Micromax Informatics Complaints & Reviews

NO SUPPORT GIVEN BY "MICROMAX CELLPHONE COMPANY".....
ON DATED 14 MARCH ALL MAHARASHTRA(vidarbha) MICROMAX SERVICE CNT. ANNOUNC STRIKE.........as asking they replied, they dont get any support from company side.... all ASC are facing problem to give Service to MICROMAX Customers as well as ASC have some problems which are not being resolved by MICROMAX Maharashtra Service Head.all decided that till Ttheir Problem are not resolved from Company they will stop MICROMAX Service from their side because they are unable to handle Customer Escalation at theit ASC

dear sir
my self sukanta chandra palatasingh,bhubaneswar,mob:[protected],has bought a micromax x550 mobile,but after 3 days i feel this handset has battery back up problem. When i gone to nearest bapuji nagar service center they could not help me regarding this problem. I have totally frustrate.

there for i request you with kind enough please try to help me this regards.
yours

sukanta

I purchased GC 360 MicroMax Handsed on 18th Dec. And from day second it startedgiving problem. I got it replaced with another new handset. BUt this timesituation was worst than earlier. My Charger. loudspeaker,battery , headset wasnot working properly. And this time Shop owner refused to replace and asked meto go to Authorised Service Centre.

I went to Dombivli Authorised Service Centre and they told me that they willresolve my issue one by one. So first i gave the New Original Charger to themfor replacement on 16th Jan and they prmoised me that they will give newcharger within 1 week. But till now i.e. 20th Feb more than ONE MONTH has beenlapsed and i have not even got my charger repalced. So forget about otherissue...I am daily follwing with them but not getting any response. You canimagine if for charger they are taking month and still ON so what will happenfor my other issue ...appears it will last MORE THAN YEAR OR WAT.....

Really it is pathetic Services of Micromax.I have lost trust on this comapany.I am truly DISSATISFIED.

hi this is swati here
i have lost my moble and the model nos is x265 m_imei [protected]
s/n:giox[protected] eanno:[protected] is the nos so plz register my complain that i can get my moble back my current moble nos is [protected] plz get back to me as soon as possiple my mail id is aryi.[protected]@gmail.com

I purchased a mobile in 3 Feb. 2011 from channai. but after few days its main speaker is not working nd i went to service center for repair my mobile but they are not listening me.
They told me. We have not a speaker of your mobile micromax A60.
I requested him please repair my mobile because i faced many problems without speaker
than they replied me. If you have problem so go anywhere we cant repair and go Delhi and Lucknow go anywhere Don't eat my mind.....
Aaj mere mobile ko 15 din ho gaye hai mujhe pata nahi lagta ke kab kiska phone aa raha hai aur main enjoy bhi nhi kar paa raha hu
So i requested to you please help me....................

i have purchased micromax Q5 mobile phone . It isnot working properly after 2months.

my complain is that this mobile phone is not working prorerly, and camera off after capturing 4 to 5 photos.nimbos, facebook,not working and now opera also. my ear phone led also compland many times,

I am regularly going to service centre and it is closed. I told the dealer about the same and he said that i will talk to company.

yesterday i go to micromax service centre they told that they have not permission to repair micromax sets
than what i do. can you tell me the problem by call at [protected]
Now i don't have any cell phone due to which i am suffering a lot.Kindly arrange a service provider immediately / a new set.Otherwise i will go to consumer court.

Dear Sir/Madame,

I bought Micromax Q7 mobile from POORVIKA mobiles private Limited(chennai, bill attached) on 10/09/2010. Within three months mobile was malfunctioning and the battery was not charging. Charging symbol is displayed when plugging the charger but actual charge is not done, within few minutes the phone switch off mentioning low battery. As the charging is not done, I cannot switch ON the phone. So I took to M/s. VCONNECT solutions, Nungambakkam, chennai for servicing(authorized service centre) on 11/12/2010. They mentioned the battery may be a problem, so they changed the battery to check the problem. But the same problem exists. So again I took back to them, they got my mobile for servicing on 24/12/2010 . I repeatedly went back for the work done, but they told reasons to postpone the delivery. Their given phone number for contact is not being picked up for answering(no response at all). After repeated request, they gave the mobile back on 04/03/2011 on the same condition as I gave initially. So I took the mobile back and informed them I will go to consumer court. They laughed and said you cant do nothing. (actually all the customers coming there are shouting that the service is not at all done, they return back the mobile to customer without servicing but after two months. They are not giving the job card back to the customer after they return the mobile. So all the customers are not able to complaint. I took a Xerox copy of the job card which is attached ). So I would like to bring this issue to your kind consideration on this day ( 08/03/2011) for taking necessary action against the service centre and provide me a new working mobile exchanging my old phone or service the mobile for working in good condition under warranty. On every Saturday there are approximately around 200 number of people coming there at the spot and shouting for the poor servicing of mobile(can be checked if required).

If all the mobile sold are with poor performance / repairing within three months, kindly take action on the MICROMAX company for the BAD PRODUCT being sold on market and the dealers who promotes these kind of phones.

