Maruti Suzuki India Complaints & Reviews

Dear Sir,

With reference to our vehicle no.GJ2AC8851 Modle A-Star, Vxi, purhcased from Starline Cars Pvt.Ltd, Mehsana on dated 12/12/2008, Chassis no.107667 Engine No.1007761, Of Dr.Ramesh J Raval.But there is a problem in my vehicle key.I visisted two times at Delaer but by him side there is no any replay from dealer.CCM of Delaer Mr.Rajan Mehta told me that problem is not in under warranty & not give the proper satisfaction answer.So Please do the needful job from your side.

Sir,
we had baaoke a swift zxi some 18 days back at modern automobiles Ambala. they had promised to give the car within 15 days ... after 5 days of booking they started saying it has been dispatched and will reach you in two days and then they promised to deliver us on 3 august then on 5 august ...now on 5 august they say it hasnt been dispatched yet will take more days ... they dont even answer to our calls properly and making a fool out o[censored]s.. our family is part of maruti family since 1991 with maruti 800 then another 800 then zen vxi, recently had a a star vxi ... ... even our relatives are all part of maruti family ...is this the service and the way we will be treated .. if proper immediate action is not taken we and all our relatives will make it sure that we never again buy a maruti suzuki product ...
Simranjeet Singh Bajwa

I worked in Hero Honda Motors Ltd, Gurgaon for 3 yrs with E PF A/C No HR/3221/21787 & then shifted to Maruti Suzuki India Ltd, Gurgaon with E PF A/C No HR/1215/212300 & Pension A/c No HR/1215/15353 but my E PF amount has not been transferred till yet

I sent the reminder 2 times between the periods of Sept, 2008 to June, 2009 & in past 9 months it has not been transferred

So kindly look into the matter & do the needful

Sir, 4.8.09

We have delivered our car at Maruti dealer at Pali M/s LMJ on 22.7.09.My car was struck backside and I left it at Pali dealer as the insurance was also covered at their showroom by National Insurance.I was assured to get it repaired within 15 days but since then still no checkup is made by them even after passing 13 days.They informed us today that they have still not made the survey from the Insurance co.then how they will give the car within 15 days.I have to pay Rs. 1000 per day for the taxi which I am hiring from market.My car No. is RJ22CA2232 and it is purchased from M/s LMJ Pali[Rajasthan]and the Insurance Policy No.is 60229515 dt.27.2.09 of National Insurance Co.Plz arrange to get my car ready soon so that I could save these per day expenses.

Rukmani Devi Agarwal

RESPECTED SIR,

Regarding this subject it is brought into your kind notice that I had purchased two small items of car at the authorised distributors, which is normally max five minutes job, but even after requesting, inspite of helping the Mr. Das was unresponsive, laughing at me & threatened to me of dire consequences, & took 45 minutes to deliver two small when there was none to purchase before me, & I had to wait w/o any water in such hot summer.

I want to know why maruti emphasis on auth Dis.when their behaviour wih client is non courtious & shameless/ defame Maruti which is Japanese clobaration believe in high customer satisfaction.

Kindly acknowledge & let me know the action taken against Mr. Das

Bill No:003855
dated 25/07/09 amounting to Rs229/ At, ALVA AUTO SPARES PVT., LTD.(MARUTI AUTHORISED DISTRIBUTOR) BEHIND HOTEL 32ND MILESTONE, CHANDER NAGAR, GURGOAN, HR.

WITH REGARDS
PAWAN KR.

In last two times since I am giving my vehicle for servicing, I am being chagred heavily with almost 50% cost is of Labor charges.For all petrol vehicles the serviing labor charges are Rs.750/- but for Diesel vehicle it is rs.850/-???
Also once charged Labor is there any need to charge seperate labor for evrythign done in the servicing like Wheel Alignment, Fuel Injector Cleaning etc..
The parts which are supposed to be genuine, we can still thingk of paying higher premium but for labor charges for all small things, it seems literally they arew exorbitant!!!

