Maruti Suzuki India Complaints & Reviews

I booked maruti swiftdzire vxi at Vipul motors pvt.ltd, Faridabad on 31/03/2008 vide customer id no.[protected] dt.31/03/08. At the time of booking i was assured that delivery will be given to me within Navratras (about 15-20 days). But delivery was not given to me wihtin that period and I was told by the dealer that the maruti co. is not supplying dzire cars to him and he is not in position to give me the delivery. On the other hand the swift dzire was being sold by dealers in Faridabad and Delhi in BLACKMARKETING (PREMIUM) of Rs.15000/- to Rs. 20000/-. I brought this act of the dealers in the knowledge of the company vide my email dated 15/04/08, 16/04/08, 17/04/08, 18/04/08, 26/04/08, 30/04/08 and so many telephonic complaints on ANYTIME MARUTI no.[protected] and Regional office number given by anytime maruti.I have requested several times to the company as well as to the dealer for early delivery of the car but they always gave the same excuse that the production is low and they are not getting the delivery from the company.At the time of booking I was told by the dealer that the price of SWIFT DZIRE VXI is Rs.499182/-.It is matter of great surprise that on 18/05/08, the dealer informed me on telephone that car booked by me is ready at the showroom BUT he company has enhanced the rates and I HAD TO PAY Rs.517548/- instead of Rs.499182/-( Excess of Rs.18366/-)You just see that I was not willing and have not paid premium (blackmoney) of Rs.15000/-to- Rs.20000/- to the dealers but the company has taken Rs.18366/- Excess Money by holding the delivery for One month and twenty days and giving it to me just after enhancing the rates. This was the cheating by the company that first hold the delivery of car and delivered the car to me immediately after enhancement of rates. I am sorry to state that I have to wait for about two months and have paid Rs.18366/- excess Now company have taken premium of Rs.18366 /- from me instead of dealers which were taking Rs.15000/- to Rs.20000/- for out of turn delivery. I will definitely point out here that at the time of delivery the behaviour of the dealer was very rude and dry bacause I have already given complaint for blackmarketing of local dealers. But now I clearly understand that company and dealers are of the same category and their only moto is to earn money either this way or that way. The maruti suzuki had not bothered about the LOYAL AND OLD CUSTOMERS OF FIFTEEN YEARS WHO HAS ALWAYS USED CARS OF MARUTI ONLY MARUTI AND WAS A HAPPY AND VERY SATISFIED CUSTOMER.But now SORRY THINKING OF MOVING TO COURT TO GET JUSTICE.
Rajeev Kumar Rakheja Mob.[protected]

i have booked swift desire with vipul moters faridabad on 4th of April 2008 i was told that i will get the delivery max in six weeks i have still not received any delivery uptill now and they are not giving any fix dates. my booking no is 08006236 in the name of Sunayana Automotive Components(p)ltd.

I have booked a Swift DZire Vxi with Millenium Mobility, Pune, on 19th Apr 08, but still haven't got the delivery. Even dealer is not sure when it will be delivered. This is a very funny situation.

