Sir/madam,
I have purchased a RITZ - LDI car ( Reg.No: KL 39B 4876; Ch.No:115407; En.No::1252853 ) from Popular vehicles Vytila, cochin, Kerala on 07-11-09. At the time of purchase, to my surprise, I found that two front tyres were relatively old. Those tyres might have either plied at least 500 kms by that time or might have been replaced by older ones. When I complained, they exchanged the tyres with the tyres of another car. I felt pity for the hapless customer of that car, if he unnoticed it.
After the first service, a grease-like black paint was seen on the left rear door. I told them to remove it, which they rubbed it out. But the gloss at that place had lost, like a scar. Not only that , they charged Rs 750/- for the first service (Rs 500/- elsewhere).
Very recently, 5 days before, while washing the car, I found a patch work ( very evident on close look, but deceptive) on the side -bottom panel, just infront of the right rear tyre. So I called Mr. Lijo, the officer in charge of the selling of my old car and purchase of the RITZ, and told him to look into the matter. He assured me to come, but never turned up. I committed no accident and I presume that it had occurred during the pre-purchase period and the Agencies might have kept it secret.
With utmost disgust that I complaint it to you, since I never expected such a distrustful act from their side. The services of the Popular Vehicles is abysmally poor, that nobody dares to go there again. I myself restrained some of my colleagues not to buy car from there. By brother himself, canceled the booking of RITZ VDI, at Popular and purchased the same from Indus motors ( Lijo knows it - He is after all a nice guy). I request expedient action so that my grievance, to some extent will be resolved.
Awaiting your speedy action,
With warm regards
Dr. P.I.Kuriakose,
Lecturer Selection grade,
St.peter's college,
Kolenchery, Kerala.
Palathinkal House,
Thiruvankulam-682305
Copy to: (1). Mrs Sheela Sajeev
Customer Retention manager
Popular Vehicles and services Ltd
Mamangalam, Kochi-682 025
Aug 14, 2020
Complaint marked as Resolved 
This is a particular incident that happened to me last week i.e. on the 17th of March, 2011 when I noticed that the pedal of the accelerator was detached from its floor base. It was noticed and conveyed to me by my car cleaner, followed by which I immediately took my Maruti Swift Dzire VXI DL7CH 4670 to the Maruti Sales & Service Centre at Naraina, New Delhi.
The service engineer there, at first suggested that it maybe one screw that has come off, which after checking was not the case. He then came to the conclusion that the accelerator pedal which is supposed to be welded to its base had detached and required welding again. I handed over my car and confirmed with the engineer the time it would take. According to the engineer, Mr. Sarkar, it was not more than a 10 minute job.
At the time of collecting my car back, I was presented with the bill reading Rs. 1100. (For your reference, Bill No.-JC10080168 Cust.ID [protected] Dated:17.01.2011 ) This took me by surprise as it’s too much for a ten minute job. This raises two big questions in my mind:
1. Is the level of Quality Control that Maruti promises, coming down? This is something that I’ve never heard of... The accelerator gets detached off its base is something that cannot happen as a result o[censored]sage or negligence. It just showcases a fault in the making.
2. Secondly, I do not understand that why something which requires some flashes of welding to be fixed and is a ten-minute job according to your own engineer can cost that big an amount. After all this is the company’s fault not mine as a customer.
Being a complete Maruti loyal customer, I have never even thought of considering any other companies as an alternate option. Right from my first car in 1989 to a total of 8 change-overs in my cars over all these years, I’ve stuck to Maruti. I have always found the after sale services very worthy and trustful. But it seems to me that with the growing number of customers, Maruti is now not bothered and considerate about its existing and loyal customers. I have absolutely no regrets in saying that you have today, lost one of your customers that is me and if this continues to be the same, I’m sure there are many more customers that you shall lose out on.
I find this completely unfair and rude. This is nothing but harassing customers. I would like to have a logical explanation and compensation for this. I will be awaiting your reply and a suitable action taken in this regard and the same to be communicated to me at the earliest.
Thanks in anticipation,
Vimal Rai Arora
[protected]