Comments
fort point auto pvt ltd — poor service
I HAVE PURCHASED MARUTI ALTO CHASSIS NO.1122978 FROM UR DEALERS FORT POINT AUTO MAHIM. I REGRET TO INFORM YOU THAT AT NO POINT I WAS SATISFIED BY THE SERVICE OFFERED BY THEM.THEY WERE NOT AT ALL CLEAR IN EXPLAINING ABOUT THE CAR, ALL THEY WERE INTRESTED WAS SUCKING OUT MONEY FROM THE CUSTOMER.I WAS NOT SHOWN ANY BROCHURE ABOUT THE CAR SAYING THAT IT WAS NOT AVAILABLE WHEREAS IT WAS LYING NEXT TO THEM.I WAS TOLD THAT I WILL BE GIVEN BODY COLOURED BUMPERS BUT AFTER BOOKING THEY SAID IT WAS NOT PART OF REGULAR ACCESSORY.THEY LITERALLY FORCED ME TO BUY FRONT GUARD WHICH LATER AFTER I READ THE MANUAL CAME TO KNOW THAT IT IS NOT RECOMMENDED BY MARUTI.THEY TOOK MONEY FROM ME TO INSTALL PARCEL TRAY AND THEY INSTALLED IT OF CHEAPER VARIETY.I AM ASKING THEM FOR MONEY BACK FOR A WEEK BUT STILL THEY ARE SAYING THAT THE CHEQUE IS UNDER PROCESS AND WE WILL GET IT AFTER 2 WEEKS.SO MANY TIMES THEY HAVE CALLED ME TO THEIR SHOWROOM FOR REGISTRATION TO FIND OUT THAT THE CONCERNED PERSON IS NOT IN OFFICE INSPITE O[censored]S CALLING HIM BEFORE HAND AND HE GIVING HIS AVAILABLITY.I DID NOT EXPEXT SUCH THINGS FROM MARUTI SUZUKI WHICH IS KNOWN FOR ITS SPOTLESS IMAGE.I WOULD STRONGLY RECOMMEND THAT YOU TAKE STRONG ACTION AGAINST THE CONCERNED.Mr RAJ SURI AND MR.DHIREN WERE LEAST HELPFUL AND THEY ALWAYS HAD SOME FLIMSY EXCUSES FOR THEIR INCOMPETENCE.EXPECTING YOUR REPLY AND ACTION SOONMR S.B.AJGAONKAR
Sai service is d most sucking automobile dealer ever experienced ... I have purchased nearly 13 vehicles from various automobile dealer in maharashtra 4 my tourist business in past 3 years ...but never ever encountered a scoundrel like Sai Services- Lower Parel. These people work as if they have done a favour on us buy selling d car to us.
I decided to register the car on my own as I have done with all my cars... realizing d fact tht they are not gonna get any commission (Since i was registering d car on my own) they jus delivered d car as if they dont have any kind of responsibly towards customer...after all this u have a stupid madam calling u to inquire regarding Sai services
I decided to register the car on my own as I have done with all my cars... realizing d fact tht they are not gonna get any commission (Since i was registering d car on my own) they jus delivered d car as if they dont have any kind of responsibly towards customer...after all this u have a stupid madam calling u to inquire regarding Sai services
Sai service is d most sucking automobile dealer ever experienced ... I have purchased nearly 13 vehicles from various automobile dealer in maharashtra 4 my tourist business in past 3 years ...but never ever encountered a scoundrel like Sai Services- Lower Parel. These people work as if they have done a favour on us buy selling d car to us.
I decided to register the car on my own as I have done with all my cars... realizing d fact tht they are not gonna get any commission (Since i was registering d car on my own) they jus delivered d car as if they dont have any kind of responsibly towards customer...after all this u have a stupid madam calling u to inquire regarding Sai services
I decided to register the car on my own as I have done with all my cars... realizing d fact tht they are not gonna get any commission (Since i was registering d car on my own) they jus delivered d car as if they dont have any kind of responsibly towards customer...after all this u have a stupid madam calling u to inquire regarding Sai services
i do agree, because i have been dealing with fortpoint right from the time they were deal;ers in opel and chervolet, they just thought they were the best but now they r no more its all because of mr gordon who just ruined the company and its success
I want to talk Mr. Satish
if there is more Satish
just tell him that I am sachin from Government Press, Charni Road.
regarding I am going to bay maruti car
my mob. no. [protected]
if there is more Satish
just tell him that I am sachin from Government Press, Charni Road.
