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[Resolved]  Maruti Suzuki — Stupid Service Centres

I own a Maruti Alto for the past two years. I shopped around for the third year insurance, I was amazed on the level of difference in amout by different dealers. Still I went ahead with the costliest of the lot, one of the service centre near my house M/s. Insuh Maruti Service Centre. he promised me Rs. 5114 as a premium for Rs. 202000 as car value. The day i called the insurance agent for collecting the cheque, he quoted me Rs. 5300. I negotiated so he came down to Rs. 5200. I paid him the cheque, the next he sent me the insurance paper, then I noticed that the car value he had taken was only Rs. 191000. i could have done nothing except calling him again for correcting it. then he said it is irreversible, to compensate he would give me 4 service coupons worth Rs.800. each of them bears 50% discount on service charge (400). He also said i could present 2 coupons and avail 100% discount. I thought fair enough as i get my car serviced two times a year.

Today, after a week, I sent my car for servicing, they say they only will accept 50% coupon. I say that their employee had promised me 100%, now they disown him saying his words cannot be counted. I had a argument with the manager Mr.Yadav ([protected])with no result and the owner Bindra ([protected]) is not picking up the phone.

Well, the point here is not the money, because they are anyhow charging around Rs.1500 for complete service except the labour charges which is. Rs.400. I am pissed off because of their false promised and misleading committments while selling their insurance. I feel more troubled because I lost my half day fighting with them which in turn affected my business. and ofcourse my call charges worth more than Rs.100.

In Total, stupid senseless services. This reflects on the effectiveness of Maruti service. Insuh is Maruti's Authorised (to trouble) Service Center.
Complaint marked as Resolved 2020-08-14 00:06:31
Complaint comments  10 CommentsShare0Tweet0

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I was quite amazed with the kind of service Maruti service stations are offering. I got my car repaired from HEMKUNT SERVICE STATION, Lodhi Road for the same problem and still these guys are unable to give me the solution to the problem. More over they misbehaved with me. There was a problem with Maruti 800 brakes and I called them up to get the vehicle from my home. There was a bottle of Brake Oil and Engine Oil which I gave it to the person who came to pick up the vehicle. They not only used the oil but also charged me hefty amount for that.

There has been a tendency as these are unable to rectify and check the problem. Moreover the manager Mr. BudhRaj and his fellow associates misbehaved with me.

I would like you to get noticed on the kind of service these so called authorized service stations are providing to the World No. 4 car maker Maruti. Your company may be at No.4 but service is pathetic and disgusting
I HAVE NO WORDS BECAUSE THERE IS NOT A SINGLE COMPLAINT. SO PLS CONTACT ME OTHER WISE I HAVE GO TO COURT. KOMAL NARANG JABALPUR MP .CELL-O[protected], [protected], [protected].OFF[protected], 3226022.
Dear Sir, Dated:- 24th November, 2008

This is my fifth email to you and your department for the delivery of the car having registration no. DL2CN9286. It is requested to you to kindly deliver my car back as everybody in your department is misguiding and making money by specifying every time new problem in the car, even the surveyor also claims that why APRA (Gurgaon, sector 14) people donot let him know the whole problem at a time. Surveyor claims of visiting again and again for the same car and every time for the new problem.

This seems that your staff is totally untrained as they are not able to catch the problem even in three attempts.

This is my request to you kindly deliver my car back to me.

Thanks,

Suresh Chand
[protected].
My name is Ashok Madan and I had given my maruti swift for my 2nd service. They gave my car with the rim imbalanced and my tyre was messed up. The bill they gave me was also not right as they gave me someone else's bill. I still have not recieved my bill yet. When i went to service cenrte again they made me sit for 4 hours in extreme hot weather and still they did not fix the rim. On top of that they call me after 2 days and ask me whether I am satisfied. I will never ever go to a maruti service station. There is no system and it is equal to govt ofiice as no one listens to you.

Ashok Madan
[protected]
i totaly dis agree wid maruti cm atuos ropar (pb)
i have warranty and also extende warranty but my car excel not repaired by maruti in warranty the warranty is total money taking programmes for maruti. they cant do anything in warranty. cm atuos ropar (punjab ) also not do work in warranty they make money and money is everything for marutiiii
i totaly dis agree wid maruti cm atuos ropar (pb)
i have warranty and also extende warranty but my car excel not repaired by maruti in warranty the warranty is total money taking programmes for maruti. they cant do anything in warranty. cm atuos ropar (punjab ) also not do work in warranty they make money and money is everything for marutiiii
Poor Service from Maruti Dealer

I have given my vehicle on Date[protected] of My car Maruti Alto LX for 4th service at Moter Craft, MS 2 & MS 3, Opp. BEL, Site 4, Sahiababad Ind Area, Sahiadad, Ph. No.[protected] .

I was facing various problems while I submit my car to them.

I told them specifically to check my vehicle to inspect and troubleshoot the issues, but the some of the below problems are not resolved after service. I paid around Rs.2500/- towards the Spares and Service charges for my car but it is not worth paying it. I am totally fed up and frustrated with Moter Craft Service Center ( Service is Pick & Drope ), and in short I will Never Recommend Moter Craft for Service .


DATE of Service: 02/April /2009

VEHICLE NO: UP 78 BL7277

S. No. Action Items Tracker Status

1 Front Side Left Wheel While Braking Noice Come, ( After 3 time visit then this problem solve ) Now Resolved.

2 Front Side Right Door Making Noice While Driving, Problem Solved .

3 Staring Wheel Making Some Kind Of Noice While Roating, Still having problems, Not Resolved

4 Replace Engine Oil and Oil Filter Resolved.

5 Alignment Of Wheel, Still having problems, Not Resolved

6. While Changing Car Gare it is making some kind of sound, still pending ( and now they are argue with me that at that time this problem is not their )



Today Is 29th June & I Have Got One call from Your Executive of Gurgao ( Dated Near By[protected] he was asking about the Service feed back, i reply all detail Telephonic then he reply that you get call from maruti customer care about your Complain, but till now i have not receive any call from Maruti CC.


Please can you advise me a Maruti dealer in Ghaziabad who really cares about the customer and provides a diligence service to the customers and fixes the problems?

My Third Service is Done By Pandit Auto mobiles, sahibabad ( Mr. Pankaj ) It was very Good .


Thanks & Regards
Rahul Mittal
[protected]
E-3038 Gaur Green City,
Indirapuram,
Ghaziabad -201014
This is to inform that MY Wagon R - 2nd Service done by apra auto india pvt ltd Sec-14, But i am facing lost of problem right now.can you help me out on this matter
Mb -[protected]
i am totally disagree with maruti..i sugest to all that never purchase maruti product /car.i am having complian in my zen estilo. 5 times i have told in maruti serice station but they never heard... and always make a huge bill.an i have honda cvic, santro ; i20and i am totally agree with them .. but maruti i totally fedup with them..so plz contact me [protected].nw also i[censored] will not heard my problem or contact me than i will go to consumer court ..

Two tires damaged

Having Problem with tires. 2 tires damaged while driving my car. i have complain several times with local service center. no response from your team.

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