[Resolved]  Maruti Suzuki Wagon R — DD Motors Billed me extra for Car Washing

Address:South West Delhi, Delhi

Hi,

I purchased wagonR 'DL9CQS 7207' in May 2008 from DD Motors Mayapuri.

On 8th Nov 2011, I visited DD Motors Mayapuri with my car and asked them the cost to wash it, they finally billed me the washing

charges Rs. 450 after bargaining. They made a billing of Rs. 450 which included: Rs. 400 for washing and Rs. 50 as Service Tax.

At the time of billing I visited the payment counter and saw the pricing board where I found the washing cost of Rs. 350 +

services tax.

When I discussed with Manages, he told me that it was mistake by their employee.

At the time of billing, payment counter executive visited to Manager to ask him what to charge me and he charged me the actual

cost (350 + tax) and he also the asked me the billed slip give him back. So I have no proof of this fraud which was going to

happen with me.

I emailed to Maruti for this fraud and see what they replied:


"Dear Mr. Singh

Greetings

We regret the inconvenience caused to you

After receiving your complaint we have checked up with concerned service advisor who had misquoted washing rates to you.

Case was discussed with their management and appropriate action has been taken so as the same is not repeated in future.

For any further query you may get in touch with Mr. Vinay Pandir-GM Service at DD Motors,Mayapuri (Ph:-[protected]). He has been

requested to provide one free top wash for your car looking into your kind and long association with Maruti Suzuki.

We once again regret the inconvenience caused to you.

Assuring you best of our services

Thanks and Regards,

Vikas Gupta

Territory Service Manager

Maruti Suzuki India Limited

New Delhi"


Now I want request to Maruti Suzuki customers to be aware of such fraud in DD Motors.

Thanks
Birendra Singh
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Aug 13, 2020
Complaint marked as Resolved 
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Maruti — MISTAKE IN BILLING AND MISLEADING

From : bhagwan jeswani
Gandhidham.

To, The Management,
Maruti Udyog Ltd.,

Sir,
Sub: Purchased new A STAR, from Gandhidham Dealer.

I would like to state that earlier also I have purchased maruti
car but this time really I comes to know that how maruti is misguiding the public/purchaser.
As advised by my friend I used internet and due to that one of the rajkot maruti delaer contact me., but at last it is true that purchaser is always looser and company/dealer always keep safe space for him.

a. Rajkot dealers rep. said that dealer has to deliver car at your door so there will be no any logistic / transport charges/ petrol charges and same promise given by Gandhidham (smartly in quotation no. 4166/22.4.11 ) showing ex-showroom price* at Gandhidham, but at the time of delivery in bill they charged Rs. 4900.00 as logistic charges. How?
b. I was having maruti also GJ 12 J 3143, just four days ago I sold it, when I contact my insurance agent ( united India insurance company ltd ) , they said that I will get benefit of no claim bonus and for this new car they will charge me only Rs. 8600, but I was forced that compulsory I have to get my car insured from BAJAJ and they charged me Rs. 12816.00. whether it is truly that maruti is making some money from the policy amount? And due to that I paid more money to BAJAJ. Why they forced?
c. I was told that I will get Rs. 6000.00 extra accessories free of cost and I have to buy from them only, but when I told them that whatever amount u are earning deduct that amount and pay me by cheque, but that also they denie ( first they say that are not earning any on that/later they not given any reply ) therefore force bully purchased seat cover / mats/ freshener / CD bags, ( amounting Rs. 3755.00 ) approx 30% to 40% higher the market price.
d. Rajkot agent said he will not charges any RTO expenses and number plate also will be free from company but Gandhidham Maruti charged Rs. 1000.00.
e. Car was ordered on 26.4.2011 but bill date is showing 15.3.2011 ( suddenly on this date I was overseas ).quotation was issued on 22.4.2011 and invoice date is 15.3.2011.
f. In bill additional tax of Rs. 8788.49 was charges , pls clearfy.
g. Gandhidham Maruti given discount of Rs. 17000.00 but Rajkot offered me Rs. 22000.00, how the difference in same company and same product.

Thanks.,bhagwan jeswani
MOBILE. [protected]
Dear Sir,

I have purchased a car having no DL98QS7268 in 2008 from DD Motors Peera Garhi. Over the time slab of 4 yrs and more i am not getting any call for service or free check up camps about AC or general check up. Can I expect this soon.

Thanx & Regards
Gaurav Mathur
104-A DDA FLATS MADHUBAN ENCLAVE
ROHTAK ROAD OPP MADIPUR METRO STATION
NEW DELHI-110063
[protected].
Hey, man its very nice to be informed. I too wish to take my Zen Estilo for paid service to DD motors, (mayapuri). I purchased (True value) it from DD Motors Peeragaddi. But after reading your ordeal i prefer to get the paid service done from outside. Thanks a lot.---JPK

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