Maruti Suzuki India Complaints & Reviews

Maruti Udyog Ltd. SUZUKI SX4 zxi
Posted:[protected] by Himanshu Singh Send email


DEFECTED MODEL
This is in reference to the purchase of my NEW Maruti Suzuki SX4 zxi Model..., I purchased the car in July Last Year... and i have been facing problems/issues with this CAR since the begining...,
from the Date of Purchase it was'n even a month or so this car suffered the entier CLUTCH SET/BOX failure... upon reporting the matter to the

DEALER MOTORCRAFT S-7 Site 4, Link Road, Police Station, Sahibadad
INDUSTRIAL AREA GHAZIABAD 201012 near Pacific MALL...
Dealer asked me to pay the entire cost and labor for replacing the CLUTCH SET/Box Clutch Plate, Pressure Plate etc... as it is not covered under warranty...I paid around Rs. 5500/- this time

Whereas after this incident i checked on the various blogs on the internet i came to know that there seems to be a sort of manufacturing Defect with this CAR MODEL from MARUTI...and I also read initially Company replaced this part for many customers for Free just after the Lauch of this Model...

It hasn't been an year yet and the same problem happened again and i was told the samething that i have to get the enitre CLUTCH SET/BOX replaced...to my utmost Surprise its not even 12000 km All Services done WELL WITHIN TIME...

1st Service from the same Dealer i purchased the car from..

2nd Service again from the same Dealer i purchased the case from...

3rd Service i got it done from Competent Motors DADA BAADI on Mehrauli-Gurgaon Road
This was most irritating and annoying experience one can go through just to get the CAR Serviced...

Its been a month or so after the 3rd Service yet again the entire CLUTCH SYSTEM FAILED this time they told me even the FRY WHEEL doesn't seem to be in a good condition may/might not work till the next CLUTCH SET/BOX FAILURE...This Time the Day it happened there was a strong smell as if a whole lot of wiring has burned/caught fire under the hood even the SO CALLED Automatic Climate Control Failed as well...This time i took the car to another Authorized Service Station i.e

QUTAB AUTOBILES Sushant Lok, DLF Gurgaon Haryana..
i was told the samething and i paid Rs. 9000 /- this time...

I stand as an Utterly Dissatisfied Customer with the purchase of the CAR from MARUTI...
I would like to know from anyone/everyone who can give the correct information regarding this Problem
as is it Curable or will i have to keep on getting the entire CLUTCH set replaced every couple of months or more...OR if this can be fixed than who and where can fix this problem...and

CUSTOMER's SAKE want to
How can Company help...?
What all can company do with this Defected Model...?

I WANT TO COMPLAIN ABOUT THE AUTHORISED SERVICE CENTER, ABOUT THEIR MISSUSING OF THE VEHICLE AND PARTS. ON 10TH JUNE I HAVE CAME TO ACCIDENT AT REAR SUSPENSION. THEN I CLAIMED THE INSURANCE AT SPECTRA MOTORS THANE. WHEN I CAME TO RECIEVE THE VEHICLE I SAW OPENED THE FRONT BONET AND NOTICED THAT MY ENGINE AIR FILTER WAS CHANGED AND REPLACED WITH OLD ONE. INSPITE OF NO WORK WAS THERE IN FRONT OF THE VEHICLE.
ANOTHER CASE IS WHEN WE RECIEVED THE VEHICLE THEY TOLD US THAT WHEEL ALINGNMENT IS DONE BUT DUE TO PRINTER PROBLEM WE CANOT GIVE YOU THE REPORT.
THEN IN TWO THREE DAYS WE NOTICED THAT AT HIGHER SPEED CAR IS VIBRATING SO WE WENT BACK TO SPECTRA MOTORS THANE. AND ASK THEM TO GIVE THE PRINTOUT OF THE REPORT. THEN THEY TOLD THAT THERE IS PROBLEM IN MACHINE
SO WE HAVE NOT DONE THE WHEEL ALIGNMENT.
SO HOW FAKE THE SERVICE CENTRES ARE???
SPECTRA MOTORS LIMITED

PLOT NO. B/74, ROAD NO. 33,
WAGLE INDUSTRIAL ESTATE,
Ph #:[protected], , ,
Fax :
Email :sales.[protected]@spectramotors.in
Pin Code: 400605

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Friday, June 05, 2009 11:31 PM
To: '[protected]@yahoo.co.in'
Cc: '[protected]@maruti.co.in'
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Hi,

As discussed over the phone, I would like to escalate this issue to the next level. Below mentioned is a long thread of email complaints to Maruti Suzuki for my vehicle.

