Maruti Suzuki India Complaints & Reviews

I bought a new Maruti Suzuki Zen Estillo LXI on 1st of March 2009 through GS Motors (P) Ltd., Begusarai, Bihar. Showroom Tie-up with ICICI Lombard Insurance. On 22nd May 2009 an accident occurred resulting complete damage of my car near 10 km from Begusarai at 11:00 AM . Then immediately i informed to the showroom about this GS Motors by phone. They (showroom) denied for any assistance and they said you yourself have to manage somehow a Break-van and pick it up from spot to showroom. Then i somehow managed this and picked up my car to the show room on the same day.

On 23rd May 2009 through J.C. no. 09000299 by claim no. [protected] from GS Motors and ICICI surveyor decided that my car was fully damaged and was in total loss refund.
GS Motors estimated repair cost of RS 2, 83, 000.00

On 19th June 2009 ICICI Lombard surveyor- Mr Nagesh called me on phone and said that your claim has sanctioned total loss- RS 3, 16, 827.00

Next day on 21st June 2009 he called me to take up your new car, at a mean time he refused of full payment of RS 3, 16, 827.00 and said for 10% cut from this sanctioned amount.
Then i argued with him that if there is a rule from I.R.D.A. then please give me the reason of this 10% reduction. He denied to say anything about this.

Then ICICI surveyor Mr. Nagesh said that now he wouldn't give the sanctioned amount for total loss refund and said for repairing the car. He also said by arguing to make a complain wherever you want and my decision is final.

Please survey my car through your agency and take a immediate proper action.
I m very dissapointed from about one month of day of accident due to ICICI Lombard and GS Motors behaviour.

Presently my car is still in the same accidental position in GS motors workshop.
Car Reg. No. - BR9F/2171
Engine No. - 3348547
Chasis No. - 214985
Policy No. - MAR 10117265

Yours Faithfully Customer -:
SUDHIR CHANDRA CHOUDHARY
Engg. Asstt.
Indian Oil Corporation Ltd.,
Barauni Refinery Township,
QR No. D2 / 45,
PO- BRTS BEGUSARAI
DIST- BEGUSARAI
BIHAR
PIN- 851117
PHONE No.[protected]
MOBILE - [protected]

PLEASE HELP

Hi,

I have purchased a car from your safdarjung enclave truevalue showroom as per below details :-
a]maruti Wagon R lxi
b]DL9CN 6262

I purchased a fully loaded wagon R with cng Fitment on 9th september 2008.and made full payment wid cheque, trusting the false promise of then showroom incharge ms Sunita, of getting me the relevant papers on time.

Since then i have made umpteen phonecalls to the manager(could not visit more than 5 times as i was 7 months pregnant) but in vain .None of the promised commitments have been met and i'm still awiting the relevant papers (today[protected].

My only fault looks like i trusted the wrong people and made the full payment believing their word.

Is someone listening ????? Please Help

Dear sirs,

I'm the owner of Swift Vdi, purchased during May 2009 (KA 02 MD 5891). I have driven it only 2200 kms so far. From the time I started driving this car I have found strange noise coming from the suspensions or the struts. Apart from that, there is a also a squeaky noise that's coming from the bonnet or from the windscreen, not sure from where this noise is generating.

First visit -
When...

I've bought a Swift VXI (ABS) from kataria automobiles (ahamadabad) in Nov 2008. The Car was running smoothly till I visit DD motors (Dehradun) for the first service of the car. Afterwards the windscreen of the car start producing a noise for which when I complained to DD motors, I was told to visit again to get it fixed. then after 1 month the same thing happened again and I have to visit DD motors for the third time and the service staff (the service advisor) told me that this problem is inherent in swift (I'm afraid that maruti is designing the cars in this way). After second service (which I got done from DD motors, dehradun only) the car ran properly for some time but again the same problem started appearing. Then on oe day the AC of the car went faulty and it stopped cooling on the same time I noticed a light displey on the instrument panel that meant some problem was there with the car. I again rushed to DD motors to get it fixed where I was told that as the car is within warrenty period so it'll be repaired for free but on delivery they said that I have to bear the cost of the gas charging of the AC which occured due to failure that was indiicated by the light on the instrument penal. so if it was the fault of the car itself why should I pay for that and the problem of wind screen noise is still prominent with the car and one of the power window of my car has stopped functioning on its own. I don't know whether it is a product fault or lack of servicing.
So, Maruti is advised to look into the matter otherwise if it is a design flaw, it should do the appropriate.
thanks.

To,
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015

June 22, 2009

Subject: Delivery of Maruti 800 AC registration number WB 24K 4180 from DEWAR's GARAGE


Dear Sir,

This was sixth time I was buying mariti car but unfortunately this was our very first time with DEWAR'S Garage.

We made an appointment to take the delivery of Maruti 800 AC on June 22nd, 2009 at 10:30 AM from Topsia outlet of Dewar's garage. We were there on time.

