Maruti Suzuki India Complaints & Reviews

Maruti Swift Dzire Complaints- Delay in delivery

Three month back I have booked Swift Dzire VXI by giving Rs. 10000 as advance. As told by one of executive Mr. Dinesh Sharma & senior officer Mr. Rakesh Bhardwaj of M/s T.R. Sahni Motors Pvt. Ltd. that we will deliver the car within 15 days. I have booked the car vide R.No. 24171 dated 16/04/2009 & paid chq. No. 956285 dated 11/04/2009 of Syndicate Bank, Dev Nagar, New Delhi, but till now I have not delivered the car. Moreover several times I speak to Mr. Dinesh (executive), Mr. Sharad (senior to Mr. Dinesh) and Mr. Rakesh Bhardwaj (G.M.) of M/s. T.R. Sahni Motors (P) Ltd. but they are simply misguiding and not giving exact date of delivery of car. I once again wants to know the exact date and time for delivery of car and the true reason of delay as Maruti is valued brand in Auto Industry if such type of things happens with genuine customer like me then the image of Maruti will spoil and people will not trust on the commitments made by authorized dealer of Maruti. Hence I request you to take the matter seriously not only for me but for the image of the Company as well.

By Jitendra Kumar Jain


C.C. to M/s. T.R. Sahni Motors (P) Ltd. (Auth. Dealer)

Dear Sir,

I had purchased a SX4 car from popular automobiles on11/05/2009 from trivandrum( Registration No. KL 01 AV 3537) and I had given for first servive to HERCULES AUTOMOBILES . the car where ran only 450 KM at the time of servive.
After delivery of vehicle by completing service I took the the car to my home, on the way to my home there were smoke coming through the AC wend's and also the engine oil indicator were also blinkering. Suddenly engine stopped and a small murmering sound is coming from engine. When I tried to start the vehicle its not starting. then I pulled the car to car shed and this became a big shame for me as I bought a big car from maruthi after few days people were saw i am pulling my new car.

when I opened the bonet the entire oil has been spreaded over the engine room and i pulled the oil guage needle the entire oil has been drained out.

Immediately I called Hercules service center and told the problem happened to my car and they told me they will call back, but even after a long time they didn't called me and I called again, that time they are asking with whom u speaked earlier and there is no complaints registered. After that I contacted again Hercules and they told they had sent two mechanics to my home. After one hour they reached my home at 9 o' clock and told oil filter has been broken due to over tight

Simultaneously I contacted Mr. Sameer Jain who is responsible for the service in Trivandrum and he adviced me to contacted Mr. Cristopher who is the CEO of Hercules Automobiles and I contacted Mr. Christopher also he told he will took the car on sunday or monday but till noon on monday nobody called me.

I went to hercules showroom and met CEO and Service Engineer and they accepted it has been there fault and apologised for the same and they told me they will bring the car to the service center and check what had happened but I am not ready to give the car to Hercules again and also I am not ready to take this car, I WANT REPLACEMENT OF CAR.

I am going to give a case against Hercules Automobiles at CONSUMER COURT tomorrow itself.

Please go through the issue and I am attached some photos of my car engine room. Please do something as early as possible.

Regards
JYOTHISH R
[protected]

Dear Sir,

CC : CCM/CRM

Subject : Enquiry About purchase; Booking made but delivery not initiated.

Customer ID: [protected]
Order/Inv : SOB09000493
Receipt No. REC09001080
Receipt Date: 03rd May'09


I truly appreciate & regard the support extend to us with immediate response of our query. But I would say with extreme disappointment that same is worthless till I get final output. Though I got a call from Vipul Motors, Faridabad when i filed a complaint 2 month ago yet i received same consolation nothing has been finalized.

I really wish to understand that if my waiting time for Swift diesel is 3 Months then does it really mean that I would be getting my car delivery on 30th of third month or should I get the same atleast 3 to 4 weeks before last date as a customer delight..…? It has already been 10 weeks.

