Maruti Suzuki India Ltd. & Aaa Vehicleades Pvt. Ltd. - Indl - Area, Phase - Ii Nariana — Car engine Mount broke down in mid may , need replacement

Dear Sir,

I have purchase my Alto LXI Model Car on dated 24/09/2009 from AAA VECHICLEADES PVT. LTD. Narina. I had done regular Service check up from your authorized Service Center AAA Maruti Authorized Service Station Okhla. Second Service had done on 28th Nov'09.

27th Dec'09 night I was going for travel Delhi to Jaipur with my family (My Mother,Father ,Sister ,Sister's Daughter) ,in the Mid of highway (approx 30 to 40 KM Away) from Delhi ,my car had stopped at once at 11 PM .Nobody was there to help us that time .Than we called one helpline person to check our car ,He told us that Car has stuck because of Car's Engine Mounty nuts got broken down ,so that engine get loose and hang in air ,So he instruct us not to pull the car otherwise it could be damage internal parts of car badly .

Than at night that person called a guy to taw car on his shop, that guy change the Mounty Nut that time .In all those activity car was able in running condition at 2 AM.
Me and my family was very much annoyed for this Maruti Car Performance, as on regular service check and with new car ,If we are facing such big problem than we don’t want to continue with this car .
Next day when I had took my car again your AAA Service Center and told all this story, than Service center person replace all necessary new parts and return back my car on same day.
But I don’t want to take any chance or wait for any mis happening with this car in future ,I need my car replacement or refund of full car Money back .
May I request you to please do the necessary decision regarding this case otherwise I have to go in judicial concern to replace/Refund my Car. As this is parts failure of Maruti .
Be a true and genuine Maruti customer I am expecting to your side to understand our genuine problem of a customer and keep our faith on Maruti as a Best Brand in Customer Service
AS Maruti Commits to Customer
“The award mirrors the company's commitment towards "Customer Obsession".

Kindly find the Vechical details
Vechicle Details
Sold to :Ashi Jain
Add : 1339 Vaidwara chandni chowk
Delhi -110006
Invoice No:VSL09001527
Invocie Date:24/09/2009
Order No:S0B09001565
Order Date:20/09/2009
Booking dealer :08B4
delivery Dealer :08B4

customer ID :I[protected]
Vechile ID : MA3EYD81s01480991

CHASSIS No: MA3EYD81S01480991
ENGINE NO. : F8DN 4307570
Color :Perl blue

Ankit Jain
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Maruti Suzuki Udyog PVT. LTD — Multiple car and service problems

This is to informe u that ur Maruti Suzuki car (SX4) which i purchased in last year july month . After that i have faced so many problems in this car like:-

1. Engine heating problem
2. A.C is not working
3. Difficult to get parts of thos car in u r showrooms
4. I didnt get the service properly

So above mentioned problems should not be neglect by your company, it should be taken care fully other wise please keep this car, i dont want any return against this . I am very much disappointed from this car.
from 5 days my car is standing in your showrooom (Sparsh Automobile, Raipur Branch Chhattisgarh)they said my car is completing from date 28/04/2008, but i didnt get any response from your Raipur Branch . So what the hell is going on there.

Shashwat Kothari
Mo. no.
I bought a Maruti Swift on 30th Jan from AAA savitri nagar, and have still recieved my RC till date . Does it actually takes 6 months time to gat an RC . i think its the inefficiency of the staff, every time i call them they tell it will come by next saturday and sunday .
Inefficient Staff and Careless Manager,

We got Maruti Swift from AAA Vehicleads, Malviya nagar. They provide the worst service when it came to delivering the R.C to our home and then getting R.C correction. Their manager Mr. H.A Khan will either not pick your calls or tell you to call tomorrow to know the status (I dnt knw y it takes him so long for status) or some1 will call you back (which will never happen). Repeated complaints or calls have no effect on this dealer. No respect for customer or his time. Worst services ever.
they probably gave my car to someone else as they refused to deliver it back to me and when i insisted and went to the center i found out that the car has been hit, dents and scratches all over ! and they aren't repairing it and the servicing hadn't been done from the past 10 days ! awful manner less irresponsible people !

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