Maruti Suzuki India Complaints & Reviews

Dear Sir,

I have a Maruti Wagon R vide no: OR-02AK6465 and I had sent for paid service on 02.03.2012 vide job card no:JC11051041 in Jyote Motors code 0402 and there was engine oil change. However after oil change, no oil seal was put and which resulted in damage of clutch plate immediately.I had paid Rs2146. When contacted over phone, we were told that it would be smooth within two weeks. However on 24.03.12 we again put our...

MY CAR SWIFT DESIRE CAR.NO.DL-12CC-4606 WAS SENT FOR FIRST SERVICE TO C-47,OKHLA IND.AREA,PHASEII,NEW DELHI-110020.
THE CAR WAS PICKED UP FROM MY RESIDENCE BY RAVI SHARMA MOBILE:[protected] ON[protected].
NO PERSON REPORTED TO ME THAT THE CAR HAS REACHED THE SERVICE STATION.IN THE EVENING THE CAR WAS RETURNED WITH EMTY PETROL TANK AND THE CAR HAD RUN 200KM.THE FRON SEATS WERE DIRT.
ACTION BE TAKEN AGAINST THE DRIVER AND SUPERWISER IMMEDIATELY BY MARUTI.

PRAVEEN KALRA
M:[protected]

I had get serviced my car from the maruti authorized dealer at the time of car serviced , when I take the test drive of the car after service. I feel that
car is not running smoothly and wheel is doing so much of noise. I asked with the manager, then they have checked and get it repaired. 5th day I feel that car is still not moving smoothly. I have been visited to dealer and told them the problem. But they were not ready to listen to me and said
that car is fine. I come back but I was not comfortable with the driving. I am feeling that car is bubbling at the time of driving. I have been visited again
to the dealer but they have not done anything and said that car is fine.

I had made the complaint on the customer care no. of the maruti suzuki india ltd. also , but noting has been done., I did not get any call from the dealer.

I would like to convey my message , if any thing happend with me or get accident due to mistake of dealer , they will be responsble for it.

thanks
Manoj Kumar
F-824, Sector-3,
Vaishali, Ghaziabad

[protected]

Hi !

This is in reference to the fraud and cheating done in sale of Maruti Alto K10 (MH12HN8086) by Ace Kudale Car Pvt. Ltd. Fraud and Cheating was in terms of committing to provide 2012 manufacturing car but finally giving 2011 manufacturing. Because of such act by Ace Kudale Car Pvt. Ltd., I have incurred a loss as depreciation in the Car present value for which I seek compensation.

Despite of agreed settlement on a nominal amount as compared to depreciation and commitment from Mr. Sagar (General Manager) to pay back Rs.30,000/- as settlement amount, I have not received anything till yet from Ace Kudale Car Pvt. Ltd. Almost every day, Mr. Sagar commits to deliver the cheque of Rs. 30,000/- on the same day and have failed to do so. This really puts a question mark on the efficiency and trustworthiness of Ace Kudale Car Pvt. Ltd. And they are continuing to do so very diligently as if they exists to do so. I really don’t know if it’s few people who are spoiling the dealership brand or the dealership itself is like that, but what I know is the kind of experience I am having with Ace Kudale Car Pvt. Ltd.

From my experience with Ace Kudale, it looks like that it is in trend of Ace Kudale and they do business in this manner only. And this is not just a statement, it’s a fact that first of all I got cheated by Ace Kudale Car Pvt. Ltd., and post that I got false commitments from Ace Kudale which were never fulfilled.

The kind of trouble I have received from Ace Kudale Car Pvt. Ltd. Can never be paid back by just giving Rs.30,000/- as settlement amount, but just to get rid of Ace Kudale Car Pvt. Ltd. I agreed on this amount and in that too what I am receiving is cheating and false commitments.

Despite of knowing that even if I receive a commitment from Ace Kudale Car Pvt. Ltd. will not be of any importance as it will never be fulfilled, I have approached them many times but all in vain.
Now, I am bound to approach other governing bodies to seek relief in this blunder done by Ace Kudale Car Pvt. Ltd.