Myself is working with one of your A-class vendor Sanden Vikas which has recently got 3 Awards in various vendor performance categories. I being in Imports deptt, know very well the Maruti Schedule for Swift Diesel (YN4D) for each month. There hasn’t been any unforeseen fluctuation in Swift-D schedule for so long time. If there would have been any kind of serious shortage then definitely Maruti would have done some thing to kill the backlog & achieve the equilibrium. Despite of this, i really wish to know why this dealer is not been able to meet my request before time & waiting for last day of committed waiting time to get me the delivery.

I strongly feel that there is lack of transparency in the system. There should be any online system or any other tool for customers to track the status of their booking/ pendency wrt sales etc.
So that we could not do the follow up like I have been doing for last three months. This system will reduce the chances for dealer to skip the booking, if any. Atleast, we all can check the status of booking or pendency at any given point of time.

I came to know that company has the facility to advise the customer of their status of the booking with the help of aforesaid customer ID & order no. It can be traced online since apparently these are the numbers provided by the company itself & has complete record since the inception to fixation of production bucket to dispatch.

Hence, now I would like Maruti people directly to respond my query & ask Vipul Motors, Faridabad to get me my Car delivery immediately. Since if you would ask Vipul Motors, Faridabad to respond my query then there would be the same answer which I know for last three months.

I don’t want any response from the dealer except the car delivery as I am not going to entertain any call except the call related to my car delivery.

Being on supplier end, you should understand our problems being faced with out a fourwheeler. Everytime, i have to call a Cab whenever i have to go somewhere & pay enormously which i feel company should compensate to me. And in emergency cases, you can imagine the need & heartfelt loss thereafter.

I have been a loyal customer to Maruti for long time but now have started thinking to switch my loyalty to other Automobile company since I realize that my situation may not be different & company may not be affected with loss one customer, but I find this level of service completely unacceptable.

Hence, would request you to advise me the status of my booking & instruct Vipul Motors, Faridabad to initiate & get me my delivery immediately before i would come to face any emergency case.


P.S - Please let me know if Maruti Udyog Limited finds this request unreasonable. I appreciate the time you have taken to read this & earliest action in this regard

Thanks & regards

Paras Kalra

Hi;

My name is Siddhartha Sinha from Delhi and I own a 2004 made Maruti Suzuki WagonR. I have not had any major problems with the car except for the poor servicing that I have been receiving. My car has just run 60, 000 km(s) and on 28th of June, 2 009, it went through a major servicing. Just to inform you that I had these following problems when it went for servicing;
a) Clutch- Extremely hard
b) Noise from Calipers or Front Brake Shoes
c) Bubbling
d) Wheel Alignment

After the servicing (and I paid a substantial amount for the same), I find the following problems;
a) Clutch is still extremely hard with a distinct noise coming out everytime it is depressed.
b) Caliper Noise has never subsided, even after telling them repeatedly about it.
c) Bubbling is still there, especially when I am cruising at top gear between 60 to 80 km speeds
d) Alignment not done properly as the car pulls towards the left.

Apart from the above, the auto entry system that I had installed in the car does not work at all after the service. This is not the first time that I am not satisfied with the service provided by this particular Service Centre, it has happened earlier too and I had to revisit them often to take care of problems. Due to non-availability of better service centres close to my residence, I am having o visit this centre again and again.

The details of the centre are as follows:
Excel Automobiles
Contact person Manoj Sehrawat (M. D.), Suraj Singh (Work Manager)
Address Maruti Authorised Service Stations
78, Bagdola. Sec. - 8, Dwarka
City New Delhi - 75
State Delhi
Phone(s[protected], 55469752
Fax[protected]
Mobile Manoj Sehrawat(M.D.) [protected]
Niranjan Sehrawat [protected]
Krishan sehrawat [protected]
EMail [protected]@yahoo.com
Website www.vyapardarpan.com/excelautomobiles