Dear Sir/Madam
I had mailed earlier but so far no one has come from the respective department to acknowledge my mail. In continuation with the earlier mail let me remind you that I had purchased a Cherry Red Maruti Swift ZXI from Varun Motors Ring Road Vijayawada on 28/02/2008. I have no complaints against the car as such. But my experience with Varun Motors is not so good. Right from the day one I had problems. They are as follows:
1. During the delivery the rear seats were not adjusted properly as the clips were broken. I had repurchased them and got them fitted.
2. During the delivery the paint on inner left silver beading was lost which I got painted twice as the job was not done properly first time.
3. The bonnet was dented because of my fault I got it repainted but later the bonnet was changed due to good will from Mr.Silar, Works Manager. (A complaint regarding this was lodged earlier).
4. The left quarter panel and left door were dented due to my fault and I got them repainted. Even after repainting there were pin holes. As a good will Mr.Silar, Works Manager got the work done again. But the work was done partially. Some pinholes are still present and some parts of the quarter panel are orange and some are red. I am fed up with this kind of service (A complaint regarding this was lodged earlier).
5. During the servicing or paint work some clear or paint fell on my car’s right front side. The clear was cleaned but when observed carefully there are plenty of scratches on the area and the some parts of the clear is still present. Thus it is obvious that the work was not done properly.
6. The right back door was dented and I asked the workshop to get the dent removed. But they just repainted and did not remove the dent.
I am totally fed up. One mistake is okay but repeated mistakes cannot be pardoned. But it looks like that only. You guys take it easy and so do the dealers. Ultimately it is the customers who get conned. Let me remind you that if you don’t have time for the customers then someone else will. Remember if there is no customer then there will be no company and no dealer. Varun Motors, Ring Road, Vijayawada is such a massive show room. It has all the facilities but they don’t have a simple facility to remove a dent without removing paint. The dent on my bonnet was so minor that it could have been easily removed by a non-destructive method (I saw the demo at Honda Show Room Vijayawada). But unfortunately Varun Maruti people removed the dent of my bonnet in a very destructive method and finally they could not restore the original beauty of my bonnet. Due to some grave mistakes a new bonnet was repainted and fixed. The paint of the new bonnet does not match the body and also there are plenty of pinholes on the bonnet. Gosh! I feel like kicking myself for buying this car and that too from Varun Motors, Vijayawada. I feel like choosing the choicest of expletives but unfortunately this is not possible. As a desperate measure I am requesting you for couple of things. First of all kindly make arrangements for a bonnet that has no errors and secondly I need an apology from Maruti Udyog and Varun Motors and that too in words. If these demands are not met then I will proceed to the court of law.
Dr.Gautam

would like to start by informing you that the kind of services/products being offered by Maruti Suzuki India Limited & its authorized service dealers are not what the consumer today is expecting and unfortunately this is the second time that I have been a victim of this experience with MSIL products.



I have bought a new Esteem LXi model from ROHAN MOTORS, Sector-1, Noida in the month of January 2008 with registration no: UP 16 R 8216, Chassis No: MA3EMD81SOO490390 and since the time I had taken the car out of the showroom, it has been giving me pains and lot of problems. Within one month (approx) from the invoice date, the car started giving me starting problems and I had to push the car for long distances to approach for help. When contacted the ROHAN MOTORS service station in Noida, I was told that I might have left the head lights on in the night and that is why the battery had got discharged. The next day again I faced a similar situation and when again I contacted the same service station, after a lot of argument & complaints they were able to figure out that there was a problem with the car battery as two or three of the battery cells have died and then replaced the battery. Please refer to the dealer claim form enclosed with this letter dated January 30, 2008.



At the time of the second free service, I had complained of the mileage & about the problem I was facing with the central locking. The car was giving me a mileage of only 10-11 kmpl within city and 11.5 kmpl on highways & at times the central locking did not work and I had to manually open the car with the key and then the central locking would start working. At the time of the delivery when asked if the problems told have been inspected and solved, they said that they have sorted out the problem and now I will not face any such problems. But till date both the problems have not been solved and I am still getting a mileage of 11 kmpl and even the central locking facility fails to function at times.



On May 31, 2008 while visiting one of my relatives with my wife at 10 pm in the night, I got a shock seeing the temperature needle almost touching the “H” mark. When I pulled over and opened the bonut of the car, I realized that the radiator fan was not working and I again had to push the car for a minimum of 2 kms and ask for help. I also registered a complaint for the same at the 24-Hour Maruti On Road Service and a Service Engineer (Mobile: +91-[protected]) also visited me yesterday June 01, 2008 at 5:40 pm (as asked for) and he told me that I need to take the car to the workshop as there is a fault with the fan run time and he has done a temporary setup by connecting the fan directly. Today i.e. June 2, 2008 while on my way to office the Air Conditioner stopped working and also I faced problem of “Missing”. The entire journey to my office I had to drive without the AC and face the problem of “Missing” as if there was some dust in the fuel pipe or fuel injector as there were a lot of jerks experienced.



