Maruti Suzuki India Complaints & Reviews

To

The Customer care officer

Maruti Suzuki India .





Dear Sir,



I had purchased a Wagan R car from D.D Motors, Mayapuri, New Delhi-110064 on 19/08/2010 after self survey of market about maruti Suzuki services and quality reputations. But it is very disappointing me after only two years, my car only driven about 10800 KM and being serviced only in maruti authorized services centre D.D Motors, Peeraghari, New Delhi from the date of purchased and it’s maintains was all done on time and there was no problem their in my car till 10/06/2012, on that date my car A.C facing some problems and I gated repaired at D.D Motors, PeeraGhari and taken my car to home after getting the A.C worked done, next morning when I started my car suddenly some smoke came out from car bonnet and I switched off the ignition and called D.D Motors Service centre and they told me to tow the car to their workshop at peeraghari, Delhi. I had done the needful immediately, after checking my car they start making excuses that your car will not be repaired under warranty and you have to pay the charges for the repair because there was some problems in the car 6 month back in the rainy season there was some water gone in oil and that time also they had serviced the car and charged me about 10000.00(Ten Thousand Rupee) for servicing and not told me any thing about problem at that time, were they sleeping at that time or they want this problem to came. Why did not they do the needful at that time, so there is no fault of mine in this case. They had standing my car out side of there workshop and told me that if you are not willing to pay the charges we will not take your car inside in warranty, if this is the quality and services of maruti Suzuki authorized network and there well established car which is only driven about 10800 KM need engine work. It’s a shame for the company.



I request you to take immediate action and repairing the car under warranty otherwise I will take legal action against the company and file a case in consumer court.



Thanking you



Your’s truly



Baljeet



M-[protected]

[protected]



REGN. NO. DL9CX 7256

REG. DT. 19/08/2010

CH NO. MA3EWDE1S00128734

E. NO. K10BN4079647

On 6th of May, 2012, when my father (82 years old) was travelling (not driving) in my car Maruti Suzuki Dzire, all on a sudden the car veered off to one side and hit the boundary wall on the side of the bylane he was travelling in. In this accident, my father hit his head strongly on the roof of the car and nasal bleeding was observed. He had to be rushed to the hospital where he was admitted to ICU. He was found to have bleeding in his brain. He was under observation for 48 hours. Presently he is out of danger but not completely free from problems. The diagnosis was that the car seemed to have a broken tie rod end. The broken tie rod end caused the disconnection between steering wheel and tyre and control was lost. This caused the veering off of the car to one side. The car was bought on 5th August 2010 and had done only around 11000 kms at the time of the accident. It is unbelievable that a new car developed a problem like this which is clearly a manufacturing defect and this definitely points to poor quality control. The accident happened in a bylane and when the speed of the car was very less. Had it been in the main road which was hardly 5 meters away, the result would have been disastrous and could have ended up in fatality.

Details of the vehicle and its purchase

Vehicle Maruti Swift Dzire VDI BS IV
Registration Number KL33B4279
Chassis Number MA3FSEB1S00283199
Engine Number D13A1444705
Month and Year of Manufacture July 2010
Dealer AVG Motors Ltd (W801)
Dealer Address M C Road, Perumthuruthy, Thiruvalla, Kerala 689107
Phone [protected], 2645380
Date of Delivery 5th of August 2010

A complaint was raised with the manufacturer Maruti Suzuki Ltd. via email and the complaint reference with them is Y501-1/W[protected]. To this complaint which was emailed on 15th of May, 2012, Maruti had responded on 16th of May, 2012 itself by acknowledging the receipt of the complaint and assigning the above reference number and saying that their Regional Service Manager at Kochi was being asked to investigate into the matter and to extend necessary assistance. After this, I tried contacting RSM at their Kochi office but for long I was not allowed to get to him. I was told that he was either in a meeting or not available. I want to state here that RSM or anybody he authorized, never bothered to send a reply mail or contact me in this regard even when they were fully aware of the happenings which speaks very low of the so-called very popular Maruti. After finally getting through to the RSM, Kochi, he offered to do an investigation. The investigation concluded that the tie rod got severe damage due to external impact which resulted into said accident. It also said that the cause of said accident is not attributed to any manufacturing defect in the vehicle but due to external hit/source only. It is to be noted that other than this finding, they did not supply any any technical reasons which lead them to such a conclusion and also did not supply any supporting documents/pictures and any other evidence which lead them to arrive at such conclusion. And they closed the complaint. I would request you take appropriate action in this regard and ask the manufacturer to provide proper compensation for the difficulties we were put to.