My details are as follows:
Siddhartha Sinha
email sid.[protected]@gmail.com

Mr. Pankaj Narula
Maruti Suzuki




Dated: 30/06/2009

Dear Mr. narula,

This is in continuation to my earlier unacknowledged and unattended complaint of 28/05/2009 lodged with the regional office regarding the faults (Clutch vibrations) in my car (Swift DZire VDI, Regd. No. DL7CH 6637) purchased from Bagga Link Motors on April 28/04/2009. At the time of first free service, the car was not even washed by the Bagga Link workshop and certainly getting the faults rectified was a distant dream. I lodged a stringent complaint with the regional office and after incessant pursuance and innumerable calls to the regional office; Mr. Vijay of Bagga Link Motors attempted some repairs. Apparently the clutch vibrations got diminished but resurfaced after a week (nearly 100 kms. drive). I immediately informed the workshop authorities but all in vain, which is why I had to again lodge a complaint with the regional office.
It is shameful on part of Maruti that the complaints lodged with the regional office are closed without being attended. Moreover, each time when regional office[protected] is contacted to know the status of the complaint, a false assurance is given “we will call you after half an hour but that half an hour never comes”.
I request you to intervene immediately to resolve the faults, so that I may not be put into further hardship.


Thanks and regards

Yours Sincerely


Dr. Hemant Kumar
Ph.D., BOYSCAST (U.K.), R.A. (Italy)
Associate Professor of Physics.
MotiLal Nehru College.
University Of Delhi, South Campus.
Benito Juarez Road, Delhi 110021
Ph:[protected], Fax:[protected]
Cell: [protected] Resi:[protected]


Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092

I Purchased Maruti Suzuki Ritz on June 5th (Delivery Date) in Cars India, Chennai. I haven't received a Standard Component (Mud Flaps) till date. This is so bad. Even the same problem exists for Ritz accessories. None of the officially released accessories are available in any dealer shop. Maruti Suzuki, are you sleeping?

Ref: (1) Chassis No. MA3FKEB1S[protected] Engine No. D13A1007497

(3) Regn No. DL 2 CAG 6500 (4) Model-Swift VDI


Sub: Noise in rear wheel bearings


Dear Sir,

Please refer to the above. The vehicle was purchased from Competent Automobiles Co. Ltd., 19, Shivaji Marg, Najafgarh Road, New Delhi-110015 under 1 year manufacturer warranty & a two year extended warranty scheme on 20th Mar 2007. The car has been repeatedly sent to the dealer’s workshop for replacement of rear drum wheel bearings which had become very noisy. The dealer claims to have replaced the bearings on two occasions but the fault has still not been rectified. It appears that the dealer has been cleaning the bearings & re-fitting them else the problem should not re-occur so frequently. They are even charging labour for replacement which otherwise should have been done FOC.

We request you to kindly call for the service history of the vehicle from the said dealer & look into the matter. The car has logged around 56000 kms.

Thanking you.


Yours faithfully,

For Subrat Organics Pvt.Ltd.

(Sandeep Nayar)

Director

mobile: [protected]

Mr. Pankaj Narula
Chief General Manager (Service)
Palam Gurgaon Road
Gurgaon-122015(Haryana)

I want to share my experience about changing pattern of behavior and attitude of staff and customer services at MSSD Naraina. Our family has 4 different Maruti Models which have always been serviced at MSSD .On 11th July I had given my Wagon R for routine annual service along with renewal of insurance( Job No.0384500) . I had to call the Service station twice at 5.15 P.M.(Promised timings were 5 P.M.) to check readiness as I had not recd. any SMS. I was told to come at 6.30 P.M. On reaching I had to literally ask everybody about status of readiness. Nobody was interested as they busy closing their day and reception people had left. I was curtly told that it was Mr. Sarkar who would know. When I asked his mobile number I was told that neither did they have it nor there was any use as his mobile was switched off.( Clearly conflicting statements) I had no option but to go around the whole complex looking for the gentleman. I couldn't. I came back to the Front Desk and confronted the uncooperative gentleman about his discourteous approach. Seeing no redressal, I shouted asking the reasons and that I would put in a complaint, asking his credentials, since he was not carrying any name plate. He scribbled his name as S.K. Sikka, a fair plump aged around 25 yrs. with glasses. He commented that he was working as CASUAL and was FRUSTATED . I wonder why such people are made to sit at Front Desk to malign a company which is spending a major chunk of earning for customer satisfaction.
This incidence was brought to the knowledge of Mr. Sarkar for necessary action
Next jolt was that at the time of payment I was told that I had to pay Rs 13025/- as cash as Credit card facility was closed. Fortunately I was carrying my Cheque book and I paid thru cheque.
Another jolt I was told that since Mr. Rajiv had left Insurance cheque could not be accepted.