At the time of making the booking of this car, in the first week of June, we made 100% down payment and there is no financer involved in the deal. We have been told that teh car was readily available with the dealer.

On Saturday, June 20th. we were confirmed on the delivery. Upon arrival on June 22nd. we were surprised to find the car was absolutely covered with huge amount of dust and muds all over the body (although in last weeks there was no rain in the city). We could observe many many strange spots on all the body.

We were told that the car need to be cleaned and this is normal. In fact, within minutes we found that someone took a bucket of water and a duster and started rubbing the wet piece of cloth on the body. We thought this was possibly "normal" for Dewar's Garage.

We were asked to complete the paper work and we had to wait more than two hours to finish the paper work (basically we have been waiting most of the time).

It was past noon, they finished cleaning the car and we were asked to check the presence of all equipments according to the delivery check list and take the delivery.

We wanted to check the body condition of the car and within munutes, a simple visual inspection revealed that,

A. One of the body panel (the right side of the bonnet) was damaged. The paint was not there and there was rust all over the part that could meet the eye.

B. There were several spots on the body, which were there in spite of cleaning and polishing!!! It appeared that the paint was spoiled due to some fluid/bird waste and the same was never cleaned.

C. The mile meter was showing more than 128 kms... which appeared to us rather strange that in Kolkata, it is rather unusual that the car need to run so many kilometers before delivery.


The above condition made me very disappointed and we strongly suspect that the car was possibly lying for many months with teh garage without any care, possibly under open sky. We tend to believe that the car has gotten rust all over the body.

I wanted to see the "pre-registration" inspection report of the car. Nobody seemed to be aware of such a document. Although it was told to us that one can not do anything about it, because the car has been already registered.

I took a decision on the spot not to take the delivery of the car, irrespective of its consequences.

I had a brief discussion with Mr. Rajiv Rungta of Dewar's Garage and did not get any suitable solution.

I tried to contact Ms. Priyanka Ghosh of Maruti at 16, Camac Street who was not available for any response.

I contacted Maruti CRM division at Delhi and I was advised to contact the regional office at Kolkata.

I would like you to take appropriate action against these dishonest dealers who is taking your reputation at stake and make sure that we receive the true value of the money.

If you have any question, do not hesitate to contact me at +[protected].

best regards,

Amit Basu

The clutch makes knocking sounds whenever compressed and decompressed.
The vehicle starts with a jerk specially in the morning or first start of the day even if the clutch pedal is released smoothly.It happens in all the positions of gear shifting the pedal is hard to operate and gear shifting is not smooth .
The dealership SAYA AUTOMOBILES, GTK ROAD DELHI has failed to understand the problem as they don't have any specialised mechnic to deal with dzire vdi .

The vehicle paint is not good as it gets scratch marks even if a person standing next to the vehicle just slightly moves his finger nails over the vehicle.

There is a sound from the engine compartment of leaking air pressure .

I need immediate relief from these problems, such problems are not the least desired in a DZIRE.

Respected Sir/Mam
I am working as an officer in Punjab National Bank, Circle Office, Chopasni Road, Jodhpur. I had purchased Alto LXI car from M/S Krishna Auto sales(P) Ltd Shastri Nagar Ind. area, Jodhpur on 25.09.08 vide their invoice No.458 dated 25.09.08. There is a corporate discount agreement of MZIL with Punjab National Bank wherein any employee who purchase a car from MZIL would be allowed corporate discount of Rs.5000/- from the company. I have submitted all necessary documents for getting discount to the sales executive of dealer who has also informed me of the above discount. But even after 9 months the dealer has not paid me any discount. I have written three letters to the dealer and MZIL but it has not proved fruitful.
On enquiry they informed me that my documents were misplaced by the office employee and now it is too late to claim the discount from MZIL.
I protested to the above communication from dealer but they did not pay any attention. Till date they have not paid any discount to me nor any communication has been recieved from Maruti Suzuki India Ltd in this regard. I am mentally harassed because of dealer;s behaviour. I beg your highness to look into to the matter and penalise the dealer M/S Krishna Auto sales (P) Ltd and Maruti Suzuki India Ltd and provide me justice.

