Micromax Informatics Complaints & Reviews

THIS IS A COMPALINT AGAINST SERVICE CENTRE


Name of the service centre: OM SAI COMMUNICATION, SECTOR 27 NOIDA, Uttar Pradesh. 201301


JOB ORDER NUMBER : 2519

I am an unsatisfied customer of Micromax Q5.
I bought a phone Micromax Q5 3 months ago. In three months this is the fourth time I am submitting my phone in a service centre.
On the very second day the trackball of the mobile phone stopped working. It took around one week get to get repaired. There after it worked well for next 20 days after that the display of the same phone started flickering according to the service centre it was because of humidity.
it again took them 5 days to repair the same. After that when it came back from the service centre the mouth piece was not working they took the phone and within three days I received my phone back. Now it has stopped charging according to them the battery is not working and it needs to be replaced. I have given them my battery on Thursday of last week i.e. 10 days ago they are still saying that it would take around two more weeks for the battery to come from head office in Gurgaon.

Please let me know whom should i speak to incase i need a better service.

I just want to know how much time it takes for a battery to get replaced from Gurgaon. It has been more than 10 days still I didn’t hear anything from them.
Would be great if I could get a mail or a call in order to clarify the same.

Name of the service centre: OM SAI COMMUNICATION, SECTOR 27 NOIDA, Uttar Pradesh. 201301

Respected sir
I Ramesh Naidu has bought a hand set of macro max Q7 on 27/07/2010, and henceforth using the handset, got a problem with the hands free.

I visited your Nagpur service center Unique mobile and was attended by your executive
After checking the instrument I came to know that the instrument was ok, but the problem was with the hands free. As I am working person I am need of hands free very much, through your executive i came know that the hans free is not available with them and they will be providing the same after 25 days , kindly give me the explanation, why the same is been delayed
Reg
A V Ramesh
Nagpur
Mobile [protected]

Dear Concern i had bought mobile from Malik Record Centre,Jalandhar on 17th July and i found problem in speaker and mic and after repair the problem was not solved and i got D.O certificate now the shopkeeper is not resdy to replace the handset kindly guide me what to with the handset MICROMAX-X330 as the handset is of no use to anyone infact i would say its Micromax sets are fraud sets,pls do not buy these sets as they are not quality sets and similarly wastage of money.

Bought Q7 Mobile on 4.8.10. Under stand mobile was faulty from begining, started showing signs of trouble from day one. It's wi-fi is useless,, automatically switches off, etc.etc. A Complaint was filed at Company's site & Company's Delhi region Office at Noida within 10 days of purchase , was contacted. Mr. Rai & Mr. Manish- does't know how to handle this case.. They are buying time. Sometime they insist would replace, if we have the box container (which we did't possessed, as we have disposed the box after first day use, believing Micromax being providing trouble free set) else insist repairing the set.

How can a Company take customer for ride,,A newly launched Q7 mobile have turned faulty, & company adamant handling complaint. SHAME.

Lodged Complaint at Consumer Redressal Forum for reclaiming new phone along with costs for sufferings caused due to company's fault??

This matter is to make all aware, Cheap Company like MICROAX purchasing cheap chinese stuff & befooling consumer in India???? BEWARE ALL

I had purchased micromax Q5 on 24/6/2010 and my IMEI NO. IS [protected] AND my contac number is [protected] MY MOBILE track ball is not working frm last 2WEEKS More then three times i was visited in service center they repaired the mobile and it was work only for a day, again i was visted in service center for the same problem in a week i visited in service center more then three times but not getting correct resolution still the track ball is not working properly

My mobile Body is not available in micromax care

Sir,
i have purchased new micromax X600 ,Gravity from Kanpur on 03Aug10,with 01 year warranty. On 05 Aug 10 phone was dead,at that time i was in Jodhpur,i contacted to service center (CARE ZONE,near Sona Lassi Olampyc road) at jodhpur.After an unsuccessful attemt of repair they told me you can collect new phone after one weak.Since then their one week is not completed.I have to go back to Kanpur..they are not telling me the exact date when i can get back my phone.when i contact them they reply,"HAMARI BOSS SE BAT NAHI HO PA RAHI HAI,AAP KAL CALL KARNA".Sir please help me.

