Maruti Suzuki India Complaints & Reviews

Hi,
I had purchased a Wagon R from 'Maruti True value' at 'Tanya Motors', Meerut last year.
The registration No. of the car is UP 15 R 2558. The car was in pretty good condition at the time of purchase.
Last week, on 9th June'2008, I met an accident in which lost of external damage was done to the car.BUt there was hardly any problem or damage done inside. After I met the accident, I went to Rohan Motors, Gaziabad as that the only service station that I knew about and was closet to the place where I met the accident. I left my car for repair and I was assured that all things will be taken care off. I delivered by Car to Mr. Sunil Verma and collected the delivery Note. He inspected the car thoroughly and assured me that the car will be delivered in one weeks time.

Yesterday, I called up him and asked about the status of the car. He told me that my car is ready and I can come and collect it at around 4:30 PM. I went to the workshop and to my surprise the car was not still ready. I thought tht it might not a big issue and waited till they were washing the car. They asked me to pay all the bills till the time they are making my car ready. I duly paid all the bills without any delay and when I collected the car after that I figured out the the Indicator of the left side were not working. Finally, I also discovered that the central locking of my car was also not working.
We I complaint about it to the Manager Incharge of the car, I was told it has nothing to do with them. They started persisting that it might have been in that condition even before I delivered the car at there workshop. When I told them that if that would have been the case, it would have been listed in there pre Inspection report before that received the car on the day of accident.

But they simply try to deviate from the point of accepting that this problem has been introduced that their workshop. When I finally asked them what can be done about it, they told me that I should show it to some local mechanic or atmost they will do the same if I bring my car back to them later sometime as they does not have any expertise in fixing the problem.

Now I dont expect ppl from Maruti Workshop to respond in such a way nor do I have time to go back to Gaziabad from Noida just to get my problem fixed by a local mechanic. It takes a toll out to drive thru the traffic of NCR and they simply said that they can hardly do anything about it.

I am not sure what can I expect by putting my concerns on this forum but can just hope
that no one else faces the same kind of problem where in some working part o[censored]r car breaks down when u goes to an authorized service station of maruti to get some problem fixed.

With ref to maruti swift vehicle bearing regn no MHO4DB1833.PURCHASED ON date 16/3/7
from laxmi motors mirabyander rd, mumbai. On 27//5/8 evening this running car turned into the blaze of fire, within no time the fire got big causing concern to the life of surrounding pepole. With the help of local police and civiliens the fire was bought under control. later reported to company, officials of maruti suzuki india limited inspected the car, on12/6/8
they posted a letter saying that when car was delivered on 16/3/7 it was checked and no defect was was present at the time of delivery, and by saying so they want to brush away their responsibility, cause of fire that took place in a running vehicle which could have caused me my life is no where in picture, n company does not shows an intention to replace the vehicle with the stand saying we don't have such policies, said so by Mr dua. territory service manager mumbai. Now this is not the kind of service we expect from the one of the most successful automobile company in india.
with regards.
dinesh chawla.
mumbai.

