRISHNAA, the same day there are 3 customers faced the same experience with JAIKRISHNAA and turned to ABT

It is a fact that the staff and sales manager of the show room shows no respect to the customers, instead they indulge to cheat them by giving false promises regarding allotment of cars at the time of booking.
I too received a similar type of bitter experience with them.When I approached them to just enquire about 800 Duo, they told me that I should pay some thousands immediately towards booking a particular colour (i-e)BLUE BLAZE, (which was available then)otherwise I could not get the same.So, I handed over my used 800 car in exchange and paid Rs.45000/= immediately on[protected]. Actually, I wished to go for 800 Duo considering the fuel charge which lesser than petrol car.
Now, they have given the particular colour car to their "dear ones" and now the manager asking me to take another colour or go for Petrol model or I should wait for another 20 days.
Is it not a mere cheating by giving False Promise to run their business ?
Who will pay me the interest for the amount I paid to them for all these waiting period?
More over I have to pay for taxi a huge amount in the absence of my car.
I seek a suitable compensation from concerned authorities for the loss and inconvenience caused by them.
Yours,
V.Isaac Robert.

Month back I sent legal notice to refund excess paid amount.
For that notice he I have received reply from Ji krishnaa autosales
advocate.

I am surprised by his reply it says that, he is not liable and also that reply is just like threatening style. It seems that Administration staff dont have adequate knowledge, careless, all lagy fellows of Coimbatore are recruited here. In their reply he says my cheque was dishonoured due to insufficient funds, and I have issued cheque of kotak mahindra likewise he went on for 4 pages. My cheque was presented through clearing and it was paid also. Even they have not choosen right advocate to defend themselves. This advocate dont know how to scrutinise documents. I am going to file case before consumer forum and also decided to file defamation against this dealer.

Swift dzire silver colour,petrol version — unable to get car even after 3 months

I am working as a Professor at gujarat cancer and research institute,Ahmedabad.

I booked one swift desire model ,pertol version,silver colour car on 19 th Sept .2009.My dealer is Kataria automobiles ,Dariapur Ahmedabad.I made full payment by taking loan of 3 lack Rs. from Bank of patiala as suggested by the daeler.
He promised to provide car at the last week of December 2009, which i accepted.
Now I am yet to get car.I visited many times to showroom but person dealing is not sure when car will be made available to me.I am not at all happy with the attitude of the person.
I request you to provide booked car as early as possible.
I was not in a mood to make a complaint against anybody but circumstances has forced me to make this complaint.
Kindly do the needful in this case as early as possible.
Thanking you
Dr.Neema
Block D 503,Akshardham towers,shahibaug,
Near police stadium
Ahmedabad 380004
Ph.No.[protected] [R]
[protected] [O]
[protected] [M]

I've booked swift zxi at jaikr auto cbe, they asked me to pay an advance of 50000, I did & they promised to to deliver car within 1month but 5 months gone still they tell some exuses & postpone the delivery I've lost hope & interest on my new swift.

I have similar experience with maruti ritz vxi that was purchased on 12th feb 2010 from M/S Madhusudan motors, agra.. Within 2 weeks of purchase it had three breakdowns and these were to short circuiting. The battery got discharged due to drainage of this current. The company do not has trained electric engineers who can correctly localize the fault. We have apprehension that it can catch fire any time due to short circuiting.

Maruti Suzuki/ Ritz Lxi — Dealer Negligence...

I bought an vehicle from Modren Automobiles (Ambala) on 2 nd march but still not received the documents of the car. They charged me for 3rd year warrenty but not proivde and receipt or booklet for the same.
i am Surprised that in todays time that type of dealers are still available in the market. typically Govt. office.
Sales Manager also have no commitment of words. they offer something and at the time of delivery refuse to give complimentey accessories,

still 16th march not got the documents of the car.
Zero Customer Value for them and after sales service is pathetic.

Surender kumar
[protected]

@Daya Ram, Contact [protected]@gmail.com to get ur problem fixed

Sir
I Purchaged an alto l x i car from your dealer Ms Amit deep Moters Allahabad Uttar Pradesh (code 2901) on 28.10.2010 (.chassis no. is 1741344 and engine no. is 4504505 ) I deposited Rs 299674.00 through Cheque as asked by him but in invoice no.71604 issued by him it is mention clearly that actual cost of car with all taxes and accessories is 277507.75 and also said that my excess deposit balance Rs 22166.25 will be returned soon with in ten days but not till date .
I send a letter to Amit deep Moters with request to return my balance Rs 22166.25 as per invoice on 8.11.2010 and also to Mr Pankaj Naroola Exicutive officer (service ) to direct to Amit deep Moters for the same but no action is taken by both .
i request you to take an appropriate action for refunding my balance.
thanking you .
Rakesh Chandra T31 T B Colony Teliar Ganj Allahabad Uttar Pradesh