Frankly speaking I am totally disgusted and very unsatisfied with the overall experience I’ve had so far with the MSIL and its products. One thing is for sure that I would never ever suggest anybody to go for Maruti products and would also give them reasons for the same sharing my experiences so far. MSIL can either start working immediately on my complaints or sit over it and try to hide it from the industry and consumers like the way ROHAN MOTORS did. Probably losing one customer would not affect Maruti at all but then one (irate and very dissatisfied) customer is definitely what Maruti Suzuki India Limited has lost forever.

HI,
SIR WE HAVE PROBLEM OF MARUTI BRANCH IN AHEMDABAD AND COMPLAIN ALSO SO PLEASE CAN U CALLON YAIS NUMBER[protected] OK
THANKS
REGARDS,
SATNAM SINGH DUGAL

I have booked a Swift Dezire VDI Model ( Booking no. 5477 ) with Berkely Motors Indl Area Chandigarh.
I went to them on friday 23/05/2008 for cancellation of the booking and refund of the money . Mr Amit an employee of the dealer called me on saturday 24/05/2008 to take the payment. I went on 24/05/2008 and he called me on 25/05/2008 to take the payment. He did not give the payment on 25/05/2008 . I inquired on 26/05/2008 and Mr. Kapoor told me that their Boss is away to Turkey and you can receive the payment after he arrive from there.

Why they are harassing the customer when there are rules that booking amount will be returned immedicately after the cancellation of the booking is made. I have already made a complaint to the Maruti Udyog ( complaint no 654446 ).

Sales executive from EVM Vytilla had committed a price before booking a Swift car after consulting with their manager. Since it was difficult for him to come to my location, he informed the price details through phone. This price has been verified atleast 10-12 times with him through phone. But on next day when I went for booking, he was not there and another executive told that it won't be possible to deliver the car in that price. On contacting the first executive, he told that Manager had changed his promise and hence could not give the car in the committed price. It was totally disappointing to get such a pathetic customer interaction from a Maruti dealer. But the problem didn't end there. After some time, they have informed they will deliver with a small discount in accessories(less than 0.5%) and hence we came back to EVM Vytilla, from a different location. In the middle of booking procedure, they again changed their promise regarding the colour of car and delivery date. From the begining itself, we informed the colour to them. But they told that they could give only Silky Silver color and didn't allow us to opt the colour. It seems that they were trying to give us a car which was cancelled by someone else. Both executives informed us that their manager (Jishil) has changed the promise and they could not do anything. Executives also didn't allow us to spoke to Manager. Could not understand if this is the way Maruti wants its dealers to interact with customers.

Hi there,

I had booked my Maruti Dzire on 31st of March 2008... At the time of booking dealer - Sepctra Motors, borivali confirmed delivery within 30 days... Till date I have not got any confirm dates on the delivery...

Recently, I had got to know Maruti increased prices of Dzire by Rs. 18, 000/- and this is to stop the Introductory Prices plus the Steel Price Hike...

My question is, will I have to bear this expenses... and if so why so... If the prices were introdcutory offer then it should have been extended to all those customer's who has booked during initial period after the launch...

This is unfair from Maruti... First of all they take orders and then don't deliver to customer on time and to add to this Maruti is asking to pay... Infact, it should be Maruti who should be paying for the Booking Amount been used for more than 2 Months without Interest...

Can someone guide me on this...

Best Re,

Sameer
[protected]

Myself Nilesh Bhojak, owner of Maruti 800AC model-Dec-2006 (Registration no. PB 10BY 6545 Under name of Mr. Bhal Chander Bhojak of Sham Nagar, Ludhiana). My car's side doors painted just 6 months before and after one month before paint of one door starts pilling off. And i got repainted the same . Now paint for second door starts pilling off. Last time in April, 08, when I serviced my car . It was not good at all. I complaint to them and they assures me to rectify the same and provide me sustitute car for the meantime. after that no hearing. My car was serviced from Swani Motors Ltd, G.T. ROAD, LUDHIANA. I am keeping all the bills for the same. Even colors for the painted doors are not matching, when we are complaining they are excusing that it is because of sun shadow. I am just fedup with all these nonsense and excuses. Kindly do the needful.