Thanks

hello sir/madam,
i purchased x2i micromax max on 7/08/2009 from nitin mobile & computers near rasmi lock etah.
after 6 month completed when create many problem
1) sim 1st do not work properly
2)sim 2nd allways missing
3)sim 2nd port in enter sim 2 than serching network


imei no. [protected]
imei no. [protected]
mobile sama mobile service center, ghandhi market etah par date 24/06/2010 ko de diya
customer job card 201126




faithfully
sumit prabhat
[protected]

i have purchase micromax Q3 phone before 2 months.
phone IMEI No. - [protected]. i purchased dated on 1/6/2010.
i take this phone to service center at 3 time but still it is not properly working.

it's not working properly. it become hang when i receives calls and when i on the phone so please replace this phone.

i am looking forward your action....

thanking you
mohit thukral
mob. no.- [protected]

Since i have bought the micromax mobile i am facing many troubles, Instead of being in warranty micromax mobile earphone is not working, i tried in two service centers
but even service center guys are not helping to get it changed, infact they abuse their customers and sometimes push them out of service centers.
plz help me or else let me know i ll publish all this in Newspaper and i ll give this news to different channels also..
Sarvesh Kumar Gupta
mob. no. [protected]....

TO,
THE MANAGER/MANAGING AUTHORITY,
MICROMAX MOBILE
INDIA AND ABROAD (OTHER COUNTRIES)

SIR,
I HAVE PURCHASED ONE MOBILE MODEL NO. Q3 DUAL SIM MOBILE (IMEI NO. 1 - [protected] AND 2 - [protected]) ON[protected] BY SINGHAL AGENCY SHOP IN MEERUT, UTTAR PRADESH, INDIA.

IN THIS MONTH (AUGUST 2010) I FOUND SOME PROBLEM IN MY MOBILE AND IN BATTERY THEN I GO TO MY NEAREST SERVICE CENTRE SITUATED AT MEERUT MALL, DELHI ROAD, MEERUT UTTAR PRADESH, INDIA. THE SERVICE CENTER MANAGER MR. MOHIT TOLD ME THAT YOU HAVE TO GIVE US THIS MOBILE AND BATTERY AND YOU HAVE TO WAIT MINIMUM 20 DAYS AND IT MAY TAKE 1 TO 2 MONTHS , I ASKED MR. MOHIT THAT MICROMAX COMPANY SAYS THAT WE TAKE MAXIMUM ONE WEEK FOR SERVICE . THEN HE SAID TO ME IT WILL TAKE MINIMUM ONE TO TWO MONTH ITS YOUR HEADACHE THAT WHAT TO DO LEAVE IT OR PLEASE GO AWAY FROM HERE TILL I DOESNT LOOSE MY PATIENCE.
AND SIR SERVICE CENTER RECEPTION LADY ALSO WRITTEN ON PAPERS THAT YOU WILL GET MINIMUM AFTERWARDS OF 20 DAYS.

SO SIR TELL ME WHAT SHOULD I DO ON THIS MATTER SHOULD I MOVE TO CONSUMER COURT OF INDIA OR YOU CAN DO ANYTHING AGAINST YOUR IRRESPONSIBLE EMPLOYEE IN MEERUT, INDIA.

I AM WAITING FOR A WEEK OF YOUR REPLY , IF I DOESNT GOT ANY REPLY I WILL MOVE TO CONSUMER COURT OF INDIA AND ITS THEN YOUR HEADACHE.

THIS IS A APPLICATION / LETTER TO INFORM YOU SO IT WILL BE IN YOUR MIND AFTERWARDS.

