Maruti Suzuki India Complaints & Reviews

This is regarding my Swift car registration number RJ14 CC 0945 which I had purchased from K.P. Automotives.
I have got its service done many a times with the same complaint that i or anybody else who gets into the car receives an electric shock while opening or closing the door.

Everytime the car is serviced, the problem persists and when I ask the respective heads that the problem is still there. I am answered that they cannot repair this problem, in such a case if Maruti service stations cannot fetch the problem out of my car then where should I go or should I stop using the car because in such case we have to get fully alert before opening / closing the car and the comfort seems to be nowhere.

Even when someone else gets into the car everytime i cannot mention that be careful you will recieve the shock or something like that.

I want to know what shold I do in such a case.

Lekh Raj Jain
Army Contractor
Jaipur
Contact:[protected]

Sir,
I have been trying have my Ritz Lxi (Bakers Chocolate) in time. Loan amount 280, 000 has been disbursed and an adv booking has been given to Bimal Auto. It has been 13 days since i booked the car. And I need to wait another 20 days or more. I AM PLANING TO GO FOR HUNDAI AS THER IS NO AVAILABILITY.

KINDLY TAKE THE APPROPRITE ACTION AS I AM PAYING THE INTEREST TO HDFC BANK.

THANK YOU,
MRITYUNJAYA
[protected](BANGALORE)

Actually i had written a mail to Maruti.

How is that your dealer is not ready to offer warranty on parts fitted by them. If i buy a spolier they say we cannot gurantee the paint quality. They say bubbles may come after painting ( They have done this twice). They are not doing any good will by returning back the money. They have wasted my time. When i fitted the accessories they never told me all this.

Also regarding door moulding they fell off on the road. I cannot drive my car to office with two door mouldings missing. And do you expect me to keep the failed items in my car.

Let me make one thing very clear if cannot support for a part they should not sell it. Who will pay me for the visits i have made to Sai service for 5 - 6 times in 1 month.

And it is better they dont ise words like Good will. Also i feel dealers should keep only MGA approved accessories.

Anyways this is the last Maruti product i have purchased in my life. Thanks for your poor service and GOOD WILL.

Also FYI the vibration from the side doors still does exist and also the rear seat lock keeps coming out. I dont have time to come to rectify this to the service centre.

Dear Manager at Maruti Suzuki National/Circle/Zonal Offices.
I purchased a maruti zen estilo vxi UP 70 AV 1927 from Amitdeep Motors, Allahabad in april last year. The front left power window was almost jam while the time of delivery. I was assured that this problem will be resolved same day by sending a service engineer at my place. Sending someone is a far away case, the problem is not yet resolved even after I have visited the service center for more then 10 times for this problem. I had the 4th paid service before 15-20 days and after that my average has reduced from 18 Km to 14 Km in highway journey. There is a noise problem when the accelerator is pressed but the service engineers in amitdeep motors are unable to rectify the problem. While driving, it feels as if there is some problem with the injector because it feels as if slight brakes are applied while driving all the time. The pick up is too bad and the car vibrates miserably on a slight low speed.
Kindly help me out.

Regards
Abhishek Sultania
90/6, Industrial Colony
Naini, Allahabad.
(M) [protected], [protected]

Dear Mr. Pankaj Narula



The undersigned has received a ‘feed-back’ letter from you in the month of Mar’2009 which I will be mailing you soon.



I am sorry to bring this fact into your kind notice that letter has been held up by me till date due to the extremely poor services rendered by your dealer M/S KTL Ltd., Lucknow



Here I would like to mention that I am a very old customer of M/S MARUTI UDYOG LTD. This is my third car. I normally exchange my maruti car once in five years.



I had been running from pillar to post among the staff of M/S KTL to have my vehicles problem rectified at their service-Centre which occurred due to their own negligence but each time I was charged and problems in my car persist continuously.



When I approached to your Regional Office at Lucknow, I was directed to go to M/S ANAND MOTORS, CHINHAT, Lucknow . Accordingly I visited them and I personally appreciate that all my engine problems were rectified in a day by them for which M/S KTL kept on running me for approximately two months.