for Terly George
Terby George
email : [protected]@yahoo.com
Mobile : [protected]
Phone :[protected]

Dear Sir/ Mam

Have Purchase vhicle of Maruti Suzuki Alto k 10 from Nainitaal Moters Haldwani and loan from HDFC bank Nainitaal Branch but at the time of loan they assured me that u have lots of benefits in purchasing Marutis Vehicle we tie with the same in lowest rates of Interest 9.99 ,schemes r there and all they offered me that amt of rs 6000 is paid by dealer its dealer submersion and came from Maruti Suzuki but 4 months gone no any Submension received from the same r now bank told its Mautis Submension Dealer of Maruti told its bank scheme , so its a FRAUD with Customer i want Clarification on this matter other wise have all details of schemes with me and on Behalf of this going to file against Consumer Forum that these type of FRAUDS doind Maruti Dealers ..............

i have got the fraud email today, claiming that they it is from maruti suzuki company and i have to pay 15,800 as deposit for getting job . I was about to give the money.The detail of the account NO and name of person is as follows.

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070
Board no.46781000
TEL : [protected]
Email: [[protected]@marutisuzukijobs.com]
REF: "MARUTI SUZUKI" INTERVIEW SECURITY DEPOSIT.
Dear candidate ,
Below are the account details of our accountant general in charge of
receiving payment for refundable interview security deposit , make
deposit of 15,800 INR for refundable interview security deposit.
BANK NAME : STATE BANK OF INDIA
ACCOUNT NAME : ASEM SINGNAJIT SINGH
ACCOUNT NUMBER : [protected]
BRANCH : NEW DELH

i want you to consider it seriously and take some action. I have registered complain before this also but no action is taken.

Hi,

I have purchased Maruti Wagor R dual fuel vehicle (Petrol/CNG) in 2011 June 18.

The capacity of CNG tank they were mentioned that it is 12 Kg and you can fill minimum of 10kgs CNG gas. But till now it never filled with more than 7.7 kgs. I have put a complaint on this when ever I took my vehile for servicing but all they are saying it has been already informed to company and they will take action.

Now it's almost 1 year completed but there is no update on this problem. Who is responsible to resolve this issue. I need update on this.

Thanks,
Sukumar.
[protected]
vehicle no. AP28CF7975.

Hi All,

This is in reference to the Eritiga ZXI which I booked with Mahalaxmi Automobiles, Pune. When the vehicle was booked, I was told that being a petrol vehicle delivery will be met within 30-45 days (Verbal commitment), but to be on safer side they mentioned 60 days time(Written commitment). Now, after multiple follow up (you can refer my mobile bill) starting with the sales person to the manager, I am being told after 45 days that your vehicle can’t be delivered because o[censored]navoidable reasons and you need to wait for next 3 months. What reasons no one knows. On 31st May-12, I was informed that the vehicle has been dispatched and will be available within next 10 days, I went ahead and sold my previous car. Now, I am in a tight situation, as I don’t have a car. I need to rely on my two wheeler. I am in a fix, because of your wrong commitments and bad follow up.
Maruti doesn't admit this especially for Petrol version, I haven't seen any information or news being published in a print or electronic media. This is absurd. I don't understand, Why does a company give a written commitments when they can’t be met. It’s amazing a company of international repute not able to meet it's commitment. Or does the company policy stands on “Promises are made to be broken”. I am still in a state of shock and in a fix.
I feel Maruti needs to come out in open and give an explanation why they are not able to meet their commitments, why are they playing with common people on the road, are we so dumb that anyone can comer and fool us. I am not going to take it lying low and would like to take it further. I am getting a sense that couple of people who got the vehicles were either friends or relatives of the dealer. This issue needs to be probed and if required needs to be taken up in consumer court. But before that I would like to share with the general public the way things and fact are being distorted.

Kindly help me to have this issue escalated through electronic media. For details please refer the below email from the dealer:

Dear Sir,

This is with regards to the booking of Ertiga ZXI booked by your kindself on 20 Apr 2012.

At the time of booking we had mentioned tentative delivery period of the car is 2 months.

But dut to the demand & other un-avoidable circumstances, the delivery of the is prolonged.

With the current situation the delivery of the car booked by you may take some more time & we expect that it may be delivered in next 3 months.

We are very much sorry for the inconvinience causing to you & we sincerely appologise for the same.

Kindly bear with the situation & co-operate with us to serve you.

Thanking you with anticipation.