i had purchased swift vdi in august 2007. tht was a worth buying coz of the qualities of the vehicle. In the 3rd service which was being done by maruti naraina, the workshop runned by maruti itself, and bfr tht the power steering was working quite nicely. maruti naraina did all the work to be done in 3rd service including wheel alignment. and just after the service i had noticed that the steeing is very much hard. with in a week span i had brought this in the knowledge of service provider they told me to visit them and get it cheked. i went thr and they do the alignment again which was so much in bad condition as i saw in computer installed over there. when i asked about the same they said thesealignment machines are very advance and just installed so it can happen. anyhow i took the vehicle and difference was thr in steering performance but i was not satisfied totally. i told them abt the same and they said " Sir, don't worry this is our vehicle" the same i had listened so many times whenever i went to maruti showroom anytime during the period. maruti has a very good method to fool the customers to satisfy all the customers by saying this " THIS IS OUR VEHICLE DO NOT WORRY AT ALL" tell me this if this is thr vehicle then give this to customers on rent basis. anyhow the steering problem was thr its having a JERK while cutting left side and in idle position the steering behaves liske a normal steering NOT LIKE POWER STEERING. Maruti people have one more thing to fool people in shape of RATE THE SERVICE. in which they give you a performa to fill the performance numbers which has no use. no body bothers in the company if smone gives less marks. when tht performa was due to be filled i got a call frm naraina whether my vehicle is running ok i said no. they again ask me to bring the vehicle. i went again but all in vain. they were saying the same tune " Thrs no problem Sir, This is our vehicle" and in such a manner that i felt myself as a fool who is bringing the vehicle to be cheked unnecessary. In the mean time i had posted the envelop of rating to maruti udyog without filling it only with comments of my whole experience. i received a call again but asking for only rating points which they can fill thereselves but on my complaint no answer was thr. simply said visit again. wht the hell is this i dont knw. how the company make logos of full satisfaction and all tht its beyond my mind. lets c wht will happen i am driving with all these problems cos the traffic condition of my route is very congested and i have to bear with the problem of power steering without any power. wht this complaint can do let me c. any remedy will be provided after this let me c or i will console myself tht by this website i am feeling a bit relaxed after the frustration which i had earlier. tnks

Hi I purchased maruti Wagon R . I am into only 4th months with this case

Problem 1,
Manufacturing defect in tyre . Maruti's dealer says it would comes under claim so this will be replaced. I am
running behind dealers/sub-dealers/office of JK tyre to get it changed but still no success. Maruti is giving tyres, so maruti should take care of this .
I have contacted maruti helpline too, but from there I received no positive response.

Problem 2,
Pb 2 - Front screen broken, When I put AC on and
temp outside was ~45 degree. Dealer says this is due to some accident .
So I should / Insurance company should pay for this . I am asking Why
????? The bad quality glasses used by maruti than why should I pay ????
I checked one of my colleague has same problem with his new maruti alto.

Please take necessary action
Thanks,
Udit

Complaint with date wise fact :

On 19th August 2007, I purchased a Pearl white colour Maruti Suzuki Grand vitara SUV (Reg No: MH-04 / DB-6725) car from the Fort Point Automotives Pvt Ltd, Mahalaxmi, Mumbai. While taking the delivery of the car there were two problems. First the alignment of the car was not proper. The car used to steer automatically towards the left side when the steering wheel is left free. Secondly, there was lot of vibration and cabin noise in the car. As if some loose parts are there inside the cabin. I informed the dealer on that day itself. I was assured that the problem was minor and would be rectified soon.

On 21st August, the car was given for check up . But the problem was not solved and I was told that problem would be solved during the 1st free service after completion on 1000 kms.

On 28th August, the car was given for first service . But even after keeping the car for 3 days the problem could not be rectified.

On 3rd September I wrote to Maruti Udyog Limited at [protected]@maruti.co.in and mentioned in detail about the problem.

On 9th September I again reminded maruti Udyog limited about the problem.

On 17th September I gave a written complaint to Fort Point Automotive.

On 24th September their works manager Mr. Keith D`souza called me saying they have to change some part relating to the suspension of the car and the parts would arrive in a weeks time .After that the car will be perfectly fine.

On 15th October the car was again serviced and kept for two days (Attachment No.3).During this service they said that the noise was coming from the AC piping, and the same had to be insulated. But even after changing the parts the alignment problem, the cabin noise and vibration noise is still there.

On 17th October again I gave them a written complaint and personally talked to the Managing Director Mr. Sundeep Bafna, to which they replied saying they need 15-20 days time to come to a conclusive solution to the problem.

On 19th October I got a written reply from them.

After all this I have filed a case against Maruti and Fort Point in Consumer Court ( Vile Parle ) and awaiting justice.

Just pondering ... because of our loose law these company are taking the consumers so lightly. Just imagine if this case to happen in country like US, or for that matter in JAPAN ????

