Maruti Suzuki India Complaints & Reviews

Respected Sir/Madam,

I have booked a maruti swift VXi in Azure grey colour on 9/09/2009 by giving a token money of Rs 20000. At the time of booking the dealer said car will be available in 15 days (I don't have written obligation from him for date). I had an auspicious muhurat on 30th sep 2009.On 23/09/2009 I paid him 2,10,000 more but dealer said nothing regarding non availability of specified colour.I travelled from Pune to Udaipur and took 3 days leave only for that purpose.
On 29th (a day before muhurat) I talked to Jaipur regional head quarter and they said they are not in position to deliver car I can take refund.
The problem is the mental agony I went through.Next day was muhurat and half yearly bank closing so no time to move finences.The situation become embarresingas everyone was calling to congratulate.The dealers's behaviour was very irresponsible!! He was not even bothered to inform me in advance about the non availability of colour.Please guide what can be done in this regard.

[protected]@maruti.co.in

M/s Maruti Suzuki Ltd.,
Kind Attn : Mr Ravi Verma

Dear Sir,

Sub : Complain of Malfunctioning of sensors provided for the supplement
resistance system (Air Bags ) & failure of frontal alloy wheel RHS

Details as of Maruti SX4ZXI – No- UP 78-BW-1376

Owner Name’s : Dinesh Kumar Srivastava Address : 237, Baba Nagar Naubasta, Kanpur

Model Chassis No, Engine No. Key No. Date of Delivery Date of Registration As on run Km
SX4ZXI 149261 2009141 5145 19.07.09 28.8.09 4355


I would like to inform you that I am coming back from sitapur to factory (kumbhi) via kasta at about on 4.00 AM on date 26.09.09 in night, suddenly front wheel slipped to the ditch at road and both air bags blow off and I surprised what is happened, on inspection we found that engine is running & all light is working there is no any dent marked on the body and only front right wheel’s tyre is punctured.

I observed that wheel rim is damaged and tyre is punctured. I got it replaced the tyre with stepney and came to the factory which is around 15 km distance from the spot. I informed to your nearest authorized dealer telephonically to M/s Sumitra D S Motors , (P) Ltd., Rosa By pass, NH -24 Shajahanpur U.P.

Next day 27.09.09 Sumitra Motors, deputed their mechanic for inspection of the car at our residence at kumbhi chini mills, and also taken the car by driving up to workshop which is around 50 km from my residence for inspection. After inspection it is found that the related parts / components required to replace are not readily available to take up the job, and Sumitra Motors informed 29.09.09 telephonically to place the order to OEM to make available the required parts like i.e. alloy wheel, and new air bag system, estimated cost is about Rs.65000/- for confirming ,the same has been confirmed by me to your dealer immediately to place the order & arrange the material with in week time for its replacement .

Apart from above , As per the system and my knowledge the front air bags are designed to initiate only in severe frontal collision , but this is not happened and air bags is opened while the car slipped to the ditch at road, in my opinion this is simply malfunctioning in the system provided. And alloy wheel is also damaged due to material failure in such a low impact in short running duration.

Therefore you are requested to please look into the matter deeply and why it is happened under intimation to me and arrange to replace all above component on FOC basis at the earliest to satisfy your customer like me, as to maintain the reputation of Maruti Suzuki Ltd., such a largest selling car company in India.

Your prompt action in this regard shall be highly appreciated

Thanks & Regards

Dinesh Kumar Srivastava
General Manager ( Engineering)
Kumbhi Chini Mills, Kumbhi ( A unit of Balrampur Chini Mills ltd., )
Lakhimpur – Kheri ( U.P.) Mobile No- [protected], [protected]
dinesh.[protected]@rediffmail.com dk.[protected]@bcml.in

i got my address in CRTM changed legally at RTO office in pimpri chinchwad (MH-14). also i gotta my address changed in CSD sale letter as i purchased car through khadki CSD.
I haven't got my permanent registration done.
My new address is of faridabad.

Now when dealer is refusing to change the address change in his invoice how can i go ahead with my car registration? My contact
Lt Cdr Sadanand Nadagouda
[protected]

Dear Sir,


This is for your information that, M/S.Shauraya Motors who is your authorized dealer for Jammu provision ,is doing wrong commitments and their executives are using abuse words against the customers .moreover they people are retaining the schemes whatever the company is providing to their customers, in this regard kindly take some necessary action against the said party. Otherwise I am bound to write such act in daily paper against the whole group of Maruti .
Meanwhile, I once again requesting to your good self for my discount which is lying with shaurya motors kindly help me out for reimbursing the said.
Hoping there will be fortunate respond from your worthy end.


