Maruti Suzuki India Complaints & Reviews

MARUTI ALTO LXI — NON RECIEPT OF AUTOCARD

I have purchased the car on 7/01/2008 from AUTOMOTIVE MANUFACTURING PRIVATE LIMITED, SHIRWANE, NAVI MUMBAI.The maruti auto card was sent by courier to me on 2/02/2008 but the name on the card was incorrect so they took it back and did not give the delivery to me.I complained about this to the dealer they said me to provide the documents and fill up a new form.I did as they said but the card was not delivered.I complained again but they show no interest in giving me the card.I have not got the card till now as on 04/11/2008.I am not able to enjoy the benefit of the autocard till now.Please take a note of this and do the needful as early as possible.

Maruti — bad engine

i m udit jain . write now i have zen estilo since one year and i hav drive only 10000km .. only and my engine is all most ditroyed .... i dont want maruti in my future ... plz... look after this ....my contact num is [protected]. and contact me.l.

Actually, you should have been given this incentive at the time of purchase of the car. You should not have paid that much amount to them. This is the normal practice.

i have booked maruti dezire vxi on 30th sep.2009 but have not got the delivery till now inspite of repeated complaints...

have booked a Maruti Suzuki, SWIFT DZIRE VXI from Hitech Vanijya Pvt. Ltd. (Southern Avenue), Kolkata -700 029 on 09.09.2009. It was told from the showroom that I will get delivery the car within three (3) months. But on 05.12.2009 it is told to me that it is now 4 months waiting .

Till now (30.01.2010) it is not delivered.


I therefore request you to kindly look into the matter that the car will be delivered to me at the earliest.

booked maruti swift dizare from popular vehicles and services ltd, on the 7th of july 2010.on that time the sales representative and his head told me that the vehicle will delevered with in one month and ur case will come under the priority.and in the written advace agreement it will delver with in two months.now i contact the delar they are saying that we don't know when you get the vehicle.

pramodkumar.k
kerala
[protected]
[protected]

I was booked maruti swift dzire on 19/10/2011 at Tristar Nagpur but yet I haven't get delivery and not even a satisfactory answer from dealer.

i m gurdeep singh s/o sadhu singh from paddi khalsa i have booked my car 8 months back of black car from stan autos jalandhar they are not giving me car on time this is very bad plz give me car otherwise i will not buy...my contact no...[protected]

i have booked my car swift 4 months back they have told me that they me car after 3 months back but they are not giving me every one is facing this problem my car is get booked by the name mahalakshmi cloth store i get my car booked from stan autos phagwara contact no: [protected]

Maruti Swift — against part of engine

maruti swift no. MP20FA 8050 has been given at Shubh Motor Jabalpur for changing the half engine on 06/07/2012.But the, car is still laying in the workshop. Such a long repairing time for such a high turnover model is not desirable. please provide delivery without further delay.

I compeletely agree with the complain above.I used to consider Swift to be nice vehicle.This shows very irresponsible behaviour on part of MARUTI SUZUKI authorities that they have not responded to the problem of this vehicle in particular.

Yes I had also purchased the Swift VDi, which I feel very difficult to see the instrument pannel, sum steering adjuster should have been provided or seat hight adjuster should be there... Anyways,

Maruti Swift Dzire — Non delivery of Swift Dzire

Maruti is trying to make a fool out of presumably everybody. I had made a booking for Maruti Swift Dzire on 9th of April, 2008 on a promise of maximum wait time of 2 months. However, more than 3 months have passed and there are no signs of the car. Also frightening is the prospect of signs of ever getting a car! The process of chasing the dealer is frightening. Also I have been using the maruti customer care center and customer care email id to lodge my protest but of no benefit. Till date I have not got a good response. Moreover, as instructed by the dealer to deposit my consumer loan finance amount to get a quick delivery, I have deposited the bank draft and also bearing the burden of EMIs. Its quite funny a car with such a delivery mechanism is called Swift !!!

sir, i am booking dzire, your auth.competent automobiles co.ltd. 19 shivaji marg, new delhi-110015 my booking date is 16/07/2008, my booking amount rs.50000/ .but deler does not deliver the dzire car. plz help us and delivered the car early.