I have booked Swift Dzire Lxi in Chennai with one of the dealers in April 09 and i was told that the delivery might take 3 to 6 months. Since then i have been following with the dealer for the status of the delivery and the dealer was responding quite good.
When i met the dealers' representative in the showroom on the need of the car as i met with an accident in Decenber last and my cervical spine got fractured.The doctor had adviced me to travel by car as there should not be any jerks to my neck.I was told to give a representation to Maruti which i gave also through the dealer.
Meanwhile i wanted to talk directly to Maruti to convey my situation for getting the car, so i called Local chennai office.I was told that the concerned person who is a territory incharge would contact me. But i was not contacted by him even after my frequent calls to the local office.
Then through some source i finally got his mobile number and contacted him and explained my situation but he was not at all listening me but asked me how did i get his mobile number rather than hearing my request and try to help me out.
He disconnected my call and after that he was not reachable
This explains his attitude and instead of hearing the customers' request he disconnected the phone and only trying to know how did i get his number.
Iam surprised on this attitude and being a largest car manufacturer with ads showing a child showing direction in a snow filled mountain that there is a service center on the hill top.
If this letter had hurted any body iam sorry.

From,
Dr.cyriac Thomas,
Vettickal house,
Modakkaloor.P.O.,
Calicut-673321

To,
Pankaj Narula,
Chief General Manager (service)
Maruthi Suzuki India ltd.
Palam Gurgaon,
Gurgaon-122015


Sir,

I had purchased a new maruthi Suzuki Alto LXI, chassis no 1204176, engine no 1240815, key no 2292 on 23/6/08 from popular vehicles and services ltd Kozhikode, kerala .Its Reg.no is KL11 AB 4796. I had done 1st service on 16/7/08(1000km), 2nd service on 22/9/08(2000 km), and 3rd service on 9/12/08(10000km) 4th on 30/3/[protected]km) and 5th on 8/6/09(20000km).
From 2nd service onwards I repeatedly complained about the improper working of clutch and brake. On the 4th service they replaced some materials on the brake, but the problem of clutch remain still.On the next service, ie on 8/6/09 I agained complained about the clutch.Then they replaced the clutch and charged an amount of Rs.2000 for clutch overhaur and said that it could be refund later.But sofar as its not refunded.
Even though all these works are done the complaint still remains. So kindly go through the matter and rectify the defects and kindly take necessary steps to refund the amount credited on 8/6/09.

Yours faithfully,

Dr.Cyriac Thomas
Calicut
3/8/09

I have bought a car A star from your dealer har cars ( dealer code K-IOI)on 3 7 2009.
Durig the delivery the car was not fitted with the mud flap which was documented as done and not issued the steering wheel cover which was offered to me .The seconnd key was not given to me for some undigestable resons.I have to visit the show room thrice and seek legal back up to get these things done .even now I have'nt got the steering wheel cover.
I have to pay RS4000 more as handling chageduring delivery
.Moreover the dealings and behavior of the staff in the shop was very very bad.

I HAVE ALREADY COMPLAINT FOR THE SAME DEFECT BUT I AM SORRY TO SAY THE SAME COULD NOT BE RECTIFIED BY MARUTI AS WELL AS DD MOTOR MECHENICS .NOW LET ME KNOW TO WHOM I SHOULD I COMPLAIN OR STOP BUYING MARUTI PRODUCT IN FUTUR .IT IS A SHAME FOR MARUTI THAT SUCH MINOR DEFECT TAKES SO MUCH TIME AND WASTING CUSTMER'S PRETIGIOUS TIME.

My vehicle ( suzuki access) is insured with iffco tokio. I met with an accident while i was riding on 28/06/09. I got injured and treated. My vehicle is also damaged. How could I get benefitted by the insurance company in getting the repair charges. I came to know from a recent complaint, that the insurer has to pay the charges to get the vehicle repaired and there afterwards, to wait to get the reimbursement. If we are benefitted, why can't we be benefitted before repairs. Please help me in this regard, as I have already spent a lot in getting treated myself (after accident) and my wife who was a pillion rider.

