Maruti Suzuki India Complaints & Reviews

Myself Nilesh Bhojak, owner of Maruti 800AC model-Dec-2006 (Registration no. PB 10BY 6545 Under name of Mr. Bhal Chander Bhojak of Sham Nagar, Ludhiana). My car's side doors painted just 6 months before and after one month before paint of one door starts pilling off. And i got repainted the same . Now paint for second door starts pilling off. Last time in April, 08, when I serviced my car . It was not good at all. I complaint to them and they assures me to rectify the same and provide me sustitute car for the meantime. after that no hearing. My car was serviced from Swani Motors Ltd, G.T. ROAD, LUDHIANA. I am keeping all the bills for the same. Even colors for the painted doors are not matching, when we are complaining they are excusing that it is because of sun shadow. I am just fedup with all these nonsense and excuses. Kindly do the needful.

Regards
NILESH K. BHOJAK
MOB : [protected]

MARUTI TRUE VALUE-FORTPOINT THANE
GM : Mr. Sandesh Dughad
CEO Mr. Rakesh
MD : Mr. Sandeep Bafna

I purchased a vehicle from Maruti True value Fortpoint Thane in 3rd week of March 2008. At the time of purchase Maruti True Value agreed for a number of pending works to be completed. I made the payment through DD. After receipt of payment they promised to deliver vehicle on same day. I waited there for 4 hours but I got the answer take the deliver as it is and somebody will pick the vehicle from my house and do the needful. I agreed. After 3 days I once again requested but no response. I tried to contact GM of company, CEO of Company and MD of company. Unfortunately nobody was available. The Sect Mr. Sachin Pai said that Mr. Sandeep Bafna is a big man and he will revert back in the evening.Then through maruti true value head office I took the delivery after 7 days. Thanks to Maruti True value HO

The story does not end here, I was promised that necessary papers are already processed and I will get papers by 3rd week of April08. In last week of April 08 I once again reminded the Thane Maruti True value regarding documents for the vehicle. They promised next week. In next week they said another 7 days. Italked to their CEO. He said that he will revert in 15 minutes. But somebody else called and informed that it is not there mistake and they will give papers in another 7 days.

I keep on trying. Today ie[protected] I once again personally visited their office but I got one more committment from the CEO after I refused to talk to other people.

I request Maruti to appoint more responsible people in handling cutomer.

Few observations worth noting

1) After sales is over and DD is received the cutomer becomes unwanted.
2) GM (the person who sold the vehicle) is on leave for 3+3weeks after sale.
3) No responsibile person available to talk in the office.
4) Autocratic approach.
5)Staff changed with in 1 month thus you have to tell your story again and again.
6) No feedback system on customer compliance.
7) Even Maruti True Value HO has not bothered o check after a month or so whether customer is satisfied after gone through such a trauma.

I request the authorities to take this up with maruti Company and resolve the situation.

Vikas Chandran Jain
Mobile No [protected]