Dated: 01/06/2009

Sir,

I have no words to express my anguish and horrified predicament while getting the first service of my new Swift Dzire (VDI Regd. No. DL 7CH 6637) performed by the Bagga link Motors ( Patarganj Delhi ) on 27/05/2009. I handed over the car to the supervisor Mr. Shubham Kumar at 09.30 am, and the delivery time was promised as 12.30 pm. I telephonically contacted Mr. Shubham at 12.30 pm regarding the status of the car and I was asked to visit the workshop to take the delivery. On reaching the workshop I was stunned to observe that the car was not ready and Mr. Shubham was not present there. In fact he did not come even after Mr. Radhey Shyam of Bagga Link asked him to hand over the car to me. I found that the car was
1. Full of dirt and stains and certainly was not washed.
2. The malfunction the car was exhibiting (vibrations in the cultch pedal) was not rectified, however Mr. Vijay (Works Manager )had directed Mr. Shubham to perform the rectification
I lodged a complaint with the customer care official and met Mr. Munjal the GM services. He asked me to approach the Maruti Suzuki as I had already lodged a complaint with the customer care with a copy forwarded to Maruti Suzuki.
I am anxious to mention here that it is seventh time I have faced horrible experience at Bagga Link Motors, earlier all sorts of problems were created by them in case of ALTO I purchased in October 2008 and the problems were resolved at MSSD Narayana after three months of incessant persuation and innumerable telephone calls and letters.
In fact Maruti Suzuki is befooling the people in the name of service. I sent four mails to the company ( Mr. Raghavan, Mr. Nakanishi, Ms. Harpreet and the customer care department) and all have been thrown into oblivion . Moreover, my several telephonic calls to the head office ( Phone[protected] have been ignored. The complaint Nos.[protected] and [protected]) are given to me just for the sake of formality and are still pending.
This company falsely boasts of possessing the largest service network but actually the situation is absolutely pathetic and absymal.
I ask Maruti top officials " If yous is really a customer caring company then wake up before too late "
Thanks and regards

Yours Sincerely

Dr. Hemant Kumar
Professor Of Physics
MLN College
University Of Delhi
Phone [protected]


Residence: 23 KANCHANCHANGA APTS. PLOT 90 I.P. EXTN. DELHI 110092

TO,
SH. PANKAJ NARULA G

C.G.M SERVICES

Maruti Suzuki India Ltd Gurgaon

Respected Sir,
I, Sidharath Sharma S/o Sh Yoginder Sharma R/o 263/12, RamaStreet KhannaDistt Ldh (Punjab) Sir, I am your Genuine Maruti Suzuki Customer Since 1990, Ihave already use the Maruti Suzuki Car models MS 800, MS1000, MS Esteem, MS Gypsy king, MS SX4.I like it Maruti Suzuki Car&No:1 Car in India I have not a Single Problems in these Maruti Suzuki car models.What is my Fault Sir ?Pls tell me sir, What About Replacement Of my Brand New Un Registered Swift Vdi Car, Sir I am your Maruti Suzuki Swift Vdi Owner.
Sir, Kindly help me & Replace my Brand New SWIFT VDI CAR

NOTE:-Rakesh Sahdev ASM MARUTI in Ludhiana, not Satisfy me & nill Coperation to me And Behaviour is very Poor & BAD.

29th may 2009 I personally visited your authorized dealer of Maruti Suzuki India Ltd M/S Gulzar Motor’s Pvt Ltd Dholewal chowk GT Road Ludhiana, I was there in the showroom with Senior Technical Engineers,
Mr Jaspreet Singh T.S.M Maruti, Mr Rakesh Sahdev ASM Maruti, Mr Suneel Sharma GM service Gulzar Motor’s & Mr.Surinder (sukhi), Mr Hardeep Singh Supervisor. I tried the vehicle in their presence 1:30pm to 4:30pm. All team of members tried the vehicle again and again. I spend almost 4 hrs continue along with your Senior Maruti team but they could not satisfy me and moreover they were also not Satisfied, Mr Suneel Sharma GM services & Mr Jaspreet Singh TSM Maruti both agreed and told to Mr.Rakesh Sahdev problems are Still and Continue in my Absence. Front DUG DUG Noise, Steering lower part DUG DUG noise, the vehicle has no Pick up at all.DIGGY noice, these problems are still and continue. After the replacement of Clutch Plates, Engine pickup is very low and down.
KINDLY ATTN sir.
MY BROTHER VARUN SHARMA MEET TO SH. SUNIL SHARMA GM WORKS GULZAR MOTORS AND MR. RAKESH SEHDEV ENG. MARUTI MR. SUNIL BEHAVE GOOD AND NICE AND FULL COPERATION TO ME I CHECK THE CAR ENGINE NOISE IS VERY HIGH, PICKUP IS VERY DOWN DIGGY NOISE FUELPUMPNOISE, PROBEMS ARE CONTINUE IN THE CAR OUR TENTION ARE NOT BAD AFTER CHECK THE CAR BY GULZAR MOTORS PROBLEMS ARE STILL CONTINUE. THIS CAR IS MANUFACTURING FAULT. KINDLY REPLACE MY CAR AS EARLY AS POSIBLE.OUR CAR HANDOVER TO GULZAR MOTORS

NOTE:-- MR. RAKESH SEHDEV ASM AT MARUTI TO MEET VARUN SHARMA ON 23/05/2009 ON 1:30 PM AT GULZAR MOTOR LUDHIANA MR. RAKESH SEHDEV TALK TO HIM BUT HE IS NOT A TALL PAYING ATTENTIONS TOWARDS US, BUT REMAIN STRICK TO HIS COMMENT HIS BEHAVIOUR IS NOT APPROPRIATE

