Mobikwik — recharge

i made on line BSNL top up through MOBIKWIK ONLINE site & balance is not credit in my account .

deatils are as under Transaction ID [protected]
Transaction Date Mon Apr 29 11:49:15 IST 2013
Transaction Amount 219

Even after 5 days The balance is not credit to my account & we had made complaint to MobiKwik two times Tickets no are Ticket #212668 &Ticket #213431

Dear Consumer,

We would like to informed you that you had recharged in special category and your main balance will not increased but your services will activate, If you make any local/STD call then the balance will deduct according to your plan like (Net 35p +UV Rs. 40 45 days).

We request you please try to make call and then check your deducted balance.

Thanks,
Mobikwik.com

Dear Sir,

I am a user on Mobikwik.com which is a site for online recharge. My account id is [protected]@gmail.com.

I tried to add money through Net banking to my account on 31 May 2013 two times from axis bank on Mobikwik.com. But the money did not reflected in the wallet. Below are the transaction details for the two attempts.

Attempt 1 a) Transaction ID for all the Balance Update Transactions. ICONN/74936732/310513/CCAVENUE.COM / CHA b) Transaction Amount. 500.00 c) Your Registered Email Address. [protected]@gmail.com d) Phone Number [protected] e) Date 31 May 2013

Attempt 2 a) Transaction ID for all the Balance Update Transactions. ICONN/74936117/310513/CCAVENUE.COM / CHA b) Transaction Amount. 500.00 c) Your Registered Email Address. [protected]@gmail.com d) Phone Number [protected] e) Date Date 31 May 2013

Both the transactions failed and 1000 Rs was debited from my bank account but did not reflected on mobikwik.com. I made complaint on their support and they have added Rs. 500 to my account but till now the second attempt is not reversed to my bank account nor they have added in my wallet on mobikwik.com. I tried filing complaint multiple times on their website but now they are not responding nor their support phone number is working. No body attends to phone calls and nobody is replying to my complaints on their website.

It is more than 40 days and they are not returning my money.

My complaint No. on their website is #223352. Please help me get my money back from them.

Regards,
Shivendra Saxena

Dear Consumer,

This is with reference to your request for Payment Update.

Please note that we are not able to find your 2nd payment Transaction of Rs 500. However, if the balance was debited from your Bank Account/Credit Card then it should have been credited back to the same Bank Account/Credit Card within 7-21 working days.

In case the payment is still not reversed back to your Bank Account/Credit Card ; then in order to follow up with the Bank and the Payment Gateway, please send us a scanned copy of the Bank Account/Credit Card statement form the date of transaction till date. ( reflecting the debited/credit payment ) at [protected]@mobikwik.com, so that we can assist you further

We Care,
Support Team
Mobikwik.com

Sir,
I recharged FRC 303 on my Reliance number. The amount was deducted but due to terms and conditions my number was not valid for FRC recharge so the recharge was not successful. I neither received any "successfully recharged " message from Relianc. I talked to officials and they also denied.
So please refund Rs 303 on my wallet account. Following are the details:
TICKET #272808
Order ID : [protected]
Amount : 303
Email : [protected]@hotmail.com
Recharged Number : [protected]

Regards,
Yogendra

Dear sir,

i have done special recharge of Rs.42 in my bsnl number through mobikwik. Recharge was successful but call rates differ from shown in your site. call rates shown was in min but are being deducted per second. Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Wed Sep 11 13:49:10 IST 2013 Transaction Amount 42 Wallet Balance 42

Dear sir,

as per my previous complain, i want to deactivate the recharge scheme. how shall i ? as the scheme is for three months.

reactivation

sir mera mobikwik walletlock ho gya h please open this wallet i thankfuly for you my no.[protected].wallet is. [protected]@gmail.com pplease open this

please unblock my wallet

Sir my mobikwik wallet is blocked please unblock it. My mobikwik I'd is [protected]@gmail.com

Block

Block

TATA AIA paid

Please contact [protected]