Resolution to all problems -
Raise concern at Right to Information act
www.rti.org

Regards,
Manuj Sachdeva

sir,

i am an owner of swift car. i would like to inform you that you delars services are very bad in kerala especially in trivandrum. i am very sad on it. i would not get any of the spare parts for my car . pls slove my problem if you can.

ph[protected]

Wagon R — bad service

my car get accident on 25th april ,i give my car to indus , ponkunnam service centre with all documents,
but when i followup about my car's status , they told that the insurance company not give work approval yet its already 18 days late as per the service engineer it is take one month more time to get my car ready . so please take necessary action for getting my car fastly

maruti Suzuki AutoCard — Extra bill and non responsiveness

I have an AutoCard no. [protected]. I have been paying my bills in due time all the time.
In October 2008, I have not received the bill, only an SMS was received. Since the amount mentioned in SMS was greater than purchases made by me, I waited for the bill. Your customer care number is never reachable. Subsequently, I got a call in the month of November regarding payment due, I explained that amount seems to much more than my purchases, so please send me the bill. Following this, I received a bill with amount more than I have made purchases. It also had two items in the bill I have not purchased. I have informed that to the bank and asked them to look into the matter. I was assured that matter will be looked into and they will call me back. After that, I stopped using the card. Still I kept on getting the bills. A person from your bank called and I apprised her of the same. They said Ok We would send someone at your office (this was on December 8th, 2008) and pay only what you have purchased. The said person is yet to come. Only calls with similar promises have come. In the end, in disgust, I paid the bill amount of actual purchases made by me (it was Rs. 1242 but I paid Rs. 1250) in cash at ATM. Whenever someone called I told the story and each time they say we do not have the details right now. Yet I kept on getting the SMSs as well as calls. I am thoroughly disgusted with the same.
For a customer, who has been paying all the bills regularly, there is no reason for not paying the bill. That too, such a small amount! But, why should I pay for something I have not purchased?
What is the remedy for this. Is it their practice?

My Alto is 9 year old purchased from Gwalior . MP07 E 6119. Today on 15/12/2009 when I went to dealer work shop at they told me that clutch plate has burnt out and it will cost me Rs.3500. It is not cvered under the warranty. I do not agree because i drive my own car and have been driving since 2000.But now i find that similar complaints are there and probabely it is a mnufacturing / design defect. I request the company to rectify the defect free of charge. My car has clocke 29000kms.

My Alto is 1.5 year old purchased from Dehradun. Today on 21/05/2010 when I went to dealer work shop at they told me that clutch plate has burnt out and it will cost me Rs.3500. It is not cvered under the warranty. I do not agree because i drive my own car and have been driving since 2005.But now i find that similar complaints are there and probabely it is a mnufacturing / design defect. I request the company to rectify the defect free of charge. My car has clocke 13000kms

My Alto is close to 3 years old. Sent it to the workshop this morning as there was a problem with the clutch. The guy says the clutch plate has to be replaced and it will cost Rs. 5, 500.
Seems like this is a common problem faced by many others. Wonder how to sort this out. Any suggestions?

our Alto is purchased in the month of OCT 2010, the car(AP29AN0486) was accendently damaged on 13/02/2011 and handover to M/s. VARUN MOTORS LTD, Begumpet, hyderabad.

the Insurance clearene was got with ten days, but tilldate the car service is not completed by the workshop,

we went to workshop discuss with asst. works manager and supervisor on 05/April/2011, these people was promissed to delivey on 20/apr/2011 and noted on JOB ORDER CARD,

Till date not completed, we went workshop on 20/4/2011, the supervisor again date given on 26/apr/2011,

when the car completed, when i take the deliver, I request the company to take action or advice to Varun motors ltd, hyderabad,