PROBLEMS:

Ø There was noise in my front Left Strut. When I lodged complaint

with M/S KTL, they charged me for the ‘bush-kit’ and labor for this strut job vide Bill No. RC08002317 dated 01.02.2009 but did not replace it despite this part was well covered under warranty period. Mr. Sharad (The Service-Advisor) told me that this part is not covered under warranty. STRUT NOISE IS STILL PERSISTING

Ø Some noise occurred in my engine just after servicing. When lodged complaint, they kept on running me. I visited them ¾ times in this regard. Finally I was blamed by Mr. Sharad that this noise is nothing but my psychology only. ( later this abnormal noise was rectified by M/S ANAND MOTORS)



You are, therefore, requested to look into this matter and take necessary action against M/S KTL who are defaming MARUTI’s name and harassing Maruti-Car Owners.



Subsequently you are also requested to have my money refunded (including the amount to be compensated which I paid to M/S ANAND MOTORS).



An early action is awaited.



Warm Regards

PRADEEP SRIVASTAVA - [protected]

(MARUTI ZEN ESTELO – UP 32 CA 4477)

CHASSIS NO.; 118905, ENGINE NO.:3241633

Hi

I purchased A maruti LXI in MAR09 from BTRA Auto Mobiles Mathura Road Faridabad Haryana

At the time of deleivery Itself The Tyre front Left was punchered before handelling Over Keys
and I live in Green Fields 2.5 Km from Dealar showroom right tyre rear got punchered bothis is due to failing the valve as per Dealar mechenic it some times haapen that Old Stockes of Tyre and Tubes creates such problems. Anyways It had been rectified after strong folow Up with sales person who dosn't Inform anything about vehicle before deleivery.
The most worst part is in case of RC wich had been promised by sales person that he will provide in thirty days is not been provided yet although after first service on 19/5/09. again promissed that it will be provided in comming week now it has been 15 days total 45 days after purchasing no information and now the sales person is not picking Up the form
In a feedback call from Maruti cusomer care customer executive disconected the phone when asked to make a complaint against Dealar of improper treatment with the customer

Maruti Suzuki a brand name need to do something for a better customer satisfaction after deleivery services

Dear Mr. Kumar,
I am prof. R. Gangaprasad (former member of consumer redressal forum, Kollam, Kerala).The pully & crank lock (full set) of my Baleno car ( reg.no. KL 23-4675, chasis no. MA3EEJ9 IS 00133422, engine no. G 16 BBN 527534, purchased from Sitaraman& Co. Trissur, Kerala, on 18/01/07) has damaged due to manufacturing defect. The full set including shaft has to be replaced now as reported by your authorised dealer POPULAR VEHICLES & SERVICES, KOLLAM, KERALAM. I have been informed that repairs cannot be done free of cost. My car has just elapsed 2 years in this January since purchased and completed only 18629 km of distance. Our warranty has just been expired but still the car has not completed 20000 km. of running. I request u to get the parts (pully, crank lock & shaft ie. the full set) replaced free of cost.
I hope your good self may not view this case only as legal basis but on merit and justice . I have one maruti-800 for which no claim is placed either with maruti or with the insurer for the last 10 years of its purchase.
So I request you to be good enough to consider my request and issue necessary direction to your authorized dealer POPULAR VEHICLES & SERVICES, KOLLAM, KERALA to replace the full set of pully, etc. free of cost.
Awaiting your reply and thank you in anticipation
Yours faithfully
Prof. R. Gangaprasad
Thusharam, sasthamcotta .p.o
Kollam.keralam-690521
e-mail id [protected]@gmail.com

SIR/MADAM,

I CONTACTED MARUTI DEALER FOR TRUE VALUE "BERKELEY AUTO" AT PANCHKULA FOR PURCHASE OF WAGON R AVAILABLE AT THEIR WEB SITE NO.HR03G 1515 PRICED AT Rs. 210000/-.ACCORDINGLY I COMPLETED THE FORMALITIES WITH MY BANKERS.
I WAS SHOCKED WHEN AT THE LAST MOMENT THE SALES HEAD REFUSED TO HONOUR THE PRICE COMMITTED THROUGH THEIR WEB SITE.
THEY ARE ASKING FOR Rs. 245000/- FOR THE SAME.

