Maruti Suzuki India Complaints & Reviews

From :

Tarun Antony Sasidharan, & Ms. Astha Tarun Antony Sasidharan,
145, Double Storied HIG Complex,
Gyan Khand – IV,
Indirapuram
Ghaziabad – UP
Telephone Nos.[protected], Mobile: [protected], [protected]

To:

Head Office,
M/s Maruti Suzuki India Limited,
Plot No. 1, Nelson Mandela Road,
Vasant Kunj,
New Delhi – 110 070
Board No.[protected]
Fax :[protected]/46150276

Subject : COMPLAINT REGARDING THE STANDARD OF SERVICING CARRIED OUT BY THE AUTHORISED SERVICE CENTRES OF M/S MARUTI SUZUKI, I.E. M/S DD MOTORS, JANAK PURI, AND MOTORCRAFT, NOIDA

Dear Sirs,

Please find the copy of a complaint submitted by us regarding our Swift Lxi Vehicle.

Maruti Suzuki is known as a quality manufacturer of cars and their products are purchased with utmost trust as their reliability and trustworthiness on road is a matter of pride for any Indian.

In the past, we owned Maruti Vehicle too. It was in that context, when we wanted to purchase a car for us, our choice was for a Swift Lxi of Maruti Suzuki. Accordingly the same was purchased from M/s. D.D. Motors, Mayapuri, New Delhi for a price of over Rs. 4 Lakhs. The Registration No. and the other details are as under:-

CRM:[protected]
1. Registration No. UP-14-AU5787
2. Engine No. G1388N472548
3. Chassis No. MA3EKE41S00396686

Our car Swift Lxi was very sparing used from the date of its purchase, as we were frequently using our other car a Suzuki WagonR Lxi. This is evident from the Speedo Meter reading as on this date, i.e. only 5038 KMs.

Contd…on Page 2/-
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During our usage of the Swift Lxi, and whenever the car came across potholes on the road, we used to hear a strange noise from the left front side of the car. The same issue was showed to Mr. Jatin (D.D.Motors) on May 21, 2009 following to which a confirmation was received from him stating that the noise was from the front suspension. It was the First mechanical problem we faced in the car and FRONT SUSPENSION ARM BOTH SIDE R&R was changed as per their bill dated May 22, 2009.

During our trip to Delhi on July 16, 2009, we experienced an intermittent harsh noise which developed to a continuous one and we were compelled to cancel out trip to Delhi as the noise was very loud, and we brought the car back home.

On reaching home, we contacted MOTOR CRAFT for a date on which we could bring the car and get a confirmation as to what that sound was? Accordingly, they asked us to take the vehicle to their Office at Sector-F8&9 Sector-8, NOIDA-201301 on July 21, 2009. But due to non-availability of my husband, Mr. Tarun Antony Sasidharan, on that date, the car was taken by him to them on July 23, 2009. Due their preoccupation of a lot of cars already in their office, we were asked to take the car to them on July 28, 2009, and the car was positioned in their office accordingly on July 28, 2009.

On July 28, 2009 itself they checked with a few mechanics and supervisors, and confirmed to us that it was a problem with the GEAR BOX and was asked to leave the car with them for necessary actions. My husband handed over the car to them and they promised to keep us updated with the details, but it was not done at all. We had to take initiatives repeatedly to call Mr. Zahir of M/s Motor Craft who had taken the charge of the car and from whom we were able to get the updates.

On August 08, 2009, my husband was called by the receptionist of M/s Motor craft to go and collect our vehicle. When we reached M/s Motor Craft, we were told that there was still a humming noise in the car’s GEAR BOX due to the new part which was changed.

When A QUESTION was put to them, “WHY THE NOISE IS THERE WHEN THE PART IS CHANGED????”. They said the sound is from some bearing that they had changed in the gearbox (Copy of the bill is attached), and we were asked to drive the car for about 400-500 Kms and assured us that the noise level would vanish. But the noise remained abnormally high throughout. But we were repeatedly assured by the supervisors from M/s MOTOR CRAFT that there was nothing to worry and the noise would gradually cease.


Contd…on Page 3/-





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I took the vehicle home with the humming sound and it used to be a bit noisy, The vehicle was normally not driven more as it was stated earlier that we normally use our other car, Wagon-R (Registration No. )

In between this Swift car was taken by us to our Office at the IGI Airport for 2 days, during which we found the sound was not receding, and it remained constant during my journey to and fro, my office.

On the August 28, 2009, we met Mr. Vimal Awasthi (Motorcraft) and informed him that we were going out of station and will be taking the Swift for our journey, which will make the vehicle to run for around 400 kms and that the noise should probably lower down as they had promised and Mr. Vimal assured us not to worry and to go ahead.

On August 29, 2009 at 0500 hrs. me and my husband departed Delhi towards Jaipur, and after traveling about 190 KMs the sound in the vehicle started increasing enormously, but as we had been promised by the Engineers at M/s Motorcraft, and as we had the faith in them, we moved on hoping the sound would decrease. After traveling about 197 kms, all of a sudden the same harsh noise was heard to be increasing from the car again, and we were forced to stop the vehicle. After stopping and visually inspecting the car from underneath for any obstacle getting attached on the car and finding nothing underneath, we continued our journey again. But all of a sudden at around 0715 hrs. within the next 2 kms, the car started shaking, with a continuous thud sound from the front side of the car which made us scared, and we had to lower down the speed to 45 kmph resulting to which a fast moving truck on the highway nearly missed us…. It was a life scary situation there.

