Maruti Suzuki Swift VXi: Defective clutch on my new swift
To
Regional Office
Maruti Suzuki India .LTD
Chandigarh.
Sir,
I Navjeet Singh Pandher S/o Gurmel Singh Pandher R/o House No.2029, Sector 21C, Chandigarh had purchased a new Maruti Swift Petrol(VXi) through Berkeley Automobiles Ltd on 30th Dec 2009, and as of today it just has covered 9000 kms, driven by me and my father. Yesterday evening, 18th August 2009, the clutch started to miss when I was driving in the city with my mother and then after one traffic light point, the vehicl stopped moving. I was able to move the gears, and I was able to press the clutch, but there was no power going to the wheels and there was a burning smell coming from the engine area. Since there was no reponse, I had to get the vehicle towed to my house as it was around 8 pm, and then in ther morning I called the Berkeley Automobiles service station and I told them about the problem, and they billed me Rs300 for the car to be towed to their service center, and tyhere they checked and informed me that the clutch plates, pressure plates, need to be replaced and I would need to bear the cost of approx. Rs.5000/-
Now, Sir, I ask you one question, me and my father have been driving a Maruti Zen for 8 years, and then in 2004 we bought an Alto VXi 1.1 litre and I still have it, now it is almost 5 years, I have NEVER got the clutch plates replaced after 9000 kms on any of these cars, why do I need to replace it in the Swift? It is still a maruti product and they have been running fine for me all these years and have been an extremely satisfied customer all along, so why am I being asked for Rs.5000/-: My driving habits have not changed, and I am STILL driving the Alto vxi which I bought 5 years back and it does not have any problem.
The details are given bellow:
Model: Swift VXi
Color:--White
Chassis no.:[protected]
Engine no.:[protected]
Model: 2008
Sir, there appears to be a defect in the clutch plates, and after some extensive searching on the internet, it has now been ascertained that many other Indians are also facing the same problems with their SWIFT cars, hence, Sir, I would request you to KINDLY undertake the necessary repairs changed without any charge to me, so that I can get my car back on the road ASAP. Thank you.
Regards,
Navjeet Singh Pandher
email: [protected]@yahoo.com
Phones.:-Home #: +[protected]
Cell #: 0-[protected]
Aug 14, 2020
Complaint marked as Resolved 
swift vxi — defect in engine
Dear Sir,Sub: Complaint in Engine (Half Engine Change Required)
Ref.: Maruti Swift VXi Car No RJ-14-CA-6530, Engine No 232541 Chasis No 123540.
With reference to above subject the details of my car are as under:
This in to inform you that I purchased the car from your dealer at Jaipur M/s K P Automotive P Ltd.C-17, SJS Highway, Jaipur on 30.09.2005.I did all the free as well as paid services on due date. Total kilometer run as on date is 40132 only in four years. I also availed the option for extended warranty for three years and paid the extra charges for that purpose. I am also regular in insurance only with those insurance company maruti have tie-up.
If you go through the history sheet of my car (attached) you will find Visit-6 dated 02.04.2008 (paid service) . During that visit I complaint about noise in engine and less pickup. They kept the car up to 12.04.2008 (i e for 10 days).During this visit extended warranty period was running.They did some work in engine and gave back my car. During this visit they did not told me about change of half engine.
The problem is that when I went for paid services on 21.09.2009 and complaint about the same noise in engine to your authorized service centre at M/s K P Automotive P Ltd, Jaipur, they again kept the vehicle upto 23.09.2009 and told me that there is a problem in engine and half engine change is required and it will cost to me approx 65000/-.I complaint about this matter to workshop manager and also to General Manager Mr Ghiya , but they told me that they can’t do anything and I have to bear the cost of engine.
It shows that there was clear cut wrong intension of that authorized service centre at M/s K P Automotive P Ltd, Jaipur, and they were just waiting for the extended warranty period to expire.
I would also like to bring in your notice that my car never met any major accident which will effect engine. There for it is very much clear that engine was defective initially.
My question is that whether the life of engine of such a popular car and winner of award car of the year 2006 is only that much. Why should I suffer the cost of engine when there was wrong intention of Maruti authorized Service Station. Whether this is the regular practice of Maruti /or Its dealers to cheat the consumer is such a wrong way.
It is my kind first and last request you to take care of this matter .All these matter gave me huge mental tension. I am not ready to bear cost of engine at any way. If I do not receive any positive reply from your side within 15 days form the date of this letter ,then I will file case against Maruti as well as K P Automotive P Ltd, with respective court .I will publish this matter in national newspaper.
Thanking You
Yours truly,
(Manish Kumar Goyal)
[protected]
Place: Jaipur
Dated:22.10.2009
-Copy of purchases bill attached
-Copy of certificate of registration attached
-Copy of extended warranty certificate of registration attached
-Copy of history attached)
-Regular insurance with those company maruti have tie-up (copy of policy attached)