Waiting in anticipation.


Note : Here Ace Kudale Car Pvt. Ltd should be considered as the below registered dealership
ACE KUDALE CAR PVT. LTD.
S.No. 36/2C/1, Manjri Budruk, Pune-Solapur Highway,
Taluka-Haveli,
Maharashtra
India
ph: [protected]
fax: [protected]
alt: [protected]


With Regards
Rajeev Sharma
# [protected]

Dear Sir/Madam,
I have purchased Maruti Swift VDI BS IV from Kiran Motors Ltd, Ahmedabad, vide invoice No. 0102-R06364-KRDCDB dated 24/12/2010 in the Name of Krunal Marghabhai Patel, allotment no. 0102-K-47498 via Mr Nanavati (M[protected] through Sheth Motors, Navarangpura (Mr Pintubhai: [protected]).
At the time of booking the same vehicle I suggested to purchase my vehicle in the name of Krunal Kantibhai Patel but they mentioned Krunal Marghabhai Patel though I have submitted the documents and proof in the name of Krunal Kantibhai Patel and as per invoice, I received Motor Vehicle Registration Passbook (Registration Book No 1119035, GJ 18 AM 1521) in the name of Krunal Marghabhai Patel though I wanted the name of Krunal Kantibhai Patel .
I requested many times to change the same name to Kiran Motors, Mr Nanavati and Pintubhai I have not received single reply from them and today they said we are not responsible for that.
To change the name of Krunal Marghabhai Patel to Krunal Kantibhai Patel I request you to do what is necessary in invoice as well as in RC book.

Your Friend
Kamlesh Patel/Krunal Patel
[protected] [protected])

I purchased an Alto car in 2007 in Pune, bearing Engine No 3405469 & Chassis No. 938251. Shiffted to Bangalore ( Home town ) a year ago, vehicle started giving me starting problems about 6 months ago, took it to the nearest MSIL authoried dealer 6 times ( Suraksha on Hosur Road, Bangalore ). Problem not resolved, in the meantime had a comprehensive servising done at same place highlighting this problem specially, paying around Rs.10K.

Again same problem faced on 20th of March ,2012, temporarily started by Aryan motors mechanic, today vehicle was left at Suraksha for rectification. They say now power distribution unit is faulty, has to be replaced by paying price of around Rs 5300/.-.

I want to know from Maruti, In what way I am responsible for this defect, is this part to be replaced peiodically ? In this case why it took 6 months to know is defect ? Is Maruti is taking its customer for a ride ?

Again Mktg person called from MSIL for newer bigger SEDAN from them. How do I go for Maruti ?


Jerry Corea, [protected].

Hi

I just want to bring this thing to your notice that I booked Dzire VXI
on 29th February 2012. As per my communication with Sachin(sales
person), I was supposed to get car on 23rd or 25th March 2012.
At the time of booking I was told from Sachin that I'll get the car on
the price when I booked it i.e. on 29th February 2012.
In between I have changed my colour from pacific blue to glistening grey.

Now, he is refusing from the statement that I'll get the car on the
same price when I booked it. Instead of it I'll get it at the time of
delievery.
Also he is not sure whether he can deliver me the car on time or not .

At last, I am not getting car on time and not at the price as per
sales person (Sachin) committed.
Unfortunately I have decided to cancel my Car Order.

Please suggest me how should I proceed.

Thanks & Regards
[protected]

I am Sadruddin Charania and I have bought an Access125 of Suzuki just 1 month ago. Just after a day I bought the bike, It started showing some problem with the start up of the engine and also it used to stop suddenly while driving. Later the lever of my bike stopped working. Not even a month since I bought it, the front tyre tube (CEAT Company) got damged. I showed to a garage person, he told that the tube was either malfuntioned or tyre companys fault. Moreover, the battery lost its charging completed and also need to be replaced. It not just two month since I bought Access125 and it showed so much of problem. But the service station of suzuki is not even looking after it and they ask us to pay extra amount for tyre tube, battery and lever, even though my Access is in warranty,