regarding I am going to bay maruti car
my mob. no. [protected]
MST — non delivery of rc
i have purchased a tata vista car from garyson motors,, sherpur chowk , ludhiana i have take a loan form sbi and balance full payment paid to the company . and i have applied for my rc from garyson motors. after some days they imformed me that rc is ready. and they demanded rupees 500. for the same. at present rc is lying with them and they said to me that first pay Rs. 500 then they will handed over rc to me.you are reqursed please instruct the garyson motors for giving my rc to me.
shalinder singh
ludhiana
ph. [protected]
I AM INTERESTSED IN BUYING NEW SWIFT DZIRE VDI FROM YOU, AS YOU PROMISED THE DELIVARY TO CLIENT, IT LOOKS IT MAY SPOILS THE REPUTION OF CO, KINDLY GIVE ME QUOTATION DATE OF DELIVARY FOR CO NAME .RIL NAGOTHANE MANUFACTURING DIV, RTO PASSING AT PEN .
I agree completely!!
Fort Point Thane does not value their customers at all, new or old!
Commitments made by them should be taken with a pinch of salt. They keep taking all o[censored]s for a ride. They think that becuase we are dependent on them, they can do whatever they want, and get away with it.
I bought a car from them, delivered 2 weeks late.
I took it for repairs, delivered 1 week later than committed.
I took it for repairs again, delivered 3 days late!
Does commitment have no value for them??
I regret buying this vehicle from them.
Fort Point Thane does not value their customers at all, new or old!
Commitments made by them should be taken with a pinch of salt. They keep taking all o[censored]s for a ride. They think that becuase we are dependent on them, they can do whatever they want, and get away with it.
I bought a car from them, delivered 2 weeks late.
I took it for repairs, delivered 1 week later than committed.
I took it for repairs again, delivered 3 days late!
Does commitment have no value for them??
I regret buying this vehicle from them.
I agree with the complaints and have also faced this very recently. They really dont have customer intimacy and there sales man just dont inform anything to customer. I have to be after them all the time for getting my vehicle. They just promise to book the car when signing the booking but they dont keep the vehicle alloted in the bookers name. Also they can change anytime with their commitments and you never know instead of new car they might sell you old car so be aware with them and dont ever go near to them.
I will say that Maruti should take serrious actions against them and keep their spy in their workplace and experience this themselves because for Maruti to keep their name in the market they need to take this kind of actions otherwise people will start believing that Maruti really dont know how to deal in this customer centric market and is just lillyput in the hands of its dealers.
I would suggest that Maruti should take immediate action against this dealer otherwise it will be too late for its reputation in the market. This agent gives mental harassment to all of its customer who are buying the car in higher range so u can imagine what bad their sales team is.
I would suggest that Maruti should take immediate action against this dealer otherwise it will be too late for its reputation in the market. This agent gives mental harassment to all of its customer who are buying the car in higher range so u can imagine what bad their sales team is.
Agree, While the sales and delivery was done properly for me, the first 2 free services were a mess. The second time they actually sent back the vehicle without washing ! and their checklist marked as all acitivies done. I had to send the car back !!
That is the general attitude of Fortpoint, you realised and escaped them so early. We got our 3 free services done from them for a brand new Maruti car we purchased from them.
All three times, work done by Fortpoint was incomplete.
All 3 times Fortpoint delivered vehicle much after the promised time.
In first service vehicle had traveled much more than the return distance from our residence to the workshop, and some basic work was not done. The service guy only called me to scare me into buying a Rs. 4000 accessory saying that if i didnt fit that accessory, my engine could fail and it would cost me additional rs. 10000 to fix it.
Second service, not even washing was done. When i asked them, they told me 'gaadi bhej do, karke de denge, usme kya hai'.
Before giving the vehicle for third service to Fortpoint, i was assured by service/work managers of 2 different fortpoint service centers that work would be done properly.
When I escalated matter to Fortpoint MD that 3 times I got bad service, he is explaining to me 'aisa kabhi kabhi hota hai, shayad aapka naseeb kharab hai'. What a moronic statement. What he did not understand that consistently bad service means his management is bad.
Not to mention that suddenly the vehicle shock absorbers of brand new vehicle running just 10k kms in Mumbai highway only are so bad that smallest road joint jerks cane be felt inside. and when i received the vehicle in the night around 8 pm, it was dark so couldnt check, sadly the rear left tail lamp was cracked.
Sadly, even Maruti does not take any action against such dealers/service guys as their business is very dependent on such dealers only. I had to run a lot after the Maruti guys to register a complaint, and final result was some guy calling me and telling me to again send the vehicle to Fortpoint and he will get work done properly. When I asked him whether he is in his senses as he was asking me to trust Fortpoint again, he made alternate provisions with Sai service, which was a little better than Fortpoint.