DEAR SIR, BEFORE PUTTING THIS COMPLAINT I WOULD LIKE TO WARN YOU THAT I WANT A CLEAR SOLUTION OUT OF IT OTHERWISE THINGS WILL TURN SERIOUSLY.I HAD PURCHASED WAGON R LXI DUO ROYAL GOLD MH-12-ET-3862 FROM MILINIUM MOBILITY WORTH 4 LAKHS.ON 7TH MAY 2008.BEFORE PURCHASING THIS VEHICLE IT WAS CLEARLY TOLD TO THE SALES PERSON WHO INTEREACTED WITH US TO OFFER A TEST DRIVE FOR THE SAME CLASS OF VEHICLE.IT WAS TOLD BY HIME THAT THE VEHICLE WAS AVAILABLE AND ON HIS WORDS WE BOOKED TICKET FROM MUMBAI TO PUNE ON 4TH MAY 2008.ON REACHING AT MILLINIUM MOBILITY THINGS TURNED DRASTICALLY BAD AND WORST.THE SALES EXECUTIVE TOLD US THAT THERE IS NO WAGON R LXI DUO(DEMO CAR) AVAILABLE FOR TEST DRIVE.PLS MAKE A NOTE THAT THESE THING ALL OCCURED BEFORE REGISTERING OF THE VEHICLE AND ALSO FULL PAYMENT IS MADE.THE SAME COLOUR WAS AVAILABLE IN THE SHOWROOM, HENCE I REQUESTED THE SALES EXECUTIVE TO OFFER A TEST DRIVE OF ROYAL GOLD COLOUR WHICH HE STRICTLY REFUSED.IN MUMBAI AND OTHER CITIES THERE IS WAGON R LXI DUO GIVEN AS A TEST DRIVE FOR CUSTOMERS WHO INTEND TO BOOK THEN WHY THESE PEOPLE CANNOT OFFER ME A TEST DRIVE FOR THE SAME.IT WAS ALSO TOLD BY THE SALES PERSON THAT SOME GIFTS WILL BE GIVEN TO ME ON PURCHASING OF NEW WAGON R LXI DUO.WHICH WAS NOT FULFILLED AT THE TIME OF NEW VEHICLE DELIVERY.I ALSO TOLD HIM TO SHOW ME THE UNDER CHASSIS OF THE VEHICLE WHICH THE DEALER INSISTED BY TELLING ME THE REASON OF NON VAILABILITY OF 2 POST LIFT AT THE SHOW ROOM.I IMMEDIATELY TOLD HIM TO TAKE IT TO WORKSHOP AS I AS A CUSTOMER WANTED TO SEE IT.BUT THE DEALER CLEARLY INSISTED.ALL THESE DISCUSSIONS ARE RECORDED WHICH IF NOT TAKEN CARE OF WILL MAKE THE DEALER AND COMPANY IN TROUBLE.ALSO I HARD HIM SAYING THAT GAADI LIYA CHAAR LAAKH KA TO KYA EHESAAN KIYA KYA?WHICH IS WORST FROM DEALER POINT OF VIEW.I WANT TO HAVE ANSWERS TO EVERY QUESTION?I WOULG RATHER REQUEST THE DEALER OR COMPANY TO OFFER ME A GOOD GIFT PROMISE GIVEN BY YOUR DEALER IMMEDIATELYOR ELSE I WILL FORWARD ALL DETAILS TO CONSUMER COURT IN PUNE.U CAN CALL ME ON [protected] OR 26172688 OR [protected]

Maruti Udyog
Dear Sir.
I Bought Maruti swift LDI wide invoice no VSL 07002903 dt 03/05/2008 from D D MOTORS wazirpur Delhi.
Sir, since I bought the vehicle i am facing problems with it, which is reported to D D MOTORS in 1 service, but was not irradicated due to negligence.
I met an accident on 3/5/2008 which caused casual damages to outer body of the car & i got it repaired from D D MOTORs wide job card no JC 08028590, but after taking delivery from workshop i experienced some defects in the car caused by D D motors ( Under body nuts loose, radiator kit loose, L R door damaged, woobling) for same visited to D D motors again on 12/05/2005.and got the job card no JC 08029153 and took the delivery on 13/05/2008.

Again after paying for bill to D D motors, i faced same problem in the car for which i revisited and complained to Mr ashok sharma D D motors.and was promised delivery by 4 PM 14/05/2005, but after several calls i got stupid lies from advisor K.V . Sagar . Till 15/05/2008 i dint get the delivery of the car. Sir we bought the car to drive not to visit D D MOTORS
Sir i need complete explanation on the matter.


Early reply will be appriciated
Sushant Gupta.
E-12 Model town Delhi
91 [protected].

I had given my Esteem VX model for general servicing & oil change on Tuesday, 29th April 2008 to Kulkarni Motors (Authorized Maruti Service Centre) In Viman Nagar, Pune. I gave my car to them in an immaculate condition. I received my car from them on 2nd May 2008 & was shocked to see the worst condition of my so pampered & loved car.

1. The front bumper of car was in almost 2 pieces.
2. The left indicator was punched inside the body of the car.
3. Bonnet’s alignment was towards the left side.
4. Bonnet got more than 7 to 8 dents on it.
5. Bonnet was almost half inch above the headlights.
6. The paint of the bumper was cracked.


When I questioned them about the condition of the car, no one took the responsibility & no one answered me that why it happened & how it happened. The owner of the service centre Mr.Kulkarni was present around so I called him to inspect the vehicle. He inspected the vehicle & completely agreed that something has happened to it & said he is not sure that how it happened & who was responsible. He asked me to come to the service centre the next day. I visited the service centre next day & Mr.Kulkarni stated that the mechanic (Ghansham) agreed that he was responsible for some kind of accident / mishap of the vehicle. The mechanic said that he was trying to take the test drive of the vehicle but the bleeding of break was not done so he banged the vehicle in some other vehicle. I was asked to give them the car so that they can repair it. I gave my car to them for the repairs on Monday, 5th May 2008 & was told that they will give me a call when the repairs are done. I was called by them the very next day i.e.; on Tuesday, 6th may 2008, the car was still in a bad condition.