REGARDS

SUNIL KUMAR

Dear all

I have a brand new maruthi swift desire ( karnataka bangalore )and from the day one onwards the vehicle have a problem with gear box. the third gear moves to the neutral . the gear lever moves to neutral almost an inch. more over when we touch the the gear lever in the third gear we can feel that the gear lever is touching the some gear wheels constantly and looks like it is hitting the lever continuously. While driving faster, if we use the engine breaks by engaging the third gear, if your hand is nudges the lever it comes back to neutral which I w=feel is very dangerous.
During the 1000 km service we complained no action was taken. then with constant complaints the mandovi motors have told that they will send some experts to check. nothing happened . finally we have given the vehicle to mandovi to rectify this at about 4500 kilometers run. on saturday 18th april. we are informed that vehicle is ready. when i inspected the problem still persists.. the company claims that most of their vehicles are like that and they are not ready to accept it as a problem.
they have also told that I can test any vehicle and see for my self that the all of them are made like that.
but to my delight i was right, the vehicle i have driven was much older but it never have any problem which i was referring . third gear was as good as any other gear.

I left the vehicle in the workshop of mandovi motors bangalore. they have in turn called the maruthi engineer and i also have spoken to the engineer mr vasanth kumar patel. he says that he has taken this with the company and will get the spares to change.
nothing has happened even after 9 days. I am without a vehicle and i am taking a taxi and doing my work . they dont even have the curtsy to tell me what is happening
what should i do
is this happening to anybody else also??
where should i complain
Pramod john

Dear Sir,
I have sent the following complaint to M/s. Maruti Suzuki, (posted on 4th. May), but I am yet to receive a response from the company. It is highly regrettable on the part of the MARUTI Organisation.
Hope you will take up the matter with the concerned people. Since no e-mail address is available at their Web-Site, even in 'Contact us' section, I am forwarding this through your site. I will be highly thankful to you, if you may forward this to the concerned department of Maruti Suzuki.
Thanking you,
Aparna Kumar.



From, Pune -44,
Aparna Kumar, Dt. 3rd. May ‘09
House No. 11, Bhukripa Hsg. Soc.,
Sector –27, Pradhikaran, PCNTDA,
Nigdi, PUNE-411044.
Phone No. 27659179 Mob. [protected]

To
The General Manager -Sales
Maruti Suzuki India Limited
Plot No. 1, Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Phone Board no.46781000
Fax : 46150275 and 46150276

Sub.: Inconvenience due to Misdealings of your Dealer (Sai Service Station, Pune)

Sir,
Our family is a loyal customer of ‘Maruti’ since the last 15-years. My family bought a Maruti Van in 1994 and then, a Wagon-R in 2004. Both these vehicles served us pretty well and we are satisfied with their performances. Now, I am sorry, that some unfortunate circumstances, led me to take the following matter with you this time.

1. I have booked for an ‘A-Star’ vehicle on 4th. April, 2009 with Sai Service Station- Pune, after exchanging our Wagon-R. The initial ‘spot valuation’ for our Wagon-R (well maintained, 2004 Model-single user, 40000KM running) was given as Rs.1, 60, 000/- which was subsequently increased to 1, 70, 000/- and then finalized at 1, 75, 000/-.

2. There were no Special Offers for ‘A-Star’ at the time of the above deal and subsequent booking. But, the company (MARUTI SUZIKI) has announced an exchange bonus of Rs.12, 000/- as well as free accessories worth Rs.7, 500/- after a few days of the above deal.

3. However, during the delivery of my vehicle, the ‘Special Offers’ announced by the company was adjusted with in the pre-finalized offer of the Rs.1, 75, 000/- of my Wagon-R, arguing that the valuation of the vehicle was done high. (Pl. note, just 2-days after fixing the deal with Sai Service, we got an offer of Rs.1, 85, 0000 for the same vehicle from one of the external dealers, and we had to tell them as the deal is already fixed, nothing could be done).

4. Thus in effect, I was not given the benefit of the company offer, to my ‘A-Star’ vehicle. The manipulated adjustment of the ‘Special Offers’ announced by the company, within the pre-fixed amount is definitely a breach on the original agreement, modified suitably to the benefit of only the dealer and in a way it is cheating the customer.