Regards
NILESH K. BHOJAK
MOB : [protected]

MARUTI TRUE VALUE-FORTPOINT THANE
GM : Mr. Sandesh Dughad
CEO Mr. Rakesh
MD : Mr. Sandeep Bafna

I purchased a vehicle from Maruti True value Fortpoint Thane in 3rd week of March 2008. At the time of purchase Maruti True Value agreed for a number of pending works to be completed. I made the payment through DD. After receipt of payment they promised to deliver vehicle on same day. I waited there for 4 hours but I got the answer take the deliver as it is and somebody will pick the vehicle from my house and do the needful. I agreed. After 3 days I once again requested but no response. I tried to contact GM of company, CEO of Company and MD of company. Unfortunately nobody was available. The Sect Mr. Sachin Pai said that Mr. Sandeep Bafna is a big man and he will revert back in the evening.Then through maruti true value head office I took the delivery after 7 days. Thanks to Maruti True value HO

The story does not end here, I was promised that necessary papers are already processed and I will get papers by 3rd week of April08. In last week of April 08 I once again reminded the Thane Maruti True value regarding documents for the vehicle. They promised next week. In next week they said another 7 days. Italked to their CEO. He said that he will revert in 15 minutes. But somebody else called and informed that it is not there mistake and they will give papers in another 7 days.

I keep on trying. Today ie[protected] I once again personally visited their office but I got one more committment from the CEO after I refused to talk to other people.

I request Maruti to appoint more responsible people in handling cutomer.

Few observations worth noting

1) After sales is over and DD is received the cutomer becomes unwanted.
2) GM (the person who sold the vehicle) is on leave for 3+3weeks after sale.
3) No responsibile person available to talk in the office.
4) Autocratic approach.
5)Staff changed with in 1 month thus you have to tell your story again and again.
6) No feedback system on customer compliance.
7) Even Maruti True Value HO has not bothered o check after a month or so whether customer is satisfied after gone through such a trauma.

I request the authorities to take this up with maruti Company and resolve the situation.

Vikas Chandran Jain
Mobile No [protected]

DEAR SIR, BEFORE PUTTING THIS COMPLAINT I WOULD LIKE TO WARN YOU THAT I WANT A CLEAR SOLUTION OUT OF IT OTHERWISE THINGS WILL TURN SERIOUSLY.I HAD PURCHASED WAGON R LXI DUO ROYAL GOLD MH-12-ET-3862 FROM MILINIUM MOBILITY WORTH 4 LAKHS.ON 7TH MAY 2008.BEFORE PURCHASING THIS VEHICLE IT WAS CLEARLY TOLD TO THE SALES PERSON WHO INTEREACTED WITH US TO OFFER A TEST DRIVE FOR THE SAME CLASS OF VEHICLE.IT WAS TOLD BY HIME THAT THE VEHICLE WAS AVAILABLE AND ON HIS WORDS WE BOOKED TICKET FROM MUMBAI TO PUNE ON 4TH MAY 2008.ON REACHING AT MILLINIUM MOBILITY THINGS TURNED DRASTICALLY BAD AND WORST.THE SALES EXECUTIVE TOLD US THAT THERE IS NO WAGON R LXI DUO(DEMO CAR) AVAILABLE FOR TEST DRIVE.PLS MAKE A NOTE THAT THESE THING ALL OCCURED BEFORE REGISTERING OF THE VEHICLE AND ALSO FULL PAYMENT IS MADE.THE SAME COLOUR WAS AVAILABLE IN THE SHOWROOM, HENCE I REQUESTED THE SALES EXECUTIVE TO OFFER A TEST DRIVE OF ROYAL GOLD COLOUR WHICH HE STRICTLY REFUSED.IN MUMBAI AND OTHER CITIES THERE IS WAGON R LXI DUO GIVEN AS A TEST DRIVE FOR CUSTOMERS WHO INTEND TO BOOK THEN WHY THESE PEOPLE CANNOT OFFER ME A TEST DRIVE FOR THE SAME.IT WAS ALSO TOLD BY THE SALES PERSON THAT SOME GIFTS WILL BE GIVEN TO ME ON PURCHASING OF NEW WAGON R LXI DUO.WHICH WAS NOT FULFILLED AT THE TIME OF NEW VEHICLE DELIVERY.I ALSO TOLD HIM TO SHOW ME THE UNDER CHASSIS OF THE VEHICLE WHICH THE DEALER INSISTED BY TELLING ME THE REASON OF NON VAILABILITY OF 2 POST LIFT AT THE SHOW ROOM.I IMMEDIATELY TOLD HIM TO TAKE IT TO WORKSHOP AS I AS A CUSTOMER WANTED TO SEE IT.BUT THE DEALER CLEARLY INSISTED.ALL THESE DISCUSSIONS ARE RECORDED WHICH IF NOT TAKEN CARE OF WILL MAKE THE DEALER AND COMPANY IN TROUBLE.ALSO I HARD HIM SAYING THAT GAADI LIYA CHAAR LAAKH KA TO KYA EHESAAN KIYA KYA?WHICH IS WORST FROM DEALER POINT OF VIEW.I WANT TO HAVE ANSWERS TO EVERY QUESTION?I WOULG RATHER REQUEST THE DEALER OR COMPANY TO OFFER ME A GOOD GIFT PROMISE GIVEN BY YOUR DEALER IMMEDIATELYOR ELSE I WILL FORWARD ALL DETAILS TO CONSUMER COURT IN PUNE.U CAN CALL ME ON [protected] OR 26172688 OR [protected]

