Maruti Suzuki India Complaints & Reviews

Actually, you should have been given this incentive at the time of purchase of the car. You should not have paid that much amount to them. This is the normal practice.

i have booked maruti dezire vxi on 30th sep.2009 but have not got the delivery till now inspite of repeated complaints...

have booked a Maruti Suzuki, SWIFT DZIRE VXI from Hitech Vanijya Pvt. Ltd. (Southern Avenue), Kolkata -700 029 on 09.09.2009. It was told from the showroom that I will get delivery the car within three (3) months. But on 05.12.2009 it is told to me that it is now 4 months waiting .

Till now (30.01.2010) it is not delivered.


I therefore request you to kindly look into the matter that the car will be delivered to me at the earliest.

booked maruti swift dizare from popular vehicles and services ltd, on the 7th of july 2010.on that time the sales representative and his head told me that the vehicle will delevered with in one month and ur case will come under the priority.and in the written advace agreement it will delver with in two months.now i contact the delar they are saying that we don't know when you get the vehicle.

pramodkumar.k
kerala
[protected]
[protected]

I was booked maruti swift dzire on 19/10/2011 at Tristar Nagpur but yet I haven't get delivery and not even a satisfactory answer from dealer.

i m gurdeep singh s/o sadhu singh from paddi khalsa i have booked my car 8 months back of black car from stan autos jalandhar they are not giving me car on time this is very bad plz give me car otherwise i will not buy...my contact no...[protected]

i have booked my car swift 4 months back they have told me that they me car after 3 months back but they are not giving me every one is facing this problem my car is get booked by the name mahalakshmi cloth store i get my car booked from stan autos phagwara contact no: [protected]

Maruti Swift — against part of engine

maruti swift no. MP20FA 8050 has been given at Shubh Motor Jabalpur for changing the half engine on 06/07/2012.But the, car is still laying in the workshop. Such a long repairing time for such a high turnover model is not desirable. please provide delivery without further delay.

I compeletely agree with the complain above.I used to consider Swift to be nice vehicle.This shows very irresponsible behaviour on part of MARUTI SUZUKI authorities that they have not responded to the problem of this vehicle in particular.

Yes I had also purchased the Swift VDi, which I feel very difficult to see the instrument pannel, sum steering adjuster should have been provided or seat hight adjuster should be there... Anyways,

Maruti Swift Dzire — Non delivery of Swift Dzire

Maruti is trying to make a fool out of presumably everybody. I had made a booking for Maruti Swift Dzire on 9th of April, 2008 on a promise of maximum wait time of 2 months. However, more than 3 months have passed and there are no signs of the car. Also frightening is the prospect of signs of ever getting a car! The process of chasing the dealer is frightening. Also I have been using the maruti customer care center and customer care email id to lodge my protest but of no benefit. Till date I have not got a good response. Moreover, as instructed by the dealer to deposit my consumer loan finance amount to get a quick delivery, I have deposited the bank draft and also bearing the burden of EMIs. Its quite funny a car with such a delivery mechanism is called Swift !!!

sir, i am booking dzire, your auth.competent automobiles co.ltd. 19 shivaji marg, new delhi-110015 my booking date is 16/07/2008, my booking amount rs.50000/ .but deler does not deliver the dzire car. plz help us and delivered the car early.

Resolution to all problems -
Raise concern at Right to Information act
www.rti.org

Regards,
Manuj Sachdeva

sir,

i am an owner of swift car. i would like to inform you that you delars services are very bad in kerala especially in trivandrum. i am very sad on it. i would not get any of the spare parts for my car . pls slove my problem if you can.

ph[protected]

Wagon R — bad service

my car get accident on 25th april ,i give my car to indus , ponkunnam service centre with all documents,
but when i followup about my car's status , they told that the insurance company not give work approval yet its already 18 days late as per the service engineer it is take one month more time to get my car ready . so please take necessary action for getting my car fastly

maruti Suzuki AutoCard — Extra bill and non responsiveness

I have an AutoCard no. [protected]. I have been paying my bills in due time all the time.
In October 2008, I have not received the bill, only an SMS was received. Since the amount mentioned in SMS was greater than purchases made by me, I waited for the bill. Your customer care number is never reachable. Subsequently, I got a call in the month of November regarding payment due, I explained that amount seems to much more than my purchases, so please send me the bill. Following this, I received a bill with amount more than I have made purchases. It also had two items in the bill I have not purchased. I have informed that to the bank and asked them to look into the matter. I was assured that matter will be looked into and they will call me back. After that, I stopped using the card. Still I kept on getting the bills. A person from your bank called and I apprised her of the same. They said Ok We would send someone at your office (this was on December 8th, 2008) and pay only what you have purchased. The said person is yet to come. Only calls with similar promises have come. In the end, in disgust, I paid the bill amount of actual purchases made by me (it was Rs. 1242 but I paid Rs. 1250) in cash at ATM. Whenever someone called I told the story and each time they say we do not have the details right now. Yet I kept on getting the SMSs as well as calls. I am thoroughly disgusted with the same.
For a customer, who has been paying all the bills regularly, there is no reason for not paying the bill. That too, such a small amount! But, why should I pay for something I have not purchased?
What is the remedy for this. Is it their practice?