REGARDS

SIDHARTHSHARMA

---


Date-30/05/09

Attention Please

I have received a E-mail by Gulzar Motors Pvt Ltd on my EMAIL ID [protected]@yahoo.com on 28th may 2009

Today 29th may 2009 I personally visited your authorized dealer of Maruti Suzuki India Ltd M/S Gulzar Motor’s Pvt Ltd Dholewal chowk GT Road Ludhiana, I was there in the showroom with Senior Technical Engineers, Mr Jaspreet Singh T.S.M Maruti, Mr Rakesh Sahdev ASM Maruti, Mr Suneel Sharma GM service Gulzar Motor’s & Mr.Surinder (sukhi), Mr Hardeep Singh Supervisor. I tried the vehicle in their presence 1:30pm to 4:30pm. All team of members tried the vehicle again and again. I spend almost 4 hrs continue along with your Senior Maruti team but they could not satisfy me and moreover they were also not Satisfied, Mr Suneel Sharma GM services & Mr Jaspreet Singh TSM Maruti both agreed and told to Mr.Rakesh Sahdev problems are Still and Continue in my Absence. Front DUG DUG Noise, Steering lower part DUG DUG noise, the vehicle has no Pick up at all.DIGGY noice, these problems are still and continue. After the replacement of Clutch Plates, Engine pickup is very low and down.



Sorry this vehicle has technically manufacturing Defect So please replace it, thank you.



Now I don’t have any other option left other then going to file the case against Maruti Suzuki India Ltd in Consumer Court .



Complaint number [protected]

Complaint number [protected]

Complaint number [protected]

Complaint number 6682



Details on my unregistered Brand new Swift VDI



Date of purchase[protected]

Dealer code 6204

Chassis no. 413588

Engine no. 1196278

Color WHITE

Key No. 6163

Temp No. PB10CET2215



Model SWIFT VDI without ABS



I am a businessman, I don’t have any spare time to visit Gulzar Motors again and again. Don’t harass me.



Thank You

Sidharth Sharma

263/12 Rama Street Khanna 141401

Punjab Distt( Ludhiana )

[protected], [protected], [protected], [protected]

Maruti Udyog Ltd. SUZUKI SX4 zxi
Posted:[protected] by Himanshu Singh Send email


DEFECTED MODEL
This is in reference to the purchase of my NEW Maruti Suzuki SX4 zxi Model..., I purchased the car in July Last Year... and i have been facing problems/issues with this CAR since the begining...,
from the Date of Purchase it was'n even a month or so this car suffered the entier CLUTCH SET/BOX...

I WANT TO COMPLAIN ABOUT THE AUTHORISED SERVICE CENTER, ABOUT THEIR MISSUSING OF THE VEHICLE AND PARTS. ON 10TH JUNE I HAVE CAME TO ACCIDENT AT REAR SUSPENSION. THEN I CLAIMED THE INSURANCE AT SPECTRA MOTORS THANE. WHEN I CAME TO RECIEVE THE VEHICLE I SAW OPENED THE FRONT BONET AND NOTICED THAT MY ENGINE AIR FILTER WAS CHANGED AND REPLACED WITH OLD ONE. INSPITE OF NO WORK WAS THERE IN FRONT OF THE VEHICLE.
ANOTHER CASE IS WHEN WE RECIEVED THE VEHICLE THEY TOLD US THAT WHEEL ALINGNMENT IS DONE BUT DUE TO PRINTER PROBLEM WE CANOT GIVE YOU THE REPORT.
THEN IN TWO THREE DAYS WE NOTICED THAT AT HIGHER SPEED CAR IS VIBRATING SO WE WENT BACK TO SPECTRA MOTORS THANE. AND ASK THEM TO GIVE THE PRINTOUT OF THE REPORT. THEN THEY TOLD THAT THERE IS PROBLEM IN MACHINE
SO WE HAVE NOT DONE THE WHEEL ALIGNMENT.
SO HOW FAKE THE SERVICE CENTRES ARE???
SPECTRA MOTORS LIMITED

PLOT NO. B/74, ROAD NO. 33,
WAGLE INDUSTRIAL ESTATE,
Ph #:[protected], , ,
Fax :
Email :sales.[protected]@spectramotors.in
Pin Code: 400605

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Friday, June 05, 2009 11:31 PM
To: '[protected]@yahoo.co.in'
Cc: '[protected]@maruti.co.in'
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Hi,

As discussed over the phone, I would like to escalate this issue to the next level. Below mentioned is a long thread of email complaints to Maruti Suzuki for my vehicle.

Please let me know your next step.