Finding myself was scared and shivering, my husband stopped the car on the side of the Highway around 42 Kms from Jaipur, just to inspect the car again for something unusual..

As there was nothing found, again my husband started the car. As soon as he tried to move forward the car, it started shaking vigorously and producing a thud noise from the left front of the car. The car was on a slope on the Highway at a place near Chandwaji which is around 42 kms to Jaipur so he alone could not push the car.

My Husband called up M/s Vimal and Yogender (Motorcraft) after being advised by Mr. Shaji of Motorcraft , as M/s.Vimal and Yogender were his Superiors at the Motorcraft Noida office and was assured that they would surely look into the matter to assist us at the earliest.

Contd…on Page 4/-

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Mr. Yogender(Motorcraft) gave across Maruti’s On road Service Numbers to me who denied on the phone to come and assist us as we were too far from the nearest place of their service center. They asked us to contact Maruti again on the Toll Free #[protected]. for some service center which is closer to us who could bring us to the city from where we will be assisted by Maruti…..

What is important to Maruti Suzuki? As a Customer of Maruti Suzuki the graveness of the situation, the distance of the situation, or the situation in which the customer is made to suffer itself???? We are concluding it the Poorest Customer Handling I would say………

This all had taken around 1 and a half hours and we were virtually stranded on the Highway 24, being on the road and getting traumatized by the situation and giving a mental agony for no fault o[censored]s, at a place wherein no one helped us….


I was given the number of Kataria Automobiles by the toll free people, and I contacted them, I was answered very professionally and when I told them about the situation they planned for a quick action, after confirming them about our where about from the ongoing traffic and tea stall owner’s son on the highway, we could guide them to come and help us. Mr. Suresh Kataria (Owner of the Service station ) arrived himself with a technician at around 12:25 who checked the car and decided to tow the car to their service station to rectify the mechanical fault if any and to decide what exactly the problem was..

(It was around 5 hours that we were on the road without any proper help and putting us under mental stress continuously and making us to wonder “What’s gone wrong to a brand new car which hasn’t even completed 4500 Kms…and what are we going to do now, also thanking our Luck and God for firstly saving us from the speeding truck and also for the same not happening at the night time wherein we would have been in real danger.”.)

We arrived at Kataria Service Station (AutoZone at Vaishali Nagar). and requested
Mr. Suresh to talk to Mr. Vimal and he informed him that the car was at their station and they would look in to see what the problem was. As we both were exhausted after such a long day of tension, we decided to move out to our Hotel nearby as we were told that there was a major problem with the Gear Box and Crank Shaft, and Mr. Suresh Kataria pacified us that the car was under warranty period, and M/s Maruti Suzuki would look after us with their best Customer Care service and by attending the problem genuinely. We felt very confident when Mr. Suresh Kataria assured us with these words. But as the day being a Saturday, availability of the parts would be an issue. On my request to Mr. Suresh Kataria, he promised to liaise with Mr. Vimal and to get anything, to get the vehicle to be on road as early as possible.

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We called up Mr. Suresh Kataria to ask how the situation looked? He said that they were looking out for some parts, he mentioned to me and had already been mailed to Mr. Vimal Awasthi with the Part serial numbers and required for easy access of the parts.

August 30, 2009 being Sunday at about 1130 hrs we called up Mr. Vimal Awasthi (Motorcraft) and he informed that nothing could happen as al the shops were closed and the parts which were required were not available at Jaipur, and he was communicating the details with M/s Kataria Automobiles. Further, I informed Mr. Vimal Awasthi that we had to join Office on the August 31, 2009 and the pace at which the things were moving would not allow me to reach Delhi on the August 31, 2009. Further Mr. Awasthi was requested to send a car if possible so that we could drive back home with the driver to Delhi or else I would be hiring a taxi to Delhi and would present the bill to Motor Craft for compensation, and requested him to give me time to find out about the taxi and the rates.

Please also take into consideration that even after being in such a lot of troubles we were only calling for answers from Motorcraft, and there were no initiative from them to inform us with the developments.

My Husband telephoned Mr. Awasthi at around 2100 Hrs (9PM) on August 30, 2009 and told him about the taxi fare if it was agreeable or to be kind enough to make arrangement to send me a car in the morning enabling us to join our duties on August 31, 2009.
Mr. Vimal Awasthi informed us that he was sending the required spare parts from their NOIDA Work Shop to M/s Kataria Automobiles (AutoZone), for getting the car fixed. At the same time we were also answered that we had informed him too late about the fares in a very rude manner. With all these we advised Mr. Vimal Awasthi that were to join our office, and our priorities would be to come back home and their priority should have been to look into an alternate solution on their own with the view of the situation under a loyal customer was in. On this he realized and informed us that he would look into the matter and surely do the needful.