Please let me know your next step.

Regards,

Rahul Bhatia
[protected][protected][protected][protected][protected]-------
|Astt. Manager –Operations/Training| |Mob: [protected]| iEnergizer, Inc.
|| Telephone:[protected],[protected] | Fax: (91) 120
|2583147| A-37, Sector – 60, Noida – 201 301, Uttar Pradesh, India|
|Email: rahul.[protected]@ienergizer.com | URL: www.ienergizer.com|



-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Monday, March 23, 2009 7:18 PM
To: '[protected]@maruti.co.in'
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Hi All,

Now, I am fail to understand that, why you guys ain't doing anything about it? Whenever, I have emailed, I receive apology calls/letters from the workshop i.e. Motorcraft Sector-63, Noida, but I don't understand Why?

It's not dealer's or workshop's fault..guys!!! It's a manufacturing fault. And I've been telling you this since day1.
Earlier, the engine use to miss when on LPG. Now, it's missing on even Petrol.

Below mentioned is the long thread on emails which I've been following instead of you guys following it.

Please let me know the solution or else send the details of the next escalation level along with the contact's name.

Still looking forward to resolve this, though it's been 1.5 yrs now.
Regards,

Rahul Bhatia

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Thursday, October 02, 2008 8:32 PM
To: '[protected]@maruti.co.in'
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue



-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Thursday, October 02, 2008 8:25 PM
To: '[protected]@maruti.co.in''
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Still no response from you guys.

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Monday, July 21, 2008 9:43 PM
To: '[protected]@maruti.co.in''
Subject: FW: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

I am really shocked and agitated with this irresponsible behavior of your employees.

Twice, I intimated you guys about the same but after seeing no response from your side. Once again, I called up (Regional Office) to check on the same.

I spoke to Tabassum and was put on hold for good 10 mins, and then I was transferred to Rajni, with whom I shared my issue. I was again put on hold for 10-15 mins (listened to voice mail) and call got disconnected.

I called back again, and was told that the line got disconnected due to some tech. problem and then again I was transferred to a gentleman by Rajni for further assistance.

I was told that, the person in charge for Noida region was on leave and is the only one who's following up my case. So, I was told to wait until he comes back.

This is how you torture your customers??????? Believe me guys, this is not a very good example you are setting up for Maruti Suzuki.

Thanks,

Rahul

-----Original Message-----
From: Rahul Bhatia [mailto:Rahul.[protected]@ienergizer.com]
Sent: Thursday, July 17, 2008 9:29 PM
To: '[protected]@maruti.co.in'
Subject: RE: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

I still didn't hear anything from you guys. This is just a gentle reminder.

Please let me know, if you are interested in fixing this or not.

Regards,

Rahul Bhatia
[protected][protected][protected][protected][protected]-------
|Astt. Manager –Operation/Training| |Mob: [protected]|
|iEnergizer, Inc. | Telephone:[protected],[protected] | Fax:[protected]|
|A-37, Sector – 60, Noida – 201 301, Uttar Pradesh, India|
|Email: rahul.[protected]@ienergizer.com | URL: www.ienergizer.com|

-----Original Message-----
From: [protected]@maruti.co.in [mailto:[protected]@maruti.co.in]
Sent: Tuesday, July 15, 2008 12:02 PM
To: Rahul.[protected]@ienergizer.com
Subject: HT20080714_[protected] Wagon R_UP16N4564_LPG issue

Please include the following line in all replies.
Tracking number: HT20080714_[protected]

Dear Mr. Bhatia,

Thank you for your email.

We regret the inconvenience caused to you and are immediately forwarding your issue to the concerned department. You will hear from us soon.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at <http://www.marutisuzuki.com>
SE-N1
006
===========================
-----Original Message-----
From: "Rahul Bhatia" <Rahul.[protected]@ienergizer.com
Sent: Jul 14, 2008 7:39:41 PM IST
To: <[protected]@maruti.co.in

Hi All,
Just to let you know that, I have been driving your cars since past 20 yrs.
and; I've never faced any such problem in any of your vehicles.