Regards,

Rahul Bhatia
[protected][protected][protected][protected][protected]-------
|Astt. Manager –Operations/Training| |Mob: [protected]| iEnergizer, Inc.
|| Telephone:[protected],[protected] | Fax: (91) 120
|2583147| A-37, Sector – 60, Noida – 201 301, Uttar Pradesh, India|
|Email: rahul.[protected]@ienergizer.com | URL: www.ienergizer.com|



-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Monday, March 23, 2009 7:18 PM
To: '[protected]@maruti.co.in'
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Hi All,

Now, I am fail to understand that, why you guys ain't doing anything about it? Whenever, I have emailed, I receive apology calls/letters from the workshop i.e. Motorcraft Sector-63, Noida, but I don't understand Why?

It's not dealer's or workshop's fault..guys!!! It's a manufacturing fault. And I've been telling you this since day1.
Earlier, the engine use to miss when on LPG. Now, it's missing on even Petrol.

Below mentioned is the long thread on emails which I've been following instead of you guys following it.

Please let me know the solution or else send the details of the next escalation level along with the contact's name.

Still looking forward to resolve this, though it's been 1.5 yrs now.
Regards,

Rahul Bhatia

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Thursday, October 02, 2008 8:32 PM
To: '[protected]@maruti.co.in'
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue



-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Thursday, October 02, 2008 8:25 PM
To: '[protected]@maruti.co.in''
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Still no response from you guys.

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Monday, July 21, 2008 9:43 PM
To: '[protected]@maruti.co.in''
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

I am really shocked and agitated with this irresponsible behavior of your employees.

Twice, I intimated you guys about the same but after seeing no response from your side. Once again, I called up (Regional Office) to check on the same.

I spoke to Tabassum and was put on hold for good 10 mins, and then I was transferred to Rajni, with whom I shared my issue. I was again put on hold for 10-15 mins (listened to voice mail) and call got disconnected.

I called back again, and was told that the line got disconnected due to some tech. problem and then again I was transferred to a gentleman by Rajni for further assistance.

I was told that, the person in charge for Noida region was on leave and is the only one who's following up my case. So, I was told to wait until he comes back.

This is how you torture your customers??????? Believe me guys, this is not a very good example you are setting up for Maruti Suzuki.

Thanks,

Rahul

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Thursday, July 17, 2008 9:29 PM
To: '[protected]@maruti.co.in'
Subject: RE: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

I still didn't hear anything from you guys. This is just a gentle reminder.

Please let me know, if you are interested in fixing this or not.

Regards,

Rahul Bhatia
[protected][protected][protected][protected][protected]-------
|Astt. Manager –Operation/Training| |Mob: [protected]|
|iEnergizer, Inc. | Telephone:[protected],[protected] | Fax:[protected]|
|A-37, Sector – 60, Noida – 201 301, Uttar Pradesh, India|
|Email: rahul.[protected]@ienergizer.com | URL: www.ienergizer.com|

-----Original Message-----
From: [protected]@maruti.co.in [mailto:[protected]@maruti.co.in]
Sent: Tuesday, July 15, 2008 12:02 PM
To: Rahul.[protected]@ienergizer.com
Subject: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Please include the following line in all replies.
Tracking number: HT20080714_[protected]

Dear Mr. Bhatia,

Thank you for your email.

We regret the inconvenience caused to you and are immediately forwarding your issue to the concerned department. You will hear from us soon.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at <http://www.marutisuzuki.com>
SE-N1
006
===========================
-----Original Message-----
From: "Rahul Bhatia" <Rahul.[protected]@ienergizer.com
Sent: Jul 14, 2008 7:39:41 PM IST
To: <[protected]@maruti.co.in

Hi All,
Just to let you know that, I have been driving your cars since past 20 yrs.
and; I've never faced any such problem in any of your vehicles.

In November'06, I bought Maruti Suzuki Wagon R, Reg. # - UP16N 4564 from
Vipul Motors Sector-18 Noida. I was counseled by one of the executives about
the new Duo model of Wagon R LXi. I was told about the benefits on mileage
and of course, about the new LPG technology or so called company fitted
Korean LPG kit.

Initially, it was running fine however after few months I realized that the
pickup was reduced and sometimes it use to miss the ignition at the
beginning.

At the time of third service, I told the same to the Motorcraft Sector-63
workshop guys and they fixed the issue. They have been fixing my car's LPG
issue since past 10 months but every time they fix this, after few days,
either the LPG pipe bursts with an explosion or the engine gets so hot that
it stops working.

But then, later it started happening more often. It became so weird that,
while driving the car on LPG it uses to get stopped all of a sudden (braked)
from 80kmph to 20kmph due to which I met with accidents (thrice). Twice it
happened, when I was with my family.

I can't risk myself or my family's life anymore. I have been escalating this
Issue but nothing has been done so far. You can't experiment your new
Technology on someone's life. Here are few records of complaints made by me
-
Sno.
Complaint No.
Date

[protected]
9th April'08
(2 – 637533
7th May'08
[protected]
8th May'08
[protected]
2nd July'08
[protected]
3rd July'08

These are not the only complaints made by us. If you'll check then you'll
find out more complaints with the same Registration no.