THANKING YOU,

DATED : 14/08/2010

ENCLOSED IN JPG FORMAT PLEASE FIND:
1. BILL PURCHASE RECEIPT
2. JOB CARD NO. SPO 4462
2. JOB CARD NO. SPO 4461 (WRITTEN ON THIS AFTER 20 DAYS)


TARUN GARG (ADVOCATE)
310- P.L. SHARMA ROAD,MEERUT, UTTAR PRADESH,INDIA.
CONTACT NO.- (M) [protected] ,(O[protected] , (R[protected]

hello sir mene November me micromax ka model x212 liya tha lekin uski hans free keval 2 mahine me hi khrab ho gai sarvis center walo ne muzhe 3 mahine tak wo hands free nahi di kaha ki is model ke handset company ne banane bandkar diye he to ham kuch nahi kar sakte aap log kuch karo or ab to mobile me bhi problams ani shuru ho gai he uska charger bhi kharab ho gaya he or jab mene manga to 400rs. ka bata rahe the ab aap kuch kar sako to bahut acha hofe
thank you

I HAVE PURCHASED A MICROMAX Q2 MOBILE ON 10/8/2010 IN GANESH MARKET , SHOP NO-32. BERHAMPUR. THIS MOBILE COST TO ME RS. 2500/-. THIS MOBILE HAS DUALSIM FUNCTION. BUT THE FUNCTION IS NOT WORKING PROPERLY. WHEN I ACTIVE THE DUAL SIM FUNCTION AUTOMATICALLY THE MOBILE GOES HANG OR SWITCH OFF. EVEN THIS MOBILE HAS COMES WITH 1YEAR WARRANTY. THE SERVICING CENTER IS TELL TO ME THAT THE MOBILE IS NOT REPAIR IN OUR SERVICING CENTER.AND THEY SAID THAT I HAVE TO USE THE SINGLE SIM FUNCTION. THIS MICROMAX COMPANY IS CHEATED TO ME. I WANT MY MONEY BACK AS SOON AS POSSIBLE.

Dear Sir,
It is my painful duty as a customer to inform you regarding the quality of services being provided by your Lucknow service station

1. I had purchased one Micro Max 372 G data card on 30rd March, 2010 from Chhotey Lal Radhey Shyam BNSL shoppe Hazrat Ganj Lucknow.

2. Bill no of this device is S.No.5130 and IMEI No. is [protected].

2. That data card is not working properly from the date of purchasing.

3 I approached in same on BSNL shoppe. They made checked the device from their technical person and confirm that device is faulty.

4 They suggest me to talk with Mr. Anil [[protected]] local MMX representative in this regards.

5 I talked with Mr. Anil over phone about this issue. He asked me to logged complain about it on call center. He give me the number of call center which is [protected].

6 I tried several time to connect with person on call center but I always I got an computerized voice “Our Technical representative is not available at this time please try later”.

7 Finally on 30th April 2010 I was able to connect with a real person on call center. I told him the entire issue. He logged a complain and ask me to wait for 5 to 7 days for response. My complain details is .
Complain No. MMX 2010302
Name Sanjay Kumar Goswami
Address c/o Ramniddhi Tiwari First street madhuban nagar alambag Lucknow
Mobile No. [protected]

7. According to your service station 5 to 7 days means 5th or 7th of May so my complain will be attended in 7th may.

8. On 8th May, 2010 I once again contacted to your service station, they requested to give them some more time and assured that my complain will be attended sooner or later.

9. On 20th May, 2010 I once again contacted your local support engineer Mr. Anil [[protected]] and received a surprisingly a good reply from your station. I was informed that the person attending my area is left the job so please wait for two or three days more to get your data card replace.

8 On 27th may 2010 I got a call from Mr. Kamal [[protected]] MMX representative. He asked me to come at his home.

9. Mr. Kamal live in OCR building on 6th flour hardly 500 meter away from the parliament house Lucknow. In this location the signal quality of any network is very good. To give edge he live on 6th flour.

10. He checked the device with his BSNL 3G sim and said its working. He even did not bother to listen my actual problem. Location where I live does not have BSNL 3G signal. But have good quality signal of other network like airtel , aircel, tata docomo, bsnl 2g. I requested him to connect the device with other network. But he refused to do so. He replied that he don’t know the setting of other network, so he can’t do anything in this matter.

11 I purchased this device so I can connect with any network form any where without losing connectivity form internet. But this device work on only with BSNL 3G service which I don’t have in my location.

12 No body is providing me the right information. Both BSNL shoppe and MMX local representative is rolling me form one to other. BSNL Shoppe person are saying that its not their responsibility. They have provided you legal bill now its MMX’s duty to assist you. While you representative is saying that he is unable to check this device with other network as he don’t know the setting of other network.