I own a Maruti SX4 and was the BIGGEST FOOL to buy a sedan from Maruti when it was launched last year. I have not been getting proper service for my car from RNS Motors. When I left my car for 3rd Paid Service on 9th May I had mentioned that there was a noise from the steering wheel and when I collected back the car that evening I had the same problem and it was not fixed and now it is GETTING ON MY NERVES WHILE I AM DRIVING THE CAR. After 2 days of the 3rd service the left headlight stopped functioning in low beam and also I am getting strange noise in the front when I start the car in the morning sometimes AFTER THE SERVICE. I also lodged a complaint with Anytime Maruti on 2nd June 2008, COMPLAINT NO# 667026 and I have still not got any response to the same.

So will I be getting any sort of help in sorting this problem? Or I should keep bearing with the problems of my car and keep on visiting the Maruti Service Centers and waste my time, energy & money and lose out on my sleep and work????????

I don’t know if this email will get me any response or not, but at least I AM TRYING MY HARD LUCK

Sincere request from me to Maruti Suzuki India Limited is that PLEASE DO NOT MANUFACTURE SEDANS AS YOU ARE NOT CAPABLE OF MANUFACTURING & SERVICING THEM.

I booked maruti swiftdzire vxi at Vipul motors pvt.ltd, Faridabad on 31/03/2008 vide customer id no.[protected] dt.31/03/08. At the time of booking i was assured that delivery will be given to me within Navratras (about 15-20 days). But delivery was not given to me wihtin that period and I was told by the dealer that the maruti co. is not supplying dzire cars to him and he is not in position to give me the delivery. On the other hand the swift dzire was being sold by dealers in Faridabad and Delhi in BLACKMARKETING (PREMIUM) of Rs.15000/- to Rs. 20000/-. I brought this act of the dealers in the knowledge of the company vide my email dated 15/04/08, 16/04/08, 17/04/08, 18/04/08, 26/04/08, 30/04/08 and so many telephonic complaints on ANYTIME MARUTI no.[protected] and Regional office number given by anytime maruti.I have requested several times to the company as well as to the dealer for early delivery of the car but they always gave the same excuse that the production is low and they are not getting the delivery from the company.At the time of booking I was told by the dealer that the price of SWIFT DZIRE VXI is Rs.499182/-.It is matter of great surprise that on 18/05/08, the dealer informed me on telephone that car booked by me is ready at the showroom BUT he company has enhanced the rates and I HAD TO PAY Rs.517548/- instead of Rs.499182/-( Excess of Rs.18366/-)You just see that I was not willing and have not paid premium (blackmoney) of Rs.15000/-to- Rs.20000/- to the dealers but the company has taken Rs.18366/- Excess Money by holding the delivery for One month and twenty days and giving it to me just after enhancing the rates. This was the cheating by the company that first hold the delivery of car and delivered the car to me immediately after enhancement of rates. I am sorry to state that I have to wait for about two months and have paid Rs.18366/- excess Now company have taken premium of Rs.18366 /- from me instead of dealers which were taking Rs.15000/- to Rs.20000/- for out of turn delivery. I will definitely point out here that at the time of delivery the behaviour of the dealer was very rude and dry bacause I have already given complaint for blackmarketing of local dealers. But now I clearly understand that company and dealers are of the same category and their only moto is to earn money either this way or that way. The maruti suzuki had not bothered about the LOYAL AND OLD CUSTOMERS OF FIFTEEN YEARS WHO HAS ALWAYS USED CARS OF MARUTI ONLY MARUTI AND WAS A HAPPY AND VERY SATISFIED CUSTOMER.But now SORRY THINKING OF MOVING TO COURT TO GET JUSTICE.
Rajeev Kumar Rakheja Mob.[protected]

i have booked swift desire with vipul moters faridabad on 4th of April 2008 i was told that i will get the delivery max in six weeks i have still not received any delivery uptill now and they are not giving any fix dates. my booking no is 08006236 in the name of Sunayana Automotive Components(p)ltd.

I have booked a Swift DZire Vxi with Millenium Mobility, Pune, on 19th Apr 08, but still haven't got the delivery. Even dealer is not sure when it will be delivered. This is a very funny situation.