I want a strict action to be taken on Suzuki Service station from your part as I am sure that my scooter(Access125) has been malfuntioned during the purchase and during the first regular service.
Please pay a keen attention to my request.

i was booked WagonR car at Mahalaxmi Automotive dealer Mundhava pune, for that intial amount 5000/- paied as a booking amount. at that time my choice colour was not available so that they gave me the assurance to make it availabe within a 2 days from date of booking. after two days i approch them but once again they told me that it will take another 2-3 days. once again after 2 days i physically went to their office they told me that car is available in their godown. that time i demand to show the car but they gives me different reasons which are not having any base. from all that situation i felt that some thing wrong either car not available in godown or the intentionaly delay me. At the same time i cancelled my booking and informed the to return my booking amount 5000/- that time they give me the assurance abount no cutting of charges. they were ready to return 5000/- but when i received cheque, 3500/- amount was their . once again i approch them but they told me that we cant return full amount this because of delay in booking cancellation.
Actually they delay the process not me unnecessorly they deduct my 1500/- i want my remaning 1500/- amount as early as possible when i call them either they cut my call or gives different reasons.

Sir,
This is in regards the deliberate delay in delivery of car Maruti Suzuki Swift Dzire VXI booked by me at Audi Motors Ltd, Bikaner ( email id : audi.bkn.[protected]@marutidealers.com) on 16 Feb 2012 ( Booking Receipt no- AML/08366). At the time of booking i was assured of the delivery of car by 15 mar 2012 but even after several visits in the showroom and making several calls to the dealer, the car is still not delivered. On 14 mar 2012 , when i gave a call to the dealer, they said that the car is ready for dispatch at the Maruti Suzuki Udyog at Gurgaon but is not being dispatched as the Udyog is waiting for the new budget to be effective and deliver the vehicle at the the new price which would definitely be more than the current price. This is a cheating to the customer as all my efforts to buy the car at pre-budget rates have gone in vain. I would therefore like to know from the Udyog as to why is there a deleberate delay in delivery of the vehicle and also the explanation to the cheating.

Capt Nishant Pathak
Bikaner Military Station.
[protected]@yahoo.co.in

This is my second complaint regarding the delivery of my SWIFT ZDI (white). The KTL PVT. LT. LUCKNOW just called me and promised to get car latest by 7th of march but till now i have not got any delivery or information from their side. Instead of doing so complaints company making fake promises and commitments.

Car Booked in the name of R.P. SINGH ON 6th August 2011 and its been over 7 months and they are not bothered to do anything regarding delivery of my swift zdi.

GAURAV SINGH
[protected]

Dear Sir,
I had booked Maruti Suzuki - SWIFT on 26/6/2011 for Rs. 1000/- (refundable - evidence available). But due to failure of "ONTIME DELIVERY" I had requested for refund. And for this I had visited City Cars, Satna (Waidhan Branch) and had telephonic discussions quite a no. of times. But till date I have not received my refund amount. Its almost nine months over.

Regards,
Sanjay Jha
[protected]
Waidhan,
M.P.

Original registration form, insurance, ICICI bank NO objection certificate, Insurance policy, for car No HR 26 J 5402 were handed over to the Receptionist of Maruti Suzuki dealer APRA AUTO- JMD Regent Plaza, MG Road, Gurgaon (Haryana) 121001 on 25 February 2012. The office has now lost the original documents and passing on the buck to the staff members.

The customer is under harresment and threat loosing all original documents which will put the ownership of car at stake. Inspite og meeting various officials no progress is made
I have made comtact with :

Ms Niharika (Customer Service manager)
Ms Poonam
Receptionist
Mr Sachin Sharma -Team Leader

Look forward to help in resolving the issue.


