Mobikwik Complaints & Reviews

Sir,
i hv recharged my bsnl connection wid INR 89/- from mobikwik.com on[protected] and my order no.is [protected], but recharge was not successful due to some error in connection and my money is credited in mobikwik.com wallet. After that i hv complaint about it to mobikwik support to credit my money in my bank account but they replied that "We request you to try to recharge your Mobile/DTH connection once again for the amount...

Account - [protected]
Details of transaction - BILLDESK/MPNB[protected]/[protected]/
Account Id [protected]
Transaction date 28/04/13
Transaction amount INR 100.00
Transaction type DR
Transaction particulars BILLDESK/MPNB[protected]/[protected]/


trnx is, pnb to mobikwik.....
my bal. is deducted but not recieved in mobikwik...


my email id- [protected]@gmail.com
mob. no.- [protected]

Transaction Type Debit from Wallet Service,
Description Prepaid Mobile Recharge,
Cell Number [protected],
Transaction ID [protected] ,
Transaction Date Sun Apr 28 10:59:43 IST 2013 ,
transaction Amount 100.0 ,
wallet Balance 3


my register id- [protected]@gmail.com
my permanent no.- [protected]

I recharge with 53 rupees (sms pack) through mobikwik.com amount debited from my account but recharge is unsuccessful. Even i raises ticket (complaint) in that website but no response. Details confirmed below

recharged mob no: [protected]
amount: 53
mail id: [protected]@gmail.com
transac id: CCA13DRVN935 or ref no:[protected]


please raise help for the above complaint.

Hi Sir,

My self santosh khalse and i am user of mobikwik site. i was wanted to pay my landline bill that is 700 rupees by mobikwik.
but during the paying process i got deducted 700 rupees from my axis bank debit card and i did not get any amount in my wallet of mobikwik. i submitted my ticket but there is no any quick response and ticket no is TICKET #201383, and i called more then 15 times also on [protected] that is customer no but bipin preet singh not receiving my phone call.

Please help me either update my wallet balance ASAP or return my money.

Thanks
Santosh khalse
[protected]

balance deducted but recharge not successful
44 rupees deducated but not recharged
Please note the details
Transaction Type Debit from Wallet
Service Description Prepaid Mobile Recharge
Cell Number [protected]
Transaction ID [protected]
Transaction Date Mon Mar 18 20:58:08 IST 2013
Transaction Amount 44.0
Wallet Balance 0

Please note the details
Transaction Type Credit to Wallet
Transaction ID [protected]
Transaction Date Mon Mar 18 20:57:58 IST 2013
Transaction Amount 44
Wallet Balance 44

Dear sir/Mam.. I am using air-tel postpaid number as [protected] & [protected]. I have paid the bills for the month of December 2012 bills via mobikwik.com on 21-Jan-2013, At the time of payment they have debited the amount from mobikwik account and Generated the invoice for Successful transactions. They gave the transaction id as [protected] ( 350 rupees ) for [protected] Number and [protected] ( 250 rupees ) for [protected]. I thought the bills are paid successfully. But i got the bill for the month of Jan 2013 on 08-FEB-2013 as 673 for [protected] and 540 for [protected]. I have called to Customer care for checking the bill amount, and i came to know December month bills are not paid to air-tel. I have called mobikwik.com about this payment problem on Feb 12,They simply said payment failure from air-tel biller end so we will refund your money, I got the refund also, But air-tel puts 200 rupees as fine to me for unpaid bill. Mobikwik not informed to me about the failure transaction, After my complaint only they found those are failure transactions, If they found this failure transactions at the payment time itself, I don't have to pay the fine amount to Air-tel, Due to Mobikwik Carelessness, Now i am under the situation to pay fine amount of 200 to Air-tel. This is not my fault, So mobikwik should take responsible for the fine amount. Please do the needful to me.

Thank you
Vinoth Raj
[protected]

Sir, yesterday I tried to add balance to my mobikwik wallet two times.The 2nd time i was successful,but the 1st time when i tried to add rs.30/- to my mobikwik wallet then i recieved a notification sms from my bank for deduction of 30/- rs. But suddenly my phone's browser showed error and no money wass added to my mobikwik wallet :' Then i checked my sms and email inbox,No payment notifications was sent by mobikwik.

plz solve the problem.. :(

DEAR SIR,
MY AMOUNT IS RS 349 DEDUCTED FROM MY Axis Bank ACCOUNT AND RECHARGE IS NOT CREDITED IN MOBILE [protected].
I RECHARGE ON 10-Jan-2013 ON MY MOBILE NO. [protected] REFERENCE NO. IS [protected] . I REQUEST YOU TO TAKE THE ACTION IMMEDIATE.

Regards
sreelakshmi.[protected]@nuziveeduseeds.com
[protected]

my sbi sb a/c no.[protected] debited Rs.500 in 13/01/2013 and mobikwik a/c not credited.