With Regards,
Shafiq Ahmad Khan
Srinagar Kashmir.
[protected]

I HAVE THE COMPLAINT ABOUT MADHUSADAN MOTORS IN AGRA I HAVE PURCHASED SWIFT DEZIRE VDI KNEWING THE DEALER THAT NEW MODEL IS GOING TO BE LAUNCHED BUT FOR ITS STOCK THEY REFUSED ME THAT THERE IS NO NEW LAUNCHING AS O FOUND THAT MY INFORMATION WAS RIGHT I WAS IN ANGER BUT WHAT CAN I DO AS I AM A CUSTOMER AND HE IS A DEALER WHO HAS TAKEN THE MONEY........................



[protected]

I recieve a call from National Insurance company executive for the insurance.
I called him for the payment and give it as cash and he gave me acknowledgement for the same.
After 2 months i got a notice from National Insurance that your cheque has bounced.

What i feel is that the person who is having a bank account is traceable at any point of time.

Please suggest me how to go about it.

All I am waiting for, your valuable suggestions.
Thanks and regards
Siddhartha Rastogi
[protected]

i have been ttrying to buy dzire swift since last 2 week i send soome email to martui company they didint reply also i went to many deaslers in surat also they say it will take 6 months to get your cars , so i thought how could someone wiat for some mnth while other maker are ready to give cars in just 2 weeks no point in in wating for this car , their services of handling pepole is very bad ,this is end of my buying maruti cars in future as i am buying maruti cars since 19years .maruti thinks that they are leaders of cars making but in future noone will make their carss very hot favorite as they are taking advantage of middle class family . this is it end of maruti in within few years . as they dont care about people they are sending 80000 cars to foreign market while they cannot provide their own pepole with cars who have already paid them , no one of their officer want to answer so dissappointing asking for 30000 rs in black market .disgusting , they need to change their attitude towards pepole because 10people can say 100 they shouldnt buy maruti cars in next it will be 1000 so it goes on . anywayss i will soon be dropping my idea to stop buying any cars from this pepole . [protected]@hotmail.com mobile [protected]

Respected Sir,

I had purchase a new maruti Van just before 3 month from Shaan Cars, Nashik, (MH 15 CD 7469 & Chassis No. 1121472)but now, I found that the steering joint has became rusty, I placed my complaint to shaan car, but I want that maruti should take a responsibility for this nonconformity.

My car is under warranty, so i want relpacement of steering joint & also i want you to take some preventive action for such nonconformity.

Yours sincerely,
Satish B Shejwal
H No. 284, sarfraj Lane,
Raviwar Peth,
Nashik -422001
M No.[protected]

I Had purchased an alto from Batra auto co. faridabad. From the date of purchase a very loud noise in ac after run 2 or 3 km.at first step. Many time i was complaint but to till date there is no result. i forget that matter. Last six days ago gear box housing of my car cracked in a accident & in batra auto co his manager said after day tomarrow ur vichle will be ok n u can collect it.But after six days his executive says we have not the spares for ur car n i did not commite when it come.Now i m saffering lot of problems. Before two days his manager told me for stand by car but 26-09-09 he is on leave n his asst. told me there is no requirment for u any replacement car

dear, sir / mam.
i am lalit from mumbai i brought swift vdi on 3rd feb 2009 from excel auto in kalina. i am not happy about the it that i have told service center people about engine make more loud sound as they say they check and tell today it is the same. i told the company about ths on my 3rd service wen i gave my car for servicing they it will retified but it is not done till today now car makes more noise. i would like to bring to your notice about ths so pls look in ths matter. and do the needfull and if ths the kind of poor service is provided after paying them high amount money then i thk a roadside mechanic can do a much more better job for us. my car has done 1,500 km pluf after my 3rd service i am very disopinted about it.
pls look in ths matter and get it done as soon as possible.
car no :- mh 02 bj 3369
km till date :- 11,500 km.
thanking you.
lalit suthar
+91 [protected]

These are the all corespondence done me with Rana Motor P Ltd, Tis Hazari, Delhi and Maruti Suzuki India Ltd Customer Care both not even bothered to reply on all the previous mails...... nothing is happening........I have been force to dirve my vehicle without the registration ceritficate and cheated by RANA Motors P LTD. as fitness of the vehicle is concern done for one year only, Where as others providing for two years....at the time of...