5. During the process, though I opted for the ‘Maruti’ insurance cover to my new vehicle, even after waiting for 3-days, the same could not be materialized and hence finally I had to arrange for the insurance from another agent, from the open market. Because of this mess-up, the RTO Registration of my vehicle got delayed for more than 5-days, and finally got it only on 2nd. May evening, though the vehicle was delivered on 27th. April.

6. Further, without any pre-intimation, I have been billed for the dealer’s internal ‘Extended Warranty’ option, which is highly unjustified and improper.

7. I was not informed of the formality of pre-requirement of 36-Nos. of signed cheques, prior to the disbursement of my loan, though the financing was arranged by the dealer only. Hence, I had only 14-cheques ready with me when all other documents were ready, and this turned out as a nightmare as I had to proceed to New Delhi, the same day for a weeks official duty. This has caused a lot of tension and inconvenience through out my stay at Delhi, as I had no other way but to leave station, without solving it.

8. And ironically, the dealer has also tried to impound my new vehicle for the delay in getting the 36 Nos. of signed cheques, though the default has happened from their end, and not from my side. Had this happened, there would have been no option left for me, but to approach the consumer court or police, as both my vehicles (my old one as well as the new one) would have been under the custody of the dealer then, leaving my aged and unhealthy parents handicapped for any emergency(my father is a heart patient and my mother is suffering from acute arthritis).

One cannot expect such misdeeds from a professional and probably the oldest ‘Maruti’ dealer of Pune, such as SAI SERVICE.

Therefore, I request you to kindly take up the matter so that at least future customers should not get trapped in such deals. And I also request your attention to the matter by which I have been deprived of the benefits of the ‘Special Offers’ announced by the company, for which as a customer I am also eligible.

One appreciable good thing happened from the dealer’s side is, that they have delivered my vehicle at my residence, on the pre-scheduled auspicious day, i.e. on the 27th April (‘akshaya thritiya’ day, which is considered in our state of ‘Maharashtra’ as one of the most auspicious day), though I have not insisted for it as only 14 Nos. of my cheques were ready that time. However, till yesterday, the 2nd. May, the vehicle remained unusable, due to lack of RTO-Registration.

Finally, I would like to mention here, that I have gone to ‘SAI SERVICE’ and opted for the ‘Maruti A-Star’ vehicle this time only because of the suggestions given by our very old family friend, Mr.Dasgupta who is working there. Otherwise, I had decided and was certain to go for an ‘i-10’this time, though I had no ill feelings against ‘Maruti’.

Please, note with such course of events as above, anybody’s mind can turn to an irreversible ‘mental block’ towards the company, irrespective of how loyal he/she was towards Maruti. And no doubt, the sufferer can easily block at least a minimum of 10 prospective future customers.

Thanking you,
Yours Truly,

Aparna Kumar

customer id:I80207688
cash memo:BC09000289
job card no:JC09000487
Model:Maruthi Swift LDI
Company:HERCULES AUTOMOBILES INTERNATIONAL PRIVATE LIMITED
Place:Kearala, Trivandrum
Complaint:On 19, 4, 09.Our car had an accident, our cars front bumper, right hand headlight, mudguard, panel, front fender right.The work was atrocious, the painting was very poor.The fixing of the parts was not proper.We complainted again that day still its not rectified.We have paid Rs11, 160.Kindley help us to get the vehicle repaired properly.Take the neccesary actions as soon as possible.