If you have to buy vehicle from Maruti please understand that they wont help and you will always be at mercy of dealers.
All three times, work done by Fortpoint was incomplete.
All 3 times Fortpoint delivered vehicle much after the promised time.
In first service vehicle had traveled much more than the return distance from our residence to the workshop, and some basic work was not done. The service guy only called me to scare me into buying a Rs. 4000 accessory saying that if i didnt fit that accessory, my engine could fail and it would cost me additional rs. 10000 to fix it.
Second service, not even washing was done. When i asked them, they told me 'gaadi bhej do, karke de denge, usme kya hai'.
Before giving the vehicle for third service to Fortpoint, i was assured by service/work managers of 2 different fortpoint service centers that work would be done properly.
When I escalated matter to Fortpoint MD that 3 times I got bad service, he is explaining to me 'aisa kabhi kabhi hota hai, shayad aapka naseeb kharab hai'. What a moronic statement. What he did not understand that consistently bad service means his management is bad.
Not to mention that suddenly the vehicle shock absorbers of brand new vehicle running just 10k kms in Mumbai highway only are so bad that smallest road joint jerks cane be felt inside. and when i received the vehicle in the night around 8 pm, it was dark so couldnt check, sadly the rear left tail lamp was cracked.
Sadly, even Maruti does not take any action against such dealers/service guys as their business is very dependent on such dealers only. I had to run a lot after the Maruti guys to register a complaint, and final result was some guy calling me and telling me to again send the vehicle to Fortpoint and he will get work done properly. When I asked him whether he is in his senses as he was asking me to trust Fortpoint again, he made alternate provisions with Sai service, which was a little better than Fortpoint.
If you have to buy vehicle from Maruti please understand that they wont help and you will always be at mercy of dealers.
Another thing, they are the fastest in selling your number to the car insurance companies..
we deliberately gave them another number of someone we know, with the name of the car owner during purchase and confirmed that we wont be getting sales call.
Now the other number is getting our calls trying to sell car insurance, break down services and all such things.
I am sure such a sale of information is ILLEGAL.
we deliberately gave them another number of someone we know, with the name of the car owner during purchase and confirmed that we wont be getting sales call.
Now the other number is getting our calls trying to sell car insurance, break down services and all such things.
I am sure such a sale of information is ILLEGAL.
fort points [cars] automotive pvt ltd — damaged
hi,its atit barbhaya.i had purchased maruti suzuki a-star and got delivery on 9 jan from fortpoint 'ghodbunder road thane.
and mr tushar shire was the sales executive who dealed with me v had build a good relation in that transaction.A week back he called me saying he needs my car as some office executive and sales staff had to go for picnic,as i did not needed it for tht day so i lended it.they have demaged my car from the drivers seat dere is a dent in it.the silencer makes noise while driving.they told me dere is a alignment problem in my car so they will service it for me. i said ok,i was supposed to get my car on monday of which i got it on 5th july,and while delivering it the told me tht they have demaged my car and will do it on dere behalf. after trying hard i m not being able to contact mr tushar shire,his ream leader his no is [protected] tells me he is sending the person today,tomorrow. i dont know whts hapenning. Am i being fooled
its the buty of the mr tushar shire to get my problem solved.
its realy a pity to trust any body from fortpoint.
Fort Point Thane seems to be immune from Maruti's strict customer service policies. Complaints by customers seems to be closed without customer consent by the local Maruti office. Maybe the local Maruti officers transfer may solve the problem. Maruti is getting a bad name and other manufacturers are gaining by such a situation. Recently a friend having a Maruti Wagon R and living close to these dealer booked his second vehicle, a Maruti dezire from a dealer who is at a distance.
Yes true, fortpoint thane always delays the car. my new car is being delayed for 3 months in a city like Thane. Initially they will say within 15 days and then keep on giving excuses. The changed my whole car model and say it happens with your model. I had order Alto CNG factory fitted version but instead they brought plain Alto from Gurgaon and say they will fit CNG and call it factory fitted plus the CNG quality is very cheap. I have no complaints regarding the Maruti Suzuki company but the fortpoint Thane is useless. They screw your pocket, your brains and your car too. Maruti should hold an enquiry and audit such dealers. After all its loss to Suzuki as well.
Yes same experience with me with Fortpoint THANE. Not delivering on time.
At time of booking Wagon R CNG on 6 Aug 2014, delivery date was committed to 23 Aug 2014, however they called me on 21 Aug saying that due to some CNG kit issue (they have all type of excuses) there is delay in of 2 weeks and Car will be delivered by 08 Sep 2014. I asked them to give delivery date in email / writing, but not ready to do so and also asking me for full payment even before Engine No and Chesis No are generated. I have clearly refused to make full payment.
