Maruti Suzuki India Complaints & Reviews

We purchased our Maruti Suzuki Wagon R around January 2007. Normally the shock absorbers of such vehicles are tested to last atleast 10 years. Guess what to our surprize the welding failure or probably low grade welding or low grade materials or used a refurbished shock absorber from a roadside vendor have been used to make these Shock absorbers. There is a clear fracture of the shock absorber on the left and the right side front wheels just within 2 months span of each failure. Both wheels came out of the car and it is really amazing that a car manufacturer sells cars without proper inspection and norms.

The wheel broke off from the assembly pulling out the shaft and tie-rod etc bring the vehicle on its knees. This could have been a major disaster close to death if we had been driving the car over a overhead bridge or at 60 - 80km/hr speeds.

The experienced mechanic who deals cars mentioned that he has not seen something like this and it was his first experience to see such a failure due to low grade products used by Maruti Suzuki.

Therefore all Maruti Wagon R users beware of this failure and check your shock absorbers as this could lead to serious catastrophe for the driver and co-passengers.

We would like to raise this complaint with the consumer fourms for Maruti to recall all Wagon R's cars they have manufactured since 2005.

Suraj

sir mene nov 2010 me mahalakshmi automotive Pvt ltd baramati shoroom se maruti suzuki A-star car kharedi ki thi uska mene 2nd Full insurance bhi renew kiya to 05/06/2012 ko meri gadi ko niche ki baju se kuch laga uske baje se uska oil filter fut gaya our usmese oil jene ke bajaha se Engin jam/ block ho gaya hai to mene shoroom ke service Adviser our mechanic our insurance dept. ko bola to ab vo bol rahe ki car ko insurance nahi milega vo kahate hai ki Engin tutne par insurance milta hai lekin hum Engin block hone pe insurance nahi kar sakte.
gadi kharedi karne se pahale kahate he ki ham aapko koi bhi problem nahi aane denge. our abhi thik taraha se bolne ko bhi tayar nahii

sir plz. help me............

Aniket Chavan [protected]

MH 42 H 5989 my car no.

Dear Sir,

This is in regards with 3 years extended warranty of my new Wagon R that I had purchased on 29th of April 2012.

I had purchased a new Wagon R from Rukmani Moters PVT LTD A.B Road Indore MP
Initially they had given me a quotation that included the extend warranty, but when I received the final bill that doesn’t contains the extended warranty. After repeated contacts with the concerned person from Rukmani and crossing many deadlines, I could not yet get a positive response from them.

All together I am really having a harrowing time with the attitude show by the Maruti Employees at Rukmani in reciprocating to my problems.

Please make some necessary actions to finalize the issue.

Rukmani Moters address:
2-3, Opposite Medical College, Geeta Bhavan Square, A B Road, Indore - 452017

Call: +[protected]

Thanks in advance
Arpit

I have made a Ertiga ZDi booking (Ref No :- 281965) on 19/04/2012 with Varun Motors Hyderabad and I was told of delivery within 6 weeks but now they talk in terms of months, 6+ months.

They have taken an advance of 50,000 rupees but till date there has been no confirmation on the car delivery. What is going wrong with Maruti Suzuki. They keep advertising the vehicle on all media when the production is lagging and not delivering the vehicle to customers who have booked the car. This is harassing customers, they should deliver the car as per the original commitment, imagine people waiting for delivery for 6+ months when they were told it was 6 weeks.

They should plan marketing and sales of the vehicle accordingly and not put people in such inconvenience. At least they should intimate the customers who have booked with correct and right information on the delivery that is the basic courtesy of a manufacturer like Maruti Suzuki.
When they collect advance in my case 50K it is minimum courtesy to send the customers an information the cause of the delay and expected delivery date, instead of putting the customer under inconvenience.

We had booked Maruti Suzuki Swift Dzire with a Tanya Automobiles in Meerut on 31st Dec'2010, by giving Rs 25000. Then we paid Rs 1,15,000 on 23rd May'2011 reciept no- 758, Customer ID- [protected] as we decieded to take the car in the month of June which could not happen due to Family issue. Then we decieded to take the car on diwali so we called their sales person Devender who we were in regularly touch and informed him that we want to take our car. All the formalities were in process but two days before diwali Devender's ph no was switched off, We contacted Tanya Automobiles n we got to know that Devender has stolen money and ran away from their office. The GM S.S. Yadav, asked us to get our formalities done and we will issue us the car, this all happened in the month of November. Now all the formalities are done and the GM S S Yadav and the CEO Harsh Gupta of the Company has Backed out saying that we don not have your money, the reciept you have is duplicate and we cannot issue you the car. We Have even filed a complaint with Maruti Suzuki Complaint No: 91871569 on 23rd May'2012 but no action has been taken.
Looking Forward for your support.