Maruti Swift VDI — bad response from dealer

I complained my local maruti workshop{shakti motors} about a noise which is regularly coming from the right side front wheel area .and the tyres of my swift are almost in bad condition on 31000 kms, due to improper working of suspension.i have complained many times to 'VED Prakash' who is the workshop head there and a mechanic named'manav'.they are not responding well.so please help me regarding this.
thanking you.
Yours Faithfully,
Sahil choudhary,
16-B Anaj Mandi
Fatehabad.
125050
mob.no.[protected]

I purchase a car from delhi. My car got an accident and I send my car to M/s Adinath Motors ltd.Chhatarpur (MP).M/s Adinath motors returned my car after 15 days.I was not present at the time of delivery.Instrument pannel was broken.He told that Pannel will be repaired in DelhiWhen I drive the car to Delhi I foubd that car is not running properly.engine heat up at the time of driving..Now the car is with me in DELHI.In delhi dealer says that pannel is not repairable, it will be replaced and he is asking for money.All problems has been shortout after second service bur pannel is still broken.I want from Maruti to repaire my car pannel under insurance in delhi because M/s adinath motors misguide me.Over six months passed, I already sent so many mails and letters to Maruti, but no action taken place.
I purchase a car from delhi.

Dear Sir

Last week, i had given my car for service as it was due and i was also suppose to go to Delhi from Jaipur. On my way to Delhi, i heard a sound coming from wheel of my car, on checking i found out that the 2 nuts were not tighten properly and were loose. After a while of driving, my car battery went down. On checking the same, i found that there was no water in the same. However, in my bill i am charged for battery water. This has now resulted in spoilage of the battery and would result me in buying new battery worth Rs 4000.
This is very sad, we pay hefty amount for service and yet the quality is pathetic.

Anshuman

I HAVE NO CAR, BUT I WISH, THAT SOMEONE CAN GIFT ME A CAR LIKE MARUZI SUZUKI
BCS THIS IS A MY DREAM CAR TO DRIVE

WHY I WANT MARUZI SUZIKI
1. GOOD SERVICES RECORD
2 EFFICIENT STAFF
3 LOW COST RUNNING CAR
4.ECO FREINDLY

& MORE I LIKE IT VERY MUCH

IT IS A CAR WHCIH COMES IN DREAM

I am Jyoti Prasad Bora, I am a Owner one Maruti 800 car No AS02A5452. I given the car in the Maruti authorised dealer at Nagaon Assam in Ramlal Durgadutta Motors Private LTD on 9th Feb for repair some defects. The dealer informed me that the car will be ready at 5-00 PM and you will be informed. But no information was received from the dealer about the delivery on 9th february. On 10th february at about 4-00 PM informed me that the car was ready. When i alongwith my driver went to dealer, i Saw that about 8-00 lt petrol was expended. when i given the car to repair, i was reported some my friend that the car was used by one mechanic for his family purpose and fuel was used my stock. I have lodged my complain in the dealer, but no positive response. I request you to take necessary action and i also want to know from the company that during the reparing period the vehicle is permissible to company personal to use their personel use. My Vehicle job No.0007512

I WANT TO BUY A SWIFT DZIRE ZDI AND ZXI BOTH HIGHER PETROL AND DIESEL MODELS
AS I M FROM KHAMGAON, DISTT. BULDHANA ITS NEAR AKOLA FOR ABOUT JUST 50 KM.
I ASKED THE DEALER FOR THE TEST DRIVE OF ANY 1 MODEL THEN HE DIRECTLY SAYS NO AND HE SAID THAT U HAVE TO COME TO AKOLA AND TAKE A TEST DRIVE AND GIVE RS. 10, 000
AS PREMIUM I[censored] WANT THE CAR AS EARLY AS POSSIBLE OTHERWISE U WILL GET IT 3 MONTHS LATER AFTER BOOKING THE CAR.
I SAY IF BEFORE PURCHASING THE CAR IF THE BEHAVIOUR OF THE DEALER IS LIKE THIS THEN WHAT A SERVICE HE WILL GIVE AFTER PURCHASING IT.
THE NAME OF THE DEALER IS KHANDELWAL.
AND BECAUSE OF HIM ONLY I M DECIDING TO HAVE A HYUNDAI VERNANEXT MONTH WHICH IS EVEN AVAILABLE AT KHAMGAON FOR A TEST DRIVE.

