[Resolved]  Micromax — Complaint against 3rd class service by Authorised Service Center

Address:

East Delhi, Delhi

Hello,

On 11th May, 2011 I gave my micromax Q75 for service (speaker and network issues) to the following nearest service center:

The Mobile Care
B-36, Guru Nanak Pura, laxmi Nagar,
Opp. v3s mall, Near Maharaja Banquet Hall,
Delhi-92

This center is an efficient symbol of "Gundagardi" and 3rd class service.

Today (12th May, 2011) when I went there to take my mobile they took the jobsheet from me and asked to wait as it was getting repaired at that time.

In front of me, Mr. Amit (an engineer there) was repairing it. While fixing its 4 corner screws and its rubber caps with the pointed instrument, his hand slipped resulting in cracks on both the upper side screw areas.

Then they gave me my mobile and asked to check. I told them that it has developed cracks at their end and should be repaired. They (The Service Center Owner as well) said they are not responsible for any sort of mishappening while repairing.

When on repeated requests they did not the needful then I asked them to take back the mobile and return me the jobsheet which they also denied saying the mobile has been delivered and you (me) have signed it.

There is only 1 signature of mine on the jobsheet and that too was taken while giving the mobile for repair at the time of the jobsheet creation and not at the time of delivery.

I am not a fool who will sign the jobsheet without taking the delivery, correct in all aspects. I gave them the jobsheet in goodfaith as they said they will search for my mobile with the help of the jobsheet. If I had known their will I would not have done so.

Moreover, they have not repaired the mobile properly. There are still the same speaker and network issues. The sim cards working fine in other mobiles are facing network issues in my micromax mobile.

I have come to know that there are numerous complaints against this service center.

Mobile details are:

Micromax Q75
M_IMEI:[protected]
S_IMEI:[protected]

I also called[protected] today (12th May, 2011) and spoke to Mr. Pankaj and mentioned all my issues to him (Ref. No. MMX[protected]).

Jobsheet no.[protected] dated 11th May, 2011 (it may be wrong as they gave me only this number after repeated requests after giving broken delivery).

Now, I request to kindly:

(1) take action against this disaster service center which is putting Micromax in a bad position as well and,
(2) replace only the part broke by them during repair and,
(3) get fixed the old issues (speaker and network issues).

Regards,
Ashish Gupta
Mobile- [protected]
[protected]
Delhi