I have purchased the maruti car and the details are as below: Car Model: M800 AC Duo Date of Purchase: 5th January 2009 Registration Number: MH01AH7246 Dealer Name: FORT POINT AUTOMOTIVE CARS PVT. LTD., CODE-0519 Hindustan Mills Compound, Dr. Anandrao Nair Marg Saat Rasta, Mahalaxmi, Mumbai

As you are aware my car is just 5 months old and still in the warranty period. Last week, when I was driving my vehicle in the rain all of a sudden, the wiper of the car stopped functioning. I could not move the vehicle further as the visibility was beyond driving. I just got stranded in the middle of the road and was forced to go to a side of the road, till the rain stopped. Later, I was to get out clean the glass and drive very slowly. I have to clean every now and then till I reach my destination. Later I observed that the hinge joint of the wiper arm was broken, whereas the wiper motor is working. It is just impossible for me to digest that a brand new car (that too of a reputed make like Maruti) to fail in just two days of its use in rainy period.

Since I had to go to Chennai for an official work, I kept my car aside after lodging the complaint with the dealer. At the same time, my second free service (6 months service) was due and I told the dealer to kindly pick the car from my residence, as I was not in town. I have left the message with my family, in an assumption that the car is serviced and also the problem will get rectified in my absence so that the time is saved. Accordingly, my car was picked up from my residence on 21st morning for servicing and also for the repair. I got a call on my mobile (as I was still in Chennai) from the customer relation officer mentioning that the car is serviced, but the required spares for the wiper unit is not available and will take two or more days.

I was given with two options like, I can take the car without the wiper unit rectification or leave the car with the workshop till the wiper is set right. Since, I have an urgent appointment on 23rd morning, I had requested them to please leave the car at my residence and can be picked up later once the wiper unit spares are ready. Accordingly, my car was returned on 22nd evening after 2nd free service, but with the wiper still not functioning. You may pleas note that the service unit is about 20 KM away (colaba to cottongreen) from my place of residence.

Now, I would like to know the following from the Maruti, that Why the wiper hinge arm broken within just two days of its use? What kind of testing do you carry out to test its quality? What is its MTBF value? Is it my car unit is having the problem or the entire batch of the wiper unit is defective? Was there any other complaint from the similar batch of car? I am extremely unhappy that this problem has put me in a highly unsafe condition of driving and is beyond my expectation from a company like Maruti, who are reputed for its quality and safety of passenger vehicles.

owner's name - Mrs.vimmy w/o dr.goldy HIG 1291, model town bathinda. 151001. phone - [protected]

engine no - F[protected]
dealer's name - SIDHAM motors pvt ltd, 2755/B-1, GT road, bathinda
bike name - suzuki access 125
sir, we got this on 9/3/09. got first service on 4/5/09. now 2nd service was due- 15 days back. but due to some problems at home we were not able to get service on time but when i went today, 29/07/09, they refused to do service, even refused to change oil. and they told me to come for 3rd service only, that is after 2 months. so it means our bike will run with same engine oil. please take necessary action

I HAVE PURCHASE A MARUTI SWIFT ON 20.06.2009FROM ROHAN MOTORS GHAZIABAD, THEY TOLD ME THAT THEIR IS 3 MONTHS WAITING THEN NEXT DAY TOLD ME THAT ONE CAR IS AVAILABLE. THEN I BOOKED THE SAME AFTER 3 DAY THEY GIVE ME DELIVERY, AT THE SAME TIME I TOLD THE SALES MANAGER Mr.J.P.YADAV THAT THE DIRVER SEAT SIDE DOOR IS DAMAGE AND FILL WITH PUTTING AND REPAINTED.THEY IGNORE ME AND I HAVE TO TAKE THE DELIVERY BECAUSE I HAVE PAID FULL COST OF CAR 3 DAY BACK,
PL ADVICE WHAT TO DO .

