[Resolved]  Maruti Udyog Ltd — not obtaining warranty within warranty period

Hello Sir

I am a maruti alto owner since may 2007, but some how i lost both my keys and i reqested for new keys at your authorised Dealer M/s Hisar Automobile, Hisar ( Haryana) They confirm it will cost you Rs 1053/- for a set two keys in total and will recieve the keys in next seven days. I handed over my car to the Showroom Manager Mr Malik ([protected]) as all my discussion are with him only.

After six days i recieve the call from Store supervisor Mr Chawla that your keys have come, now pls come and collect see it. i asked him how long will it take to get the keys ready, he informed that our computer which install the keys hev gone somewhere out and will come in next three days and additional you have to pay Rs 2500/- and computer key installation Charges to the company which is as per company norms. I argue why the same was not told to me earlier, they asked me to talk to Mr Malik, the showroom Manger, he told this you have to pay at any cost we dont have any other option, if have not told, you should asked is ther any computer instalalation charges, whevever i have confirmed you that there is no labour charges. Now you have to pay this money, thereafter further argument and negoatiations they areed to istall the keys for Rs 1500/-.

I agreed as i dont have any other option. I have been stuck at their hand very badly. Now next day when i went to collect my car. I recieved a bill of Rs 1500 as labour charges and Rs 2106 as keys charges, when i confirmed what is this they told if two keys are there charges are 1053*2, still this is a company charges, if have to get your car repaired have to pay rset is your call.

When i tried to confirm Mr Malik, his behaviour was so rude and untolrable that if you want your car have to pay money.

Pls suggest if this is service commitment and service level we take with maruti then i am sorry it very pathatic. The level of harrasment and mental agony done by Mr Malik which i faced for last three days was like hell for me.

I had a normal experience with my previous car and new one till now. But now after such a incident i have made my mind o change my car and had also asked my circle and friend to dont go for maruti as two of my colleague want to buy a new car.

As being an Indian this is my moral responsibility to bring to your notice as why Maruti an Indian Compnay is loosing its market share to Hyundai.

One of an degrated and dissatified of many ex-maruti user.

Regards
Ajay Garg
Vodafone Essar
[protected]

respected sir,
i gaurav jayanti doshi is a stong believer in maruti suzuki brand value.our family is owning different different models of this company since it was launched somewhere in 1980"s.i my self booked a swift dzire vdi white colour at 15th january with a local dealer in indore (m.p) naming patel motors as i was convinced by an executive there naming anil singhai that it would be launched somewhere in march end.so i booked it with an amount of 50000 of which receipt no is 23894 dating 15/01/2008 drawn on canara bank cheque of which no.is 113041in favour of patel motors.so when the car was launched on 29 th march i went there and i was told that u will receive ur vehicle within a month i was bit surprised by there answer as i was promised that i will receive the car as soon as it was available in the showroom as i was "this i feel" amongst the earliest person booking the car as at that time not even the name of the car was known by anyone and i got the receipt of my booking by the name of swift sedan nd even the pice of the vehicle.but till date i have not been given the right information when can i get my vehicle nd people who have booked it after me r driving the vehicle .i m feeling like i have been cheated so please look into this matter nd arrange a vehicle for me.
yors faithfully
gaurav jayanti doshi

Respected Sir/Madam,

I am Ramnik Singh Kang from Pehowa Haryana. Sir/ Madam I purchase my new MARUTI ALTO car from your authorised dealer in kaithal in Haryana. This car is on my Brother-in-law’s name Kawaljeet Singh, My car Reg. No. is – HR 99 AW TP –7875. My purchasing Date is 18 Feb 2008. Sir, now I have Job in punjab in Nawanshehr .
Some days ago my car’s A.C cut off the cooling system, I check my car from the dealer at Nawanshehr, he dignosed the problem. The service manager is very nice man; he told me ur A.C Compressor oil is leak from the back plate of the A.C.
My cars A.C Compressor is manufactured by the SANDOM Company.
When he make the contact with the company nobody give us satisfaction . I personaly called to..
Mr. Yadav D.G.M his Mob No. is[protected]
Mr. Sanjeev Kumar his Mob. No. is[protected]
Mr. Som Nath Lamba his Mob. No. is[protected]

Esteemed, please Help me I feel very helpless because no body give me proper response. Dear, I purchase new car I have warranty as well as extended warranty also.
Thankyou
Yurs Truly,

Ramnik Singh Kang
Ward No. 10 Guru Nank Nagar,
Garhshankar.
M. No.[protected] /[protected]

Dear Customer care
Maruti Udyog Limited
Gurgaon
Dear Sir,
I have purchaged an Alto 2008 LXI model on 7.7.2008 from your dealer KTL PVT LTD KANPUR. When Oil consumption of Engine increased I send the car to Tanya automobil, 90, Nauchandi Ground Meerut. They opended the engine of the car and suggested for overhauling of the engine.They have given an estimate of Rs 8500=00 in which I have been told to pay Rs7500.
I am already shocked to find myself in this position and repenting the day when I decided to purchase a Maruti car. I strongly oppose to pay even a penny for no fault of mine. I request kindly look into the quality of the engine installed in my car and get it set right without any cost to me


Thanks
Mrs Nirmala Srivastav

[protected]
[protected]
Owner car No UP-78/BQ 0835
Engine NO: DN 3528868
Cheses n0.[protected]