Vivek Dayal

I Have purchased my MARUTI A STAR FROM NAVNEET MOTORS Thane A Year Ago

The Post Sales Service Was Very Poor from the Dealer's end

I advise to think twice

Dear sir,

Last year in september I booked swift zdi car from Local Dealer Gulzar Motors . They booked my car with the booking amount of rs 10,000/- with waiting of 5 months wriiten on booking slip. Which means delivery of car will be in february. Now when I contacted the dealer they said that they will deliver the car in july . But when we talk about early/fast delivery they demanded rs 40000/- as black money .

dear sir
i would like to register a complain against the dealer of maruti suzuki m/s madhusudan motors agra
i booked a car swift vdi with madhusudan motors agra on 25 september with rupees 10000 reciept no 3249 allotment no[protected]
i was promised to diliver the vehicle in 2 3 months when we contacted the dealer in december we were told that we will recieve the vehicle in january
as the new model 2012 we were later told that it would be dileverd in february as we wanted red colour we asked the manager about the car he asked us to deposit some extra money and promise to diliver the car in the month of february so we ve deposited the extra rs 160000 now in february last mr naveen manager madhusudan motors and mr dev kumar mathur,mr neeraj sharma asked me to pay the final amount before the billing so i paid rs 500000 in total rs 670000 before the billing and now as february is gone i have not recieved my car and manager and sales representative of madhusudan motors are not co-oprating they say that they do not have red colour available and i can take my money back if i want
please see that it is harrasment on their part we have already paid the full amount and still no car i do not want my money back pls help me get the dilevery of the car
regards
pardeep sarin
126 nehru nagar
agra
[protected]
[protected]@yahoo.com

i have booked new swift ZDI (white colour ) in the name of my father Mr, R P Singh from KTL Pvt Ltd , LUCKNOW in the month of august 2011 and i have been given commitment to deliver within 3 months but till i have not got any information and exact date of my delivery and there excuses are not rational.
kindly look in this regard i am tired of waiting .





thanks and regards
Saurabh Singh
EMAIL :[protected]@gmail.com
mobile :[protected]

Neeta.R.Bhatt
8,Yamuna park Society
B/hH Bank of Baroda
Halol
Gujarat Zone-West
mo:[protected],[protected]
Dt:27th February,2012
Respected Sir
I had booked SUZUKI ACCESS125 on date:31/10/11 at the authorized dealer LAKULISH SUZUKI,LAKULISH MOTOR PVT.LTD GODHRA DIST:PANCHAMAHAL In Gujatat.The Owner of stated dealer gave me a delivery date was february End. He gave me Suzuki access 125 on 23/2/2012
with Bill Receipt No.539.The Scooter Chichis No. 8464571 and Engine no. is9610531. BUT The owner of LAKULISH SUZUKI,LAKULISH MOTOR PVT.LTD GODHRA does not give me Warranty and Company Free Service Book. He said Stated Book is not given to you Because you have to must come to Service at my Workshop.
Sir,you know that It is right of owner is her wheecal do free service at any service station of Company
Please talk with him and say that the Stated book relay to me. Otherwise i wii go to Consumer court Againest above authorized dealer and Manufacture Company.
Thanks
Neeta. R. Bhatt
Halol

22 Feburary, 2012

Dear Mr. Mohit.

Thanks for your comfort after yesterdays evening sad episode for whole day, I regret that despite my effort I was not able to move the gigantic structure of your esteem organization, Maruti. However, I take this opportunity to brief you on the subject, though I have already explained the whole thing on phone.

I bought the first Maruti 800, Vehicle no: CHM 5521 in Feb. 1986 and is still with me. The second car was Esteem, Vehicle no: CHM-9889 in 1989, then having developed some trust in MARUTI, I bought Swift, veh. no: CH04F-6741 and all these vehicles were being serviced from Maruti dealerships till date. The last experience has been of complete frustration as despite my insistence of changing the Cyclender Head gasket, all your dealership experts have taken a very casual approach and put us in deep trouble.
The vehicle history is under:
After it was noticed that there are fumes coming from bonnet and the vehicle is heating up, the vehicle was taken to M/S Rohan Motors, Mathura road on 11/2/2012 vide there Job Card no: JC[protected] at KM: 98306 and Mr. Mohd. Anis Siddique attended the vehicle and changed the diesel pipe of injector. I insisted that vehicle should be kept running for at least half hour to detect if there is any reason of heating., like leakage from any hose due to temperature rising, especially coolant. Please check the history at your end and confirm, They put the coolant in the car and delivered the vehicle after 5 hours and assured there is absolutely no problem now.The vehicle was running in Delhi and it was noticed that some fumes are coming from bonnet, which they described as normal. as temperature was not rising so it was presumed to be OK. Since there were long weekend holidays,my son traveled to Chandigarh on Friday.the 18/2/12 at night. The vehicle was not driven much in Chandigarh and it was washed etc.