We were called up on August 31, 2009 at around 1030 hrs. to inform that there was a team of 3 Engineers reaching Jaipur with a whole gearbox of the Swift in a car (WagonR), which can be fitted in our Swift and it would be driven back to M/s Motor Craft by the same persons after which it would be looked into and to hand over our car to us at the earliest…

The car (a Wagon R) from M/s Motor Craft reached and the engineers met us at Jaipur at around 1715hrs on August 31, 2009. The Engineers opened up the bonnet and started to check for something in the engine. We thought they were doing the necessary checks for us to reach back Delhi safely, but to our astonishment, on our enquiry it was told that there was some problem with the car and they were yet to come to conclusion of the fault.

Contd…on Page 6/-
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It was so paining to note that Mr. Vimal Awasthi was not understanding the situation under which two helpless souls would feel at a situation that a car which came to fetch them home was itself in a bad shape. Another factor which was of concern was that there was no commitment of satisfaction given to the customer that M/s Motorcraft would be extending all the help to the stranded customer, and to take us safely to our home and to resume our duties.

After the preliminary inspection of the Car and cleaning the Air filter, Spark plug, etc. the Engineers reported that the WagonR was reported to be completely fit for our journey back home..

Though we were not sure about the reliability of the car which we received we started moving to our home, but the car broke down twice during our journey.

We were already late for the office and had to request for a day’s off from my superiors, as I had reached Ghaziabad at 0130 hrs on September 01, 2009.

The engineers from M/s Motorcraft went to Jaipur and brought the Swift back to M/s Motorcraft NOIDA on the September 1, 2009 in the night time. We telephoned to
Mr. Awasthi to get the updates of the car. In reply he said that it would take 1 and a half day more for the car to get fixed and would be handed over to us by September 03, 2009.

We asked for a vehicle as a backup as there was no car at home, for the family to drive. On September 5, 2009 M/s Motorcraft sent across a Maruti Baleno to our residence at Indirapuram as a backup without the following :-

1. Registration Papers
2. Pollution under Control Certificate
3. Coolant in the radiator
4. Insurance Certificate

How a responsible Company could send a backup car without the above for use by a customers who were already made to suffer for no fault of theirs.

We did not use the Maruti Baleno as we did not want to take any further risk by taking the car outside without the proper documents. Suppose the car was to be taken out for an emergency, who would be responsible for the consequences? And who would pay the fines?


Contd…on Page 7/-



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The same car was at home for about 3 days without any of the above even after repeated conversations. The papers were sent across and the vehicle (Baleno) was taken away for servicing and it was requested to not to send the same car to home as it was of no use to us.

On the September 07, 2009 when it was asked to Mr. Vimal Awasthi, how long it would take for the Swift to get fixed, we were told that they had information that the Swift was fitted with a part of having wrong Part number, and hence the car was not getting fixed.


So, we have a strong belief that even when we had the initial problem with the car and the humming sound was there, they had used parts of wrong part number in the car which was actually a big negligence on the part of Motorcraft .,

I was called up by Mr. Awasthi in the afternoon on September 11, 2009 to go and pick the car up as it was ready…

The above developments are indicative of the following:-


a) That the vehicle was assembled with non-genuine spares.
b) There was utter carelessness at the initial testing of its road worthiness.
c) It has been a source of constant worry, non-reliability, and un-satisfactory status since beginning due to its frequent breakdowns.
d) That the details of facts provided in the foregoing paragraphs confirms the lack of sincerity in the part of M/s DD Motors, & Autocraft, which has simply damaged the reputation of your esteemed company beside providing constant worries to us, your customers.
e) It has lowered my respect in the eyes of my near relatives due to its malfunctioning
f) That has been a constant source of harassment, financial burden on my pocket, unreliability and insecurity rather than giving us confidence while having a car from your reputed company and supporting us with satisfactory customer service.


In view of the above, it is earnestly request your reputed concern to:

1) Kindly get the vehicle mechanically evaluated and certified by your trusted engineers before it is re-delivered to us after repairs.
2) That if need be, it may be got tested at your manufacturing plant against all defects.

Contd…on Page 8/-
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3) The warranty period may please be extended to test its reliability and road worthiness.
4) That a quick and time bound action may be initiated to rectify the defects so that we can repose our faith in your esteemed products.
5) Adequate compensation to be provided to us in consideration to the mental agony, status of stranding on the highway without food and shelter, etc.
6) As there is a strong evidence of repairing the vehicle with parts with a wrong Part Number, an immediate action to replace the vehicle with a new one.

Your esteemed company is requested to take immediate action on this mail and inform us the action your office is contemplating in this regard.