Dear Sir/Madam
I had mailed earlier but so far no one has come from the respective department to acknowledge my mail. In continuation with the earlier mail let me remind you that I had purchased a Cherry Red Maruti Swift ZXI from Varun Motors Ring Road Vijayawada on 28/02/2008. I have no complaints against the car as such. But my experience with Varun Motors is not so good. Right from the day one I had problems. They are as follows:
1. During the delivery the rear seats were not adjusted properly as the clips were broken. I had repurchased them and got them fitted.
2. During the delivery the paint on inner left silver beading was lost which I got painted twice as the job was not done properly first time.
3. The bonnet was dented because of my fault I got it repainted but later the bonnet was changed due to good will from Mr.Silar, Works Manager. (A complaint regarding this was lodged earlier).
4. The left quarter panel and left door were dented due to my fault and I got them repainted. Even after repainting there were pin holes. As a good will Mr.Silar, Works Manager got the work done again. But the work was done partially. Some pinholes are still present and some parts of the quarter panel are orange and some are red. I am fed up with this kind of service (A complaint regarding this was lodged earlier).
5. During the servicing or paint work some clear or paint fell on my car’s right front side. The clear was cleaned but when observed carefully there are plenty of scratches on the area and the some parts of the clear is still present. Thus it is obvious that the work was not done properly.
6. The right back door was dented and I asked the workshop to get the dent removed. But they just repainted and did not remove the dent.
I am totally fed up. One mistake is okay but repeated mistakes cannot be pardoned. But it looks like that only. You guys take it easy and so do the dealers. Ultimately it is the customers who get conned. Let me remind you that if you don’t have time for the customers then someone else will. Remember if there is no customer then there will be no company and no dealer. Varun Motors, Ring Road, Vijayawada is such a massive show room. It has all the facilities but they don’t have a simple facility to remove a dent without removing paint. The dent on my bonnet was so minor that it could have been easily removed by a non-destructive method (I saw the demo at Honda Show Room Vijayawada). But unfortunately Varun Maruti people removed the dent of my bonnet in a very destructive method and finally they could not restore the original beauty of my bonnet. Due to some grave mistakes a new bonnet was repainted and fixed. The paint of the new bonnet does not match the body and also there are plenty of pinholes on the bonnet. Gosh! I feel like kicking myself for buying this car and that too from Varun Motors, Vijayawada. I feel like choosing the choicest of expletives but unfortunately this is not possible. As a desperate measure I am requesting you for couple of things. First of all kindly make arrangements for a bonnet that has no errors and secondly I need an apology from Maruti Udyog and Varun Motors and that too in words. If these demands are not met then I will proceed to the court of law.
Dr.Gautam

would like to start by informing you that the kind of services/products being offered by Maruti Suzuki India Limited & its authorized service dealers are not what the consumer today is expecting and unfortunately this is the second time that I have been a victim of this experience with MSIL products.



I have bought a new Esteem LXi model from ROHAN MOTORS, Sector-1, Noida in the month of January 2008 with registration no: UP 16 R 8216, Chassis No: MA3EMD81SOO490390 and since the time I had taken the car out of the showroom, it has been giving me pains and lot of problems. Within one month (approx) from the invoice date, the car started giving me starting problems and I had to push the car for long distances to approach for help. When contacted the ROHAN MOTORS service station in Noida, I was told that I might have left the head lights on in the night and that is why the battery had got discharged. The next day again I faced a similar situation and when again I contacted the same service station, after a lot of argument & complaints they were able to figure out that there was a problem with the car battery as two or three of the battery cells have died and then replaced the battery. Please refer to the dealer claim form enclosed with this letter dated January 30, 2008.



At the time of the second free service, I had complained of the mileage & about the problem I was facing with the central locking. The car was giving me a mileage of only 10-11 kmpl within city and 11.5 kmpl on highways & at times the central locking did not work and I had to manually open the car with the key and then the central locking would start working. At the time of the delivery when asked if the problems told have been inspected and solved, they said that they have sorted out the problem and now I will not face any such problems. But till date both the problems have not been solved and I am still getting a mileage of 11 kmpl and even the central locking facility fails to function at times.