Hello I, Gaurav Sahni bought the Car on 27th march 2009, its just 45 days gone to purchase car Swift Vxi model and i am facing problem in the a.c from last 30 days. I bought this car from DD Motors Mayapuri, New delhi. in the first service i told to the service manager that a.c is not working/cooling properly and some noise is coming in blower and the blower speed is very low then they repair, after 3-4 days i was facing same problem then i complaint to service manager that its not working again and then they repair and now i am facing this problem again after 10 days. I dont know what is happening in a.c and even DD motors, mayapuri service is very poor and they dont have experienced service engineers if they had, otherwise i was not facing the problem. I have request to you to replace my a.c because its not cooling properly and not working properly even with blower speed is very low because within a 45 days of purchasing a car i am facing this problem 3rd time. I have a request to you to replace a.c other wise i have to complaint to consumer court for not giving me the service properly and not changing the part also.

gaurav

Subject-Regarding my complaint for A-star mileage rally

Pl read mileage for first prize over 43 kms per litre as announced. Pl omit 41.36 kms written as typing error

To: [protected]@rediffmail.com
S marutisuzuki Complaints - SWIFT VDI
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marutisuzuki
Posted:[protected] by SIDHARATHSHARMA Send email

COPY TO :[protected]@ZEEBUISNESS.COM

COPY TO :[protected]@MONEYCONTROL.COM<TUTUDHAWAN>

COPY TO :CONSUMER COURT.IN

COPY TO :[protected]@AAJTAK.COM
SWIFT VDI
what is my fault? pls tell me, what about replacement of my swift vdi car, my fault is i have purchased a marutisuzuki product?


my humble request pls replace my unregistered brand new SWIFTVDI



DATED:--24/04/2009


To
Mr. Pankaj Narula
C. G. M. Service,
Maruti Suzuki India .LTD
Gurgaon.
Sir,

I Sidharth Sharma S/o Yoginder Sharma R/o Khanna has purchased a new Maruti Swift (VDI) through Gulzar Motors Ludhiana On 1st March 2009. From first day onwards car has some problems given as...

1. Fuel Pump Noise
2. Clutch plate & Pressure plates.
3. Full car noise (Door and back dickey)

After requesting to Gulzar motor for three times they have changed fuel pump and clutch plate but even though car have same problems. I request Gulzar motor again but they have not bothered at all.
I have not registered it and have not installed any accessories in it. I humbly request you to replace this car and give me a new one. At present I have Skoda Laura(car) and Ford Endeavour (SUV) cars but till yet I have not face any single problem. Please accept my request, Otherwise I have to go media or consumer court or some other source to solve my problems. For your convince details are given bellow.
Dealer Code:-- 6204
Model Swift (VDI)
Color:--White
Chassis no.:[protected]
Engine no.:[protected]
key no.:--- 6163
I cant explain the problems because the car has not a single problem but have many problems. So please kindly change my car as soon as possible.



Yours Sincerely.
Sidharth Sharma e mail:[protected]@rediffmail.com e mail:[protected]@yahoo.in Ph.:-+91 [protected]
+91 [protected]
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Maruti Suzuki India Limited - my humble request pls solve the solution &my replace brandnew swift vdi
Complaint by sidharthsharma on May 14, 2009, 12:55 pm in Cars Parts and Vehicles


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From: [protected]@icomplaints.in
To: [protected]@rediffmail.com
S marutisuzuki Complaints - SWIFT VDI
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Posted:[protected] by SIDHARATHSHARMA Send email


SWIFT VDI
my humble request pls solve the solution i am not threat you otherwise iam, going to consumercourt &arrange the press confrence in front of regd.office maruti udyog ltd sec-8 madhya marg chd.gulzar motors ltd.ludhiana &live telecast on aajtak, zeetv, ibn7, starnews, news24, ptcnews
if you are responsible



DATED:--24/04/2009


To
Mr. Pankaj Narula
C. G. M. Service,
Maruti Suzuki India .LTD
Gurgaon.
Sir,

I Sidharth Sharma S/o Yoginder Sharma R/o Khanna has purchased a new Maruti Swift (VDI) through Gulzar Motors Ludhiana On 1st March 2009. From first day onwards car has some problems given as...

1. Fuel Pump Noise
2. Clutch plate & Pressure plates.
3. Full car noise (Door and back dickey)

After requesting to Gulzar motor for three times they have changed fuel pump and clutch plate but even though car have same problems. I request Gulzar motor again but they have not bothered at all.
I have not registered it and have not installed any accessories in it. I humbly request you to replace this car and give me a new one. At present I have Skoda Laura(car) and Ford Endeavour (SUV) cars but till yet I have not face any single problem. Please accept my request, Otherwise I have to go media or consumer court or some other source to solve my problems. For your convince details are given bellow.
Dealer Code:-- 6204
Model Swift (VDI)
Color:--White
Chassis no.:[protected]
Engine no.:[protected]
key no.:--- 6163
I cant explain the problems because the car has not a single problem but have many problems. So please kindly change my car as soon as possible.



