[Resolved]  Maruti Suzuki — Mithra Agencies (Hyd) - Maruti Service Centre

My Car - Alto LXi - AP09BJ2154
On a rating scale of 0-5 (5 being the best) i would rate the service standard of Mithra Agencies (Hyderabad - RTC Crossroads)
first free service - 4.5 (Quite good)
second free service - 3 (Neutral)
third and final free service - 1 (Extremely poor)
thereby indicating that the standard of services deteriorates with each passing day

Complaint:
I got my 3rd and final service done on 13th Sept 08, sat (Supervisor - B Raju) and have the following grievances
1. There was an USB cable attachment to my car music system which has been detached and stolen
2. I requested the supervisor B Raju to mend a small dent on the plastic car bumper, which he did not undertake siting time constraint
3. B. Raju advised the car clutch to be changed (which would have an appx expenditure burden of Rs 4K)... this has come as a surprise as the car has been in use for only about 8+ months and run about 3500 Kms... On second opinion from outside, I have been told that there has been a normal erosion in the clutch plate and the same need not be replaced for atleast the next 6 months.
4. I have been charged Rs 760/- on various accounts despite this being a free service.
5. Have not been too satisfied with the quality of services as I could not make out any difference whatsoever before and after the service, nor have any report card been provided to me

The intent of this complaint is to create public awareness of the kind of after sales services Maruti actually provides to its customers...
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Yes This is worst service centre of Maruthi in Hyderabad. The employees behave as if they are in Government Service. No body cares U. They(employees) are just enjoying being there and Supervisory cadre is at its worst. We faced, When we went for servicing one person spoke and left after half an hour on our asking other person made a trial run then he left and a thid person took the details without a trial. When delivering I had to contact whether the vechicle is ready or not. While delivering the concerned who has booked for service no available and a new peson for delivery was entrusted only after our enquiry that too after one hour. Even in delivery not all the works attended and the delivery person feigned ignorance of the job to be attended and we were forced to take the delivery sans even washing and cleaning etc., As such I request one and all not to purchase nor give service to M/s. Mithra Agencies having show room at Hyderabad Himayatnagar, RTC X Roads, etc.,
I noticed knocking in my car engine Alto LX.I got checked my car in service centre MOTOR WORLD in Jamshedpur from where I purchased it.They checked but couldn't rectify the problem.They changed the three spark plugs and charged me Rs.375 for it while my car is in warranty period.I want some sincere action in this matter from MARUTI SUZUKI LTD.I think there is no expert mechanic in this service centre.There should be one expert mechanic in every service station.Problem in my car is still as it is.
I rate MITHRA car service centre as 0.5 ...is there any grade to assign for the ideotic and stupid services...that i can rate to mithra service centre at RTC X ROADS.

i gave my car for 3rd free service at RTC X ROADS MITHRA service centre.-( supervisor name is MAHESH - IDIOTIC guy.) they returned me th ecar on second day. on that day test drive was not given for the services and there was no explanation for the things they did in that service. i observed that the service was not good and all my cluth and breaking system was not at all satisfactory it was some thing completely different from the before service condition.. i called the customer care and asked for the reason why they made like this to my car.. they have given some stupid and irrelevant information for that mistake. on friday 12.11.2010 i went and agian given for the rectification again same stupid guy too th ebatch card for my car and also due to there mistake i got dent at my bonet and asked them to rectify that also . they told that they are going to charge 3000 rs fo rtaht ...actually that was happened due to there problem only but still i agreed fo rthe rectification.But i did not get any call from them - whether service is completed or not no response from th estupid and idiotic service centre...when i was trying to call the supervisor for the status of my service his mobile was switched off. at last with great struggle i called and went to service centre on sunday 14.11.2010 still th econdition was not satisfactory and painting was too worst ...i dopnt know why they are doing like that.. i have no time to arugue with th e[censored]ing guys at that time and came back with very v ery dissatisfaction..
kindly any on ehelp people like us who have been faced theese problems.. even there is no person who can take action on all tjose stupid activities...


there is a person mahesh and his boss.. those are great [censored]ers... they only [censored] th ethings they don`t know any thing about the customer values...

kindly help us by [censored]ing those guys...



pardha...
my dera hyderabadies...kindly dont buy any car or avail any car services from MITHRA SERVICE CENTRE AT rtc x roads, ...

stupid and idiotic service centre...
kindly dont choose MITHRA agencies for there services...

its my humble request..

they are no -1 bluffers in thi shyderabad...
dera friends dont ever try to choose mithra service centre for your valuable car service its utter waste and stupid and idiotic service centre...


kindly do not choose mithra services... for your car ...



RTC X ROADS MITHRA SERVICE CENTRE is not at all good they will [censored] us like any thing with out doing any valuable service to us...

pls kindly donot go fo rit... tell allyour friends not to choose this service centre...


MITHRA AGENCIES is one of the waste and idiotic service centre...
its d category comp
Inefficient people, greedy and cunning...everything is such a secret . No accontability and no higher authoritiy is bothered abt grievanve redressal...bunch of crooks at RTC X ROADS. There shud be negative rating for this service station.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Maruti Suzuki India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    25%
    Complaints
    6886
    Pending
    0
    Resolved
    1707
    Maruti Suzuki India Phone
    +91 11 4678 1000 [New Delhi]
    +91 22 2659 0478 [Mumbai]
    +91 48 4408 8400 [Cochin]
    Maruti Suzuki India Address
    1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
    View all Maruti Suzuki India contact information