PH NO-
[protected]

SX4 Engine Problems – Issue with Khivraj Motors and Maruti Udyog

Date wise sequence of events.

11th July: I have taken my SX4 to Khivraj Motors (Gemini Chennai), as there was a loud noise when the car runs and also some amount of misfiring due to which the car stops at certain intervals. This case was assigned to a service staff by the name of Jagadish. I was told that Khivraj motors will only accept the...

I was informed by Sales representative of Bhandari Automobile that we have Swift Dezire avilable and we can deliver it in 1 week. I payed the balance amount and applied for 4 Lacs loan. Load took 1 week after our discussion. Once loan was passed I asked them to handover the car they told since loan took time we have delivered the car to some other customer.
Date of payment (1.54 lacs) - 22nd May (Approx.)
Loan Disbursement(4 Lacs) - 27th May (Approx.)
Dealer - Bhandari Automobiles in Howrah
Still I am waiting for the vehicle, I asked Mr Jayanta Bose (Bhandari) and he told there was no vehicle in the month of May, how come somebody will promise it for you. Since then I am getting only dates and no vehicle till date. Mr. Bhandari has given a number of Maruti representative Ms Priyanka Ghose and she told it may take till August end.

Please advise what to do?
Thanks

To,
Chief General Manager (Service),
Maruti Suzuki India Limited,
Palam Gurgaon Road,
Gurgaon-122015 (Haryana)

Sub:-Rudely behave, poor service and committing a fraud with me

I am Durgesh Kumar, I am using a Car Wagon-R (DL-5CF 2357) from your authorized Dealer and at the time of purchasing I install the Sony Stereo (CDXV4800), Serial No. 1599114 on 18.5.2008 from Your Authorized Dealer M/s Fair Deal Cars Pvt. Ltd, Jhilmil, Shahadra, Delhi-110095, having two years warranty, because your name is very known to all, and your service is very good & fast, very faithful to customer. But now I am facing some problem that regarding my stereo that is not working properly. It has a problem of not reading CD properly and taking lot of time of reading the CD. Because of that I had gone to your Authorized Dealer (M/s Fair Deal Cars Pvt. Ltd, Jhilmil, Shahadra, Delhi-110095) on 10.7.2009 for solution of problem. They are taken my stereo for servicing, and when I am talking about the time period they told to me that my stereo is sent to the Sony’s authorized Service Center for solution. They told to me that all the process of servicing had taken maximum 2 days but now already 4 days gone passed. Today I am going to your Authorized Dealer and trying to coordinate with Mr. R.P. Aggarwal, but he was not attended me properly, when I am asking about my stereo he is trying to ignore me for one and half hours, when I request him to know the status of my stereo after that he makes angry and then I argue with him he abused me and he trying to beat me with the staff members I feel embarrassing. After sometime he gave me stereo and taken my signature on the receipt and when his Dealer’s Mechanic comes to install stereo in my car then I match both warranty card and stereo’s serial number I am socked to know that both have different serial number its mean he give me another stereo that is not mine. So I totally refused to take another stereo instead of my stereo, why I am taking another stereo. May be my stereo is misplaced by the M/s Fair deal cars Pvt. ltd. This is my bad experience of whole life and I am thinking what mistake I have done by purchasing your product. Now I am suffering from poor your service and also I am a victim of a fraud committed by your Dealer’s employees. It is your service how disgusting it is. Now I am lost the faith in your company.

Now I request you to solve my problem as soon as possible. If you are not taking this on priority basis I bound to make another decision to save my self-respect and stereo, which is broken by your authorized dealer’s employees.

In this regard I am talking on the Maruti Customer Care and they give me a Complaint No. [protected] dated 14.7.2009 for my problem but they don’t give me any solution or information regarding my problem then I call again on Maruti Customer Care and they give me another complaint No. [protected] dated 21.7.2009 but my problem is still pending, then I call at Maruti’s Regional Office in Delhi and they Promise me that they give me a solution in only one Hour but now almost 26 Hours passed but I have not received any information regarding my problem, then I again call on customer care and they gives me another complaint no. [protected] dated 22.7.2009. I thing they are seating only for taking complaint and giving complaint No. to their customer but they are not interested to give any answer or solution to their customer for their problem. What type of service they give to their customer.

