[Resolved]  Micromax Mobile Q7 — Under warranty period the service is not being provided.

Address:

Delhi

My name is Manish Nailwal , i am a resident of Najafgarh. I bought this micromax handset Q7 in the month of October 2010. The problem for which i have to lodging this complaint is that my mobile is under warranty period and i have submited it for the repairing i was told that i will get my mobile back within 1 week but now its almost a month now every time i call them on the numbers provided on the job card either the numbers are switched off or they simply don't pick it up rt all.I have to go there myself and i have been going there for once or twice in every week and every time i get the same answer.Earlier they said the problem is with battery and the phone will start working with new battery. The battery never came in there stock so i had to bought it on my own from outside with by paying double even then phone didn't worked .I sent my brother to Shadipur service center people there without even checking the phone properly told me that the new battery is also not working which was not the case as wen i tested it with somebody else's phone it worked fine.Then i went to district center and the phone is under there custody since then.Sometimes they say the company don't supply them the parts on time and all.Before also(2 months ago) i had to submit my hand-free there then also i got it back after two months,that time also i had face similar kind of situations i had to go there so many times and used to get the same excuses.Now the service center at District center is shifting ( i don't know where) and i am scared that i will ever get my phone back ever like this.
Micro max is spending so much on its marketing by endorsing big stars and all making nice TV commercial but its all in vein if they can't provide a better service to there customer who believe in but they show and feel cheated afterwards.