In November'06, I bought Maruti Suzuki Wagon R, Reg. # - UP16N 4564 from
Vipul Motors Sector-18 Noida. I was counseled by one of the executives about
the new Duo model of Wagon R LXi. I was told about the benefits on mileage
and of course, about the new LPG technology or so called company fitted
Korean LPG kit.

Initially, it was running fine however after few months I realized that the
pickup was reduced and sometimes it use to miss the ignition at the
beginning.

At the time of third service, I told the same to the Motorcraft Sector-63
workshop guys and they fixed the issue. They have been fixing my car's LPG
issue since past 10 months but every time they fix this, after few days,
either the LPG pipe bursts with an explosion or the engine gets so hot that
it stops working.

But then, later it started happening more often. It became so weird that,
while driving the car on LPG it uses to get stopped all of a sudden (braked)
from 80kmph to 20kmph due to which I met with accidents (thrice). Twice it
happened, when I was with my family.

I can't risk myself or my family's life anymore. I have been escalating this
Issue but nothing has been done so far. You can't experiment your new
Technology on someone's life. Here are few records of complaints made by me
-
Sno.
Complaint No.
Date

[protected]
9th April'08
(2 – 637533
7th May'08
[protected]
8th May'08
[protected]
2nd July'08
[protected]
3rd July'08

These are not the only complaints made by us. If you'll check then you'll
find out more complaints with the same Registration no.

I would really appreciate if you either replace this vehicle or process our
refund. Or else, I might have to escalate this to the next level or to the
press for a new release.

Regards,
Rahul Bhatia
[protected][protected][protected][protected]
[protected][protected]
|Astt. Manager -Operation/Training| |Mob: [protected]|

my name is Nitin Sharma, , we had bought maruti wagonr from stan auto's against exchange of our old zen car. we had bought car on aug 08 with temp no pb10 cb 6979. and till date we had not got the registeration copy. prior 7 months they were saying that the rc is coming in a day or two..next week and after that in april they said that the amount had not been deopisted. we had paid 10, 000/- for that and against that they had given 7880/- receipt ..and balance money had been deducted in penal...yesterday only we had a word with
mr. gupta some senior official at stan auto's.. he was so rude that i cant explain, we are with maruti since last 20 years.. now they had given us the no. pb 10 cn 1460. and they are asking for extra money as the no. is of our choice..but the no.is not so of choice... they said that the rc is there but you have to pay some money to get that.. they had also taken 2000/- rs from my father without any receipt. and as now 9 months had passed..we are facing alot of problem while travelling...Kindly i request you pls ask them that why they are harassing us and asking for money.. we are in contact with Mr Sandeep.. he had taken the cheque of 10, 000/- dated 2-04-09 state bank of patiala. plz help us...

car is on name of -- bal krishan sharma.
no is temp 2008 pb 10 cb 6979.
date of purchase 28th august.

i request you take quick action ..

Regards

Bal Krishan Sharma

Dear Sir,
It is with extreme disappointment and distress that I write to you, but I have been left with no choice. I booked a Maruti Swift VDi on May 3rd 2009. The booking was made through Vipul Motors Pvt. Ltd. (NIT Faridabad, Mathura Road). At the time of booking, I was told that the approximate wait time will be 12 weeks.

I tried to call them & asked for the status of the booking. Everytime, either they had no clue of this or made the meaning less excuses like Maruti is closed for some time etc etc.

This is just to inform you that i have been working with one of your A-Class vendor i.e Sanden Vikas India Ltd & very well know that Maruti hasn't been closed except on weekend since inception of FY'09.

I strongly feel that there is lack of transperancy in their system. Either they are intentionally not giving us the booking to use the same some where else or for the means of harrasment. We should atleast know the status of our booking or pendency of booking over there enabling us to track the same.

What makes the delay all the more disappointing is the level of service (or the lack thereof), during this period. At no point, not even once, has anyone from the dealer to Maruti called me to inform me of the delay or explain plausible reasons for the delay. Every single time, I have had to call and find out about the delivery update (if any).

Someone known to me booked the SAME car (Swift), SAME model (VDi), from a dealer in Punjab on the date later than my date of booking . He has received delivery of the car with in couple of weeks or maximum three to four.

Even at this point, neither the dealer nor the Maruti is able to tell me a date by which I can expect the car. Not receiving the car is bad enough, but it is completely ridiculous if I can't be told when I will receive the car, after so much of waiting. When I contacted the dealer, I was told that they have no information from Maruti about this. The dealer has forced me to speak directly to Maruti, and hence this email.