My Alto is 9 year old purchased from Gwalior . MP07 E 6119. Today on 15/12/2009 when I went to dealer work shop at they told me that clutch plate has burnt out and it will cost me Rs.3500. It is not cvered under the warranty. I do not agree because i drive my own car and have been driving since 2000.But now i find that similar complaints are there and probabely it is a mnufacturing / design defect. I request the company to rectify the defect free of charge. My car has clocke 29000kms.

My Alto is 1.5 year old purchased from Dehradun. Today on 21/05/2010 when I went to dealer work shop at they told me that clutch plate has burnt out and it will cost me Rs.3500. It is not cvered under the warranty. I do not agree because i drive my own car and have been driving since 2005.But now i find that similar complaints are there and probabely it is a mnufacturing / design defect. I request the company to rectify the defect free of charge. My car has clocke 13000kms

My Alto is close to 3 years old. Sent it to the workshop this morning as there was a problem with the clutch. The guy says the clutch plate has to be replaced and it will cost Rs. 5, 500.
Seems like this is a common problem faced by many others. Wonder how to sort this out. Any suggestions?

our Alto is purchased in the month of OCT 2010, the car(AP29AN0486) was accendently damaged on 13/02/2011 and handover to M/s. VARUN MOTORS LTD, Begumpet, hyderabad.

the Insurance clearene was got with ten days, but tilldate the car service is not completed by the workshop,

we went to workshop discuss with asst. works manager and supervisor on 05/April/2011, these people was promissed to delivey on 20/apr/2011 and noted on JOB ORDER CARD,

Till date not completed, we went workshop on 20/4/2011, the supervisor again date given on 26/apr/2011,

when the car completed, when i take the deliver, I request the company to take action or advice to Varun motors ltd, hyderabad,

Maruti Swift VDI — bad response from dealer

I complained my local maruti workshop{shakti motors} about a noise which is regularly coming from the right side front wheel area .and the tyres of my swift are almost in bad condition on 31000 kms, due to improper working of suspension.i have complained many times to 'VED Prakash' who is the workshop head there and a mechanic named'manav'.they are not responding well.so please help me regarding this.
thanking you.
Yours Faithfully,
Sahil choudhary,
16-B Anaj Mandi
Fatehabad.
125050
mob.no.[protected]

I purchase a car from delhi. My car got an accident and I send my car to M/s Adinath Motors ltd.Chhatarpur (MP).M/s Adinath motors returned my car after 15 days.I was not present at the time of delivery.Instrument pannel was broken.He told that Pannel will be repaired in DelhiWhen I drive the car to Delhi I foubd that car is not running properly.engine heat up at the time of driving..Now the car is with me in DELHI.In delhi dealer says that pannel is not repairable, it will be replaced and he is asking for money.All problems has been shortout after second service bur pannel is still broken.I want from Maruti to repaire my car pannel under insurance in delhi because M/s adinath motors misguide me.Over six months passed, I already sent so many mails and letters to Maruti, but no action taken place.
I purchase a car from delhi.

Dear Sir

Last week, i had given my car for service as it was due and i was also suppose to go to Delhi from Jaipur. On my way to Delhi, i heard a sound coming from wheel of my car, on checking i found out that the 2 nuts were not tighten properly and were loose. After a while of driving, my car battery went down. On checking the same, i found that there was no water in the same. However, in my bill i am charged for battery water. This has now resulted in spoilage of the battery and would result me in buying new battery worth Rs 4000.
This is very sad, we pay hefty amount for service and yet the quality is pathetic.

