Maruti Suzuki India Customer Care
Maruti Suzuki India Ltd.
1, Nelson Mandela Road, Vasant Kunj
New Delhi District
India - 110070
Customer Care Phone Numbers and Contacts
L&T Chamber, 4th Floor, 16th Camac Street, Kolkata 700 017
+91 33 2283 5252
+91 33 2283 5253
+91 33 2283 5254
+91 33 2283 5262
Fax: +91 33 2283 5261
+91 33 2283 5252
+91 33 2283 5253
+91 33 2283 5254
+91 33 2283 5262
403, Orion Towers, Christan Basti, Guwahati
+91 36 1234 0850
+91 36 1234 0140
Fax: +91 36 1273 4308
3rd Floor, Commerce House, 7 Race Course Road, Indore 452001
+91 73 1406 9382
+91 73 1406 9481
Fax: +91 73 1406 9382
SCO-39-40, Sector 8-C, Madhya Marg, Chandigarh 160018
+91 17 2278 0057
+91 17 2305 8077
+91 17 2254 8234
+91 17 2254 8234
1, Nelson Mandela Road, Vasant Kunj, New Delhi 110070
Tel: +91 11 4678 1000
+91 11 4615 0275
+91 11 4615 0276
+91 11 4615 0291
B-1, Pick Up Bhawan (Ground Floor), Vibhuti Khand, Gomti Nagar, Lucknow 226010
+91 52 2272 0931
+91 52 2272 0934
+91 52 2272 1145
+91 52 2272 0931
+91 52 2272 0934
7th Floor, Pooja Towers 3, Gopalpura Byepass, Tonk Road, Jaipur 302018
+91 14 1511 8006
+91 14 1511 8007
Fax: +91 14 1511 8005
7th Floor, Capital Towers, 180, Kodambakkam High Road, Nungambakkam, Chennai 600034
+91 44 2823 3051
+91 44 2823 3053
Fax: +91 44 2824 2059
202, 2nd Floor, Embassy Classic, Vittal Mallya Road, Bangalore 560001
+91 80 4112 0017
+91 80 4112 0018
+91 80 2212 7384
+91 80 2212 7385
Fax: +91 80 2248 4841
2nd floor, Tutus Tower, NH-47 Byepass Padivattom, Cochin 682024
Tel: +91 48 4408 8400
Fax: +91 48 4233 3670
Mahavir Chambers, Door No. 3-6-363 & 3-6-1/1 Chamber Bearing No. 101 & 102, 1st Floor, Liberty Square Stanza, Himayatnagar, Hyderabad 500029
Tel: +91 40 6672 9999
Fax: +91 40 6625 0102
602, Madhava Building, Bandra Kurla Complex, Bandra (East), Mumbai 400051
Tel: +91 22 2659 0478
Fax: +91 22 2659 0285
7th Floor, North Block, Sacred World, Wanowarie, Pune 411040
Tel: +91 20 2685 6041
+91 20 2685 6036
+91 20 2685 6040
211, Iskon Mall, Above Star India Bazaar, Satellite Road, Ahmedabad 380015
Tel: +91 79 4003 6660
Fax: +91 79 4003 6671
Old Palam Gurgaon Road, Gurgaon 122015
Tel: +91 12 4234 6721
Fax: +91 12 4234 1304
Plot no.1, Phase 3A, IMT Manesar, Gurgaon 122051
Tel: +91 12 4234 1304
Customer satisfaction rating
Maruti Suzuki India Complaints & Reviews
I am Maruti-Suzuki Auto Card holder. Credit Card number: [protected]. I got this Auto...
Maruti Udyog — car service [Resolved]
SUB CUSTOMER SUFFERING DUE TO LAGGING IN SERVICE
ALTO MODEL RF CHS NO 665788 REG NO. MHO2AQ1756
I UNDER SIGNED IS OWNER OF ALTO CAR MHO2-AQ 1756
CAR BEING SERVICE AS PER SERVICE ADVICE OF MARUYTI
FROM MARUTI SERVICE CENTRE ( SAI SERVICE PAREL MUMBAI)
CAR IS SERVICED ON 11/3/08 AT SAI SERVICE LOWER PAREL(W)
AT THAT TIME MILAGE READING WAS 8840
ON 30 /3/08 WHILE GOING TO POONA WHILE RUNNING, CAR STOPPED.