After so much time of waiting, with no sign of the car or even a firm date by which I will receive it - is this the treatment one expects from 'India's leading car manufacturer'? This can hardly be described as 'just-in-time' supply chain management, which other Japanese car manufacturers are known for.

Your website claims that your vision is 'creating customer delight' - I can assure you that this customer is far from delighted.

I realize that my situation may not be unique, but I find this level of service completely unacceptable. The least I expect is to be regularly informed and compensated adequately for the delay.

Please let me know if Maruti Udyog Limited finds this request unreasonable.

I appreciate the time you have taken to read this

Your earliest action in this regard shall highly be regarded.

Thx

Paras Kalra
91-[protected]

sir we had purchased maruti swift from bhargavi motors tirupati . on 5/6/2009. sir till now they had not given me insurance copy . invoice of vehicle.and at what date registration of vehicle has to do. and when we ask the staff they r not giving proper response to us.sir how can we take our vehicle out of tirupati with out invoice and insurance copy sir we had not drive the vehicle because nhot having above said documents. .the m.d of show room is also not giving proper response to us.

My new maruti swift car got rusted within 6 months of purchase and no action has been taken by the company. I am submitting all the letters given to them and recieved by them along with my last letter sent to them...
TO
THE MANAGEMENT
MARUTI SWIFT
Dtd: 13.6.2009

SIR,
This is to bring to your notice that I have never been so insulted, harassed and cheated in my life as YOUR MARUTI COMPANY has done.
They had called me yesterday(12/6/2009) to have a look at the car after my complaint to you regarding rusting. After reaching there at 12.30 am nobody was there to attend. Then I called up your works manager after waitiong for an hour. Then even he did not think it necessary to attend or have somebody to attend. I was standing there in the heat fort 2 hrs. I lost my temper and shouted at them . Then somebody found the time to attend to me.
They clicked the snap of my car and gave me an estimate of Rs 52, 000 and 25% discount.

SO NOW YOU WILL GIVE ME A DISCOUNT ON THE DEFECTIVE CAR THAT YOU HAVE SUPPLIED TO ME.

I will do the Lab testing of the rusting from outside and give you the report whether it is a manufacturing defect or not.

I am going to the consumer court also.

THE MOST FUNNY PART IS THAT FROM 1 ½ YEARS YOUR PEOPLE HAD GIVEN AN ESTIMATE OF Rs.32, 000 AND THAT WAS THE ESTIMATE 10 DAYS BEFOR ALSO. AND NOW THAT YOU ARE GIVING A DISCOUNT (THAT TOO 25%) THE ESTIMATE HAS COME UP TO 52, 000

Also there is nobody to calculate estimate. The calculation is also done manually and that also after sitting for one hour.
And then also they say that the cost can increase further.
Now I have given up hope for justice from your company. I do not want any claim from you. We will meet in the court only.

Pankaj Nevatia
Phone:[protected].
Dear Mr. Nevatia,

This is with the reference to your e-mail dated – 7 may 2009

At the outset we are thankful to you to take out some time from your busy schedule to give us your valuable feedback about the performance of your vehicle and we regret for the inconvenience caused to you.

Through a copy of this letter we are asking our Regional Service Team for further necessary action. The contact address of our Regional Office Service is given below:-

MARUTI SUZUKI INDIA LTD.
L&T Chambers, 4th Floor,
16 Camac street,
Kolkata-700017
[protected]

Assuring you our best services at all times.

Please feel free to revert in case of any query or clarification.

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please visit us at <http://www.marutisuzuki.com>
006
==============================================
From: Pankaj Nevatia
Received: 6/5/2009 10:54 AM
To: ATM Queue
Subject: RE: Maruti_Support Service Problem in Vehicle/Swift CRM:[protected]

From
Pankaj Nevatia
23 A N.S. Road
Kolkata-700001
mobile:[protected]

Dear sir,
As required by you I have already submitted all the necessary information to you regarding my car. But no action has been taken by you . My car has been badly rusted. If now no action is taken by you I have no option but to go to the consumer forum.
With the reputition that maruti holds this is not expected of you
==============================================
Dear Mr. Nevatia,

Thank you for your email.

We regret the inconvenience caused to you and are immediately forwarding your issue to the concerned department. You will hear from us soon.