Maruti Udyog
Dear Sir.
I Bought Maruti swift LDI wide invoice no VSL 07002903 dt 03/05/2008 from D D MOTORS wazirpur Delhi.
Sir, since I bought the vehicle i am facing problems with it, which is reported to D D MOTORS in 1 service, but was not irradicated due to negligence.
I met an accident on 3/5/2008 which caused casual damages to outer body of the car & i got it repaired from D D MOTORs wide job card no JC 08028590, but after taking delivery from workshop i experienced some defects in the car caused by D D motors ( Under body nuts loose, radiator kit loose, L R door damaged, woobling) for same visited to D D motors again on 12/05/2005.and got the job card no JC 08029153 and took the delivery on 13/05/2008.

Again after paying for bill to D D motors, i faced same problem in the car for which i revisited and complained to Mr ashok sharma D D motors.and was promised delivery by 4 PM 14/05/2005, but after several calls i got stupid lies from advisor K.V . Sagar . Till 15/05/2008 i dint get the delivery of the car. Sir we bought the car to drive not to visit D D MOTORS
Sir i need complete explanation on the matter.


Early reply will be appriciated
Sushant Gupta.
E-12 Model town Delhi
91 [protected].

I had given my Esteem VX model for general servicing & oil change on Tuesday, 29th April 2008 to Kulkarni Motors (Authorized Maruti Service Centre) In Viman Nagar, Pune. I gave my car to them in an immaculate condition. I received my car from them on 2nd May 2008 & was shocked to see the worst condition of my so pampered & loved car.

1. The front bumper of car was in almost 2 pieces.
2. The left indicator was punched inside the body of the car.
3. Bonnet’s alignment was towards the left side.
4. Bonnet got more than 7 to 8 dents on it.
5. Bonnet was almost half inch above the headlights.
6. The paint of the bumper was cracked.


When I questioned them about the condition of the car, no one took the responsibility & no one answered me that why it happened & how it happened. The owner of the service centre Mr.Kulkarni was present around so I called him to inspect the vehicle. He inspected the vehicle & completely agreed that something has happened to it & said he is not sure that how it happened & who was responsible. He asked me to come to the service centre the next day. I visited the service centre next day & Mr.Kulkarni stated that the mechanic (Ghansham) agreed that he was responsible for some kind of accident / mishap of the vehicle. The mechanic said that he was trying to take the test drive of the vehicle but the bleeding of break was not done so he banged the vehicle in some other vehicle. I was asked to give them the car so that they can repair it. I gave my car to them for the repairs on Monday, 5th May 2008 & was told that they will give me a call when the repairs are done. I was called by them the very next day i.e.; on Tuesday, 6th may 2008, the car was still in a bad condition.


