[Resolved] Micromax — SERVICE RELATED ISSUE | |||
IN THE ONSET I WOULD LIKE TO ASK MICROMAX COMPANY IF ONLINE CONTACT IS FUNCTIONAL OR NOT. FURTHER COMPLAINT THROUGH E-MAIL AND ONLINE CONTACT THROUGH CHINA CN PORTAL WHICH HAS OPTION TO CONTACT DIRECTLY THE CEO MICROMAX MR. VIKASH JAIN. MAIL SENT WITH CONFIRMATION REPORT. ONLINE SUBMISSIONS OF REPEATED COMPLAINTS EVERY TIME CONFIRMS SUBMISSION OF IT AND ASSURANCE OF EARLY ACTION. BUT ALAS IN SPITE OF MY SO MANY COMPLAINTS COMPANY IS SILENT FOR THE REASON NOT KNOWN. SUCH ATTITUDE TOWARDS CUSTOMER COMPLAINTS/FEEDBACK EXPOSES ABOUT PREVALENT BAD MANAGEMENT. IN FACT I MAY SAY IT IS COLLAPSE OF MANAGEMENT.MY HAND SET 'Q5' DEVELOPED A BLACK PATCH ON THE SCREEN, CAUSE OF DEFECT ACCIDENTAL HIT. LOCAL SERVICE CENTER RETAINED THE SET FOR SEVEN DAYS AND RETURNED IT WITHOUT REPAIR. I SOUGHT COMPANY INTERVENTION OVER THIS NASTY BEHAVIOR. BUT COMPANY DOES NOT CARE, WHO THEN WILL TAKE CARE OF MY PROBLEM? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sir,
I visited micromax customer service center at sec-27, Noida, regarding the charging issue of my phone. The executive at desk told me that the charging port is damaged and will need to be replaced and I will have to bear the cost of the same.
I informed the executive that the phone is in due guarantee and the issue can be looked at if it can be resolving without replacing the port but he straightaway denied to check it further. When I asked to give the same in written that they cant do it, they denied to do it either.
I went to an external shop and showed to an engineer the same issue, he resolved it without replacing.
If it was possible for an external engineer to resolve the issue then why not for a micromax authorized engineer.
IMEI: [protected]-24446
I visited micromax customer service center at sec-27, Noida, regarding the charging issue of my phone. The executive at desk told me that the charging port is damaged and will need to be replaced and I will have to bear the cost of the same.
I informed the executive that the phone is in due guarantee and the issue can be looked at if it can be resolving without replacing the port but he straightaway denied to check it further. When I asked to give the same in written that they cant do it, they denied to do it either.
I went to an external shop and showed to an engineer the same issue, he resolved it without replacing.
If it was possible for an external engineer to resolve the issue then why not for a micromax authorized engineer.
IMEI: [protected]-24446
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
10142
Pending
0
Resolved
3252
+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
my mobile to service center but no call for customer care executive as a reddy ur mobile and no pick the phone lagpat nagar service center
my customer job card no1065562
my name is shyam kumar
161b/1 gautam nagar
new delhi-110016
m:-[protected]
invoice no :-1077
battery s/no:-4106
imei:[protected]
[protected]