Dear sir,
I have a maruti Alto (DL 8CR3507) car. i was purchased this car 26june 2009. maine apni car ke two serivece karai the DD maotors peeragarhi. but i am not satisfied with the service. plz take some strict action against them.
Thanks

my maruti Car - A-star having registration no. GJ-A-KA-6385, i had given for servicing at AMAR CARS PRIVATE LIMITED - VADODARA, but sorry to write that there was no any service satisfation from your dealer. also some parts like left side mirror, central lock & reverse horn was not working after servicing.

when i told service executive, there was no any positive response from company (Amar Cars), i had very bad experiance in servicing with amar cars in both 2 services,

there was no any responsible person to take care of after servicing car, in both servicing your servicing person called that your car is ready after servicing, but both the time when i was come for car pick up there was problem in washing, damage of parts & no response from company.

pl. take a action agnst. compnay so in future no more customer will suffer in servicing particular from Amar cars.


Mahesh Patel
([protected])

my swift vdi was lying on the road with broken axile. i called near service centre davangere But the respone was bad telling norecovery vehicle with us and if you arrange and make it reached garage we will attend. number to which I talked was [protected]. Later i tried shimoga sruthi dealer and service centre. they are not aware of a system of recovery from the road even. Actualy I am from kerala. It happened on my way back to kerala. at last I arranged a local vehicle to pull it almost 60 kms and thus my car damaged more because of apt tools with them. the people in shimoga sruthi attended the vehicle and asked me to leave it for 5 days despite my repeated request and explenation of situation. still they didnot accept it on the other day they told me it will takeat least 10 days torepair. as atravelleron the road they had to take my case emergency. then I took the vehicle to another local workshop and repaired it within one day and I could travel to kerala on the same day.
i have seen alot of facilities in kerala dealers to help the customers on the road. But a customer in other area has no such facilities? I am heard that the recovery system with the service centres are a must with all the major dealers. Butonly in kerala? not applicablein Karnataka?
my number is [protected] and [protected]. Kindly do needed whoever it maybe concerned

We had faced the same problem too. We purchased a car from dehli. We met with an accident in khajuraho. So we have visited Adinath motors chatarpur. They have returned our car in 2 months without proper servicing. Cover of driver side rear mirror was missing, AC was also not in working condition (even there was no damage to the AC during accident). The parts where they have applied paint, the paint is coming out of those parts.
What those ppl do is after making alliance with the insurance guy. They loot the customers and make money for themselves.

We did lot of complaint abt their manager Piyush. But inially he was not ready to listen even a sinle thing. He started to shout and saying bad words. Then I made a complaint for this too. Then he comes on line... we asked him that we want our car serviced in delhi itself as we cant come to chatarpur again. He was not ready. He wants that we get our car service done in the service center that is just like Adinath motor. When we moved to hyderabad he suggested Gem motors to us... Reviews are same for Gem motors too. we were not ready to get our service done over there bcoz it will again create the same situation.

This is Ajay Mishra from nagpur.A proud owner of maruti Swift LDI model Make of 2009 may.The vechile is performing superb.My vechile is maintained service to service and no other maintaince cost it has incuured.but as and when i give for servicing and after servicing one or the other part gets damaged and after showing that compalint formally they dnt make a note of it and after 2 or 3 days it gets worst and i have to pay amount for that part to get it repaired and till nw my vechile has not gone to any other mechanic except the service center so please make anote and try to get it resolved for me.

Dear Sir I am Purchasing The Maruti Suzuki Wagon-r From Gazipur Maruti Show Room in Gazipur, Delhi, in the service time they told me you have to pay amount of Rs. 3,567/- but they did not do any thing in service my problem same as that time so please kindly do something for me..

Regard
Ashish Mishra
[protected]

you should try contacting maruti on their CRM number[protected] or email them at [protected]@maruti.co.in and they should get in touch with you at the earliest. It’s worked for me in the past :)

what is the sttus of my complaint no is 40744649.