I taken a car (Maruti wagon r ) from Maruti Popular kottayam(kerala)Near St Thomas Orthodox Church,S H Mount, P.O - Chavittuvary,Kottayam, Kerala. From the time i took the car they give lot of offers like under body coating,teflon,mats,body sensor,.seatcover,mud flap,beadings,body cover etc.at the time of delivery[protected] they gave only two three fittings like mud flap,mats etc.after that we call the sales executive(Nidheesh from Thiruvalla popular branch) he didnt attend any of the call from ourselfs,
Atlast we go to kottayam yesterday[protected],one Mr.ANIL we introduce our complaint he solved our problem partially by gave under body coating,teflon,mats, seatcover etc,but they didn't gave body sensor,body cover.seatcover they offer sporty, now ordinary these are our complaints we hope you to make good decision favorable to our selfs.

Thanking you,
Place:Kerala(Pandalam)
Date :[protected] Boban Daniel

Dear Service Provider,

IT is my third time humble request for same problem since last four months .

I have purchased Maruti A-Star car Feb 2009, Vehicle Reg. No. HR14 2021, from the showroom jagmohan motors maruti Suzuki ,sonipat road ,Rohtak, Haryana – 124001.

As per my information and also mentioned on the warranty card that the car A-star is under warranty period for 2 years or 35000km, whichever occurs earlier from the date of sale.
Currently my Car( A-star) has covered only 19000km and 9 months old, so my car is under warranty period in both of the conditions.

Since last 03-june-09, I went jagmohan motors ,sonipat road ,Rohtak, Haryana – 124001 for the regular servicing of my car. There while servicing I came to know from the service provider that my car’s both of front wheel not in a good condition and needs to be changed.

After that I had gone four times to jagmohan motors maruti Suzuki showroom ,sonipat road ,Rohtak, Haryana – 124001 for front wheel sound problem part replacement but all times( Mr.Satender(Technician))and Mr.Ashok(Technician) directly deny to change.

Both Mr.Satender(Technician))and Mr.Ashok(Technician)
Treat with Customer’s very rudely .
they have ignored my request and given me the reply very ruddy that we have not parts. we are not getting any supply from their vertical that’s why they will not change.

Now kindly let me know that where is I am faulty that I should suffer for the reason.

If you people could not provide the service as and when required by the customer then why it is mentioned by the dealers as well as also mentioned in the documents that so and so facility the customer will get if he is purchasing the maruti Suzuki product.

It was my perception that Marutij Suzuki Auto is providing better service in comparison of other car service providers in this nation but now I am thinking that I was wrong.

Kindly let me know that whether my perception regarding Maruti Suzuki is correct or wrong.

Because it is matter of trust and relationship which me and my family is having with Maruti Suzuki Auto , so kindly revert so that we should be able to correct ourselves.

Waiting for the response,

Your Sincere Customer,
Ashok Gulia,
[protected],

This is against DD Motors, Mayapuri, New Delhi.

This is the feedback I gave on their website.

I own a Maruti Wagon R bearing registration no DL 9C N 5797 which was recently given to your workshop for checkup of the following:

1)Fuel Efficiency (my car's average is approx 8 Km/Liter)
2)Headlight Change (You fixed a brand new headlight)
3)It was giving jerks whenever you leave the accelerator

Though the bill was settled in cash about a few days ago, however to my utter surprise that not even a single issue was fixed by your workshop. Even the brand new headlight not works.

I get my car repaired only at authorised workshops but this time your workshop has cheated me for time and money.

I plan to take this to Maruti Head office complaint cell and Consumer Court to settle the scores with your workshop.

Moreover the supervisor/technician who was involved in this had the most unprofessional attitude i have ever seen.

With this type of customer service, I am sure your company is heading for a near diaster.

This matter would be escalated to the highest level available and you would be a witness to that.

Amit Arora
DL 9C N 5797
[protected]

Hi,

I have brought a new car for my senior citizen parents (Swift). I was very disappointed to learn that Mitra Agencies in Hyderabad, the dealer for this vehicle has been taking advantage of my old parents.

In the recent past, they bugged and pestered them to drop the car for a FREE service and forcibly done work on it without authorization and forced them to pay for the services. This was for a brand new car and within a month of purchase. I was very furious about this and complained to the dealership, while they did nothing, but offered to give some discounts in the future. Ya! Right! - Discounts on services that are not required or necessary, but forcibly performed.