Please feel free to revert in case of any query or clarification.

ANY TIME MARUTI
(Call- [protected] or Toll Free[protected]
International Toll Free Numbers:
[protected]From USA and Canada)
[protected]From UK)
Please Visit us at <http://www.marutisuzuki.com>
SE-E1
006
==============================================
From: [protected]@yahoo.co.in
Received: 5/12/2009 11:36 AM
To: ATM Queue
Subject: RE: Maruti_Support Service Problem in Vehicle/Swift CRM:[protected]rusting of body


To
The concerned officer,
maruti udyog
13/05/09

Re:Rusting of car within 6 months of purchase and no action taken by you.


I am providing the nessesary details required by you-

The car was bought from: Mohan motors Udyog
Showroom: 226/1 AJC bose Road . kolkata 20. Ph.[protected]
workshop: mohan gardens arupota. E.M. Bypass . opp
science city .kolkata -700105. ph:[protected]

model of swift car -RS VXI
Chasis no: 183113
Engine no: 316021
Date of delivery: 24/11/06
My car is still in extended wareenty period

from,
Pankaj Nevatia
ph: [protected]
ph:[protected]
==============================================

--- On Fri, 8/5/09, [protected]@maruti.co.in <[protected]@maruti.co.in> wrote:


From: [protected]@maruti.co.in <[protected]@maruti.co.in>
Subject: RE: Maruti_Support Service Problem in Vehicle/Swift CRM:[protected]
To: [protected]@yahoo.co.in
Date: Friday, 8 May, 2009, 6:58 PM


Dear Mr. Nevatia,



Thank you for visiting our website.



We regret the inconvenience caused to you and request you to kindly send us the Name, exact location and code of the Maruti Authorized service station or dealer from where you got the last car serviced with your contact details (phone number with STD code or mobile number). This will help us to resolve your issue at the earliest.



Further we also request you to kindly let us know the variant (Swift LXI/VXI/ZXI/LDI/VDI) of your car.



Please feel free to revert in case of any query or clarification.



Regards,

ANY TIME MARUTI

(Call- [protected] or Toll Free[protected]

International Toll Free Numbers:

[protected]From USA and Canada )

[protected]From UK )

Please Visit us at http://www.marutisuzuki.com

008

==============================================

From: [protected]@maruti.co.in

Received: 5/7/2009 12:45 PM

Subject: Maruti_Support Service Problem in Vehicle/Swift



Salutation: Mr

Name: PANKAJ NEVATIA

Address : 23 a n.s. road

Dealer City :

State : 0606MOHAN MOTOR UDYOG

Region:

Postal Code :

Vehicle: Swift

Enq area: Service Problem in Vehicle

Telephone-off :83107

E-mail: [protected]@yahoo.co.in

Url: www.maruti800.com

Veh. Reg no :WB02W 8449

Cap_Date:7/5/2009

Cap_Time: 12:40:18 PM

Details : MY CAR HAS BEEN RUSTING WITHIN 6 MONTHS OF PURCHASE. HAD MADE THE FIRST COMPLAIN ON 25/5/07. BUT NO ACTION WAS TAKEN. HAVE BEEN COMPLAINING EVER SINSE BUT TO NO AVAIL. TELL ME ARE YOU NOT RESPONSIBLE IF THE CAR RUSTS IN 6 MONTHS.

Sir,

I have purchased the vehicle in the month july 2008. I find few problems which are very important for safety and security owner or drver of the vehicle.The poor vision of head lamps, poor breaking system at high speed (ie more than 80 kmph), noise of the doors and power steerin is hard.If you rectify these problems this is oneoff the best vehicle in its category.


yours faithfully,

P.SHANTHA RAO
MOBILE.[protected]

I was proud to be a Maruti Customer when I brought a new Swift Lxi. The vehicle was purchased on 23rd February 2009 from your Dealer - Popular(kerala). Vehicle was booked from Alleppey and the delivery happened from Kottayam. From April first week, the panel (Speedometer, Petrol Indicator, Temperature Indicator) stopped working.A/C also was not working during this time.

Vehicle Model - SWIFT Lxi
Owner Name - Ninoy Radhakrishnan
Booked from - Popular, Kottayam(Kerala)
Vehicle Number - KL-04Y-995
Chasis Number - 385427
Engine Number - 465842

April 20th - We shown the vehicle at Kottayam showroom and after checking they told might be some loose contact as it was working at that time. It started giving problem again when we were driving back from showroom to my home.