Anshuman

I HAVE NO CAR, BUT I WISH, THAT SOMEONE CAN GIFT ME A CAR LIKE MARUZI SUZUKI
BCS THIS IS A MY DREAM CAR TO DRIVE

WHY I WANT MARUZI SUZIKI
1. GOOD SERVICES RECORD
2 EFFICIENT STAFF
3 LOW COST RUNNING CAR
4.ECO FREINDLY

& MORE I LIKE IT VERY MUCH

IT IS A CAR WHCIH COMES IN DREAM

I am Jyoti Prasad Bora, I am a Owner one Maruti 800 car No AS02A5452. I given the car in the Maruti authorised dealer at Nagaon Assam in Ramlal Durgadutta Motors Private LTD on 9th Feb for repair some defects. The dealer informed me that the car will be ready at 5-00 PM and you will be informed. But no information was received from the dealer about the delivery on 9th february. On 10th february at about 4-00 PM informed me that the car was ready. When i alongwith my driver went to dealer, i Saw that about 8-00 lt petrol was expended. when i given the car to repair, i was reported some my friend that the car was used by one mechanic for his family purpose and fuel was used my stock. I have lodged my complain in the dealer, but no positive response. I request you to take necessary action and i also want to know from the company that during the reparing period the vehicle is permissible to company personal to use their personel use. My Vehicle job No.0007512

I WANT TO BUY A SWIFT DZIRE ZDI AND ZXI BOTH HIGHER PETROL AND DIESEL MODELS
AS I M FROM KHAMGAON, DISTT. BULDHANA ITS NEAR AKOLA FOR ABOUT JUST 50 KM.
I ASKED THE DEALER FOR THE TEST DRIVE OF ANY 1 MODEL THEN HE DIRECTLY SAYS NO AND HE SAID THAT U HAVE TO COME TO AKOLA AND TAKE A TEST DRIVE AND GIVE RS. 10, 000
AS PREMIUM I[censored] WANT THE CAR AS EARLY AS POSSIBLE OTHERWISE U WILL GET IT 3 MONTHS LATER AFTER BOOKING THE CAR.
I SAY IF BEFORE PURCHASING THE CAR IF THE BEHAVIOUR OF THE DEALER IS LIKE THIS THEN WHAT A SERVICE HE WILL GIVE AFTER PURCHASING IT.
THE NAME OF THE DEALER IS KHANDELWAL.
AND BECAUSE OF HIM ONLY I M DECIDING TO HAVE A HYUNDAI VERNANEXT MONTH WHICH IS EVEN AVAILABLE AT KHAMGAON FOR A TEST DRIVE.

Dear sir,
I have a maruti Alto (DL 8CR3507) car. i was purchased this car 26june 2009. maine apni car ke two serivece karai the DD maotors peeragarhi. but i am not satisfied with the service. plz take some strict action against them.
Thanks

my maruti Car - A-star having registration no. GJ-A-KA-6385, i had given for servicing at AMAR CARS PRIVATE LIMITED - VADODARA, but sorry to write that there was no any service satisfation from your dealer. also some parts like left side mirror, central lock & reverse horn was not working after servicing.

when i told service executive, there was no any positive response from company (Amar Cars), i had very bad experiance in servicing with amar cars in both 2 services,

there was no any responsible person to take care of after servicing car, in both servicing your servicing person called that your car is ready after servicing, but both the time when i was come for car pick up there was problem in washing, damage of parts & no response from company.

pl. take a action agnst. compnay so in future no more customer will suffer in servicing particular from Amar cars.


Mahesh Patel
([protected])

my swift vdi was lying on the road with broken axile. i called near service centre davangere But the respone was bad telling norecovery vehicle with us and if you arrange and make it reached garage we will attend. number to which I talked was [protected]. Later i tried shimoga sruthi dealer and service centre. they are not aware of a system of recovery from the road even. Actualy I am from kerala. It happened on my way back to kerala. at last I arranged a local vehicle to pull it almost 60 kms and thus my car damaged more because of apt tools with them. the people in shimoga sruthi attended the vehicle and asked me to leave it for 5 days despite my repeated request and explenation of situation. still they didnot accept it on the other day they told me it will takeat least 10 days torepair. as atravelleron the road they had to take my case emergency. then I took the vehicle to another local workshop and repaired it within one day and I could travel to kerala on the same day.
i have seen alot of facilities in kerala dealers to help the customers on the road. But a customer in other area has no such facilities? I am heard that the recovery system with the service centres are a must with all the major dealers. Butonly in kerala? not applicablein Karnataka?
my number is [protected] and [protected]. Kindly do needed whoever it maybe concerned

We had faced the same problem too. We purchased a car from dehli. We met with an accident in khajuraho. So we have visited Adinath motors chatarpur. They have returned our car in 2 months without proper servicing. Cover of driver side rear mirror was missing, AC was also not in working condition (even there was no damage to the AC during accident). The parts where they have applied paint, the paint is coming out of those parts.
What those ppl do is after making alliance with the insurance guy. They loot the customers and make money for themselves.