AT SION STATION AREA . I COULD NOT UNDER STAND PROBLEM
WITH DHAKKA SRART CAR HAS STERTED & AGAIN AT VASHI BRIDGE
CAR STOPPED WHILE RUNNING.I TOOK THE CAR AT SIDE &FOUND
THAT IT IS VERY HOT. OBSERVED THAT COOLENT WAS NOT THERE
ALLOWED CAR TO COOL FOR 2 HRS, POUR COOLENT OF H.P &.CAR
HAS STARTED DECIDED TO SHOW THIS TO NEAREST MARUTI SERVICE STATION
HOLTED CAR AT TURBHE S.K.WHEELS PVT LTD;.BEING SUNDAY NON OF
SERVICE PERSONAL AVAILABLE AT THIS POINT.REQUESTED SECURITY &
LEFT THE CAR AT S.K. WHEELS
IT HAS BEEN OBSERVED THAT PROBLEM IS OF OVER HEATING
ASKED S.K. WHEELS TO DO THE NEEDFUL CONSULTATION WITH
SAISERVICE . S.K. WHEELS HAS QUORED APPROX RS 6000
AS COMPONENTS REPLACEMENT & LABOUR CHARGES
NOW QUESTION ARISES WHY I SHOULD SUFFER FOR THIS BURDEN
OFRS. 6000 THOUGH CAR IS SERVICE RECENTLY?
THIS IS FOR YOUR INFORMATION
SERVICE MIALAGE ON 11/3/08 8840 11/3/2008 SAI SERVICE STATION LOWER PAREL
SERVICE MILAGE ON 1/4/08 8905 1/4/2008 S.K. WNEELS PVT LTD
I HAVE TO MAKE ARRANGEMENT OF ANOTHER CAR TO REACH POONA
INCONVIANCE & HANGING ON ROAD FOR 2 HRS WITH OLD LADY WITH TENSION
EXTRA EXPANCES OF TRANSPORTATION( MUMBAI TO POONA & BACK)
WASTE OF MY DAY (1/4/08 ) TO APPROACH S.K. WHEELS & TO HAND OVER
REQUEST TO MATUTI UDYOG / SAI SERVICE LOWER PAREL
ABOVE CHARGES (OF BURDEN AFTER SERVICE) SHOULD BE WIPE OFF
OR TAKEN CARE OFF
RESPECTIVE AUTHORITIES SHOULD HAVE SOME CHECK ON
NUMBER OF SERVICES DONE IN A DAY
SO AS TO IMPROVE QUALITY OF SERVICE
MONITERING CHECK LIST OF SERVICE NORMS
REQUEST TO LOOK IN TO MATTER & SORT OUT PROBLEM
AWAITTING YOUR EARLY ACTION PRIOR TO DELIVARY OF CAR FROM S.K.WHEELS
Maruti Suzuki — not delivering the car on the said date [Resolved]
Maruti Suzuki India Ltd. — Neglegency by authorised delaer [Resolved]
Till date no action has been taken neither by Maruti Suzuki India Ltd. nor by his authorised dealer.
I, Deepesh Jain have purchased a new “Maruti Alto LX “on date 17.01.2008 through Your Authorized Dealer M/s Pagariya Auto, Jalna Road, Aurangabad. After running 1103 kilometers, the vehicle was given to the same dealer for First Free Servicing in a very good condition i.e. Free from even any minor dent, scratches and in the evening, when I came to M/s Pagariya Auto for getting the delivery of vehicle, I saw a dent on both the doors of RH side of the vehicle just above the door handle lock. Immediately I complained the concerned authorities about the same, initially they refused to accept their mistake (firstly, concerned mechanics forcibly refused to accept their mistake but I then insist that I am owner of the vehicle, who daily clean & drive the vehicle, if there were these dents, which should be in my knowledge and lastly they have accepted their mistake and said that these dents may have come during the servicing) and assured that they will got it repaired on 11.02.2008
On date 11.02.2008 I have given my vehicle for dent repairing and got the delivery next day on date 12.02.2008 The denting & painting work is not acceptable to me because the denting & painting work is clearly visible on the vehicle even the dents are also shining on the vehicle as I had already done Teflon coating on the vehicle from Market, spending Rs.3500/- . Now I have to do Teflon coating again because of aesthetic point of view.