1. The dents on bonnet were visible.
2. The paint of the bumper had more cracks on it.
3. The indicator was still punched inside the body.

I asked the workshop supervisor Raj about the condition of the car. He stated, “We don’t want to spend money on it so we just tried to clear the dents on it by doing minor denting job”. I requested him to please get the repairs done properly so that I get some satisfaction of the job done, after a conversation of more than an hour the supervisor agreed to do the job & asked me to take the delivery of the car from them on Saturday, 10th May 2008. I went to the workshop on 10th evening to take the delivery but still the work was not done & I was asked to come again on Monday, 12th May 2008. I visited the workshop on Tuesday, 13th May at 10’ O Clock in the morning to take the delivery of the car, car was not repaired properly, the paint job done is bad & the car has different shades of color now. They again banged the car from behind during these days (from 5th May to 13th May), the boot of car got a major dent on it on right hand side ( the place where the sticker of Esteem VX is placed), I told them about the new accident but they did not agree to it & replied very rudely, “ Free mei gaadi itni paint kar di hai ab aur kya kare aapke liye” (We have done this much of work for free for you now we cant do any more.)

I am very disappointed with the misbehavior done with me. The present condition of the car due to the accidents is very bad.

1. The paint work is very poor.
2. Paint has different shades.
3. The left wheel of car is making bad noises when turning the steering to right hand side.
4. The silencer of car is making sounds like an auto rickshaw’s silencer.
5. The part inside the bumper is in a wrong shape due to the first accident by Ghansham.
6. The boot of car has a major dent on the right hand side.
7. The bonnet of the car is still not aligned & is more towards the left side of the vehicle.

For two weeks I had been hiring car to travel to my office by spending Rs.1300 per day. I visited the workshop for more than 5 times & spent a lot of money for that. I had mental stress due to all these incidents. The people use to complement my car by saying, “we have never seen such a well maintained Esteem” & now they ask me about the worst condition of my car which has spoiled my social image.

We have been using Maruti cars from March of 1985 till date & I was planning to buy a Maruti Suzuki Swift Dzire VDI in next month but now due to this entire episode I am totally dissatisfied with the service of Maruti & plan to cancel the purchase of any Maruti vehicle in future. My colleague already took quotation for WagonR Duo but now he also plans to buy a Santro in spite of buying a WagonR. I will make sure that no one in my friend circle, family or my colleagues buys a Maruti product.

I request Maruti to contact me & do something about the car or else I will be forced to tell the complete incident to my lawyer who can communicate with the dealer & Maruti Udyog legally & get everything solved. I am a customer & I am aware about all my rights. I along with my lawyer will also plan to give details about this complete story to media so that the customers of Maruti Suzuki can be aware about my dissatisfaction from the bad service by Maruti & also be aware about the misbehavior done with me by Maruti service centre employees.

I have the old pictures of my car which I can present to my lawyer along with new pictures. I have the invoice of the services done & also have the records of the phone calls made to the service centre & to Mr.Kulkarni.

Regards,
Nitin Sachdev
Flat.203, Bldg. A1,
Rakshak Nagar Gold,
Kharadi,
Pune-411014.
Maharashtra, India.
Mob. [protected] & [protected]
nitin.v.[protected]@gmail.com

To get your dezire before delivery time just visit http://cosmotechband.blogspot.com/ and
find the way to reach maruti to catalyize the process of delivery of Maruti Swift Dzire

Dear sir,

Sir, I am wants help by you and advice further action againest Cheated by M/s. Sonebhadra Automobile sub dealer of M/s.AGR Automobile Pvt Ltd, Mahmoor Gang Varanasi.
I R.N.Mishra had booked for purchase a Maruti Alto (STD) on 20th Nov. 2007 from M/s Sonebhadra Automobile, sub dealer of Authorised Maruti dealer M/s.AGR Automobile Pvt Ltd, Mahmoorgang Varanasi.