yaar eh na maruti wale sazuki de sir te chala marde ne je himmat hai taan ikale gaddi bana k dikhaun...fiat da engine pa k gadian chalai jande ne

jai krishna auto private limited — poor customer service

I feel very bad about Jaikrishna Auto Pvt Ltd, I brought a new Bajaj Discover150 from Jaikrishna by last December. I gave my bike for free service by January(1st), April(2nd), June(3rd) complained that my horn is not functioning properly in three free services. But they didnt serviced it Properly. When I inquired about this I was informed to bring it later for tuning the horn, but I said that this problem is in battery only.
Still they dint give any response. I was very much frustrated regarding this issue. And I am going to write this complaint to Main Bajaj.



+ very very poor service they charge for undone business service very worst in coimbatore really wasted two days time for simple wiring problem

New Swift Booking and No Delivery Promise
I have booked a swift petrol Vxi, under my mothers name, she is working in state bank of Mysore, Coimbatore. Myself working with Robert Bosch.
I had booked the car on 25th Dec, 2011, under the assurance that I'll get delivery in the first week of January. But later the sales rep informed me that he will give me a 2012 swift instead of the old for the same price but on or before 12th Janaury 2012.

I am now not getting any committed dates for the delivery of the car, whereas I had put a clause that I need the car before 12th of this month. He too assured the same, stating that he will deliver the car before 12th January.

I had choices of competitor companies (VW, Hyundai, Fiat) as well as other Suzuki dealers(ABT), but I chose your dealership due to the good values your concern has.

But now I'm terribly disappointed with this kind of response I'm getting.I have to undergo terrible torment and mental tension due to this.

I working in the automotive field know all kind of supply chain and logistics issues, but would appreciate if your people are honest with me.

I would appreciate if you would reply to this email and ask your concerned person to call. Please understand this, I am your customer and you are liable to serve me. I am not expecting an favor from you, instead I am expecting good service for the money I am paying you/

Hope the concerned would reply to this email.

Kind regards,

Alagurajan karunakaran

Engineering Applications - Monitoring and On Board Diagnostics.
Robert Bosch India
Bangalore

An jaykrishna maruthi salse man came to my home and asked my old car for exchange, the nxt day i went to the showroom and the said me about thr RITZ (vdi). I was impressed by that car's interior and i ask suggestion frm my relatives they said RITZ IS THE BEST so till that i don't hav a plan to buy a car. And I booked ritz silver gray and i'm gonna get delivery of that car next wednesday!! I FEEL HAPPY even their service is good

I took a WAGON R, before delivery of vehicle I Opted for bumper to bumper Zero Depreciation Insurance Policy to sales representative, and they confirmed to me nearly more than 10 times that the Insurance policy as like my request, after one year on renewal of current policy I came to know that the policy I got was a w wrong one and they are not ready to accept their fault by cheating me by giving a wrong out put from the dealers side, so everyone take care on taking new cars from Jaikrishna Autosales Pvt Ltd, they are very good cheaters, on insurance policies, and Jaikrishna service is bit poor sometimes also...
and currently the company persons didn't like to admit their fault, and =not ready to give compensation for the cheating they done during delivery of vehicle...
and the dealer provided a number plate and told that its as like the rules of RTO, and later After six months I got a fine Due to non-RTO Specification of number plates...
too shame on Jaikrishna Autosales Pvt Ltd...

Worst service- Jai krishnaa auto sales, Peelamedu.

Never listen to customer complaint's, always targeted in inflating the bill rather providing the service.

No words to curse these gays, as hard earned money has been eaten like this...

This is the worst service centre in coimbatore.
I own a shift dezire TN 37 CF 9958, my vehicle got accident before two months and they quated 170, 000. they said apart from insurance i have to pay 20, 000 in approx and finally they make me to pay 42, 000.
Even the work are very poor, some of the parts they haven't painted just fitted the stock (EX. inner bonnet, engine guard...).
Fittings are worst, dikki door light sensors are not working.
I told my vehicle drifted for 200 to 300 mts while getting accident so my rims may be damaged ' but they haven't checked. now i am filling air for my two tyres for every 2 days.
There is a big comedy in that, i haven't fount a stump guard in my vehicle after repaired. i asked with the service manager, he replied that the stump guard will be fitted only in new vehicles. even my vehicle is 2013 model and in stock guards are available.
I[censored] WANT TO HAVE ORIGINALITY PLS DON'T GO TO JAI KRISHNA SERVICE CENTRE (THUDIYALUR)