With kind regards,

Abhay Ingrole
CCM - Sales | Mahalaxmi Automotives Pvt. Ltd. Pune | Mobile: [protected] |
Add: S.No. 458/1, Opp. Om Super Mkt | Gokhale Cross Road |
Shivajinagar | Pune: 411 016 |

We purchased our Maruti Suzuki Wagon R around January 2007. Normally the shock absorbers of such vehicles are tested to last atleast 10 years. Guess what to our surprize the welding failure or probably low grade welding or low grade materials or used a refurbished shock absorber from a roadside vendor have been used to make these Shock absorbers. There is a clear fracture of the shock absorber on the left and the right side front wheels just within 2 months span of each failure. Both wheels came out of the car and it is really amazing that a car manufacturer sells cars without proper inspection and norms.

The wheel broke off from the assembly pulling out the shaft and tie-rod etc bring the vehicle on its knees. This could have been a major disaster close to death if we had been driving the car over a overhead bridge or at 60 - 80km/hr speeds.

The experienced mechanic who deals cars mentioned that he has not seen something like this and it was his first experience to see such a failure due to low grade products used by Maruti Suzuki.

Therefore all Maruti Wagon R users beware of this failure and check your shock absorbers as this could lead to serious catastrophe for the driver and co-passengers.

We would like to raise this complaint with the consumer fourms for Maruti to recall all Wagon R's cars they have manufactured since 2005.

Suraj

sir mene nov 2010 me mahalakshmi automotive Pvt ltd baramati shoroom se maruti suzuki A-star car kharedi ki thi uska mene 2nd Full insurance bhi renew kiya to 05/06/2012 ko meri gadi ko niche ki baju se kuch laga uske baje se uska oil filter fut gaya our usmese oil jene ke bajaha se Engin jam/ block ho gaya hai to mene shoroom ke service Adviser our mechanic our insurance dept. ko bola to ab vo bol rahe ki car ko insurance nahi milega vo kahate hai ki Engin tutne par insurance milta hai lekin hum Engin block hone pe insurance nahi kar sakte.
gadi kharedi karne se pahale kahate he ki ham aapko koi bhi problem nahi aane denge. our abhi thik taraha se bolne ko bhi tayar nahii

sir plz. help me............

Aniket Chavan [protected]

MH 42 H 5989 my car no.

Dear Sir,

This is in regards with 3 years extended warranty of my new Wagon R that I had purchased on 29th of April 2012.

I had purchased a new Wagon R from Rukmani Moters PVT LTD A.B Road Indore MP
Initially they had given me a quotation that included the extend warranty, but when I received the final bill that doesn’t contains the extended warranty. After repeated contacts with the concerned person from Rukmani and crossing many deadlines, I could not yet get a positive response from them.

All together I am really having a harrowing time with the attitude show by the Maruti Employees at Rukmani in reciprocating to my problems.

Please make some necessary actions to finalize the issue.

Rukmani Moters address:
2-3, Opposite Medical College, Geeta Bhavan Square, A B Road, Indore - 452017

Call: +[protected]

Thanks in advance
Arpit

I have made a Ertiga ZDi booking (Ref No :- 281965) on 19/04/2012 with Varun Motors Hyderabad and I was told of delivery within 6 weeks but now they talk in terms of months, 6+ months.

They have taken an advance of 50,000 rupees but till date there has been no confirmation on the car delivery. What is going wrong with Maruti Suzuki. They keep advertising the vehicle on all media when the production is lagging and not delivering the vehicle to customers who have booked the car. This is harassing customers, they should deliver the car as per the original commitment, imagine people waiting for delivery for 6+ months when they were told it was 6 weeks.

They should plan marketing and sales of the vehicle accordingly and not put people in such inconvenience. At least they should intimate the customers who have booked with correct and right information on the delivery that is the basic courtesy of a manufacturer like Maruti Suzuki.
When they collect advance in my case 50K it is minimum courtesy to send the customers an information the cause of the delay and expected delivery date, instead of putting the customer under inconvenience.

We had booked Maruti Suzuki Swift Dzire with a Tanya Automobiles in Meerut on 31st Dec'2010, by giving Rs 25000. Then we paid Rs 1,15,000 on 23rd May'2011 reciept no- 758, Customer ID- [protected] as we decieded to take the car in the month of June which could not happen due to Family issue. Then we decieded to take the car on diwali so we called their sales person Devender who we were in regularly touch and informed him that we want to take our car. All the formalities were in process but two days before diwali Devender's ph no was switched off, We contacted Tanya Automobiles n we got to know that Devender has stolen money and ran away from their office. The GM S.S. Yadav, asked us to get our formalities done and we will issue us the car, this all happened in the month of November. Now all the formalities are done and the GM S S Yadav and the CEO Harsh Gupta of the Company has Backed out saying that we don not have your money, the reciept you have is duplicate and we cannot issue you the car. We Have even filed a complaint with Maruti Suzuki Complaint No: 91871569 on 23rd May'2012 but no action has been taken.
Looking Forward for your support.

