Maruti Suzuki India Complaints & Reviews

Through this mail, an ardent and absolute Maruti Fan who has now become an ex-fan is sharing a particular grievance with you which has been completely unfair to me.
This is a particular incident that happened to me last week i.e. on the 17th of March, 2011 when I noticed that the pedal of the accelerator was detached from its floor base. It was noticed and conveyed to me by my car cleaner, followed by which I immediately took my Maruti Swift Dzire VXI DL7CH 4670 to the Maruti Sales & Service Centre at Naraina, New Delhi.
The service engineer there, at first suggested that it maybe one screw that has come off, which after checking was not the case. He then came to the conclusion that the accelerator pedal which is supposed to be welded to its base had detached and required welding again. I handed over my car and confirmed with the engineer the time it would take. According to the engineer, Mr. Sarkar, it was not more than a 10 minute job.
At the time of collecting my car back, I was presented with the bill reading Rs. 1100. (For your reference, Bill No.-JC10080168 Cust.ID [protected] Dated:17.01.2011 ) This took me by surprise as it’s too much for a ten minute job. This raises two big questions in my mind:
1. Is the level of Quality Control that Maruti promises, coming down? This is something that I’ve never heard of... The accelerator gets detached off its base is something that cannot happen as a result o[censored]sage or negligence. It just showcases a fault in the making.

2. Secondly, I do not understand that why something which requires some flashes of welding to be fixed and is a ten-minute job according to your own engineer can cost that big an amount. After all this is the company’s fault not mine as a customer.

Being a complete Maruti loyal customer, I have never even thought of considering any other companies as an alternate option. Right from my first car in 1989 to a total of 8 change-overs in my cars over all these years, I’ve stuck to Maruti. I have always found the after sale services very worthy and trustful. But it seems to me that with the growing number of customers, Maruti is now not bothered and considerate about its existing and loyal customers. I have absolutely no regrets in saying that you have today, lost one of your customers that is me and if this continues to be the same, I’m sure there are many more customers that you shall lose out on.
I find this completely unfair and rude. This is nothing but harassing customers. I would like to have a logical explanation and compensation for this. I will be awaiting your reply and a suitable action taken in this regard and the same to be communicated to me at the earliest.
Thanks in anticipation,

Vimal Rai Arora
[protected]

I purchased swift in 2015 October from ABT madurai whenever I will the tank it is leaking from top of the tank

Maruti Suzuki — Service Center Issue

Repeated Complaint of same type within 3 days of Repair and change of Parts .
Service Centre not at all cooperative.
ill treatment towards customer by the service centre ( Laxmi Cars at Mira Rd )

Actually I had give my new car into 2nd free service, but such show room does not serviced the car perfactly.

Uma Kant Sharma
Surat
uks.[protected]@gmail.com

Suzuki — Poor response from Dealer

Sir,

Sorry to inform that am visited Bombay Motors Show room in jodhpur for Suzuki sling shot plus. Am asking for disk brake bike (25/07/2011) but they replay me we have no stoke we will give you in two days.But they call me today (26/07/2012) and they will replay me me take non-Disk bike company stooped that model manufacturing. Sir please tell us to remove this bike specification from their site if suzuki is not manufacturing this model.Why this company people confusing customers. In this way your company is treating costumes i dont know..!.

!.....I WANT TO KNOW CAN I GET SLING SHOT PLUS MODEL FORM THIS DEALER OR IS ANY DELAY FOR THAT..!

Fully agreeing. they have enogh and more booking and the suplly is low cpmpacred to the booking. And the compnay may be not interested to add more plants. Anyway bad attitude as now we, customers have more options.

joseph kerala

My name is Saurabh Mittal and I belong to a small city named sirsaganj in Firozabad District in UPW. I feel very proud when I say that I am one of the millions satisfied Maruti Suzuki customer, who is loyal toward his choice. I have been very happy and satisfied with the services of the company no matter they were directly from the company hand or from the dealer hand until last week when an incident happened which I can never think even in my wildest sense can happen with in the dealership of such a reputed company. I was shocked to know that the high demands in your products is making your dealers to charge premium for the products. I never believed anyone telling me such things until I got to pass through the same experience few days back.