We did lot of complaint abt their manager Piyush. But inially he was not ready to listen even a sinle thing. He started to shout and saying bad words. Then I made a complaint for this too. Then he comes on line... we asked him that we want our car serviced in delhi itself as we cant come to chatarpur again. He was not ready. He wants that we get our car service done in the service center that is just like Adinath motor. When we moved to hyderabad he suggested Gem motors to us... Reviews are same for Gem motors too. we were not ready to get our service done over there bcoz it will again create the same situation.

This is Ajay Mishra from nagpur.A proud owner of maruti Swift LDI model Make of 2009 may.The vechile is performing superb.My vechile is maintained service to service and no other maintaince cost it has incuured.but as and when i give for servicing and after servicing one or the other part gets damaged and after showing that compalint formally they dnt make a note of it and after 2 or 3 days it gets worst and i have to pay amount for that part to get it repaired and till nw my vechile has not gone to any other mechanic except the service center so please make anote and try to get it resolved for me.

Dear Sir I am Purchasing The Maruti Suzuki Wagon-r From Gazipur Maruti Show Room in Gazipur, Delhi, in the service time they told me you have to pay amount of Rs. 3,567/- but they did not do any thing in service my problem same as that time so please kindly do something for me..

Regard
Ashish Mishra
[protected]

you should try contacting maruti on their CRM number[protected] or email them at [protected]@maruti.co.in and they should get in touch with you at the earliest. It’s worked for me in the past :)

what is the sttus of my complaint no is 40744649.

Dear Sir/ Madam,

My car Maruti Wagon R LXI CNG model (regn. no. UP32 DZ 4478 chasis no 349919) met with an accident in the month of April' 2013 and was taken to Maruti authorised work shop Anand Motors Agencies Ltd. Chinhat workshop, Lucknow. The car was being taken care under the job card no. JC13013574 and the service type was BODY REPAIR. The service supervisor name was Mr. Nikhil Kr. Srivastava, employee of Anand Motors Agencies Ltd.

The car was handed on 18.04.2013. After taking out the car I realised that the central locking system was not making any sound. Since there was no need of getting the central locking checked at the workshop when the car is always open, so I presumed that there might be some loose connection with the battery and that I also informed Mr. Nikhil Kr. Srivastava telephonically. I also reveived call from the customer care about the condition and quality of servicing done and was asked to rate the servicing. I had pointed this problem to them also and was told that they would get it rectified soon.

Last monday date 03.06.2013 Maruti people had asked the representative of Nippon company to get the central locking checked. But I was told that the the car did not have the central locking hooter and that the hooter was removed during the servicing time. This amounts to cheating on the part of Anand Motors Agencies Ltd. I was told that the part shall cost me Rs.850.00.

I further contacted the Service centre and called up Mr. Nikhil Kr. Srivastava and told him about the facts that the Nippon representative gave me. I was assured by him that he would get the work done very soon. Now I have been calling him but there seems to be no response from the Anand Motors people.

I am feeling cheated by the Service people. I had always showed my loyalty with the Maruti people and this is my second Maruti car. But now this incident has forced me have second thoughts about Maruti company. I had shown full faith in Anand Motors Agencies and they have cheated me.

I request you to kindly look into the matter as soon as possible.

I am sending you the contact no. of Mr. Nikhil Kr. Srivastava ([protected]) for your reference.

Thank you,

Regards,

Ms. Gunjan Kapur
([protected], [protected])

break down of mileage after service at Tanu motors

Invoice no:br14000223 job card no.jc14000387 DT.12/4/14 wagon r LXI BS III
THE PEOBLEM FOR WHICH THE VEHICAL WAS GIVEN WAS NOT RECTIFIED AND MR.DHEERAJ CHOUDHARY
ASSURED US THAT WITHIN A DAY OR TWO HE WILL ARRANGE THE SPECIFIED PART AND COLLECT THE VEHICAL, REPLACE THE PART WHICH HAS BEEN RECOMENDED BY HIM ON THE JOB CARD. THE ABOVE MATTER WAS ASLO TOLD TO THE PERSON WHO CALLED US REGARDING THE SATISFACTION OF THE SERVICE. BUT TILL THE NO RESPONCE HAS BEEN GIVEN EITHER BY MR.DHEERAJ NOR BY COUSOMER RELATION PERSON. WE OPT FOR MARUTI ONLY BECAUSE OF ITS SATISFACTORY SERVICE, BUT THIS KIND OF SERIVE HAS MADE US THINK ABOUT PURCHASING MARUTI IN FUTURE. SO PLZ LOOK INTO THE MATTER
AND MAKE SURE THAT THE COMPANY FULFILLS THE COMMITMENT MADE BY HIM. DETAILS ARE :
CHAMPION CARS
BHILWARA (RAJ.)