With best wishes,


Yours truly,



(Tarun Antony Sasidharan , & Ms. Astha Tarun Antony Sasidharan)

dear sir, this is to inform you that i had purchased esteem from punjab. after a more than 2 years of running the central lock system gave problem. the Kataria wkshop told me there is a problem with central lock and motor/ lock has to be changed. after some time Nippon person came for repair. he said the lock has been wrongly fitted and shifted the lock by making new holes in door. he said the door latch has to be changed and there is nothing wrong with central lock. the door latch was managed by Kataria, Ahmedabad after some time and changed. now it is about a month or so and the system is again malfunctioning.
On unlocking using remote the driver door doesnot get open and has to be opened using key in key hole.
secondly, while coming out when ignition key is put off the door gets locked instead opening.
pl find the concrete solution to this problem on priority.
thanking you. my cell no is [protected]

Ref my complaint at toll free number [protected] with Maruti Toll free number [protected]
Invoice number VSL09000766 dated 3/10/2009 from Karnal Motors Pvt Ltd

Dear Sir
I am a practising Cardiologist Physician and a loyal customer of Maruti ever since I bought my first Maruti in Sep,1988.
The pleasure of owning MARUTI this time has been marred by feeling of deceit and concealment of facts by the local dealer's men and that too on the day of GANDHI Jayanti, the birthday of Mr M.K.Gandhi who beleived the CUSTOMER being next to GOD.
I have not been given Exchange bonus of Rs 15000/- on purchase of WAGON-R VxI.by local dealer Karnal Motors Pvt Ltd



Details are as follows-
I asked for TRUVALUE exchange service through Mr Rajender Gupta Accounts officer with Karnal Motors Pvt Ltd as he has been an old acquintance and a patient for more than 10 yrs.He sent Mr Parmod Jha Manager and Mr Yashpal Asst Manager to my clinic/home to assess my old Maruti-800 (AC 2003 Model).He assesed the price value for Rs 103000/-(minus 2000 for Non Govt Employee)and as I planned to buy ALTO or Swift initially so he calculated the price as follows (Annexure

ALTO and SWIFT attached for proof)



True Value of old Car 100300/-
Exchange Bonus 10000/-
[protected]
Total 113000/-

Basic price of ALTO Lx 255349/-
Minus 13000/-
------
Total 142349/-
Insurance 8012/-
Number plate/Reg. 300/-
------
Total to be paid 150600/-

[protected][protected]
Swift(No exchange Bonus scheme with Swift)
True Value of Old Car 113000/-
Minus exchange bonus 12000/-
and Non Gov employee
------
Total 101000/-

Basic price of Swift Lx
407000/-
Minus 100100/-
------
Total price 306000/-
and insurance etc as above
[protected][protected]
Thus a TRUE VALUE of 101000/- was assesed for my old MARUTI-AC 2003 Model with registration number of HR-05 M 0270 having done apprx 40500 kms in all.

As my son and daughter along with my wife wished to have WAGON-R on the final day we asked for the price and it was calculated as follows by Mr Yashpal

Basic price of Wagon-R VXi 360813/-
Number plate,Reg etc 300/-
-------
Total 361113/-
Minus True value odf OLD car 101000/-
-------
Total 2600113/-
Free Acc(8600)and Free Ins(11607) 20207/-
--------
Total 239906/-
Insurance after claiming 65% NCB 4725/-
--------
Total 244631/-
[protected][protected][protected]
I paid 200000/- as cheque and 41500/- as cash and signed all the paper of old car in BLANK state in good faith in presence of my brother,wife,children and Mr Rajender Gupta.
On persistent asking I was denied there being any EXCHANGE BONUS (like in SWIFT they said)by Mr Yash Pal and Mr Jha telephonically.
Despite the fact that I had not given my OLD Registration of Car(It has been misplaced and duplicate has to be procured) they got all the signatures in good faith

After taking delivery of Car when friends and doctors greeted and informed me of the EXCHANGE Bonus of 15000/ I really felt cheated and naive.I have annexed the paper advertisement of Dealers offer.
I had not seen it earlier but on 1st Oct telephonically and at toll free number I had confirmed that offer for month of Oct-2009 were just the same as in Sept-2009 and nothing new has been offered for DIWALI .

I request your goodself to look into the matter and get me my DUE as my requests with Mr Parmod Jha and other local people have been replied with loud unbecoming language.
May I also request to restore my faith in Maruti and let me proudly say that
Maruti Suzuki has not only been an INDIA 's number one but World's manufacturing hub and true leader of Post-Liberlization era amongst all business groups.

Thanking You
Dr.J.K.Bhutani
319, Old Housing Board Colony
Karnal - 132001
E-Mail: [protected]@yahoo.com
M :[protected]

I have done 3 servicing and each time I have to spend 3-4 hrs to get the vehicle back.

They are not doing servicing properly.
Washing quality is very poor.

From the 2nd service my car millage goes done and they increase the engine noise.
For any problem you have to stand behind them then only they will do the rectification.

So be careful while giving the vehicle to pratham motors sarjapur Bangalore

Complaint no -[protected]

Cap_Date:19/8/2009 In maruti data base

Cap_Time: 7:40:37 PM

1. Sound from the front left suspension. 2. Nosie or some part is loose in back side or seat or some where near to that. 3. Power steering not functioning properly at the turning. 4. Weel alignment not done at the time of servicing 5. Humming noise from the entire door. 6 Front right door having more noise at the time of closing. 7. TWO servicing done at PRATHAM motors outer ring road but both the time they have not cleaned the vehicle properly after I told please look on this always the say next time

Dear Sir ,

This is Padmabhushan Deshpande, one of the your valuable customers. I purchased SWIFT (VXi) in Oct 2007 from My Car, Pune. Marketing Executive Mr. Suhas who was following up with us at that time, gave us various attractive commitments to be fulfilled upon delivery of the car. Due to his regular follow-up and feedback from some of my friends about Maruti Brand, we purchased a Maruti car from My Car .

