Sub: Abysmal performance of Wagon R
I have been thinking over last many months whether I should write to you or not. Having talked to Authorised dealers
Sai Service many a times to resolve problems with my Wagon R and understood that these are inherent problems of Wagon R, I have given up on them and decided to appeal to you directly.
I had purchased a Wagon R in December 2006 (no. MH-02-AU-8038) with 3 year extended warranty from
Sai Service, Andheri, Mumbai.
In the feedback form itself, I had mentioned about very poor quality of gear box which was much poorer than earlier versions of Wagon R which I have driven a lot as we have three other Wagon Rs in our family. But, this new version was nowhere near them. I was surprised that there was no response to this feedback form. I had also pointed out to poor quality interiors which were noisy etc.
In my subsequent services through Sai, I always mentioned poor gear box with rough edged changes, lot of efforts to shift gears and sometimes getting stuck in traffic for a movement.
I have a sever mileage problem too. My Maruti Esteem, much older than Wagon R gave much better average than Wagon R. I am driving cars since last 34-35 years. Whatever my style of driving and traffic condition, how an old Esteem could give better average than new Wagon R always beats me.
My locks becomes jammed every monsoon and one has to use all tricks to open or shut locks from the levers on the door.
Recently, I had a flat tyre and when I used the jack, I found out to my horror that even quality of jack has been compromised and its threads are faulty, requiring a really muscular person to use the jack to raise the car before attempting to change tyres. So, here again, there has been compromise in quality. Cost of jack handle has been compromised and it is very difficult to use it.
My contention is -
• Suzuki has compromised heavily on quality in trying to sell Wagon R at lower prices.
• Its customer feedback mechanism has become a mere record making exercise and nobody in Suzuki takes it seriously anymore.
• Dealers know this problem of gear box and poor average etc but don’t know what to do about it so complaints don’t take us anywhere.
Considering these problems, I moved to
Honda for my second car after Esteem. I hope your people will understand that today's world is nobody's monopoly. First time users may not find any problem with Wagon R, but experienced users know the difference and even earlier users of Wagon R when they drive this new version are shocked. I have my own relations vouch for it.
I close by hoping that I will hear from your office soon so I can get over my disappointment. Or else all I can do is to put this car on sale to get over my frustration.
Yours sincerely,
Ratan Sharda
The car was working well for one months.
Still now I not received my RC Book. I left the car for first service on 3rd week of july at ABT branch, Then second service in INDUS Motor – Kattupakkam.
It started giving problem during the second month of August 2009. The Car got puncher while driving in high ways & again it got within one week. While giving for puncher the service fellow has told the tyre has to change it got bubbles in three places.
In Second service I was very upset with the maruti service then taken the petrol as well as their no reply from the service person for the problem I’m facing (Tyre in bubbles)
We had a great fight with INDUS PEOPLE AND I SPOKEN TO THE SO MANY PERSON STILL NOW I’M NOT GETTING ANY REPLY.
SINCE THE CAR IS UNDER WARRANTY PERIOD, I gave the CAR for SERVICE ON 18/08/2009. They took the caR after regular check up for warranty and accepted the same
After a gap of ONE WEEK I enquired about my car TYRE for its readiness. They informed me they will check it out but still now no reply.
Since first week of June 2009, I am making frequent calls to INDUS about my cat. Till today (27.8.2009), they are not giving any proper reply about the readiness of the Car tyre.
Finally when I enquired on 26.8.2009 about the Car, they will get back to us within 10 minutes.
This kind of dillydallying is happening for the past couple of weeks.
In these circumstances, I do not know whom to enquire about my Car tyre – Either you or INDUS.
If this kind of reply is given to me for the repair of my car, which is under warranty when I gave it for repair, I have no alternative remedy except to approach the appropriate consumer forum for redressal of my grievance, in which case yourself and Indus will be held responsible for all the cost and consequences.
I request that I may be given a reply about the position of my immediately, since 2 weeks have already elapsed.
Yours faithfully
R. PRAKASH