PANKAJ NEMANI
[protected]

REF: MARUTI CAR NO.DL 3C AD 4686 ( ALTO LXI) 2005, Mileage 38400 Kms.

I am Rajeev Bansal, Advocate, inform you the following facts:

A. Above said car given on 15.07.2014 for betterment of the life of the vehicle to M/S.FAIR DEAL CARS PVT LTD.12/67, SAHIBABAD INDL. AREA, Site IV, Ghaziabad, U.P.

B. Services done by SA Mr. Manish Malik/ Piyush Rana vide Cash Memo No.BC14006183, Job Card No.JC14007453, Amount Rs.6, 014.00.dated 15.07.14.

C. After the services, we observed that the car was not running smoothly. In addition to it, we also observed an irritating noise and average also reduced to 10.00Kms/Lt.

D. S.NO.13, of the Cash Memo ‘RUST REMOVAL SPRAY’ was not observed by us.

E. Body work shop (Paint) was also done by us with the same FAIR DEAL, SAHIBABAD INDL. AREA, Ghaziabad, U.P. before this service. Patches and cracks were also seen on the body of the car. We also informed about the poor quality work to the work shop.

F. Both problems were informed to the Dealer, being a professional, I every time face the shortage of time, while Dealer told to me to come to the service center for these problems but my submission in this regard was that why the work was not done in framed time or in one time up to the mark.

G. Above said work was done by us from your Auth. Service station for peace of mind not for giving birth to all these problems.

H. You are requested to solve the above said problems on FOC basis. Subject to the time factor.

An early action will be highly appreciated.

Rajeev Bansal,
Advocate,
[protected].
[protected]@yahoo.com

Respected sir;
> My car KL 13AB 3990 maruti alto met with an accident on 18th of august 2014. The car has been in the authorised workshop of maruti (popular vehicles, marakkarkandy) since the abovw date. The estimate which they gave after complete checking of the car was Rs 65, 000. they assured me that the car would be ready within two weeks. Every two weeks when i went to collect the vehicle the same phrase continued. This "two weeks" continued until 20th october 2014. And finally when I called the service company on the 24th of october they said everthing was ready and the car was ready for delivery. Immediately I went to the service station at marakkarandy and from there they sent me to thecservice station at melechova. The scene which I saw there was horrible. My car was parked in a deserted area with no proper safety measures. Even the number plate of the car was not fixed. The car was unclean with full mud and dirt all over the car. When enquired to the manager he said that the next two days was holiday and noyhing could be done.
> The most astonishing and annoying matter was when they submitted the final billl. The bill amount was Rs 135000. This is unbeleivable. Double the estimate amount??? I never expected such a response from one of the award winning companies of india. A leading company like maruti and its authorised service station shoukd stand with the interests of a common indian citizen. But here they ate not showing any concern to the emotions of a common man. I kindly request you to check into this problem immediately and take necessary action immediately. I really look forward in hearing from you eagerly waiting for a satisfactory reply.
> Yours faithfully,
> Mohammed siraj
> [protected]

I am Ramesh Kumar h soni
I am use zen estilo car please contact me sir

my car fuel conjumpiton is very very higher side & your service center is not heard me so plz take care this as soon as possible thanks

my car is ded for sometime.
Rj14 cx 4729
i call to sangamotors but there is no reponce..
my mobl.no.[protected]
purchage date 21.11.2014

Dear Sir

Sub : Claim of Free Service
Ref : Car No MH 48 P 8763

With reference to the above subject i would like to inform you that i have purchase Vagaon R on Oct 2013 and claimed by two service free but was not able to claim the third service due to some reason and also inurance agent from sai service agent has guranted me one additional service free.

But now sai service center is saying that i have to pay 1500 for service charge + 2200 for oil change.

I am using maruti for last 10 years and as per my kilometer parameter i have used only 7500 km

Please look in to the matter

Regards

Jay Purohit
[protected]

Maruti Suzuki — lack of spare parts

i have experience in popular service calicut and i order spoiler and mud flap 2 month before and they committed on service time they will arrange it.but i didnt get yet...