12 Finally I wish to inform you that I am a web developer engaged with online business. I am loosing my business due to faulty device.

13. Now I am totally exhausted and not in a position to bear it for more than 7 days.

14. I request you kindly get my data card unlock of other network within 7 days otherwise I will have no option but to refer this matter to District Consumer Forum claiming compensation for lack of services by your company.

15. At the time of purchasing data card I preferred Micro Max data card because of good reputation in my mind. I paid no attention to so many lucrative gift offers of other companies like Huwai. but now I feel totally disappointed by purchasing the data card of Micro Max.

Thank you in anticipation of positive response from your side.


Yours Suffering Customer
Sanjay Kumar Goswami
First street madhuban nagar Alam bag
Lucknow Uttar Pradesh
Moblie No. [protected]

I purches a micromax mobile date 8-5-2010 for gift my son birthday
mobile phone charger not work in 2 week
screen light auto on auto off in few second
rotary ball not down side work in 4 weeks
sound level slow in 2 weeks
mobile status - we think my mobile go in coma
i think all indian man not punches micromax
micromax is very louse quality mobile.
that my son said me you give me a chief quality mobile.

To whom so ever it may concern,

I bought Micromax Q5 in March and had some problem with it since July. So I found out the service center and went there on 11th August, 2010 at 06:15 PM to repair my phone. It is located at Shop No31,Charmas Opp Hardy Complex,Mg Road, Secunderabad - 500003. I showed the phone was the only person left as the shop closes at 07:00 PM so the person opened the phone in front of me and took out the battery and SIM card but didn't take out the memory card and repaired it in front of me. I had a software missing in my phone so told him to install it so the person told me that will do that. All of sudden my colleague came and took out my memory card from the phone and told that will need it to do that. Then I had to wait for 15 mins for the repair to complete and then the person came and handed over my phone and went inside. I found out that my memory card was missing so told him about it. He said that it was given to me when took out the battery and SIM card. I argued with him that the other person came and took out in front of me but he told that it was his memory card. How can his memory card be in my phone and they just kept telling lies after lies and showed me the memory card of his phone which had his personal files. In the span of 15 mins, anyone can format/copy and upload files in a memory card. I had my personal banking details and photos which can be misused by them. I didn't except that this will happen with me and Micromax and hired such people who don't repair but steal. I asked for a bill for the service and was not given that. i even asked for their name but they denied to give it but the name of the manager there is Raju. It may be a small memory card but it values a lot to me and more over my data can be misused. I had to request to stop all my bank and credit cards transactions. I want this issue to be take up very seriously because this is a theft and will lead to hackening my bank and credit cards and misusing them.

I hope that this is the right place where I can get justice. Hoping for a positive result.

i have purchase a micromax mobile (x-600)from a shop named Arka Telecom in lalbazer Bankura,W.B ,on 10.08.10,the problem is when i chaqued it there is line shown in display....i cant take a foulty mobile.plz solve this problem as soon as possible.
thanking you
snehasish de
dated-
11.08.10

Dear sir,

I have a in warrenty Micromax X260 mobile. I deposite my mobile to TMS NETWORK p-3/2429, bihari colony shahdara service centre on 14/06/2010 for reparing. Service centre person told me that it will take 15-20days for repair my mobile.i call him again & again but he did not repair my mobile till date.
i have a much problem to late 2month Your service centar job ORDER no - 5231. Please contact me on - [protected]

This complaint is about Rude behaviour of Employees at Micromax Service Centre located in Shahadra(Bihari Colony) Named as "Gadget Galaxy". The Lady receptionist Behaves so rudely to every customer as no one really would want to visit again that service centre. She treates customers like they are really fool. I think before outsourcing a service centre company should take care about customers and set some rules and regulations that are very clear to counter people.

sir i want to tell u dat i bought a micromax Q3 fon and after some time i found dat its not working properly so i submitted that to the micromax service centre at bhajapura delhi.
they asked me to come after 15 days but when i went there they have closed their shop and it was authorised by micromax nd since dan about 3 months have passed i did not get my handfree back.
when i talk to them on fon they did not give any resp[onse and since last one month they have changed their fon nos too.