Now, they seem to having serious problems with a weak suspension, which might be a serious design problem. I am very afraid and concerned about them taking to the dealership, as I pretty much can tell what would happen. The Mitra agencies will do all kinds of repairs, rip them off with unreasonable billing and then the problem would never get addressed or solved, while the dealership goes laughing to the bank. Now I can say that this dealership has no ethics, but the only goal is to maximize billing.

Any suggestions.

Dear Sir,

I have Maruti Swift Dzire (Model: Aug - 2008) car. I have very limited usage. The total KM i have used is around 7100 KMs. Now i had clutch problem in my vehicle and when I went to M/s Kiran Motors for regular check up, they adviced me to replace the clutch plate as It was not working properly. I replaced the same as per their advice. I was in that impression that the company gives warranty only for 12 months. So, I have to bear the cost. But today when I checked in the Maruti User Manual, I found that the warranty is for 24 months. So, I got surprised !!! When Kiran Motor know my model why did they not inform me that you should replace under your warranty and why they took money from me ? Secondly, they have not given me the old clutch plate set back to me. So, what to do ? I have the bill where the clutch plate replaced is mentioned. So, what should i do ?

Please revert...

Regards,
Niral Shah
Mobile: [protected]

I had Booked a ritz zxi in bangalore at kalyani motors, bannerghatta road on 8th june 2009. first date promised was 24th july 2009 which they didnt adhere. then came 31st july 2009, which again was missed. then onwards it has become an indefinite wait. i have already talked to maruti regional contact and even the top boss of kalyani. no one has an answer for why this delay. I should be telling maruti need to change thier tag line as Dont count on us.
i am asking for a complete compensation for the delay. if they dont agree, i am withdrawing my booking.
to hell with maruti.

I BOUGHT A MARUTI ALTO 2004 MODEL FROM INDUS TRUE VALUE CALICUT ON[protected]
CITING THE VEHICLE AS TRUE VALUE VEHICLE AND RECEIPTED THE SAME ON ADVANCE RECEIPT NO 7970 DATED[protected] ,RECEIPT NO7981 DATED ON[protected] AND RECEIPT NO 8015 DATED 11-06-09 AFTER THE PAYMENT DONE THEY SAID THAT WE CANNOT GIVE THE 1 YEAR WARRANTY AND 3 FREE SERVICE FOR THE VEHICLE AS AGREED BEFORE BECAUSE THE VEHICLE IS NOT A SINGLE OWNER THIS TERM THEY PEOPLE DIDN'T SAY ON TIME OF SALES NEGOTIATION AND ON THE DELIVERY RECEIPT THEY WROTE NO WARRANTY AND SERVICE THAT IS AGAINST THE CLAIM MADE BY MARUTI TRUE VALUE THROUGH THE ADVERTISEMENT AND PROFILE
I AM ATTACHING THE SCAN COPIES OF RECEIPTS AND DELIVERY

Sir,



This is to bring into your kind notice that my car, which I brought from Popular Motor, Kannur which is an A-Star VXI, Reg Number KL 58 B 6644 had met with an accident some weeks ago at Mahe. I have shown my car to the service center of Popular Motors and persons named Aljith and Rijesh were there who attended the compliant and I was told that it will be replaced with a new one as the vehicle is brand new and in the service period.



Now it has been around a month now and I got no information about the action taken. When I try to call the service center, I am getting no response from the center regarding this issue. Sir, I am now in a state that I have to go around places in this car in a damaged condition.



I am writing this in a hope that a necessary action regarding this issue will be taken and my car will be replaced as soon as possible as it has been around a month now.



An early favorable action anticipated.



Thanking you,



Manoj

I purchased the SUV in May 2008 in Pune. Recently I drove the SUV after not using the same for 5 Days (since I was out of town). I heard a horrible rythematic sound coming from the left wheel. I stopped and checked if anything was stuck in the wheel but could not find anything. After driving for about 1 km I found the sound disappeared. Next day I took the vehicle to Millenium Mobility Pvt. Ltd from who the car was purchased. They agreed to investigate and they found that being an Automatic Version the Break Pads were worn out.
To my surprise they told me that Spare Pads were not available and would take 3/4 days to arrange the same. Is is not ridiculas that Maruti do not stock such common spare.