50%warranty under warranty period

I have got 50% warranty of engine spares under warranty period of maruti Suzuki ertiga vdi

packing fault in car

My car has packing problem.Water got into the car in rain.As a result the car stopped working.

maruti suzuki wagonr LXI — related registration no

Dear Sir/madam
my self reva prasad mishra

i have purchased a maruti car wagonr lxi from myCar showroom of Indore .
their service is extreamly poor ,they are not communicating in properway,
i have booked my car 28th march all payment mode has been clear still i have not got my car no as well as registration of my car,i am very much upset

kindly help me to provide this
my contact no is [protected]

My dear brother i faced same problem here in bangalore and filed the case in consumer court bangalore and won the case.Please see the judgement passed by honourable court (http://cms.nic.in/ncdrcrep/judgement/18613587.2009.htm)


You can call on my mobile : [protected]


judgements

Bangalore Urban Principal Forum, Bangalore

consumer case(CC) No. CC/09/587


Srinivas. T.
...Appellant(s)

Vs.


Mr. Harish Wadwa,

Mr. Vinod Natarajan Suzuki & Mr. Vipul. Goyal (Suzuki)
...Respondent(s)


BEFORE:



Complainant(s)/Appellant(s):



OppositeParty/Respondent(s):



OppositeParty/Respondent(s):



OppositeParty/Respondent(s):





ORDER



1. This Complaint was filed on 12.03.2009 under the provisions of the Consumer Protection Act, 1986. The Complaint purchased Zeus 125 CC Motor Cycle on 5.1.2009 for his personal use. The 1st Opposite Party is a Manufacturer and the 2nd Opposite Party is the Authorized Dealer of that motor cycle. Since the date of purchase of the vehicle, it was defective and it was dragging towards left side thereby causing severe pain in the left shoulder and left collar bone. The side mirror of the vehicle was like concave mirror. He approached the 2nd Opposite Party on 10.1.2009 and reported the Complaints about it. The 2nd Opposite Party attended to the problem and replaced the mirror and adjusted the clamps etc., and assured that the problem is rectified. Still the condition of the vehicle never improved and again on 25.1.2009, he took the vehicle to the 2nd Opposite Party and the Service Executive attended the problem and he changed the handle bar. Inspite of it, the problem became perennial problem. There was handle bar problem and the vehicle was dragging to the left side due to such problem, it was causing severe pain to his left shoulder and collar bone and he was required to take medical treatment. Hence, he contacted the Manufacturer i.e., the 1st Opposite Party highlighting the recurring problem in the said vehicle, but it was not solved. The left side handle bar was not equal to the right side and there was difference in the height and the left side handle was inside and the right side handle was projected outside. After long debate, they replaced the handle bar but still the pain was there. Then he contacted Mr. Vinod Natarajan and enquired with some of the customers and they told him that there is a cross in the vehicle which is causing the pain. After that Mr. Vinod told to Mr. Harish to replace the “Legs/Upper plate/T Stem/Handle Bar.” Hence, the above parts were replaced and then his pain reduced, but still he is feeling pain in left shoulder and he is feeling uneasy to drive. On 6.3.2009, one Vinod Natarajan came from Gurgaon to inspect the vehicle and they promised 100% satisfaction. He replaced front and rear wheel and to some extent, the pain went off, but still thee is cross in the handle bar which makes him uneasy while driving. Hence, he requested the Opposite Parties to replace the defective vehicle by giving a new vehicle in good condition and they have refused that there is manufacturing defect in that vehicle and because of it, it could not be properly repaired. Hence, he prays for replacing the defective vehicle or to pay the cost of the vehicle i.e., Rs.53, 674/- and to pay Rs.50, 000/- towards mental agony and Rs.2, 000/- towards treatment and conveyance charges and Rs.2, 500/- towards medical expenses, hence, totally he claims Rs.1, 01, 174/-.

2. The contention of the Opposite Parties is that the motor cycle is manufactured as per standard specifications and norms setout by the Company and the vehicle was subjected to thorough mandatory pre delivery inspection and only after finding that the vehicle was 100% perfect, it was delivered to the Complainant. Hence, there was no manufacturing defect as alleged. Even the other motor cycles of the same Company are fitted with similar fittings of mirrors and bars and there is no complaint about them. The Opposite Party made the replacement of the mirrors, handle bar and tyres only to satisfy the customer i.e., the Complainant. The Complainant instead of being reasonable to understand the technical aspects, created ugly scene in the showroom and abused the employees of the 1st Opposite Party. Hence, only to avoid such differences, they went on repairing and replacing the parts even though it was not necessary. Hence, absolutely there is no reason to replace the entire vehicle or return the value of the vehicle. The contention of the Complainant is only imaginary and made with malafide intention to get a brand new vehicle. hence, the Petition may be dismissed.