Regards
Aakriti
Mail Id- aakriti.[protected]@ymail.com

PLZ BE AWARE OF THIS FAKE EMAILS



MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
Email: [protected]@dhimail.com

REF: "MARUTI SUZUKI" DIRECT RECRUITMENT'S OFFER. Your Resume has been selected from WWW.TIMESJOB.COM SHINE.COM for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments, It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The Company SUZUKI is the best Manufacturing Car Company in India, The Company is recruiting the candidates for our new Plants in Delhi, Bangalore, and Pune and mumbai.Your interview will be held at The Company Corporate office in New Delhi on 16Th Of June 2012 at 11.30 AM, You will be pleased to know That The 62 candidates selected 55 candidates will be giving appointment, Meaning that your Application can progress to final stage. You have to come in our Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fixing by Company HRD. At time of final process. You have to come with original photo-copies of all required documents below.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.
======================================

And kindly send to us the below via email :
1.Name:
2.Address:
3.Mobile
4.Sex:
5.Age:

You have to deposit the (Cash) as an initial amount in favor of our company accountant name in charges to collect your payment. Department. For Rs. 15,200/- (Fifteen Thousand Two Hundred rupees) through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch from your Home City to our Company accountant name in charges. Account NO, which will be sending to you upon your response. This is a refundable interview security. Your offer letter with Air tickets will be sent to your Home Address by courier after receiving the confirmation of interview security deposited in any of the STATE BANK OF INDIA OR ICICI BANK. This Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA OR ICICI BANK. We wish you the best of luck for the subsequent and remaining stage. The last date of security deposited in bank 9Th Of June 2012 you have to give the information after deposited the security amount in bank to The Company HRD -direct recruitment via email. Your Letter with supporting document will be dispatch same time by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and arrangement expenditure will be paid by SUZUKI COMPANY. Lodging, traveling and local conveyance actual will be paid by SUZUKI COMPANY as per bills. The candidate has to deposit the initial refundable security fee as mentioned by HRD.NB: You are advice to reconfirm your mailing address and phone number in your reply. And Rs. 15,200/- (Fifteen Thousand Two Hundred rupees) will be the refundable amount, as 200 rupees will be deducted as bank charges for funds deposit. And if you are been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for the interview in order for us not to run at lost after sending you the air ticket and you don't show up on the day of interview.

Wishing you the best of lucks.

Regards,
Shinzo Nakanishi
Chief Executive Officer, Managing Director,
Phone: +[protected],(official use)
MARUTI SUZUKI INDIA LTD (MSIL

dear sir ,
some day before my motorcycle( MH- 15 CZ-2203 ) our speed machines india pvt .ltd mumbai naka , nashik. i am give to the rut-in servicing but after servicing my motorcycle continue gen-rat black smock. i am complaint showroom
before servicing my motor cycle ok her tell you should be complaint head offi.. some part damage in side ..
i am telling change the part this .. now motor cycle under the garinty pried . so as soon as possible take action on my complaint and repair my motorcycle ...

thank you
nirmla venktesh.
balaji house,
satguru nager
nashik,
mb- [protected]

Dear Sir/ Madam,

I am Arun Kumar.K, i left my Access Vehicle for service on 29/05/2012 in Saptagiri Auto Private Limited - Raj Kumar road, Bangalore- 10.
They dint repair my vehicle properly. I informed to solve all issues in the vehicle, but they refuse to do my vehicle work.
1. I inform them that my backside wheel is shaking please correct it, but they dint do.
2. Before in my vehicle the horn was good, but after i left the service center i am unable to horn properly.
3. Mainly after service the person need to wash the vehicle properly, but for my vehicle they dint even wash the body of vehicle, the dust in vehicle remains same when i left my vehicle to the service.
4. The back wheel is not so free to move in vehicle off mode.

Note: If the Suzuki Company not solve my issue with in 2days, i ll claim an complaint regarding this in Consumer court.

Really i am not satisfied in this service, i paid 3000rs for this.
I need a immediate response from the Suzuki Company and they need to solve my issue as soon as possible.