Now, I want from M/s Maruti Suzuki India Ltd. to either replace the doors and do the Teflon coating free of cost or give me compensation of Rs.50000/- because why I should accept the denting, painting work & cost of re-Teflon coating, when there is negligence in servicing wok of your authorized dealer M/s Pagariya Auto, Aurangabad.
As I know that M/s Maruti Suzuki India Ltd. is a largest car manufacturer in India and having very good reputation in customer service, this is the only reason to become a Maruti Car Owner.
So, you are requested to take the necessary action at the earliest possible & hope I will get the justice.
I had purchased a car (Maruti Wagon-R) LXI from magic auto limited, Dabri mode new delhi.
Maruti Udyog Ltd — not obtaining warranty within warranty period [Resolved]
The Chief General Manager (Service)
MARUTI UDYOG LIMITED
Palam Guragan Road,
Gurgaon – 122015.
I am sorry to inform you that I have not been getting any warranty service during warranty period by Mohan Motor Udyog, kolkata, from where I purchased my ALTO LXI car, model RF LXI, chassis no 767622, engine no. 3322041, reg. no. WB24C8716, delivered on 26.09.2006.
On 5.10.07 suddenly switch assy combination, part no.37400M76F20, became out of order; compelling me to consult nearest Maruti authorized service Centre, Gopal Auto Service Centre, Kalyani, Nadia. The Gopal Auto Service Centre consulted with Mohan Motor Udyog (Mr. Pradip Sarker) over telephone in my presence and they agreed to supply the spare parts at free of cost if replaced by Gopal Auto Service Centre, Kalyani, Nadia. With that prior consent Gopal Auto Service Centre, Kalyani, Nadia, replaced the above switch on 5.10.07, invoice no 542057, job no. 0015357, mileage 23, 601 kilometers.
Unfortunately Mohan Motor Udyog is refusing to supply the above replaced parts to Gopal Auto Service Centre and hence Gopal Auto Service Centre demanding charges for that replacement.
Mr. Biplab Roy, works manager of Mohan Motor Udyog, while talking over pone behaves very rudely and refused to replace the above parts. I was obviously insulted. This has created much inconvenience and harassment to me.
I am requesting you to look into the matter and take necessary steps as early as possible so that I get the above replaced parts as free of cost.
I am also requesting you to take necessary action against above mentioned rude and inappropriate behavior of your staff.
Hope, considering the gravity, your action would be prompt at your earliest convenience.
Dr. Bimal Kumar Pandit.
Mobile: [protected]; [protected].
I have purchased the M800 AC car on mid of Oct-2007. I am not able to strat my car yesterday and server...
Maruti Udyog Limited — Billing of higher priced by the dealer [Resolved]
Also Rs 8786/- towards I year premium , was told as company offer which will be discounted from the total price , but after finding the facts , it was noticed that I've paid from my pocket.
Request you to do the justice to the customer.
My mobile no.[protected].
Maruti Suzuki - Wagon R Duo LXi — Delay in delivery / Payment anomalies [Resolved]
My wife booked a Wagon R Duo (LXi) on 06 Jan 08, with M/S Fortpoint Automotive Pvt Ltd., Ghodbunder road, Thane (W) (Tele[protected], paying a cash advance of Rs.25,000/-. The invoiced price (on Road) promised to us was about Rs.4,41,000/-.
In addition we also traded in our Maruti 800 with True Value at a cost of Rs.70,000/- (including Rs.15,000/- loyalty bonus). There was also a cash discount of Rs.5000/- which was to be passed on to us.
We opted for finance from ICICI and an amount of Rs.2,90,000/- was disbursed to the dealer by end of jan 08. The total payment now with the dealer was Rs. 3,90,000/-. The balance now payable to the dealer was only Rs.51,000/- (approximately) payable at the time of final delivery and billing.
Then we were intimated that there was an inordinate delay in delivery of vehicle from Maruti owing to some short fall in LPG kits, or the likes. The dealer reps kept silent on the issue and did not interact with us in any manner, until mid feb when we got after them for some positive response.
Now, when we were asked to take delivery of the veh in first week of march, we were told that the veh had not been sent for registration for want of balance payment. This had not been intimated to us when we submitted all relevant documents to the dealer. Lust a case of lethargy on part of the dealer.