Yours Sincerely.
Sidharth Sharma e mail:[protected]@rediffmail.com e mail:[protected]@yahoo.in Ph.:-+91 [protected]
+91 [protected]
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I have a MARUTI ALTO Lxi which was given 4 times at BATRA AUTO COMPANY ( faridabad) for some sensor problem as its RPM fluctuates abnormaly while driving with A/C switched ON. My car is under warranty and i have been told by many mechanics that it has some sensor problem. But MARUTI is not bothered to change this part under warranty as it is a manufacturing defect.

I am really amazed to see this kind of response and its truely not acceptable. Its been 4th time, my car is there in MARUTI service station / workshop.

MY CAR MARUTI SUZUKI ESTEEM VXI, REG. NO. UP80AW-2097 WAS MET WITH AN ACCIDENT AT GURGAON ON 13TH JAN, 2009 AND WAS TAKEN TO MARUTI AUTHORISED DEALER M/S PASCO AUTOMOBILES ( GURGAON) ON 15TH JAN, 2009 WHERE I HANDED OVER ALL THE NECESSARY DOCUMENTS REQUIRED FOR THE CLAIM. MY CAR WAS INSURED WITH NATIONAL INSURANCE CO. LTD. THROUGH MARUTI INSURANCE UNDER CASHLESS REPAIRS SCHEME VIDE POLICY NO. 3540726 DT. 12 FEB., 2008 FOR THE PERIOD 26 FEB, 2008 TO 25 FEB, 2009 ISSUED BY MARUTI AUTHORISED DEALER M/S MADHUSUDAN MOTORS PVT LTD, AGRA. MY CAR WAS READY AFTER NECESSARY REPAIRS VIDE THEIR JOB NO. 0172449 AND INVOICE/CAS MEMO NO. 123219 DT 30 JAN, 2009 FOR RS 20872/-. AT THE SAME TIME CONCERNED STAFF AT PASCO AUTOMOBILES, GURGAON INFORMED ME TO DEPOSIT THE FULL AMOUNT OF THE INVOICE/CASH MEMO AND MY CLAIM WILL BE SETTLED IN 15 DAYS AND SEPERATE CHEQUE IN MY NAME WILL BE ISSUED TO ME. WHEN I TOLD THEM THAT MY CAR IS UNDER CASHLESS REPAIRS SCHEME AS WELL AS COMPANY INSURANCE PAPERS ALSO SHOW THAT ALL THE ACCIDENTAL REPAIRS IRRESPECTIVE OF ANY NATURE IS COVERED UNDER THIS CASHLESS SCHEME BUT THEY DIDN`T LISTEN AND I HAD TO PAID FULL AMOUNT OF THE INVOICE OF RS 20872/-. TILL THEN I HAVE ENQUIRED THEM SEVERAL TIMES FOR THE CLAIM BUT NOT GIVEN ANY SATISFACTORY REPLY. I HAVE ALSO E MAILED THIS FACT TO MARUTI SUZUKI MANY TIMES BUT NO RESULT TILL DATE. AS MORE THAN THREE MONTHS HAVE PASSED MY CLAIM IS STILL PENDING, PL HELP ME AND DO THE APPROPRIATE ACTION IN THE MATTER IMMEDIATELY, I SHALL BE THANKFUL TO YOU. - SHANTANU GOYAL (MOB. NO. [protected], [protected]). R/O J-112, II ND FLOOR, SECTOR 51, MAYFIELD GARDENS, GURGAON

I have purchased ' SWIFT DZire ' just one month back. I noticed rough paint surface on both sides of car, bellow the doors a bottom line of car body i.e. from front wheel to rare wheel. The surface, it look like either there is air pockets under the paint layer or there are big lums of paint drops setteled on the surface. Could I know why this finish is such ? Is there any reasons behind it ? If so at what benifites, or its simply a quality negligence ? I would like to know that.