On May 31, 2008 while visiting one of my relatives with my wife at 10 pm in the night, I got a shock seeing the temperature needle almost touching the “H” mark. When I pulled over and opened the bonut of the car, I realized that the radiator fan was not working and I again had to push the car for a minimum of 2 kms and ask for help. I also registered a complaint for the same at the 24-Hour Maruti On Road Service and a Service Engineer (Mobile: +91-[protected]) also visited me yesterday June 01, 2008 at 5:40 pm (as asked for) and he told me that I need to take the car to the workshop as there is a fault with the fan run time and he has done a temporary setup by connecting the fan directly. Today i.e. June 2, 2008 while on my way to office the Air Conditioner stopped working and also I faced problem of “Missing”. The entire journey to my office I had to drive without the AC and face the problem of “Missing” as if there was some dust in the fuel pipe or fuel injector as there were a lot of jerks experienced.



Frankly speaking I am totally disgusted and very unsatisfied with the overall experience I’ve had so far with the MSIL and its products. One thing is for sure that I would never ever suggest anybody to go for Maruti products and would also give them reasons for the same sharing my experiences so far. MSIL can either start working immediately on my complaints or sit over it and try to hide it from the industry and consumers like the way ROHAN MOTORS did. Probably losing one customer would not affect Maruti at all but then one (irate and very dissatisfied) customer is definitely what Maruti Suzuki India Limited has lost forever.

HI,
SIR WE HAVE PROBLEM OF MARUTI BRANCH IN AHEMDABAD AND COMPLAIN ALSO SO PLEASE CAN U CALLON YAIS NUMBER[protected] OK
THANKS
REGARDS,
SATNAM SINGH DUGAL

I have booked a Swift Dezire VDI Model ( Booking no. 5477 ) with Berkely Motors Indl Area Chandigarh.
I went to them on friday 23/05/2008 for cancellation of the booking and refund of the money . Mr Amit an employee of the dealer called me on saturday 24/05/2008 to take the payment. I went on 24/05/2008 and he called me on 25/05/2008 to take the payment. He did not give the payment on 25/05/2008 . I inquired on 26/05/2008 and Mr. Kapoor told me that their Boss is away to Turkey and you can receive the payment after he arrive from there.

Why they are harassing the customer when there are rules that booking amount will be returned immedicately after the cancellation of the booking is made. I have already made a complaint to the Maruti Udyog ( complaint no 654446 ).

Sales executive from EVM Vytilla had committed a price before booking a Swift car after consulting with their manager. Since it was difficult for him to come to my location, he informed the price details through phone. This price has been verified atleast 10-12 times with him through phone. But on next day when I went for booking, he was not there and another executive told that it won't be possible to deliver the car in that price. On contacting the first executive, he told that Manager had changed his promise and hence could not give the car in the committed price. It was totally disappointing to get such a pathetic customer interaction from a Maruti dealer. But the problem didn't end there. After some time, they have informed they will deliver with a small discount in accessories(less than 0.5%) and hence we came back to EVM Vytilla, from a different location. In the middle of booking procedure, they again changed their promise regarding the colour of car and delivery date. From the begining itself, we informed the colour to them. But they told that they could give only Silky Silver color and didn't allow us to opt the colour. It seems that they were trying to give us a car which was cancelled by someone else. Both executives informed us that their manager (Jishil) has changed the promise and they could not do anything. Executives also didn't allow us to spoke to Manager. Could not understand if this is the way Maruti wants its dealers to interact with customers.

Hi there,

I had booked my Maruti Dzire on 31st of March 2008... At the time of booking dealer - Sepctra Motors, borivali confirmed delivery within 30 days... Till date I have not got any confirm dates on the delivery...

Recently, I had got to know Maruti increased prices of Dzire by Rs. 18, 000/- and this is to stop the Introductory Prices plus the Steel Price Hike...

My question is, will I have to bear this expenses... and if so why so... If the prices were introdcutory offer then it should have been extended to all those customer's who has booked during initial period after the launch...

This is unfair from Maruti... First of all they take orders and then don't deliver to customer on time and to add to this Maruti is asking to pay... Infact, it should be Maruti who should be paying for the Booking Amount been used for more than 2 Months without Interest...

Can someone guide me on this...