On Tuesday, they started from Chandigarh at 6.30 AM towards Delhi and stopped at Karnal for breakfast at 8.30. After breakfast they started again for their onward journey and found that the temperature is rising but has not gone to danger level, and it was taken to Karnal Motors at 9.30 AM vide job card no: JC11015710 dated 21/2/12, The Vehicle was thoroughly checked and done some repair and cleared the vehicle after Cash Memo no: BC[protected], despite our request to check for any malfunction of the vehicle. However after their assurance the onward journey was undertaken. However, after 10 minutes the vehicle again started heating and vehicle was stopped and toe was arranged by us and the vehicle was toed to your dealership, M/S Harison Automobiles. There I personally checked that there was oil in the coolant and insisted though verbally to check the Head Gasket and replace the head gasket after phasing etc. I was aware that to do this job, the vehicle can not be delivered at least for another day. So I personally requested you , Mr.N.D Madan of karnal Dealer, and Panipat dealer to arrange the service vehicle. All advised that they have already talked to your head-office and something will be arranged shortly. By this time it was already 4.00 PM and we were told that the service vehicle cannot be arranged as vehicle has already covered more than 98,000 KM and is not within the policy of the company. However, the Panipat dealer meanwhile advised that there is no need to change the Head Gasket as there is no drop in compression and they have checked with the ENGINE-SCAN and they are sure about it. We insisted on doing the test drive on Hi-way for at-least 15-20KM. While doing the test drive along with the service adviser, the vehicle got over heated and engine got seized. After the vehicle reached the dealership, the works manager did not allow the vehicle to be taken into workshop, without we give written consent for repair of vehicle with the estimate of Rs.,1.00 lacs.

Now the conclusion is as under:

1.The vehicle was not inspected properly despite our insistence at M/S Rohan Motors, Mathura Road on 11/2/12 and cleared after taking their charges. In case it was properly attended this problem would not have occurred.

2. When vehicle reported in Karnal dealership at 9.30 AM, for complaint, and if it would have been attended properly, the overheating would not have taken place.

3. The Panipat dealer should have accepted our diagnosis and done as was being advised and not insisted and misguided that they have checked the vehicle by SCANNING the vehicle and cleared the vehicle. I personally asked you at 4.00 PM, that is it possible for the HI-Scan to identify the condition of Cyclender Head Gasket without opening the head. You too said that if the compression is not dropping then gasket is OK.

It is amply clear to us that the fault clearly and squarely lie with you (Maruti) for dealing with the problem very shoddily and therefore the responsibility of getting the vehicle back on road worthy condition lies with MARUTI.

I would like your response on the issue with a request to give us the vehicle at the earliest i.e. within 2/3 days.

The photograph of vehicle on test drive by Panipat Dealer is attached. We also have video recording of the whole episode. If you desire we can send that too for your perusal please.

Regards

Dr. Rita Kaul/ B.B.Kaul
IMG[protected].jpg IMG[protected].jpg
325K View Download
kaulco1 .

11:12 AM (23 hours ago)

to ankur.kaul
IMG[protected].jpg IMG[protected].jpg
325K View Download
kaulco1 .

11:13 AM (23 hours ago)

to ankur.kaul
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325K View Download
Kaul, Ankur

12:22 PM (22 hours ago)

to me

The mail is good.However there are some more additions to be done.

I am also attaching the scanned images of 2 –Bills from Rohan Motors and Karnal Motors and a copy of Job Card of : Harison Motors where the car is stationed .

Pl see do we require to attach the scanned image or not.