I visited one of the dealers in Agra city named Madhusudhan Motors Pvt. Ltd. and showed my interest for the swift desire car. As we are the loyal and old customers, all the staff there knew us very well and thus welcomed us in a warm manner. I inquired about the test drive, but I was told that due to shortage we are unable to provide you the same. Still, looking at the market reputation, I showed my willingness to deposit the amount for the booking of my car. Mr. who is also the manager there told me that since I am an elite customer, I dont need to give any deposits and will get the car in the next 15-25 days for which I readily agreed and left for my home.


After 5 days, I received a call from Mr. that they have a car in stock but they can only give it on the premium of Rs.15000 and were ready to deliver the same the very next day there demand is met. To this, I politely told them that I am not willing to pay any premium and will wait for my car to arrive in the promised time. This was where I felt totally cheated as Mr. manager told me that if you will choose to wait than you will have to wait for more than 4 months and the car cant be arranged before that.


This statement has given me an utter shock not only because I am having my blind faith for the company and its reputation but also because the dealer in itself is a very reputed and known person of the city and is never expected to show this kind of attitude towards the customers.


Sir, it was very hard for me to make up my mind to write this letter to you but believe me, this is not a complaint. I just want to make it sure, that if I am recommending someone a Maruti Suzuki product than I am only doing so because of the utter satisfaction that I have from your services, but with all that happened, I will have to think twice for doing the same.


I hope this letter will make a certain change. I dont expect much, but atleast that much that in future any other customer shouldn`t have to pass from the situation that I had.


One of your loyal customers.




Regards,


Saurabh Mittal
[protected]

maruti / swift (vdi) — Engine

Dear Sir,
I have swift car. It's in warrinty Piraed. It runs 36000 kl. And his eingien has been feild. They Dos't give good risponce.

@Lalit Sharma, contact [protected]@gmail.com to get your problem fixed .

Suzuki Access - 125 — Payment Method

Hello,
I dont know much about this forum and so I dont know about the respond over here.I want to buy a new suzuli Access.I want to give it as gift.My problem is, when i asked the dealer about the payment, He told me that I have to pay full amount which is 50, 403 on the day of booking and after 45 days from that date I ll get my vehicle.I am not finding any logic for such payment.If I am going to get it after 45 days then why I need to pay full amount in advance?I am ready to pay booking amount but why the full amount ?Am I going to get any specially benefits or discount with this as I am paying in advance?I make a query in suzyki complaint and query section and I am waiting for the reply ...

Suzuki Motorcycle — horrible happened with suzuki access125

I bought the vehicle yesterday, it is not the 24 hours to the delivery. ODO reading is only 40 kms. While driving today morning suddenly rear tyre is separted from the body, the tyre is out get broken from the place where it connected to the body. While this I got injured.
I am feeling that SUZUKI motor is cheated with me. They give me a scooter with problems.

I Bought the scooter because the name of esteemed organistaion M/s SUZUKI . But this type of vecihle is not feeling me like SUZUKI.

This is horrible to me what happened with me from the new scooter.

I am totally disagree with the vehicle and M/s SUZUKI.

Dealer Name - Natraj auto pvt. ltd
Date of delivry & purchase - 29-jan-10
Engine no. - F[protected]

This is horrible, suzuki had delivered a defective scooter . they hav e to change the scooter.

company will have to replace the same

respected sir, recently i had been a dealer of suzuki in indore sneh nagar suzuki booking of access 125 .at time of booking dealer salesman have imposed compulsary condision imposed like accessory of 2500 rupee and insurance from dealer only.saleman say any complaint you suzuki.we pay extra payment suzuki mator area manager and other man.sale man say we are not any action by company beacus we pay extra.suzuki world class com.but in india dealer are not good.we receve hope some action aganst dealer.rpl plz.mahesh ladha[protected]

such a horrible experiece of Mr. Anuj. I am planning to get the Access but now I will search other option...

now what r u doing ...mr. Anuj, Is dealer is responding or not or Suzuki is helping you .