May 7th - Vehicle was given at your Popular, Kottayam showroom to find out the problem and they kept the vehicle with them for 1 day.Next day they told the panel had gone and need to be replaced. Part was not available with them and need 2 weeks time to get it from Delhi.

May 27th 2009- As they told they have got the new part, we gave the vehicle at popular, kottayam to get it replaced. After fixing the new panel also, the same problem continued. Technician working on it told, suspecting ECM problem and told they don’t have mobiliser to check it. They will call once they get Mobiliser.

June 2nd 2009 - As showrrom guys informed they got the Mobiliser, vehicle was given again at kottayam showroom to identify the problem. It is exactly 8 days now and they have not even identified what is the problem. On 5th June as I did not get any positive result from Kottayam-Popular showroom, the problem was escalated to your Cochin office. The person involved was mr.Balaji. Today morning also I spoke to the showroom guys and your Manager - Balaji ( Maruti, Ernakulam), but of no result.

I really doubt the technical capabilities of the Technician working on it. It is more than 2 months the problem was first identified and from last 10 days the vehicle is totally at your Kottayam showroom. They are doing all possible R&D's and I even doubt what situation my vehicle will be in now. I have heard always good about Maruti service and what happened to me now is really against that. All I can say you is, get the vehicle replaced. It was a new vehicle and just after 1 month, the vehicle was giving trouble to me.



Thanks and Regards,
Ninoy Radhakrishnan

I own a Maruti Suzuki alto LXI, purchased from Bimal auto Agency Chandmari branch on 12th Jan09.After around 6months after a slight scrape with a city bus a little paint peeled of.So I went to the Maruti Service Centre at Nursery, Guwahati belonging to M/s Bimal Auto Agency, Chandmari, However i was made to wait for 1 hour just to await arrival of the supervisor . After an hour the supervisor arrived, when I requested him for an estimate, he said in an abrasive and very rude manner that it was not his job and he had no time for this. This kind of a rude, inconsiderate customer service coming from Maruti is absolutely pathetic and can by no means be tolerated. Before buying the vehicle you people promise the moon, and after sales service is simply a joke.





Can anyone please explain what is there and how Maruti plans to redress customer grievances

Hi,

i've purchased Maruti Suzuki Swift Dzire VDI on 28th Feb'2009, i've given my car for service to maruti's authorized service staion at Vipul Motors, Jhotwara. they done service but when i went to take my car they said that the key of my car has been lost by thier mistake, so they are unable to deleiver my car. they took three days time to rplace my lock set, after three days i went thier service station and againg they told me that theyae unable to change lock set due to some technical problem.


i ask them to give me a alternate car instead of my car but they ae gibing me maruti suzuki swift (petrol version) but i denied to take beacause my car is deisel version and average of petrol version is very low.
so they given me three keys one for start my car, one to opne doors & one to open my car's dicky etc.

they asked me to come back after seven days they wil change my lockset, i went there after seven days and they took my car for one day i went there next day & they said same thing that they are unable to change the lock set.

it is happening since last two months i am suffering from very big problem, even i need to carry three keys every time to access my car & its too diffucult to carry three keys.

pls help me to resolve my problem as soon as possible.

This is regarding my Swift car registration number RJ14 CC 0945 which I had purchased from K.P. Automotives.
I have got its service done many a times with the same complaint that i or anybody else who gets into the car receives an electric shock while opening or closing the door.

Everytime the car is serviced, the problem persists and when I ask the respective heads that the problem is still there. I am answered that they cannot repair this problem, in such a case if Maruti service stations cannot fetch the problem out of my car then where should I go or should I stop using the car because in such case we have to get fully alert before opening / closing the car and the comfort seems to be nowhere.

Even when someone else gets into the car everytime i cannot mention that be careful you will recieve the shock or something like that.

I want to know what shold I do in such a case.

Lekh Raj Jain
Army Contractor
Jaipur
Contact:[protected]

Sir,
I have been trying have my Ritz Lxi (Bakers Chocolate) in time. Loan amount 280, 000 has been disbursed and an adv booking has been given to Bimal Auto. It has been 13 days since i booked the car. And I need to wait another 20 days or more. I AM PLANING TO GO FOR HUNDAI AS THER IS NO AVAILABILITY.