Regards
Aakriti
Mail Id- aakriti.[protected]@ymail.com

PLZ BE AWARE OF THIS FAKE EMAILS



MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
Email: [protected]@dhimail.com

REF: "MARUTI SUZUKI" DIRECT RECRUITMENT'S OFFER. Your Resume has been selected from WWW.TIMESJOB.COM SHINE.COM for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments, It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The Company SUZUKI is the best Manufacturing Car Company in India, The Company is recruiting the candidates for our new Plants in Delhi, Bangalore, and Pune and mumbai.Your interview will be held at The Company Corporate office in New Delhi on 16Th Of June 2012 at 11.30 AM, You will be pleased to know That The 62 candidates selected 55 candidates will be giving appointment, Meaning that your Application can progress to final stage. You have to come in our Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fixing by Company HRD. At time of final process. You have to come with original photo-copies of all required documents below.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.
======================================

And kindly send to us the below via email :
1.Name:
2.Address:
3.Mobile
4.Sex:
5.Age:

You have to deposit the (Cash) as an initial amount in favor of our company accountant name in charges to collect your payment. Department. For Rs. 15,200/- (Fifteen Thousand Two Hundred rupees) through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch from your Home City to our Company accountant name in charges. Account NO, which will be sending to you upon your response. This is a refundable interview security. Your offer letter with Air tickets will be sent to your Home Address by courier after receiving the confirmation of interview security deposited in any of the STATE BANK OF INDIA OR ICICI BANK. This Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA OR ICICI BANK. We wish you the best of luck for the subsequent and remaining stage. The last date of security deposited in bank 9Th Of June 2012 you have to give the information after deposited the security amount in bank to The Company HRD -direct recruitment via email. Your Letter with supporting document will be dispatch same time by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and arrangement expenditure will be paid by SUZUKI COMPANY. Lodging, traveling and local conveyance actual will be paid by SUZUKI COMPANY as per bills. The candidate has to deposit the initial refundable security fee as mentioned by HRD.NB: You are advice to reconfirm your mailing address and phone number in your reply. And Rs. 15,200/- (Fifteen Thousand Two Hundred rupees) will be the refundable amount, as 200 rupees will be deducted as bank charges for funds deposit. And if you are been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for the interview in order for us not to run at lost after sending you the air ticket and you don't show up on the day of interview.

Wishing you the best of lucks.

Regards,
Shinzo Nakanishi
Chief Executive Officer, Managing Director,
Phone: +[protected],(official use)
MARUTI SUZUKI INDIA LTD (MSIL

dear sir ,
some day before my motorcycle( MH- 15 CZ-2203 ) our speed machines india pvt .ltd mumbai naka , nashik. i am give to the rut-in servicing but after servicing my motorcycle continue gen-rat black smock. i am complaint showroom
before servicing my motor cycle ok her tell you should be complaint head offi.. some part damage in side ..
i am telling change the part this .. now motor cycle under the garinty pried . so as soon as possible take action on my complaint and repair my motorcycle ...

thank you
nirmla venktesh.
balaji house,
satguru nager
nashik,
mb- [protected]

Dear Sir/ Madam,

I am Arun Kumar.K, i left my Access Vehicle for service on 29/05/2012 in Saptagiri Auto Private Limited - Raj Kumar road, Bangalore- 10.
They dint repair my vehicle properly. I informed to solve all issues in the vehicle, but they refuse to do my vehicle work.
1. I inform them that my backside wheel is shaking please correct it, but they dint do.
2. Before in my vehicle the horn was good, but after i left the service center i am unable to horn properly.
3. Mainly after service the person need to wash the vehicle properly, but for my vehicle they dint even wash the body of vehicle, the dust in vehicle remains same when i left my vehicle to the service.
4. The back wheel is not so free to move in vehicle off mode.

Note: If the Suzuki Company not solve my issue with in 2days, i ll claim an complaint regarding this in Consumer court.

Really i am not satisfied in this service, i paid 3000rs for this.
I need a immediate response from the Suzuki Company and they need to solve my issue as soon as possible.