I have a same case with other bike I am planning to court against company..

I am planning this scooter for my wife after reading this i will go for Activa

why should we take this, afterall safety is first for my family

safety is first for vehicle, activa is best in scooers

japanese technology ------ bad experience, company should have to take action

Suzuki Access 125 — you have not ready stock

I want to book suzuki access 125 in surat city but you have not ready stock at your any dealer shop in gujarat. You have comparision with Honda Activa for your product but you have not ready stock how you advertise it. If company manufacturing a car they have a minute but you have manufacturing a scooter in four month! You have provide facility for chiting customer by your dealer network and also received more Rs.[protected]Extra on road price) for current booking or ready stock.

Akshay Patel
(m):[protected]
surat gujarat india.

any upadtes from suzuki

Suzuki Access 125 — Consignment Not Received

I booked suzuki access 125 near about two months back. At the time of booking the showroom people are very excited to deliver the product within 20 days, it is mentioned in the booking receipt as well.

The issue is, i am still waiting for the product after paying the full amount. This is the third week i am listning the same reasoning that "RTO is not working". It is really taugh to believe that RTO is not functionning from such a long time ( 3 weeks). This service is really sub standard.

The Suzuki showroom is at malad west, mumbai.
If anybody can help to get the thing done, please let me know.

Thanks

Suzuki Access 125 — change of name on bill

i have purchased one suzuki access 125 on 08/06/2010. The name on bill appears as Akhilesh Kumar though i told them that billind to be done in the name of Neelam Kumari Singh Wo Akhilesh Kumar. The dealer is saying that we are doing online billing so it will not be possible to change now. The dealer,s address is Punjab Bikes Pvt. Ltd., Choti Baradri, patiala

Suzuku! A Japanese Principal, but what a shame not to even respond to a victim of your negligence.

I've booked suzuki access about 3 months ago.. Dealers promised that the vehicle will be delivered within 2 & half months.. Now due to no ready stock, its getting more delayed.. Who's going to answer for this problem..?? Coming to competition with honda products, I canceled the honda dio i had booked, assuming that I'll get access soon.. Dealers don't respond properly.. If this continues, you'll perhaps lose many of your customers.. Please oblige and find a solution for this problem..

Suzuki Access — AFTER SALES SERVICES

please note that we the owners of suzuki access are having the problem in after sale services. when ever we go they tell that come after 3 to 4 days for our free service. There are no proper staff. And they deal with us very rudely whenever we go for the service.

suzuki 125 access — suzuki 125 access

I have purchased Suzuki access 125 scooter from Gitansh agency ludhiana. Within Purchase of 15 days I am facing problem. I am having problem in lock.

I request to you look in to the problem.

Thanx

Harkaran singh
[protected]

Suzuki Access 125 — delay in delivery

Sir,
I have booked Suzuki access 125 on[protected] (6 months back) from Ravi Wheels Pvt. Ltd.,Vadodara. I am still waiting delivery of it.I am approaching dealer frequently but getting negative reply. Suzuki customer care is totally deaf and dumb and it is also not working.Can customer wait for 100 year?

Suzuki Access 125 Complaints - Defective scooter delivered by Suzuki ( access 125 ) - A horrible experience
Complaint of suzuki brand access 125
Chauhan, Naveen

Sent: Friday, August 05, 2011 2:11 AM
To: sharma.[protected]@suzukimotercycle.in
Attachments:



Sir,
I have purchased suzuki access-uz125 on[protected] this is my blunder mistake to purchase suzuki brand.from 15/7/2011 my access was in your ajmer road setia auto mobiel company .for repairing because of some problems.since last year it is very problematic veichle for me .Every services you execute you change its filter and clean the petrol tank.But after service next day probleme gets same.After lot resquests they r not bothered.today also I took the scooter to university and in the evening the scooter didn't start your executive mr Ved prakash came and told me that the scooters engine is seized.