3. The question that arises for consideration is,

(i) Whether the Complainant proves that there is deficiency in service?
(ii) If so, to what relief the Complainant is entitled?

4. Our findings to these points are as hereunder:

(i) Affirmative
(ii) As per the final Order.

REASONS

5. POINT NO.1: In our opinion, the Complainant has proved that there is deficiency of service for the following reasons. There is no dispute about the fact that since the beginning of purchasing the vehicle, the Complainant was complaining about the said defects and the Opposite Party repaired or replaced the defective article and inspite of it, the defect was not completely removed. Hence, patently there ought to be a defect in the manufacturing of the vehicle. A Commissioner has been appointed for inspecting the vehicle and giving the report about the defects. The Senior Inspector of the RTO Office has filed his Report and he has stated that the handle bar is not at the same height from the ground level on its either side and there is difference of 2.3 cms in the measurement and normally this measurement should be equal. Similarly, the handle bar has been measured from the rearmost portion of the body of the vehicle and at the left tip, it is 3 cms more than the right tip. It is observed that normally this measurement should be equal. However, he has tested the vehicle and found that at the time of movement, there is no imbalance. He is of the opinion that causing riding uneasiness is because of the measurement differences as stated above. In our opinion, the reasons given by the Commissioner is well founded. The only objection of the Opposite Party to this Report is that it is not done by the RTO who is an expert in it and it is done by his subordinate. In our opinion, having regard to the nature of inspection made, it makes no difference whether it is done by the RTO or by the Motor Vehicle Inspector. By just measuring the handle bar and its height at different points from the ground and from the rear portion of the body, it was found that there is difference in its measurement. For finding out such difference, it makes less difference when it was inspected by the RTO or by Senior Inspector. Hence, this objection is not tenable. In our opinion, when the handle bar is not o[censored]niform height from the ground and when it is not at uniform distance from the rear portion, it ought to cause inconvenience in driving. That defect could not be solved even after replacing the handle bar. This shows that there is some defect in the chassi of that vehicle and because of it, it may not be easily repaired. As the vehicle has been successfully repaired and as it is still having such problem, it can be safely concluded that it is due to some mechanical defect. Hence, the Opposite Party is responsible for the same. Hence, we hold that the Complainant has proved that there is deficiency in service. Accordingly, this point is answered.

6. POINT NO.2: In view of the finding on Point No.1, the Complainant is entitled for refund of the value of the vehicle i.e., Rs.53, 674/-. It is not proper to award interest on this amount as the Complainant had the benefit o[censored]sing the vehicle until now. In our opinion, it is not a fit case to award compensation on the ground of mental agony because the mechanical defect in the vehicle is not intentional and it may be that without the knowledge of the Opposite Party such defect might have occasioned. Hence we feel, that justice will be made if the cost of the vehicle is ordered to be returned to the Complainant with cost of this litigation at Rs.3, 000/-. Hence, we proceed to pass the following:
O R D E R

This Complaint is allowed. It is held that there is deficiency in service on the part of the Opposite Party. The Opposite Party is directed to take back the said vehicle from the Complainant and refund the cost of the vehicle i.e., Rs.53, 674/- (Rupees fifty-three thousand six hundred and seventy-four only) to the Complainant. The Opposite Party is further directed to pay a sum of Rs.3, 000/- (Rupees three thousand only) to the Complainant by way of cost of this litigation. The Opposite Party is granted 30 days time from this date to comply this Order.


This Order is pronounced on this the 24th day of November 2009.




H.M.SHIVALINGAPPA Dr. SUBHASHINI T. RAJASHEKHARAIAH
MEMBER MEMBER PRESIDENT

to whom so ever it may concern
i m the customer of maruti suzuki from last 10 years. at present i am having maruti ritz and maruti van. i gave both of my car in Indore at my car service center and i m totally dissatisfied from there services. there is no sign of customer satisfaction. instead of doing servicing of my car i felt that they cheated me. i also ask for customer feedback form and they refuse to give me that form. so plz take some action otherwise u will start loosing your customers.