1. The dents on bonnet were visible.
2. The paint of the bumper had more cracks on it.
3. The indicator was still punched inside the body.

I asked the workshop supervisor Raj about the condition of the car. He stated, “We don’t want to spend money on it so we just tried to clear the dents on it by doing minor denting job”. I requested him to please get the repairs done properly so that I get some satisfaction of the job done, after a conversation of more than an hour the supervisor agreed to do the job & asked me to take the delivery of the car from them on Saturday, 10th May 2008. I went to the workshop on 10th evening to take the delivery but still the work was not done & I was asked to come again on Monday, 12th May 2008. I visited the workshop on Tuesday, 13th May at 10’ O Clock in the morning to take the delivery of the car, car was not repaired properly, the paint job done is bad & the car has different shades of color now. They again banged the car from behind during these days (from 5th May to 13th May), the boot of car got a major dent on it on right hand side ( the place where the sticker of Esteem VX is placed), I told them about the new accident but they did not agree to it & replied very rudely, “ Free mei gaadi itni paint kar di hai ab aur kya kare aapke liye” (We have done this much of work for free for you now we cant do any more.)

I am very disappointed with the misbehavior done with me. The present condition of the car due to the accidents is very bad.

1. The paint work is very poor.
2. Paint has different shades.
3. The left wheel of car is making bad noises when turning the steering to right hand side.
4. The silencer of car is making sounds like an auto rickshaw’s silencer.
5. The part inside the bumper is in a wrong shape due to the first accident by Ghansham.
6. The boot of car has a major dent on the right hand side.
7. The bonnet of the car is still not aligned & is more towards the left side of the vehicle.

For two weeks I had been hiring car to travel to my office by spending Rs.1300 per day. I visited the workshop for more than 5 times & spent a lot of money for that. I had mental stress due to all these incidents. The people use to complement my car by saying, “we have never seen such a well maintained Esteem” & now they ask me about the worst condition of my car which has spoiled my social image.

We have been using Maruti cars from March of 1985 till date & I was planning to buy a Maruti Suzuki Swift Dzire VDI in next month but now due to this entire episode I am totally dissatisfied with the service of Maruti & plan to cancel the purchase of any Maruti vehicle in future. My colleague already took quotation for WagonR Duo but now he also plans to buy a Santro in spite of buying a WagonR. I will make sure that no one in my friend circle, family or my colleagues buys a Maruti product.

I request Maruti to contact me & do something about the car or else I will be forced to tell the complete incident to my lawyer who can communicate with the dealer & Maruti Udyog legally & get everything solved. I am a customer & I am aware about all my rights. I along with my lawyer will also plan to give details about this complete story to media so that the customers of Maruti Suzuki can be aware about my dissatisfaction from the bad service by Maruti & also be aware about the misbehavior done with me by Maruti service centre employees.

I have the old pictures of my car which I can present to my lawyer along with new pictures. I have the invoice of the services done & also have the records of the phone calls made to the service centre & to Mr.Kulkarni.

Regards,
Nitin Sachdev
Flat.203, Bldg. A1,
Rakshak Nagar Gold,
Kharadi,
Pune-411014.
Maharashtra, India.
Mob. [protected] & [protected]
nitin.v.[protected]@gmail.com

To get your dezire before delivery time just visit http://cosmotechband.blogspot.com/ and
find the way to reach maruti to catalyize the process of delivery of Maruti Swift Dzire

Dear sir,

Sir, I am wants help by you and advice further action againest Cheated by M/s. Sonebhadra Automobile sub dealer of M/s.AGR Automobile Pvt Ltd, Mahmoor Gang Varanasi.
I R.N.Mishra had booked for purchase a Maruti Alto (STD) on 20th Nov. 2007 from M/s Sonebhadra Automobile, sub dealer of Authorised Maruti dealer M/s.AGR Automobile Pvt Ltd, Mahmoorgang Varanasi.