Best Re,

Sameer
[protected]

Myself Nilesh Bhojak, owner of Maruti 800AC model-Dec-2006 (Registration no. PB 10BY 6545 Under name of Mr. Bhal Chander Bhojak of Sham Nagar, Ludhiana). My car's side doors painted just 6 months before and after one month before paint of one door starts pilling off. And i got repainted the same . Now paint for second door starts pilling off. Last time in April, 08, when I serviced my car . It was not good at all. I complaint to them and they assures me to rectify the same and provide me sustitute car for the meantime. after that no hearing. My car was serviced from Swani Motors Ltd, G.T. ROAD, LUDHIANA. I am keeping all the bills for the same. Even colors for the painted doors are not matching, when we are complaining they are excusing that it is because of sun shadow. I am just fedup with all these nonsense and excuses. Kindly do the needful.

Regards
NILESH K. BHOJAK
MOB : [protected]

MARUTI TRUE VALUE-FORTPOINT THANE
GM : Mr. Sandesh Dughad
CEO Mr. Rakesh
MD : Mr. Sandeep Bafna

I purchased a vehicle from Maruti True value Fortpoint Thane in 3rd week of March 2008. At the time of purchase Maruti True Value agreed for a number of pending works to be completed. I made the payment through DD. After receipt of payment they promised to deliver vehicle on same day. I waited there for 4 hours but I got the answer take the deliver as it is and somebody will pick the vehicle from my house and do the needful. I agreed. After 3 days I once again requested but no response. I tried to contact GM of company, CEO of Company and MD of company. Unfortunately nobody was available. The Sect Mr. Sachin Pai said that Mr. Sandeep Bafna is a big man and he will revert back in the evening.Then through maruti true value head office I took the delivery after 7 days. Thanks to Maruti True value HO

The story does not end here, I was promised that necessary papers are already processed and I will get papers by 3rd week of April08. In last week of April 08 I once again reminded the Thane Maruti True value regarding documents for the vehicle. They promised next week. In next week they said another 7 days. Italked to their CEO. He said that he will revert in 15 minutes. But somebody else called and informed that it is not there mistake and they will give papers in another 7 days.

I keep on trying. Today ie[protected] I once again personally visited their office but I got one more committment from the CEO after I refused to talk to other people.

I request Maruti to appoint more responsible people in handling cutomer.

Few observations worth noting

1) After sales is over and DD is received the cutomer becomes unwanted.
2) GM (the person who sold the vehicle) is on leave for 3+3weeks after sale.
3) No responsibile person available to talk in the office.
4) Autocratic approach.
5)Staff changed with in 1 month thus you have to tell your story again and again.
6) No feedback system on customer compliance.
7) Even Maruti True Value HO has not bothered o check after a month or so whether customer is satisfied after gone through such a trauma.

I request the authorities to take this up with maruti Company and resolve the situation.

Vikas Chandran Jain
Mobile No [protected]