Details:
Name: Ramesh R
Contact Number: [protected]
Address: 9,Thandavarayan street, Ekkattuthangal, chennai – 600032.

Service centre details:
VCONNECT SOLUTIONS.
No 100 Apollo Dubai Plaza 1ST Floor, Near Kodambakkam Bridge, Mahalingapuram Main Road, Nungambakkam, Chennai – 600034.
Phone:[protected]

Thanking you,

Regards
Ramesh

i have purchased a micromax X510 mobile on 24/12/2010 and its touch pad stop working just after one month only, after that i had given it to the micromax service centre they had taken the mobile for repair and told me to come after 10 days when i went there after 10 days they said me to come after 10 days again ,and then i called them after 10 days to enquire about the mobile they told to call after five days and when i visited to the service centre after five days they told that company dont have the spair part and they are not able to give perfect commitment about when its going to be repaired then they had given my cellphone back to me.Again i submitted the mobile to that particular service centre only ,and again they are saying me to call and inquire after 15 days but we cant say that definitely its going to be repaired after 15 days and when i m trying to enquire about that mobile they are not even taking the call.....please help me out.......


The service centre addres is as below


SRINIVASA MOBILE CARE
803 F2 Elephent House,1st floor
ameerpet cross road
hyderabad 38
phone:[protected]

Regarding the Service provider Micromax the experiance with them is pathetic the service they provide. Its been more than 45 days approx 2 months I have given my cellphone for repair. Still after so many calls and mails they just update handset is still pending and escalated.Handset is not yet repaired and returned.

If they dont have capablity to provide service then why they fool around people.


Please see the mail below :-
[protected][protected]
From: Bisht,A,Anand,JSA3 C
Sent: Monday, March 07, 2011 12:38 PM
To: 'Micromax'
Subject: Feedback to Micromax and company



Dear Micromax,

If I have been updated this thing before itself then I would have provided details earlier to you. At the time I logged a complaint with you that time itself I have provided the handset and service center details. I have provided all the details to your representative but he did not note it down.

I have been told last to last week that concerned person will call me back with details but I haven't received call from your end.

Any how please make a note of the details:
Handset: Q5
Complaint: Display problem(white display)
Service Center Name: New Tirupati Cellular at Kharlwadi, Pune, Maharashtra.
Service Center/ Job sheet Ref: 1376934.
Customer Care Ref: MMX[protected].

Awaiting for prompt response from your end.

Regards,
|Anand Bisht |
| Tel: +91 [protected] or [protected] |E-mail:anand.[protected]@bt.com |


[protected][protected][protected][protected]
From: Micromax [mailto:[protected]@micromaxinfo.com]
Sent: Saturday, March 05, 2011 2:52 PM
To: Bisht,A,Anand,JSA3 C
Subject: RE: Feedback to Micromax and company


Dear Valued Customer,

Thank you for your Email, We would like to apologize for the inconvinence .
You need to contact us with complete detial of the handset and service centre like the job sheet number. Service centre name ,issue in handset ,complain number (if any), for any support and help.

For any further Assistance and Query you can contact us on the Customer Support & Toll free number given below:


[protected]//[protected]

You can also log onto our website for information www.micromaxinfo.com

Thanks& Regard,

MMX SUPPORT

From: anand.[protected]@bt.com [mailto:anand.[protected]@bt.com]
Sent: Thursday, March 03, 2011 6:56 PM
To: [protected]@micromaxinfo.com
Subject: Feedback to Micromax and company





Hi Micromax,



This is regarding the experience I have been through with micromax. "Its very bad not worth at all". I have give my handset past one and half month ago nearly two months. I have been calling and emailing regularly on status of the fault but didn't get any response from your end.

I have lost my trust and confidence on the Micromax Indian brand because of this kind of service.

Regards,
|Anand Bisht |
| Tel: +91 [protected] or [protected] |E-mail:anand.[protected]@bt.com |



[protected][protected]

I have purchased micromax x 550 [protected] on 21/12/10 started facing trouble charging the phone with in 15 days and went to service centre and also called them to replace the phone as I felt decived frm this company. they don't hv any srandards as there product is not even lasting fr 15 days. I had no option but to get seeviced and now it has gone twice to the service centre but nothing got fine, the phone is still the same it feels like micrimax is like a fake comany which is just trying to sell crap and make money out of that.

I have bought Micromax Q75 on 25th Feb. and from the 1st day I started observing the freqent call drop in my mible due to signal fluctuation.I want dealer to change my Phone set but he was not ready and tell me to go to service center.
If we have to suffer such things with new products then what is the fun of purchasing such phones (Chinese mobiles with Indian thappa).It is better to purchase chinese products at low cost.

My conatct no. is [protected] Kindly replace by handset with working one.

Dilip

I have purchased Micromax GC 400 mobile (Dual SIM CDMA+GSM) and since 31 jan the handset is dead. after struggling for 15 days got details of ASC details of PCMC area. they kept me on hold for 6 days and said we don't have any soft ware need to visit in pune city. al most i viisted all ASc of pune but still did not get any soft ware.