M/s Sonebhadra Automobile sales person Mr Amit KUmar cheated me a above Car during purchase time committed to me I have provided Diwali offer ( Free Rs. 13000/-, + Rs. 4000/- Hindalco Emp. Corporate Discount and all basic accessories like CD player, Leather sheat cover, Taflon coating etc). in written.
The dealing sales person of M/s Sonebhadra Automobile Mr. Amit Kumar Yadav along with other sales persons Mr. Pandey has had promised us to give us the all dues duering delivery and on their assurance, we had booked the said car on 20th Nov.2007. The car was delivered to us on 8th Dec.2007 at 8.30 pm, I had paid Rs 235000/- ( After deducted discount offer Rs. 13000/- + Rs. 4000/-) with registration fee immediately 08/12/07.
Time an again till the time of after delivery of vehicle I had numerous time contacted M/s.Sonebhadra & M/s. AGR regarding for our dues and registration paper but more effort I have got Ra gistration paper 09/03/08 and I was not getting any other benefit commit ed by dealer till date.
I am so many time inform to AGR regarding my problem and I also went to M/s. AGR and meet his Representative Mr. C.S. Sing discussed with same.

Mr. Singh said to me, this is not my fault but M/s. Sonebhadra is sub deaelr of AGR and share all benefit with AGR, So equally responsible for same because they are business with both.

I am also inform so many time to M/s. Marutisuzuki " Contact Us' but till date they had not responded. I have save the reply in our mail for record.

I am humbly request to you kindly help me and look in the matter seriously and take appropriate action for solve my problem and oblige me.

Yours,


R.N. Mishra
Qtr. No. I - 39, Hindalco Colony
P.O.- Renukoot - 231217,
Dist.- Sonebhadra(UP)
M.No.- [protected]

To,

M.D. Satya Sheel khoshala
Reg office, Suzuki Motorcycle PVT Ltd.
100 southern plaza, 389 masjid moth, south extension 11,
new delhi - 110049

Dear Sir,

We have applied for a Suzuki Access 125 scooter through the Alleppy Suzuki Showroom with address as Alleppy Suzuki, Parvoor, Vadakal P.O. Alleppy - 688003, Kerala, India. We have registered this vehicle with an intial registration charge of 1000/-Rs with reciept No: 246 dated 22nd Dec 2007. We have also done a payment of 40000Rs with reciept No. 261 dated 21st Jan 2007. Its been more than 5 months as if now, the showroom is not responding and is not giving us the vehicle. They don't even pick up our calls and they when asked before was constantly reminded as out of stock.

Please do the needful soon. I am not happy with kind of serivce provided. I will escalate this to any level, if not replied, after paying the amount for the vehicle, which is completely ridiculous.

Thank you
John Varghese

have been trying to book a Maruti Swift Dezire VXI from the last few days, and had a annoying experience with the Dealers & Maruti Call centre employees. . Firstly, the car shouldn't have been launched if the production units were not capable of meeting the demand of the market. Secondly, there should have been some transparency for the customers to know whats going on.

I have spoken to Rohan Motors, Bagga Link, Allianz & Vipul Motors who have educated* me on different ways Maruti is taking to earn more money from the customer. Dealers are suggesting to pay 20/30 K as premium to get the early delivery of cars. Now, this is not acceptable.

Now this is not a good story for company having sold 764842 units in 07/08 for Rs.178603 million with Net profit of RS. 17308 million. Maruti is planning to invest another Rs. 90 billion till 2010, but with this planing & your CSAT scores going down, need to do a lot of effort.

Extremely Dissatisfied Customer...

ON 5th MAY 2008 I HAVE GIVEN MY MARUTI ZEN CAR AP10K 7374 FOR SERVICE AND PROBLEMS RELATING TO AIR CONDITIONER, STARTING PROBLEM AND BATTERY AT THE DEALER M/S MITHRA AGENCIES WORKSHOP AT RTC CROSS ROAD HYDERABAD. ON 6TH MAY I RECIEVED A 3 TO 4 CALLS FROM THE WORKSHOP THAT MY CAR IS READY FOR DELIVERY. WHEN I WENT TO THE DEALERS WORKSHOP TO PICK UP MY VEHICLE I WAS GIVEN A BILL OF AROUND RS 3700 TOWARDS SERVICE AND SPARES CHARGES. ON SEEING THE VEHICLE I HAD THE SHOCK OF MY LIFE. THE CAR WAS NOT EVEN CLEANED OR WASHED. ONE OF THE PIPES RELATING TO THE AC WAS REPLACED AND NO OTHER WORK WAS DONE.