Kindly keep Er. Prem Kumar – (Group Head Customer Service in cc). This guy was very rude and Harrased and humiliated me to the highest degree. He was saying that he would charge me for parking/handling charges per day incase I don’t counter sign on the Job Card. The same was communicated to Mohit Vasudeva aswell.So kindly mention that too.



Mail should be marked to Mohit Vasudeva and [protected]@maruti.co.in



Put the below mentioned names in cc:

1. harisons.pnp.[protected]@marutidealers.com

2. [protected]@yahoo.com

3. [protected]@airtelmail.in – Rohan Motors

4. [protected]@gmail.com

5. [protected]@harisonsautomobiles.com

6. wm.[protected]@rohanmotors.co.in

7. karnal.krk.[protected]@marutidealers.com

8. ankur.[protected]@citi.com

9. [protected]@hotmail.com

10. [protected]@gmail.com

11. pankaj.[protected]@maruti.co.in

12. karnal.krn.[protected]@marutidealers.com





Also kindly log in to the mentioned link and submit complaint http://www.consumercomplaints.in/new_complaint/







From: kaulco1 . [mailto:[protected]@sify.com]
Sent: Wednesday, February 22, 2012 11:14 AM
To: Kaul, Ankur [GCG-AP_IND]
IMG[protected].jpg IMG[protected].jpg
325K View Download
Kaul, Ankur 12:31 PM (21 hours ago)
From: Kaul, Ankur [GCG-AP_IND] Sent: Wednesday, February 22, 2012 12:23 PM To...
kaulco1 . 12:50 PM (21 hours ago)
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This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

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Date: Wed, 22 Feb 2012 12:50:45 +0530
Message-ID: <CAA+k3VDbnR0_x4kh2Fwch46EdV4C2eL-AAL6ooGtyU=[protected]@mail.gmail.com>
Subject: Fwd: FW: Vehicle Make, Swift VRD Diesel, Vehicle No: CH04F6741,
Complaint No: [protected] dated 21/2/12 at 11.30 AM
From: "kaulco1 ." <[protected]@sify.com>
To: pankaj.[protected]@maruti.co.in
Cc: harison.pnp.[protected]@marutidealer.com, [protected]@yahoo.com, [protected]@airtelmail.in,
[protected]@gmail.com, karnal.krk.[protected]@marutidealer.com,
[protected]@citi.com, [protected]@gmail.com
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[protected] Forwarded message[protected]
From: Kaul, Ankur <ankur.[protected]@citi.com>
Date: Wed, Feb 22, 2012 at 12:31 PM
Subject: FW: Vehicle Make, Swift VRD Diesel, Vehicle No: CH04F6741,
Complaint No: [protected] dated 21/2/12 at 11.30 AM
To: "[protected]@sify.com" <[protected]@sify.com>


** **

** **

*From:* Kaul, Ankur [GCG-AP_IND]
*Sent:* Wednesday, February 22, 2012 12:23 PM
*To:* '[protected]@sify.com'
*Subject:* FW: Vehicle Make, Swift VRD Diesel, Vehicle No: CH04F6741,
Complaint No: [protected] dated 21/2/12 at 11.30 AM****

** **

The mail is good.However there are some more additions to be done.****

I am also attaching the scanned images of 2 –Bills from Rohan Motors and
Karnal Motors and a copy of Job Card of : Harison Motors where the car is
stationed .****

Pl see do we require to attach the scanned image or not.****

** **


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I purchased a car of Maruti Suzuki from its dealer Reliable Industries (Dhanbad) in September 2009. The model of my car is Wagon R VXI (Yellow Eye). The sub-mirror of right side (driver's side) got broken last year. I contacted at Maruti Suzuki's dealer in Dhanbad for purchase and fitting of new mirror whose cost might be below Rs:200/-. But they told me that it does come and you have to purchase with full fitting whose cost is about Rs:4000/- which is too high compared to mere mirror. I will be very thankful if the INDIA CONSUMER COMPLAINTS FORUM take up this matter profoundly and saves me from being harassed. I request the INDIA CONSUMER COMPLAINTS FORUM to make the contact with the company to communicate my problem and resolve as soon as possible.