service not satisfactory

Dear Sir The service work in not carried out satisfactory at Motor world Jamshedpur, even cleaning work in not done properly in paid service also. Regards Surender Kumar [protected]

status about my car maruti ertiga limited anniversary edition

Order Number : SOB14005473 ID :[protected] Color : Pearl Blue

Dear Sirs,
I am working in TATA Coffee Ltd, we have booked a DZIRE LXI + car on 20.08.2016 at M/s.Jaikrishnanaa Auto sales, Coimbatore, and the full payment was made by TATA coffee Ltd against the proforma invoice and purchase order on 24.08.16, Due to the negligence of the staff involved in the sales made a wrong address in the invoice .As the car is buying the company name and the same is clearly mentioned in purchase order the invoice also shuld be raised in the name of company .The mistake was noticed by me and I informed them for getting amended invoice by changing the address .The personals assured me that the address will be corrected and issue the new Invoice with in two days.But when ever after repeated requests the issue is still in pending .It is very disappointing from a Maruti dealer .Kindly note that I have bought two cars from ABT, Pollachi and I was 100% satisfied about their cooperation .I have tried the number [protected] so many times but no body is attending the call .Kindly do a root cause analysis and regularize the issues at the earliest.
Anilkumar
Tata Coffee Ltd,
Pachaimallai Tea Estate
Valparai.[protected]
anil.[protected]@gmail.com

suzuki swift dl — automatic off

my maruti suzuki swift diesel car is getting switched off its own during gear shift so often causing immense danger during overtaking

Maruti Suzuki A Star Vxi — Missing accessories

I purchased Maruti Suzuki A Star Vxi on[protected] at RNS motors Bijapur (Karnataka), but the vehicle was not deliverd with cigerrate lighter accessory, when contacted the dealer over phone, answering irresponsibly asking me to contact the concerned sales person. If the way of delivering of new vehicle is like this, what can i expect from the present dealer in future.
Requesing U to look in to the matter
Thanking U

maruti suzuki showroom — selling of local spares in maruti showroom

Good show by Rukmani Motors (An authorised dealer of maruti suzuki)
I got surprised when I went to purchse of a security system of maruti MGA, they show me an alternation product of another company by hiking price of 1000/- on mrp.


Guys
Be careful on these activities


Regards
Birupakhya Mishra
[protected]
indore

Sir, Madam,
I am a College Lecturer. I brought the above car from ABT Maruthi Show room at Guindy, Chennai during March2005, till today the km run is just above 8000(Eight Thousand). Me and my husband use it. My vehicle had problem o[censored]n-Smooth braking problem, ratling inside dash, etc for which we had sent it ti ABT, Guindy during 1st week of March-2009 for which I paid Rs 9, 500/-( Nine Thousand Five Hundred Only), the problem was not rectified, again I spoke to Shri Srinivasan, GM, ABT, Guindy and again it was picked for for service in a couple of days. The problem was not attended to and it persists. Today I again spoke to GM, ABT, Guindy and they arrange to take it once again. hene I request to kindlt advice concerned officials of ABT, Guindy to take care of the problems. We are very disappointed and sad that inspite of spending around Rs 10, 0000/- ( Ten Thousand)towards it, the problems very not rectified, which reflects very bad on the entire Maruthi Services. We hope that you will definately take care of our vehicle brought with our hard earned money. thanks.

Pl inform Suzuki Access 124 price in Ratnagiri and in Kolhapur duly bifurcated i.e. ex show room, VAT, Insurance, RTO and Totoal.

Regards,
Sam

price difference
I want to buy Access 125cc.I got the on road price tag from a local dealer in my city is 58, 000Rs. however on the official website of suzukimotorcycle.co.in it is shown only 54, 827Rs. My i know the reason for it?

engine valve complaint

i have buy a suzuki access 125 last 4 months .

I booked swift car on 5/1/2009 & on the same date dealer informed that car was not in stoke but delivered you on 7th Jan.09.I apply for loan through dealer. On 7th i get a car without documents only with delvery challan. dealer asked your paper will be released as soon as loan amount recived by co.I saw on the door mirror of the vechicle printed "08". i asked to dealer about model you are giving is 2008 but he asked don't worry we will give you paper on current date. So i write on the dupplicate copy of the deliver Challan" i booked my swift vxi car on 5/1/2009 and delevered on 7/1/2009 but the model offer was 2008 dec. so i am accepting documents under protest" & take the photocopy of the same with reciept of Manager . after when my registration paper complteted i saw a model dec. 2008. Sale letter was issued on 8/1/2009
Please guide for the procedure

Same complaint. I had purchased extended warranty from Competent Delhi but no other service centre had this info updated in their system. Maruti is actually cheating by selling EWC.