M/s Sonebhadra Automobile sales person Mr Amit KUmar cheated me a above Car during purchase time committed to me I have provided Diwali offer ( Free Rs. 13000/-, + Rs. 4000/- Hindalco Emp. Corporate Discount and all basic accessories like CD player, Leather sheat cover, Taflon coating etc). in written.
The dealing sales person of M/s Sonebhadra Automobile Mr. Amit Kumar Yadav along with other sales persons Mr. Pandey has had promised us to give us the all dues duering delivery and on their assurance, we had booked the said car on 20th Nov.2007. The car was delivered to us on 8th Dec.2007 at 8.30 pm, I had paid Rs 235000/- ( After deducted discount offer Rs. 13000/- + Rs. 4000/-) with registration fee immediately 08/12/07.
Time an again till the time of after delivery of vehicle I had numerous time contacted M/s.Sonebhadra & M/s. AGR regarding for our dues and registration paper but more effort I have got Ra gistration paper 09/03/08 and I was not getting any other benefit commit ed by dealer till date.
I am so many time inform to AGR regarding my problem and I also went to M/s. AGR and meet his Representative Mr. C.S. Sing discussed with same.

Mr. Singh said to me, this is not my fault but M/s. Sonebhadra is sub deaelr of AGR and share all benefit with AGR, So equally responsible for same because they are business with both.

I am also inform so many time to M/s. Marutisuzuki " Contact Us' but till date they had not responded. I have save the reply in our mail for record.

I am humbly request to you kindly help me and look in the matter seriously and take appropriate action for solve my problem and oblige me.

Yours,


R.N. Mishra
Qtr. No. I - 39, Hindalco Colony
P.O.- Renukoot - 231217,
Dist.- Sonebhadra(UP)
M.No.- [protected]

To,

M.D. Satya Sheel khoshala
Reg office, Suzuki Motorcycle PVT Ltd.
100 southern plaza, 389 masjid moth, south extension 11,
new delhi - 110049

Dear Sir,

We have applied for a Suzuki Access 125 scooter through the Alleppy Suzuki Showroom with address as Alleppy Suzuki, Parvoor, Vadakal P.O. Alleppy - 688003, Kerala, India. We have registered this vehicle with an intial registration charge of 1000/-Rs with reciept No: 246 dated 22nd Dec 2007. We have also done a payment of 40000Rs with reciept No. 261 dated 21st Jan 2007. Its been more than 5 months as if now, the showroom is not responding and is not giving us the vehicle. They don't even pick up our calls and they when asked before was constantly reminded as out of stock.

Please do the needful soon. I am not happy with kind of serivce provided. I will escalate this to any level, if not replied, after paying the amount for the vehicle, which is completely ridiculous.

Thank you
John Varghese

have been trying to book a Maruti Swift Dezire VXI from the last few days, and had a annoying experience with the Dealers & Maruti Call centre employees. . Firstly, the car shouldn't have been launched if the production units were not capable of meeting the demand of the market. Secondly, there should have been some transparency for the customers to know whats going on.

I have spoken to Rohan Motors, Bagga Link, Allianz & Vipul Motors who have educated* me on different ways Maruti is taking to earn more money from the customer. Dealers are suggesting to pay 20/30 K as premium to get the early delivery of cars. Now, this is not acceptable.

Now this is not a good story for company having sold 764842 units in 07/08 for Rs.178603 million with Net profit of RS. 17308 million. Maruti is planning to invest another Rs. 90 billion till 2010, but with this planing & your CSAT scores going down, need to do a lot of effort.

Extremely Dissatisfied Customer...

ON 5th MAY 2008 I HAVE GIVEN MY MARUTI ZEN CAR AP10K 7374 FOR SERVICE AND PROBLEMS RELATING TO AIR CONDITIONER, STARTING PROBLEM AND BATTERY AT THE DEALER M/S MITHRA AGENCIES WORKSHOP AT RTC CROSS ROAD HYDERABAD. ON 6TH MAY I RECIEVED A 3 TO 4 CALLS FROM THE WORKSHOP THAT MY CAR IS READY FOR DELIVERY. WHEN I WENT TO THE DEALERS WORKSHOP TO PICK UP MY VEHICLE I WAS GIVEN A BILL OF AROUND RS 3700 TOWARDS SERVICE AND SPARES CHARGES. ON SEEING THE VEHICLE I HAD THE SHOCK OF MY LIFE. THE CAR WAS NOT EVEN CLEANED OR WASHED. ONE OF THE PIPES RELATING TO THE AC WAS REPLACED AND NO OTHER WORK WAS DONE.