But I think that this decision was a biggest mistake we have done. Right from delivery of the car, we are facing lot of issues.

We met with 1st shock on delivery of the car, when My Car just refused to fulfil there agreements. Mr. Suhas had agreed to provide Tefelon Coating along-with other accessories. But, MyCar just turned back saying that they have not promised any such thing and they will not provide any such thing. As we had already paid the amount, we took the delivery. On follow-up after 6 months, my car informed that Mr. Suhas is no more associated with us and there is no question of fulfilling his commitments now.

After around 7 months of delivery, one day evening when we were travelling in our car, suddenly one side door’s window glass pane slided from the track and we had to rush to MyCar. They temporarily fixed the pane and asked us to drop the car at their service centre for servicing so that they will replace the assembly as it was a faulty part. But, during this servicing they didn’t replaced the part and were just postponing this activity by providing some reasons. Within next 2-3 months we started facing this issue with other door windows.

Initially we used to get calls from MyCar after servicing. But after 10 months of delivery, even these calls stopped. We used to regularly get calls from Customer Care enquiring about if we have got any form from Main Office. They used to tell us that if you receive any such form & if we give this form to MyCar they will give us some gift. But they never mentioned about which this form is and what does it mean. But, one day my friend updated us with the importance of this form and it shows the relation between Me & Maruti.

Almost a year back, I faced an accident and at that time there was a bent on driver door. MyCar claimed the repairs charge from the insurance, but didn’t fixed the issue.

For last 4 months I was out of India and during that period we received this form. My wife was not aware of all this and she just informed them that we have just received some envelope from Maruti. On getting this information, Representatives from MyCar started following up with my wife for getting that form and one day they directly came to my home. When my wife informed them that I am not in India and she can’t give any feedback they just asked her to sign on a page and said that it’s just a formality & your husband can give his feedback once he comes back. He also informed my wife that it was agreed that MyCar will be doing one complete free service of our car as he is taking this form from her.

When I returned back to India & upon getting all this information, I visited to My Car office, the customer care lady officer refused this fact that someone from MyCar has collected the feedback form.

When I was discussing this entire chapter with my friends, I came to know that many of them were also facing same issues with MyCar and are now changing their service centres/brands.

All these things point out following points about MyCar
1. Lack of Proper Service after delivery
2. Casual Approach
3. Careless about Customers
4. False commitments to customers to attract & increase the sale but no further care to maintain the customer relationship

I request you to personally look into this matter and resolve the issues. Otherwise you will lose your customer bank

Maruti Ritz

Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)

Re: Maruti Ritz

Delivery of faulty Vehicle against purchase of New Car from Spectra Motors - Borivli ( Mumbai)

I have bought a Maruti Ritz car from was delivered the car with Registration no MH-02-BM-3138 vide thir bill no 9787 dtd 20th date 2009 on 23rd Aug 2009 Engine No.1257332 and Chassis No.117412 at their Show room at Borivli East Mumbai.
The car delivered to me had some problem with its Break system or may be some other related systems as was giving prominent sound of some Metal parts rubbing - when breaks are applied.


I had informed about the same to the sales team of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.

I took the car to the showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound.

I had informed about the same to the sales Person Mr Prasad & Ms. Chitra Kale the Chief Customer Care Dept Mob no [protected] of Spectra immediately on the same day of receipt of the car. I was asked to bring the car back to them for verification of the complaint.
I took the car to their showroom on 27th Aug 2009 when their Mr Prasad along with one Mr Tiwari took the trial of the car with me. On my pointing the problem to them I was explained that the car is ok & this sound is normal ie every car has this sound. On my not being satisfied with the explanation I along with the car was taken to the Works shop to have the same revivified by the expert & one Mr Damodar Mob No [protected] who confirmed that the Car has some problems & took the car for doing the needful.

I got the car back next day on 28th Aug 2009 evening with the information that the problem was minor and due to some dust & rain water the sound was coming which they have cleaned & its ok now. I took the trial & found some sound still there which was explained to me that is normal one from the boosters. Accepting their explanation and assuming that tits not a major problem I took the car home but to my surprise the same sound again resurfaced which I informed them


On last Saturday 5th of this month I have taken up the matter with their Works manager Mr Ankush who took the trail with me in the car & was convinced that the problem persist. He promised to look into the same & have it resolved to my satisfaction. I left the car then & there at around 2 PM with them & was delivered the car back on the same day at 8 pm. I was very happy to find the problem solved which I conveyed to all the concerned but my happiness was short lived as the same sound again surfaced. On my again informing about the same this time the response from them was shocking to me the explanation given to me was that they had tried few other new Ritz vehicles & all of them had this sound.
They now say will refer the matter to Maruti & they will deploy the right Engineers to solve the problem if at all. I feel this is straight a Question mark on your tall claims of Best Car & Best Service.

Further the car also had few scratched all over the body & when pointed was taken to the Workshop to to the needful that’s why could be delivered to me only in the evening at around 5 PM as against the appointed time of before 12 AM
From all that stated above it transpires that the car was not pre-checked and or a defective one delivered to me as New Road-Worthy one.