Respected Sir/ Mam,


I am Mobeen Malik booked a Car with Maruti Suzuki Authorized Dealer M/s.Marketing Times Automobile Pvt.Ltd. Delhi 110048 (Maruti Swift VDI) on dated 20.4.2011 still I have not getting my Car when ever I call them they said they are not getting car from maruti I called them almost 100 time & physically visit there 3-4 times but I am not getting any proper response & feedback from there side,


Is this way treat there client its means maruti Dealers is now doesn’t have value for there clients what ever is there they should give proper response, after 5 month they sending one letter please find the attachment


If I ready to pay of Rs, 35, 000/- extra amount so I am getting Car same day so it’s means who have excess money they will get there car same or who have dream to buy Car for his family they have to wait over 6month.


I am the Costumer of maruti since long time almost 21years when I bought Maruti Omni in (1990) I never expect this kind of rude behavior from your dealer









Thanks & regard

Mobeen Malik

I too m in the similar boat

Maruti Ritz

Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)

Re: Maruti Ritz

Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)

I have bought a Maruti Ritz car from was delivered the car with Registration no MH-02-BM-3138 vide thir bill no 9787 dtd 20th date 2009 on 23rd Aug 2009 Engine No.1257332 and Chassis No.117412 at their Show room at Borivli East Mumbai.
The car delivered to me had some problem with its Break system or may be some other related systems as was giving prominent sound of some Metal parts rubbing - when breaks are applied.


I had informed about the same to the sales team of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.

I took the car to the showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound.

I had informed about the same to the sales Person Mr Prasad & Ms. Chitra Kale the Chief Customer Care Dept Mob no [protected] of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.
I took the car to their showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound. On my not being satisfied with the explanation I along with the car was taken to the Works shop to have the same revivified by the expert & one Mr Damodar Mob No [protected] who confirmed that the Car has some problems & took the car for doing the needful.

I got the car back next day on 28th Aug 2009 evening with the information that the problem was minor and due to some dust & rain water the sound was coming which they have cleaned & its ok now. I took the trial & found some sound still there which was explained to me that is normal one from the boosters. Accepting their explanation and assuming that tits not a major problem I took the car home but to my surprise the same sound again resurfaced which I informed them


On last Saturday 5th of this month I have taken up the matter with their Works manager Mr Ankush who took the trail with me in the car & was convinced that the problem persist. He promised to look into the same & have it resolved to my satisfaction. I left the car then & there at around 2 PM with them & was delivered the car back on the same day at 8 pm. I was very happy to find the problem solved which I conveyed to all the concerned but my happiness was short lived as the same sound again surfaced. On my again informing about the same this time the response from them was shocking to me the explanation given to me was that they had tried few other new Ritz vehicles & all of them had this sound.
They now say will refer the matter to Maruti & they will deploy the right Engineers to solve the problem if at all. I feel this is straight a Question mark on your tall claims of Best Car & Best Service.

Further the car also had few scratched all over the body & when pointed was taken to the Workshop to to the needful that’s why could be delivered to me only in the evening at around 5 PM as against the appointed time of before 12 AM
From all that stated above it transpires that the car was not pre-checked and or a defective one delivered to me as New Road-Worthy one.

Your early +Ve response will be appreciated failing which will be forced to proceed in the matter as suitably advised by my Advisers

Regards
CA Vijay Saraf
Vice President - Private Client Group,
Emkay Global Financial Services Ltd Ltd
E-mail ID: vijay.[protected]@emkayshare.com
Yahoo Messenger ID: [protected]@yahoo.com
Tel: +[protected]
Mobile: [protected]


New explanations ON 21ST Sept

The engine knocking sound is normal as its high initially & would disappear when done arnd 2000 km as was evident in the demo car I DROVE TODAY ON 21ST Sept at spectra Borivli which neither had Break sounds nor the excessive engine knocking

The explanation given to justify their claim that the unusual Break sound is Operational sound is lil extra in this particular my car bcoz each car has different tolerance levels – means yr products r non standard quality

I was also informed that out of the ten new PDI done Ritz cars they tried for this sound the found 6 of them having the similar sound – so 60% of them r faulty to the extent


False tall claims:
Maruti claims best in class
'Maruti Suzuki customers most satisfied'

I feel cheated and wrongly influenced with the tall claims of best customer satisfaction & services of maruti ...

@Dr. Hemant Kumar Maruti follows the ideology of serving the customers better and in a fair way . Your problem is passed on to Maruti team. Need details on your issue.. do drop a mail to [protected]@gmail.com...