KINDLY TAKE THE APPROPRITE ACTION AS I AM PAYING THE INTEREST TO HDFC BANK.

THANK YOU,
MRITYUNJAYA
[protected](BANGALORE)

Actually i had written a mail to Maruti.

How is that your dealer is not ready to offer warranty on parts fitted by them. If i buy a spolier they say we cannot gurantee the paint quality. They say bubbles may come after painting ( They have done this twice). They are not doing any good will by returning back the money. They have wasted my time. When i fitted the accessories they never told me all this.

Also regarding door moulding they fell off on the road. I cannot drive my car to office with two door mouldings missing. And do you expect me to keep the failed items in my car.

Let me make one thing very clear if cannot support for a part they should not sell it. Who will pay me for the visits i have made to Sai service for 5 - 6 times in 1 month.

And it is better they dont ise words like Good will. Also i feel dealers should keep only MGA approved accessories.

Anyways this is the last Maruti product i have purchased in my life. Thanks for your poor service and GOOD WILL.

Also FYI the vibration from the side doors still does exist and also the rear seat lock keeps coming out. I dont have time to come to rectify this to the service centre.

Dear Manager at Maruti Suzuki National/Circle/Zonal Offices.
I purchased a maruti zen estilo vxi UP 70 AV 1927 from Amitdeep Motors, Allahabad in april last year. The front left power window was almost jam while the time of delivery. I was assured that this problem will be resolved same day by sending a service engineer at my place. Sending someone is a far away case, the problem is not yet resolved even after I have visited the service center for more then 10 times for this problem. I had the 4th paid service before 15-20 days and after that my average has reduced from 18 Km to 14 Km in highway journey. There is a noise problem when the accelerator is pressed but the service engineers in amitdeep motors are unable to rectify the problem. While driving, it feels as if there is some problem with the injector because it feels as if slight brakes are applied while driving all the time. The pick up is too bad and the car vibrates miserably on a slight low speed.
Kindly help me out.

Regards
Abhishek Sultania
90/6, Industrial Colony
Naini, Allahabad.
(M) [protected], [protected]

Dear Mr. Pankaj Narula



The undersigned has received a ‘feed-back’ letter from you in the month of Mar’2009 which I will be mailing you soon.



I am sorry to bring this fact into your kind notice that letter has been held up by me till date due to the extremely poor services rendered by your dealer M/S KTL Ltd., Lucknow



Here I would like to mention that I am a very old customer of M/S MARUTI UDYOG LTD. This is my third car. I normally exchange my maruti car once in five years.



I had been running from pillar to post among the staff of M/S KTL to have my vehicles problem rectified at their service-Centre which occurred due to their own negligence but each time I was charged and problems in my car persist continuously.



When I approached to your Regional Office at Lucknow, I was directed to go to M/S ANAND MOTORS, CHINHAT, Lucknow . Accordingly I visited them and I personally appreciate that all my engine problems were rectified in a day by them for which M/S KTL kept on running me for approximately two months.



PROBLEMS:

Ø There was noise in my front Left Strut. When I lodged complaint

with M/S KTL, they charged me for the ‘bush-kit’ and labor for this strut job vide Bill No. RC08002317 dated 01.02.2009 but did not replace it despite this part was well covered under warranty period. Mr. Sharad (The Service-Advisor) told me that this part is not covered under warranty. STRUT NOISE IS STILL PERSISTING

Ø Some noise occurred in my engine just after servicing. When lodged complaint, they kept on running me. I visited them ¾ times in this regard. Finally I was blamed by Mr. Sharad that this noise is nothing but my psychology only. ( later this abnormal noise was rectified by M/S ANAND MOTORS)



You are, therefore, requested to look into this matter and take necessary action against M/S KTL who are defaming MARUTI’s name and harassing Maruti-Car Owners.



Subsequently you are also requested to have my money refunded (including the amount to be compensated which I paid to M/S ANAND MOTORS).



An early action is awaited.