Your early +Ve response will be appreciated failing which will be forced to proceed in the matter as suitably advised by my Advisers

Regards
CA Vijay Saraf
Vice President - Private Client Group,
Emkay Global Financial Services Ltd Ltd
E-mail ID: vijay.[protected]@emkayshare.com
Yahoo Messenger ID: [protected]@yahoo.com
Tel: +[protected]
Mobile: [protected]


Hi Ashish

Thanks for writting

I m sorry to say the problem is as it is & rather has aggravated now the sound comes even when the car is almost stationery when the breaks r applied.
I think there is some serious problem with this my car may b as u said with the body of the car or the suspentions.
I am surprized that the Company is not ready to resolve this and have given me in writting that the car is ok & roadworthy - there are no problems watsoever with the car.
I dont understand if thats true why this sound not there in other Ritz cars ( the Demo car I tried after this problem was noticed by me).
As such the their own person told me that they too tried 10 other cars & found that six of them have this unusual sound. This means this is a non standard product of Maruti & their clim of this being the Best car is base less.
I feel cheated.
You said they hv issued a circlar issued as well for some
cars (specific chasis number series) - can you pl send me a copy
Regards
CA Vijay Saraf
Vice President - Private Client Group,
Emkay Global Financial Services Ltd Ltd
E-mail ID: vijay.[protected]@emkayshare.com
Yahoo Messenger ID: [protected]@yahoo.com
Tel: +[protected]
Mobile: [protected]








Head Office
Maruti Suzuki India Limited
Plot No. 1, Nelson Mandela Road,
Vasant Kunj,
New Delhi-110070
Board no.46781000
Fax : 46150275 and 46150276


False tall claims:
Maruti claims best in class

New explanations ON 21ST Sept

The engine knocking sound is normal as its high initially & would disappear when done arnd 2000 km as was evident in the demo car I DROVE TODAY ON 21ST Sept at spectra Borivli which neither had Break sounds nor the excessive engine knocking

The explanation given to justify their claim that the unusual Break sound is Operational sound is lil extra in this particular my car bcoz each car has different tolerance levels – means yr products r non standard quality

I was also informed that out of the ten new PDI done Ritz cars they tried for this sound the found 6 of them having the similar sound – so 60% of them r faulty to the extent

Dear Sir
I have booked Car Maruti Swift Dzire vxi at Tara Automobiles Bhatinda on 06 Jun 2009 and have been delivered on 14 Sep 2009. my enthusiasm and pleasure of owning a Maruti product has diluted due to following which I wish to put on record:-
(a) More than 3 Months delay in delivery seems to be unfair marketing practice in absecnce of transparency in maintaining waiting list at either with dealer or with your sales department.
(b) Mr gurvinder Maan, rep of Tara Automobile has been involved in making false and wrong promises without any concrete information leading to mental harassment
(c) Customer Care at your establishment has performed far from desired probably due to lack of accountability, lack of feed back system and lack of supervision over the personnel
Concerned as I was told that your rep will contect me to satisfy my query which did not happen on my complaints Nos CRM [protected] dated 12 Aug 2009 and
It is informed that lt col N saha booked the same model at Modern Automobiles Hisar on 19 Aug 2009 and was offered delivary on 22 Aug 2009 which he collected in 1st week of Sep 2009. the Officer was offered Scratch Card alongwith few incentives which in my case was denied by Tara Automobiles on the logic that vehicles purchased from CSD Do not enjoy such privilege. It is not understood when govt servants and corporate clients are given incentives why defence personnel are denied such privilege.
It is very unfortunate that gaps in system of marketing and customer care are felt in an internationally renowned and having ISO certification company. I request you to please initiate suitable measures to bring customer friendly transparency and prompt redressal. I also request to please consider the buyers from CSD to enjoy the incentives as in case of others.
with regards
col brajraj kumar sharma

The braking noise is very high and its very much irritating the rider and also the others on the road. Even after several services in the suzuki showroom also, the brake noise has not come down. The engine gets off when we are moving slow or apply brakes. The engine does not start even after several kick starts in the morning and also in the evening also most of the times it needs kick start and does not start with the self start. U need...

I had two times AC problem and steering jam problem in running condition within 6 month of my purchase.

As my car had accident and due to which my AC cooling was not proper,during investigation it was observed that the condenser is damaged and it got replaced in accident insurance,but during recharging the AC gas it didnot stayed for a day while the re test at service center.

Further investigation it was found that the AC coil is having leak.
During re inspection of the Insurance suryeor it was shown to him the leak in AC coil,but nsurance company did not accepted this claim and service center says it will not come under warranty also.

I am not getting any positve result from last 10days.

Date: 5th October, 2009.

Dear Sir.,

Sub: Complain against BAD Service and misbehavior

Here I’m Hiren A. Patel who is Vehicle owner of Access from Hero Honda No.: GJ-1-LG-8575.

Recently situation happens in the early morning on 3rd Octo, 2009 at the time of 10.00AM I’ve given my Access vehicle to ICON SUZUKI at Sakar-7, A’bad for regular service and on that time they have given me acknowledge receipt No.:017092 and informed me to collect my vehicle at 4.00PM in the evening as they mentioned in acknowledgement also.