Regards
Naveen chauhan
operation executive (24180)

cell no. [protected]

Suzuki Access — Not Delivering within Given Time Period

Hi
I have booked suzuki access on 9-Apr-11 from "I B Motor Guajrat PVT LTD" and they have promised me to give dilivery with in 4 month but today after completing 4 month, They are telling me to wait 2 more month.
Please help me in this case .
for more detail see the attached documet of booking receipt.

I Agree

realy worst vehicle ever and service i recieved is worst then that.

Suzuki Access 125 — low quality set of guard

a set of guard (black color) purchased from the dealer M/s ashvek motors, panaji is vanishing its color within a week. low quality standard.

Suzuki Access 125
I brought Suzuki Access 125 from Ankleshwar(Bharuch)-Gujarat.
I given my Suzuki Access 125 for service 5th Dec-12.When I received the back scooter from workshop, I found the damage seat cover at the workshop. I shown the same to present representative & He took only seat cover for informing to senior person from Bharuch bhanch & He told me that after three days, he will inform me about the same.But after 10-12 days no reply from the service office. So, I phone to bharuch office to know about the status of the seat cover. Suzuki representative Mr.Ankur told me that He will take openion of his boos & inform me the same.
But after that no reply from Mr.Ankit & when I informed to Mr.Ankit, He told me that seat cover can not change because it was not damage in our workshop.
After all talk to Bharuch office but they told me that it will not repair/change from our side.


This is very bad response from the Suzuki representative. If can not response about small thing than what about the major issues?

This is very shame of M/s SUZUKI regards response of customer & vehicle care during the service.

Dealer Name : K tech suzuki, Bharuch

Regards,
Hasmukh Patel

Dear sir,
I have purchased Suzuki Access-125 on 09/11/2010 aftr 6 mths due to some problems engine is soaking mobile oil n creating alot of problem. I have claimed in the service centre from- SURYA MOTORCYCLE HOUSE PVT. LTD, TAMBESHWAR NAGAR G.T. ROAD FATEHPUR - 212601(U.P.) but they have not given appropriate response for my claim. They took my scooty stand in their service centre for 2 months after that they told me that engine has damaged and after repairing the scooty they charged money for dat repairing and given me a bill of rs- 5130.
it is well known by us that during a year if any problem we are facing in a vehicle it should be given free services from the company for repairing. The battery has also taking problem we have complained for it bt all the time they are not changing and not responding for the claim then aftr alot of complaints i have changed my scooty battery from outside of d company,
Fuel meter is also not working after 15 days of puchasing the vehicle they had also not changed it with in the guarantee period and they had also charged for the new fuel meter but its still not working.
i think i have done a bigger mistake of purchasing this SUZUKI product & has very bad services with in the guarantee period.
i will not suggest any one for SUZUKI product..
Dealer name- Aditya Pratap Singh
Engine no.- 43897
Chassis no.- 8195855
Yours faithfully,
Surabhi Agarwal

suzuki motors,

sub: SUFFERING WITH THE PROBLEM OF AVERAGE
dear sir,
I have a suzuki access 125. i brought this from prabhat motors, amritsar. i want to register a compliant against your dealer-PRABHAT MOTORS. i am facing a problem with their AVERAGE it's just 30KM/L. but the mechanic of prabhat motors did't solve my problem.
i think i have done a bigger mistake of purchasing this SUZUKI product & has very bad services
when u receive my complaint please contact me. my number is [protected]
Your faithfully
Sanjeev goel

Suzuki Access 125 — After sale services

I have purchased a Suzuki Access 125 from Amreli. Due to my transfer from Amreli I have to shift to Surat. When I contacted the Authorized dealer of Access 125, Dharmraj , they did not give me benefit of free service and refused service. They also behaved rudely.

Suzuki Access 125 — Not getting RTO passing and pending accessories--payment of both already done.

Very unhappy with the service I am getting at Suzuki Showroom Kapadia Auto Wheels, Shalimar, Nasik.Its about 1 month passed still not getting RTO passing done and also not getting the pending accessories.When contacted staff there, they are making fake promises always.Really frustrated now.

staff is very arrogant ...they talk as if they really dont believe in customer-vendor relationship and after delivery services...really bad behaviou...