DEAR SIR, BEFORE PUTTING THIS COMPLAINT I WOULD LIKE TO WARN YOU THAT I WANT A CLEAR SOLUTION OUT OF IT OTHERWISE THINGS WILL TURN SERIOUSLY.I HAD PURCHASED WAGON R LXI DUO ROYAL GOLD MH-12-ET-3862 FROM MILINIUM MOBILITY WORTH 4 LAKHS.ON 7TH MAY 2008.BEFORE PURCHASING THIS VEHICLE IT WAS CLEARLY TOLD TO THE SALES PERSON WHO INTEREACTED WITH US TO OFFER A TEST DRIVE FOR THE SAME CLASS OF VEHICLE.IT WAS TOLD BY HIME THAT THE VEHICLE WAS AVAILABLE AND ON HIS WORDS WE BOOKED TICKET FROM MUMBAI TO PUNE ON 4TH MAY 2008.ON REACHING AT MILLINIUM MOBILITY THINGS TURNED DRASTICALLY BAD AND WORST.THE SALES EXECUTIVE TOLD US THAT THERE IS NO WAGON R LXI DUO(DEMO CAR) AVAILABLE FOR TEST DRIVE.PLS MAKE A NOTE THAT THESE THING ALL OCCURED BEFORE REGISTERING OF THE VEHICLE AND ALSO FULL PAYMENT IS MADE.THE SAME COLOUR WAS AVAILABLE IN THE SHOWROOM, HENCE I REQUESTED THE SALES EXECUTIVE TO OFFER A TEST DRIVE OF ROYAL GOLD COLOUR WHICH HE STRICTLY REFUSED.IN MUMBAI AND OTHER CITIES THERE IS WAGON R LXI DUO GIVEN AS A TEST DRIVE FOR CUSTOMERS WHO INTEND TO BOOK THEN WHY THESE PEOPLE CANNOT OFFER ME A TEST DRIVE FOR THE SAME.IT WAS ALSO TOLD BY THE SALES PERSON THAT SOME GIFTS WILL BE GIVEN TO ME ON PURCHASING OF NEW WAGON R LXI DUO.WHICH WAS NOT FULFILLED AT THE TIME OF NEW VEHICLE DELIVERY.I ALSO TOLD HIM TO SHOW ME THE UNDER CHASSIS OF THE VEHICLE WHICH THE DEALER INSISTED BY TELLING ME THE REASON OF NON VAILABILITY OF 2 POST LIFT AT THE SHOW ROOM.I IMMEDIATELY TOLD HIM TO TAKE IT TO WORKSHOP AS I AS A CUSTOMER WANTED TO SEE IT.BUT THE DEALER CLEARLY INSISTED.ALL THESE DISCUSSIONS ARE RECORDED WHICH IF NOT TAKEN CARE OF WILL MAKE THE DEALER AND COMPANY IN TROUBLE.ALSO I HARD HIM SAYING THAT GAADI LIYA CHAAR LAAKH KA TO KYA EHESAAN KIYA KYA?WHICH IS WORST FROM DEALER POINT OF VIEW.I WANT TO HAVE ANSWERS TO EVERY QUESTION?I WOULG RATHER REQUEST THE DEALER OR COMPANY TO OFFER ME A GOOD GIFT PROMISE GIVEN BY YOUR DEALER IMMEDIATELYOR ELSE I WILL FORWARD ALL DETAILS TO CONSUMER COURT IN PUNE.U CAN CALL ME ON [protected] OR 26172688 OR [protected]

Maruti Udyog
Dear Sir.
I Bought Maruti swift LDI wide invoice no VSL 07002903 dt 03/05/2008 from D D MOTORS wazirpur Delhi.
Sir, since I bought the vehicle i am facing problems with it, which is reported to D D MOTORS in 1 service, but was not irradicated due to negligence.
I met an accident on 3/5/2008 which caused casual damages to outer body of the car & i got it repaired from D D MOTORs wide job card no JC 08028590, but after taking delivery from workshop i experienced some defects in the car caused by D D motors ( Under body nuts loose, radiator kit loose, L R door damaged, woobling) for same visited to D D motors again on 12/05/2005.and got the job card no JC 08029153 and took the delivery on 13/05/2008.

Again after paying for bill to D D motors, i faced same problem in the car for which i revisited and complained to Mr ashok sharma D D motors.and was promised delivery by 4 PM 14/05/2005, but after several calls i got stupid lies from advisor K.V . Sagar . Till 15/05/2008 i dint get the delivery of the car. Sir we bought the car to drive not to visit D D MOTORS
Sir i need complete explanation on the matter.


Early reply will be appriciated
Sushant Gupta.
E-12 Model town Delhi
91 [protected].

I had given my Esteem VX model for general servicing & oil change on Tuesday, 29th April 2008 to Kulkarni Motors (Authorized Maruti Service Centre) In Viman Nagar, Pune. I gave my car to them in an immaculate condition. I received my car from them on 2nd May 2008 & was shocked to see the worst condition of my so pampered & loved car.

1. The front bumper of car was in almost 2 pieces.
2. The left indicator was punched inside the body of the car.
3. Bonnet’s alignment was towards the left side.
4. Bonnet got more than 7 to 8 dents on it.
5. Bonnet was almost half inch above the headlights.
6. The paint of the bumper was cracked.