Dear sir,

I recharged my Mobikwik.com Account ([protected]@yahoo.co.in) via ICICI Debit Card through Mobikwik Application. But I confirmed from Mobikwik customer care that my my balacnce was not credited to my account. But ICICI detected money from my account. Please verify and intimate me

I opened a ticket with mobikwik for closing my account. But I didnt get any response from mobikwik but they close the ticket....
Below is the ticket conversation....(They never replied so i dont if this is conversation)


TICKET #137802Resolved on[protected]:06:29.0

I would like to transfer all funds to my bank account. Let me know how to do this?

[protected]:40:00.0

[protected]:06:29.0

reply??

[protected]:12:03.0

reply???

[protected]:19:16.0

how can this be resolved with your reply???

[protected]:26:27.0

this is very bad...

[protected]:26:35.0

there is no reply for this query from your side... how can u close this query?? I wll take this to consumer court if I didnt get any reply & u still close this query.... I just want u to transfer amount to my account

[protected]:52:17.0

How do u close this query without any response??

[protected]:28:10.0

RE-OPEN✓ Resolved

Idea recharge fail
Submitted by: Anshul Sabale
Category: Internet Transaction
Complaint against: Mobikwik.Com
Complaint Number: 125628
Amount loss/claim: Rs. 65
Support Anshul Sabale Click:
No recharge for idea by mobikwik

by anshul sabale against mobikwik

I recharged an idea number of rs.65 but I DID not receive any recharge. The amount was deducted from my bank account, I want you to see to it and the problem is resolved as soon as possible.

Balance not added to mobikwik account
transaction cca13ahat879lfg2198428 DID not succeed due to network error.Balance has been deducted from my sbi account and was credited to ccavenue bills account number [protected] and later was not credited to my mobikwik account..please refund my rs.65 back into my account

As I recharged my data card from mobikwik which is online site at first it was on 21st sep when i recharged my data card and my payment deducted twice and now on monday i.e 23/12/2012 i recharged again and again company deducted twice and even not responding my ticket nos is #77611, #77613, #130638, #132910 .

Transaction ID: [protected]
Transaction Amount: Rs. 894/-
Phone No.: [protected]

Transaction was done on[protected]. Amount was deducted from my credit card account and after 20 days i received call from Vodafone that bill has not been paid. I checked there was no payment made to Vodafone. Then i checked my credit card statement for deductions and refunds. There was a deduction of same amount and i have not received any refunds (if there has been a case o[censored]nsuccessful recharge). Can you please explain why the payment has not been made? and if not made why my money was not refunded?

i made a transaction wid my credit card on www.mobikwik.com of amount 4650/- the amount got deducted from my card but it never showed up i got an email asking to send me my id proof for manual verification so i did that too, still nothing happened when contacted their customer care number no response kept me on hold all the time i called them several times still no response i also raised an online ticket with them still no response, twice i recorded a call back message on their ivr, still no call back the transaction i did was on 05th december and today ie 6th december i tried to contact them i couldn't get through my transaction details are as follows

transaction id [protected]
transaction amount: 4650/-
email address: [protected]@gmail.com
phone no. : [protected]
complaint ticket number 110385
i need help,
i have already paid my bill as the last due date was 6th devember, so i don't my money in my mobikwik account, it would be a waste for me to keep such a good amount with them i wouldnt be able to use it.
Kindly help

dear sir;
my mobile no. is-[protected] my transaction id is [protected] balance rs -399 airtel mobile my bank bal debited with 399 rs but my bal not found pls solved this prob

Sir,

I registered in mobikwik for paying my idea postpaid data card bill. the site asked me to register and i did and then asked me to provide me the bank details for paying the amount and i did. but it took the money but did not pay the amount. Pl help me in getting back my money.

I got the folliwing message from mobikwik

______________________________________________________________
Hello sandyaram ,

You just attempted to pay MobiKwik.com using Zaakpay.

Your payment was successful.
Payment Details
Website: http://www.mobikwik.com/
Order Number: [protected]
Order Date Thu, 1 Nov 2012, 12:46 PM
Payment for Recharge
Amount: INR 1068.00
Payment Method: Credit Card
Your Name: sandyaram
Your Email: [protected]@gmail.com
Your Phone No.: [protected]
Your Billing Address: Delhi Delhi Delhi India 110075
Please Read:

1.This transaction will appear in your bank/card statement as MobiKwik.com

2. If you have any questions about your order or shipping status please contact [protected]@mobikwik.com

Thanks,

Zaakpay Team

www.zaakpay.com
______________________________________________________________



Thanking you in advance.

regards

Sandya

Hi ,
I tried to recharge my mobikwik account by Rs 222 twice i.e. Rs 444 in total on 28th Sept. But both the times amount was deducted from my account but not credited to the mobikwik account . I have complained or the matter twice to the mobikwik support but no action has been taken TILL NOW!!!!
They have provided one phone number or support but it doen't work!!
My ticket number is - 89836
Please take some action!!

i have transferred a amount of rs 200 to my mobikwik account from my bank account but it is cutted from my bank account but it not showing in my mobiwik balance. help please