You will find it unpalatable but I would like that such incidences are investigated so that image of company is not tarnished by few undesirable elements.

My next car ( DL 9 C K 6089) insurance and annual service is due in August 09 would like an action taken report against this complaint before that so that I could go with little ease next time.

Dr LALIT DANG
R-811 New Rajinder Nagar
New Delhi-110060
[protected]

Sir,
Prompt after sales service is a key to customer satisfaction and building goodwill of the company.
But, I would like to draw your attention towards my case. A Maruti Suzuki Ritz, model VXi was booked on 26th May 2009 and delivered to me on 15th June 2009 with a promise by the distributor of providing accessories like matting, seat cover, mud flap with in 2-3 days.
As of now, the promise is not yet fulfilled till date. All attempt have been made from my side, like visiting distributor place 10 times, calling customer care 3-4 times, On the other hand the distributor is pressing me for servicing of the car, since one month which have been driven just 280 KM because of non availability of requisite accessories.
All this is providing me a mental tension and feeling wastage of my money as I am unable to use the vehicle without accessories, Sir I request you to take some action within a week or else I will report this matter to the consumer forum and in media.



Regards

Mrs Menu Arora
57, Maharishipuram, Agra
M.No:- [protected]
[protected]
CC: Madhusudan Motors, Agra

have purchased maruti swift car purchased from Chittosho Motors, Mohali) on[protected], which met with and accident while going to Amritsar on pilgrimage with 6 members of my family including my 40 days old baby resulting in major accident so to the car apparantly because of malfunctioning of the front tyres. I requested the Maruti attend to my following observations 1. Both the front tyres got deflated without any apparent reasons resulting in hitting the road divider and the car turned topsi turvy twice and landed on the other side of the divider. 2. Providentially the family suffered minor physical problems making it difficult for 3 members of the family even to move properly. 3. The car had run about 300 kms and was on its first trip outside Mohali. The entire episode is very disappointing and disheartening for me and my family. Prayer : As brand new car has got damaged leaving a great trauma and phychological and emotional setback it is but natural for us to request you to replace the car at companies cost as the car as there was definately manufcturing defect/parts in the car. My Car Number is : PB65D (T) 5702. So far no action taken by the agency and Maruti Udyog. No action has been taken by the agency and Maruti Regional office so far.

Still my questions not responded by the Agency and Maruti :

1. Why new tubeless tyres got deflated before hitting the divider, whereas there was no obstacle in between.
2. All the site photographs shared and they are clear evidence that there was problem with the tyres but agency and maruti didnt take any action.

Dear Concern,

This is in reference to the Maruti Suzuki Car Model Alto LXi bought by me from Apra Auto Ltd. 3 months ago. In reference to the same I would like to bring to your kind notice that its window glass of the back seat was broken itself when car was being driven from Sonepat to Rohtak. At the time when this incident took place my father was sitting along the same seat and all the glasses scattered and feel down inside the car and upon him. It could have been a major accident if he had not been alert and rescued himself and shifted on other side where my sister was sitting. He also had minor scratches on his body and got insane at the time of incident.

After I came to know, I also felt very bad. I strongly feel that Manufacturer should take the responsibility of this incident and harassment our family had gone through during this incident and at least compensate us by paying amount of Rs. 5 Lakhs. Also this kind of incident should not happen again with any other customer and people feel safe while driving the cars of these highly esteemed companies

ATTENTION MARUTHI OWNER BEFORE GOING FOR SERVICING AT THE KPF PRIVATE LIMITED
BELLARY.
THINK TWICE BEFORE GOING TO THE SHOW ROOM FOR SERVICE. THEY ARE CHEATERS THEY CLAIM THE AMOUNT WITH OUT PUTTTING THE PARTS.
K.P.F. STANDS FOR KATHARNAK PAKKA FORUTWENTY PVT.LTED
I had taken the maruthi swift (vxi) KA 02 MB 2715 for checkup on 03/07/09. The service engineer told that it is having some problem we have to check it. On 4th they told that the repair cost about Rs.2200/-
that some HIGH TENTION CORD HAS GONE we have to replace is it will be ready by noon. In the after noon i collected the vehicle and gone back. I checked in the envening the replaced parts but to my surprise the replaced part was not found. Next day morning I went to the dealer I asked which is the part you had replaced and where is dameged part. He showed the part that he has replaced.
But actully they have not replaced that part by seeing itself any body can tell that it is old one not the new one. They told that part that they have not replaced the part. After enquiring the same they told that they have replaced orther chort that doesn't have the part No. so, we have billed the amount in with different part name.