Warm Regards

PRADEEP SRIVASTAVA - [protected]

(MARUTI ZEN ESTELO – UP 32 CA 4477)

CHASSIS NO.; 118905, ENGINE NO.:3241633

Hi

I purchased A maruti LXI in MAR09 from BTRA Auto Mobiles Mathura Road Faridabad Haryana

At the time of deleivery Itself The Tyre front Left was punchered before handelling Over Keys
and I live in Green Fields 2.5 Km from Dealar showroom right tyre rear got punchered bothis is due to failing the valve as per Dealar mechenic it some times haapen that Old Stockes of Tyre and Tubes creates such problems. Anyways It had been rectified after strong folow Up with sales person who dosn't Inform anything about vehicle before deleivery.
The most worst part is in case of RC wich had been promised by sales person that he will provide in thirty days is not been provided yet although after first service on 19/5/09. again promissed that it will be provided in comming week now it has been 15 days total 45 days after purchasing no information and now the sales person is not picking Up the form
In a feedback call from Maruti cusomer care customer executive disconected the phone when asked to make a complaint against Dealar of improper treatment with the customer

Maruti Suzuki a brand name need to do something for a better customer satisfaction after deleivery services

Dear Mr. Kumar,
I am prof. R. Gangaprasad (former member of consumer redressal forum, Kollam, Kerala).The pully & crank lock (full set) of my Baleno car ( reg.no. KL 23-4675, chasis no. MA3EEJ9 IS 00133422, engine no. G 16 BBN 527534, purchased from Sitaraman& Co. Trissur, Kerala, on 18/01/07) has damaged due to manufacturing defect. The full set including shaft has to be replaced now as reported by your authorised dealer POPULAR VEHICLES & SERVICES, KOLLAM, KERALAM. I have been informed that repairs cannot be done free of cost. My car has just elapsed 2 years in this January since purchased and completed only 18629 km of distance. Our warranty has just been expired but still the car has not completed 20000 km. of running. I request u to get the parts (pully, crank lock & shaft ie. the full set) replaced free of cost.
I hope your good self may not view this case only as legal basis but on merit and justice . I have one maruti-800 for which no claim is placed either with maruti or with the insurer for the last 10 years of its purchase.
So I request you to be good enough to consider my request and issue necessary direction to your authorized dealer POPULAR VEHICLES & SERVICES, KOLLAM, KERALA to replace the full set of pully, etc. free of cost.
Awaiting your reply and thank you in anticipation
Yours faithfully
Prof. R. Gangaprasad
Thusharam, sasthamcotta .p.o
Kollam.keralam-690521
e-mail id [protected]@gmail.com

SIR/MADAM,

I CONTACTED MARUTI DEALER FOR TRUE VALUE "BERKELEY AUTO" AT PANCHKULA FOR PURCHASE OF WAGON R AVAILABLE AT THEIR WEB SITE NO.HR03G 1515 PRICED AT Rs. 210000/-.ACCORDINGLY I COMPLETED THE FORMALITIES WITH MY BANKERS.
I WAS SHOCKED WHEN AT THE LAST MOMENT THE SALES HEAD REFUSED TO HONOUR THE PRICE COMMITTED THROUGH THEIR WEB SITE.
THEY ARE ASKING FOR Rs. 245000/- FOR THE SAME.

REGARDS

SUNIL KUMAR

Dear all

I have a brand new maruthi swift desire ( karnataka bangalore )and from the day one onwards the vehicle have a problem with gear box. the third gear moves to the neutral . the gear lever moves to neutral almost an inch. more over when we touch the the gear lever in the third gear we can feel that the gear lever is touching the some gear wheels constantly and looks like it is hitting the lever continuously. While driving faster, if we use the engine breaks by engaging the third gear, if your hand is nudges the lever it comes back to neutral which I w=feel is very dangerous.
During the 1000 km service we complained no action was taken. then with constant complaints the mandovi motors have told that they will send some experts to check. nothing happened . finally we have given the vehicle to mandovi to rectify this at about 4500 kilometers run. on saturday 18th april. we are informed that vehicle is ready. when i inspected the problem still persists.. the company claims that most of their vehicles are like that and they are not ready to accept it as a problem.
they have also told that I can test any vehicle and see for my self that the all of them are made like that.
but to my delight i was right, the vehicle i have driven was much older but it never have any problem which i was referring . third gear was as good as any other gear.

I left the vehicle in the workshop of mandovi motors bangalore. they have in turn called the maruthi engineer and i also have spoken to the engineer mr vasanth kumar patel. he says that he has taken this with the company and will get the spares to change.
nothing has happened even after 9 days. I am without a vehicle and i am taking a taxi and doing my work . they dont even have the curtsy to tell me what is happening
what should i do
is this happening to anybody else also??
where should i complain
Pramod john