I would really appreciate if you either replace this vehicle or process our
refund. Or else, I might have to escalate this to the next level or to the
press for a new release.

Regards,
Rahul Bhatia
[protected][protected][protected][protected]
[protected][protected]
|Astt. Manager -Operation/Training| |Mob: [protected]|

my name is Nitin Sharma, , we had bought maruti wagonr from stan auto's against exchange of our old zen car. we had bought car on aug 08 with temp no pb10 cb 6979. and till date we had not got the registeration copy. prior 7 months they were saying that the rc is coming in a day or two..next week and after that in april they said that the amount had not been deopisted. we had paid 10, 000/- for that and against that they had given 7880/- receipt ..and balance money had been deducted in penal...yesterday only we had a word with
mr. gupta some senior official at stan auto's.. he was so rude that i cant explain, we are with maruti since last 20 years.. now they had given us the no. pb 10 cn 1460. and they are asking for extra money as the no. is of our choice..but the no.is not so of choice... they said that the rc is there but you have to pay some money to get that.. they had also taken 2000/- rs from my father without any receipt. and as now 9 months had passed..we are facing alot of problem while travelling...Kindly i request you pls ask them that why they are harassing us and asking for money.. we are in contact with Mr Sandeep.. he had taken the cheque of 10, 000/- dated 2-04-09 state bank of patiala. plz help us...

car is on name of -- bal krishan sharma.
no is temp 2008 pb 10 cb 6979.
date of purchase 28th august.

i request you take quick action ..

Regards

Bal Krishan Sharma

Dear Sir,
It is with extreme disappointment and distress that I write to you, but I have been left with no choice. I booked a Maruti Swift VDi on May 3rd 2009. The booking was made through Vipul Motors Pvt. Ltd. (NIT Faridabad, Mathura Road). At the time of booking, I was told that the approximate wait time will be 12 weeks.

I tried to call them & asked for the status of the booking. Everytime, either they had no clue of this or made the meaning less excuses like Maruti is closed for some time etc etc.

This is just to inform you that i have been working with one of your A-Class vendor i.e Sanden Vikas India Ltd & very well know that Maruti hasn't been closed except on weekend since inception of FY'09.

I strongly feel that there is lack of transperancy in their system. Either they are intentionally not giving us the booking to use the same some where else or for the means of harrasment. We should atleast know the status of our booking or pendency of booking over there enabling us to track the same.

What makes the delay all the more disappointing is the level of service (or the lack thereof), during this period. At no point, not even once, has anyone from the dealer to Maruti called me to inform me of the delay or explain plausible reasons for the delay. Every single time, I have had to call and find out about the delivery update (if any).

Someone known to me booked the SAME car (Swift), SAME model (VDi), from a dealer in Punjab on the date later than my date of booking . He has received delivery of the car with in couple of weeks or maximum three to four.

Even at this point, neither the dealer nor the Maruti is able to tell me a date by which I can expect the car. Not receiving the car is bad enough, but it is completely ridiculous if I can't be told when I will receive the car, after so much of waiting. When I contacted the dealer, I was told that they have no information from Maruti about this. The dealer has forced me to speak directly to Maruti, and hence this email.

After so much time of waiting, with no sign of the car or even a firm date by which I will receive it - is this the treatment one expects from 'India's leading car manufacturer'? This can hardly be described as 'just-in-time' supply chain management, which other Japanese car manufacturers are known for.

Your website claims that your vision is 'creating customer delight' - I can assure you that this customer is far from delighted.

I realize that my situation may not be unique, but I find this level of service completely unacceptable. The least I expect is to be regularly informed and compensated adequately for the delay.

Please let me know if Maruti Udyog Limited finds this request unreasonable.

I appreciate the time you have taken to read this

Your earliest action in this regard shall highly be regarded.

Thx

Paras Kalra
91-[protected]

sir we had purchased maruti swift from bhargavi motors tirupati . on 5/6/2009. sir till now they had not given me insurance copy . invoice of vehicle.and at what date registration of vehicle has to do. and when we ask the staff they r not giving proper response to us.sir how can we take our vehicle out of tirupati with out invoice and insurance copy sir we had not drive the vehicle because nhot having above said documents. .the m.d of show room is also not giving proper response to us.

My new maruti swift car got rusted within 6 months of purchase and no action has been taken by the company. I am submitting all the letters given to them and recieved by them along with my last letter sent to them...
TO
THE MANAGEMENT
MARUTI SWIFT
Dtd: 13.6.2009

SIR,
This is to bring to your notice that I have never been so insulted, harassed and cheated in my life as YOUR MARUTI COMPANY has done.
They had called me yesterday(12/6/2009) to have a look at the car after my complaint to you regarding rusting. After reaching there at 12.30 am nobody was there to attend. Then I called up your works manager after waitiong for an hour. Then even he did not think it necessary to attend or have somebody to attend. I was standing there in the heat fort 2 hrs. I lost my temper and shouted at them . Then somebody found the time to attend to me.
They clicked the snap of my car and gave me an estimate of Rs 52, 000 and 25% discount.