Suzuki Access 125 — bad servicing

i purchased suzuki access 125 2 years back. today on 15th feb, 2014, i did the servicing from swarget suzuki center. i found various scratches on bike after servicing also one of the metal part from front side is broken. i want service center should replace the same.

Suzuki Access 125 — parts not available - delay in service .

My scooter was given for accident service at Manikandan auto mobile service centre, Ernakulam on 23.3.2014 and on enquiry I am told the parts are not available and there is delay in getting parts from the company . Please do not harass the customers in this manner . Do take some action in the matter.

Suzuki Access 125 — Suzuki Access 125 Service Complaint

Dear Sir, The above subject Suzuki access is servicing three time for your service center in dindigul. Problem is over racing and Clutch cable problem. But there is no implement. My Email ID. [protected]@rediffmail.com So, Kindly please solve my problem. Thanks,

you know same here in the philippines, suzuki had a very very bad service! You must file a complaint and post it to many forums and as much as possible let the media know about their bad bad service!

Maruti Swift — Delay in repair

My car met with an accident on 2/6/2009 near helmet circle at ahmedabad an when contacted the dealer kiran motors they arranged to tow the car to their workshop and the car reached the workshop at 4 pm, But till 3/6/09 the car repair job was not started when contacted the workshop manager he misbehaved and he replayed that we will do the repaid on our own not as the conditions of maruti udyog limited.


So hence we request the concern authorities to take necessary action at the earliest and oblige.

Ashwin Dayal Chaturani
[protected].

Dear Concerned person,

I have booked SWIFT DEZIRE VXI model(silky silver) through Anju Sukla KTL Pvt.Ltd Hardoi(U.P). I have given a booking amount of Rs.50, 000in form of SBI cheque no.019329 on dated 9th nov 2009. The dealer issued me receipt (receipt no.1764).

It is been more than 3 months and i have not received my car till date. On inquering with the deals he does not give me any satisfactory reply, and says tht there is no care that required model is available. I think he is doing black marketing of the requested model and not giving any satisfactory reply and always saying wait for 2months from last 3 months.

Request you to kindely note my complain against the dealer and deliver me the request model as soon as possible.

In case the car will not deliver till the end of march 2010, i will take this issue to the consumer court.

Thanks,
Rajkumar Gupta
Mob.-[protected]

hi am planning to buy Suzuki125.pls advice me on this.

Hi guys do not buy suzuki access because any colours it takes 8months to deliver it even my friends booked and cancelled because he went ot honda show room to honda activa dlx and he buyed activa. Suzuki Access is mileage is very bad and servicing very poor. Please ask 2 to 4 people and buy.

Suzuki access 8 months and they wont deliver in tome still they doing very late.

Suzuki spare parts is not getting properly servicing guy doing late if i ask they are telling still parts has not came what to do tell me .

Suzuki access facing so many problems rear body should be made like activa because any repair comes making late to remove screws and open it and to fit. they are telling half an hour and one hour

sir i think you have to send this mail to Mr karun he is the authrised for maruti suzuki for up.
Karun.[protected]@maruti.co.in

MARUTI SUZUKI INDIA LIMITED — malfunction of gearbox

sir,
This is to bring into your kind knowledge that i purchase maruti swift LXI car on 04/05/2009 from D.D.Mayapuri, New Delhi. From the begining there is problemin reverse gear that is when ever i try to move gear in reverse mode it gets stuck up and then i have to manipulate it to get it in proper position. I had told this complaints to dealer during all the three services but to no avail. They say it will be fine we have done some adjustment, but actually problem is now aggravating, as the front gear is also starting malfunctioning. I am in great suffering. kindly take action against the dealer to replace the part or else. i shall be very thankfull to you.

Maruti Suzuki — Clutch & Pressure Plate Problem

Purchase a new Car Maruti K-10 (VXI) 02.10.2011 Purchasing Date.

Problem- Clutch & Pressure Plate Problem (Under Warranty)

Service Center ask Clutch & Pressure Plate Repair On payment Basis.