I have purchased the Maruti Zen Estilo Car Sports Model in Feb 2009 from Sai Service Station, Lower Parel, Mumbai in the name of Ragini Kumari.They have issued the Registration Book ( RC Book) in the name of Ragini Kumari but the model of the Vehicle is wrongly mentioned as Zen Estilo Lxi.I have pointed out the mistake at that time but after repeated attempts and repeat calls to Sai Service Station, Lower Parel in Mumbai from where i have purchased the Vehicle they have not rectified the error.Almost 4 months have gone and i have complained several times but they have done nothing regarding my complaints.
Therefore please look into this matter because they are harrasing me mentally for the past 4 months.I want compensation regarding this harrasement

Thanking You

Ragni Kumari
Vehicle No-MH 43 X 3324

Dear Sir,
I am the owner of zen estilo purchased from Rahul Sharma"Regent Auto Links Pvt Ltd" A-10/9, Site-3, Industrial Area Merrut Road, Ghaziabad-201002 (U.P). We have not recieved our R/C even after 1.5yrs of purchasing it. Every time i contact or went personaly to the Regent Autolinks they have not given anything except the excuses i am fed up of all these things as i am not able to use my car because of the papers, Pls pass this complaint to Maruti udyog and that i am going to lodge a complaint on consumer court against them and the agency about the fradulent activities they are indulging in and cheating the customers.
With Regards
IT HAS BECOME ALMOST ONE MONTH TO LODGE ABOVE COMPLAINT BUT NO SOLUTION HAS BEEN GIVEN BY THE COMPANY.
Deepak Sharma
[protected]

I purchased a Maruti Swift LDI car from Varun Motors Visakhapatnam on[protected]Reg.No:AP31BA380 ; Engine No: 1162503; Chasis No: 385146) and got the Remote lock and Power windows fixed from there itself.
I have been facing the problem of frequent fuse failure and stalling of the vehicle. Every time the fuse was replaced and the wiring checked by the service centre of Varun Motors, Siripuram, Visakhapatnam and it was assured that there will not be any further trouble. But the trouble continued and I was subjected to lot of inconvenience and mental agony.
After many such occurrences, it was diagnosed that the Water-in-oil sensor got burnt and that is creating the electrical short circuit. However I was advised to wait till the time of fuel filter change at 20000 KM, as the sensor is not available independently but as a part of fuel filter assembly only. Ultimately at 7400 KM, the fuel filter assembly was replaced on 19/06/2009 and I had to pay Rs.3200/= towards cost and service charges. I fail to understand why I should pay for this when the vehicle is in the guarantee period. I request you to instruct Varun Motors Visakhapatnam to refund the above amount and also advise me regarding future course of action in case of such occurrances in future

Thanking You
Yours Faithfully

C.BABU
FF-2, Sri Lakshmi Apartments
Near Krishna College, Maddilapalem
Visakhapatnam-530022
e mail id: [protected]@yahoo.co.in
Ph.:[protected]: Cell: [protected]
Copy to:
Varun Motors Maruti Service Centre
Siripuram, Visakhapatnam

