| Address: Nagpur, Maharashtra |
On 23rd April 2012, I was travelling to my home town with my family and relations (Brother in law and Sister) who came on vacation for a week i.e. to Hyderabad from Nagpur by my car Maruti Suzuki Wagon R Duo with Registration No. MH 31 CR 5493 which I bought from M/s. Automotive Motors Limited in the year 2008. On this day, I met with an accident around 0945 AM at Shedgaon i.e. 65 Km. from Nagpur on NH 7.
Suddenly, my vehicle took left turn on its own when I was on the straight road of good Highway standards without any bumpiness and my vehicle was on left side of the road nearer to the shoulders of the highway road and I was maintaining the speed of 60 to 70 Kmph and I tried to apply break and take right turn then the vehicle fell to the right side i.e. already vehicle was on kaccha and stopped by hitting the heap of cow dung which is used as manure for fields.
Divider / NH – 7
This was to the road level
Heap of cow dung – which saved us
This is Kaccha, where manure is stocked
In this, my wife got her pelvic bone fractured along with head injury and advised to take bed rest for 40 days after 10 days stay at the corporate hospital and relations i.e. my brother-in-law and Sister got hurt on the head, wrist and shoulders and were in the hospital for 5 days in the corporate hospital and advised to take rest for 3-4 weeks. Luckily, my children ( 6yrs and 2yrs) and me escaped with minor injuries and still we are struggling with lot of body pains and muscle pains even till date, as per doctor it will take another 3-4 weeks and we too stayed in hospital for 3 days.
After this incident, I informed M/s. Automotive Motors Maruti Show room person to pick up the vehicle from the accident site and they arranged the crane to move the vehicle to body shop, in the mean time I told the M/s. Automotive Motors Maruti Works Manager to investigate in this regard as I felt this is not the accident by human error, any obstruction or anybody hit me behind or I did not hit anybody in the front. He said, he will do but till date he did not do any preliminary investigation. As per few experts’ analysis and me, it is said to be a mechanical problem with the vehicle. I really did not get any help from the dealer M/s. Automotive Motors Limited in this regard to help me out from the situation by forwarding my request to you to investigate and do the need full, which I feel your company does not have any such policy derived as on date. By this, it is clearly understood that, your dealers are more interested in Sales but not in after sales services.
As soon as the crane tried to lift the vehicle from the accident site, the vehicle’s rear right wheel got detached from the vehicle’s body. I could not pursue with M/s. Automotive Motors as all our family members (including me) are in hospital for the above said period.
We, our family members are totally sick even today as we are suffering from body pains, unable to do our normal day to day work and sleep flatly because of pain. As my parents are old i.e. 75 yrs and 65 yrs who stay in our home town and I am staying alone in this city, as I am on transferable job, hope you understand the saga through which I am going. We have to engage the maid for cooking, look after my children and nurse to look after us.
For all this, I have to shall out the money like water, in today’s world nobody does service free of cost and I am in total financial crunch for unknown reason. In addition to these, my brother in law and me has to be on leave for almost 20 days each, this is another financial burden which we have faced.
I would like to know the reasons for the accident in detail and also need clarification in the following points:
1. How the rear right wheel got detached from the body with this accident without hitting any object or vehicle. (Fig.1) and see the wheel axle too.
2. How the axle supporter did bend with this speed impact that in the gravel/cow dung. (see Fig.2)
3. How the wheel drum broken(see Fig. 3)
4. Why the body did break and bend. (see Fig. 4)
5. Lot more questions rise in this if you see the pictures clearly (see photographs attached).
The loss incurred to me is incomparable in all fronts i.e. health wise, mental stress, financial wise, etc. Keeping all this in mind, compensate me accordingly and replace the vehicle with the new one, as the vehicle is having multiple technical problems which have no reasons to explain (see the photographs attached of vehicle and family members discharged from hospital and get the Police Punchanama Copy from your dealer).
In addition to all this, I am the pride owner of Maruti Suzuki for the past 10 years as we own Maruti Zen D in the home town and still it is in good condition in all the aspects even after running 80,000 kms without any hiccups.
I would like to get clear and detailed report of investigation and the reasons at the earliest. The trauma we are experiencing, no one should experience in the future.
Hope to get the detailed investigation report along with the compensation and replacement of the new vehicle.
Aug 13, 2020
Complaint marked as Resolved 
Maruti Suzuki — Brake Issue
This finds reference to a Maruti Suzuki Swift ZXi model purchased in February 2009. Since the beginning I have been complaining on breaking issue at every service. My car has run 20000 kms during this period and have raised this issue every time. I have been given the assurance every time that the issue is resolved but it keeps coming back 2- 3 days after the service.The reason I am raising this issue here is because the break slips during sudden breaking and does not stop as desired. This can lead to grievous accident in case it is not set right.