Vehicle
Model Name: Access/ White
Vehicle Sale Date: 03/07/2010
AMC. Sale Date: 29/05/2012
Vehicle Number: KA 02 HJ 1877
Frame No: MB8CFUCAFA8167009
Engine No. FU86 - U02307
Dealer Sign & Stamp: O3UCOU

Thanks & Regards
Bike Owner Name: Kamal Kumar.K - [protected]
Bike Left in Service Name: Arun Kumar.K - [protected]

DEAR SIR,
I HAVE BOOKED CAR NEW SWIFT DESIRE VDI
CUSTOMER ID :[protected]
RECEIPT No.: REC11001251 DTD 17.8.11 AMT Rs. 25000.00
ORDER/INV S[protected]


TILL DATE VEHICLE NOT DELIVER

REGARDS,
PRAMOD BHENDE

i have maruti new swift diesel VDI. Its performance has been degrading since purchase. its showing an average of 11 km /liter on meter as wel as recorded from performance. i have shown it in service center but they say its details from the check m eter regarding pressure and all data is correct, so why its giving such low average. It has undergone a distance of 6000 km. so please suggest me where to get this problem rectified..my email id is [protected]@yahoo.co.in.. thax..

My wife was gifted an alto car by my son , bearing Registration number KA 02 MA 61. She was taking the car to her work place and back, which is hardly 4 km . It has done hardly 35000 kms.over the last 4 years and promptly she gets her car serviced by authorised service centre. After one such servicing, when she was driving, the dial indicator showed very high temperature. Immediately the car was taken to the service centre (in her case Anekar motors on Magadi Road) where they declared that the cylinder head gasket has been punctured and the engine oil and radiator water was getting mixed. Again on further probing, she was told that it is a common complaint with ALTO and Wagon R. I took up the matter with the company who asked for all details and then kept mum.
In the mean while, Anekar motors approached me and told me that I would receive a letter from Maruti Head office regarding the repairs and to show them the letter and collect a gift. I did receive a letter from Mr Duggal and replied the same (as it was confidential) and told the service centre that I have dispatched the feedback. The receptionist was very angry as to why I didnot show her the reply and said ' no gift'. I said thank you.
I have no confidence in taking the car on long drive. I plan to sell the car and I will not buy any maruti car in future. Not only that, I shall persuade others also not to buy Maruti cars citing my experience and cold shouldering by the company

I purchase a MARUTI RITZ VXI BS IV on 06/09/2010 through Premsons Motor Udyog Pvt. Ltd, Ranchi vide their Invoice no.VSL10001142, Dated 30/08/2010. I took regular free service throug them and one of the paid service from Poddar Motor, Kokar, Ranchi. After Servicing I got noise from cylensor then I contacted to Poddar Motors regagarding noise. They after dignosis told to change the cylensor. My car runned only 7900 KM so far. I would like to request to justify my problem and arrange to rectify.
Regards
Rebati Raman
mail id: [protected]@yahoo.com

dear sir/medum
My name is sameer.shiraguppi. I have SX4 ZDI. FROM last 6months there is no desiel filter in stock. Its already 40000 kms. How come i expect performance of the vehicle. Without service.Right side mirror no stock. So come they are running showroom without spares. Secendly front wheel noise from 10000 kms to till date i.e 40000 kms. The problem not resolved. I am fedoff eoth service.I brought maruti only becouse of spares and service. Now i am planning to sell my 9 month car i.e marutiSX4ZDI.

This is Raj Kumar S/o Sh Hari Singh residence of Shiv Colony baluda road Sohna District Gurgaon (HR)

I purchased a Car Maruti suzuki ERTIGA from PASCO AUTOMOBILES Damdama Road Sohna vide their Inv no-2987 dated 30th April-2012.

This is an complain against the Car Dealer that at the time of Deal I was told that the car will give an average of 20km per litre.

but now even after 1 service the CAR is giving an average of 07km per litre only which is already checked twice.

For this several times we asked the car dealer to find out the cause of this issue but no satisfacory reply receivef from them.

The car dealer is not able to diagnose the issue as we were unde the impression that because of good mileage of this vehicle we go proceed to purchase it but now It is a cheating with us bcoz the Car is not performing well in terms of mileage and fuel average.



Hence whosoever is concerned is hereby informed that either lookinto the matter to diagonose the problem or if they can not diagnose our Money can be refunded back to us as we are ready to surrender back this CAR to Pasco Automobiles.