Vehicle
Model Name: Access/ White
Vehicle Sale Date: 03/07/2010
AMC. Sale Date: 29/05/2012
Vehicle Number: KA 02 HJ 1877
Frame No: MB8CFUCAFA8167009
Engine No. FU86 - U02307
Dealer Sign & Stamp: O3UCOU

Thanks & Regards
Bike Owner Name: Kamal Kumar.K - [protected]
Bike Left in Service Name: Arun Kumar.K - [protected]

DEAR SIR,
I HAVE BOOKED CAR NEW SWIFT DESIRE VDI
CUSTOMER ID :[protected]
RECEIPT No.: REC11001251 DTD 17.8.11 AMT Rs. 25000.00
ORDER/INV S[protected]


TILL DATE VEHICLE NOT DELIVER

REGARDS,
PRAMOD BHENDE

i have maruti new swift diesel VDI. Its performance has been degrading since purchase. its showing an average of 11 km /liter on meter as wel as recorded from performance. i have shown it in service center but they say its details from the check m eter regarding pressure and all data is correct, so why its giving such low average. It has undergone a distance of 6000 km. so please suggest me where to get this problem rectified..my email id is [protected]@yahoo.co.in.. thax..

My wife was gifted an alto car by my son , bearing Registration number KA 02 MA 61. She was taking the car to her work place and back, which is hardly 4 km . It has done hardly 35000 kms.over the last 4 years and promptly she gets her car serviced by authorised service centre. After one such servicing, when she was driving, the dial indicator showed very high temperature. Immediately the car was taken to the service centre (in her case Anekar motors on Magadi Road) where they declared that the cylinder head gasket has been punctured and the engine oil and radiator water was getting mixed. Again on further probing, she was told that it is a common complaint with ALTO and Wagon R. I took up the matter with the company who asked for all details and then kept mum.
In the mean while, Anekar motors approached me and told me that I would receive a letter from Maruti Head office regarding the repairs and to show them the letter and collect a gift. I did receive a letter from Mr Duggal and replied the same (as it was confidential) and told the service centre that I have dispatched the feedback. The receptionist was very angry as to why I didnot show her the reply and said ' no gift'. I said thank you.
I have no confidence in taking the car on long drive. I plan to sell the car and I will not buy any maruti car in future. Not only that, I shall persuade others also not to buy Maruti cars citing my experience and cold shouldering by the company

I purchase a MARUTI RITZ VXI BS IV on 06/09/2010 through Premsons Motor Udyog Pvt. Ltd, Ranchi vide their Invoice no.VSL10001142, Dated 30/08/2010. I took regular free service throug them and one of the paid service from Poddar Motor, Kokar, Ranchi. After Servicing I got noise from cylensor then I contacted to Poddar Motors regagarding noise. They after dignosis told to change the cylensor. My car runned only 7900 KM so far. I would like to request to justify my problem and arrange to rectify.
Regards
Rebati Raman
mail id: [protected]@yahoo.com

dear sir/medum
My name is sameer.shiraguppi. I have SX4 ZDI. FROM last 6months there is no desiel filter in stock. Its already 40000 kms. How come i expect performance of the vehicle. Without service.Right side mirror no stock. So come they are running showroom without spares. Secendly front wheel noise from 10000 kms to till date i.e 40000 kms. The problem not resolved. I am fedoff eoth service.I brought maruti only becouse of spares and service. Now i am planning to sell my 9 month car i.e marutiSX4ZDI.

This is Raj Kumar S/o Sh Hari Singh residence of Shiv Colony baluda road Sohna District Gurgaon (HR)

I purchased a Car Maruti suzuki ERTIGA from PASCO AUTOMOBILES Damdama Road Sohna vide their Inv no-2987 dated 30th April-2012.

This is an complain against the Car Dealer that at the time of Deal I was told that the car will give an average of 20km per litre.

but now even after 1 service the CAR is giving an average of 07km per litre only which is already checked twice.

For this several times we asked the car dealer to find out the cause of this issue but no satisfacory reply receivef from them.

The car dealer is not able to diagnose the issue as we were unde the impression that because of good mileage of this vehicle we go proceed to purchase it but now It is a cheating with us bcoz the Car is not performing well in terms of mileage and fuel average.



Hence whosoever is concerned is hereby informed that either lookinto the matter to diagonose the problem or if they can not diagnose our Money can be refunded back to us as we are ready to surrender back this CAR to Pasco Automobiles.



Therefore you are requested to look into this matter as early as possible otherwise we can lodge an FIR against the Car Dealer.



Ravinder Majoka

Mob-[protected]

Sohna.