And at the time of delivery 4.00PM I went there and asking for my vehicle they replied very easily I have to wait for another 10–15 minutes but they even didn’t touch my vehicle as my vehicle was lying down in outside of service station. I was amazing that if my vehicle is lying down outside of service station how can they finished the service within 10 minutes and deliver to me ?? So I called up at Haryana Branch and spoke with Mr. Deepakbhai on[protected] and on same time he called and spoke with Mr. Ankur from ICON SUZUKI and the person was from ICON SUZUKI Mr. Ankur told them that service had been delayed because of the electricity line was stopped. But after I’ve inquired I found out that the electricity line was not stopped but they try to make me and Mr. Deepakbhai foolish. At least Mr. Ankur has to informed me that due to so and so reason the service has been delayed and I could receive it lately but they didn’t inform me on my cell phone even. I explained to Mr.Deepakbhai what was the situation and after that Mr.Deepakbhai agreed with me with this type of rubbish situation and he promise me that he’ll arrange something and deliver me my vehicle at my residence.

And after waiting of long hours at 8.20PM Night the person came from ICON SUZUKI and delivered my vehicle. As for security proof I told to that guy and he written down the delivery time on that invoice.

The second accident was happened when I got new delivery of my vehicle and I’ve done all accessories for my vehicle at there. They put 2 number plat and both are different color number plat on my vehicle as I told them to change it the one number plat which has off white color. But they arguing with me like anything and they didn’t agree with me at any cost to change that number plat.

And after that they didn’t change the number plat but they shown backside of invoice that they have refund Rs.85/- for that.

So what kind o[censored]nderstanding I have to keep for that??? I’d fight with them so they did like that other wise if nobody raise them volume they have to suffer it with them own cost and gone through this types of situation, right???

Can you give me explanation that
1. What every time I’ve to suffer all type of nonsense’s from them ???

2. What they don’t have any responsibility for Customer Services ??? OR They Don’t know how to behave with the REGULAR CUSTOMER ???

3. I know very well that so many vehicles comes for different types of services daily there and against they have enough staff for manage them also. So why it happens with me ???


With the anger ness so many bad words came out from my mouth but I cannot write it down or I can’t do it anything against them.

So please I’m requesting you that do some thing for these types of behavior from these type of organizations. If you have any particular law for that then teach them that how to satisfy regular customer.

Thanks for listening the fire of my heart.

Your faithfully
Hiren Patel


Time: 3.55PM
Place : Ahmedabad

Respected Sir/Madam,

I have booked a maruti swift VXi in Azure grey colour on 9/09/2009 by giving a token money of Rs 20000. At the time of booking the dealer said car will be available in 15 days (I don't have written obligation from him for date). I had an auspicious muhurat on 30th sep 2009.On 23/09/2009 I paid him 2,10,000 more but dealer said nothing regarding non availability of specified colour.I travelled from Pune to Udaipur and took 3 days leave only for that purpose.
On 29th (a day before muhurat) I talked to Jaipur regional head quarter and they said they are not in position to deliver car I can take refund.
The problem is the mental agony I went through.Next day was muhurat and half yearly bank closing so no time to move finences.The situation become embarresingas everyone was calling to congratulate.The dealers's behaviour was very irresponsible!! He was not even bothered to inform me in advance about the non availability of colour.Please guide what can be done in this regard.

[protected]@maruti.co.in

M/s Maruti Suzuki Ltd.,
Kind Attn : Mr Ravi Verma

Dear Sir,

Sub : Complain of Malfunctioning of sensors provided for the supplement
resistance system (Air Bags ) & failure of frontal alloy wheel RHS

Details as of Maruti SX4ZXI – No- UP 78-BW-1376

Owner Name’s : Dinesh Kumar Srivastava Address : 237, Baba Nagar Naubasta, Kanpur

Model Chassis No, Engine No. Key No. Date of Delivery Date of Registration As on run Km
SX4ZXI 149261 2009141 5145 19.07.09 28.8.09 4355


I would like to inform you that I am coming back from sitapur to factory (kumbhi) via kasta at about on 4.00 AM on date 26.09.09 in night, suddenly front wheel slipped to the ditch at road and both air bags blow off and I surprised what is happened, on inspection we found that engine is running & all light is working there is no any dent marked on the body and only front right wheel’s tyre is punctured.

I observed that wheel rim is damaged and tyre is punctured. I got it replaced the tyre with stepney and came to the factory which is around 15 km distance from the spot. I informed to your nearest authorized dealer telephonically to M/s Sumitra D S Motors , (P) Ltd., Rosa By pass, NH -24 Shajahanpur U.P.

Next day 27.09.09 Sumitra Motors, deputed their mechanic for inspection of the car at our residence at kumbhi chini mills, and also taken the car by driving up to workshop which is around 50 km from my residence for inspection. After inspection it is found that the related parts / components required to replace are not readily available to take up the job, and Sumitra Motors informed 29.09.09 telephonically to place the order to OEM to make available the required parts like i.e. alloy wheel, and new air bag system, estimated cost is about Rs.65000/- for confirming ,the same has been confirmed by me to your dealer immediately to place the order & arrange the material with in week time for its replacement .