SO NOW YOU WILL GIVE ME A DISCOUNT ON THE DEFECTIVE CAR THAT YOU HAVE SUPPLIED TO ME.

I will do the Lab testing of the rusting from outside and give you the report whether it is a manufacturing defect or not.

I am going to the consumer court also.

THE MOST FUNNY PART IS THAT FROM 1 ½ YEARS YOUR PEOPLE HAD GIVEN AN ESTIMATE OF Rs.32, 000 AND THAT WAS THE ESTIMATE 10 DAYS BEFOR ALSO. AND NOW THAT YOU ARE GIVING A DISCOUNT (THAT TOO 25%) THE ESTIMATE HAS COME UP TO 52, 000

Also there is nobody to calculate estimate. The calculation is also done manually and that also after sitting for one hour.
And then also they say that the cost can increase further.
Now I have given up hope for justice from your company. I do not want any claim from you. We will meet in the court only.

Pankaj Nevatia
Phone:[protected].
Dear Mr. Nevatia,

This is with the reference to your e-mail dated – 7 may 2009

At the outset we are thankful to you to take out some time from your busy schedule to give us your valuable feedback about the performance of your vehicle and we regret for the inconvenience caused to you.

Through a copy of this letter we are asking our Regional Service Team for further necessary action. The contact address of our Regional Office Service is given below:-

MARUTI SUZUKI INDIA LTD.
L&T Chambers, 4th Floor,
16 Camac street,
Kolkata-700017
[protected]

Assuring you our best services at all times.

Please feel free to revert in case of any query or clarification.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at <http://www.marutisuzuki.com>
006
==============================================
From: Pankaj Nevatia
Received: 6/5/2009 10:54 AM
To: ATM Queue
Subject: RE: Maruti_Support Service Problem in Vehicle/Swift CRM:[protected]

From
Pankaj Nevatia
23 A N.S. Road
Kolkata-700001
mobile:[protected]

Dear sir,
As required by you I have already submitted all the necessary information to you regarding my car. But no action has been taken by you . My car has been badly rusted. If now no action is taken by you I have no option but to go to the consumer forum.
With the reputition that maruti holds this is not expected of you
==============================================
Dear Mr. Nevatia,

Thank you for your email.

We regret the inconvenience caused to you and are immediately forwarding your issue to the concerned department. You will hear from us soon.

Please feel free to revert in case of any query or clarification.

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at <http://www.marutisuzuki.com>
SE-E1
006
==============================================
From: [protected]@yahoo.co.in
Received: 5/12/2009 11:36 AM
To: ATM Queue
Subject: RE: Maruti_Support Service Problem in Vehicle/Swift CRM:[protected]rusting of body


To
The concerned officer,
maruti udyog
13/05/09

Re:Rusting of car within 6 months of purchase and no action taken by you.


I am providing the nessesary details required by you-

The car was bought from: Mohan motors Udyog
Showroom: 226/1 AJC bose Road . kolkata 20. Ph.[protected]
workshop: mohan gardens arupota. E.M. Bypass . opp
science city .kolkata -700105. ph:[protected]

model of swift car -RS VXI
Chasis no: 183113
Engine no: 316021
Date of delivery: 24/11/06
My car is still in extended wareenty period

from,
Pankaj Nevatia
ph: [protected]
ph:[protected]
==============================================

--- On Fri, 8/5/09, [protected]@maruti.co.in <[protected]@maruti.co.in> wrote:


From: [protected]@maruti.co.in <[protected]@maruti.co.in>
Subject: RE: Maruti_Support Service Problem in Vehicle/Swift CRM:[protected]
To: [protected]@yahoo.co.in
Date: Friday, 8 May, 2009, 6:58 PM


Dear Mr. Nevatia,



Thank you for visiting our website.



We regret the inconvenience caused to you and request you to kindly send us the Name, exact location and code of the Maruti Authorized service station or dealer from where you got the last car serviced with your contact details (phone number with STD code or mobile number). This will help us to resolve your issue at the earliest.



Further we also request you to kindly let us know the variant (Swift LXI/VXI/ZXI/LDI/VDI) of your car.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada )

[protected]From UK )

Please Visit us at http://www.marutisuzuki.com

008

==============================================

From: [protected]@maruti.co.in

Received: 5/7/2009 12:45 PM

Subject: Maruti_Support Service Problem in Vehicle/Swift



Salutation: Mr

Name: PANKAJ NEVATIA

Address : 23 a n.s. road

Dealer City :

State : 0606MOHAN MOTOR UDYOG

Region:

Postal Code :

Vehicle: Swift

Enq area: Service Problem in Vehicle

Telephone-off :83107

E-mail: [protected]@yahoo.co.in

Url: www.maruti800.com

Veh. Reg no :WB02W 8449

Cap_Date:7/5/2009

Cap_Time: 12:40:18 PM

Details : MY CAR HAS BEEN RUSTING WITHIN 6 MONTHS OF PURCHASE. HAD MADE THE FIRST COMPLAIN ON 25/5/07. BUT NO ACTION WAS TAKEN. HAVE BEEN COMPLAINING EVER SINSE BUT TO NO AVAIL. TELL ME ARE YOU NOT RESPONSIBLE IF THE CAR RUSTS IN 6 MONTHS.