Hope your early attention to the matter and your reciprocation to satisfy my issue. Thanks.

Hi,

This is to bring to your notice that Swift Desire (Ldi) was purchased for which delivery was obtained from Modern Auto mobiles on May 06, 2009 .

The car was running locally for 7th and 8th of May, 2009. But on May 09, 2009 while we were going to Karnal after crossing Ambala Cant. we experienced a smell coming from
the AC vents in the car .

Since a tanker was in front of the car it was thought that the tanker moving in front might have been spilling some diesel which was resulting in the pungent smell.
But even after over taking the Tanker the smell continued and we thereafter we closed the blower + AC and immediately that the fuel tanker indicator in the dashboard was
also showing sudden fall.

Apprehending some problem the car was parked in the adjoining Petrol Pump Dhillon service station before Chaupal restaurant .And after stopping the car smoke was seen coming from the bonnet and after opening the bonnet it was seen that the smoke was all around in the Engine area and lot of diesel had flown which could be the line marked below the car on the road.

After talking to the service station people I was asked to call some mechanic whose number was displayed at the service station itself and Mr.Radhe Sham was contacted over mobile[protected] at 0935 AM of May 09, 2009 and he was asked to rush to the spot and he was informed that the ignition key the diesel was seen oozing out from the engine top that is the portion covered with some black plastic.

After about some 10 mins the mechanic came and after opening the above mentioned plastic cover, and it was noticed that the lock provided in the return nozzle had came out which had resulted into the fuel (diesel) discharge from this area .The entire portion beneath the plastic cover was seen dipped in diesel and it took lot of time to remove the diesel by inserting the cloth and then squeezing the cloth time and again.The later part of getting it dried by powering water showers and thereafter with air blower and running the vehicle for sometime before moving the vehicle .In this transaction I almost lost the half tank of diesel which was about 15-20 liters and more than one and half hour besides going through the trauma and shocking experience .

I had a great confidence in MARUTI having Japanese expertise and background and pioneer in motor vehicles, but the incident which has happened after only 2 days of delivery of the car when for the 1st time 5th gear of the car was used .I have seen lot of stickers having been pasted on different parts of the car of having 'tested', 'inspected' and 'ok' but it appears that this has been done on paper otherwise how could a new vehicle can give such a trouble and I had to postpone of movie to late in the night and as a result I had to come in the evening that is in day light .

As I have seen from this incident its quite clear that the manufacturing staff had done unpardonable act and have played mischief before giving clearance and I am really shocked and I am not sure how the confidence can be restored especially when I am out of town.Had the vehicle run for another few mins it could have caught fire and hence endangering lives of the passengers in the car .I expect a detailed soul searching from Maruti Udyog's and a remedial action be informed to me in writting or email .In case timely action is not taken to get the defect removed besides I owe an assurance from your company the vehicle will be free from such defects in future and for which you are free to inspect the vehicle through your technicians (experts) to find out why such an incident had happened at all in the first place .

I will be constrained to make a complaint with media as well as consumer forum in case remedial action and guarantee is not assured within reasonable time .

I will also like to know what are the company and sellers liablities in events like these.

Car details
Engine no :1215016
Tempno : CH 09 - 9605
Chasis no: 173677
Deleiver on: 05 May, 2009
Delivered by: 0702(Modern Automobiles)

For,
Munshi Lal Singh
Punjab
[protected]

i HAD BOUGHT A MARUTI SWIFT CAR NO- WB02W 8449 ON 24 TH NOVEMBER 2006. THE REGISTRATION NO . OF THE CAR IS WBO2 W8449 . I SAW THE RUSTING OF THE BODY OF THE CAR WITHIN 6 MONTHS OF THE DATE OF PURCHASE. AND MADE MY FIRST COMPLAIN OF THE RUSTING ON 25/5/2007 AT MOHAN MOTORS THEIR DEALERS. BUT HOWEVER NO ACTION WAS TAKEN. TILL DATE I HAVE MADE MANY COMPLAINTS BUT NO ACTION HAS BEEN TAKEN BY THE COMPANY. AND THEY SAY THAT THEY ARE NOT RESPONSIBLE...