Apart from above , As per the system and my knowledge the front air bags are designed to initiate only in severe frontal collision , but this is not happened and air bags is opened while the car slipped to the ditch at road, in my opinion this is simply malfunctioning in the system provided. And alloy wheel is also damaged due to material failure in such a low impact in short running duration.

Therefore you are requested to please look into the matter deeply and why it is happened under intimation to me and arrange to replace all above component on FOC basis at the earliest to satisfy your customer like me, as to maintain the reputation of Maruti Suzuki Ltd., such a largest selling car company in India.

Your prompt action in this regard shall be highly appreciated

Thanks & Regards

Dinesh Kumar Srivastava
General Manager ( Engineering)
Kumbhi Chini Mills, Kumbhi ( A unit of Balrampur Chini Mills ltd., )
Lakhimpur – Kheri ( U.P.) Mobile No- [protected], [protected]
dinesh.[protected]@rediffmail.com dk.[protected]@bcml.in

i got my address in CRTM changed legally at RTO office in pimpri chinchwad (MH-14). also i gotta my address changed in CSD sale letter as i purchased car through khadki CSD.
I haven't got my permanent registration done.
My new address is of faridabad.

Now when dealer is refusing to change the address change in his invoice how can i go ahead with my car registration? My contact
Lt Cdr Sadanand Nadagouda
[protected]

Dear Sir,


This is for your information that, M/S.Shauraya Motors who is your authorized dealer for Jammu provision ,is doing wrong commitments and their executives are using abuse words against the customers .moreover they people are retaining the schemes whatever the company is providing to their customers, in this regard kindly take some necessary action against the said party. Otherwise I am bound to write such act in daily paper against the whole group of Maruti .
Meanwhile, I once again requesting to your good self for my discount which is lying with shaurya motors kindly help me out for reimbursing the said.
Hoping there will be fortunate respond from your worthy end.


With Regards,
Shafiq Ahmad Khan
Srinagar Kashmir.
[protected]

I HAVE THE COMPLAINT ABOUT MADHUSADAN MOTORS IN AGRA I HAVE PURCHASED SWIFT DEZIRE VDI KNEWING THE DEALER THAT NEW MODEL IS GOING TO BE LAUNCHED BUT FOR ITS STOCK THEY REFUSED ME THAT THERE IS NO NEW LAUNCHING AS O FOUND THAT MY INFORMATION WAS RIGHT I WAS IN ANGER BUT WHAT CAN I DO AS I AM A CUSTOMER AND HE IS A DEALER WHO HAS TAKEN THE MONEY........................



[protected]

I recieve a call from National Insurance company executive for the insurance.
I called him for the payment and give it as cash and he gave me acknowledgement for the same.
After 2 months i got a notice from National Insurance that your cheque has bounced.

What i feel is that the person who is having a bank account is traceable at any point of time.

Please suggest me how to go about it.

All I am waiting for, your valuable suggestions.
Thanks and regards
Siddhartha Rastogi
[protected]

i have been ttrying to buy dzire swift since last 2 week i send soome email to martui company they didint reply also i went to many deaslers in surat also they say it will take 6 months to get your cars , so i thought how could someone wiat for some mnth while other maker are ready to give cars in just 2 weeks no point in in wating for this car , their services of handling pepole is very bad ,this is end of my buying maruti cars in future as i am buying maruti cars since 19years .maruti thinks that they are leaders of cars making but in future noone will make their carss very hot favorite as they are taking advantage of middle class family . this is it end of maruti in within few years . as they dont care about people they are sending 80000 cars to foreign market while they cannot provide their own pepole with cars who have already paid them , no one of their officer want to answer so dissappointing asking for 30000 rs in black market .disgusting , they need to change their attitude towards pepole because 10people can say 100 they shouldnt buy maruti cars in next it will be 1000 so it goes on . anywayss i will soon be dropping my idea to stop buying any cars from this pepole . [protected]@hotmail.com mobile [protected]

Respected Sir,

I had purchase a new maruti Van just before 3 month from Shaan Cars, Nashik, (MH 15 CD 7469 & Chassis No. 1121472)but now, I found that the steering joint has became rusty, I placed my complaint to shaan car, but I want that maruti should take a responsibility for this nonconformity.

My car is under warranty, so i want relpacement of steering joint & also i want you to take some preventive action for such nonconformity.

Yours sincerely,
Satish B Shejwal
H No. 284, sarfraj Lane,
Raviwar Peth,
Nashik -422001
M No.[protected]

I Had purchased an alto from Batra auto co. faridabad. From the date of purchase a very loud noise in ac after run 2 or 3 km.at first step. Many time i was complaint but to till date there is no result. i forget that matter. Last six days ago gear box housing of my car cracked in a accident & in batra auto co his manager said after day tomarrow ur vichle will be ok n u can collect it.But after six days his executive says we have not the spares for ur car n i did not commite when it come.Now i m saffering lot of problems. Before two days his manager told me for stand by car but 26-09-09 he is on leave n his asst. told me there is no requirment for u any replacement car