Kindly help in getting my handset in working asap.

Regards
Ganesh Gaikwad
[protected]

Hi Team,
This is Devaraj.P, I am using Micromax X600 on 31 Dec 2010, i walk in to the Micromax service centre V-Connect in Kodambakkam, For my hands free related issue. i had register the complaint for change of hands free (i had warranty of 6 months for accessories). Still i didnt get my hands free and also the people in the service center not providing the right information. Kindly do the needful

Regards,
Devaraj.P
Mobile no: [protected]
Email id : dev.no.[protected]@gmail.com

I am Amaran From chennai i have brought a micromax q7 mobile in September 2010 to 3/3/11 in this 6 month my mobile get the problem thrice regarding this we contact the customer care they are not ready to listen any word of our problem but they are customer care Great!!!!! if we written the mail mail to ([protected]@micromaxinfo.com)they are diverting us to contact customer care or officier --------Mr.Baskar number[protected] and [protected] ) i[censored] try his number he will pick the call in first ring and i[censored] mailed ([protected]@gmail.com) him next second you will get the response---- i am promising you all never seen the pathetic service(Customer care) sorry they never care about the customer Please Please Please Please Please Please Please Never Ever Buy MIcromax

I am Mathi from Chennai, I would like to share my most horrible experience with Micromax, I bought 2 Micromax mobiles Q2+ model, within 1 month it became faulty, it kept switching off and finally got dead when I approached the service center it was over crowded like a ration shop with Customers having similar problems, the service was very very poor, after a long wait from morning 10.00 am to evening 5.00 pm, they checked my mobile and asked Rs.1300/- per mobile for servicing the mobile as they said both the mobile had board problem, I got irritated and throwed my brand new mobile and walked away. Dont even buy Micromax as they are cheaper in price and no quality. Its a waste of money, time and mental harrassment.

You can see all the Micromax Service Centers over crowded, reason being their very very poor quality and service. Please for gods sake, dont buy MICROMAX Mobiles...

Hi, I am sajjad jamadar,Hadapsar,Pune,Maharashtra,Cantact no-[protected] & email id is sajjad.[protected]@yahoo.com. I purchase my handset on 30th July 2010.My mobiles IMEI [protected] AND [protected].I had some problem with my headphone on contact to service center on 27th Jan 2011.They attend my problem and told me it gives back to me within 15 days.But they gave me after one month but the headphone is Duplicate.After asking they said it is from company side.My question is why after reparing company can't give me original headphone. Please help me and send your responce to my mail id.
Regards, Sajjad Jamadar,
[protected],
Mail id-sajjad.[protected]@yahoo.com

Hi,

I have micromax Q55 Blong mobile which i bought in Sptember,2010.Its screen got complete white in February,2011.I went too the authorized service center in pune and submitted my cell as it was still in warranty.

Now,its almost 1 month and my cell is still with them.Thry being the authorized service center not getting a new screen from the company.

Its high time now.
I will goto consumer against them.

Their Address is:
M/s New Tirupati Cellulars
Shop No-2&3 Esteem Towers
Pune
Maharashtra
Phone No. : [protected]


My Job Id is:1514303.

Kindly do something to resolve this issue asap.

Thanks
Neha

i bought micromax Q5 in july 2010 and 2 months there is a problem occur in cell phone earphone jack.
if i plugin lead and remove it than after removing earphone , phone show that earphone plugin and after so much hours earphone plugin out and again some time earphone plugin without inserting the lead.
i had gone sevice center and shown cell phone problem but service center not repair it..
and blame on me that you inserting lead wrongly.
i said my phone in warnaty period and repair it i do nothing with phone and they always and always said same dialouge, they evade from their work and told me that you should give charge for repairing.
that's so much same that company and their service center not work properly...

phn no.[protected]

Dear Sir/Madam

I have purchased Micromax Mobile X 360 in 15/03/10 from dealer in Sector 22, chandigarh. My mobile Speaker is not working properly, From Lost one month I am Going/ Call to service center Called "MALIK COMMNICATION" In Sector 35, Chandigarh, But they said to me every time when I Call or visit to the Office of Malik Commnication, spare parts is not available, with they said they order for the spare parts to Company, Still not reached to them, I Think They provide the spare parts to customer who purchased cash spare parts from them not to us for under warranty repair.

Waiting for Spare parts the kill my warranty period, so that I cant complaint to any body or call for help of consumer court

Please solve my problem, or contact me on my e-mail Id:- [protected]@yahoo.in

Regards
Gurmeet Singh

i hav purchased a micromax mobile from lakshmi nagar bt aftr 10 dayz i found it dead, then i submitted it to d service centre of shakarpur bt frm 3mnths i haven't received it they alwayz say dat dey haven't get it from whr they send it for reparing , so nw tell me wat to do pls contact me on [protected]@yahoo.com or [protected] or [protected]