Maruti Suzuki Swift VXi: Defective clutch on my new swift
To
Regional Office
Maruti Suzuki India .LTD
Chandigarh.
Sir,
I Navjeet Singh Pandher S/o Gurmel Singh Pandher R/o House No.2029, Sector 21C, Chandigarh had purchased a new Maruti Swift Petrol(VXi) through Berkeley Automobiles Ltd on 30th Dec 2009, and as of today it just has covered 9000 kms, driven by me and my father. Yesterday evening, 18th August 2009, the clutch started to miss when I was driving in the city with my mother and then after one traffic light point, the vehicl stopped moving. I was able to move the gears, and I was able to press the clutch, but there was no power going to the wheels and there was a burning smell coming from the engine area. Since there was no reponse, I had to get the vehicle towed to my house as it was around 8 pm, and then in ther morning I called the Berkeley Automobiles service station and I told them about the problem, and they billed me Rs300 for the car to be towed to their service center, and tyhere they checked and informed me that the clutch plates, pressure plates, need to be replaced and I would need to bear the cost of approx. Rs.5000/-
Now, Sir, I ask you one question, me and my father have been driving a Maruti Zen for 8 years, and then in 2004 we bought an Alto VXi 1.1 litre and I still have it, now it is almost 5 years, I have NEVER got the clutch plates replaced after 9000 kms on any of these cars, why do I need to replace it in the Swift? It is still a maruti product and they have been running fine for me all these years and have been an extremely satisfied customer all along, so why am I being asked for Rs.5000/-: My driving habits have not changed, and I am STILL driving the Alto vxi which I bought 5 years back and it does not have any problem.
The details are given bellow:
Model: Swift VXi
Color:--White
Chassis no.:[protected]
Engine no.:[protected]
Model: 2008
Sir, there appears to be a defect in the clutch plates, and after some extensive searching on the internet, it has now been ascertained that many other Indians are also facing the same problems with their SWIFT cars, hence, Sir, I would request you to KINDLY undertake the necessary repairs changed without any charge to me, so that I can get my car back on the road ASAP. Thank you.
Regards,
Navjeet Singh Pandher
email: [protected]@yahoo.com
Phones.:-Home #: +[protected]
Cell #: 0-[protected]
Aug 14, 2020
Complaint marked as Resolved 
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