ON MY ARGUEMENT AND VERBUAL DUALS AT THE WORKSHOP THEY HAVE JUST CLEANED AND WASHED THE VEHICLE, SAYING THAT OWING TO HEAVY RUSH THEY WERE NOT ABLE TO CLEAN THE VEHICLE BUT ASSURED ME THAT OTHER WORKS HAVE BEEN CARRIED OUT. THE FACT IS NITHER THE BATTERY PROBLEM NOR THE STARTING PROBLEM WAS RECTIFIED. EVEN TODAY I FACE THE SAME PROBLEM.

I HAD WRITTEN MY COMPLAINT IN THE COMPLAINT REGISTER AND SENT AN E-MAIL TO THE COMPANY BUT NO ONE HAS RESPONDED.

A VERY SHABBY AND POOR STATE OF AFFAIRS AT THE DEALERS WORKSHOP AT MARUTI WHICH BOASTS OF THE NO 1 IN CUSTOMER SATISFACTION.

Dear Mr. Nakanishi,

Greetings.

This mail is from a loyal maruti customer of over 20 years and now a disgruntled one.

I am another customer who booked a DZire with one of your esteemed dealers at Gurgaon.
The date i booked DZire VDi was April 04, 2008. I was told that the vehicle will take at the maximum of a month to reach me.

It has well been beyond a month. The entire amount has been credited by the bank to the dealer. There is absolutely no confirmation on when the car will be delivered. The prestigious awards that you claim to win year on year are nothing but a flash of hoax. I am totally convinced. Afterall, you have been in business for countably long years and predicting supply-demand and maintaining a good SCM should be your key competency.

One Mr. Nitish (allegedly Zonal Manager- North India) has issued a statement at http://www.consumercomplaints.in/complaints/maruti-swift-dzire-c42203.html


The first incident of 'fraud' surfaced when i evaluated the car via multiple dealers to get the exact on-road-know-how.
The Batras @ Faridabad asked for a Rs. 25, 000 premium to deliver the car in flat 10 days. Funnily, they were willing to negotiate. The Vipuls @ Faridabad told me on March 27, 2008 that they had received 113 booking by that evening. Two days and 113 booking in Faridabad alone is a huge number. I hope you are in sync with me on this. The current dealer proudly printed on my booking documents that the delivery date was non commital.

In the growing economy where the customer decides the fate of any corporate, i fail to understand how does Maruti manage to sideline the same. Moreso, win awards to add to the agony.

Now imagine the scenario wherein, because of your known (your dealers included) practises, the media is involved with a bunch of consumer forum complaints (http://dzireproblems.blogspot.com/), would you then be able to correct your image in the market ?

Would you be able to face the emarassment if the court asked you to publicly share the delivery timelines of the vehicles and the same applied to your dealers ? Would your efficient dealer managers be able to answer phone calls then ?

I believe you follow multiple 'scientific' methods in your production and dealer management viz. SAP / ISO 9001:2000 / TS 16949 : 2002etc.

If your performance is so pathetic that you cannot meet the demands, should you not be stripped off your certificates for the above. Ofcourse SAP system remains your Enterprise Planning tool, if any. I am forced to believe that the Sales Managers have been planning using Excel sheets as to how they can create a fraudulent requirement sheet to cheat the customers and help the Maruti Dealerships earn money.

Why does an exhaustive system like SAP not offer you a small portal link that enables users to track their car bookings via the booking number. You sell probably 100000 cars / year (approximated fig). Airlines sell as many tickets in one month or less. They are able to do it.
Where is the transparency that any customer expects of you ?

My humble request to you is to get involved NOW. Talk to customers, tell them when they will get returns for their money and why you are still best while being a Desi company. Incentivise them for being loyalists. Pay their interest money, its their right.

You may definitely choose not to respond or respond in a way that doesnt describe the tangible gains.

Its purely your perogerative now.