Therefore you are requested to look into this matter as early as possible otherwise we can lodge an FIR against the Car Dealer.



Ravinder Majoka

Mob-[protected]

Sohna.

i had booked themaruti dzire zdi pearl metallic arctic white at the date of 24/02/2012 customer id I[protected] ,order/inv SOB11001945 and so for am not received the vehicle show room representatives asking me to wait for another 20 days but at the time of booking reps told me that they can deliver the vehicle within 2 months ,if there is no proper response from the company i will switch over to another vehicle .

Sir/Madam,

I had purchased a new Swift LXI on November 18th 2011 and found brake issue in it after one week when it moving using half clutch to front or reverse. The issue is getting in some situations when taking reverse or taking forward in a heavy traffic using half clutch and applying brake, the brake got stuck and vehicle continuous moving. I have informed this at that time itself and the dealer changed brake booster and brake pad, but issue not get resolved. Again I have complained and they forwarded the complaint to Maruti. Maruti TSM in Cochin checked the vehicle and they are not accepting the issue and advised to use hand brake on those situations. More than 10 experts from Indus and Maruti checked my vehicle and no solution provided yet. Now I am not getting any responses from them.
This is really irritating for me because after spending 5 lakhs for a car and getting these type of experience and treatment from Maruti & Indus since the brake is the major secure thing in a vehicle.

May 21, 2012

VERY URGENT
TO
SALES DEPARTMENT
MARUTI UDYOG
SIR
WE HAVE BOOKED A SWIFT DZIRE ZDI MODEL FROM LIBRA AUTO CAR COMPANY LTD SAHNEWAL LUDHIANA ON DATED 11.02.2012 OUR BOOKING ID No. IS I[protected] THE DELIVERY DATE GIVEN TO US IS 26.05.2012. NOW THE DELIVERY DATE IS COMING BUT AS PER LIBRA AUTO CAR LUDHIANA WE HAVE TO WAIT FOR 2 MONTHS MORE. WE REQUEST YOU TO PLEASE TELL US THE REASON FOR LATE DELIVERY TO US. WE NEED THIS CAR URGENTLY. PLEASE GIVE US THE DELIVERY ON THE COMMITTED DATE AS PER BOOKING FORM GIVEN TO US BY LIBRA AUTO CAR COMPANY LTD. LUDHIANA. I WANT TO GIVE THIS CAR AS GIFT TO MY DAUGHTER ON HER BIRTH DAY ON DATED 28.05.2012 AS PER OUR BOOKING FORM SUBMITTED
THANKS REGARDS
RAJESH KUMAR GUPTA
[protected]
[protected]
CC TO G.M
LIBRA AUTO CAR COMPANY LTD, SAHNEWAL, LUDHIANA
LIBRA.LUD.[protected]@MARUTIDEALERS.COM

i had booked my vehicle (MARUTI SWIFT DZIRE ZXI) ON 13 MARCH 2012.I WAS ASSURED THE DELIVERY IN 2 MONTHS I.E 13 MAY 2012.ON VERBAL CONFIRMATION ON 11 APRIL FROM KULDEEP MOTORS ETAWAH,I WIHDREW CONVEYANCE ADVANCE FROM MY COMPANY (GAIL INDIA LTD) AND THE LOAN WAS GRANTED TO ME ON 16TH APRIL 2012. WITH A CONDITION TO SETTLE IT IN 1 MONTH OTHERWISE INCURRING HUGE PENALTY .

THIS IS TO BRING TO YOUR NOTICE DAT TILL DATE I HAVE NOT RECIEVED MY VEHICLE AND HAVE PAID A PENALTY OF RS 1 LAKH DUE TO SUCH .

I NEED TO SUE THESE AND ALSO TAKE REFUND OF MY TOKEN AMOUNT

On 23rd April 2012, I was travelling to my home town with my family and relations (Brother in law and Sister) who came on vacation for a week i.e. to Hyderabad from Nagpur by my car Maruti Suzuki Wagon R Duo with Registration No. MH 31 CR 5493 which I bought from M/s. Automotive Motors Limited in the year 2008. On this day, I met with an accident around 0945 AM at Shedgaon i.e. 65 Km. from Nagpur on NH 7.
Suddenly, my vehicle took left turn on its own when I was on the straight road of good Highway standards without any bumpiness and my vehicle was on left side of the road nearer to the shoulders of the highway road and I was maintaining the speed of 60 to 70 Kmph and I tried to apply break and take right turn then the vehicle fell to the right side i.e. already vehicle was on kaccha and stopped by hitting the heap of cow dung which is used as manure for fields.