At time of booking Wagon R CNG on 6 Aug 2014, delivery date was committed to 23 Aug 2014, however they called me on 21 Aug saying that due to some CNG kit issue (they have all type of excuses) there is delay in of 2 weeks and Car will be delivered by 08 Sep 2014. I asked them to give delivery date in email / writing, but not ready to do so and also asking me for full payment even before Engine No and Chesis No are generated. I have clearly refused to make full payment.
Yes same experience with me with Fortpoint THANE. Not delivering on time.
At time of booking Wagon R on 12th November 2014, delivery date was committed to 4th December 2014, however there Sales Executive now said delivery on 4th dec. 14 is not possible and from yesterday he is not taking my call. I paid Rs50, 000/- as advance and my loan is sanctioned on 26/11/14 for Rs.3, 74, 000/-. now what to do...
Umesh Patil
At time of booking Wagon R on 12th November 2014, delivery date was committed to 4th December 2014, however there Sales Executive now said delivery on 4th dec. 14 is not possible and from yesterday he is not taking my call. I paid Rs50, 000/- as advance and my loan is sanctioned on 26/11/14 for Rs.3, 74, 000/-. now what to do...
Umesh Patil
Fortpoint Automotive is ...
Hi Guys,
I just want to share my experience with Fortpoint Automotive, Its company, the company service is pathetic. At time of booking car, the sales executive will promise you lots off offers (not in term of cash discount, only on accessories), I had booked the WagnoR VXI in month of Oct, 02nd 2014 and delivery date was 23th but Fortpoint failed to delivery the car and they committed the 03rd Nov 2014 as second delivery date, even this time they informed me prior to one day of delivery date that they don't have the availability of cars.
Hence I cancelled the booking and bought the car from other dealer and other dealer have delivered me the car in 3 days, but still I am struggle to get my Deposit amount of Rs 10, 000 from Frontpoint. I have visited the Fort point office (Dombivli) several times (7 Times) and even escalated this issue with their Team leader & branch head, every time I get the assure and false promise from branch head that u will receive the amount in 2 working days, but still I have not received the a single penny from them..
Even the reason which I got from branch head & sales executive of Fortpoint office is like joking with me...
1. They don't have the cheque book for Cheque issuance
2. Authorized Signatory is out off station & they have only one authorized signatory to sign on cheque
Please I suggest you all readers, not to buy car from Fortpoint...Or Else u will never get the Car delivery and not you’re Deposit Money Back...
Fortpoint Automotive is a FraudPoint Automotive Company...
Thanks You,
[protected]
Hi Guys,
I just want to share my experience with Fortpoint Automotive, Its company, the company service is pathetic. At time of booking car, the sales executive will promise you lots off offers (not in term of cash discount, only on accessories), I had booked the WagnoR VXI in month of Oct, 02nd 2014 and delivery date was 23th but Fortpoint failed to delivery the car and they committed the 03rd Nov 2014 as second delivery date, even this time they informed me prior to one day of delivery date that they don't have the availability of cars.
Hence I cancelled the booking and bought the car from other dealer and other dealer have delivered me the car in 3 days, but still I am struggle to get my Deposit amount of Rs 10, 000 from Frontpoint. I have visited the Fort point office (Dombivli) several times (7 Times) and even escalated this issue with their Team leader & branch head, every time I get the assure and false promise from branch head that u will receive the amount in 2 working days, but still I have not received the a single penny from them..
Even the reason which I got from branch head & sales executive of Fortpoint office is like joking with me...
1. They don't have the cheque book for Cheque issuance
2. Authorized Signatory is out off station & they have only one authorized signatory to sign on cheque
Please I suggest you all readers, not to buy car from Fortpoint...Or Else u will never get the Car delivery and not you’re Deposit Money Back...
Fortpoint Automotive is a FraudPoint Automotive Company...
Thanks You,
[protected]
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
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1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
SAI SERVICES LIMITED, ANDHERI — NON DELIVERY OF R C BOOK
I have purchased Maruti Esteem in June, 2007, however i have not received RC Book upto date inspite of constant follow up. Staff of the dealer are not at all co-operative and even the customer care department is not responding at all. Fed up of all this i have decided to sell the car, however that also cannot be done unless i get RC book. This is a very sorry position for a dealer of Maruti who are suppose to be one of the best dealers of Maruti in India. It appears that every thing is on paper and in reality the things are different. i am very much confused and don't know what to do. But one thing is clear that i will never in my life time buy any vehicle of Maruti because if the no. 1 dealer of Maruti provides such type of service then what can be expected from the other dealers who are graded below.