When I questioned them about the condition of the car, no one took the responsibility & no one answered me that why it happened & how it happened. The owner of the service centre Mr.Kulkarni was present around so I called him to inspect the vehicle. He inspected the vehicle & completely agreed that something has happened to it & said he is not sure that how it happened & who was responsible. He asked me to come to the service centre the next day. I visited the service centre next day & Mr.Kulkarni stated that the mechanic (Ghansham) agreed that he was responsible for some kind of accident / mishap of the vehicle. The mechanic said that he was trying to take the test drive of the vehicle but the bleeding of break was not done so he banged the vehicle in some other vehicle. I was asked to give them the car so that they can repair it. I gave my car to them for the repairs on Monday, 5th May 2008 & was told that they will give me a call when the repairs are done. I was called by them the very next day i.e.; on Tuesday, 6th may 2008, the car was still in a bad condition.


1. The dents on bonnet were visible.
2. The paint of the bumper had more cracks on it.
3. The indicator was still punched inside the body.

I asked the workshop supervisor Raj about the condition of the car. He stated, “We don’t want to spend money on it so we just tried to clear the dents on it by doing minor denting job”. I requested him to please get the repairs done properly so that I get some satisfaction of the job done, after a conversation of more than an hour the supervisor agreed to do the job & asked me to take the delivery of the car from them on Saturday, 10th May 2008. I went to the workshop on 10th evening to take the delivery but still the work was not done & I was asked to come again on Monday, 12th May 2008. I visited the workshop on Tuesday, 13th May at 10’ O Clock in the morning to take the delivery of the car, car was not repaired properly, the paint job done is bad & the car has different shades of color now. They again banged the car from behind during these days (from 5th May to 13th May), the boot of car got a major dent on it on right hand side ( the place where the sticker of Esteem VX is placed), I told them about the new accident but they did not agree to it & replied very rudely, “ Free mei gaadi itni paint kar di hai ab aur kya kare aapke liye” (We have done this much of work for free for you now we cant do any more.)

I am very disappointed with the misbehavior done with me. The present condition of the car due to the accidents is very bad.

1. The paint work is very poor.
2. Paint has different shades.
3. The left wheel of car is making bad noises when turning the steering to right hand side.
4. The silencer of car is making sounds like an auto rickshaw’s silencer.
5. The part inside the bumper is in a wrong shape due to the first accident by Ghansham.
6. The boot of car has a major dent on the right hand side.
7. The bonnet of the car is still not aligned & is more towards the left side of the vehicle.

For two weeks I had been hiring car to travel to my office by spending Rs.1300 per day. I visited the workshop for more than 5 times & spent a lot of money for that. I had mental stress due to all these incidents. The people use to complement my car by saying, “we have never seen such a well maintained Esteem” & now they ask me about the worst condition of my car which has spoiled my social image.

We have been using Maruti cars from March of 1985 till date & I was planning to buy a Maruti Suzuki Swift Dzire VDI in next month but now due to this entire episode I am totally dissatisfied with the service of Maruti & plan to cancel the purchase of any Maruti vehicle in future. My colleague already took quotation for WagonR Duo but now he also plans to buy a Santro in spite of buying a WagonR. I will make sure that no one in my friend circle, family or my colleagues buys a Maruti product.

I request Maruti to contact me & do something about the car or else I will be forced to tell the complete incident to my lawyer who can communicate with the dealer & Maruti Udyog legally & get everything solved. I am a customer & I am aware about all my rights. I along with my lawyer will also plan to give details about this complete story to media so that the customers of Maruti Suzuki can be aware about my dissatisfaction from the bad service by Maruti & also be aware about the misbehavior done with me by Maruti service centre employees.

I have the old pictures of my car which I can present to my lawyer along with new pictures. I have the invoice of the services done & also have the records of the phone calls made to the service centre & to Mr.Kulkarni.

Regards,
Nitin Sachdev
Flat.203, Bldg. A1,
Rakshak Nagar Gold,
Kharadi,
Pune-411014.
Maharashtra, India.
Mob. [protected] & [protected]
nitin.v.[protected]@gmail.com