ON MY ARGUEMENT AND VERBUAL DUALS AT THE WORKSHOP THEY HAVE JUST CLEANED AND WASHED THE VEHICLE, SAYING THAT OWING TO HEAVY RUSH THEY WERE NOT ABLE TO CLEAN THE VEHICLE BUT ASSURED ME THAT OTHER WORKS HAVE BEEN CARRIED OUT. THE FACT IS NITHER THE BATTERY PROBLEM NOR THE STARTING PROBLEM WAS RECTIFIED. EVEN TODAY I FACE THE SAME PROBLEM.

I HAD WRITTEN MY COMPLAINT IN THE COMPLAINT REGISTER AND SENT AN E-MAIL TO THE COMPANY BUT NO ONE HAS RESPONDED.

A VERY SHABBY AND POOR STATE OF AFFAIRS AT THE DEALERS WORKSHOP AT MARUTI WHICH BOASTS OF THE NO 1 IN CUSTOMER SATISFACTION.

Dear Mr. Nakanishi,

Greetings.

This mail is from a loyal maruti customer of over 20 years and now a disgruntled one.

I am another customer who booked a DZire with one of your esteemed dealers at Gurgaon.
The date i booked DZire VDi was April 04, 2008. I was told that the vehicle will take at the maximum of a month to reach me.

It has well been beyond a month. The entire amount has been credited by the bank to the dealer. There is absolutely no confirmation on when the car will be delivered. The prestigious awards that you claim to win year on year are nothing but a flash of hoax. I am totally convinced. Afterall, you have been in business for countably long years and predicting supply-demand and maintaining a good SCM should be your key competency.

One Mr. Nitish (allegedly Zonal Manager- North India) has issued a statement at http://www.consumercomplaints.in/complaints/maruti-swift-dzire-c42203.html


The first incident of 'fraud' surfaced when i evaluated the car via multiple dealers to get the exact on-road-know-how.
The Batras @ Faridabad asked for a Rs. 25, 000 premium to deliver the car in flat 10 days. Funnily, they were willing to negotiate. The Vipuls @ Faridabad told me on March 27, 2008 that they had received 113 booking by that evening. Two days and 113 booking in Faridabad alone is a huge number. I hope you are in sync with me on this. The current dealer proudly printed on my booking documents that the delivery date was non commital.

In the growing economy where the customer decides the fate of any corporate, i fail to understand how does Maruti manage to sideline the same. Moreso, win awards to add to the agony.

Now imagine the scenario wherein, because of your known (your dealers included) practises, the media is involved with a bunch of consumer forum complaints (http://dzireproblems.blogspot.com/), would you then be able to correct your image in the market ?

Would you be able to face the emarassment if the court asked you to publicly share the delivery timelines of the vehicles and the same applied to your dealers ? Would your efficient dealer managers be able to answer phone calls then ?

I believe you follow multiple 'scientific' methods in your production and dealer management viz. SAP / ISO 9001:2000 / TS 16949 : 2002etc.

If your performance is so pathetic that you cannot meet the demands, should you not be stripped off your certificates for the above. Ofcourse SAP system remains your Enterprise Planning tool, if any. I am forced to believe that the Sales Managers have been planning using Excel sheets as to how they can create a fraudulent requirement sheet to cheat the customers and help the Maruti Dealerships earn money.

Why does an exhaustive system like SAP not offer you a small portal link that enables users to track their car bookings via the booking number. You sell probably 100000 cars / year (approximated fig). Airlines sell as many tickets in one month or less. They are able to do it.
Where is the transparency that any customer expects of you ?

My humble request to you is to get involved NOW. Talk to customers, tell them when they will get returns for their money and why you are still best while being a Desi company. Incentivise them for being loyalists. Pay their interest money, its their right.

You may definitely choose not to respond or respond in a way that doesnt describe the tangible gains.

Its purely your perogerative now.

Thanks and Kind Regards,