Sir,
This to bring your notice that I had purchased two Dizire IDL (commercial) from Dewas Garage, Kokata(details as under).
Firstly, there was discrepency at the time of delivery. I was SMS'd by the sales person, the engine no. and the chassis no. of the vehicle supposed to be alloted to me but despite my full payment done, it was given to some other customer for reasons best known to M/S Dewas Garage.
Secondly, I was given two different insurance policies for each vehicle with different date of commencement which caused us lot of agony to claim accident bill.
Lastly, I had submitted all relevent excise refund papers complete for both vehicle to Mr. Subhadeep who issued a receipt for the same.
I have received refund of one vehicle by cheque dated 17.03.09 . In the second vehicle refund, I have almost called at least 50 to 60 times during last 2 and 1/2 months to Mr. Avdesh, Ms. Srawani Das of M/S Dewas Garage but could not get any proper response. Lastly I was given a mobile no. of Mr. Nitin Gami([protected]) of Maruti Udyog. To add insult to injury I was told by Mr. Nitin that there are lacs. of customer of Maruti and it is impossible for him to listen to a mere customer like me.
I have already send a mail to Mr.Sanjeev Kumar of Maruti Udyog for the same but till today there is no reply from his side also.
So, I would request to kindly look into the delay and also arrange for my excise refund else I would be forced to seek the shelter of law of the land.
___________________________________________________
received cheque for this vehicle:-
___________________________________________________
Invoice No.-VSL08001977 dt. 29/12/2008 01:43 p.m.
Chassis No: MA3FKEB2S00146873
ENGINE nO. D13A-1178764
Reg No. WB-04D-3000
___________________________________________________
CHEQUE DUE:-
_________________________________________________
Invoice No.VSL08002171 dt. 19/01/2009 11:08a.m.
Chassis No.MA3FKEB2S00148419
Enginev No. D13A-1161594
Reg. No. WB-04D-3085
___________________________________________________Thanking you

Respectfully yours
(for SINGH CABS)
TEJWANT SINGH
11A. A.T.M. Rd. KOL-20
[protected]@hotmail.com
Ph No.[protected]
[protected]

Dear All,

This is to warn everyone who is planing to buy a car, service their car and Insurance of the car please donot think of this showroom.

Another name to fraud, 420, bugglers, cheaters is "Modern Automobiles, Chandigarh"

Unfortunately I bought a car from here and got insurance also from here, at the time of expiry of my insurance heir representative called up and said to re-insure from them and they will provide two free service coupons. I fell in the trap and took the insurance and when i reached the showroom to get my car serviced free for that coupan the service manager refused to accept the coupon and said i have to pay for the service, when i complained for the same there were no one to hear.

Adding to this fortunately i have reached before my car service was completed and i came to know that there balancing machine was out of order. But when i saw my bill they have added the amount of balacing also, real CHEATS. when i objected, they confirmed from the workshop that the machine is not working since morning and they deducted the amount. I feel sorry for all those people who give there vehecles for service on good faith and this dealer is ridiculus,


Modern automobiles are the bunch of f...s


Sudeep Mukherjee

After a waiting period of six months I bought maruti Suzuki swift desire vdi colour silver on 06 nov 08. I encountered number of problems after second service.
1. After second service mileage of the car dropped from 18 to 15 to 16. Pickup of the car was lost.
2. Cracks were also observed on the console and I requested the dealer to change it. After 2 months dealer (Jeewan motors, Bhopal) changed it during this event cooling of the air conditioner failed and even the direction of the vents were changed. I repeatedly visited the dealer for the same but they were not ready to listen to the problem. They argued that there is no resemblance between the air conditioner and the console and said that they have not even touched the a/c. after a lot of argument they checked it with the thermometer and agreed that they have attached air conditioner wire and heater wire (mechanic tripathi). Which they corrected.
3. There is cranking sound the in car at fourth gear which was mentioned in the job card thrice but all in vain. The sound can even be heard today the point is that even the maruti Suzuki engineer kishore heard the sound and even he could not identify it.
4. Worst draw back of the car is that it turns off while on turn. Car having power steering & electronic brakes is prone to accident at that time. Again visiting the dealer for more than a month the resisted to listen. The car even turned off in front of the engineer kishore and trial was done by putting s.d.t. the dealer changed sensor of the acceletor but the car stopped time and again and the dealer was not able to understand the same.
5. After one month of the event the dealer agreed that the car may have the problem and they changed the clutch plates. After the procedure there was noise in the bonut. For which I visited the station again which resulted that not only the sound was same, the bonut was tampered and the alignment was disturbed. Also the fiber attachment of the wind screen got disturb.
6. The pickup of the car is low. Trials were done number of times but all in vain. Gear shifting is still a problem and not smooth as was in test drive.
7. Gear shifting is hard, steering is tight the car comes out of the workshop the same way as it goes in.
8. Mileage of the car has dropped a low but dealer refuses.