Dear Sir/ Madam,

My car Maruti Wagon R LXI CNG model (regn. no. UP32 DZ 4478 chasis no 349919) met with an accident in the month of April' 2013 and was taken to Maruti authorised work shop Anand Motors Agencies Ltd. Chinhat workshop, Lucknow. The car was being taken care under the job card no. JC13013574 and the service type was BODY REPAIR. The service supervisor name was Mr. Nikhil Kr. Srivastava, employee of Anand Motors Agencies Ltd.

The car was handed on 18.04.2013. After taking out the car I realised that the central locking system was not making any sound. Since there was no need of getting the central locking checked at the workshop when the car is always open, so I presumed that there might be some loose connection with the battery and that I also informed Mr. Nikhil Kr. Srivastava telephonically. I also reveived call from the customer care about the condition and quality of servicing done and was asked to rate the servicing. I had pointed this problem to them also and was told that they would get it rectified soon.

Last monday date 03.06.2013 Maruti people had asked the representative of Nippon company to get the central locking checked. But I was told that the the car did not have the central locking hooter and that the hooter was removed during the servicing time. This amounts to cheating on the part of Anand Motors Agencies Ltd. I was told that the part shall cost me Rs.850.00.

I further contacted the Service centre and called up Mr. Nikhil Kr. Srivastava and told him about the facts that the Nippon representative gave me. I was assured by him that he would get the work done very soon. Now I have been calling him but there seems to be no response from the Anand Motors people.

I am feeling cheated by the Service people. I had always showed my loyalty with the Maruti people and this is my second Maruti car. But now this incident has forced me have second thoughts about Maruti company. I had shown full faith in Anand Motors Agencies and they have cheated me.

I request you to kindly look into the matter as soon as possible.

I am sending you the contact no. of Mr. Nikhil Kr. Srivastava ([protected]) for your reference.

Thank you,

Regards,

Ms. Gunjan Kapur
([protected], [protected])

break down of mileage after service at Tanu motors

Invoice no:br14000223 job card no.jc14000387 DT.12/4/14 wagon r LXI BS III
THE PEOBLEM FOR WHICH THE VEHICAL WAS GIVEN WAS NOT RECTIFIED AND MR.DHEERAJ CHOUDHARY
ASSURED US THAT WITHIN A DAY OR TWO HE WILL ARRANGE THE SPECIFIED PART AND COLLECT THE VEHICAL, REPLACE THE PART WHICH HAS BEEN RECOMENDED BY HIM ON THE JOB CARD. THE ABOVE MATTER WAS ASLO TOLD TO THE PERSON WHO CALLED US REGARDING THE SATISFACTION OF THE SERVICE. BUT TILL THE NO RESPONCE HAS BEEN GIVEN EITHER BY MR.DHEERAJ NOR BY COUSOMER RELATION PERSON. WE OPT FOR MARUTI ONLY BECAUSE OF ITS SATISFACTORY SERVICE, BUT THIS KIND OF SERIVE HAS MADE US THINK ABOUT PURCHASING MARUTI IN FUTURE. SO PLZ LOOK INTO THE MATTER
AND MAKE SURE THAT THE COMPANY FULFILLS THE COMMITMENT MADE BY HIM. DETAILS ARE :
CHAMPION CARS
BHILWARA (RAJ.)

PANKAJ NEMANI
[protected]

REF: MARUTI CAR NO.DL 3C AD 4686 ( ALTO LXI) 2005, Mileage 38400 Kms.

I am Rajeev Bansal, Advocate, inform you the following facts:

A. Above said car given on 15.07.2014 for betterment of the life of the vehicle to M/S.FAIR DEAL CARS PVT LTD.12/67, SAHIBABAD INDL. AREA, Site IV, Ghaziabad, U.P.

B. Services done by SA Mr. Manish Malik/ Piyush Rana vide Cash Memo No.BC14006183, Job Card No.JC14007453, Amount Rs.6, 014.00.dated 15.07.14.