Thanks and Kind Regards,

I purchased a SX4 Vxi on November 26, 2007 from Asha Motors, Bhuj. At the time of booking I had asked for Fog Lamps to be fitted on the car and paid additional Rs 4800/- for the same. Price as told by dealer for the Maruti Genuine Accessory(MGA). In April this year the Lamps went unserviceable. When I took the car for its second servicing I pointed out the problem to the service engineer at Tara Automobiles, Bathinda. To my dismay, the workshop refused to repair the fog lamps and advised that new lamps be fitted as the accessory was not genuine. This would have a financial effect of Rs 3900/-. To my amazement I had paid Rs 4800/- initially for the same.
The same was addressed to Maruti on their website, to which i got a prompt reply initially. Thereafter the complaint against the dealer seems to have gone to deaf ears. I would really be thankful if someone could advise where i should file this complaint.

I booked a Swift Dzire VDi model with Tanya Automobilie Meerut dated 30.03.08. Tanya person at Tanya promised to give delivery within 10 days.
After 10 days Mr. Yadav of Tanya Automobiles asked for full payment to get the delivery within next 7 days. I made the full payment (loan sanctioned by Bank & remaining amount i paid thru cheque).
After 7 days Mr. Yadav confirmed delivery by end Apr'08.
But on 30.04.08 Mr. Yadav again postponed delivery and said he will confirm on 2nd May'08.
Meanwhile I had a talk with Mr. Muneesh Bali Area Manager of Maruti Suzuki who never responded well. He rarely picks his mobile phone and on contacting him at his office it was told either he had not reached office or is in a meeting.
Also I got a mail from Tanya Automobiles GM Mr. Navneet expecting delivery by 1st week of May'08.
Meanwhile Mr. Yadav of Tanya Automobiles Meerut told me that your number is first and the first Swift Dzire Tanya will get in May'08 will be delivered to me. He also confirmed that Maruti is not delivering any Swift Dzire VDi till 15th May'08.
Now today (09.05.08) after lot of efforts when i received the mail from Mr. Muneesh Bali that Maruti will be delivering 3 Swift Dzire VDi in May'08 I contacted Mr. Yadav of Tanya Automobiles he said your number is 3rd and you will be getting the delivery by end of May'08 or 1st week Jun'08.
Mr. Muneesh is not picking the phone and Tanya Automobiles is not responding well.
Even I contacted Head office at Delhi the said we are noting your complaint and will revert back to you but no response.
Can anybody help.

Dear Team,

Since few months I am facing left alignment problem in my Maruti Swift 2007 model.
Car is badly pulling on left side when I am going above 70-80 kms/hr.
I have chosen MAGIC AUTO, MAYAPURI Service Station for problem resolution.
They found left alignment problem, instead of resolving the problem, they have just
tried to convince me and convincing me everytime ( 3 times I gone for the same problem there ).
I raised complaint to their works manager( Baljeet Singh .
Mr. Baljeet Singh started convincing me without seeing/testing my car.
He started advicing me that its something normal.Huh... I was surprised I am also working in
service industry, telecom sector, but so worst scenarios in INDIA.
Please try to resolve my problem as it is urgent otherwise I am bounded to go for consumer forum.

Thanks
Vineet Prakash

I had booked a Swift VDI in Bimal Indiranagar showroom on 13th Dec 08 for sunlight copper color. The delivery time indicated was 3-4 months. In March when i approached the showrrom the team lead said all VDI customers would be given preference for Swift dzire. I changed the booking to swift dzire ZDI and the team lead said delivery would be effected within a month. On constant follow up one day the sales person said you have booked your car only on 27th March and hence you are the last in the queue. There was no response on what is the prefeerence given to VDI customers. As no official response was forthcoming I spoke to the Maruto representative Mr.kaushik and he says the car will atke 8-9 months for delivery. He said there are 8 ZDI bookings in all at Bimal and I am 8th on the list. Bimal indicated to me the car would be delivered in the next despatch! Lack of transparency and tendency to take the customer for granted is a starking reality in Bimal showrooms. The situation is much better in Chennai where the showroom atleast indicates a tentative date for delivery at the time of booking.

MIGHT SOUND THIS AS A JOKE BUT WE ARE MAKING IT A GOLDEN RULE FOR THE FAMILY AND NEXT GENERATIONS "NOT TO BUY MARUTI PRODUCTS".
i have a maruti alto car DL 9C P 2866 november 2005 model bought from mayapuri DD MOTORS. My car has been serviced at wazirpur service station again DD MOTORS since the very begining.
i have been getting my service done regularly by paying high amounts each time but now if you see the condition of the car, my car reacts funny and jumps being run on petrol.
i got CNG kit fitted few months back and was aware that this is going to effect the engine as well upto some extent. now when i turn my car on petrol it doesn't perform the way it should.
may be this is the reason why maximum no.s of car burning are of MARUTI.

last time i approached these wazirpur at guys DD MOTORS, they wasted mine and there's time as well without understanding the crux of the problem.