My point
The car is defective and I am wasting by time, money and energy to rectify it. Above all I am being emotionally tortured for the same being a dentist a have less time even for my family and rest. If not considered appropriately I wish to enter the consumer forum for valid output.

Hi,

I bought my Swift VDI in october 2008. First of all I had to pay 35 K extra to get the car delivered in a reasonable time frame(not month and years of waiting).

Since then I have almost spent most of my Saturdays getting my car fixed.

First my car developed wobbling out of nowhere after second service. But after many visits to DD Motors they could not rectify the problem and did not give any satisfactory answer. I got a tyre checked at a local mechanic, who instantly told me that there is some problem with the tyre. I then used the spare tyre and the problem was rectified. This is the FIRST EXAMPLE OF INEXPERIENCED SERVICE ADVISORS AND TECHNICIANS THAT MARUTI HAS.

Second, the front suspensions started giving some thud like sound when the vehicle goes through a bump. I got this checked from the so called very good MARUTI OWNED SERVICE STATION AT NARAYNA. There they did some fixing and the can ran fine for not more than 2 days. I went there many times and they could not find the cause and obviously could not solve it. This is the SECOND EXAMPLE OF INEXPERIENCED SERVICE ADVISORS AND TECHNICIANS THAT MARUTI HAS EVEN IN THE SERVICE STATIONS THAT MARUTI OWNS.

Third, I recently gor my car serviced from Magic Auto last weekend. There the service advisor told me that maruti recommends a complete oil and filters change at 20, 000 kms, which costs around 6000/-. For the sake of my car I spent around 8000/- on the fourth service. I also showed the suspension problem, which (as mentioned by the service advisor) they fixed. It has been only a week and my car's performance, acceleration has gone back to the level of a car that has its service long overdue. The suspension is giving the same sound again.This is the THIRD EXAMPLE OF INEXPERIENCED SERVICE ADVISORS AND TECHNICIANS THAT MARUTI HAS AND THAT THE COMPANY IS INTERESTED MORE IN MONEY MADE ON AFTER SALES PART RATHER THAN CUSTOMER SATISFACTION.

on top of it, I will have to waste some more time on getting the tire replaced from JKTyre myself.

I think Maruti does not know that customers buy vehicles to make their life better, but my recent experience had made my life worse. I should have stuck to some other OEM rather than Maruti.

If anybody has any email id/phone no. of some body in Maruti Customer Care (preferably some body from suzuki, who cares about customers), kindly provide me.

And if by mistake anyMaruti Official takes some time of their "busy schedules" then kindly do the needful.

Tarun Kalra
([protected])
Swift VDI
Sunlight Copper.

Dear Sir/Madam,

I gave my Maruti Wagon R (AP10 AH4788) for repair (in an accident case) to one off the authorised Maruti Service Station namely M/s Naidu Motors Ltd. (1-10-1/285/1, Opp. vegitable market, Kushaiguda, Hyderabad) on 20.03.2009.
Job Card no. JC08007527 Dated 20.03.09. This was a case of an accident and body repair was a nature of the complaint.

ISSUE/Problem:- I have forgotten my CD & DVD collection in my car, while I gave it for service on 20th March, 2009. On next day, (21.03.09) while taking back the vehicle, I noticed that my CD and DVD collection is missing. I complaint the same to the concerned people, including the workshop manager. They said that, boys who have done this job are not on duty and will get back to you once thay come back on the duty. Till today i think those workers have not come back and i keep on calling them on the same issue, but no response from the dealer!!!

Since day1, I always go to the Maruti Authorised Service Station and never had such problems (you can check records with Varun Motors - Hyderabad).

These CDs and DVDs are priceless and it's my lifetime collections...!!!

I saw an advertisement on TV recently from Maruti Service Centre, in which it says that only mother can make her child happy... But I think in my case, "Mother Made Child Cry!!!"

People from Service station know an issue: Mr. Prakash[protected], Mr. Anil[protected] & Works Manager[protected].

My Details:
Name: Milind Derasari.
Address: Flat No 105, Sai Santosh Residency, Street No 1, Tarnaka, Hyderabad - 500 017.
Mobile No:[protected].

Hope, This will not repeat again to any other child(customer)!!!

Regards,
Milind.