The final amount to be billed had surprisingly increased to Rs.4,44,000/- odd, a good three thousand more. On being questioned the dealer rep informed us about rate increase by Maruti which had been passed on to us. On the other hand, as of date when the vehicle has not been finally billed, Maruti has also cut costs on account excise duty concessions, which apparently has not been passed on to us by the dealer.
Now, the dealer is sitting on virtually Rs. 4 Lacs of our money without paying any interest, has not delivered us the vehicle and is not passing on any benefits to us whatsoever. Effectively, he is cheating us blatantly.
In the light of the above, I seek advise in the matter as to how do I get my entitlement, and some clarity on my rights as a consumer. Thanking you,
Yours sincerely, Sundeep Chetty (Mob [protected])
This is to bring the unexpected and unbelievable behaviour ,attitude of a person who is working at the...
Maruti Udyog Ltd — Baleno car [Resolved]
Maruti Suzuki — Wining of Prize in slogan contest [Resolved]
I will be grateful if the needful be done at an early course.
Maruti Suzuki Ltd, Dealer - Varun Motors, Begumpet, Hyderabad — Registration of the Vehicle [Resolved]
1 week back I had to pay a fine of Rs.100 towards driving the vehicle without any registration.
Just these people are worried more abt getting sales leads and how to convert them into money for Varun but they are not at all bothered about offering Good customer service.
Maruti's services as such are very pathetic, apart from that Dealers like Varun Motors are bringing down the Name of 'Maruti' by offering such poor response and service.
Maruti Suzuki Swift VXi — Complaint against Service Center [Resolved]
I am a happy customer of Maruti (I won Swift Vxi - 2006 model/14990 Km) and appeciates the great value of the company to satisfy its customers.
I gave my car for service on 05/Feb/08 to ABT Maruti Guindy. Surprisingly, the vehicle has been serviced with the following ill results:
- No pickup [87 BHP car runs like a maruti 800 :(]
- The entire car vibrates with jerks when i try to accelerate (in any gear)
- Engine sound like a 1960 old truck engine when the vehicle is in on & static condition.
I gave a VERY good condition car for service (4th paid service) on 5th Feb and amazingly I have been returned a damaged car that I would like to disown.
I have already submitted a complaint and I understand that the dealer cum service station will try to fix the issue. In case there is no response from the dealer you can expect mails running to many higher officials.
My intent of this letter is to convey my "true value" feedback to Maruti so that they can try stopping the brand damage caused due to service personals in the supply chain.
Job Card No - JCO7030257
Maruti Suzuki — regarding service [Resolved]
its humiliating to use any maruti product due to its after sell service.i was not able to use my maruti in my own marriage ceromony.my car no BR-1AE 4315[Maruti swift} is still in vau service station in patna since 20th of january.staff of this centre are irresponsible and .inspite of my humble request to deliver my vehicle before marriage they have taken it as joke. today i m really a matter of joke.can u help me so that i can take my car to my home and sell it .really after this i m looking for another car whose service is better than maruti
Maruti Udyog Ltd. / Alto Vxi 1. 1l — Engine Oil Mixing Problem [Resolved]
I own a ALTO VXi 1.1L make Mar'04(Single Owner) till now it has run 58000 Kms only. My car is having Problem of Engine oil mixing with Coolent. I took my car for this problem to Rana Motors, Okhla. They told me that it is a Engine Head probelm and It can't be corrected I'll have to get the Engine Head replaced which cost around 22 k(Approx.). And they have also admitted that it is a manufacturing defect. If it is a manufacturing defect than Compnay should replace it FOC. Why I have to pay for something which I have taken proper care of. Last month I have put up my Querie on Maruti Website and next vary day I recieved a call from Rana Motors saying that you give all the prevoius invoice(record) of your vehicle repair then we will see what we can do(Whether the Vehicle has been repaired for Head earlier or not). Which means I have to take few days leave from my job and then ask Dealers for old Invoices. That's not possible for me...maruti must do this excesice itself...its not my Job.
This means that ki "Meine apni Mehnat ki kamai Maruti mein Gawai, Maruti Ghar aai aur sath mein 100 DARD/PARESHANI LAYI....!!!!!!
Maruti Udyog Ltd — Landline out of order from last 15 days [Resolved]
Father Name : Sh. Brij Bhushan Gupta
Land Line No.:[protected]
Maruti Suzuki — Not delivery of car [Resolved]
This is regarding the purches of a new Maruty Swift car (VXI-
sunlight cooper). I have booked...
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