MARUTI GUYS NEED TO MAKE IT POINT " IF YOU CAN'T CATER TO YOUR EXISTING CUSTOMERS YOU'LL AUTOMATICALLY LOOSE NUMBERS IN LONGER RUN B'COZ IT'S NOT COMMERCIAL ADVERTISEMENTS IT'S A WORD OF MOUTH SALES OF YOUR EXISTING CUSTOMERS."

i didn't invested too much by buying alto car but had learning out of it, not to buy any maruti products.

doesn'd matter too much but if MARUTI guys think they could do something about it, i shall be contacted @ [protected].


TARUN RANA

TODAY ON 14/05/2008 I HAD GIVEN MY VEHICLE TO M/S KATARIA AUTOMOBILES, DUMAS ROAD SURAT FOR REPAIR OF MY CAR. THE HEAD LIGHT WAS CHANGED. TILL THAT TIME I WAS PURCHASING GROCERIES FROM VISHAL RETAIL.

WHILE DELIVERING THE CAR THE PAINT NEAR THE PETROL TANK WAS DAMAGED & I IMMEDIATELY INFORMED THE SUPERVISOR, BUT THEY DID NOT DO ANYTHING. NOW EVERY TIME I SEE MY CAR I REMEBER OF MARUTI CARE, WHAT SERVICE DO YOU PROVIDE.

I REQUEST FOR IMMEDIATE RECTIFICATION OF THE PAINT AS PER ORIGINAL ONE.

I purchased wagon r from pebco motor, jamshedpur, jharkhand on 21/sep/2004.I Purchased the scheme of 4th year extended warrenty.In the last servicing from pebco motor my self solenoid is not working. self solenoid replacement comes under extented warrenty, but not changed by pebco motor.

I had purchased a Maruti Zen Estilo Lxi from Ludhiana-dealership being Sandhu Motors. The car was purchased around 3 months back in the month of January and since then it has gone to the service station 5 times. What an achievement for a company like Maruti Suzuki!!!.Sometimes the brakes are not working properly, sometimes there is problem in the engine, sometimes the car is not starting etc etc.I already have three maruti vehicles and i was planning to purchase one more- Swift Desire but the attitude off the dealer has made me change my mind. I have requested the dealer n number of times to check the vehicle thoroughly but all in vain. I live in Delhi and the car was purchased from Ludhiana and you can very well understand how difficult it is to go back to Ludhiana evey time the vehicle breaks down.

After going thorugh all the frustration I had written a mail to the service department of Maruti but no revert was recd. from there side.

Regards

Dear sir,

I have appraised you of the fraud perpetrated on me by your dealer vide my mail dtd April 5, 2008( Tracking number: HT20080405_[protected]) the text of which is reproduced below for your ready reference.


This is to bring to your kind attention that on March 28, 2008, I asked the Maruti Dealer at Kurukshetra, for a 2008 model Zen Estillo and were shown one. I made full payment for the car and got the delivery of Zen Estilo VXi superior white car on March 28, 2008 from your showroom at Kurukshetra.

Later on from the date of manufacture on the Tyres and enquiry from your office I found that I was given Model of September, 2007. I was surprised and shocked as I could not believe that a thing like this can happen in a company of high repute such as Maruti. I believe that if a model of previous year is being sold to the customer, it is brought to the knowledge of the customer and his/her consent is taken.

This has affected me psychologically and given me mental agony instead of any excitement and happiness. I have not driven the car except filling the petrol tank to the brim. It is parked in my covered garage.
I request you to replace the car by 2008 model and necessary action must be taken immediately.


Apparently no cognizance has been taken of my complaint.I am surprised at the callous and indifferent attitude adopted by the company.

Through this mail I call upon you once again to give me full refund of entire payment including Insurance& road Tax paid by me and take back the Sept 2007 model car sold to me as 2008 model.
If I do not get redressal of my complaint in next seven days, I shall have no option but to proceed legally in the matter and also to take up the matter with consumer court.Needless to mention that all this shall be at your cost.

I lookforward for a quick response.

Regards
Indra Handa