I am a thoroughly disillusioned Maruti customer. at AGR Varanasi. I gave my Maruti Swift for repairs and service about 3 weeks ago.1. I was given an estimate and the damage later on I found that they had billed me for something (head lights) that they neither informed me nor were able to show me the broken part .Upon the preliminary inspection they had told me it was all O.K.(2) when I gave the the car for service they told me everything mentioned in the service book had been done.When I physically checked the car I found that even the car air presurre had not been done. In fact there was a 0 presurre in my tyre. When I confronted them with this fact they told me that the machine was defective for the last 15 days. That is they had lied to me. 3) when I went to pick up the car I also found that they had not even carried out the full repairs and had even not put on the buttons on the interiors. I have been to the workshop 4 times on their call and each time have returned as they had forgotten onething or the other. I deeply regret shifting from Hyuandai to Maruti and will sell of my car ASAP. The car is good the service hopeless.

Bad response from Vipul Motors, Faridabad...have no sense of how to deal with customers...I think they have a hell lot of business and do not want any more customers...PLZ ANYONE WHO IS READING THIS MESSG...NEVER GO FOR A DEAL WITH VIPUL MOTORS ELSE WILL REGRET AS I M DOING RIGHT NOW...

HI
today i gone to service centre of S.B cars, fazalganj, kanpur and my car problem was that my engine oil chamber was leaking they changed my oil chamber... and they have clearly written there the labour fees is 175per hour the chamber was repaired in 2:30 hours and in the bill they put the amount of 650 for labour ...and i tell u...that labour took whole 1 hour for there lunch and in bill they didn't deducted that time also...

FIRSTLY
They took wrong amount of labour fees.
SECONDLY
They treat coustomers as there house servents. when i talked to them about that fee problem they were saying that i will only reduce 10% of labour fee as discount.
They have clearly written 175per hour labour and they charging Rs. 650 for 2:30 hours...
PLEASE IMPROVE YOUR AFTER SALES SERVICES. I AM NOT SATISFIED WITH IT.

Pratham motors bellundur = worst car service in Bangalore !!!

To,
Dear Maruti Suzuki Authorities,

I was happy to purchase New Maruti Suzuki Swift DZire VDi from Hubli Karnataka, I was satisfied with Engine Performance also. Just two days back the following incident happened when the same vehicle was parked in front my house.

Incident: A school boy was riding a bicycle on the way to his house from school, suddenly a monkey came running and crossed the road. So the boy with moderate speed on his bicycle got afraid of the incident and lost control on the bicycle and then hit my New DiZire on right side just below the Head lamp.
Impact:1. The bumper cracked completely 2. The inter cooler system was damaged 3. A pipeline of AC was bent.
But the school by got up with with little scratches on bicycle and went away by riding the bicycle.
When contacted the Dealers they advised not to start the vehicle and then they came to spot and taken the car to show room.

Impact on me : 1) The bumper is too weak to withstand the pressure whereas the ordinary bicycle was able to sustain the original shape so that one can ride it and reach home. 2) There is no adequate safety to the inner parts like inter cooler and pipes of AC etc., and the vehicle breakdowns completely so that we can not drive further.

But in the showroom the Bumber was not readily available hence I was Just wondered inspite of heavy vehicles sales how the parts are not readily availabe ? More over they told it may take upto 10 days to get the same.

I strongly appeal to the Authorities of Maruti Suzuki Co. to replace the existing bumper with sufficiently stronger bumper immediatly so that the vital parts to run vehicle are very much safe even after the minor incidents like this and I assure you we ready to bear the extra cost for the same if at all required, One more thing is necessary steps must be taken to maintain satistacory stock in the service centers to avoid unnecessary delays.

Hoping to hear good news from you in this connection

The Unhappy owner of New Maruti Susuki Swift Dzire vehicle.

email: mahabaleshwar.pcj.[protected]@gmail.com

Hi,
I have purchased two swift dezires in past 3 months...
One is swift dezire tour purchased from Sewa Automotives and the other is swift dezire Vdi purchased from Arya Cars..
The Car purchased from Sewa Automotives is hopeless and is not of the standards of Maruti..
The Experience of driving Swift Dezire tour is worst than driving my 5 years old Tata Indigo CS
I informed the officials that the Swift Dezire is not of the standard they assured me to resolve the problem in first Servicing which never happened rather the problems increased and the condition now is that after hearing the noise no one can say that the vehicle purchased in a new one.
I think the Maruti Suzuki shall remove their tag line mentioning "Customer is King", rather they shall mention that "Customer have to Suffer"

SOFTWARE PRB

[protected] dis is my complaint no. WCH I HV REGISTERED AROUND A MONTH BACK BUT YET NO ACTION HAS BEEN TAKEN SO NOW I M THINKING TO FILE A COMPLAINT AT CONSUMER COURT RITESH RAJPAL [protected]

Seat found torn.

I have sent many complaints about my torn seat in warranty period but no response from Maruti. thanx SKJain [protected]