Sir,

I have purchased the vehicle in the month july 2008. I find few problems which are very important for safety and security owner or drver of the vehicle.The poor vision of head lamps, poor breaking system at high speed (ie more than 80 kmph), noise of the doors and power steerin is hard.If you rectify these problems this is oneoff the best vehicle in its category.


yours faithfully,

P.SHANTHA RAO
MOBILE.[protected]

I was proud to be a Maruti Customer when I brought a new Swift Lxi. The vehicle was purchased on 23rd February 2009 from your Dealer - Popular(kerala). Vehicle was booked from Alleppey and the delivery happened from Kottayam. From April first week, the panel (Speedometer, Petrol Indicator, Temperature Indicator) stopped working.A/C also was not working during this time.

Vehicle Model - SWIFT Lxi
Owner Name - Ninoy Radhakrishnan
Booked from - Popular, Kottayam(Kerala)
Vehicle Number - KL-04Y-995
Chasis Number - 385427
Engine Number - 465842

April 20th - We shown the vehicle at Kottayam showroom and after checking they told might be some loose contact as it was working at that time. It started giving problem again when we were driving back from showroom to my home.

May 7th - Vehicle was given at your Popular, Kottayam showroom to find out the problem and they kept the vehicle with them for 1 day.Next day they told the panel had gone and need to be replaced. Part was not available with them and need 2 weeks time to get it from Delhi.

May 27th 2009- As they told they have got the new part, we gave the vehicle at popular, kottayam to get it replaced. After fixing the new panel also, the same problem continued. Technician working on it told, suspecting ECM problem and told they don’t have mobiliser to check it. They will call once they get Mobiliser.

June 2nd 2009 - As showrrom guys informed they got the Mobiliser, vehicle was given again at kottayam showroom to identify the problem. It is exactly 8 days now and they have not even identified what is the problem. On 5th June as I did not get any positive result from Kottayam-Popular showroom, the problem was escalated to your Cochin office. The person involved was mr.Balaji. Today morning also I spoke to the showroom guys and your Manager - Balaji ( Maruti, Ernakulam), but of no result.

I really doubt the technical capabilities of the Technician working on it. It is more than 2 months the problem was first identified and from last 10 days the vehicle is totally at your Kottayam showroom. They are doing all possible R&D's and I even doubt what situation my vehicle will be in now. I have heard always good about Maruti service and what happened to me now is really against that. All I can say you is, get the vehicle replaced. It was a new vehicle and just after 1 month, the vehicle was giving trouble to me.



Thanks and Regards,
Ninoy Radhakrishnan

I own a Maruti Suzuki alto LXI, purchased from Bimal auto Agency Chandmari branch on 12th Jan09.After around 6months after a slight scrape with a city bus a little paint peeled of.So I went to the Maruti Service Centre at Nursery, Guwahati belonging to M/s Bimal Auto Agency, Chandmari, However i was made to wait for 1 hour just to await arrival of the supervisor . After an hour the supervisor arrived, when I requested him for an estimate, he said in an abrasive and very rude manner that it was not his job and he had no time for this. This kind of a rude, inconsiderate customer service coming from Maruti is absolutely pathetic and can by no means be tolerated. Before buying the vehicle you people promise the moon, and after sales service is simply a joke.





Can anyone please explain what is there and how Maruti plans to redress customer grievances

Hi,

i've purchased Maruti Suzuki Swift Dzire VDI on 28th Feb'2009, i've given my car for service to maruti's authorized service staion at Vipul Motors, Jhotwara. they done service but when i went to take my car they said that the key of my car has been lost by thier mistake, so they are unable to deleiver my car. they took three days time to rplace my lock set, after three days i went thier service station and againg they told me that theyae unable to change lock set due to some technical problem.


i ask them to give me a alternate car instead of my car but they ae gibing me maruti suzuki swift (petrol version) but i denied to take beacause my car is deisel version and average of petrol version is very low.
so they given me three keys one for start my car, one to opne doors & one to open my car's dicky etc.

they asked me to come back after seven days they wil change my lockset, i went there after seven days and they took my car for one day i went there next day & they said same thing that they are unable to change the lock set.

it is happening since last two months i am suffering from very big problem, even i need to carry three keys every time to access my car & its too diffucult to carry three keys.

pls help me to resolve my problem as soon as possible.