C. After the services, we observed that the car was not running smoothly. In addition to it, we also observed an irritating noise and average also reduced to 10.00Kms/Lt.

D. S.NO.13, of the Cash Memo ‘RUST REMOVAL SPRAY’ was not observed by us.

E. Body work shop (Paint) was also done by us with the same FAIR DEAL, SAHIBABAD INDL. AREA, Ghaziabad, U.P. before this service. Patches and cracks were also seen on the body of the car. We also informed about the poor quality work to the work shop.

F. Both problems were informed to the Dealer, being a professional, I every time face the shortage of time, while Dealer told to me to come to the service center for these problems but my submission in this regard was that why the work was not done in framed time or in one time up to the mark.

G. Above said work was done by us from your Auth. Service station for peace of mind not for giving birth to all these problems.

H. You are requested to solve the above said problems on FOC basis. Subject to the time factor.

An early action will be highly appreciated.

Rajeev Bansal,
Advocate,
[protected].
[protected]@yahoo.com

Respected sir;
> My car KL 13AB 3990 maruti alto met with an accident on 18th of august 2014. The car has been in the authorised workshop of maruti (popular vehicles, marakkarkandy) since the abovw date. The estimate which they gave after complete checking of the car was Rs 65, 000. they assured me that the car would be ready within two weeks. Every two weeks when i went to collect the vehicle the same phrase continued. This "two weeks" continued until 20th october 2014. And finally when I called the service company on the 24th of october they said everthing was ready and the car was ready for delivery. Immediately I went to the service station at marakkarandy and from there they sent me to thecservice station at melechova. The scene which I saw there was horrible. My car was parked in a deserted area with no proper safety measures. Even the number plate of the car was not fixed. The car was unclean with full mud and dirt all over the car. When enquired to the manager he said that the next two days was holiday and noyhing could be done.
> The most astonishing and annoying matter was when they submitted the final billl. The bill amount was Rs 135000. This is unbeleivable. Double the estimate amount??? I never expected such a response from one of the award winning companies of india. A leading company like maruti and its authorised service station shoukd stand with the interests of a common indian citizen. But here they ate not showing any concern to the emotions of a common man. I kindly request you to check into this problem immediately and take necessary action immediately. I really look forward in hearing from you eagerly waiting for a satisfactory reply.
> Yours faithfully,
> Mohammed siraj
> [protected]

I am Ramesh Kumar h soni
I am use zen estilo car please contact me sir

my car fuel conjumpiton is very very higher side & your service center is not heard me so plz take care this as soon as possible thanks

my car is ded for sometime.
Rj14 cx 4729
i call to sangamotors but there is no reponce..
my mobl.no.[protected]
purchage date 21.11.2014

Dear Sir

Sub : Claim of Free Service
Ref : Car No MH 48 P 8763

With reference to the above subject i would like to inform you that i have purchase Vagaon R on Oct 2013 and claimed by two service free but was not able to claim the third service due to some reason and also inurance agent from sai service agent has guranted me one additional service free.

But now sai service center is saying that i have to pay 1500 for service charge + 2200 for oil change.

I am using maruti for last 10 years and as per my kilometer parameter i have used only 7500 km

Please look in to the matter

Regards

Jay Purohit
[protected]

Maruti Suzuki — lack of spare parts

i have experience in popular service calicut and i order spoiler and mud flap 2 month before and they committed on service time they will arrange it.but i didnt get yet...

50%warranty under warranty period

I have got 50% warranty of engine spares under warranty period of maruti Suzuki ertiga vdi

packing fault in car

My car has packing problem.Water got into the car in rain.As a result the car stopped working.

maruti suzuki wagonr LXI — related registration no

Dear Sir/madam
my self reva prasad mishra

i have purchased a maruti car wagonr lxi from myCar showroom of Indore .
their service is extreamly poor ,they are not communicating in properway,
i have booked my car 28th march all payment mode has been clear still i have not got my car no as well as registration of my car,i am very much upset

kindly help me to provide this
my contact no is [protected]