[Resolved] Maruti Udyog Ltd / Maruti 800 — Poor Workmanship of Maruti Authorized Service Center(Spectra Motors-Malad)Mumbai | |
To The Chief General Manager (Service) MARUTI UDYOG LIMITED Palam Guragan Road, Gurgaon – 122015. Dear Sir, I am sorry to inform you that the quality of workmanship of your authorized service center M/s Spectra Motors -Malad, Mumbai is very poor.I have a Maruti 800 car purchased in October 2003 and have taken all precaution, carried out all services as per advice from service advisor of Spectra Motors.I have also carried out Anti Rust Treatment (with 5 years Warranty)as suggested by Spectra to avoid any corrosion /rusting of any metal parts of the car.Last week I noticed corrosion of the paint on the bottom edge of the left end side front door, this is the same door which was repainted by Spectra for accident repair some 18 months ago.Yester when I met Mr.Noel, Worshop manager, He told me that either, I have to replace the door or repaint the same and Anti Rust treatment is only meant for bottom body of the car which was contradacting the assurance provided by their service advisor four years ago.In fact they had done the treatment of all the doors and i get the same regualarly checked every six months with my service.As per the warranty of Anti Rust Treatment, They are suppouse to replace any part which are affected after applying this treatment.I am failing to understand how only the door which was repainted is rusted and how come Spectra can just wash off their hands from this.I request you to look into this.My car registration Number is MH - 02 NA 4619. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Yes I agree, the service centre in Malad is working in very poor manner, I have been a big admirer of Maruti cars the main reason was there sheer service. but now the thing are changing. In today's market with many new companies in market .. and maruti system has become like Government employee ..
My wife also have been cheated by the spectra malad service rep. all complaints has gone in vain .
Suggest pls look for other options
My wife also have been cheated by the spectra malad service rep. all complaints has gone in vain .
Suggest pls look for other options
I agree. Of late they have become very irresponsible nad casuyal in their attitude wgich required to be corrected failing which it will bring a bad name not only to them but also MARUTI.recently I have given my Baleno car for some repair work and mailly there was leakager problem plus some worik related to insurance claim on Aug 14, 2010 nad it was given to me after two weeks on Auf 26, 2010 . The bill was around rs.26000/- and car was given after two weeks without attending the leakage problem and I was told the problem was attended. The car was filled with water on the same night and I have to give the car on very next day fior trhe same complaint. It was again ciollected after 3 days butv he it ewas noticed the rubber bidding where new glass was fitted was not done properly and the electronioc key for central locking not working. I took the car back on the same day but I was told rubber bidding was not available and nippon person will come and attend to the central locking key problem. i ma calling every day but no one came.
Kumar
Kumar
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
I had some what similar experience with Maruti's dealer - M/S Ratan Motors at Govandi in Mumbai. I had Maruti Zen car. Ratan Motors spoiled the anti-cop device while repairing the door (all four motors on four doors) and I was sent from pillars to post to get the isue addressed. Finaly i had to shell out good amount for puting it back. On second incedent, while I surrendered my car for servicing as it was perfectaly all right, I was informed by Ratan motors that Fuel pump had developed defect and car can not be driven out without replacing it??
Dealers study the car repairs history and try to make fast buck by fooling the unsuspecting customers. One needs to be alter and carefull with the guys.
Regards,
D.L.Rambhia