Divider / NH – 7





This was to the road level
Heap of cow dung – which saved us
This is Kaccha, where manure is stocked

In this, my wife got her pelvic bone fractured along with head injury and advised to take bed rest for 40 days after 10 days stay at the corporate hospital and relations i.e. my brother-in-law and Sister got hurt on the head, wrist and shoulders and were in the hospital for 5 days in the corporate hospital and advised to take rest for 3-4 weeks. Luckily, my children ( 6yrs and 2yrs) and me escaped with minor injuries and still we are struggling with lot of body pains and muscle pains even till date, as per doctor it will take another 3-4 weeks and we too stayed in hospital for 3 days.
After this incident, I informed M/s. Automotive Motors Maruti Show room person to pick up the vehicle from the accident site and they arranged the crane to move the vehicle to body shop, in the mean time I told the M/s. Automotive Motors Maruti Works Manager to investigate in this regard as I felt this is not the accident by human error, any obstruction or anybody hit me behind or I did not hit anybody in the front. He said, he will do but till date he did not do any preliminary investigation. As per few experts’ analysis and me, it is said to be a mechanical problem with the vehicle. I really did not get any help from the dealer M/s. Automotive Motors Limited in this regard to help me out from the situation by forwarding my request to you to investigate and do the need full, which I feel your company does not have any such policy derived as on date. By this, it is clearly understood that, your dealers are more interested in Sales but not in after sales services.
As soon as the crane tried to lift the vehicle from the accident site, the vehicle’s rear right wheel got detached from the vehicle’s body. I could not pursue with M/s. Automotive Motors as all our family members (including me) are in hospital for the above said period.
We, our family members are totally sick even today as we are suffering from body pains, unable to do our normal day to day work and sleep flatly because of pain. As my parents are old i.e. 75 yrs and 65 yrs who stay in our home town and I am staying alone in this city, as I am on transferable job, hope you understand the saga through which I am going. We have to engage the maid for cooking, look after my children and nurse to look after us.
For all this, I have to shall out the money like water, in today’s world nobody does service free of cost and I am in total financial crunch for unknown reason. In addition to these, my brother in law and me has to be on leave for almost 20 days each, this is another financial burden which we have faced.
I would like to know the reasons for the accident in detail and also need clarification in the following points:
1. How the rear right wheel got detached from the body with this accident without hitting any object or vehicle. (Fig.1) and see the wheel axle too.
2. How the axle supporter did bend with this speed impact that in the gravel/cow dung. (see Fig.2)
3. How the wheel drum broken(see Fig. 3)
4. Why the body did break and bend. (see Fig. 4)
5. Lot more questions rise in this if you see the pictures clearly (see photographs attached).
The loss incurred to me is incomparable in all fronts i.e. health wise, mental stress, financial wise, etc. Keeping all this in mind, compensate me accordingly and replace the vehicle with the new one, as the vehicle is having multiple technical problems which have no reasons to explain (see the photographs attached of vehicle and family members discharged from hospital and get the Police Punchanama Copy from your dealer).
In addition to all this, I am the pride owner of Maruti Suzuki for the past 10 years as we own Maruti Zen D in the home town and still it is in good condition in all the aspects even after running 80,000 kms without any hiccups.
I would like to get clear and detailed report of investigation and the reasons at the earliest. The trauma we are experiencing, no one should experience in the future.
Hope to get the detailed investigation report along with the compensation and replacement of the new vehicle.

Hi,

I purchased Suzuki Access 125 on 5th Jan 2011. I'm residing H.NO-10 Sawan Vihar(Behind B.D Mill) Ambala Cantt. My vehicle no is HR01AB-6340. Problem I'm getting is my vehicle get stopped whenever I slow down its race. I asked my nearby agency Nikunz motors to check this problem. After getting service it works fine for every 5 days maximum but thereafter it starts give this problem again. More than 15 times, I went to agency to make it repair. But they didn't find any good solution and still am facing this issue with my vehicle.

I'm gonna print this article in newspaper and also suggest people to never buy this vehicle. Because after getting many services still my vehicle is giving same problem from last 6 months.

Thanks,

Renu
Mob No : [protected]
Ambala Cantt