Thanks & Regards



Durgesh Kumar.
D-35, West Jyoti Nagar (HB)
Loni Road, Shahadra, Delhi-110094.
Mobile:- [protected].

In reference to above subject we have purchased Maruti Suzuki Wagon R Lxi Duo on 10th dec 2008. But after second service car started giving troubles like
- Low pick up
- Miss firing in bonnet
we reported problem to M/s Standard Auto Service Station, Maruti's Authorisied dealer twice but the problem still persist. We request you for specialist LPG engineer, who can resolve the problem permantly.


Thanqs

Anurag gupta
[protected]

My name is Firoz Khan, I have purchased a Maruti SX4 Leather Cover, from your Dealership AALIANZ AUTOMOBILE, Safdarjung Enclave, New Delhi on 28th May' 2009

I would like to share some of very great experiences of mine with Maruti Suzuki:

- On 28th May'2009 I had been asked to make balance payment of Rs. 22, 000.00 respectively I have done the payment of Rs. 22, 000.00 cash, no reciept have been given to me and, Manoj Mishra (Sales Manager) & Tarun - Sales Executive have communicated that you will get all your documents through courier. But no courier has reached to me in a month time, then again I have visited AALIANZ Automobile to collect bills & I got only the Bill of Car while asking about the reciepts of all my Payments, there was no any reciept of Rs. 22, 000.00 in there records. Surprisingly when shared it with Sr. Manager, Mr. Puri, he asked me to write an application for the fraud & communicated that they will do the needful against the same. Now nobody from Sales Manager to Sales Executive picks up the telephone for a proper reply on this fraud. Everybody is corrupt & involved in it.

- In a single day we have booked two Cars one Maruti SX4 & one Swift LDI, surprisingly when we came to take the delivery of Swift LDI, we have been asked to pay Rs. 10, 000.00 extra for Swift LDI as a premium for the early delivery by Mr. Puri who is a Sr. Manager at AALIANZ Automobile otherwise take your money back. Whole of this outlet is filled with the Army of Fraudulents.

- I have given first booking amount for SX4 on 16th April'09 & I got the delivery on 28th May. For that I have complained many times to your Customer Care but there was no response, even complained directly to Area Manager - Mr. Manu Singh, Maruti story was same.

Also would like to share that I was Deputy Sales Manager- Haryana, Castrol India Ltd. from[protected], where I have worked with Maruti as a major supplier of Lubricant, surprisingly, being of same automotive Industry the kind of treatment I got from Maruti was so frustrating & helpless, that I can gaurantee that there is no any other company in this Industry, which do this kind of behavior with any of there Customer.

One more interesting story: one fine day I have called a Lawyer to file a case in Consumer Court, as I have asked him that "I have purchased a Maruti SX4 & I want to file a complaint against them" his instant reply was "Sir, AALIANZ Automobile se toh nahi lee hai Gaadi"

STILL, till date I have'nt recieved the original copy of Insurance of my Car.

Is this ethical !!!, Is this is a kind of experience you get from India's Larget Car Manufacturer!!!

Firoz Khan
Contact No.: [protected]

Hi,

I have put in my car for servicing as there were some damages to it dut to an accident. Its already been weeks and there is no response from any of the people from Maruti Showroom, Asansol branch. Whenever I go there they come up with some or the other reason and now currently they are saying that there are some strike going on and for the same they are not sure as to when they would repair my car. They are not responding to any other options if I am suggesting. And now its almost a month, I have not heard from them and my car is still lying over there as it is.

Please take some actions so that I would have my car serviced. Below are my details of the car:

Model:- Maruti Alto
Registration No.:- WB38 L 5066
Name: Prodip Das
Mobile No.:- [protected]

Regards,
Soubhick